I received advice on where to get body work done. Very helpful!
Great prices, great work we take all of our vehicles to Bob.
HAD MY 2007 MERCURY GRAND MARQUIS TOWED TO BOBS AUTO SHOP BECAUSE MY CAR BLEW A ROD AND NEEDED A NEW ENGINE 2 YEARS. HE TOLD ME WHERE TO BUY A REBUILT ENGINE WHICH I DID. IT TOOK ONLY A FEW DAYS FOR HIM TO GET IT, INSTALL IT, CHECK OUT THE COMPLETE SYSTEM AND WAS DONE IN A FEW DAYS. CAR DRIVES AND RUNS BETTER THAN WHEN I BOUGHT IT! GREAT FAST EXCELLENT SERVICE AND HE HAS SET ME UP A CALENDAR WHEN TO BRING IT IN FOR SERVICE. I HAD BOUGHT A NEW CHRYSLER 300 WHEN MY MERCURY BLEW THE ROD AND THE MERCURY SAT IN MY YARD FOR 2 YEARS. I HATED THE CHRYSLER AND SOLD IT. I AM ONE HAPPY CUSTOMER THANKS TO BOB AS HIS PRICES, EXPERIENCE AND EXPERTISE CANT BE BEAT ANYWHERE FROM ANYBODY.THANKS AGAIN BOB.
I have been taking my vehicles to Bob’s Complete for 4 years. I have a developed a trust and respect for their work and their word and always recommend them to anyone who mentions need of service and/or repairs. They are thorough and fair and professional.
Not easy to find an honest and fair as well as skilled shop these days. Weve been very happy with our several visits to Bobs shop. Theyre welcoming, knowledgeable, willing to discuss your problems and your options. My wife had a persistent parasitic draw in her Suburban. We were very nearly at our whits end about it. They found the problem in an hour and everything is perfect now. We will continue to use Bobs.
As good as it gets . Thanks
My first time having work done. I was very pleased and will continue to use them in the future.
Great group of people. Nothing more to say
Bobs is now my go to auto repair shop. The folks at Bobs took great care of my vehicle getting it back into proper working order for a very reasonable price. Professional and friendly with an excellent turn around time. Thanks guys!
Have been going to Bob’s since we moved to Prescott in September 2018.Place was recommended by our daughter who resides in Chino Valley.Excellent staff of knowledgeable and skilled people.Always welcomed by a smile on their faces. Appointments always on time and we are called as soon as car is ready to be picked up.
Always a positive experience, good pricing and superb customer service.
Easy 5-stars! Bob is totally on top. He worked on my sisters car and solved a tricky problem that no one else could even evaluate. And his pricing and easy demeanor the best. I live in Oregon and wish we had a Bobs here in Hood River...
Very helpful and quality work
Bob is honest, very knowledgeable and he explains things to you. Great guy and great service!! Were very happy with the care weve gotten here.
Bob changed my AC Compressor and now my AC is cold cold cold .
Ordered 4 tires on the previous day. Was given appt for next morning. Job was completed in minimal time as I waited. Price for tires and labor was minimal. Staff and owner professional and knowledgeable.
Bob is the owner and actually works on the vehicles. This guy is HONEST, reasonably proceed and Bob has a strong work ethic. While you wait for your vehicle the lobby has electric leather recliners, free WiFi. Nice place , the staff is helpful and knowlegable, you wont regret taking your vehicle to Bob.
I ran into some car trouble while visiting friends and had my car towed to this shop without going in myself. They did a thorough diagnostic on the vehicle, giving me information on not only the presenting problem but other issues they found in my older car. They took the time to talk to me about priorities for the repairs on my limited income. They even found the cause of a problem I had been having ever since I owned the van, even though two other mechanics could not find anything wrong that was causing it. Repairs were done quickly and the customer service was phenomenal. Would definitely trust them to work on my car again. Thanks, Bobs, for the great work.
Great Service.Had major maintenance done and now the car runs better than when it was new. One part, a Subaru water pump, was hard to find in town, and the staff stayed late to make sure the job got done. I really appreciated that. The front desk people are friendly and very knowledgeable. I have been going here for several years and always felt like they treat my car like their own. HIghly recommend them.
Great service...attention to detail!
Great very nice friendly highly recommend
Ive always had good service here. They are thorough and explain what they did and what they find what needs to be done.
Bob was recommended to me and I would pass that along to anyone. Very conscientious, caring very much that the job was done right, but didnt try to sell something I didnt absolutely need.
Bob and his staff are the best, they provide great neighborly service! They always explain the repairs your vehicle needs, recommend the best repair solutions and get it done efficiently.
Took our truck to Bobs because it had overheated and lost a lot of coolant. We also asked Bob to take a look at the drivers side window because it would not roll up. As soon as we asked him to look at it, he immediately decided that the window regulator must be bad. My husband said No, I just had that replaced, please look into it more.We dropped the truck off and recieved a call a couple hours later stating that they could not find anything wrong with the truck, and did not locate any leaks with their pressure test. They noted that some of the hoses were a bit crunchy. He took some time to mansplain what a thermostat is and then recommended that we should replace all the hoses, the radiator cap and thermostat to the tune of $800.My truck has an internal thermostat and doesnt have a radiator cap, it has a pressure tank cap. I prodded with more questions and he agrees to do a block test and take the truck for a 10 mile drive.He calls back again stating that he could not find any issue. He stated that it passed the block test, put on The ecu reader and monitored the temperature during the drive. He said it stayed within normal ranges.He further stated that he checked the window and that it needed to have the full window regulator with motor needed to be replaced at a cost of $250.Based on his inability to diagnose the issue with the overheating... I called my old trusted repair shop in Phoenix. They told me what proper tests should be and suggested it might be the pressure cap. I told Bob to go ahead and put on the pressure cap.When we got there to pick up the truck, I think Bob knew we were on to him. He had not performed the proper diagnostics and failed to diagnose the issues.He did not charge a diagnosis fee (thanks for that)Later, after my husband had a chance to spend some time on the truck window he discovered that the problem was simply that the plug had wriggled loose. The window regulator was fine. (He flat out lied about checking the window.)I urge anyone using this repair shop to do your homework before spending money on repairs. Caution to anyone who just trusts whatever he says.
I couldnt give enough thanks & praise to everyone at Bobs Auto! Weve had 6 different repairs needed in the past couple of years (aging vehicles) and they are consistently available for our vehicles, knowledgeable, precise, fair and fast! Well only take our vehicles to Bobs.
This was my first visit to Bobs and I am very impressed. The work was completed well and timely. The staff are all pleasant, helpful and professional. I highly recommend Bobs Complete Automotive Repair!!!
He is the best. Absolutely
UPDATE 3-28-19 - Bob recently contacted me and refunded the amount for the service he performed on my car. He was willing to refund the amount of his service and the amount I spent at the dealer but I requested he just refund the amount of his service. I feel this is an upstanding way of doing business and will still use and recommend himORIGINAL POST - Prior to my last visit I would have rated Bobs Car higher but this last, two, visits were very disappointing and hopefully not a sign of things to come - I had a squeaking in the rear of my Toyota and assumed it was brakes - Bobs looked at it and said I had great brakes and everything looked ok but they recommended a process they use which might help (cost $148), to which I agreed - I drove off and immediately heard a lesser but same noise - next day my wife drove the car and said it was a horrendous noise - I drove it the day after that and had to agree - took it back to Bobs and at first he immediately blamed dirt and said he wished he hadnt agreed to look at it in the 1st place, which I thought odd since Im sure it wasnt unusual for a car to come to him with squeaky brakes - he said hed take all the wheels off again, have me come out and see that it was just dirt and then there was no more he could do - I waited about 45 mins in the lobby - he came back and said theyd heard the noise, it wasnt dirt and that they cleaned, adjusted and tested things - now it was ok but if the noise came back....well?? As I drove off the noise did come back and eventually was even louder - since I felt Bob was no longer interested I made an appointment with Findlay - their check revealed loose bolts on the right rear caliper and slightly damaged left and right rotors - they fixed the issues (cost $220) and things sound great - Im surprised Bob didnt see these issues since both would appear to be obvious - I couldve also saved some money buying a process I didnt really need.
Once again, Bobs took awesome care of my elderly parents vehicles. Thanks for your honesty and integrity!
Great customer care and honest mechanics!
Super nice, knowledgable and fast!
Great and honest service
Just moved from California to Prescott and needed to have a part attached to the underside of my Prius.Bob’s was recommended by my daughter who takes her truck to Bob’s Car Care in Chino Valley.Brought my Prius in after calling for an appointment, went to breakfast at Gabbys, came back and part was attached. “No charge”.Made appointment for oil change, brought car in, went to lunch at Gabbys, came back, car ready to go. Very reasonable charge for synthetic oil change.Will be taking my Prius there for service when required.Have been going to Bobs for all my auto needs for both of our cars since 2018.Best and fairest automotive service dealer in this area.
Great service, very friendly and helpful. Bob went out of his way to keep me apprised of the problem (he even texted me photos!) and was more than fair with the cost. Couldnt be happier! Ill be coming back here for sure. Do yourself a favor and give them a call!
These folks are terrible! They fixed our timing on our truck. A few months later the same thing happened. Sent it back to them to fix it (warrenty) they charged us 150.00 then told us it would be another 3200 we told them never mind well come get it. They put the parts on top of motor then pushed it out into the parking lot. Our truck ran before we brought it to them. My advice is to go somewhere else.
Service was great and the price was very reasonable, I will always take my car to Bobs.
Had an intermittent starting/low temperature problem on my truck. Several misdiagnosed the problem, but it persisted. Brought it to Bobs and it was resolved in about an hour. The staff there had the knack and the customer skills to provide great service. Id go back and I recommend them.
A good live shop, would recommend them.
Diagnosed and fixed the problem with my wife’s FJ in 2 hours. The local dealership had it for 4 days and couldn’t figure it out.
Best automotive services in Chino Valley, hands down. Bobs quality is excellent.
Great at
Cant say enough good about this business great service
They do good work and your car is done when they say its going to be
Expert service and reasonable prices. Very reliable.
Great service !
Great job on my vintage motor-home.Quickly diagnosed the problem and repaired for a reasonable price.Thanks Bob and Company.
We have been taking our older Ford Mustang and Saturn Vue to Bobs for several years. The mechanics have done major work on both including engine replacement. We continued to go back to them because they seemed to be competent, honest, and reasonably priced. Recently, though, we have had to deal with a lot of repair errors like they were rushing through jobs. One or two minor issues I can understand but these have been major practice level mistakes. For example, the rebuilt engine they installed for us failed after about a year - metal shards were found in the fuel filter by our oil change shop. It was under warranty still so they replaced it free but while putting it back together they made a mistake with the steering shaft. As a result, the steering was loose and the speedometer was not functional (which of course affected other systems like cruise control). A thorough practice drive of the car after the repair would have found both issues instead I had to take it back. Then my husband had major work done on his fuel system - filter and pump replaced. On his first trip into town, he was stopped by other motorists because he was leaking large amounts of fuel. Evidently, the mechanics did not fill up the tank and check for sealant leaks before releasing the car. I think this shop needs to reevaluate its quality control practices. In addition, they were very defensive when we addressed these mistakes. They attempted to justify and explain instead of just apologize and make it right. As a result, they have lost our trust. We will be taking our business elsewhere.
Bobs is the absolute BEST!!!Over the years I had tried almost every shop in Chino.Found Bob when he was at his old (original) location diagonal from the McDonalds at the north end of town and have never gone anywhere else.We moved away from Chino a year ago and still bring our cars to Bobs for everything.We have quite a few cars; both import and domestic (Fords, Toyotas, Nissans, Dodges, Pontiacs and more).Bob and all his folks are extremely knowledgeable. The work is fast. Prices are fair or better. Most importantly, they are completely HONEST folks of the highest integrity.
Bobs been our familys vehicle maintenance craftsman for years. Dependable staff and high quality service...
Fast trustworthy n friendly
Honest service with great explanations
Have used and will continue to use Bobs Complete Auto Repair for all of my vehicle needs!@
Excellent in all areas.
Good people
Primarily use Bobs for U-Haul rentals
Bob and Brian are the best