Thanks to Hector for helping me and my mom open the door to the storage ☺️☺️

I’m late writing this review but I had a tremendous experience with hector today. His customer service is second to none and because of that he has secured a future rental since I could not today but best believe I will be renting soon ! Than you hector !

Ivy was so nice and is amazing at her job.

I was moving from Columbus, Oh to Western, Ma and needed a storage unit. They had a 10 x 15 unit available and their site said they preferred E rental business. Three weeks I tried to set up an account and pay for this unit without success. Calls to their 800 line in California yielded little information and no customer support as I received different answers and then was told to call the Massachusetts branch. They told me this unit needed to be paid in persona b4 an account could be set up. Why didnt they just say that. There is little in the way of information and customer service within this company. The one dollar first month rent is a fraud and they change their billing cycles without notice to ad late fees and penalties to the units, BEWARE OF THIS. The units are clean but leak in the rain and theres nothing special about this company. I wouldnt recommend. Ive had to lower my initial 2 star rating to 1 star for the following reason. Shortly after the initial review was posted the corporate office of public storage reached out to me for information and feedback. The conversation lasted one hour. They were unhappy with the low rating posted, offered the usual platitudes we dont do business this was and assured me of looking into the situation and my satisfaction. A district manager followed up thanking me for the feedback and information and regrets on my poor experience. This person asked what they could do to improve my opinion of the company and amend the review. I suggested a one months refund of rent totaling 190.00 and letter of apology and I would be happy to cooperate. They would get back to me. The next call was higher up the corporate ladder with an angry tone and some intimidation. Instead of understanding, compassion and appreciation I heard thats a lot of money , received an ultimatum, terms to be followed and expectations of a more generously posted review, not at all what I was expecting let alone warmly received by me. They chose profits over customer service and satisfaction. Thats too bad.

The girl in the front desk was awesome !!!she made it fast and easy !!!

Great experience. Great services and help from Ivelisse who was patient and kind. Very nice will recommend.

Ivy was so nice and helpful

Nothing for space for us in are areaThey wanted us to go in Ct. For storageWay to far to travel

Ivy helped me out yesterday I did a transfer and she was so nice

Ivy was so nice when i did my rental

Tasha was so sweet. Answered all my questions and saved me some money. She was very professional. Best customer service I have had in a long time!!!

Ivy was so helpful i recommend PS

I like Hector , he treat us very nice in the store. Good time today

Great Place!! The person working at the office (Joe) was so helpful, he explained everything, he got the time to show me all different size units that I want to see it. He was really friendly! Highly recommend this place.

Very clean place and friendly. The young lady working there Ivy was extremely helpful and professional! Great place to use as a storage! Thanks for everything!

I just came from Public Storage in Chicopee and unfortunately no longer needed my storage as I am moving to California. I was very pleased with the service that I received from Joe and how quick the move out process was! I will definitely be storing at Public Storage again as the entire staff were very personable and kind! Thank you Public Storage for being such an amazing place to store my belongings!

Ivy helped me out with a transfer she was so nice

Best place for Self-storage in Chicopee. Ivelisse was very helpful. Really awesome!

Ivy is as awesome she knew Exactly what I needed and also offered products that were affordable for the storage unit she recommended insurance so that my items in the unit would remain safe

I absolutely LOVED working with Joe! He was very helpfully and made the process as easy as possible! Answered all my questions and provided me with the best service!

False advertising!!!$1.00 first month is totally misleading to get you in the door.Plus I was forced to buy one of locks.Found out later no need. My mover I hired mistakenly put my belongings in the wrong unit I agreed to pay for that unit. Thats fine my mistake but she refused to refund my money for the original unit I rented two days earlier.I got ripped off bad...

Ivy was so nice and patient with me yesterday

The young man here Hector was very professional, he sold me a tape gun I didn’t even think I needed . I was in and out too . Very quickly . Could NOT be happier.

Very Helpful and courteous

Ivelisse helped me alot today i went with my husband to rent and she helled me alot

Just rented my units from the Chicopee Mass location and I was very happy with the service. Joe was amazing and very friendly! I would recommend this place to anyone!

Went in to public storage today and was amazed at the service and the steps that are being done with everything going on. Joe was great and even disinfected the screen before we used it! Im glad that I went with public storage it was a great choice

Tasha was very helpful. Im new to the process so it was great that she walked me through it. Most employees in other places arent very friendly but today was definitely a pleasant experience

Wow! outstanding customer service I received today. Hector is such a gentleman and helped me with all my needs, rented a storage and grabbed a lock. We need more people like him. Exceeded all my expectations.

Exelent service Ivy nice person 👍

I just had a move in .Had a great experience with hector , he made mine and my girlfriends move in very easy and quick .Much appreciated Hector

I left Public Storage due to them charging Mandatory Insurance on the Storage Unit I had with them. I moved out on June 30th, 2020. Got another Storage Unit that morning and my son and his wife came down and moved me out. The Storage Unit Charge was $107, plus $15 Mandatory Insurance, totaling $122 a month. They sent me an email stating as of August 2020 there would be a $10 increase, bringing the total to $132 a month. This was supposedly for a unit thats 10x10. We measured the unit and it measured 8x10. We were being lied to. For $140 a month I got a very nice 10x15 with 24 hour access, security cameras and a Very Friendly Staff. Public Storage was told I was going to find another Unit when I paid them for June. Now Public Storage has just sent me a bill for July, I dont think so. This Company is the worst Storage Company Ive ever heard of, My recommendation is to go elsewhere. Read more reviews and see. Very Bad Company!!!

Ivelisse helped me out she told me the space that i needed and it went great

Been here for a over a year. Great location, very secure, and reasonable $$$.

The employees are nice and they helped me out to do a transfer

Great Service with a SMILE always polite and helpful. Tasha is a wonderful person and Always happy at work where do you get that... Thanks for everything and I will be a lifelong user.

Ivy is so nice she helped me out when i needed help

Great staff. Very knowledgeable. They were quick in getting us in and out. Shana was awesome to work with and Tasha was a big help as well. Kudos!

Joes the best he did the best job with showing me my units info and breaking everything down for me. I recommend them & him for public storage.

Great service , the attendant was very insightful and a great help!

I received the most amazing service from Joe today and I am eternally thankful that he made the process so easy!

Very pleased with the service we recieved today. Tasha is VERY knowledgeable and professional the girl really knows her stuff! Reserving our unit online was fast and easy very user friendly. Tasha called us within minutes to inquire about our reservation. She invited us in to complete our reservation, greeted us with a smile and 1 of the best customer service personalities weve ever encountered. We would definitely recommend Tasha at Public Storage for your future storage needs!!

Ivy was vary helpful

Ivy was so helpful when came in the office she was nice

Ivy helped me out today she even stood after work to help me out

Joe was amazing and super friendly! Made the whole rental process feel so welcoming!

Went into the office and joe was amazing he provided great service And communicated everything with us very well thanks joe

Went in to rent a storage unit this morning and was amazed with the service! Joe was wonderful and helped me find the size that I needed kus I reserve d a small size which wouldnt work but he handled it amazing!

Just went in to rent a storage unit again kus i rented from them in the past and the service hasnt changed a bit. Joe was very polite and the rental process was easy

I had a great experience with this location. Great customer service. Latasha was tye sales associate that assisted me. Great job she is very knowledgeable as well as helpful. Id suggest this place any day.

Ivelisse was nice and i had a good experience with public storage

Just rented here. Did not plan to rent today but Hector did a great job getting me onboard. Officially Team Public Storage!

Tasha is the best I would highly recommend her to anyone! Thank you so much!

Ivy was nice

Wow! I love it when customer service actually provides great customer service.Tasha is the best! Highly recommend this business for all your storage needs!

Tasha was wonderful. Quick and easy check. She was very helpful

Tasha is the best and saved me a unit for the end of the month of November thank u so much! She is deserve a paid raised

Joe was very informative about the whole process and made it really simple

Had a great all around experience with Hector today. Officially renting at Public Storage

Ivelisse and Joe are nice i recomend PS

Went in to rent and received great service from joe!

Tasha was extremely helpful and personable! She explained everything with patience and a smile! Great experience!

Wow what a great experience I just had. Val was AMAZING. I have been in customer service for over 15 years so trust me....I know excellent service when I get it. Keep it up Val...you ROCK!!!

Ivy was nice

The lady was absolutely awesome. Phenomenal customer service despite the weather condition. Rcommend!

Cant say enough positive things about this Public Storage. Friendly staff that attended to any need I had as well as a clean, safe facility. Its definitely the best storage facility around. Recommending to my friends and family.

Good place to store ur things

Tasha was very helpful in answering our questions and helping us move in swiftly.

Tasha is a wonderful woman who is so great in helping my wife and I, I highly recommend her services.

Tasha is very helpful and very knowledgeable and has prices for the 1st month! Also was sold me stuff to protect my stuff! Thanks again tasha

Tasha is the best. Her customer service is outstanding and is excellent at her job.

I called the (800) number online to get some questions answered and make a reservation. I hung up the phone and the manager from this office immediately called me to confirm my reservation.The woman in the office was very nice and helpful. The unit and the grounds were very clean. However, I wouldve liked to know that I would be required to purchase my lock from them and take a small insurance policy before I went in to rent my space. For what I needed, the price was still very good. Overall, Im happy with my experience here.

Tasha is the best! Didnt know rent was due on 1st with her help i would of got a late fee! Thanks again

Loved being able to reserve a unit online followed up with a call from the on site manager. She was very informative and personable. In previous experience with pretty public storage facilities I was always made to feel that I was an annoyance not a customer, here I felt like an old friend. I would recommend this facility to all my friends and family without reserve :)

(Posted a review when I first signed up about 2 years ago, this an update on my experience.) Convenient, priced about the same as any other storage, reliable customer service. Its not exceptional by any means but its the best storage Ive been able to find by a long shot.

Tasha always has a smile and has outstanding service! And always go out of her way for customers! Thanks again

Nick gave me great customer service to me and helped me out alot you guys are the nest

Ivy was so helpful she was so nice

Tasha was amazing she is very knowledgeable about her job! She found the perfect unit for me! Thank you Tasha! She deserves a raise!!

Tasha is the best! Very intelligent and very knowledgeable about her job!Give her raise she definitely deserves!

Ivy has good customer service

Tasha was super helpful and sweet- Great customer service!

Tasha was amazing and always had a smile and I got a tarp and stretch wrap to protect my self! Thank you so much!

Nick was very helpful and made sure I got the unit that was right for me.

Karen, the manager, was very helpful in my transition from house to apartment. I was able to buy my boxes and tape right there at the office. She was always there to great me with a smile. Also, a great price for my storage unit!

Ivelisse was so helpfull

Place is clean and well kept. We worked with nicole and she was amazing! She was informative, friendly and positive. I would reccomend this place!!

Tosha is incredible! Her attention to detail and customer service skills can not be beat! Thank You so much Tosha for all your help!

Tasha is awesome. Very friendly and is a great help!

Tasha was awesome and professional helped me get my unit fast and efficient recommended the damp check so our clothes wouldn’t get moldy fast friendly service I’d recommend this place to anyone looking

Karen took good care of us setting up a storage unit today. No problem receiving deliveries, will hold a key and is willing to allow others access if we ask. Great service, friendly and helpful!

Tasha is the best and always has a smile on her face! Her property is always clean! She always going out her for customers! I will always recommend Public Storage!

I have used this location for almost a year and in the process of transferring to another unit. The overall experience with the staff and location has been extremely pleasant and helpful! I appreciate the good customer service I have received when ever I had a question. The property always seems well taken care of and I feel my things are safe here. If your looking for a storage facility in this area I would highly recommend it...

Latasha was more than accommodating with our move! She went out of her way to make sure we had all of our questions answered, and all of our concerns addressed. She was great!!!

Awesome experience! Mike and Pam explained everything well. The best part is that they were able to show me the storages! I will definitely recommend Public Storage to family and friends! Well done! Keep up the great customer service:)

Nick delivered great customer service and knowledge thank you for your help

Tasha is best told me about the prices online are cheaper! Thank u so much! Great place for storage!

Great location, excellent service. Tasha went above and beyond to make my experience second to none.

Very secure location. Friendly , an answered all my questions. Got a good deal on a 10 x 20. I like that they give you insurance on your stuff, an they dont reuse locks. So you must buy your own titanium lock that they give you. Plenty of space to back in an drive around. Glad I chose this location.

Nick was very pleasant knowledgeable and professional excellent service!