Had a great experience. Justyna was so helpful. They give you alot of great information.

Attended a class for work. Very nice and clean building. Staff was very professional and pleasant.

I guess nobody at the V.A. thought enough of the veterans they are here to help to post updated information that the the entire V.A. Regional office is by appointment only. I have uploaded a photograph of the posted sign on the door to help my fellow brothers and sisters so they will not have to endure the hardship of wasted time, aggravation and being turned away by agencies that were established to help VETERANS.

The VFW is the best service for veterans that went overseas

VR&E is a joke. They are not really interested in helping anyone other than themselves at VR&E because they are hypocrites and take their egos to the frontlines and everywhere else, especially the VR&E manager.

Terrible office that’s closed and I can’t find a way to contact anyone. Only the VA has this terrible of a service where no one has to work for a year and all the veterans who need help can’t get it.

Its a good, central location. all the vsos usually keep regular office hours there. The claims are processed right upstairs. I have never had a negative experience here. Start here for your claims.

Very good excellent.

Glad they are here for the vets

Never had a problem per my husband, the VFW helped him get everything he had coming to him in a timely manner.

This office of the US Department of Veterans Affairs is a breath of fresh air compared to other locations. The staff is courteous and very willing to help. The office is very clean and the waiting area is spacious and well laid out. There was quite a long wait. A few more representatives would reduce the long wait time. Entering the building, there is a security check point and a metal detector you have to walk through, so be prepared to empty your pockets and explain what questionable items and liquids youre carrying, if any. There is a parking garage attached to the building, but the VA office does not offer validation for your parking. Bicycle parking is also available right outside the entrance to the office.

Nice people

PLEASE READ: Terrible. Absolutely terrible. VA once again shows us why they continue to get bashed on their service and lack of professionalism as well as timely communication. I called on Sept 17 to have a paper check (disability) sent just this one time because my Chase account was restricted by the bank meaning no money in or out. It had been like this for a week or so before I decided to call and avoid having the direct deposit sent because I knew chase wouldnt accept it and it would take forever to get that reversed and a check sent. Well of course, two separate 45 min phone calls, the agents on the phone did nothing that I asked them too. I called on 9/17 to update my address and have the check sent via mail. But come to find out on 10/2 I called the VA again to ensure the check was sent. Low and behold, my address wasnt even updated and my disability attempted to direct deposit because whatever 2 agents I spoke to failed to do their job correctly and couldnt even do the simplest of tasks and updating my address in the very least. So the Va tells me I have to wait for Chase to send it back blah blah blah. I drive up to the Regional office an hour away on 10/3. I waited 20 mins to be seen, not bad. The lady I spoke with was short the entire time and offered no solution as to how to fix this or speed the process up. Its only fair that since the VA put me in this situation they should get me out. Haha, wrong. I gave her the exact date and times and even the length of the phone calls I made to the 2 agents about updating my info hoping they would look into the recorded calls so they can see BOTH agents didnt do the one thing I called for. Naturally, they didnt care at all. I even went as far as to have her supervisor join the conversation to see what she could do. She also informs me there is absolutely nothing that anyone can do to speed this up or even have Finance department look into it because Chase has to send the money back because VA system showed Chase still has it. No help, no attempt at anything. I call chase the following Monday to ask about the money that VA claims they have still. Chase tells me, the VA attempted a direct deposit on the 10/1 and it was rejected and sent back immediately. So, very wise of them, the VA sends it again on 10/2 and chase does the same thing. So I call the VA and tell the call center agent this info and right away he offers to have some sort of tracer form sent up to the finance department so they can look into the situation and get it taken care of it and have a check sent out once they see chase returned it. VA system was still showing Chase had the money of course. My issue is, why was this call center agent the ONLY one to offer to have this form sent up and have Finance look into it??? I called MULTIPLE times during this fiasco and NOT ONCE did ANYONE offer or even inform me of this form??? WHY?!?! UNACCEPTABLE IN SO MANY WAYS. The position this has put me in is not a fun one and VA truly did not do anything about it until I became a nuisance to them and called daily and had to be rude about the situation. This is not okay and its not a surprise why no one enjoys dealing with the VA.

Every time i call in for assistance, I am greeted with respect and courtesy.

Not really sure what to think at this point. I went to the office at 3:15pm, thinking they closed at 4pm, only to find their sign says they close at 3pm. Fortunately, there was someone coming out as I arrived and 3 workers were still there and they graciously accepted my visit. Apparently they leave at 4pm, but close at 3pm. Not a problem, but Google doesnt have the correct times.I went to get a stamp on my DD-214 for the Veteran designation on my IL DL. A week after providing my the DVA certified DD-214, I received a letter from the Office of the Secretary of State, Driver Services Department stating that the DVA did not have record of verifying the DD-214 I presented, requesting me to go get another one.I contacted both the Driver Services Department and the Department of Veterans Affairs about this issue, but I doubt I will get resolution and will have to go back to the DVA office and DSD to take care of this. Not to mention I had the Veteran designation on my previous license, got a VA homeloan 10 years ago, and have been using the Post-911 GI Bill for my Masters at IIT for the last year.Not sure what the issue is/was but I signed into this DVA office AND I saw the rep make a copy of my DD-214, as well as log it in her system prior to sramping and signing it.I am so confused ... This all happened about 2 weeks ago. I dont have a direct number to call any office, so I had to send emails to each respective department.

On April 25th I left a message with VSO Sharon Buchanans voice mail to please return my call. I had a very simple question to ask her. All of last week I waited for her to return my call. I got no response from her or anyone that might be covering her phone in her absence. When I did call the office to try to talk to someone anyone. The Lady who answer said that she didnt know who Sharons Supervisor was. I sensed she was protecting Sharon Buchanan. Every one has a Supervisor everyone. Sharon finally returned my call at 3:05 PM huffing and puffing at me over the phone. She offered no reason as to why she could not return my call to her voice mail. Aside from saying THANK YOU FOR YOUR SERVICE. I am offensive and not real.Raymond Morgan Jr

Great!

Why do they have a phone number if no ever answers the thing? This is why people hate using the VA for stuff. Waste of time.

My Father Is Simply Getting The Runarounds Here. Terrible Service!!!

This is where the non medical Veterans Affairs assistance is located. There is a nice clean area to sit out while you are waiting for an appointment. You will have to go through a security check to enter this building and there is no food or drinks allowed in the waiting area.

I went here for Voc Rehab. Before even explaining my reason for coming in the unprofessional woman Kelly Benge greeted me with such disgust. Eventually she would my assigned my case and continue her attitude. Ultimately I would choose not to use my benefit because I refuse to kiss ass or be disrespected as a condition of receiving benefits that I have earned through service. Additionally I spoke with the Chief about the situation I’m sure nothing was done. I would have like to been reassigned to another counselor that didn’t happen. So be mindful of the people they assign you to, how they treat you, and if they have your best interest in mind.

None at this time

The office is great. They are hiring new and now professional staff members.

I was embarrassed for your security, as I witnessed them lying to two females who were taking pictures of the building. Security guards told them it was illegal to take pictures of federal buildings Ummm, no its not. Please retrain your staff as photography in public is not a crime.

NORTH CHICAGO IS A WHOLE LOT BETTER !!!👵

Im curious if people actually work here? When you get someone on the phone they just repeat give me a moment and its frequent like 20 times in a min for the entire call. I have spent the majority of my day (3-4 hours so far) trying to get hold of anyone in the Voc Rehab department. I even tracked down the numbers of the individual counselors but hey they must have bankers hours because there has yet to be an answer.

Great care. Wish that they would validate parking for veterans.

Need more availability, takes to long to get assistance.

Went to regional office to help with eBenefits now cant get in when call cant talk to anyone

Its not okay please take off

As a veteran its ok

Informative