Weve been officing at Novel Coworking West Loop since May of 2020 - its been a great overall experience. The staff is friendly and helpful. Communications are very good and theyve demonstrated very good flexibility. Our suite has good climate controls and we feel the office space is very secure. We look forward to spending more time there after the pandemic!

Novel is a well managed company and their buildings have all of the amenities that any company would need. The management team is always responsive to any matter and make the work environment enjoyable.

Very professional workspace, very welcoming, top of the line privacy. Thank you to the staff you all are exceptional.

Awesome facility! Super glad I decided to sign a lease here. The offices, shared areas, and call rooms are very modern and nice. Liz and Kelsey have been super accommodating as well!

Great location, very well maintained building and responsive staff.

I highly suggest Novel Coworking! Weve resided in the 318 W Adams location for over three years now and love our suite. Our company out grew our original space and the Novel team made our transition to a bigger suite very simple. We have gained great customers within the building as well. The staff is nice and host events throughout the year!

318 Novel coworking team provides a great environment to work in. They have gone the extra mile to make work life fun, less stressing and enjoyable, from featuring a company within the building to holiday festive cocktails. In times like these, Kelsey and Liz bring a smile or quick laugh to the day with a friendly chat or some fun treats. They have also tended to our office plant while we were out of the office due to Covid. I highly recommend obtaining an office space here. Dont forget to stop on 17 and say high and thank you to the wonderful staff.

One of the best work environments! With beautiful modern decorations, and amazing staff, it’s a joy coming to work everyday. It is an awesome feeling to be welcomed with warm hello’s/smiles every morning. They’ve came up with some fun in office activities, which brings the whole building together! Shout out to the ladies in the front!!!! You guys are awesome! Thanks for making coming to work a little easier.

I moved my practice here out from across the street in Willis Tower. They have been inviting, helpful, fun, plan events and also the community here is friendly. The staff attends to our needs and works to find solutions to any problems that arise. Clean, neat and well organized as well.

Liz Rice has been a phenomenal help.Brad Block

I have had a space at Novel West Loop Chicago for two years. While I have not been able to use it during the pandemic, I had a great experience prior to it. The staff was always available either in person or using their easy-to-use app. The location is great for me as I take the Metra into the city and can be in the office in 5 minutes. I tend to walk to as many of my meetings and events in the Loop, West Loop, River North, Gold Coast and South Loop. This Novel location is a great place to make that walk from.

We opened a satellite office at 318 W. Adams about a year ago and have had a great experience. Novel was very accommodating with our move in schedule and had our office all ready to go with furniture and our logo on the door. My employees have really enjoyed the environment and we have always gotten rave reviews from clients for the convenient location and nice amenities.

The staff is incredible at this location. Very fun and always helpful. The building is a great environment to work in and they always have the best local beers on tap!I highly recommend any company to lease at Novel. You won’t be disappointed!

Staff is amazing! Would Highly recommend this space. They are thoughtful and care about your well being and success. Has its perks, endless beer being at the top of the list:)A great environment with lovely people.

Saved me from work-from-home insanity by getting a private space to work from which proved a game changer, for less money that renting an extra bedroom at home.

Nice experience and nothing negative. Fast response and follow ups. Wide range of services are available so that you can make adjustments according to your needs. Month-to-month contract is great because making adjustment doesnt have to be planned long before. Friendly and wonderful team. Thank you guys at Novel for your support always!

Definitely glad our business picked Novel in the West Loop, everything is clean and the staff are always helpful. Specifically, Kelsey and Liz who work for Novel on the 17th floor. They are always welcoming, attentive to everyones needs, and keep the coffee station running and well maintained.

Great option for co-working in the (west) loop at a very reasonable price. There is endless coffee, water, tea, and beer; wifi; mail service; 24/7 building access; access to other locations in Chicago (and around the country). The staff are friendly and host fun events. Highly recommended.

We love our community manager Sara! She and her team are always throwing great event to get the tenants engaged. Shes super helpful and is always coming through. 10/10

The staff is very friendly and has been very helpful on numerous occasions. The kitchen is always fully stocked with complimentary items such as coffee, tea, and utensils. The events that take place in the main area on the 17th floor are creative and inclusive! Overall, a great place to work at!

Novel Coworking has a fantastic management team, friendly and helpful community managers, and great perks! The common areas have a relaxed yet collaborative ambiance that promote both creativity and productivity. Facilities are well maintained, but if there is an issue you can be confident that it will be quickly resolved by Novels maintenance staff. Who can beat their location? Being in the heart of the West Loop and across the street from the Sears/Willis Tower, means you are central to everything that is Chicago commerce and more.

The atmosphere at Novel West Loop is amazing... From the community managers to the companies / entrepreneurs in the building, its always buzzing with positive vibes and everyone there is so friendly and supportive of one another - perfect setup for networking, or you can be as private as youd like. There are always pre-planned or on the fly events to help everyone better connect and have fun while cranking out some work. If youre in the market for a work space, NWL is a great spot.

Great atmosphere and ability to plug and play for your business. We showed up at 9am on a Monday and I was working by 9:45am. If you are looking for a community of growing businesses, Novel co-working provides a great solution. This community is also not forced upon you if you simply want to put your head down and work.

This coworking space gets it right in offering the correct mix of public, shared, and private places at a very good value. I use a reserved desk when I need to focus but a shared area when I want to interact. The staff is super responsive and very friendly.Plus, the coffee is great.The location is idea with it being just inside the loop and only a 12 min walk from Ogilvie.

Ive just signed my third lease with Novel Coworking. Its a great office environment for my growing business--excellent amenities, competitive pricing, great location, and professional environment for me to meet with my clients, prospects, and partners. The community managers make all the difference! They work so hard and spend time building relationships with their tenants to add the personal touch. Highly recommend!

I am very pleased with our experience working with Novel. We were able to find a comfortable space that fit within our budget, and their team was very accommodated throughout the selection process. Through our partnership with Novel, we also have been able to network with a variety of companies, many of which have become current clients of ours. Novel also has many buildings in various cities throughout the U.S, which is extremely beneficial as we continue our national expansion. I would highly recommend Novel and I will definitely be using them again for future opportunties.

Decent co-working space. Attractive rents but they nickel and dime you for meeting room fees and other extras. Great staff. Strangely the co-working people do not collaborate and there is not much of any networking among them.

Our company has been in a building for several years, great working space, they are very responsive to requests. This building has a mothers room as well so great for working moms that nurse babies. Their common floor has extra conference rooms available for meetings. They also have quiet private booths to work out of for private conversations.

Novel provides the best of both world of co-working. Spaces for individuals or small companies to work and suites for start-ups like ours to have our own private mini office.

Ive worked out of a few different shared office spaces, and Level is definitely top notch. From the cost, to the amenities, to the staff - its a great place to work and thrive. Unlike many other places, Level Office owns its buildings and passes cost savings to its tenants. Plus, who can say no to unlimited gourmet coffee and free beer from a rotating beer keg?!

Novel Coworking has provided my company with a great coworking space located centrally in Chicago. We have a healthy combination of an ample sized office and large common area to meet other tenants. I would recommend Novel to anyone looking for a space for their company to grow!

I have loved my year at Novels space on Adam Street. The dedicated desk is perfect my for work needs, with bright and comfortable space, bookable conference rooms, and private call booths. Im thrilled to have found novel and would definitely recommend it to others looking for work space downtown.

Our startup, Gearflow, has been working here for over a year. Excellent place to focus, kind staff, great coffee machine, and craft beer on tap! We looked at all the options to co-work which are overpriced and trendy compared to the value you get at Novel. Highly recommend!

Level Office has absolutely blown away our expectations with their wonderful service! The staff are extremely friendly and are always there to answer any questions, and they are quick to resolve the few issues that come about. They also plan wonderful social events for the whole building.

Excellent working place. Would recommend it to any business.

Novel CoWorking west loop is perhaps the best CoWorking space I’ve ever been in. We also have the best community managers in Jana, Liz, and Sara. Novel CoWorking is located next to the third-tallest building in the United States and the Western hemisphere – and the 23rd-tallest in the world. Which makes Novel the best CoWorking space in Chicago in my opinion. We have new floors to start the new year and I’msure more improvements to come in 2020. So come in and speak with Jana our community manager and go over some options for your company. Overall, I love my experience with Novel and all the new friends I met in my short time here.

Staff is pretty great (Sara & Michael specifically) - while there are always issues with building renovations and/or technical issues out of their (Level Offices) control, the Level team is pretty amazing about fielding questions, updates, etc. And, theyre funny. No building is perfect but theyre patient and manage those issues well - and really try to make adjustments when asked/able. And, I enjoy the occasional snack parties, etc.

Great Location. The staff is always very nice and helpful. The amenities are great. Would definitely recommend checking them out if your looking for office space.

We are so happy that we found the Novel location at 318 W Adams. We were stuck between permanent locations and needed a 6-9 month solution for our city team. The main area at the 17th floor has a great coffee-shop vibe. The office location filled our needs, and the staff (particularly Andrea and Marné) were always available to help. We will certainly keep this building in mind for future needs.

All the offices I have seen into look cheap and sort of unpleasant to work in. The communal is exceptional, but that just means its always crowded.I did talk to one person from a nicer office but it sounded like they furnished it themselves.

UPDATED: We moved Eight-Bot, Inc. into the Novel at 318W Adams almost almost three years ago now. They have been extremely accommodating as we have grown. Novel (previously Level Office) has been very helpful in scaling our office space as our needs have changed. They are easy to work with and when we have had issues (rarely) they have been quick to have them resolved. I feel like, as they have grown, this attention to detail has taken a hit, at least at this location (hence 4 stars rather than my previous 5 star rating). They still eventually respond to and resolve our issues, but it is definitely taking longer than it has in the past. I do have different expecations for this location though as they are much less expensive than other alternatives we have explored. I know well that I would be hard pressed to find something that beats the location, price, and amenities for an organization like ours located in downtown Chicago.

Community Managers are friendly and very responsive. Amenities are great. Never have a problem reserving Conference rooms. Overall great value as well.

Level Office has been a tremendous office partner and coworking space as we have launched our business. The staff is responsive to our needs and concerns. They also look for opportunities to deepen communication with their tenants. The office and my neighbors in the space have been most welcoming. Half star for an occasional elevator issue, but there are more hits than misses here.

Novel Coworking hass been a game changer for my company! The convenience from the trains is exceptional. The space is perfect for our team now and we are able to grow within the building as our company grows. The Novel staff is very helpful and supportive to our success. i highly recommend Novel Coworking! Marilyn Crawford, HAWA CEO

Im genuinely concerned with the number of 4 and 5 star reviews. The elevators are terrifying and barely function. Staff is highly unresponsive and unapologetic for mistakes. The talk of the 18th floor lunch room is always about how poor the staff is here. If youre certain youll never need anything followed up on this is the place for you.Edit: I was contacted by the community manager after this review to address my concerns. So they at least follow up on the public perception. We will work on rebuilding our trust and communication.

This is a great place to rent space. The staff is friendly and attentive and the prices are reasonable. I really like working here.UPDATE (2/13/2019) My company has grown and weve moved into a larger office at Novel Coworking West Loop. We were happy with the many office options Novel offers and their staff was helpful in setting up our new space. Novel is a great choice for startups.UPDATE (3/3/2020) My company has grown again and were still happy with the flexibility offered by Novel. We really like it here and think the staff is great. Perfect for a startup.

Great place to be located as the office is only a minute or 2 from the train stations in downtown Chicago. The office is pleasant and quiet with nice features.

Amazing space and love the coffee machine! Always a big plus when there is good JAVA on board! Been a member for a year and planning on staying!

The common space: clashing decor and a broken aesthetic, like some misguided, sad imitation of WeWork. And the shared working area consists of perhaps two tables (the remainder are rented out), which you probably wouldnt learn from their sales pitch alone.The free coffee is mediocre when the machine is working properly, and awful when it isnt.The upper floors are tolerable if not on the nicer side, but if youre on the lower floors, its awfully depressing.But all offices share these fine traits in common: the furniture and office chairs are creully uncomfortable, the desks are a waiting migraine if you ever find yourself having to adjust them; and between the dim lighting and subpar ventilation, you feel like youre working out of a glorified closet.The staff tries and is friendly. The only nice thing I have to say about the place.

Level Office spaces are so convenient to the public transit lines. Ample room for co-working space with an easy-going culture of work, and that there are multiple locations for a co-worker to land at (given the busy meetings around the city) it offers an ideal landing pad for those whose work takes them on the go.

We looked at several types of Co Working and Private Office spaces: WeWork, Industrious, and Level. The key for us was reducing overhead expenses and maximizing our ability to re-invest in the company, environment, access, etc. Level wins hands-down. Staff, space, etc., people are awesome too.

The new location for my business. I’ve been very happy here so far. Cappuccino machine is a lifesaver!

I have worked from 25+ WeWork and Regus offices and they have all been much better than this Novel location. This place is horribly mismanaged. No hot water in mens bathrooms, bottom-of-the-barrel furniture, staff that is spread too thin, leaky ceilings in offices, and randomly getting locked out of the building because my keycard stopped working. The management is extremely slow to fix core issues and is instead investing in superficial cosmetic upgrades.

I have been giving Novel my business for almost a year now. Not too long ago, I expanded office services to a second location which Novel almost got my business for too..except they messed that up. You see, when I inquired as to whether I would get a discount for expanding to a second location (what I felt was a logical possibility), I was met with a sense of tude.Novel rep: There wouldnt be a discounted rate to add 1 additional Virtual Office. Do you know which Center youd like to be at?You can interpret the message and its level of politeness/appreciation for being a current customer yourself. I copy and pasted it. To me, it seems quite dismissive.Also, apparently paying for mail scanning service isnt enough to actually get mail scanned to you or get notified that you have mail. You have to let them know your email too...despite them already knowing your email. In fact, it is the only way we have ever communicated. 🤦🏽‍♂️Ive specifically asked for the status of my mail before as I had a piece of mail seemingly missing. Turns out it made it, I just wrongly assumed I was getting the service that I paid for or at the very least would get notified when I have mail. Bad assumption? Apparently not, as my new office company (Office Evolution) does that and I dont even pay them for a scanning service.My first time walking into Adams st Novel Coworking office went like this. I had an appointment to use a private office with a client and arrived a little early. Despite the office being unused, I was never asked if I wanted to move my appointment time up, was not given a tour, was not shown my mailbox, was not told I had mail, nothing..the rep just invited me to wait for my appointment time and dissapeared.Forgivable, as after all it was me who set the time and they just seemingly didnt care to ask or have the organization / training to address the possiblity I had never been there before.To this day I still dont even know where my mailbox is at Novel or how to access it. What really bugs me though, is now I come to realize there has been a miscommunication all along and they just didnt have an email on file to scan my mail and send me.........yet we only communicate by email.........okay.....My first time walking into the offices of Office Evolution: immediately recognized as my first time in, thanked for my business, given tour of facilities, showed where my mailbox is and given the keys for it, invited to come in and work whenever Im in the area.There are things you need to take seriously when it comes to your business. Your office space is one of the foundations. Will your landlord /community manager treat you like a partner in business or as if you are on a 10 year lease where it doesnt matter how you are treated or how well they do their jobs to support your business because you are stuck with them anyway until your lease expires?My experience with Novel is they at times show no sense of customer service, organization, or appreciation for my business. It seems according to other negative reviews that my sentiment is nothing new.As a business owner myself, Im disappointed this is whom we chose to do business with out of several options we had. However, there will be changes on our end that will involve never doing business with Novel again. The message has already been made clear. We are a measly percentage of their revenue and dispensable. Time to move on. Dont worry, we are on it.

Level Office West Loop is the perfect balance of fun and professional. The staff is very helpful as well!

This is shared office space at its best. There is free beer. Seriously. And the staff is wonderful.

The space is always clean, the decor is modern and very nice, there is free beer and coffee (who doesnt love that!), and everyone Ive met who works at Level is kind and attentive.

Always responsive and attentive to our needs. Easy to coordinate with and goes above and beyond when necessary.

Level Office is professional and has great staff. The location is perfect and the amenities are solid.

Friendly staff and great environment to work in for clients.

A fantastic alternative to WeWork filled with adults and real businesses

Great community, provides flexibility and multiple options for growing companies.

Beautiful offices whatever contractor they used did a wonderful job. And the people that work there love it