This hotel stay was so amazing! We wanted to take a short trip to Chicago with our baby girl and we’re so pleased with the staff, their professionalism, their willingness to go the extra mile for us and the amazing food they served. The room was perfect and ANYTIME we were uncomfortable(air in the room) they addressed our issues immediately and with a great attitude. I’m expecting a baby boy and became very hot even though the air was on 70 degrees. I asked them to turn it down to 65. They sent an engineer to our room to adjust the temperature to make sure I was comfortable. We loved everything about the hotel stay but our favorite part was the way they cleaned and sanitized the room for our safety and comfort. Did I mention room-service was delicious? We had the turkey sandwich, steak and burger and felt we were at at 5 star restaurant. They made our order to perfection! I can’t rave enough about how awesome they were. We asked for a baby crib and they provided the bed within minutes of our request. I’m so appreciative and will bring my entire family to this hotel every time I visit Chicago.

Unfortunately I have to give this JW Marriott a 3 star. We usually stay at the W across the street but wanted to change to see the difference since we do like the luxury of the JW Marriott. But this particular weekend they could just not match the quality we are used from JW Marriott. There was no water in the room, mini bars were empty, no bathrobes and the bed / cushions left me with a backache.It didnt stop there, we couldnt get the any late checkout as Titanium members, so they told us that we could use the executive lounge from 12 PM, but the day after they told us it opens at 5PM.I can understand that one or two things can miss out, but this particular time we left unhappy and unsatisfied as frequent travellers.

I bet a good friend there and we sat in the lobby and enjoyed a vegetarian dish that was very delicious.The customer service is amazing and they were attentive to honoring my request.The dining experience was a perfect example of the importance during this time of shifting that we remember The human experience is more important than any amount of technology

I have been here less than 4 hours and the results are not good, especially centered around the executive lounge. At check in, even though I asked, I was not give the lounge schedule what food would be served when, bar menu etc. I entered the lounge at 8:30, I had to flag someone down to get a drink, I was never checked on, asked to pay, etc. Assuming it was automatically charged to my room. Numerous workers and I was the only one in there the last 60 min so it was not a busy issue. WORST JW MARRIOT I have ever been too. Also, 2 packages delivered- TODAY and no one can find them nor find any documentation on them. SUPER DISAPPOINTED. SUGGEST YOU SPEND YOUR $ ELSEWHERE

Beautiful place and great service but they charged me $15 to take delivery of an Amazon package and hand it off to me. For what you’re paying to stay here, that’s a bit obscene on pure principle.

Shot a wedding that started here last weekend and it was a really nice location. The staff is all very friendly and the interior was beautiful. I would definitely recommend this hotel if youre looking for a nice place to stay in the city.

Luxury, comfort, location, accommodations that you would expect from JW Marriott. The service was amazing and the rooms were phenomenal. The hotel is meticulously manicured and polished throughout and the rooms have been carefully tended to! It was hard to leave.

We were in town for a short visit wifes birthday.... I chose Marriott over some of the others out there because the proximity to food and that decision was super awesome!!! Kelsey Ring reached out inquiring on our reason for visit... She set up chocolate covered strawberries and champagne as we checked into our room and I got bonus points from the wife! She definitely felt special. I am very pleased with the decision. From the check in with a nice gentleman Aaron. We felt valued and the hospitality was super top notch! The cleaning crew was awesome they greeted us as we walked by and were very generous. The stay was peaceful.The bathroom was legit...the shower had a luxurious feel...I will look to stay with them again if the price is right. We got a great special. (booked early) I feel that it was a great value! Thank you Marriott for the hospitality.They even had the feather free room setup accurately!!!We will have you on first check for the next stay when we return to the area.Respectfully,A very pleased Bonvoy MemberBryanYukon Oklahoma

A good business exists because of great people. I met one of those people, Maria. As you know business travel can be fast and taxing. When I arrived late on a Sunday night I realized I didnt have a phone charge cord. I went to the front desk to figure out if there was a place to get one. It being late, there was no chance. Maria, unplugged her charge cord and loaned it to me for 3 days. Most people would have sent me away, but Maria solved my issue by being GREAT. Thank you Maria and Marriott.

LAst minute trip. Im a marriott regular, but this time wasnt a great visit. Registration agent on the phone so long, I parked my car on the street and took my luggage out. The valet didnt even look in my direction. So I went to the Marriott W across the street! Great customer service and fun environment. Give them a shot! Not your typical Marriott property.

I stayed at this property for two days this past weekend and enjoyed my time. It is in the city center of Chicago and the subway station (Quincy) is literally around the corner offering service on the: orange, brown, pink, and green lines. Viviana the guest service agent that checked me in was super nice. Along with my massage therapist, CoCo and the other ladies that worked in the spa: Susan and Patricia. I recommend and would stay again!

Nice urban location in the heart of Chicagos business district. The are helpful and the the are compact and comfortable. Good place to stay when you have meetings in this area

An older, sophisticated hotel right in the downtown/financial/loop district. Everyone was friendly, checking in was a breeze.The Spa and pool are by appt only. The hotel restaurant had decent but overpriced breakfast, so Id recommend actually going out to one of the amazing breakfast/brunch places in the city. But it was great for that one morning when we feel like doing so. There is no real hotel lobby bar, which would be nice to have.The room is not super spacious but has everything you need. The bed was clean, soft and firm at the same time, large and comfy. One of the best parts was the huge, 2-person bathtub.Parking is difficult unless you park in the structure on the corner, which they do validate for $30-some a day WITH in and out privileges, which was way better than we expected.

Beautiful hotel. Nice, large rooms and good downtown location. Staff is very nice

Lovely hotel with great sized rooms and super high ceilings. Service was fantastic as well. Only drawback is the location lacks any view. Not the most prime location.

Wonderful staff and updated room with a giant bathroom. I could not hear anyone in nearby rooms (or the far away ones) or the corridor. Had a leaky toilet, which is a part of life that hotels are not exempt from. They were promptly on the issue and repaired it in a timely manner and house keeping cleaned it immediately afterwards. Great place to lay your head in my opinion.

An exceptional stay. Contactless check-in and app based keys worked great. Staff was pleasant and helpful. Self park appeared safe and secure and was easy to find and navigate.

Kids had a blast in the pool. Room was neat and clean. Cleaning Staff provided extra towel and linen. All staff were pleasant and extremely helpful. THANK YOU.

Asked for a quiet side. Street or building construction is happening outside, constant beeping and loud thuds (like tractor trailer dumping metal pipes on to the street). Its past 11:15PM and its still going on, I have to wake up early and this is just unacceptable.While this is not what appears to be a Marriott project, they should at least know how disruptive that is, and place guests away from that side knowing whats going on.

Lovely rooms with a huge bath. Good service. Faith, the person manning the concierge desk was amazingly helpful. She helped make our trip successful. Thanks, Faith.

Good service. Nice room. Lobby bar is good with great attentive service. They gave us juice while waiting to check-in, nice touch!

That bathroom was everything! The room was spacious, i loved the windows, and i didnt want to get out of the bed. But that bathroom 😍

Beautiful hotel, attended for an event in the ballroom and the food that was prepared was cool so well and staff were very accommodating

The rooms are super small for the price you pay I have stood in bigger rooms at the Holiday Inn

Amazing Hotel, so Luxury, Great customer service. Mery the front desk agent was so helpful and super nice. Kelly guest service associate give us all information we asked.Highly recommended 👌

Nice hotel, nice staff and clean rooms with nice amenities. Location is still fairly quiet because of Covid and this was the very first Marriott property I’ve visited that wouldn’t honor a late checkout based on my Bonvoy status, which was really weird. I’ve stayed in a variety of Marriott properties in downtown Chicago and they all honor a late checkout but the JW was strict on their 12pm checkout.

Nice hotel in central Chicago and close to all main shops.There are signs everywhere ref, washing of hands and wearing a mask however, to my horror 95% of staff and guests simply dont put on their masks!I guess its only been 15 months of Covid, so give them time hay!!!

My family and friends are visiting Chicago this weekend. We booked our stay at JW three weeks prior to our trip via Priceline. My friend flew into Chicago a few hours earlier than us to attend a concert. Before departing, my Brother called the hotel to place her name on the room so she could check in before us. The guest service asked for confirmation number and stated her name was on the room. Stated she should have no issues checking in. Let me say that we paid around 180 a night on Priceline three weeks prior, which is an awesome price. However, when my friend arrived at the hotel a few hours later, guest services said there was no reservation under the confirmation number and was told to call Priceline. We called Priceline and they informed us that the hotel had canceled our reservation due to the nightly price not being sufficient enough. The rooms were going for 399 that night. Needless to say, we were left stranded in Chicago with no hotel room on Labor Day weekend. The hotel nor Priceline tried to accommodate us.

Positive: Very clean. Negative: A couple of dirty spots on the wall and outside the door. Only one wash cloth and 3 towels were stocked in the bathroom. Room service took about 2 hours.

Had a great stay at the JW a few nights ago! Very clean and extremely nice staff. only issue is we think we left a pair of glasses in the room and we tried calling the hotel. No one is answering the phone (goes straight to voicemail) so I left a voicemail and no response.

Nice accommodations. Great staff. Concierge Mat, went above and beyond.

It’s nice but not worth the price. I booked this hotel because of location and reputation for a one night anniversary vacation to Chicago. There were two of us in a King Exterior Room. I paid myself and can just say that it is not at all worth the price for what I did. I can only assume that if you have a credit card that upgrades you or your stay is paid by your company, this may be nice, but it is around 2-3 times more expensive than similar hotels in the area and does not have anything special. Mobile, no contact check in still required me to go to the front desk to verify my ID. The room was nice and clean but nothing special, sort of basic. There is only one elevator and it is not at all in a central location, which means you have to walk through a maze of hallways to get to your room every single times to use the elevator. The lobby bar is oddly closed while most other places are running normally. I made one request to the front desk, but they were unable to help. (I asked for bubble bath liquid, which they responded that they only have bath salts…). I am sure a large number of guests are upgrading to suites or have work functions at this hotel and it would probably be ok, but if your trying to have a special night and celebrate with someone special, I would recommend a different option as this is not that kind of hotel. Spa prices are seemingly only meant for people that receive credits with their room as the prices range from $160 for a 50 minute massage to $455 for a 80 minute couples massage. The exterior view that I paid extra for was a view of the building next door with the window not even allowing me to see the street. I requested a high floor and was assigned floor 5 of 12, which seems like the lowest of the floors containing rooms so it seems like my request was given no consideration at all. Even the water bottles given to us in the room were two tiny promotional water bottles. This is a 4 star hotel, I cannot see why. If you are staying here for a visit paid by your company, you will have a nice experience. If you are booking a room for full price, you can book somewhere else much cheaper and upgrade your experience for equal to or less than the price I paid. Nothing is special or makes this worth more than most of the other hotels in the area. A bit disappointed, but was a good learning experience.

Poorly run hotel. We requested a 2 bed room when we booked which wasnt available when we arrived. After being told our room wasnt ready yet at our 4pm check in (and we werent able to finally get into our room until after 6pm, after walking around in the rain for 2 hours) They offered a roll out cot for one of my daughters to sleep on, that we had to ask for 4 times before being told that they didnt have any of those available either... at 11:30pm!!!! So we have 4 people, and 1 bed... Not happy I will be SLEEPING ON THE FLOOR!! Not acceptable

It sucks. San Juan Marriot Hotel and Casino in El Condado is World Class. Chicagos is small change.

All of the class that you would expect. The meals are delicious, cooked to order at the JW Marriotts onsite restaurant. The staff there, go above and beyond for you. Very attentive and hospitable. Perfect place to unwind after work!

Absolutely stunning hotel with the suites being some of the largest ones Ive seen in a bit, for the rate. They have minimal staff but with such a large area social distancing is a breeze while the staff is still able to accommodate should you need anything. Will definitely recommend to anyone looking for an elegant stay.

Amanda blessed me with the BEST service! My friends and I were going to another bar for our Monday meetings and we decided to change it up with the JW. Thank goodness we did! We are new regulars! Thank you, Amanda!

No service. No amenities. There’s not even a valet parking service and no bath robes in the room. They failed to meet any of my requests although they promised to do anything. Everything looks cheap. Nothing like other five star hotels or other luxury brands by Marriott.

The Cobb with steak was great. Right amount of dressing, very flavorful. Paired with a white wine 🍷. Superb!!!

Amazing rooms and amazing service. But be aware to turn your tv down at 11 pm because one of the workers told Me to turn my tv down. woulda gave 5 stars but I didn’t like that at all it wasn’t like I had a party or anything my tv wasn’t even loud!!

Was VERY NICE room and very comfortable!!!!! Service was excellent 👍👍 I will be back and telling all my friends!!!!

Amazing staff and accomodations. Went out of their way to resolve pool scheduling issue. All furnishings are high end with attention to detail taken. No corners cut. Staff are the friendliest out there. Fitness center is top notch with numerous high quality machines. Food is excellent. Artwork is well curated. Bring camera.

It was in my honest opinon that this Hotels description was not very honest. There was no Valet parking, no Jacuzzi, and the room was not very clean upon arrival. All of which were staples in the description and requirements i selected for places to stay. When trying to reach guest services, the phone would ring and ring. No room service! I plan to visit Chicago many more times however my family and i will not be staying at the JW Marriott.

Nice large room, spacious lobby, but there is no vibe at all. No-one is there basically. There is no bar off the lobby. The restaurant is Downtown. There, on the weekend, even the downtown Starbucks are closed. No soda for sale at the hotel, I was urged to go to 7/11 next door. Seems odd. I would not stay here again, need more of a central location, not many places only a short few blocks away. I would stay slightly further north. An average stay, a notch below many of the JWs I have stayed at around the world.

My Reunion spot. Me and my buddies always stay here during our annual summer get togethers. Love the vibe and great service. Dont mind the location either.

The overall feel of the hotel was upscale and for the most part the service was outstanding, but a major disappointment for us was the personal safe in the room that went haywire the day before we left and locked us out. This caused us to miss breakfast, be late to our COVID-19 test and sent us late into our final excursion.

By far one of my favorite JW Marriott properties.

Beautiful hotel with friendly staff and an awesome location. Parking is close and affordable. The real issue is amenities - or the lack of them. The restaurant you can access from the lobby isnt associated with the hotel, requires reservations, and doesnt care that youre staying there. The lobby lounge no longer exists. No food, no breakfast, no bar, nada. A few tables and chairs where you can eat food you bring in from the outside. No gift shop, no bodega, not even a vending machine. Room service does exist, run by the hotel, but its slow sand pricy ($10 for water pricy). Its a shame, considering how nice the hotel building and rooms are, but there are simply no comforts.

KUDOS! The room rates are cheap, and the services at this hotel are great too. Im so happy that I was able to choose this hotel because it was all worth it, and my stay here was really lovely. My biggest thanks to those guys who managed to give me everything I needed, especially some room service!

Upon entering this hotel, youll be surprised at how tidy and beautiful the place was. The receptionist is sure to greet you politely. Their rooms have been thoroughly washed so that you can linger pleasantly.

Great venue for a wedding. Staffs service was excellent.

What a lovely hotel I stayed in for a few days. We stayed in this hotel for my daughters birthday celebrations last month. She insisted on staying here because she adored their pool.

One of the nicer hotels Ive stayed with in a while.. two thumbs up!

Bad location, Stuff are very rude. No welcoming on arrival, no assistance with luggage, no special treatment for members, very late to check in and. Not recommend it at all.

Professional staff. Quick easy check in. Very accommodating

Positive: Location and it was very nice and spacious rooms. Negative: Na

Very nice but pricey.

Great location for my daughters wedding!!

Superb hotel, great location. We spent our free night here, totally worth it. Highly recommend

The food and drinks Was amazing I waitress she’s the best the bartender was on point

I’m currently checked in at the JW Marriott in Chicago and please check out the dust in this room

Clean, modern, comfortable rooms. Great location and amenities. Lillian at the front desk went above and beyond to provide great customer service. Definitely recommended.

If any one is looking for bargain deals for hotels and resorts check out ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ reserved a hotel room on there and these guys had the best rates just about anywhere!I have always wanted to stay at this beautiful hotel, and finally, my husband and I were able to do it in November 2019. We stayed for 7 nights and still wished we could have stayed longer. I would say that the hotel is well preserved and maintained. It has a great location also. Were so happy that we could spend our nights here.

Literally 5 Stars Isnt Enough. Love The Room Size, The Bathroom Was Extravagant, We Didnt EVen Want To Watch TV. Too Busy Jus Taking It All In

Best experience ever! The exquisite attention to detail is obvious throughout the whole hotel. The design was absolutely stunning and the staff was welcoming and helpful. Clean, spacious rooms, onsite activities, dining, and shopping make it easy to relax in one place without getting bored and hassle. Highly recommended hotel.

Newly renovated and very courteous staff. Clean and quiet...Ill be visiting again!

Phenomenal service. Will be back.

Great food. Nice ambiance

The suite was suppperrr nicee. I love it. They should post more picture of the room. But the suite price is definitely worth it to treat yourself. Id like to come back soon.

Beautiful hotel located in downtown Chicago. I love staying at JW Marriott hotels they are always a great example of the full service experience. It was very cold for Valentines day in Chicago and it was very nice to be greeted by a valet with a smile when we pulled up. The interior of the hotel was opulent as usual. The check in clerk was helpful and friendly. Our room was beautiful and clean. We ordered room service the first night, which came quickly and was really good. We had drinks in the lobby bar the second night. The waiter in the bar was courteous and attentive. In this hotel they have meeting space and an Italian restaurant on site. We didnt eat there but the menu looked really good and the prices were decent.I would definitely stay here again.

I stayed here for Valentine’s Day weekend because my uncle was having heart surgery. One day after I had just gotten out of the shower and was laying in the bed I heard a man coming into my room. I screamed at the door what are you doing in here and he closed the door and said he didn’t know anyone was in the room. I called to the front desk and the explained that it was an engineer that worked for the hotel. I asked why did he just come into my room without announcing hisself. The front desk worker told me it was a mistake and since I’m an associate I should understand these things happen. I explained to her that doesn’t happen at my hotel and I felt I should be compensated by a free stay because after that I had nightmares that someone kept coming into my room. She laughed in my face and told me that wasn’t happening and they only gave me points. This incident completely ruined my trip because I kept having nightmares about someone coming into my room and it made me very paranoid. I feel that because I’m an associate and because I’m black I was treated unfairly and if I was a regular guest I would have been given a free night stay and more than just some points and then brushing it off their shoulders. I was traveling alone and because of all the women going missing in Chicago this petrified me. There is no excuse for a man especially one who works for the company just barging into my room unannounced. Even when I asked why was he coming into the room they didn’t have a response. I was treated unfairly because of my relationship to the company and also because I’m a black female.

My kids treated me to an overnight stay and some spa treatments for my birthday.My room was lovely and I enjoyed a soak in the GIANT soaker tub. The hotel has employed all safety and social distancing rules. While I traveled with my own, I appreciate the sanitizer wipes in the room so that I could hit the remote, light switches and other surfaces for my own peace of mind.I noticed that the pool - which requires a reservation- was hopping with local families who were enjoying a staycation My spa treatments were ok, but nothing special given the premium price. The $30+ room charge put my signature manicure/pedicure at ~ $165, plus tip. My attendant, Anna was gentle, courteous and efficient. She happily repaired a couple of nails that smudged while I checked out.Their restaurant is open for breakfast and dinner (no room service during COVID-19 restrictions) but we ate out at some of our favorite downtown spots.Great hotel in the financial district is an easy walk to the theater district and its many restaurants.

This is by far one of the nicest Marriott properties Ive stayed. The front desk staff was very friendly and professional. I overhead another guest as well stating something very similar. I will definitely stay here again in the future and I highly recommend you do the same.

Solid hotel but sooooooo pricey

Positive: Location

Charged me for internet even though I’m a Bonvoy member. Having the charges removed has been like pulling teeth. 1/10 customer service. Hotel was reasonably nice but the customer service is bottom of the barrel.

The restaurant has great mimosas 🥂✨

Beautiful hotel... impeccable staff!

Great hotel, and they take covid seriously here. I cant comment on other amenities as they were closed but the room was great on the executive floor, I knocked off one star for the loud doors here, when someone leaves a room you will know it, even at 3am. Other than that.. great place

Beautiful hotel with an amazing restaurant

The title is self-explanatory, one of the hinges on my shower handle was loose so barely could open the shower door. And there was no hot water in the faucet of the bathroom (the shower itself was fine once I got in). The front office agent was polite didn’t give me a sense of caring too much when I reported this the next morning. She politely thanked me and off I went. Other than that the hotel was fine - very polished on exterior and nice rooms (ex things that didn’t work).

I was visiting Chicago for a business trip and stayed at a different hotel for the first nights. Although my first hotel was nice, it was nothing compared to the JW Marriott. My wife joined me for two nights and we thoroughly enjoyed our stay. Rooms were clean and the bathroom was extremely spacious. Would definitely stay at this location the next time I visit Chicago. The hotel is relatively close to all the popular tourist sites but far away enough where the crowds are avoided.

Best stay i have had in a hotel downtown chicago.

Positive: Clean and Modern

I have a 950+ nights across almost every Marriott/Starwood brand. I expect more from the JW brand than I received this time around. I was in Chicago during a low period over the holiday with my family. The JW had a reasonable rate for this period so we decided to stay downtown a few days. I was first given a small room with a broken bed after I had been told that there were no larger rooms available. I’m a Titanium member and usually don’t prod for a larger room, but was traveling with my family this time. After the second call to the front desk about the broken bed, the person on the other side was great and somehow ‘found’ a larger room that magically wasn’t there for best room guarantee (this second person was great, it’s not his fault checkin lied). There was no breakfast amenity offered besides the lounge even though the site says they’ll do a $10 amenity for food. The lounge food was underwhelming. I expect more from the JW brand. I thought the titanium breakfast was much better at Aloft river north and Gwen if you’re coming to Chicago. Unless the rate is good and location is right, I’d recommend some of the other Marriott properties in Chicago over the JW.

Positive: Clean and friendly staff!!!!

Nice hotel, very clean and neat. Quiet and peaceful also. No complaints!!!

Happy hour is the best.

Its a beautiful hotel

Rooms are good. Location is decent, 10-25 minutes to most places. Overall pretty clean, there was some trash in hallway, same over couple of days. Staff is fairly responsive. Dont bother downloading or using the phone app to check in, it does not work and the key never shows up on time, if ever.Theres room for improvement in many areas.

We had 2 rooms for 5 nights in Chicago over the 2019 4th of July holiday. We wanted a centrally located hotel that would allow us to walk to area attractions and restaurants, but also provided a good starting point for public transportation. This hotel was perfect for that. It is within walking distance from the Willis Tower, Art Institute, and parks. It also sits next to a train station and several bus stops. Our rooms were the perfect size with plenty of room for everyone (4 in 1 room and 2 in the other). We ended up enjoying the pool 3 of the 5 nights which was always relatively empty. The fitness center is state-of-the-art and has everything you could need. The only thing that was not working was the arm holding the makeup mirror. It did not stay when adjusted but the lighted mirror in the bathroom worked just fine. All in all we had a fantastic stay and would highly recommend this property. I enjoyed that there were no conventions in house as the hotel seemed very empty the entire time.

Top quality hotel with excellent service. Staff makes you feel welcome and important. Staff very willing to answer questions and help. Everyone is very friendly and not at all stuffy. The bedding is luxurious, super comfortable. Loved the JW Marriott. Would return to the same hotel when I visit Chicago again.

Erik, the concierge was super! Fast, efficient with wonderful recommendations! I loved the sunset, architectural river cruise! Its a definite must. He also sent me to Roka Akor, a sensational sushi restaurant. The food was definitely made with love!! I had a great visit overall and felt very safe. A great business hotel!!

I stayed for one night on 8/23/2019 at the JW Marriott Chicago to attend a business meeting. The hotel staff was courteous and professional and checked me in and out smoothly. The room was super clean and furnished with taste. The bathroom was spotless and the internet connection was fast and efficient. The room was quiet with a comfortable bed. The hotel is located in the heart of the city downtown district. Overall, it was a very pleasant and memorable experience. I recommend the JW Marriott to anyone traveling to Chicago.

I always look to see if there is a JWMarriott to stay at when traveling. It is consistently nice! This Chicago location did not disappoint! My mom and I came to Chicago for a weekend to see Hamilton and stayed here and loved it! I definitely recommend this place! The avocado toast for breakfast was so delicious and our waiter was awesome!

Nice hotel and seems recently remodeled. It’s a bummer that it’s the middle of pandemic now and everything here and around the hotel is closed or heavily restricted.

I always stay at a Marriott hotel and was looking forward to staying at the JW in Chicago with my family. The staff is great, however the room didn’t have a working refrigerator and the place was under construction so there was constantly a lot of noise, and I definitely wouldn’t recommend it for children. There is a pool, which is nice, but I still would not recommend bringing kids to this place. If you need a place to sleep and that’s it, this would be suitable for that.

Lovely room, well appointed, although the walk from elevator bank can be long. Nice fitness center with well-equipped pool area. Unfortunately, pool hours are not long enough (as is typicala of Marriott properties). Concierge lounge was under construction when I visited; temporary space was not great. Convenient location to Financial District and Chicagos major highways.

Stayed for one night on business trip recently but have stayed here before. Very nice property in the heart of downtown Chicago. Great location. Rooms clean, spacious and quiet. Food was excellent, including the Florentine restaurant, where we had a group dinner. The staff at this hotel is wonderful. Highly recommend.

Beautiful hotel. friendly staff.