Great service. We never had any complaints. This drop is and pick up during covid works smoothly.

My dog Marlee’s teeth cleaning was a great experience within itself. The before & after pictures was like night & day. The sample bag was very well put together with a lot of helpful treats & oral care stuff.

I will always highly recommend Broadway animal hospital to everyone! Ive been going there for years, and through everything, all ups and downs as pets age, theyve been through it all with me and always are so kind, compassionate and extremely helpful! Just this week, my 19yr old got ill over the weekend, and they took her in immediately on emergency on Monday, and went into quick action, and possibly saved this old girls life, again 😃 Adam, Sarah, and all of the vet techs, crew and receptionists are so caring, explain everything to the minute detail, even demonstrating how to administer everything with full instructions on all, and they also take the time to check on them after the visits. They have and always save the day for me and my little ones, and I look forward to many more years of taking my little guys to them. So many thank yous from me and my family to the team, you all are the absolute best!

Every part of the experience was great! We can’t wait to come in to appointments whenever that option becomes available again. In the meantime, they’ve kept great communication with us during the appointment! Every few minutes, they would send out a friendly employee to ask questions, deliver results, and estimate costs.

I recently just adopted a cat and was looking for a vet within walking distance of my home. I called Broadway Animal Hospital and Mary Jo was immediately able to get me registered in the system and set up with an appointment in one call. Dr. Trice was able to clearly explain things to me about what they had done and what they may need to do. They kept me informed as I waited. They have a good COVID-19 policy in place as well and everyone was very helpful and kind. Thank you!

I’ve been bringing our dog, Adele, here for years and am very happy with the care she gets here. Dr. Perry and Darlene are amazing with her. She’s very friendly but also very hyper and they are always so patient and loving with her. I can also be an overbearing (pain in the a—) pet parent and they have always been very patient with me as well which I am grateful for.

The past year of vet visits with my dog at Broadway Animal Hospital has been really awful.It started with conversations from the receptionist, Mary Jo. I had to call and get my dogs prescription food reordered. It also happened to be the case that my dog also need her annual check up and shots. Mary Jo refused to talk to the doctor about renewing the prescription until I set up an appointment. I set up an appointment and it took another day before the doctor approved the prescription for the food.Once my dog made it into her appointment, the vet told me that my dog needed to have a teeth cleaning and potential teeth extractions. My dog is an older, smaller dog, so I wasnt surprised. I asked the vet what I could do to help with brushing her teeth because my dog adamantly tries to avoid getting her teeth brushed every time I have ever tried. The vet told me to try harder. She also tried to sell me on the teeth cleaning by saying they were having a sale on teeth cleanings (it would have saved me $70 when it was estimated to be a $1400 procedure anyways).Now I finally was able to schedule time to have my dogs teeth cleaned. I dropped her off yesterday morning. I got the call from Dr. Perry that the procedure went well, but then he proceeded to tell me that I had to do a better job in caring for her teeth in the future. It felt like he was lecturing me. I asked him if he had any tips, and he said we could discuss it in person once I came to pick my dog up.I never even ended up seeing Dr. Perry in person to discuss my dogs care and how the day went. I was greeted by a vet tech. The tech had a bag and a folder with some papers in it. It was rainy out that day and because of COVID procedures I had to stand outside. The vet tech pulled out one of the papers in the folder and said make sure you read this without elaborating on anything written on the paper. He then pulled out the pain medicine and said make sure you give this to her tomorrow. He then said Feed her wet food tonight at 7-8 PM.This was frustrating because the vet knows that my dog is on a prescription diet, and I do not have a wet food version of this. This was easily resolved because he told me to just wet the dry food... but I was confused why the vet didnt consider this when telling me about after care for my dog.He then handed me the bag and said he would go get my dog. I asked for dental care tips since the vet originally told me we could discuss that in person. The tech told me I didnt need to worry about that for 2 weeks. I said I am not going to come back in 2 weeks to talk about the after care treatment for my dog. I want that information now. He stumbled around and struggled to identify any kind of helpful info. When I got home, I found several items in the bag for dental care... but yet the tech didnt even tell me what they were or were for.The tech brought my dog out and she looked like a mess. When we got home, I had to come several knots out of the hair on her ears. She looked very dirty and miserable.The tech promised me that a tech would follow up with me between 9-10 AM to see how my dog was doing on the day after her procedure. He also told me I could follow up with any additional questions I might have that he couldnt answer that day. Its almost 11:30 AM and I still havent received a call.Its disappointing to leave your dog in the hands of somebody and feel like she was just another dog that the vet could make $1400 off of. There was no personal care or attention given to her, and Im really sad that I put her through all of this.

The employees act like this is just a job. I expect this type of care from mcdonalds, not my vet clinic. Makes me wonder how the new owner treats staff, the lack of care or regards from the staff shows their lack of commitment to the hospital, which screams poor staff treatment from the owner. Ive been a client since 2009 and the past 4 years have severly delinced. I wish dr kaz still owned this hospital.

Excellent people that are quick to respond and never overcharge. The Docs will always do a thorough breakdown of what they see and the different courses of treatment that are available. Theyve also been very safe and considerate during the pandemic.

They are wonderful! Easy to get ahold of, affordable, and so kind to both animals and their owners.

I called two months in advance to schedule for my pets travel clearence and it was cancelled (via email) 4 days before the appointment due to an “emergency” the receptionist claimed happened a week ago. Not only is it possible that my family is going to have to leave our pet behind for our PCS/move to Germany, but the receptionist tried blaming the mishap on me, making excuses like they didn’t have my phone number because I called “private” which I’ve never done in my life. You’d think the person who booked the appointment would have asked me for ALL of my contact information. The head receptionist also tried to send me to the USDA and used the words “It’s a lot of work for us.” I thought this was a veterinary hospital, and was under the impression it was their job to do this kind of work. This was completely unorganized and lazy. The receptionist showed no remorse, had a terrible attitude, and didn’t get me another appointment within the 10 day time frame we need clearance by. This is more than an inconvenience, our pet has been a part of our family for 8 years. It’s just sad, I wouldn’t recommend this establishment to anyone.

I love Broadway Animal Hospital! They are always timely, considerate, and patient in answering any and all questions. I would and have recommended them to friends!

I’ve been very happy with Broadway Animal Hospital since we got our new puppy back in February. It doesn’t take forever to get an appointment and they really seem to care.

At every stage of the process, from making the first appointment to paying the first bill, was seamless, informative, professional and reassuring. Great team of veterinary staff!

Vet looked very caring.

So gentle and caring that our dog, McCormick stops at their door whenever we walk by. He loves it there! They take such good care of him. Weve been through check-ups and emergencies and its always excellent, stress free care. The vets and the support staff are great!

Very nice doctors

When we first got our dog this place we chose because of convenience. It has proved to be a headache. This place does not call you back you leave multiple messages with sense of urgency and they still do not call you back then you go in and people have no idea what’s going on at the reception desk. Poor communication on this vets office is why I will no longer return with my dog my dogs health and safety depend on a quality veterinarian office that returns phone calls and values my business none of which this place has. I would not recommend this place they need to get their stuff together.

Don’t waste your time or money this is fake as h3ll.

I must say Dr.Perry is nice and takes time to explain the issue- that’s the only reason i go there. Other than that place is old and ran down. I find it pricy as well. In addition - Receptionist Patty got to go - rude and unprofessional! Few months back when i had emergency and try to get in she directed me to emergency room which was a joke too and told me “well we are busy too”, no compassion not even nice word from her. If you don’t like hot job - change it!

Caring for my best buddy ever ADONISS . Have been visiting there for 20 plus years. ADONISS is only going on 13 and quickly came down with kidney disease. Never knew the foods I was giving him was filled with too much protein. Its been a week and the staff at Broadway hospital have been professional and caring thus far. There are not cheap but, cant put a price on any animal living and loved. Watched Adoniss being born. Found his mommy in the alley and planned on finding the owner or a new owner. Anyway realized she was pregnant and not far along. And after the babies were nursed for 7 weeks. Found good homes for the mommy and litter. He might just be a cat to some. But to me always my babie boy. Had one black cat when took in the stray. She excepted the newborn, but wanted nothing to do with the momma cat. Merlot died a couple years after Adoniss was not. And few years later I bought a Chocolate Point Siamese. Merlot was put to sleep at Broadway Animal Hospital.A month after Mr. Adoniss passed away. . And the doctors and staff couldnt have been more sympathetic and compassionate for my loss. He missed very much and my 2nd cat still is crying daily looking for him. Picked up his ashes a week later. And felt some peace with his remains with me. Hinsdale Crematory gave him first class treatment. This is Adoniss Stephan at his cremation ceremony and his buddy who is still looking for him. Ill miss my buddy for a long time to come. Did all I could and wouldnt allow him to suffer. *_+

We are so happy to have found this gem in our neighborhood. The staff are super nice and very knowledgeable. It is obvious that they all take pride in and love their work. The care our two dogs receive is excellent. The prices are affordable and the location is walking distance with the pups. The only thing we hope for is maybe a facility makeover/renovation that would compliment the quality of care and staff. Great job to all the Staff at BAH! We appreciate the care our pups receive.

I will go ahead and say you guys have helped my animal so far; but wow, Patty the receptionist is the rudest person Ive met by far. Try not to be passive aggressive when someone tries to explain something and cut them off while explaining, receptioning isnt hard... coming from a receptionist.(UPDATE) Done with this place, overcharging double for medicine and getting confused over what amount to fill for medications. Get it together.

Broadway animal hospital has been so understanding and compassionate! They have been taking care of my pets for 20 years switched vets because I moved away what a mistake Broadway is hands down one of the best!

The vet and the staff are nice, attentive and very knowledgeable. We are so happy on how much attention they give such as doing follow up calls to check on my dog after getting his immunizations and how understanding they were because my dog felt very anxious. Definitely recommend this place and we’re so happy to find a vet near us that’s way better than the one that we used to go to.

In the 4 years ive been taking my cat here, Ive witnessed a significant decline. Theyve screwed up my cats medication dosage, theyve tried to charge me double the bill price 3 times, and its almost impossible to get ahold of the vet to get important test results. Theyve performed unnecessary treatments (shots, blood draw) multiple times then charged me, even after I specified why we were there in the first place. Additionally most of the front staff are dishonest and unfriendly. The final straw, however, was when the receptionist laughed and mocked my cat as he was howling in pain in the back room during treatment. If you need anything other than yearly vaccines do not go here.

The Best

Everyone was so friendly during my visit, despite being extremely busy. During these hard times it’s nice to know that they really care and want the best for my pet. Will be making Broadway my new primary vet hospital.

I have been taking my cat there for about 8 years. They have been very helpful and even saved me money from unnecessary procedures when my cat was sick. They truly care for the well being of the animals. Prices are reasonable also. Friendly and knowledgeable stuff.

First time for me here as my other animal hospital, who I dealt with for 30 years, could not take me until September, so I made the appointment at Broadway Hospital and I was pleased with everything, especially their caring for my new dog! I will return!

I have had pets my entire life, and this is easily the worst vet Ive ever gone to. We have gone to Broadway Animal Hospital for several years and have consistently had issues. First, they are ALWAYS late. Always. In the 6 years we went there, they were literally never on time for an appointment, always at least 15-30 minutes late. Second, they cant keep accurate records on your pet. They gave one of our dogs an unnecessary shot (that they also charged us for) even after we told them not to and gave them the shot records showing that he was up-to-date on everything. Finally, they have never been able to treat our dogs allergies. We finally went to another vet who actually offered solutions that worked rather than just trying to sell us fancy expensive dog food that (surprise!) you can only get from them. And the last straw was when we showed up for our appointment during the COVID crisis, and they (as usual) were running late and made us stand on the sidewalk for 15 minutes because they didnt have a room available. Well, theyre not letting people in period. So its a little bewildering to me that they couldnt have taken my dogs and put them in a kennel for a few minutes until the vet was ready rather than making us wait outside on a busy sidewalk during a pandemic. When I told them that it was unprofessional not to be running on time in this kind of situation, the receptionist just said, Ok, thanks, and shut the door in my face, and the tech who came to get the dogs said we were welcome to go someplace else. And thats exactly what were going to do. Rude staff; poor care; over-priced; dirty building (even after the remodel); constant vet turnover (we see a different vet just about every time we go in)--there is literally nothing to recommend about this place. We will never be going back, and I highly suggest you dont either!

Stay away! Dr Kas no longer owns the clinic and the new staff do not care about the animals. Go to elsewhere!

There was almost no waiting time. (Waiting room is a bit small, but clean). Staff is always enthusiastic and caring about every pet they see, which is surprising since they must see so many! Dr. Rolfs examination (this was a yearly checkup) was extremely thorough, explaining every step and never looking hurried; very friendly and patient. Pricing is reasonable, and every single item on the bill was carefully explained to us before charging us, without having to ask. Wish regular hospitals were run this way!

Was very helpful and caring. My cat was diagnosed with kidney disease. And three weeks later us doing much better due to there expertise. Pricing seems reasonable.

I wasnt sure Id be able to take Peaches home that day and was thinking it might be her last. I was grateful and relieved when they sent us home with two Rxs. Shes doing much better. Everyone was very nice. I have no qualms recommending this animal hospital.

Ive been coming here for almost 10 years. These doctors and staff are great and very mindful of keeping our cat healthy and being proactive to eliminate future problems.

Caring staff and thorough visits/treatments. You can just see the love these vets have for their furry patients and what they do. Cant recommend enough.

My cats will be 14 soon, & Ive been going to Bway animal hospital the entire time. They are always wonderful, and very caring. I trust the implicitly with my Boys.

The level of care, support, and compassion provided at the Broadway Animal Hospital is astounding. After and accident that caused dire injuries to my cat I rushed him to Broadway Animal Hospital because thats where hed received previous shots and check ups. The staff there were so kind and supportive. Unfortunately my cat was beyond saving, but I was so appreciative of how Broadway Animal Hospital did everything in their power to save cat. When they were unable to help any further my cat was transferred to an emergency hospital where I was informed he would not make it. I did not go back and explain this to the staff at Broadway Animal Hospital but because of their dedication and love for animals they took it upon themselves to follow up with the emergency clinic and then reached out to me to show their support and offer condolences. I was speechless at the amazing level of care they showed for both pets and owners.Recently I was having a conversation with someone and they told me about how their pet became ill (their cat did survive :-) ) and described how the animal clinic they took their cat to provided amazing service. Immediately I asked, Did you go to Broadway Animal Hospital? and they, surprised said yes and asked me how I knew, and I said that when they described the level of care and support they received I just new it had to be the Broadway Animal Hospital. Ive yet to go anywhere else that measures up.I wish I could give them 100 stars.

We’ve been bringing our previous and current Golden Retriever to Dr. Kaz and Broadway for almost 15 years and wouldn’t trust anyone else. Our current Golden Retriever Bogey is our child and they understand completely. We believe in their mission and highly recommend them to anyone!!

I’ve visited 6 animal hospitals as I have moved several times around Chicago. This is hands down the best experience I’ve ever had with a vet in terms of care, pricing and friendliness.Now that my dog is 8 years old, I feel happy to say that we’ve found a team of vets that we trust.

I had a great Experience bringing my Main Coon in for a check up. The staff was very caring and attentive. I will definitely be back!!

Great place to take your pets! Very caring and loving of your pets. The vet is very respectable and doesnt want to take over if you have been seeing a previous vet. He suggested getting the old records from the previous vet so he could communicate back and forth to come up with a decision. Highly recommend.

Love every vet Ive seen so far. At the most the waits a little long but sometimes but thats expected of smaller practices. Highly recommend

Dont bother taking your pet to this vet . Pet comfort is second , profit #1.... if your pet is updated on vaccinations , this greedy vet /clinic requires a full check up with them for a nail trim . Dont expect a call back from the vet . This once was a great clinic .

We recently adopted a puppy from the Anti-Cruelty society and he needed a vaccination booster. I could’ve taken Max to a walk-in clinic, got the vaccination and been done with it, but when I spoke to Jessica on the phone at Broadway, she was so nice and we got a new patient appointment for the next day. I had to bring my toddler with me, which was the trickiest part of the whole ordeal. Making the appointment was easy, and the cost seemed reasonable.The appointment went well. The facilities are small, but clean and nicely decorated. Somehow, there was no smell and I had zero allergic reaction, (I usually feel some kind of allergic reaction at the vet). The staff were very friendly and accommodating, and busy at the same time! Everyone welcomed our little trio happily. The vet tech, Alma, was so sweet and thorough. She handled Max very well and did a great job explaining everything while my toddler was trapped in the small room with us. Dr. Fox came in and gave Max a thorough examination, and answered all my questions. I did not feel rushed or too guilty about bringing my toddler. They made me feel very comfortable. Due to my puppy’s age, we had to get a few more vaccinations, which were all explained to me. We talked about behaviors and house training.The cost was more than I thought it was going to be, due to the vaccinations, but when it comes to raising a dog in Chicago, “better safe than sorry.” We also got heart worm, flea and tick protection and a free puppy packet.I will bring my 14 year old black lab mix in and I expect the cost will be high for that too as he has bad hips and needs updates on his shots.There is plenty of street parking (not free) and we live nearby so that is nice. Thank you!

I have been taking my 12 year old pug to Dr. Adam Perry for a year now. He is really fantastic! Being a Registered Nurse, I tend to worry about my aging dog and Dr. Perry always makes me feel better. He is not just a Veterinarian, but also a kind hearted soul. In addition, the office staff are very polite, professional and extremely friendly. I highly recommend Dr. Perry and his staff!

Great service and fairly price.Weve taken our dog and cat here for a few years and always gotten great service.I recommend!

Dr. Adam Perry was amazing with my cat. I have a high anxiety cat that usually doesnt have great vet experiences. Dr. Perrys calming and peaceful energy helped cultivate a more relaxing vibe. He really took the time to thoroughly explain all of our options in treating our cats ailment. Since then, my boy is much better. The staff are also very friendly and helpful.

It was a last minute appointment which they were able to accommodate. so grateful for their help!!! I will keep them as my vet place for now on.

They failed to create my first appointment, so I had to schedule another appointment and come in a second time for a basic check-up. The vet did not seem to know anything about dogs. One of their staff that was supposed to hold the dog was allergic to dogs. Why are you at a vet then? Definitely would not recommend.

I must admit I was a bit apprehensive the first time I went to Broadway Animal Hospital. The exterior is a nondescript building next to a antique store.What they lack in exterior aesthetics, they make up for in caring and professionalism. They were recommended to me by a doggy day care (whom I also trust), and I also found the staff here terrific. Great, friendly attitudes. Both vets stay up to date on current treatments and approaches. We were talking about another dog I knew that had Cushings disease, and they were up to date on an emerging treatment that was derived from a chemical similar to DDT.They realize theyre in business to take care of pets that are part of peoples families. Id give anything for my dog, but not everyone can do that. Their prices are already very reasonable, but they are also sensitive to the ability for their clients to pay.Ive moved from the area since, but definitely encourage people in the area to check them out.

Great people with neighborhood feel. Always call to check up after appointments and have worked my dog in on very short notice on multiple occasions.

I have never in my life written a negative review. Not once. I want to be clear on that. It takes a lot for me to get angry and write something negative.On a Tuesday, I had blood work done on my 15 year old cat and was told I would hear back the next business day or maybe a few more at the latest. I didnt receive an e-mail l until Monday and was told nothing other than the blood work was off due to an issue at the lab and needed to be redrawn. Fine. I took him in on a Wednesday for a redraw and was told I would receive a call the next business day. I heard nothing until I called the following Wednesday, when I was told they had the wrong number and the vet would call me as soon as possible. To be clear, this was a completely wrong number, even wrong area code, inexplicably nowhere close to my actual number. Of course, this also doesnt explain why they didnt e-mail me as they had before, especially as they shouldve realized they had the wrong number. I waited a couple days and called again, only to be told that the vet who had seen my cat would not return to the office until Saturday. The receptionist placed me on hold to find another vet to tell me the lab results. After an extended wait, hearing some faint voices in the background, I kept repeating Hello? until someone picked up. For some strange reason, I had to explain again why I was calling even as it became clear that the vet had already reviewed the results. The vet then gave me a hurried interpretation that I struggled to understand, and finally told me that my cat had hyperthyroidism and kidney failure - the two leading causes of declining health in senior cats. And youve got both, he said, chuckling at the end. I called him out on the chuckle: Excuse me, but I dont find that funny. He denied chuckling when it was perfectly clear that he had done so. I dont find it funny, he tried to say, Im sorry that you think that I did. He did chuckle - there was no ambiguity. I have zero doubt. When I repeated my problem with him chuckling in the context of a conversation about my cat having kidney failure and hyperthyroidism, he just spoke over me as if he just hoped to move on. I hung up the phone and called another vet immediately. I suggest you do the same.Look, to be fully clear, I dont think the man thought it was laugh out loud funny. Hes surely not a monster. More likely, hes an insensitive and thoughtless communicator who resultantly has terrible bedside manner. In short, he treated my cats health like a cold clinical case as opposed to something abidingly personal. Regardless of intent, chuckling in this context is utterly unforgivable. I dont know the vet I spoke to and dont see a name on the website that rings a bell, but I want nothing to do with a clinic with a veterinarian who takes my pets declining health so flippantly. My overall experience between the repeated delays, poor communication, the truly odd experience I also had with a receptionist over the phone in requesting my records be forwarded to a new vet, and more emphatically this vet with atrocious bedside manner... again, I strongly suggest you pass and find another clinic. This was a terrible experience.Seriously, go elsewhere. Look at some of the other negative reviews, as its mostly consistent with my issues. I certainly wish I had more closely scrutinized the reviews. Im quite sure people have pleasant experiences here too, and the initial vet I saw was truly nice and seemed to express genuine concern and care for my pet, but the issues myself and others are presenting ... just go elsewhere. However slight it may or may not be, its not worth the risk, especially given all the other vets available in the area.In the manner I described above, I found out how my cat was most likely to die. As Im sure is true for many of us, I cannot express how much my cat means to me. In the end, I want no one else to experience such news in the way I did. Nothing they can say or do can change that.

Been coming here for 7 years. I always feel like they really care for my baby! They are always up front with what they are doing. Recently had to have a major surgery on my pet, and honestly it felt as if I was having a procedure. It was no different than going to a human hospital. Very professional. Yeah price was a bit high, but i am willing to pay for good quality care and thats what I feel like i get here! Never going anywhere else.

This place is great! Ive never seen a place that cares so much for not only your pet but for you as the owner as well. From the minute I walk in the door, I feel like part of the family! My dog loves it here and is always begging them for treats. Hes part of their Pampered Puppies Club, so he comes in regularly for treats, hugs and loving from the staff. No matter how busy they are they always make time to love on my pet. They sincerely care about what they do.

I will not get back to this place. I didnt feel like they care enough about anything. Dr. Sarah was amazing but the staff there is pretty bad. From the lack of personal hygiene to professionalism.

Fine service, but I’m always waiting way past my scheduled appointment. What’s the point of making appointments and getting multiple confirmations if the vets can’t make their end of the deal? Months later after initial posting and this still happens.

I recommend this vet! All the staff are kind and accommodating. They did a great job putting me to ease during a stressful situation. Dr. Fox, in particular, was a delight to work with. She really took the time to walk me through everything and answer my questions. In general, I’ve found the whole staff to care about my pet and her needs. They’ve also been willing to work with me and discuss the various options for care. This was especially helpful when I was making tough choices about what I could and could not afford- they let me know my options, the pros and cons of each route, and supported me in all the choices I made.

Yesterday was I and Jacksons first visit we found the clinic and its staff A 1 we received a follow up call today to check how Jackson was doing post shots and visit He is well chewing his fav toy and all is well We highly recommend this very impressive pet care center 5 star service 5 star staff

They did a wonderful job seeing my cat quickly. Didnt have to spend very long waiting before we were called back. Everyone was very professional and made sure to treat both myself and my cat well.

Wonderful service - Dr. Perry takes really great care of our cats!

3 happy pets. My oldest is 17 years and she HATES going to the vet (see her reaction in attached pic ;-). My dog just turned 13 and hes not a fan...in fact he has a 6th sense when were taking him and hides. Ive lived around the country and had many vets and I have to say, BAH has exceeded expectations. Weve been using Dr. Shae Rolf who not only adores animals, but he really takes the time to listen to understand in his consultations. Knowing our pets hated going to vet, he came to use. What a simple yet novel idea. Low stress for the pets and for me. Very thorough and knowledgeable, explaining things in terms that you can understand...and Ive learned a lot. Everyone who loves their pets understands what a important choice it is to find the right vet you can trust. I have to say it again that BAH and Dr. Rolf have exceeded my expectations. Highly recommend.

This place is irresponsible and only cares about money.The manager (named Matthew I think) is completely without understanding or common sense. In fact, he kept informing me that Dr. Perry was the doctor who saw my dog and his opinion on her case. Ummmmm, Ive only seen female vets there the past year (Dr. Perry is a man). Dr. Perry did not examine my dog AT ALL, though he kept claiming so. Furthermore, I have never even met Dr Perry nor has he EVER examined my dog in her entire life! This blows my mind that they could lie about this repeatedly and try to tell me Dr. Perry knows whats best when he has never even set eyes upon my dog.Additionally, he went on to tell me Dr. Perry wanted to try special shampoo. Again, if either of them actually cared or even read her records to begin with, they would see she had already received it. Not only has she received it, but she got it at her last visit from Broadway Animal Hospital themselves.They seriously only remember to call you back when they want money. I had to call them everyday for a week a few months ago just so they could answer a simple dosing question. And when they actually do talk to you, they are incompetent, and cant even get simple facts straight! I will never go back nor talk to them on the phone again.Dont bring your loved ones here! Especially concerning people like this Matthew manager and vets like Perry that lie to make a buck.

Have been great to my boxers for 2 years. Docs are very honest and carrying people. Always willing to be helpful.

Great experiences both times weve been in. Dr. Kas is very friendly and approachable. You might want to double check your bill though. I was charged in advance for a test that my dog didnt end up needing for a year. When he finally did have it done, I was billed for it a second time. While I believe it was an honest clerical mistake each time, I suggest carefully reviewing the itemized bill before paying.

I would give 10 stars if possible. Both Dr. Perry & Kasmersky have provided care to my dog and both take their time with you and your baby. Their vet assistances and Katherine at the front desk are very friendly and helpful.. Twice my baby was sick and hurt and they followed up multiple times after my visit to see how he was. I never felt rushed in my appointment with either doctor or on a phone call with staff. They really care for your pet. I haven’t seen such empathy and care in any other vet I’ve gone to in past years. The doctors also explain things very well and answer all questions. This is our permanent place. The visit fee is $75. 1 photo X-ray costs about $85. I don’t find the prices too high. The care and service is worth it if the price may alarm some. I highly recommend Broadway Animal Hospital.

Overpriced and bad veterinarians. I used to take my cat here because I lived close by but the outrageous prices for sub par care had me switch vets. Best choice I ever made for my cats.

Love this place and recommend it to everyone. They understand how difficult these visits are for our pets, and the staff is really able to put everyone, pets and pet parents, at ease.

I recently had a terrible experience with this Animal Hospital. I took my cat in because she had not been eating or drinking. At first the staff handled the situation professionally, giving her fluids, and taking a blood sample for testing. The doctor told me that there was the possibility of a very serious kidney condition or possibly even cancer. The tests were to take place over night and they told me that they would call me with the results in the morning.The next morning came around, so I gave them a call around 9am. I was told the doctor was in surgery and would be making calls with results as soon as they were done. Again at 11am, I called again. Once again, I was told the same thing so I asked for an estimated timeline. The receptionist said most likely before 12:30-1pm. This already seemed ridiculous given the potential serious nature of my cats illness. 2pm rolled around and I had been anxiously waiting all day for the results, so I called again. The receptionist told me the doctor was still in surgery. I again asked for a timeline, this time not so politely, and was told that I would for sure hear from them before 7pm! I demanded to hear the results, so after a brief hold the receptionist returned. She said that she spoke with the doctor, and the doctor said that I needed to take my cat to the emergency clinic right away!!I got my cat in to the emergency clinic around 3pm. After they ran some tests, we determined that her results were too critical for any quality of life. My cat was put to sleep at 6pm that day.I dont know if it would have given her a chance to live whether we had got her to the emergency clinic first thing in the morning or not, but I would like to know that she had every chance possible... and thanks to Broadway Animal Hospital, she did not. I will NEVER recommend this place to anybody.

Clean, professional staff, and we didnt have to wait long. Our dog likes the staff and theyre very patient and accommodating.

Dr Perry is always great with my two Doxies.

I took my cat here for a routine checkup, which they told me would be between seventy and eighty dollars over the phone. The nurse checking her vitals stopped trying to take her temperature when she negatively reacted (to a thermometer in her butt, wouldnt you??) He just completely stopped trying. And he didnt put in any effort to check her weight either. Anyways, the doctor comes in and does the checkup, and comes back with a recommendation for procedures she needed, for nearly $1,500! I took her to a clinic instead, and they said she didnt need half of the procedures they recommended. I would not ever recommend this place, your pets well being is definitely not their priority.

Very pleased with results of care for my cats , great staff ,compassionate doctors, caring for the owners of the pets as well, great follow up, with calls .

The hospital was understaffed the day we came in. Everyone was super friendly and Doctor Perry patch my cat right up!Update: cat was cured after one visit. Came back for follow up and the other doctor I worked with was a hoot.

Best medical care given to my kitten... Good to have in the neighborhood

My Cat Died!NO GOOD! PLEASE NOTE THE REVIEWS ARE ONLY GOOD FOR THE TIME BEFORE THE BUSINESS WAS SOLD RECENTLY. CURRENT REVIEWS ARE HORRIBLE. LOOK AT THE RECENT REVIEWS NOT THE OLD ONES. If it were recent reviews they would have less than 2 STARS!!! Went there for 15 years. Then Dr. Kaz the owner sold it and pretended to still be there in order to move clients to the new CORPORATE owner, thats a typical business move and a agreement for the sale, that the Dr. would come in once in awhile to keep clients. He was a consultant for awhile. Ok. That happens. I noticed with the NEW OWNERS that some of the veternarians there were not veternarians but assistants who presented themselves as vets. When I asked if they were vets, they said no. They were more expensive, more remote, more corporate and indifferent. Then OUR CAT WAS DYING and the new owners said they were too busy to see the cat. We could come in at 4:30. Never liked this place in the first place that much. Dr. Kaz was fine. Karen who worked for him was fantastic. We named a cat after her. But these NEW PEOPLE are NO GOOD. When I called to complain the MANAGER laughed at me for getting angry and gave me one of those beaucratic responses you get from the phone company or calling some government agency. She wanted to know more about whether i was threatening her (hoping that I was to justify her indifference to the CAT). than the condition of the Cat. ANIMAL LOVERS THEY ARE NOT!!!! DONT Go to a place that revels in its indifference to the customer.Post script. After writing this Of course our CAT IS DEAD about 2 hours before our appointment.

I have been coming here for many years and I have no complain Dr Shea Roff he is very professional

They are good at what they do, but it is RIDICULOUSLY expensive. Wellness exam with bloodwork was 400...I was at a loss, Banfield was much cheaper than this....and I hated going to Banfield. Might have to go back at these rates.

I totally trust my pets to their care, when I lived in the city 20 years ago dr kaz was soooo good with my big old dogs, now I have returned to the city and am happy to see that although he has semi retired his establishment is thriving and as caring personal and professional as ever

Everyone is so kind there and they clearly care about the animals that come in

Overall: this vet is just OK. There are other options that are a little further away that I rather give my money to, though. The receptionists are nice and very attentive, but the worst part is the veterinarian and the building. One vet in particular is not very adept at explaining what could be wrong with your pet, and they arent comforting or reassuring. And inside the exam rooms it isnt very clean. Also, what many reviews mention about random fees showing up on your bill is TRUE! I asked for estimates for everything before we paid and when we paid we had to pay 8 extra dollars (not much, I know) for a liquid disposal fee when I saw the vet in front of my face simply pour the liquid down the sink while we were speaking to them. I know its not much money, but unnecessary fees like this do keep people from showing up.

Paid $400 for a glorified I dunno and a bunch of pills that can be obtained for a fraction of cost. DO NOT GET YOUR MEDS HERE. Ask for what to buy and get it yourself.

The only reason Im not giving 5 stars is because the exam rooms need a refresh BADLY. Paint job and spot repairs, at the least. Everyone is nice here. Sometimes you have to remind the front desk to get back to you, but judging by how busy they are and my past experience with that kind of work, I understand...and its actually pretty rare that I have to call back and remind. I have had three cats go to this facility spanning about a decade, with some time in the middle when I was not living nearby and used a different vet. They saw my late cat Soren and he loved everyone there. He had a dental surgery and mass removal, kidney disease diagnosed and treated, and a rare lung condition that we unfortunately didnt fully manage in the short time before he passed suddenly of an unrelated heart condition. Everyone was lovely to me wanting to express how much they liked him after he was gone. I brought my new cat Colby in to see them and hes enthusiastically pro-Broadway. My older cat Mikko is scared of everyone and hes much better there than at the other vet office we went to. Everyone gets side-eye (he thinks humans want to eat him) but thats a lot better than cowering and shaking. Ive mostly seen Dr. Perry and Dr. Rolff a little bit...both are excellent caring vets who take time to talk about why they are running tests and what the results mean. They will call you at 9PM that night to get you results instead of waiting for the next day.Yes, its expensive. Vet care is expensive. So is human health care, and for vet care theres rarely insurance and what insurance exists is basically useless. They are cheaper than some other facilities, though, and will give you a quote or work with you on paring things down if you ask.

Every time I call to make an appointment the person who answers the phone seems upset, annoyed, or just short with me. I have spoken with a different person ever time I call and they all seem like Im not worth there time. And anyone you work with at the front desk never seems to be particularly friendly. The prices at this vets office is extremely high, but that is not uncommon for Chicago. Its $75+ per exam and you have to have an exam with every vaccination. The vet has always seemed thorough though. I just wish I didnt get off the phone and feel upset because of there poor phone etiquette.

My experience at this vet has been good overall--the technicians I have seen seem to take good care of my cat and listen to my requests to pick and choose which vaccines I wish to provide to my indoor cat at which time. However, and this may be a trait of most vets, I do feel that pricing could be much more transparent. I feel like every time I go to the vet, I have no idea what my bill will be when I leave. Costs do seem high, and I was shocked to find that a routine teeth cleaning for my cat (including initial blood work, anesthesia, and possible tooth extraction) would cost from $700 to $1,300. Also, I feel like I always have to ask what the prices are for shots/meds/services as they are performing them. It would be great if they could be more upfront about fees so that the consumer doesnt feel deceived every time they leave. :)

Dr. Kas has been my vet since the 1980s. I moved away for 11 years, and when I returned, I started using a vet much closer to my new home, but the treatment didnt compare. So, Im back. There is no team more loving and caring than the folks at Broadway Animal Hospital.

Dr. Perry and his team have always been wonderful with all of our pets! They will be our vet as long as we live in Chicago.

I moved over to the Ukrainian Village area which is pretty far from Dr. Kas! However, I would still go to him no mater where I lived. Its not just him. Its the whole staff. VERY passionate about my pets and their well being. The place is not glamorous at all. But neither is a sick dog with diarrhea. And they have no trouble still hugging a puppy that stinks of vomit. Thank you ladies and guys for making sometimes a hard situation more comfortable by your love for our animals.

Very caring and knowledgeable staff I feel very safe and confident in their care of my pet

The vet i saw was awesome, personable and professional and great with my dog.

This is one of the most thorough vets i have ever been to. She spent 1.5 hours with me going over every detail.

Great experience for anyone who has a dog that needs special treatment.

It’s July 2018 as I write this. Dr Perry is the only vet our dog calms down around, and Dr Rolf walked us through some illnesses with our cats that was the only advice we had gotten at that point that calmed us down.Roseanne and Michael (and all the admin staff I can’t name from memory) give great advice and just by talking give you a sense of how good the hands you’re in are.Prices are fair and cheaper by virtue of how little extraneous work is required.No, you aren’t in a Lincoln Park Vet waiting room that was designed by the Property Brothers.Yes, you are likely going to wait a long time, but you will likely get squeezed in today.We do have other vets like Banfield that we use for schedule-able stuff like teeth cleaning and dog vaccines.For everything else—rashes, sudden behavior changes, scary bathroom stuff, we go here. And always will.

Dr. Kaz is amazing with pets - I have been going for 6 years and he is the best with my picky cat. Really recommend if you are going for an old timey vet office that remembers your name and cats little tweaks then this is the place.

I have taken all my animals here love the staff and Dr Katz

I love the place. I had 2 bad experiences at the Elmhurst vet so I looked for something closer to home. my 2 cats were treated well and are doing great

Best care ever recently brought in tasha and dr perry is so amazing with animals the vet assistants are amazing tasha felt comfertable with dr perry she loved him .

Awesome Vet. Dr Kas is the best! I would highly recommend to anyone in the Edgewater/Rogers Park area.

Great doctors and customer service! Plus newly renovated front desk