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American Consumer Credit Counseling, Inc.
875 N Michigan Ave Suite 3100, Chicago, IL 60611, United States
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Ki
Review №1

Everyone I dealt with since day was has been amazing. This program actually cares about the people they serve. The help and educate.

M
Review №2

Im currently in the beginning stages but so far so good. Spoke with Rob, who was really informative & very professional.

Jo
Review №3

Gabriel was a huge help! Very professional, seemed like he was out here to help me. A very stand up guy. Had responses to everything I asked. I would recommend him over anyone else I’ve spoken to about financial advice. Took the time to tell me that it was going to OK when it came to paying things off and made me a great budget that will help me in the future. Thank you so much!

Na
Review №4

Called to get information about their program and started the program the same day! The online Technician was extremely professional and knowledgeable. Would highly recommend this company to handle your needs to pay down debt.

Kr
Review №5

Jedaiah was very professional, patient, understanding and even empathizing of our individual case. I was apprehensive of contacting ACCC for assistance at first. We had not had positive experiences requesting support from our bank or creditors for several years and our situation only worsened because I thought we were stuck. Im so glad a friend had recommended we try ACCC and spend the time really going over all the options, good and bad. Once we confirmed the best path we could go with was working through ACCC it wasnt a question to sign up for their debt management program. They even called us back when our call accidentally got dropped. I will recommend ACCC from here on! Jedaiah and his co-worker Cleddy both get 5 stars for their care and clarity walking us through the program details. THANKS!

Ma
Review №6

Great customer service and education relating to my individual needs for a better financial path.

El
Review №7

I was recommended ACCC by a family member to consolidate my debt. I am so very happy I can consolidate my debt and it will only take me 4 years with ACCC instead of 25 years by myself. Edwin was an absolute amazing representative and was able to help me with answering any questions I had. I highly recommend!!!!

De
Review №8

American Consumer Credit Counseling was just great - we needed something other than a loan or bankruptcy - we were actually looking to talk to someone about options we had in the face of some tough financial decision and these guys came through! After the 1st conversation we had - our counselor was able to provide me with connections to other 3rd party sites and organizations, one which was spot on and able to offer us the help we needed almost immediately. I would highly recommend them - based on our experience - our counselor was patient, helped me understand what services ACCC actually provided, and offered to continue with any help we might have in the future.

Ni
Review №9

Very knowledgeable person that I worked with and she thoroughly explained everything!

Re
Review №10

Perkins was such a professional over the phone. He is extremely knowledgeable and broke down the process in a meaningful and understanding way. American Consumer Credit Counseling is a great way to budget and consolidate. It’s such a relief to know there are options. If you are suffering and trying to manage things on your own but are overwhelmed, I highly recommend the Debt Mgmt Program. Superb customer service and website. Take the step and be able to draw breath.

Ch
Review №11

This is a great company! They really care about helping you with your debt issues. They offer so many helpful tips and ideas to improve on the way you spend your money. I am really glad I found American Consumer Credit Counseling. They are the best!

Ci
Review №12

Tom was very helpful with answering my questions and took his time to respond to them. He was very informative and transparent about debt management. I look forward to conquering my debt with ACCC.

Br
Review №13

I called just to see if the DMP program would work for my wife and I. Tom took the time to go through all my finances and helped design a budget and a way to be debt free in 3 years. I would recommend American Consumer Credit Counselling to anyone who is feeling overwhelmed with credit card debt. Sincerely, Brian F

Co
Review №14

Melissa L. was AMAZING! She helped me with everything I needed and answered every single question I had about setting up my debt management plan (and trust me I had a lot of questions!)She was so kind and patient and made the whole process so comfortable and easy. We talked budgeting and went over all of my options and the pros and cons of each one. I learned so much, and the call really felt like chatting with a big sister who was there to help me and find the best option for my specific situation. Thank you Melissa! I feel like I can finally breathe now that I am managing my debt through ACCC.

Da
Review №15

Spoke with Star today and she was great, assured I understood everything, explained things well, very pleasant and professional and I was able to achieve my desired outcome.

Be
Review №16

Gabriel was hands down the best to work with. He was so patient with me and answered all my questions (even if I asked the same question 7 times haha). The amount of relief I now have after our conversation is incredible. Highly recommend contacting this company if you have any questions about how to help get yourself out of debt!

Je
Review №17

This company has helped me hugely in getting my debt under control and manageable. They are always friendly and professional when I call and whenever I need help it has always been quick and efficient.

Gu
Review №18

My phone call to protection agency was extremely thorough with good quest about our concerns and complete counseling in financial planning concerning budget and credit protection. Very informative and gracious. Thank you.

Br
Review №19

I have been experiencing some financial difficulties and wasnt sure if they could help. My financial counselor was very helpful and answered all my questions and I feel better about my financial future.

Lo
Review №20

Joshua was so professional, friendly, and explained everything. He even went the extra mile to ensure there were no loose ends! I recommend ACCC to anyone who wants to pay their debt and move forward in life!

Na
Review №21

Great customer service. Everything explained well. Answered all of my questions. Will see if it all works out to benefit me .

Mi
Review №22

I worked with ACCC and my representative Christian Tanner for many years. The program helped us immensely. Christian has always been quick to respond and helpful. Highly recommend.

Ca
Review №23

Everything was easy to understand and Richard explained things well. Very professional. Would recommend using this company.

Gi
Review №24

Molly was very polite and personable. I’m very happy with the experience I had and options that were available :)

li
Review №25

Tom has great acknowledge on working with people was kind and patient and help to assist in any way possible, he took ti.e in assisting me through the process Gteat Agent

Ch
Review №26

Matthew was extremely helpful, patient and very professional. I left the conversation feeling very comfortable I made the right decision. Thank You!!

Ni
Review №27

My representative was very helpful! He explained everything in its entirely, went over every detail of the program with my husband and I and after I had heard everything he was the reason we decided to go with the program.

Sh
Review №28

Very understanding and courteous. Total lift off my shoulders! Thank you so much

vi
Review №29

The gentleman I spoke with was very knowledgeable and thorough, explained each step and took time to listen. EXCELLENT!

Ha
Review №30

My wife and I were drowning in debt. Not able to ever get above water to get a breath. It felt impossible to think wed ever get out of debt on our own. Wed tried it for many years. Then I found American Consumer Credit Counseling.I actually clicked on their link thinking it was another company I was looking for and filled out the info. I didnt realize until after I got a call from them that Id clicked the wrong website. Im glad I did. Randy at ACCC helped me realize what needed to be done to get ourselves above water again.This was by far the most enjoyable experience I have had when it came to discussing my debt as odd as that sounds. I cant wait to get out from under the mountain of debt and see the sunshine again. Its been a long long time since thats been possible but now I can finally see a light at the end of this dark tunnel called debt.Thank you to Randy and ACCC for all you do for people. You are truly amazing people and angels in your own sense.

Ry
Review №31

Willing to give me a chance to pay off my debt when no one else would. Went through a rough patch financially, and couldnt get a bailout from anyone except accc. Feels good to pay it all off and be debt free!

Re
Review №32

I’m constantly amazed by the high quality of customer service at ACCC! Every time I’ve contacted them, I had my questions answered and my needs met in a most respectful and courteous manner. Two employees who were exceptional (although every employee I’ve talked with was great!) were Michael Sheehan and Asia Graves. I’m so grateful that I found this company…it has changed my life!

A
Review №33

My representative was amazing, she has great customer service, she was kind and friendly and took her time to help me understand the process..

Do
Review №34

The ACCC rep (Molly) was very supportive and knowledgeable. She went over my situation in detail and presented several options for consideration. She took detailed information on my accounts and said my decision to have ACCC handle my debt situation was doable. I was very pleased with the results and thankful that an approach was worked out. Molly was courteous and professional.

To
Review №35

Rob Mayo was excellent. He was very professional.and friendly and very helpful.

Cy
Review №36

To be honest, I called these folks at ACCC out of desperation. My credit is a mess and I have been burned by so many ‘credit repair’ scams that I have just given up. The kind man Tim took all the time I needed to help me understand and finally get an understanding of how to get out from under my debt.If you’re looking for the truth; give these folks a call. You might be as surprised as I am.

Ma
Review №37

Randy is very helpful! made me less stressful, good advises as well . Very recommended!

Ca
Review №38

Randy was super helpful and very kind and supportive. He gave me a lot of helpful information.

Ch
Review №39

Very helpful and professional. Took a lot of time with me to go over budgets. Definitely would recommend. Lots of good solid information.

Ja
Review №40

Great service! Took their time with me and assured me there was hope for my debt. Helped me get out of a very stressful situation and prepared me for my future budget. The associate I worked with was very friendly and easy to talk with.

De
Review №41

Mike was very excellent and patient with me. I was using my friends computer. I haven’t used a computer in a long time. I really liked him but he has to talk slowly as I don’t understand these things 💕💕Debb

Jo
Review №42

They helped answer any questions I had and explained in detail!!!! Would highly recommend

Me
Review №43

Very helpful and I feel confident that have gotten me on the right track to get my credit card debt payed off!

Jo
Review №44

Mike was a great help and he reassured me in my plan for debt recovery. Im grateful for all the help that was given

Ti
Review №45

Michelle took a lot of time to explain the process to us. We were able to make sense of our situation and with her guidance make some inroads on our issues

Ch
Review №46

I just had the pleasure of speaking with Edwin. He was kind & professional. Gave me reassurance that ACCC would be there to help me in this financial crisis we’ve found ourselves in. I have hope that in time things will work out for the best. Thank You!

Ta
Review №47

I was on the phone with Molly, getting a plan set up for my wife and I. Molly was very helpful and very patient.10/10 highly recommended.

Gi
Review №48

Appreciate that gave advice as opposed to just attempting to take money!! Thank you Mike!!

Ta
Review №49

I had tried to get a reconsolidation loan for my unsecured debt my husband and I had acquired during Covid. The bank turned me down and I was told to try One Main Financial. They couldnt help me either. So I called CCCS and spoke with a gentleman named Randy. He helped me thru the whole process. He was very understanding and reassured me more and more people are using their services. I am so glad I called and was able to work everything out and get on a management plan. I am going to be debt free in 3 yrs. Thank you Randy for all of your help!

Vi
Review №50

Rob was very helpful in explaining the program and how it differs from a restructuring program. He was able to provide some suggestions on how to lower our debt and increase our savings.

bi
Review №51

Helped me with my decision and all my questions very caring and professional

Je
Review №52

Very helpful and informative , very down to detail and looking at all options ,it helped very much just to have a knowledgeable caring person to go over my income and expenses , and telling me what my budget should be in all areas, very very helpful.

Ka
Review №53

Great experience and has given me a clear path out of some credit card debt from my younger years. Very appreciative of the financial counseling portion as well.

Ra
Review №54

The agent I worked with was so kind and professional and spent hours working with me to help me with my situation.

Do
Review №55

My rep was name Star and her name suits her well. She was a huge help and delight to speak with.

Bo
Review №56

American Credit Counseling is awesome! They helped so much! Tom goodman is amazing as well! He’s so professional!

ni
Review №57

Very easy to talk to and they work every thing out for you! Would definitely recommend and Tom was great!

Ba
Review №58

So far so good. I think it would be more appropriate to answer after Im further into the program.

Me
Review №59

Dan was very professional but pleasant while helping me with a difficult time in my life.

Jo
Review №60

I have never used a credit counselor or anything like that so coming to consumer credit was pretty intimidating but AJ was amazing! The help and information he provides me is top notch! I am extremely happy to have found consumer credit and more than thrilled to have AJ help me with such a high stress thing in everyday life! Thank you AJ you’re the best and thank you consumer credit!!

Ma
Review №61

Tom was really nice and explained to me every thing even gave me excellent advice i recommend any ond to call them

Ja
Review №62

Nice people and great service! I really appreciate this company!

Ce
Review №63

Their service has really provided me essential relief. I am enrolling a second time for my remaining 2 accounts and I am grateful for their service. I will recommend ACCC to anyone struggling with debt.

Le
Review №64

He was very professional and helpful. A lot of information but I discontinued use of LexingtonLaw to improve my credit. Hopefully this will help me in the long run. I’ve never done anything like this. I’m on SSDI and sometimes my meds make it hard to process info but they made it easy with what to do and say. Very efficient, just a lot of info to agree to. But it minimizes what you pay based on accounts and they will always show they are made on time!

Te
Review №65

I would like to thank Tom for taking the time to review my situation with me. He throughly explained several processes if I was to start anything through ACC.

Ke
Review №66

Mary gave me an accurate appraisal of the options available to me, she was both courteous and professional

Di
Review №67

They listened well and explained their services thoroughly.

Jo
Review №68

Mary could not have been more helpful. She was very thorough and professional and helped me with all of my concerns. I cannot thank her enough.By the way it lists joe as commenting but it won’t let me change to my usernameFrank Darrah

Da
Review №69

Asia, helped me a lot. She put me at ease with accurate information.

Vi
Review №70

EXCELLENT. In trouble with these people helping, you can close the book on being scared and in debt. Very personable and helpful.

Je
Review №71

I really like Ryan she was awesome

Ma
Review №72

Working with company has been a saving grace!

Ro
Review №73

Great company that removed all of my stress from the process and helped me tremendously!!

Ma
Review №74

No judgement zone that helps you pay off your credit card debt.

Na
Review №75

Have had excellent relationship with ACCC!

Co
Review №76

I am going through a serious tax situation and when I called them they are very responsive and professional but most importantly they talk to you and not at you..thanks again and I will definitely keep this number.

Ri
Review №77

Melissa R was excellent, very professional and explained things very well.

BO
Review №78

Tim spent 2 1/2 hours with me..I will give it 10stars review. Excellent customer service

So
Review №79

Melissa was very professional during my consultation. In no way, did I feel pressured to become a part of ACCC. There wasnt a limit on the number of questions I wanted to ask. She was open and didnt rush our time on the phone.

Id
Review №80

Great service from the agent she was very helpful and knowledgeable

Da
Review №81

Excellent service!

er
Review №82

Very satisfied

Mi
Review №83

Very helpful.

ep
Review №84

Melyssa was amazing

Qu
Review №85

Very helpful

Da
Review №86

Great experience

wa
Review №87

Very Knowledgeable, professional and laid out clear plan of what to do

Information
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87 Comments
Rating
  • Address:875 N Michigan Ave Suite 3100, Chicago, IL 60611, United States
  • Site:https://www.consumercredit.com/
  • Phone:+1 312-373-3711
Categories
  • Credit counseling service
Working hours
  • Monday:9am–11:30pm
  • Tuesday:9am–8pm
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:9am–11:30pm
  • Saturday:9am–11:30pm
  • Sunday:9am–11:30pm
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