I worked with Teresa and Bob on my repair and they were both outstanding. Teresa helped me understand the work required and communicated throughout the waiting period. The work was done ahead of schedule and the billed amount was reasonable and exactly what Teresa had indicated it would be. Great experience and would recommend.

Amazing experience!!! I have bought cars from dealers in the past and this was the best experience I have ever had. My son wanted to go and look at a car from them that he had found on their website. From the minute we walked in the door we knew this was an excellent dealer. Everyone was so friendly and knowledgeable. I would highly recommend Marino to everyone!!! My son did buy the car he found on the website and he couldn’t be happier.

Second time using Marino. The whole team are just fantastic people and Kenny is always such a pleasure to work with. He lays everything out for you, takes time to explain answers to your questions, and doesn’t force a anything on you. He genuinely wants to see his customers satisfied. It’s a great showroom as well and very easy to get to. I would highly recommend the Marino team and asking for Kenny when you walk in but you can’t go wrong with anyone.

So I had recently purchased my vehicle almost 2 years ago, and I can honestly say that my credit score isnt the best, but I was simply walking Into the dealership to literally see how much a car would cost me for my mother, who needed a brand new car, long story short, I was greeted by Janelle almost immediately and I basically told her the situation at hand and what I was trying to do and she immediately went above and beyond to not only help me get my mother a brand new car, but she managed to get us a 2020!!! Shes an amazing woman, she absolutely didnt have to go the extra mile but she did anyways and the end results were amazing, not only was my mother smiling from cheek to cheek, but I was as well, and it wasnt even my car, I also wanna show appreciation to Jon who helped with the process as well as push my papers through, Janelle is great I would definitely refer more people to her!!! Great staff!!!

Staff is very nice! I got a great deal on my oil changes and tire rotations. I’ve never been to a dealership that had such a nice, comfortable, waiting area for people getting their car serviced. Definitely recommend.

Tony Marino and Dan K were so genuine and a pleasure to work with. I’ll definitely be referring people to Marino, it’s a hassle free, easy, and exciting process with the team over there. All adjectives I never thought I’d describe my first car buying experience! Couldn’t be more grateful, thanks Dan!

My sales rep Vlad and the manager Frank were very helpful and accommodating and helped my wife and I find the perfect vehicle within our budget.

Every step of the way this was an easy and enjoyable experience. They were very professional and straightforward. There was none of the upselling that can often be found when purchasing a new car which I greatly appreciated

I am a new customer to Marino Chrysler Jeep Dodge. I had been a long time loyal customer at another Jeep dealer, but they couldn’t fulfill my needs when it was time for me to find my now current Jeep. I found Marino by shopping around online and am so happy I reached out to them. I got exactly what I was looking for and at a great price. I have also been happy with the he service department!

Very professional. Great staff. It was a very enjoyable experience.

Staff is super helpful and very welcoming. Kenny was great to work with. Great environment. Felt very comfortable with all steps of the process and was treated really well like a part of family. Definitely one of my best car buying experiences

I have purchased 3 cars from them. Service is always outstanding and there are always stand outs like Pete who go above and beyond. For an industry that gets a bad rap, I would highly recommend purchasing a car from them.

Great customer service, everyone including the owners were awesome here and big military supporters.Im also enjoying my challenger srt hellcat redeye super stock very awesome car.

Marino does a great job with customer service. My car always gets taken care of and the new communication system is great. They needed to add a necessary repair, text me about it, I approved and it was easy and painless. Friendly staff and reliable mechanics. 👍🏼

I received excellent service at Marino’s from beginning to end. I highly recommend there services. Very professional and personalized communication throughout the entire process. Service was great quality and timing on work was accurate. It worked perfect for me.

I’ve been getting my oil changed here and the last times I’ve come it’s been really frustrating. The past two times I have come it’s taken two hours for an oil change to get done and when I can finally leave, I’m given a list of “repair recommendations”. I have never asked to get my car checked. If I ask for an oil change, I literally just want an oil change. I’m never asked if I want my car checked for repairs, they just do it without my permission and spend so much more time. The list of recommendations isn’t accurate either. Last time I came they told me I needed to get my axle repaired soon (among other costly services). I had an outside mechanic check my car immediately and it was completely fine. When I went in today, I magically didn’t need an axle repair anymore and had a completely different list of issues. Weird considering I never got anything on the first list repaired. Unsurprising with a dealership, but I feel like my time should not be wasted getting stuff checked only to get a list of unnecessary “repairs”. Not sure if this is what they do to everyone or if it’s because I’m a female and come in by myself, but I wouldn’t be surprised if they try to take advantage of that fact- maybe I should’ve asked my dad to instead or bring a male with me. Workers seem friendly and polite, but that means nothing when I leave feeling lied to

These guys Marino are all professional ! The owner took time to walk up and say hello. Just an all around Great experience! They did what was necessary to get the deal done. Thanks again guys love the truck!

Absolutely the best dealership Ive ever been to. From the sales department to Service. Top notch. No pressure and prices are fair. You get what you pay for folks. Clean and professional, Ive found a dealership for life. Youre treated like family.

It was truly exceptional. Thanks. Jose was super friendly and courteous, and the porter that brought my jeep up to me went above and beyond helping me exit your shop as someone blocked most of the driveway. Nice young man, wish I got his name, he blocked traffic on Irving Park so I could safely leave. 5 stars 🌟

Working with Tony and Dan on acquiring our new 2021 Jeep Wrangler Unlimited Sport couldn’t have been a better experience. They listened to our needs and exceeded our expectations. Excellent service and the easiest transaction on a vehicle ever. They gave us a great price and a wonderful experience. We couldn’t recommend them more if you are in the market for a vehicle.

The staff was very friendly and efficient. Some of the best customer service I’ve ever experienced. My service was done in a timely manner…

Amazing staff and atmosphere. The best car buying experience hands down of all time! Special thanks to Kenny for all of his help and from his team, I greatly appreciate it!

2nd time here for service and definitely a great experience. They were recommended on the Chrysler website for service and I can see why. Even when there is a long line of cars in the lane they move through it quickly to check you in without making it feel rushed and really take the time to listen to your concerns.

I found this place by accident because the dealership I bought my truck from did me so BOGUS.. but after finding this place I will never stop going back..A guy by the name of JAN in the service department always goes over and Beyond to help facilitate everything I need in a timely manner.. LOL JAN is this dealerships version of Jake from State Farm.. he is the real MVP

Every time I come in for an oil change or any service I get the best customer service. They never push for me to get something I dont really need and always make sure my car is at its best performance. Always the best experience! I highly recommend their service department. The guys are awesome and friendly!

This is my second car purchase with Marino dealership. I can say that I am satisfied even more with the second time purchase than my first. They gave me options within my budget. I felt a little slighted about the trade in value of my vehicle but we were able to make some reasonable pricing adjustments. When making big purchases I usually leave feeling some sort of buyers remorse, but this time I think we made a fair deal. Although i didn’t care for the abruptness of the finance guy ( i forgot his name) the manager Mal, and salesman Anthony were very attentive and costumer service friendly. As with all purchases make sure you do enough research on what you want and what your budget limits are when you walk through the door of any dealership.

I was very happy got there at 9 am my apt was at 9 am, they were ready for me! Not too many questions! Wait less than an out and on my way back home, car was park on the street and had a car wash very nice done!

I worked with John A. During my whole process of buying a new car. John made me feel very comfortable throughout the entire process and worked with me to get me exactly what I wanted. I would 10/10 recommend working with John at Marino!

Friendly, knowledgeable, and much better than the dealership I bought my Jeep from. Their service department is very friendly and helpful, they explain what’s going on and don’t try to rush you.

My salesperson Jon as so professional, courteous and an over blessing. As a woman many times they see vulnerability but he was patient, attentive and wanted to make sure I got the best car and deals possible. I walked out with a 2021 and he even bought me lunch. Id recommend him as a salesperson to anyone I know. Keep up the great work!!

Excellent customer service in the service department. Very attentive and give timely updates. Greatly appreciated.

Marino Jeep and Jose Cadena make it way to easy to get a great vehicle at a fair price. Proud owner of a new Gladiator. Quick process, very detailed, willing to show multiple options, no long waits, polite and respectful.

Marino has hardworking, professional sales associates. I got to work with Joe Turner who I highly recommend. Joe was thorough and informative throughout the process of purchasing a Jeep Wrangler. I am very happy with the service, the vehicle and the service plan. Also, it’s worth noting the large inventory selection at Marino. I didn’t have to visit other dealerships to find the perfect Jeep for me.

EXCELLENT SERVICE!Thanks to all the team who helped us to get our Ram Laramie!DEFINITELY THE BEST CHRYSLER DEALER WE HAVE TO WORK WITH!

I had an incredible experience with Marino Jeep. All the way from ordering my TRX to delivery was an easy and convenient process.Perfect communication from start to finish. Everything was delivered as promised and even better than I had hoped for!The team at Marino is first class and I hope that all my future vehicles are bought through them.Thanks again to the whole Marino team!

It was the best experience ever! I have tried 3 other dealers and it was so disappointing when Frank reach out to me .. simple process , they had everything ready for me , it was fast and they were really nice.Also Frank Gavin is awesome! He was amazing and did a great job ...

I had an excellent buying experience with the sales team at Marino. The owner, manager and sales associate were all top-notch. I could definitely tell that they strive to be the best in the business when it comes to customer service. They put their best foot forward and didnt play any games.Mike and Jairo, I appreciate your help getting me into my new truck!

BEST DEALER EVER!!!!! Tony remembered us personally and everyone we worked with was amazing, Joe, Dave and Andy. No pressure sale and they got us into the perfect car for what we needed, especially at a time that it’s hard to find cars! We bought a CPO car and realized when we left the gas tank was almost empty so Andy offered to fill it for us if we brought it back. I can already tell we made the right choice in terms of who was going to take care of us for the long term. Thank you!!!

This was my first car buying experience from a dealership and I could not be happier about it!!! All of these people, especially Dan (the sales rep who helped us) were so incredibly helpful! These people will make sure you walk away with your dream car and a flawless experience along the way. The cars are very reasonably priced and the sales reps work really well with you on what you’re looking for and in what price range. I will ABSOLUTELY come back here when my husband and I are ready to upgrade our other car. If you’re in the market for a new car, don’t hesitate to come here!

I worked with Jairo to lease my first car in over 20 years. He was incredibly helpful and patient and went well above and beyond what I would’ve expected. The overall experience was great. I would definitely lease from Marino’s again.

Jose was incredible! I had an issue with my car and had to leave the next day (I’m from out of town) He pushed to expedite everything. He also had someone drive us to our hotel which was so helpful. He made a bad situation much better.

Im getting this! Jeep Gladiator (Glad is perfect, because Im glad). Awesome dealership with great associates. Very helpful and knowledgeable. I would say stay away from here because I didnt get mine yet. But Im not a hater. Visit this location. Just dont purchase any black on black Rubicon Jeeps until I get mine. This one is black in brown and its very nice. But for 60k, it has to be perfect. A red overland is here. Very nice, just not my kind of nice. This blue jeep is beautiful! Lots of extra and for an extra 17k. But well worth it if jeep is your thing. Not for everyone, but then again, Im not everyone!

Did some research after reviewing receipt: Parts used were found $380 cheaper online, labor is typically less than the $200 an hour that I was charged, didnt get car washed and it was dirtier than when I dropped it off.Im aware your company is in the business of making a profit, but doing everything possible for your customers (I.e trying to find the lowest costs) should be the #1 priority. This will encourage people to come back and not fear paying a months salary for a car repair.

I knew what I wanted and my new friends, Frankie & Raul, made a great deal for me to make it all happen. Their years of experience in the business made the process quick and easy. Raul took his time to show me a few options and we were able to have an honest conversation about my wants, needs, and budget. I am now a proud owner of a Pre-Certified 2018 Jeep Grand Cherokee! Thank you so much Raul & Frankie! You guys are the best!

The process was hassle free with a thorough explanation on pricing. Felix drove my old car to my home after the deal was done. Great service. Thanks.

Working with Dave and it was amazing. He’s the best!!! All staffs at Marino are friendly and helpful. Thanks y’all for the great experience.

Came in a little early for my oil change and they took me right away. Said it would be an hour, and it was less. Jose is extremely nice and polite to deal with. Great experience.

Very satisfied with the sales representative took his time with me and my wife. Made us feel comfortable with the sale. Appreciated the fact that he went above and beyond to get the color of vehicle that i wanted.Was very impressed to have met the owner of Marino Jeeps as well as the floor manager. Would highly recommend.

This was the best experience I had purchasing a vehicle. “JC” Juan-Carlos Alvarado-Alvarez got us the best deal possible and it felt like he had our best interest. Thank you so much Marino Chrysler Jeep Dodge Ram SRT!!!

Busy place. Had an appointment for for an oil change and tire rotation. James was the person I dealt with. Was very pleasant and courteous. Will continue to get my service done at this place. Recommended

I purchased a 2014 Dodge Caravan in 2016 from Marino and had it serviced it for the next 5 years there, taking the car in for numerous issues with odd noises as cited on 5 service reports where they could never replicate the noises. At 57,000 miles this week we have the MIL light on and take it to their service dept. for the code to read P0868. The service department tells my wife was told we needed a new transmission for $5400. I asked how they know we need a new transmission and they said we know. I asked if they did another other diagnosis to the car other than running the computer code, and they did not. John Service Rep said they knew better and were trying to save me money from wasting on further diagnosis by charging me for a whole new transmission, laughable business practice. Now I know where my crystal ball went. After spending $25,000 on the van and another $5000 on service work = $30+K, theyve lost my business because Marino has lost sight on what it means to take care of the customer and not be out to gauge/rip them off. Another classic case of a company going downhill because of poor upper management, including the General Manager Mike O. Way to hang up on me at the end of our conversation. I look forward to seeing you in Small Claims Court.

The experience I had at Marino Chrysler Jeep Dodge was unlike any other experience I have ever had at a dealership, now mind you I am 60 years old and over the years I have dealt with many many dealerships but again none like MORENO Chrysler Jeep Dodge. The sales associate Juan Carlos Alvarado made me feel like I was his family member he treated me like a brother he made me feel so comfortable and right at home this gentleman was so knowledgeable so professional and by the end of the day which I didn’t even think was gonna happen and Juan CARLOS Alvarado made it happen I was driving out in a brand new 2021 Jeep Rubicon. Juan and I literally bonded that day not only will I go to him for any problem I have but I think from that day forward we will be friends for life. We laughed together, we had conversation as if we had known each other for years, there was even one point where I was so overwhelmed by the good news that it was approved that I was almost in tears. This sales associate at Marino Chrysler Jeep Dodge did everything he could in his power to make sure that I was one, comfortable two, happy and three that I would be taking home a new vehicle that day. Spread the word folks if you’re looking for a new vehicle, used vehicle, any vehicle this is the place to go Marino Chrysler Jeep Dodge located in Chicago on Irving Park and Laramie these people will take care of you they will treat you like you should be treated as a customer and they will do anything and everything to make sure that you are happy and that you get what you want. Make sure you ask for Juan Carlos Alvarado also know by everybody as JC.

Very professional. Showed us the cars we wanted to see, not the cars they wanted us to buy. No pressure environment. In the end, we purchased a brand new 2021 Jeep Cherokee...and we love it! Definitely going back for future car our purchases.

Great team at Marino! I purchased my 2nd vehicle from Marino and Jairo was great! Super helpful and friendly. Thanks guys for getting me in another great Jeep!

I worked with Kenny on my purchase. He was knowledgeable, professional and efficient. Great car buying experience here!

Salesperson, jonathan was fantastic and very helpful. however, service quality control of vehicle was less than impressive. less than a week of my purchase, a few things popped up that i presumed would have been part of the resale inspection: the key fob battery was low, the armrest glove compartment was never cleaned and rusted change and leftover false eyelashes were left for me to clean in a sticky residue, the oil change service light popped up (after i was told that oil change on this particular vehicle was every 7000 miles!)...i would think all of that would be basic up to date inspection points. obviously not!!

My service experience was great! Carlos was courteous and let me know in a timely manner what was going on with my vehicle.

Marino was awesome they answered all my questions and got me into the new Grand Cherokee L. Highly recommend anyone who is looking please go see Mel and Kenny Sher in sales

Bob, Service Director, I have to report that your service department really fell down on the job with my daughters Commander. A/C was recharged right, but thats all! My daughter is driving this Jeep to New York City this Sunday, 6/6/21, so I had asked Jose to do what he called the $150 used car inspection, and Santiago told me on the phone that everything checked out fine. My daughter was up all night Tuesday finishing her move-out packing, so my wife and I intercepted my daughter in New Buffalo, MI Wednesday afternoon to relieve her of driving all the way to Detroit on no sleep. As soon as I started out I heard the tell-tale drone of a bad front wheel hub bearing. The brakes are about 75% worn. The alignment is off. The dealership here recommended a tune-up and fuel injection service, along with the 4-wheel drive service. And although the engine oil looks clean its been in the engine over a year. Luckily my neighborhood CDJ dealer, Suburban, was able to get the Jeep in and done today. Not only did your advisors allow over $2,000 of repair revenue to roll right out the door, if I just happened to have not driven it my daughter would have been sent heading to NYC on borrowed time!!!! Over 1,000 miles at highway speed on bad hub bearings...wonderful! NOT!

Excellent service, I purchase my latest Wrangler with Dan and his floor Manager Mel. Great people to work with. My first time buying from Marino Chrysler and I have to say I will be back. Thanks guys.

Mario was a great help to my parents. We truly appreciate his accommodation, his patience’s , his great attitude, and overall phenomenal customer service. My parents are Spanish speaking, and Mario took him time to explain everything to them and it made my parents feel very accommodated. Highly recommend Mario, and we will definitely be back. Thanks again for all your help Mario!

Mel and Jairo are amazing! I highly recommend Marino if you are looking for a new car or truck!

Jose did an amazing job, thank you for following up and also having a team of hard workers in place to achieve my vehicle being ready in such short period. Thank you

This was my first time getting a new car, and Felix made the process so simple and easy. He helped me find the best fit Wrangler for myself, showed me comparisons, and explained the different features. Felix was great to work with, he never pushed anything on me I didn’t want and he didn’t try to oversell me on the Jeep. Overall it was a great experience for my first time buying a car, and I would highly recommend working with Felix in the future!

My first Jeep Wrangler. I am grateful and thankful for all the help JC gave me. Great experience. Im excited to learn about my New 2021 Jeep Wrangler Unlimited. Thank you JC and Marino Jeep.

Great experience. Picked up and dropped off car to get serviced in same day. Highly recommend

My wife took the car for a oil change and their timing was great. She didn’t have to wait long and her car ran smoothly afterwards.

Awesome service per usual at Marino. If going in for service I recommend going early as it gets very busy in the afternoons. I have worked with almost all the service advisors at Marino and without a doubt Teresa has been the best. She is very friendly and does an outstanding job. Very clear communication as to what your vehicle needs and always happy to help you out and get you in and out of the dealer as fast as possible.

I took my Chrysler Town and Country and my Jeep in for Oil changes and a recall for both. The place was awesome. Theresa and Carlos were both very professional. The whole team looks like they enjoy working together. Thank you very much.

I dont know my recall air bag was replaced butAir bag light still on ?

The service department at Marino is professional and courteous. They took care of my needs for my Patriot in a quick and attentive manner. I appreciate the care they showed for my car and how courteous the staff is by keeping me aware of the progress of the work that was being performed.

Marino is by far the best CJDR dealership in the Chicagoland area. Best service, very friendly staff. They made my usually unpleasant experience of getting my car service, fast, easy, and somewhat enjoyable. Will forever take my car there.PSA: Marino > Napleton. Wish i bought my car from Marino instead.

One of my friend did get the great deal for JEEP cherokee 2020 and thereby strongly recommended this dealership to me. Unfortunately, I was not able to visit the store due to the poor customer service provided by Anna Solis. To compare the quote from the other dealership, where I visited the other day, I asked if this dealership can provide comparable price. Anna somehow started to assert your calculation is wrong and insult me with strong words. Ive asked this request to many dealerships as purchasing process but Ive never received this kind of reaction. Hope this dealership improves the quality of customer service in order to keep the great reputation.

I was able to get an appointment easily and the service work was executed quickly and correctly

Excellent service and communication. Im traveling. It was time for periodic service (oil change etc), but wanted a few other things looked at that I continue to have issues or concerns about, while my Promaster City van is still under warranty.

Starting from the top, Tony Marino, and ending with the porters who helped deliver the car back, this purchasing experience was an absolute 10. It usually takes me a few days of mental preparation before I can go into a dealership but this purchase changed my perception. Would strongly recommend to all family and friends.

Service was quick and staff professional and pleasant for my recall issues. However when I picked up my vehicle I noticed the a/c was weak. Then I notice after awhile water leaking on passenger side under glove box. I called back next day which was Saturday and got run around that my advisor was busy and hell call me but he never did. I finally get a hold of them Monday morning and they basically tell me its not their problem they didnt touch that part of car. Well, it wasnt like that when they got it. Then they quote me $400 for the repair. This job can be done in 10 minutes by a pro. And the Mopar part is around $200 which you can get on-line around $50 cheaper or go with AC Delco or another brand for $50-$80. No thanks.

Just purchased my third car from Kenny at Marino. He has made the process as easy as possible each time and I will never go elsewhere or use another sales person. Trustworthy, reputable and reliable. Thank you Kenny and Marino.

I had a bad transfer case in my 16 GC and Carlos and the staff took care of it right away, kept me updated, and helped me get it within my budget. A+ to everyone there! They did a great job!

My experience at Marino was exceptional. The person who assisted me Manny Colon was very knowledgeable and very patient! We all know how woman are when shopping 😂. He went through several options that were going to work for my budget and my liking. I didnt pressured into the sell which was phenomenal. He is very charming yet very professional. I will be going back to take my Jeep Grand Cherokee! Happy shopping people

I recently took delivery of a Ram ordered from the factory via this dealership. Roberto was my salesman, and he did a great job during the ordering process. I wanted to test drive several differently optioned trucks, and he took the time to make that possible. Roberto explained how long I should expect to wait for the truck to be built, and was available via text message the entire time. Overall I was very satisfied.

I had a great experience and my advisor Steve was wonderful. I previously went to a different dealership and was informed I needed a tuneup for my vehicle. Due to the not so great experience I had I decided to find a new dealership. I appreciate Steve’s honesty with informing me that the issue I was having wasn’t due to a tuneup; he could’ve just let me spend unnecessary money but he didn’t and he showed that he cared. The waiting area was clean and comfy. Everyone was friendly and they even ran my car through the car wash lol ( I didn’t get that at the last dealership lol) I definitely recommend them!

Now is our 4th cars. Yay!We are so happy and comfortable with Marino and Juan Carlos.Thank you for help!

Diligence in car shopping is an absolute must in our family & I would rather blowtorch my own ball bag than deal with the thought of car salepeople. After a year of research we settled on our vehicle of choice. Went to Marino, walked out to their lot and didnt have a pushy salesman chasing us down. That alone is worth its weight in gold. They were ready to listen when we were ready to talk. Found our vehicle, found our price, found our way home with it. The guys at Marino (specifically Mel & Jose) treated me with class whether I was buying their used showroom floor mop, or their top of the line SRT Package. We have approx 3-4 possible car purchases in our immediate and extended family within the next year. They will all be directed to Marino for first crack.

Honestly the best dealership buying experience I’ve ever had from Frank getting me all the info I need before coming out extremely fast and setting me up to meet my salesman Anfiny. Anfiny went above and beyond to make this deal work for me with management and get the best loan options possible to help get me out of a bad auto loan and into one of my dream cars. Thank you again Anfiny and Frank you guys are awesome. 100% will recommend anyone I know looking for a car in the future to check out Marino and to see Anfiny

The service team was great. Everything I needed done was completed in a timely manner. The waiting area was perfect 🤩 5 stars for me.

Took my car in for recalls, they fixed them and whwn i picked up, check engine light was on. They quickly got my rental back and took the car. On monday, called and let me know they reset the sensors and no lights went on. So far so good.

Very poor service. Every time when I have problem with my only 2 years old Jeep Cherokee, they always tell me to call Chrysler. It is never their problem, only mine.

My rating is not reflection of the service advisor who assisted me, Teresa. She was excellent and would rate her as 5 stars. My 1 star review is regarding the staff that are located in the same area as the waiting room. Many of them were not wearing there masks properly and it most cases removed them all together while in their offices with the doors open. The waiting room and sales offices are fairly close together and people are walking around constantly. I did not feel comfortable waiting there. Also, I wiped down the interior of my car once it was done because no one confirmed what sanitary cleanups were done. Not exactly pleased with what I saw...

If you are looking to purchase a vehicle Dan Koljovic is the guy! Be was professional, determined to get me the price I wanted and highly respectful. The sales department is definitely the face of the dealership! Thanks again Dan!

Disappointed. Our Chrysler Town & Country has a wierd problem. It intermittently will not start, but with waiting few minutes or up to an hour then starts. We were traveling, visiting family in Indiana & Chicago. Left the car at Marianos on Irving Park Road. They replaced the WIN module for about $720 & thought that fixed it. It continues to to the same thing. Weve had 3 different places replace parts (run/start relay, starter, & WIN module) & it continues to do the same thing, making us wait sometimes for an hour before it decides to start. Were wondering if it is some kind of short. Well see. Not happy about money spent on parts that didnt fix it!!!

My service experience was great back on Saturday 1/30. Once again Jose helped me with all my questions and concerns regarding my recall. I been dealing with him since I first had my car in service from the beginning as its always a pleasure working with him. 5 starts for Mr. Jose.

Very easy and nice service experience. Carlos was helpful and they serviced my car pretty quickly.

LOVE my new ride #Artemis 💯2020 Jeep Grand Cherokee Laredo - Velvet- ❣️

We had a great experience at Marino. Dan K was a great salesman, low pressure and very attentive. They gave us a fair trade in price on our old truck. Being from out of state they accommodated our every need so we did not have to make more than one trip. I would recommend Marino to anyone.

For a first time buyer, I can’t tell you how exciting this was for me. From the moment I walked in to Marino Chrylser Jeep Dodge, I knew I was gonna find my dream car. The customer service was impeccable. I met Tony Marino & Mike who were great and introduced me to Juan Carlos our salesman, whom not only was friendly, & down to earth but he really cared about me finding a car I liked. He made the entire process so smooth & fast from test driving several models to the final paperwork. Even made my parents feel very comfortable. I asked different questions and JC broke everything down to me and my parents. I would definitely recommend Marino Chrysler Jeep Dodge to my family and close friends. The best part was even after I drove off with my new Vehicle I was still checked up on. Thank you for this.

Disappointed!!!! Brought my Jeep in for 2 reasons: 1) my radio system was freezing up and randomly turning off 2) something in my window-well was creating an extremely loud screech when rolling my window up and down, and scratching my tint. I had previously asked a Crystal Lake dealership to take a look at these issues when I brought my Jeep in for an oil change after one of my sales meetings. At that time, they said I would have to book a longer appointment for them to take a look at my radio system, but they would try to take a quick look at my window-well. After the oil change, they said a piece in my window-well looks to be bent. They said that their mechanic tried to pull it up and straighten it out, but it looks like they would have to order the part under warranty. I explained that I live in the city, so I would take it to Marino. Fast forward to last week, Carlos called me after my car had been in the Marino shop for about 3 hours or so. He said that he went ahead and ordered my radio under warranty because it was acting up. He then said that he is unable to cover the window piece under warranty because it looks like it has been tampered with. I explained that the Crystal Lake dealership had attempted to straighten it out. He called the Crystal Lake dealership, and they supposedly told him that they never took a look because I didn’t have enough time. Funny that they told me what part I needed to order, but never looked at the window-well? Carlos then went to explain that he wishes from the bottom of his heart that he could cover the window part, but he gets paid based on warranty claims and only has a specific allotment that he can put toward warranties. He then said, I am at least covering the radio under warranty, to which I responded, “Because they are both warranties!”. I now have to pay out of pocket for a part that I did nothing to damage. Extremely disappointed, and will never go back to Marino.

I went here recently for service (remote start purchase and install) on my vehicle that I purchased elsewhere. From start to finish, I am extremely pleased with the service I received as a first time customer and plan to take my vehicle here for maintenance when needed. The representatives on the online chat were very helpful with providing information and pricing regarding the remote start. When I later called to order the part and schedule service, it was very easy and they communicated lead times and labor time accurately. When I arrived for the installation, they were very busy but moved efficiently and kept me informed of the process every step of the way. Never had to repeat myself, all my prior requests or questions were noted on file. Theresa explained all the pricing and warranty information clearly, and even came out to my vehicle to explain how to use everything before I left. It works great, and Im so thankful for the stress-free experience.

Ralph and the crew went above and beyond. I felt very secure that I was being treated professionally and fairly. When I got my car back, they not only had done the maintenance I requested, but had fixed a couple of other things along the way. They will always be my go to for dodge service here in Chicago.

The service was great I was in-and-out before the Estimate time however at the end of the service, they wash my vehicle free of charge but did not dry my vehicle off 🤔