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Velasquez Complete Auto Care
3611 N Pulaski Rd, Chicago, IL 60641, United States
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Na
Review №1

Great, quick service. Darwin had me in and out of there super fast. Showed me exactly what was wrong. Comfortable waiting area, pleasant people. They even helped me navigate pulling out onto busy Pulaski.

Lo
Review №2

Excellent service. Darwin and the rest of the team at Velasquez have been helping me take care of my car the last 4 years. They charge reasonably and are very efficient and reliable. I highly recommend!

Ma
Review №3

Great service! Very professional! Grade A mechanics in there and Darwin hands down one of the best mechanics I have seen!! Definitely recommend Velasquez auto anyday!!

Ra
Review №4

Very professional and transparent about prices. I loved how straightforward they were and were able to fix the vehicle same day. Will be going again.

Lu
Review №5

Great service. I can always count on them with repairs on my vehicle. Always very friendly, professional, attentive, knowledgeable, and helpful. This is my go to mechanic.

Ma
Review №6

Such an awesome experience with these guys, highly recommend. Popped in for what I thought was an issue with my muffler, ended up being my flex pipe. They replaced it in 30 min and totally fixed the problem. Darwin was the rep who worked on my car and he was amazing!!

Os
Review №7

The work was very well done and special shout out to Oscar to research, diagnose and and fix my car. Samantha also kept me notified. I highly recommend Velasquez complete Auto Care.

Sa
Review №8

They have walk in services!!! Samantha took care of me and was super sweet! Quick service and cost efficient as well! Highly recommend!

tr
Review №9

The guy mechanic here is the sweetest guy in the world. He knows a lot about cars and repairs. He’s not my usual guy in Glenview however. I came here because I urgently needed my brakes fixed. I’m convinced, however, that if I had all my brakes, calipers, and rotors changed at once (instead of two separate times), it would have been more cost effective and less stressful. However, that might not have shown itself within the 1.5 month period (I had to do the back ones, then the front two diff times). I know they worked hard on my car and let me keep it there for a day when that shop is super tiny. So for that I am really appreciative. Really nice people overall. Thanks.

Jo
Review №10

Very fast did within a hour and charged 80$ half less then half the other place across the street was charging! Very good workers and happy to help you.

Ja
Review №11

Professional and honest workers! I wasnt pressured to make any maintenance routine. They simply fixed my cars problem, and because it was such an easy fix, I wasnt even charge anything for it. Definitely will come again for future maintenance

Mi
Review №12

No funny business. Darwin is a good mechanic. No upselling. Knowledgeable amd professional.

Di
Review №13

This is the fourth time Ive used Velasquez Complete Auto Care. Twice I was there for routine maintenance and twice because of something major (the oxygen sensor had been stolen from my car and then all four of my brakes needed new pads and rotors). Each time the staff treated me kindly and worked on my car efficiently so that I had the use of my car by the end of the day.

Em
Review №14

Great experience, very quick service at a reasonable price. Highly recommend checking this place out if you need servicing on your vehicle. Ask for Darwin he will address your needs. Glad I finally found a good local shop.

Ca
Review №15

These guys are great! They fix what needed to be fixed and nothing more. They keep us informed if there was more that needed fixing and the price. They go up and beyond customer service. Our Ford Excursion is now quiet and runs better. We highly recommend them.

ge
Review №16

I went after being recommended by many friends and I wasn’t disappointed. Profesional, courteous, affordable and very reliable service! I am going back to get more work done and even got a coupon towards my next purchase! You need to come to this location to get your car fixed these guys know what they’re doing.

Go
Review №17

Swapped out a broken part for a fresh one the very same day, with an honest breakdown of the work and a fair price too! Totally great, you can trust them with your car for sure!

ja
Review №18

This is my local mechanic just a few blocks from my house so glad to be supporting local business. Use them general maintenance and repairs on my Toyota which has over 248,000 miles. All repairs are fully explained to me with the estimate. They do great work and have never been disappointed with the results.

Ga
Review №19

From the phone call to setup the appointment, to the greeting by one of the reps, I was made to feel welcome. They were very professional and quite pleasant to say the least. I was even asked if I was too cold while sitting in the waiting room.The service was outstanding and the price, reasonable. I will definitely be back for any quick maintenance needs.

Co
Review №20

They were very professional and curtious. I will be using them again in the future.

Lu
Review №21

There service is not good I had to fix my AC so I took my car with them because they referred. Me I had the worst service the machines are rude I took my car 4 times for the same problem of my AC and then they wanted me to pay more money to fix it.If the first time they didn’t do the job correctly why should I pay more I don’t recommend people to go there.

Je
Review №22

Great service here , took our car in and recieved within a couple of hours.

Jo
Review №23

Did a great job in my HHR CHEVROLET LT THINK YOU VERY MUCH GOOD JOB WILL DONE

Fr
Review №24

Very expensive. Omg

Ed
Review №25

Great service ! Great people! Good price.

Ja
Review №26

Always does a great job for me,

Ma
Review №27

Great place super friendly staff reasonably priced

Fo
Review №28

This place is awesome. I went in for an exhaust upgrade. They even showed me the before and after of different exhaust types and options and sounds. They took there time helping me out in choosing the right exhaust for my car. I highly recommend this place. These guy really know what there doing.

Ju
Review №29

Very friendly and they offer a very professional service in a timely manner.

Wm
Review №30

Been going here for like 5 years now. Always friendly, good service, no nonsense.

ma
Review №31

Darwin and his whole entire team are always very respectful fast reliable and theyre always on point they know what theyre doing and I greatly appreciate everything they have done for me thank you Darwin and his team you guys are wonderful an amazing keep up the great work

No
Review №32

I had a good experience at this shop, great service and affordable, I didn’t get the gentleman’s name who helped me but he was very polite, he even offered me the TV remote to watch Netflix while I waited, I will definitely go back and I recommend this shop to everyone.

El
Review №33

Great service as always.

Ph
Review №34

Always good work when it comes to my car never no complaints

Mi
Review №35

Great Prices and great service.

Da
Review №36

Put wrong size tailpipe on my truck and did not honor muffler lifetime warranty place is not good anymore used to be the best place in Chicago I would not recommend this place

Ma
Review №37

Great service, quick, well done and friendly.

Em
Review №38

I called before I headed out to their shop. They stated they had my tire size in stock in the shop for a good price. So I headed out, when I got there apparently he did not have the brand they promised me and they wanted to charge me twice as much for just the tires. Which was the same amount with service and labor fees. A complete waste of time

Ri
Review №39

Never called me back

Be
Review №40

Cool guys! Speedy service and very explanatory!

Pa
Review №41

Fast and professional service. We needed a muffler replaced on our RV and this was one of only a few places that could get our van in their garage. They did a great job without any hassles and no one in the area came close to their price. Thanks guys!

Ma
Review №42

Thanks Velasquez For Taking Care Of My Car. Great Team Staff Really Help Out Good And They Will Work With You. Very Clean Shop. I Will Highly Recommend And Will Come Back. Abigail Is Great At Front Desk Really Friendly And Professional. Darwin Is The Technician You Come See. He Found My Car Issue Right Away Thanks Again

mi
Review №43

I moved into the neighborhood last year and have been taking my car here ever since. Service is explained before working on my car and defective parts are always shown. Fair prices and most importantly they are honest and dependable/ reliable work. . My wife’s car had a dead battery right on Pulaski and the crew took care of her vehicle immediately. Velasquez and Sons have been the best. Thank you !

Fe
Review №44

Quality work, great service

Ta
Review №45

Kind staff, generous working hours, and quality work make this a great place to get repairs of any kind done. Their office/waiting space is comfortable and relaxed, and the location is very convenient. Ill certainly be back for future repairs and regular maintenance!

An
Review №46

Very honest people. Oscar took care of my car. And Ill be back next week to get more done. They have gained a new loyal customer. Thank you so much guys! Quite affordable as well.

Pe
Review №47

Real bad place too expensive

Se
Review №48

On the morning of November 11th, I had an alternator go out on my way into Chicago (I live in Northern Illinois). The thoughts of having to trust a mechanic I didn’t know really scared me, but then I called Oscar and I knew that everything would be ok! Oscar and the team were honest, polite, accommodating and the price for the work was very fair...and I would even say VERY REASONABLE!!! He had me back up and running before they closed for the day! Thank you Oscar, and please share this with your staff!If you live in this area and you need a good shop...go to Velasquez Complete Auto Care!

Mi
Review №49

Very friendly staff, excellent service at a fair price

Je
Review №50

I been coming here for years I can’t complain . Oscar took care of my car.They have gained a new loyal customer. affordable as well. Very polite and professional .

Ma
Review №51

These are great. Ive been bringing my cars to them for years. Prices arent too bad. Very friendly customer service. They are very helpful.

Vi
Review №52

I was here a couple of days ago to get my car truck repaired. They did a good job and told me the things I needed. It made sense so I went ahead and my car is much quieter.

Kt
Review №53

This team is always friendly, honest, and straight forward. I typically have stuck with valasquez for my repairs for the last five years, but after the last two years of going to this location I won’t go to another shop. Working with them has been great. They have no problem explaining to me what’s wrong with my car, and without me even asking have shown me the damaged parts they replaced. Straight forward about the time it will take, if there are things that end up taking longer or they are backed up they will let you know. If you call ahead they will let you know if they can’t fit you in that day and a let you know a better time to bring it in. Super friendly awesome people, as I said, I won’t go anywhere else.

Cl
Review №54

Great service! Definitely coming back for my future car repairs.

Jo
Review №55

Clean, well-organized garage w/knowledgeable workers & moderate-low pricing.

Fr
Review №56

My car was due at 2:30. When I got here, at 3:20 it was still up on the rack. 10 more minutes I was told when I arrived. It took until 4 to finish the work and get checked out.Overcharged 30.00 from the original quote.Work seems well done. I did get an oil change at no charge. But that does not make up for the delay.There is no 2 1/2 stars. Thats what Id really give them.

Lu
Review №57

Great customer service and quality work!

St
Review №58

Great place! They repaired our entire exhaust system in less than 40 minutes. Their prices were half as much as our other mechanic. Very professional and helpful. They also know some great restaurants!

Vi
Review №59

The service was excellent. Staff patiently explained what needed to be fixed. Prices were fair.

Sa
Review №60

I honestly have to say that Vanessa has amazing customer service, I took my car in because Ive been to so many places but i dont really trust much, but Vanessa was very friendly and upfront with me from the get go, I highly recommend coming here for any work, thank you once again Vanessa

Se
Review №61

I took my took my car here because the clutch they fixed a week before went out. So after paying for a $200 tow to their shop. They say its going to cost $1k to fix after I paid them $1500 the last time. This place is expensive and they dont communicate well(after waiting a day for them to call me as they promised, I called them serval times and no answer, then I went to the shop find out what was going). Then they towed my car to a different shop and wanted me to pay for the tow, when I was never told about them moving my car.

Lu
Review №62

Good

Le
Review №63

Very pleased! One of the best services I have been plus very reasonable prices. I would deffinatly suggest them if you arelooking for reliable and great service.

ge
Review №64

Good fast service good prices

Lo
Review №65

Very unprofessional and NOT HONEST!!!!! continue to give us the run around with the prices and service .

Al
Review №66

Fair prices, good work, the staff is friendly, they even stayed one time past the closing time fixing my vehicle. A+

Es
Review №67

Always professional and knowledgeable crew. Prices are reasonable, have taken my vehicles for repairs there for the past years.

jo
Review №68

Nice place good pricing fast work I recommend this place

Li
Review №69

While out and about i had gotten a nail in my front tire it was late and this is the only tire shop i knew that was open after 11 pm. Great quick service . affordable , only draw back they only take cash for tires and tire repair.

ru
Review №70

This shop is amazing......Ive been trying to get a muffler for my truck.....for 6 months........a new muffler for my ford truck was no cost effective.....Ive checked every salvage yard between here (Chicago) and texas thru Colorado to Janesville WI ..... finally I started calling local muffler shops.....all I heard was sorry cant help you.......I called Velasquez muffler at 3611 w Pulaski ........I couldnt believe.......the receptionist was like oh yeah we can help......I got your muffler in stock......come on in........its been about an hour or so......hey hey hey Im on my way........new muffler .....new catalytic converter....pipe repair.... ALL GOOD........the two guys in back putting it together are 5 🌟......you better get over to this complete auto care shop......they are top notch..............

Ma
Review №71

At first I thought I was getting a good deal on getting my front rotors replaced but that deal came back to cost me a lot more money. They used an impact driver to put my front wheels back on which as any mechanic should know, is wrong. That is not the worst part, they switched two of the lug nuts on my wheel to the wrong tread pitch and used the impact driver to jam them on so if the jeep gets a flat, it will have to be towed. I strongly reccomend not going to this shop!

An
Review №72

Reasonable prices, good work on the cars, on top of all , they are very polite.

Is
Review №73

Great service.

Ja
Review №74

Great service I came in for a battery replacement and brake line issue, these guys were prompt , professional and very helpful.

Da
Review №75

Got the muffler and resonator deleted on my 2007 Altima, love the sound, thanks.

Da
Review №76

Great and affordable work & customer service. Totally recommend this to anyone

An
Review №77

Not only do they do Mufflers they were the tune-ups diagnosis and a lot of other things I needed a drive shaft repaired and they removed it in less than 20 minutes and had it done I was out the door and half an hour

jc
Review №78

To expensive for a little job

Mi
Review №79

Decent pricing options and great service!

JI
Review №80

Nice clean shop with friendly employees

Ge
Review №81

Beware, place is a rip off. Took my car for a muffler and they denied my business. only because the muffler wasnt purchase from there shop. Very disappointed!

Pr
Review №82

This place is a rip off went to get my truck fixed triple charged me for parts and labor seek other repairs before going here

lu
Review №83

Rip off even a dealership service is cheaper

ep
Review №84

Multiple trips.

Os
Review №85

I love it!

Al
Review №86

They charge to much I had a fuelling leak and they gave me an estimate of $120.00 per line when I look at it it only cost me $8 to replace they are a bunch a thief.

gi
Review №87

They are crooks dont go there

St
Review №88

Much thanks

Ja
Review №89

Takes a while but they was short staff

St
Review №90

Good service

He
Review №91

A very bad experience the worker is friendly but he does not know how to do his job well I had to wait three hours for an Exhaust service and I gave him all the pieces. It is located in the Pulaski near Addison.

Al
Review №92

Here we wait for you the best of the best

Ev
Review №93

Excellent treatment with their clients, they explain to you, they suggest you and you make the decision that suits you best. Visit them and you will leave doubts.

Ya
Review №94

Good service and cheap

Re
Review №95

They are ripidos

Information
34 Photos
95 Comments
3.9 Rating
  • Address:3611 N Pulaski Rd, Chicago, IL 60641, United States
  • Site:https://www.velasquezautocare.com/
  • Phone:+1 773-966-0728
Categories
  • Auto repair shop
  • Brake shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–7pm
  • Wednesday:8am–7pm
  • Thursday:7am–5pm
  • Friday:Closed
  • Saturday:8am–7pm
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
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