Knowledgeable counter persons, usually quick in and out with material. Larger orders deal with inside sales and they have been helpful in fulfilling difficult and large orders. Show room has decent selection of battery powered tools, hand tools, small electrical material. What isnt on the shelves can be ordered. Delivery is available when needed. There certainly are other supply houses out there to choose from, we have had very good success with Steiner. Lighting people we have dealt with, Richard and Violet, have been excellent in their recommendations in lighting solutions. Their expertise has certainly solved several lighting issues.