My family and I were booked to stay at this property with an employee rate. I received an email at 2:37pm on check in day that we were being relocated to the Homewood Suites with no other information as to the specific hotel, check in process, etc. I called shortly after for clarification and they told me it was the Homewood Suites behind the Courtyard and that they provided a hot breakfast. Again, no further information was provided besides that the new hotel had all our information and we’d be good to check in.I received another email at 3:23pm asking that I call about our stay. I was driving at the time, so didn’t respond until 5:08pm asking what else they needed. I received a response at 7:32pm, again while I was driving and less than an hour before our arrival, stating that our rate would be more than double what we were paying originally. Had I been notified earlier, I could’ve found another hotel for much cheaper.We spoke to the manager on duty at this facility that evening, but she wasn’t willing to offer anything to us. We were told all other Marriotts in the area were sold out, but we knew that wasn’t true because we found available Explore rates for much cheaper while we were standing there that evening.We’ve been in the Marriott family for 10 years now and have never been treated this way. Typically when someone is walked to another hotel they aren’t expected to pay 3 times the rate they were supposed to pay. Not to mention the hotel we were moved to (and paid way more for) was dirty and old. We stay at Marriott properties for a reason - they are always nice and clean.It’s unfortunate that you treat Marriott employees and family members this way. It makes me wonder how your regular guests are treated.
First of wanna say the housekeeping crew in general here is amazing! Everyone always smiles at you . And seems happy. Today i was visiting a friend and happened to hear very encouraging worlds between 2 house keepers as i was waiting for the elevator i think there names was “darkita and Rochelle” she was telling her basically “ life is to short to me making rash Decisions regardless of your age” and i would like to say those kind words really touched my life also! So thanks again lady’s! Front staff was very kind as well.
Had a very friendly front staff. Room very nice and clean. A housekeeper named Sunshine was very polite and kind and willing to go above and beyond to make sure everything in my room was straight. She even offered and help with my bags. Very nice hospitality. Will be staying here again.
I’ve stayed at this hotel a few times now, and it is tied with the Courtyard by Marriott in Pooler, GA as one of my favorites along Interstate 95. The beds are exceptionally soft. They cradle your body. It’s like sleeping in zero gravity. I always stay in a room with a king size bed. The room also has a decent size sofa/sleeper, if needed. The AC works well and the thermostat is accurate. The tubs could be updated, but I absolutely love the enormous(probably 65”) tv. The spacious lobby is also nice and relaxing. The staff is very friendly and extremely accommodating. When I arrived for my most recent visit, a gentleman from housekeeping saw I was beyond exhausted. He took my bags for me and brought them to my room. I was so grateful for his help. I highly recommend this hotel.
Great hotel and very clean.The only problem is if you want to sleep in that is impossible. The cleaning people start to vacuum early in the morning and talk loudly outside your door.If it wasnt for that it would be a great hotel.
Not the first hotel Ive stayed at in the area. But the only one I would enjoy going back to. Quiet clean rooms with plenty of amazing amenities. Big tv, comfortable clean smelling bed, big shower etc. Extremely friendly and helpful front desk for real a delightful and relaxing place out back. Check it out 10/10!
Most staff are very nice, but rooms are in need of updating. AC stopped working when I was checking out, a light was broken in the room, and the bathroom floor is pretty hideous looking. (There is barely any grout left between the tiles.) They are typically out of the grab and go breakfast when I check out. This is the last time for me. Ive had enough.
DO NOT STAY HERE YOU WILL BE VERY DISAPOINTED!!!!!!!!!!This is the worst stay we have ever ever ever had. Rooms have mold ,AC didnt work well asked for it to be fixed and came in after being gone all day and went to the room and had to be moved to a diffrent room and AC is not much better. I cleaned the mold of the AC vents so it didnt blow out in the room. We are just so tired after being in the heat all day or we would just leave.Dont stay there.
The hotel was nice, however when I arrived that night it was a man at the front desk that checked me in. He was very dry, not friendly at all and made me feel as if I didnt belong.
Great location. While the staff and Asst GM are very helpful and friendly, and the rooms are nice, it did not offset the very soft mattress and poor pillows resulting in a poor night sleep.
Good people working there, very friendly and helpful. The convenient store on premises was lacking, but on the plus side they did have coffee available all day. Close to the airport and a decent variety of food options nearby.
Definitely starting to show its age, but the property is clean, which is the most important thing! They put us in a handicap room on the ground floor so its difficult to review. We still had a regular bathtub and the bathroom itself was not accessible. Just the main door, and there was space in the room for a wheelchair to move around. Big tv for a hotel room compared to most other hotels Ive stayed in lately. The ceilings were very high, which was odd.They have a nice back deck to relax on and a pool that is closed due to covid still.Breakfast is grab and go in the lobby.
Experience could have much better. Smoke smelling room and dirty towels found in the bathroom. The room needs a massive upgrade with the furniture. Disappointed to say I stay at the Courtyard Marriott BONVoY Elite.
Nice place. Close to good restaurants.
Staff was all very nice and accommodating. Hotel itself is older and needs updating. Rugs all have stains, pullout couch had stains as well. Bathroom tub was a bit dirty and warped. For a Marriott it was disappointing. Trash in the stairwell was there 3 days in a row.
1) trash piling up outside of front door. Multiple days, same trash. Piles growing daily. 2) musty, dank smell. Unless it’s laundry day. Then there is an overpowering chemical small. 3) noise level, even at 2am. Front desk staff not responsive. Noise continues. 4) smoking coming from room next door. Either smoking and non smoking rooms are side by side, or policies are not enforced. 5) no microwave in room, and no breakfast in the hotel.Gross building. Noisy guests and inefficient staff. Don’t stay here. Pretty much anywhere else has to be better.
Positive: Location was ok. Nice scenery. Negative: Room smelled awful. Smelled like mold and mildew. Me and family became stuffy the whole time. We did not sleep well.
Friendly staff, decent room. Small bathroom. AC barely kept temp at 72, needs serious maintenance.
The staff was nice. Thats very important to me. There was an issue and it was promptly rectified by moving us to another room. The facility is basic.
Positive: The bed was comfortable. I liked the room layout and the couch in the room gave options to sit Negative: I didn’t like how you can’t see the door from where you are sleeping. Kinda creepy when traveling alone
The Good: checkin and front desk attendant very good and pleasant.The Bad: the property is extremely dated and in need of a refurb. Not close to typical Marriott quality. Musty smell in lobby. Room AC unit made loud noise all night. Would not stay again.
We did not realize this was a franchise until we werent able to check in on the Marriott app. Not a big deal, but the hotel room smelled musty and not fresh. We had to reach front desk for blankets/pillows for a horrible pull out and they rarely picked up the phone. Could not connect to WiFi until next day and no one able to assist. Toilet wasnt functioning properly. Lobby area was nice though - for something good.
Friendly staff :) I would have given four stars, but the windows were not sealed well. We could heavy traffic throughout the night.
Marriott Courtyard in Chester Va. is Horrible! we were Promised a room that did not exist....Really? From the Front Desk Personnel to the Accommodations...Horrible!! We have been to 3 Marriott Resorts & 2 Marriott Properties in 4 Different Cities this 1 is SMH!!!??
Positive: The room was lovely and had a balcony! Negative: The Starbucks in the lobby was closed, the pool was closed and no breakfast.
We used the Courtyard by Marriott at Chester as our hotel for out-of-town guests for our wedding. Naimah (Sales Coordinator) was so helpful, professional, and accommodating throughout our planning process. She gave us a tour of the rooms beforehand, got us a suite for the bride and groom, and arranged for a continental breakfast for our guests. The rooms were well-kept and the breakfast was perfect. The icing on the cake was the Courtyard kept the lobby bar open until midnight for our guests to be able to celebrate a bit longer without disturbing other hotel guests by going up to their rooms. We very much enjoyed our stay and would recommend the Courtyard at Chester to anyone looking for a hotel in the area!
So far, a very nice place!
Room smelled a little musty shower was hot with strong pressure couch was stained over all room was very clean
Very nice but a lot of noise coming through the door gap on the bottom.
Had a great stay. Did not realize Icould have requested a microwave in my room due to my dietary needs. Will know the next time. Food in Bistro was excellent though too much for me.
Despite the sign requiring masks to be worn, no one, including staff was wearing masks. The refrigerator in the room was unplugged. The sheets were damp and cold, and when we asked for a new set, the staff took an hour to bring an incomplete set to the door. When we went to change the sheets on the bed, we found an empty condom box.Having been a long time fan and customer of the Marriott, I have come to expect a certain standard for the Courtyard brand, and this hotel fails to meet that standard on every level. The staff was not courteous and the service was subpar. The only satisfactory part was the cancellation without charge as we moved to the Comfort in across the street just after midnight.Marriott, if this is what you want us to expect for a Courtyard, I need to change my Loyalty Program.
Great hotel, clean rooms, most comfortable!!!!
Brought my family down to a wedding, checked into room 125 on the first floor. I thought they were doing us a favor for putting us on the first floor but the elevator was broken. 1st the room had a horrible smell like dirty laundry, come to realize they put us right behind the laundry room. 2nd there is an ant infestation, 3rd during the stay we brought a candle to cover the smell because I didn’t want to have to go through the hassle of moving my whole family which includes a 4 and 11 year old boys to another room and at check out the customer service attendant Jennifer accused me of covering something up and she was right that disgusting smell and I’m pretty sure she was implying that we may have smoked in the room. Hotel must be doing bad because it seems they want swindle you out of your deposit and I will be calling corporate.
We used the hotel for our stop during the trip from NY to FL. Even though we checked in very late, our room was ready and waiting. The room was extremely clean and spacious. Staff was professional and courteous. The property was well maintained and the decor was very modern. My kids were impressed with the look and feel of the hotel. Conveniently located off 95, definitely worth staying here!
Positive: close to the interstate Negative: When we checked in there were a group of people in the lobby without masks on...even though there was a sign stating masks must be worn. Plus, elevator floor was dirty when we checked in Saturday night and stil filthy when we check out Sunday morning
Just got to our room and perhaps I assumed there arent smoking rooms, but I am in one. Smells like the 1970s!Otherwise its a nice room.
I just stopped by to use their services while traveling through, & found the place, well cared for, the Christmas decorations made everyone feel happier & the Staff was attentive & courteous. Thanks for a pleasant drive ~ by experience! Keep up the good work... ☝️🙏🤗
Ive stayed at MANY hotels along the I-95 corridor and the quality can vary greatly. This location was neat, clean, and staffed by friendly, helpful folks. The rooms are slightly larger than the average hotel room and the addition of the pull-out sofa is extremely helpful for those with larger families. I would definitely recommend this to anyone looking for a place to spend a night near Richmond.
This hotel does not follow any Covid protocols. Staff and guests do not wear masks. Hotel is filthy. Toilet did not work and rooms have cockroaches. AVOID THIS HOTEL AT ALL COSTS!
This is a solid hotel for what it is. Beautiful lobby and nice amenities. Great views from balcony. I felt the pool area and hot tub could use a little TLC and the bathrooms are dated.
The hotel is decent. The beds are way to soft. Also the fact you have to pay for internet is absolutely crazy. No complementary breakfast. Overall if they get better mattresses it would be a great hotel.
After 8 to 10 hours driving each day from CT to CA we stopped at Courtyards by Marriott in Chester (VA), Duluth (GA), Rustom (LA), Odessa (TX), and Tucson (CA) to find consistently clean and spacious rooms with appropriate appointments and excellent bistro food offerings. The brussels sprouts and meatball appetizers. quesadilla and whole grain bowls were consistently very good. The staff was professional and knowledgeable. It was always a welcome end to a long day of driving. Although we always left before breakfast we could grab something to go before we would make our first stop. We have never been disappointed in our Marriott experiences.
I have traveled extensively and stayed in many hotels. I really enjoyed my stay here. I was in a lower level room that looked out onto a courtyard area. So peaceful. Walking distance to a couple of restaurants. I hope to stay there again some time.
First off, I find it kinda lame that they’ve copied and pasted the same reply to all the earlier reviews. They claim a commitment but are too lazy to read the actual reviews and give a personal response? That in itself should cost them a star or two in my mind.When you first walk into the lobby you can already spell the chlorine. We stayed in the lower level and walking to the room is like walking through a mustard gas war zone.Aside from that, the room decor was nice, it’s pretty quiet, and the minimal contact we had with staff was adequate.If staying here I’d recommend you ask for a room on a higher floor away from the pool. Especially someone who might be sensitive to poisonous fumes (which is what chlorine creates).Let’s see if they copy and paste their canned response in reply to this too. 😐
Excellent service, care and positive attitude. If you need anything while staying at this hotel just ask and the staff will do everything in their capability to get things done.
The staff was very friendly and paid very good attention to detail. My check-in was so quick and easy I was impressed. My room was very well decorated and clean. Cleanliness is a major determining factor for my enjoyment of a hotel. Courtyard definitely has that together. I didnt get to enjoy the amenities due to my workload during my stay, but I am sure I will be back in the area soon enough and I will recommend my colleagues join me there. Great job!
Its clean. The mini-fridge had a small freezer section, just large enough for the freezer packs we carry in our cooler. The room has a balcony, but be careful if you are sensitive to cigarette smoke (other guests may be smoking on nearby balconies). No free breakfast on weekday mornings. They have a pool (with spa) and an exercise room on the lower level.
The Courtyard is nice at first glance but has to clean up their act. We needed a sofa bed for children or 1 adult and child to sleep. The mattress was horrible. It was stained and smelled. The bathroom toilet was so loud you hated to flush at night and you could hear the toilet on the next room as well. No microwave to heat food for kids. The ice machine was broke on our floor the whole time so we had to go to other floors for ice. No breakfast provided and the only option was a Starbucks type restaurant but not a lot of option for kids which is where the microwave would of came in handy. Overall was not satisfied with the whole experience.
This is a very nice hotel. It is very chic. I was impressed from the time I entered the door. My husband encountered professional interaction with the staff here. We were here for two days. The first night I took a shower, but the next day I wanted to take a bath but the tub had not been cleaned. On the first day, I drank two cups of coffee, using both packs of creamer and sugar.My thoughts are that the cleaning crew focuses more on the rooms where people have checked out. My suggestion would be for the hotel to provide a spot check to rooms each day for small things customers might need, like having the tub cleaned and if coffee, sugar, and creamer need to be replenished. Just suggestions, otherwise, we had great experience.
Needs updating...smell of deodorants thoughout.
The room was spacious and updated and the staff was very friendly and professional. From the outside it looks like a typical slightly outdated hotel, however the rooms have been renovated and were great. The pillows and bed were comfy and the HVAC was quiet, which is important considering Im a very light sleeper. The shower got really hot, which was perfect considering I had a cold and needed to sit in the steam. I would definitely stay here again!!!
This hotel is very convenient from Fort Lee military post and close distance to restaurants. The lobby is absolutely amazing! The room look very up to date. My favorite part about the room was the large tv and the balcony, although the view isnt much to look at but having that balcony access is a plus when it comes to staying at a Marriott.
This place is long overdue for an upgrade. Old doors, most rooms smell musty and the front desk at night is poorly staffed. People are reasonably nice who work here. The basement rooms feel a bit like bunkers and the mattresses are ancient in all rooms
Nice, clean room. Bathroom needed repairs. Toilet handle broken, sink faucet loose.
Pros: Lower level rooms open to a beautifully landscaped area where one can smoke and have a drink. The ceiling is extra high, about 18 feet and the room is well spaced with a 60 inch TV. The beds are comfortable and there is a covered refrigerator with a pull out desk for working. Also, there is a twin pull out bed that is great for kids. The bar and breakfast at the main lobby that you can pay for.Cons: the screen door that leads to the landscaped area was off track and fell completely off when opened or closed. The hot tub, which we only put our feet in due to a bunch of kids being in, was lukewarm and didnt work (no bubbles).Overall, would recommend. Close to Ft Lee and all the food establishments plus the staff is friendly and accommodating. Almost forgot, rooms have lots of USB charging outlets to charge your electronic devices. Bravo Zulu.
I recommend finding another place to stay. This is nowhere near as nice as other Double Trees we?ve stayed in.
Right off highway. Easy in easy out. large clean suites perfect to rest a very tired traveler. Highly reccomend.
It was pretty good. Staff very helpful
Sad to say that my experience was not great! Everyday/night we had a difficult time reaching someone at the front desk. 2 night we had to travel to the lobby for assistance. Room service- you actually had to walk to the lobby to retrieve your food. Our room was beautiful but there was a whole in the wall, dirt on the wall & food under the couch (from previous guest). I wish my experience was better.
Had a frightening experience the last time I stayed here. Two men tried to come into my room at approximately 2:30 am while I was sleeping. The only thing that stopped them was the latch on the door. The noise of the latch catching woke me up-terrified! I told them through the door without opening it that they must have the wrong room. They tried to convince me to open the door and take the key they had, which had unlocked the door. They said the front desk gave them the key. I declined to unlatch and open the door and instead told them I would call the front desk. When I called the front desk, the rep that answered did not seem surprised or dismayed; he gave me a quick “I’m sorry” and told me my key would work in the morning. I was terrified! It was very very hard to go back to sleep. I was alone in my room...what would have happened if I hadn’t latched my door?... In the morning, with my hands full of coffee, water and food for the work day ahead, I walked up to my room to find out my key didn’t work. So I walked back down to the front desk. The rep seemed to be the same person who had answered the phone at approximately 2:30 am. He again seemed to act like this was not a big deal; he quickly said sorry and handed me a new key. Upon checkout, after that harrowing night, I was charged the full price for the room - I was astonished....I never write reviews, but thought I needed to share this experience with other travelers traveling alone. Please remember to latch your door behind you!
I recommend finding another place to stay. This is nowhere near as nice as other Double Trees we’ve stayed in.
This hotel is fair. The staff and layout were great. Unfortunately our bathroom was in need of a good scrub down.
This hotel was just ok. They dont provide a free breakfast and the breakfast food is horrible. The bar was out of everything basically unless you wanted beer or wine. When the alarm went off in the room next to mine at 12 am I had to spend 40 minutes in the lobby because the poor kid couldnt get anyone on the phone to help him get it turned off. The water int he shower in my room only stayed hot for 2 minutes and then went to cool. I was told there were multiple restaurants that were within walking distance of the hotel and that is true if you want to cross a 4 lane highway. When I go back there again for my next business trip I will not be staying at this hotel and I will be making sure to let everyone know with my company not to stay here.
The staff at Courtyard Richmond Chester are without exception accommodating, friendly, and delightful people. We enjoyed the cleanliness of our room and the willingness to meet our individual needs. The cafe staff are friendly and pleasant and the chef prepared a fresh meal that met our needs as well. This is why we choose Courtyard Richmond Chester every single year on our return trip from Florida to Pennsylvania and will continue to do so.
The staff at Courtyard Richmond Chester are without exception accommodating, friendly, and delightful people. We enjoyed the cleanliness of our room and the willingness to meet our individual needs. The cafe staff are friendly and pleasant and the chef prepared a fresh meal that met our needs as well. This is why we choose Courtyard Richmond Chester every single year on our return trip from Florida to Pennsylvania and will continue to do so.
Courtyard Marriott in Chester, VA is a great hotel. I have stayed there for the past 5 years, about twice a month. The hotel staff is friendly and makes me feel as if it is a second home. The hotel is newly remodeled, has a great food service, and is reasonably priced. The beds are comfy, it is clean, and the internet speed is great. Lots of desk space and light in the rooms. The bathrooms are clean, and is surrounded by many chain restaurants that are sufficient for my needs. It isnt downtown, so there are not the special restaurant choices you would get in Richmond, but that is not my requirement. I want convenience of travel to my business destination, less traffic, plenty of parking (I hate valet), and just need a room and a bed. They have many breakfast choices, and a bar for the evening with light dinner choices. The breakfast is not a grab and go buffet - you do have to order. They have a market with grab and go options. The rooms have a refrigerator and coffee pot as well. It is a good, basic hotel which meets my needs.
You would think that with all the competition out there they would at least have complimentary breakfast or at least fresh coffee in the lobby. I had to pay for a coffee in the lobby. I know they have those coffee makers in the room but they just dont taste as good as fresh brewed. Then the points I had accumulated for one free room had expired. For a person that doesnt travel but once a year I was looking forward to a free room for one night. But the points I had accumulated for that room expired. Why do you need to have the rewards programs if you cant use them when needed. Not happy about that. So I will not be staying at a Marriott hotel again. So many other hotels that are just as clean and offer many more services than they do.
Nothing special! Needs some updates!
The team at this location is very accommodating. Every question was answered quickly and efficiently. The breakfast service was slow only because the team was very helpful and spent extra time with each and every guest. The dinner service was very good and the team was genuinely interested in what I thought of the food. Nice hotel, great staff, horrible toilet paper
My daughter was getting married at a vineyard close to the hotel, so we booked a block of rooms at the hotel. I was of course very stressed, I had all the totes, the greenery, I had made all the flowers, and wanted everything perfect for my daughter. The staff let me store all my totes and boxes of greenery swags in the board room and all my bouquets, buttonieres and extra flowers in the walk in fridge for safe keeping, the Friday evening staff and morning staff were amazing and kind and helped ease my stress by their actionsI will be forever grateful. My room was so clean and the bed so comfortable. Thank you to all
Room was clean, newly decorated, nice. Only complaint ix lights in bathroom sink very low. Seems to be new green deal. All low lights
Nice hotel...convenient...right off of I-95. Rooms were clean and comfortable. Staff was courteous. Stayed here two nights...room keys stopped working on the second day but gentleman at the front desk took care of the problem.
Im considering not to stay with Marriott ever again. First, Marriott residence inn cancelled our reservation last minute, and sent me and my coworker to courtyard. I have the email as proof. One of the employees named Miriam didnt seem to want to help us, and claimed that they were fully booked as well, until the manager came out and helped us. Later on, more of my coworkers arrived, and everyone had issue with their reservation at residence inn. But everyone was then transferred to courtyard. So why did Miriam say they were completely booked in the first place?? Also, we asked if courtyard served breakfast. Miriams immdiate answer was breakfast is not free!. But did we even mention free breakfast? This entire experience is pretty surprising. First loosing our reservation that we made a week in advance, then getting help from someone who made us feel like they are doing us a favor, when they were supposed to be correcting their own mistake. If its an experience with a 2 star motel, then maybe it wouldnt be so surprising. However, coming from Marriott, a reputable brand-name, and not just one person, but bad customer service experience for our whole group of four people, I can only say I dont have a good explanation.
They are observing the COVID rules!!
Couldn’t ask for a better hotel. Everything is very up to date from the rooms to the lobby. Great internet. Great staff. Whether for pleasure or business you cannot go wrong with this hotel.
Staff is great. Always smiling and everyone welcomes you back or says good bye as you head out the door.
Great staff, facility. Fitness center could be better equipped, but pool & hot tub appreciated. Nice lobby, good Starbucks with small additional (and healthy!) menu items.
Exceptional staff that is always pleasant, friendly and professional. Location is right off 95. Facility is always clean. Food is always hot and delicious.My favorite stopping place going North to South or South to North.ThanksCheryl
The hotel was very nice and clean. The rooms were spacious. The hotel itself seems slightly older but in decent shape. Didnt check out the amenities but they seem nice. Front desk staff was very friendly
If meh was a hotel. Fine, clean spot. But I was driving when I realized I needed to stop pretty soon, and called my husband to book a hotel so I could drive on. Were Gold Elite members so its straight forward from the app. When I got there, the check in lady told me she had to call my husband to check that I was allowed to be there since he had booked it?! I have my DL where we share a house and last name, in addition to the fact that we book hotels for each other frequently and this has never happened. So I had to be embarrassed at the check in, getting permission from my husband. Rest of the stay was uneventful. But as I was going downstairs to check out, maintenance was getting out of the elevator as I was getting in. The floor was wet. Not a few drops, but WET. I almost slipped and had to steady myself. I mentioned it the the cleaning lady who came in with me, and she said huh and shrugged. Thats not the answer to something that could injure the next person getting in.
My family and I have stayed here in Chester for nearby family reunions for the last many years. It’s a bit out of the way for Powhatan and Richmond airport but we prefer here over closer locales because of the outstanding staff and (more recently) the BISTRO dining with great selection of healthy breakfasts and Starbucks coffee bar. Occasionally we even receive free upgrades. (4 bedrooms were traded up to 4 Suites a few years ago). So nice!
My family and I have stayed here in Chester for nearby family reunions for the last many years. It’s a bit out of the way for Powhatan and Richmond airport but we prefer here over closer locales because of the outstanding staff and (more recently) the BISTRO dining with great selection of healthy breakfasts and Starbucks coffee bar. Occasionally we even receive free upgrades. (4 bedrooms were traded up to 4 Suites a few years ago). So nice!
Stayed in 2 different rooms, both immaculate with pretty, sensible furnishings, layout. Front desk helpful, very cordial.
The room was not bad, with a huge TV. However, the couch and the carpet had a dirty feel. Whenever I walked bare foot, I felt my feet getting sticky and the couch was stained. The worst was that I found a huge clipped nail on the bad, on the 3rd and last night I was there. So, most likely that piece of nail was there before I came, which means that the sheets were no changed. That is one of the most disgusting things. I didn’t complain because was my last night. The company I work for always stay there and we have people traveling all the time. I will be making a compaint to the organization. This is not acceptable.
This was the first time I had stayed at the Courtyard Richmond Chester and it wont be the last. The check in staff were very pleasant and efficient in explaining all the amenities available. The room was very large and the bed was very comfortable. I had a good night sleep without any disturbances. The breakfast was outstanding and the service was first rate. I would recommend the Courtyard Richmond Chester to anyone.
Geneva is awesome!!! Always a smiling face, and remarkably remembers your drink, your favorite foods to order, and always has engaging conversation!
My wife and I wanted to just get away and celebrate our 25th wedding anniversary so we stayed at Courtyard Richmond Chester. Best experience ever, the staff was amazing and the suit/room was beautiful, clean and the staff went above and beyond. I highly recommend to anyone!
This hotel is nice and has everything you need for a good stay. You can tell certain things have been updated while others have not. For example, the room had updated features (TV,decor) but the bathroom wasnt like it had shown in the pictures (a walk-in shower; a 1950 toilet paper dispenser). Also, Ive stayed at cheaper hotels that had better coffee makers in the room than this one did, although I can see why this would not be important to some. The staff was not as friendly and outgoing as other places weve stayed, and I also think that for the price you pay they should have a little free breakfast like most other hotels. All in all, the hotel was clean and we had no complaints other than these small details we noticed.
After my wife and I checked in to the Courtyard for a quick getaway for rest and relaxation. We decided to go downstairs and try a drink at the bar. My wife ordered and simple Margarita and the gentlemen behind the bar first pulled out a booklet to figure out how to mix a Margarita, after 15 or so minutes they came to the conclusion that they didnt have any Margarita mix and the other ingredients were sparse. So not having a drink my wife and I figured it would be nice to try the whirlpool tub in the pool area. So we went back to the room changed into our swimsuits and headed to the spa area. And low and behold when I turned on the whirlpool there was barely a bubble. We utilized the phone and called hotel staff to only be told that the lack of bubbles and barely functioning spa was a normal factor. Next after the second disappointment, we tried the pool. And to our disbelief the sound of the fire alarm rang throughout the building. We had to evacuate the building to a courtyard where we was discombobulated and confused as to where to go and in our swimsuits. Then to find out it was smoke/burnt food in the kitchen of the hotel. It was suppose to be a relaxing evening that turned in by far one of the worst stays that I could have experienced. I attempted to make a romantic evening after from the kids for my wife and it turned into extremely negative experience.
I have been coming to Richmond on a monthly basis since Nov 2018. This was one of my better trips and the staff at the Courtyard Marriott have always been superb! Without question the people on the staff make this property unique and a high quality place to stay.
I have been coming to Richmond on a monthly basis since Nov 2018. This was one of my better trips and the staff at the Courtyard Marriott have always been superb! Without question the people on the staff make this property unique and a high quality place to stay.
Staff was nice enough and location is convenient. Room had a funky smell, but was otherwise clean. Fitness equipment needs some help. It was ok for an overnight stay while on a long road trip.
Staff was nice enough and location is convenient. Room had a funky smell, but was otherwise clean. Fitness equipment needs some help. It was ok for an overnight stay while on a long road trip.
My wife has awful experience here. Front desk gave someone that was not her, 2 guys in their twenties, keys to her room. They tried to get in luckily she had the latch closed. They asked her to open it anyway. Horrible ordeal in the model of the night. I followed up with Marriott corporate and the hotel both promised to get back to us “immediately”. Never heard from either. Called manager back at the hotel he ignored my calls
Our stay was perfect. Had three rooms for the family and not one complaint. We had dinner and breakfast and both were served to us with big smiles by very pleasant people. And, we didnt get killed using our points.When given directions we were told it is right off I95 and it was. Big plus for us.
Our stay was perfect. Had three rooms for the family and not one complaint. We had dinner and breakfast and both were served to us with big smiles by very pleasant people. And, we didnt get killed using our points.When given directions we were told it is right off I95 and it was. Big plus for us.
- Address:2001 W Hundred Rd, Chester, VA 23836, United States
- Site:https://www.marriott.com/hotels/travel/riccy-courtyard-richmond-chester/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2&y_source=1_MjgxODUxNC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
- Phone:+1 804-414-1010
- Hotel
- Indoor lodging
- Meeting planning service