My husband and I both worked with Austin and had great experiences. He worked with us to find a vehicle that was in our price range and really went out of his way to try to stick with what our budget was. The general manager, I cannot remember his name :(, also was fantastic and genuinely seemed to want to help us out. Overall we felt like we were listened to and treated like real people, not just someone whose money they wanted. I would recommend them 10/10 times.

One of the best car buying experiences I’ve ever had. Every single step of the way the staff was super helpful. Kate was amazing listening to my wants and needs and making sure everyone else would keep them in mind!

Jonathon York has provided excellent customer service!! At the time i had to get my inspection done and oil change he had went above and beyond to make sure that my car will be set straight for me and he is very knowledgeable on what he do!

I’m at so happy with my purchase from Loyalty Volkswagen! I love my new car. Our experience was great from the moment we walked in and out. Jonathan and Dylan were both super helpful. The whole team was awesome.I would definitely recommend anyone to shop here!

My wife, 1 year old son and myself had the best experience with D.A. and the crew at Loyalty VW. D.A. did an incredible job helping us find exactly what we were looking for. We ended up buying a car there with D.A. help, and the whole process from start to finish was super smooth. Didn’t feel pressured in any way, everyone (Greg and Dylan included) were extremely transparent and honest along the way, helping us navigate our buy. I would 100% return here for another purchase in the future.

The service and sales team are awesome. They made getting a new car so easy.

Chad, Jonathon, Andy and the whole Loyalty team was amazing. They treated us with the utmost respect and really wanted to get us in a new truck. We got in and out in record time and we truely appreciate your time and efforts! Thanks guys, you are amazing!

Ask for Kate, Shes Great!!!Love my VW!!!

The best car buying experience I have had by far, Andy Hook, Johnathon York, Chad Kranz at loyalty V.W. are the most welcoming and intelligent people you can ask for. I had issues I needed help with and they made it happen. I can not be more happy the way things came out. If anyone needs a new or used vehicle I would highly recommend these guys. Thanks again for an awesome deal and beautiful truck!

Andy was amazing during our purchasing experience! Definitely recommend reaching out to him if you are looking for a VW! The environment was clean, every staff member we came in contact with were so friendly!

Andy and DA were both fantastic. Traded in a vehicle and leased a new vehicle and the whole experience was smooth.

Andy was fantastic helping me purchase my new Tiguan. I highly recommend him and loyalty VW to anyone in the Richmond area who is looking for a pain free shopping experience and also amazing warranties on their vehicle!

Andy and Dillon were exceptional during this process. They answered all our questions and provided supportive feedback. Andy Hook is extremely knowledgeable about the VW Tiguan, which was very welcomed! Highly recommend Loyalty Volkswagen!

If you want the BEST experience, you have to ask for Jonathon York in Chester!! He made the buying process so simple. I mean it! Jonathon York. With all the technology and features. He went over everything about that car and made sure we knew everything that was available before we left. I wish there were more people in the world like the people at Loyalty in Chester. And everyone there was such a pleasure to work with. Loyalty really cares about their customers. I honestly wish I could buy another vehicle because it was so easy.

The service team at Loyalty VW are awesome. Took my car in for check engine light on. Mike A., Savanna, and Mark got right on it. It was a camshaft malfunction. Thankfully I have AUL warranty, so I only had to paid my $100 deductible for a $535 job and got my car back within hours. The service team are superheroes of Loyalty VW. Thanks again superheroes!

Needed a vehicle and Johnathon and the people at Loyalty VW were able to help me out and get me in a car that I could afford

Jonathan York was incredibly helpful and an amazing sale representative. He was patient and thorough and despite not purchasing the vehicle, I would recommend him to anyone. Loyalty is an incredible place to buy a car from and I will shop there first from here on out!

Taz was extremely helpful and got us a great deal on our new used car

Andy Hook was great to work with during the purchase process. He is extremely knowledgeable with the Volkswagen product line. Thanks to Andy and Loyalty VW for a great buying experience.

Andy Hook is a joy to work with. He is incredibly knowledgeable and always put me first. I have recommended many of my friends and family in the past and the team at Loyalty never disappoints. Thank you to the management team for helping make my experience seamless and simple. If you are in the market for a new or used car be sure to start with Andy Hook; he is so easy to work with, takes the time to understand your needs, and ultimately works in your best interest to ensure you have an excellent experience regardless of the outcome.

Kate Barnard was a joy to work with! She is knowledgeable, and goes above and beyond for her customers. This was by far the easiest car buying experience we’ve had in a very long time. We highly recommend this dealership and salesperson!

Andy is outstanding! He’s honest, fair and has great integrity just like the dealership. We recently moved to Virginia. I’ve purchased many cars in my lifetime and this by far was has been my best experience. I would recommend Andy and the dealership highly!

Kate at Loyalty VW goes above and beyond for her customers. She is extremely knowledgeable and makes the car buying process seamless. This was by far the best experience we have had purchasing a vehicle.

Didnt call us to pick up the car after the service was done. Bad communication. Called and called, no one answered the phone and this was at 6pm. Had to go there to pick up the car. Thank God someone was there to give us the keys. The guy there said no one told him about anything.

Really wish I purchased my car at Loyalty with Jonathon! Instead, I have just recently purchased a vehicle at DARCARS and what a terrible experience it was. We were at the dealership for hours trying to seal the deal on a OK Sianna. After the purchase, we as customers were abandoned by DARCARS and left to beg for items that were promised after the deal (like an additional key and a second row jump seat). I should have been more patient and waited to purchase from Loyalty because a few days later Jonathon found us a Sianna with less miles that was in better condition than the one we purchased. Not only was Loyaltys Sianna better quality it would have also been backed by a better warranty and better customer service

Just purchased our second car for loyalty. Great people to deal with.

If you are in the market for a new Volkswagen visit Loyalty VW in Chester Virginia. The salesman was very knowledgeable and helpful with the new vehicle purchase.

Great car buying experience! Kate was awesome, the negations were ideal, and the paperwork was seamless! I absolutely recommend Loyalty VW but only if you want a great deal with incredibly helpful staff!

We were very impressed with the service advisor, Mr. Michale Altizer. We brought our Atlas in for routine service and my wife said she thought she was hearing a knocking/rattling noise from somewhere in the car. Michale said Ill bet its coming from one of the front sway bars and said they would check it out. Sure enough, the left front sway bar link had some play in it and they replaced it. Michale had the technicians run diagnostics on everything my wife said she noticed and they found a couple other error codes that needed to be addressed with a software update. She says the cars running wonderfully now. What a wonderful experience being assisted by Michale.

Service Department has great customer service reps. I highly recommend them.

Thanks Kate for the wonderful experience of shopping with Loyalty VW. You made it pleasant and a breeze.

Andy Hook is a first-class salesman. Hands downs my best sales experience when buying and trading a vehicle. I hope to work with him again in the future.

Thomas was awesome at helping find the best car that matched everything I wanted and needed in a vehicle! With my growing family, I needed something bigger, and he found my Atlas! This is my first Volkswagen and I couldn’t be more pleased with the great customer service and the friendliness of everyone there. Thanks guys! Give Thomas a visit!

Through the many years I have bought about 20 vehicles from different dealers. My latest buy was from Loyalty and the salesman was Andy Hook.He made the whole buying experience a smooth ,pleasant and outstanding transaction. I rate Andy as one of the best salesman I have ever dealt with at a car dealership. If you are in the market for new or used vehicle, see Andy Hook.

As always, 5 star experience at Loyalty Volkswagen!!! If I could give more stars I would!!! Kate Barnard made my Tiguan buying experience easy and fun. Recommend anyone wanting to buy a vehicle, go see Kate at Loyalty! As a side note, Dylan and Joe up front and Alex, Ryan and Mike in service were all on point!!! Thanks to the whole crew!!!!

Andy was so knowledgeable. Answered everything I needed to get me into the vehicle of my dreams!

Ģreat place to buy your next car. Salesman Andy Hook, Hooked us up (pun) with a very nice used camry. We had a great experience and great people to work with. Got me a payment I could afford and just an overall great experience. I recommend loyalty Volkswagen to anyone. Asked for Andy cause he will Hook you up (PUN).

Excellent, Johnathon York is the guy to talk to.

Kate Barnard was more than helpful and went above and beyond to make sure we got what we were there for. Thanks Kate!

I had a great experience with Loyalty. Jonathan, you rock! Thank you Loyalty for giving me a great deal. It was worth driving from Ruchmond to visit you.

Everyone is so nice here, and will do almost anything to help you.

I had a great experience at Loyalty Volkswagen. Andy Hook is the best salesperson I’ve ever dealt with. I had a very relaxed test drive and some great conversation. I did not end up purchasing from Loyalty and Andy was super understanding despite going the extra mile to make sure I could test drive one of Loyalty’s pre owner vehicles. When I am in the market again for a new vehicle I will be calling up Andy first.

Wonderful salesmanship!! My Sales Lady Kate was fun, knowledgeable and made me feel very comfortable. I’m more than pleased with my purchase 🤩🍾❤️

Kate was fantastic! Very friendly, helpful, and easy to work with. The entire sales team was very professional and friendly as well. I cannot say enough good things about my experience! I will be recommending Loyalty Volkswagen to my friends and family!

This dealership is wonderful to work with, especially Taz! Quite honestly the best customer service experience Ive had in a very long time! Taz went above and beyond to put me in a vehicle, and the one I got is in immaculate condition! I will be returning when I need a new vehicle, and would recommend them to anyone looking to get a used car!!

My experience with my sale person Tina was a greater experience. She was very knowledgeable of vehicle that I was looking for Rogue 2021. She walked me thought the whole process. She top it off when she was able to put my brother memory sticker on my new vehicle 2021 beautiful Blue. Check out Tina at Nissan Locality in Colonial Height VA

I visited Loyalty Nissan expecting to purchase a used vehicle. Tina Lewis greeted us, listened to what my expectations were and was able to make it possible for us to purchase a 2020 Nissan Kicks. I am beyond excited and thoroughly pleased with the experience I had with Loyalty Nissan and Tina.

Kate Barnard did an amazing job with getting me a new car ❤️

Loyalty Volkswagen was absolutely amazing! I have to say Kate was the BEST sales person I have ever worked with! She was so understanding and down to earth that it just made the sales experience one to remember for ever! Because of Kate I will always be a loyal Volkswagen owner! Thanks again for making my decision that much easier

Jonathan is a great sales representative. If you stop by ask for him.

I wish there was a zero stars option. Facts speak for themselves. I took my Atlas for AC issues and right out the back they told me they were going to drive it home that night to troubleshoot (for AC issues!). Well, the person that drove it home lives in Blackstone (80 miles roundtrip). I come back the next day, the serviceman says the car is ready, gives me my keys points at the car outside (no paperwork because is under warranty, mmm). I jumped on the car and part of the dash panel is on the floor with tools all over. I go back inside and ask to speak to the manager. Well, the manager is who drove the car to Blackstone and presumably fixed a refrigerant leak. My experience there is the worse that I have experienced in my entire life, just out of this world, stay away my friends.

They do not like warranty work and dont call you back

If I could give it 0 starts I would for the service department. Worst bunch of service advisors, dropped my vehicle of on Thursday for oil change and tire rotation. Didn’t hear anything for 4 hours, I tried calling but never got an answer, left a couple of voicemails and nothing. Finally 6 hours later another service advisor answered. He told my my service advisor was gone for the day and didn’t leave any notes about my vehicle, they didn’t know what the status of the vehicle was or anything, finally after a little while he was able to track it down only to inform me my car had been ready for a few hours, but the service advisor forgot to call me or let anyone know my car was ready. Absolutely worst service advisor every single day me of them have done me wrong before.

Kate was an amazing sales person. Thank you for helping me with purchasing my new SUV.

I went and saw Kate at loyalty Volkswagen and I’m so glad I did. I called the day before going just seeking out some information and she answered the phone. She was never pushy and wanted to make sure I bought exactly what I wanted, but there wasn’t any pressure to buy anything if I didn’t want to. She even went the extra (few) miles and picked up the car I fell in love with as it was at a different dealership. If you’re looking, go see Kate.

Kate at Loyalty VW was awesome! Out of all our car purchases this is the first time we actually enjoyed the car buying experience! Please visit them, even during COVID they treated us like royalty. We highly recommend Loyalty VW and Kate 😊

This is the second time we have bought a car from Andy at Loyalty. He’s as kind as they come and I will always return when I am in need. I highly recommend going to see him.

I just purchased a 2021 jetta with the amazing help of Thomas! He was very patient with me and assisted me generously. I’ve been there prior to my visit when my friend purchased a jetta and we had the same great experience. I surely recommend this location.

This has been one of the worse out of state purchases I ever made in my life! My temp tag expires 3.15.21 and I received replacement vtemp tag 3.24.21 after getting a ticket.I have been calling all day to get information about my warranty coverage and no answer! They want your money but after that you really dont hear from anyone!

Had a great experience buying a new car! Taz asked what I was looking for and found the perfect one! Process was smooth and although this was a major purchase, the entire team made me feel great about it! Love you guys at Loyalty and I am so proud to be a new customer with you guys!!!!

Very efficient, throughput good. Felt like the chairs were too close together for COVID in the waiting area.

Fast service and friendly

Overall, a great place to purchase a vehicle! Loyalty really worked with me to negotiate a price that was within my budget on my 2018 Honda Fit. All associates were super helpful, but Ms. Tina Lewis showed me the vehicle and went the extra mile to ensure I could take it home with me that night! The buying process can be time-consuming and although Loyalty closed because it was past business hours of operation, Tina and staff stayed over to assist me with my purchase. They truly went above and beyond to ensure I could drive off their lot in a car that I have been hunting since Feb. 2020! I cannot say thank you enough!!!

I brought my Jetta 2019 to shop after purchased in Nov 2019 because of engine noise when acelerating at 30mph. They said they were going to put my name on a list to call me when they find out how to fix the noise. Nobody never call me no recall for this noise. After more than a year i come to dealer for service on noise and their new response is that this is normal characteristic of Jetta 2019. That is ridiculous, this should be part of the sale pitch and customer can decide if they want to purchase or not. The noise is annoying when you have a brand new car.

I have been with loyalty Volkswagen for around 2 years now and I’ve never had so many problems with a dealership before. I’m one mishap from canceling my lifetime warranty and doing all maintenance and purchasing parts myself. I’ve gone in to have an oil change and oil profusely leaked from under my Subaru, Volkswagen stripped the oil pan drain plug causing a hairline fracture in my oil pan, then when I brought it to their attention they did the work but still charged me for labor even though I purchased the new oil pan, hardware, and filter. The Exhaust manifold is in the way of my oil pan and they stripped the exhaust manifold bolts too. Months later I go in for another oil change and they didn’t tighten the oil filter all of the way so oil soaked the engine bay. I had both of my front control arms replaced and my lugs were stripped so badly that when taking the lugs off I broke the wheel studs off and had to buy 2 new front hubs. They also overfilled my engine coolant reservoir to the point that the liquid had no room to expand so air bubbles got pushed into my radiator and caused a very annoying overheating issue that I chose to fix on my own. Please be careful buying a car here if you are considering getting your cars maintenance done here. My car has less than 80,000 miles and I’ve had more trouble with it than my 97 tacoma with 357,000 miles. Besides the actual maintenance I’ve never been displeased with the people themselves, the workers are polite and honest and will do anything they can to help you and the sales department is very open to everyone and what they are looking for. The people are wonderful but the guys don’t know how to work on anything other than a Volkswagen.

Put our 2017 rav4 in shop for the recommended 5,000 mile check up as usual they told me all the things that they think need to be done but that doesnt jive with the owners manual but forgot to go through the courtesy car wash. I then had my 2015 tundra in for the same 5,000 mile service and to rotate and balance the tires. They charged $89.95 +$ 13.49 for shop fees? Really! What are the shop fees for balancing tires? Of course we were told about all the things that needed to be done that again doesnt jive with the manual. They however forgot to mention that the tire pressure sensor monitor light was on. They also forgot to reset the service soon light and as usual didnt go through the car wash. Dont worry I dont think Ill be buying any more vehicles from LoyatyToyota VW NISSAN!

I came in to just test drive 2 vehicles and ended up leaving with one of them! Sales team couldnt have been any better. No pressure, extremely accommodating, and very knowledgeable about their inventory. I’ve never had a dealership follow up with me several days after the purchase, but my sales associate reached out by both text and email. I would highly recommend this dealership!

I reached out to several VW dealerships about new GLI. From the moment I got a response from the sales manager, Joe, I never felt pressured and actually enjoyed the entire experience. I worked with Andy who was extremely knowledgeable and allowed me to lead the process while happily answering all my questions. I would recommend Loyalty to anyone that was looking to purchase a VW.

This is my second car I have bought from Andy. He always treats me fair and helps me get what I want. I was even looking and was set to order from another business, but then he gave me a great deal and so I bought from him! Always a pleasure to work with Loyalty VW!

My husband and I had the best experience ever buying a car, well 2 vehicles. Kind, friendly, genuine are the things I didn’t expect to find but was surrounded by. From now on all recommendations and purchases from Kate and here.

Kate is Amazing she made my car buying experience fast easy and hassle free I love my new car I’m overall Happy . Thank you loyalty😁😁😁😁

Andy was excellent to work with. I was anxious about such a big purchase but he made me feel confident about my choice and went through every small detail on how my car works, as well what to expect from the Loyalty for Life program. Dylan, from financing, was also very knowledgeable and went over all of my options as far as warranties and gap insurance go, and even managed to squeeze out a small discount on the gap. All in all, I had an excellent experience at Loyalty VW and would recommend it to anyone!

I am from Florida and reached out to Andy Hook at dealership about getting a new car. He was very prompt with the replies and we were able to work our pricing very easily without all the haggling. He valued my trade at a good price point sight unseen. Once I arrived at the dealership we had all the paperwork signed and done in about 15 minutes! Highly recommend Loyalty and Andy Hook if you need a new car. Check them out!

What a great car buying experience. Absolutely beautiful facility with a friendly staff. We purchased our new car from Andy Hook, super knowledgeable and attentive to our needs. Couldnt be happier.

We drive 3 hours just for the Sales service provided by Andy.

Taz and his team including the financer the manager went out of their way after to help me get into a car that made me safe and excited

Third purchase/experience here. They have the best pricing and are always professional. Will always purchase from here!

Ms. Tina was very professional and courteous while helping me choose my new car. I would truly recommend asking for her when you go to loyalty Nissan.

Volkswagens are great vehicles and if you’re in the market for one, do yourself a favor…choose another VW dealership. I purchased a vehicle from this dealership when they were Priority Volkswagen. The experience was good so when I was ready for a new car I went back. This turned out to be a mistake on my part. I purchased the vehicle in May of 2020 and they just sent the paperwork over to the DMV to register/title the vehicle in my name last week (Feb. 2021) AND the DMV still doesn’t have all of the paperwork that they need from Loyalty. They put plates on my vehicle, gave me a registration for my glove box, they just never sent anything to the DMV. Initially I was told there was a hang-up on the DVM side. I reached out to the DMV and they assured me that that was not the case, they hadn’t received paperwork from the dealership. Next I was told there was a backlog because of the Corona Virus. Then I was told that because people were working from home someone forgot to click a button. I started trying to resolve this issue with the salesperson who sold me the vehicle. When that didn’t get anywhere I went to the Asst. Mgr. Finally I went to the GM who assured me that he would personally see to it that the issue was resolved back in September. Fast forward to Feb. 2021. When the new vehicle didn’t show up on my property taxes, I reached out to the three of them AGAIN. I was sent a copy of the title showing that it was in my name. Today I received a letter from the DMV that the vehicle was JUST registered to me last week, AFTER I emailed them to follow up. Additionally, they still haven’t sent the DMV all of the documentation they need to complete the paperwork. We’re on month 9 now.

Took wifes vw jetta for diagnostic but got the full monte, I guess its income tax season, was told everything wrong with the car short of saying, it needs more gas. Prices very high! on quoted issues

Loyalty VW was awesome. Andy was very helpful and informative. Great experience.

Great experience i highly recommend Kate and the whole team they got me in and out and were very helpful along the way.

Kate is a wonderful sales person. She is professional and informative on the car buying experience and, most of all , no pressure! She gives you all the information you need to make a decision. I will come back to see her when I decide to purchase a new car.The finance department is also very informative on different options available to you . Thanks for a great experience !!!

We bought a 2020 VA Jetta from them. We love it!! Needed some assistance with connecting my cell phone. Got the go needed with no problem!

I recently purchased a 2020 Jetta. I had the best sales consultant ever...Mr. D.A. Davenport!!! Mr. Davenport was extremely understanding, patient, informative, kind, and have a great since of humor! Trust me when I tell you they can work them numbers to make what you want affordable!!! Not to mention I have lifetime oil and filter changes, state inspections, power train guarantee, and towing!!! I strongly recommend Mr. Davenport and Loyalty Volkswagen to anyone searching for a new car!!!!

Friendly, timely, professional customer service . Ryan also offered many useful maintenance tips on things that I need to attend to ASAP for safety and mechanical reasons. But, he didnt try to pressure me into doing them. I appreciate that very much!

The service was great from beginning to end! Hospitality, genuine care of what we were looking for, and even staying in the price range (no hassles), just overall great service! Thank you Loyalty Nissan!

Tina was wonderful!!! She gave me just what I was looking for plus more. I’m so excited to drive my 2020 Sentra!

Andy is such a great salesman and extremely helpful! He is kind and had everything ready for us when we got to the dealership! If you go to Loyalty VW in Chester ask for Andy!! 😊

Worked with Thomas L, very proffessional and informative. If youre looking for a good honest salesman Thomas is your guy!

No pressure to purchase. Paperwork completed quickly. Customer service above par. See Kate for exceptional customer service.

Loyalty take the advantage of people sale want they want and telling you you cant get the car you want because your credit have to be above 7 then when car give you problems and you dont feel safe with it they want let you get another car . They also give you the run around and try to talk to you like youre no body. I talk to a manager Joe s and he was so nasty. I really hope this dealership leave how to respect there customers. Im been disappointed by this company several times.

If you go to Loyalty Nissan make sure you ask for Tina Lewis. She is the best. Austin was great as well.

I did it! I bought a car!!! It took some time and they were patient with me. Congrats to me! I didn’t feel pressured and did my research and texted and emailed for a few day’s so I could know what to expect and what price range etc. They are good at negotiating so I paid more than I hoped I would or I would’ve given five stars. But they were polite and friendly and overall it was a good experience.

Andy helped me find the perfect VW specific to our family’s needs. He was patient, and helpful in the process, and we couldn’t be happier in our new VW Atlas. Thank you, Andy!

Buyer beware:I got a 2020 tiguan last month. My salesman was awesome he did the best he could. The first problem was that all of their signage and television commercials promised 6 months no payments. Got to the dealership, the sign out front said it as well. Both salesman and manager said they were no longer running that promo. When I got home that same day there was an add for the 6 month promo on facebook. I checked and it was also on their website. That was aggravating but not the biggest deal. The biggest problem was with lifetime loyalties and what we were told by multiple employees on the phone. We double and triple checked to make sure we understood our benefitsGot to the dealership and they told us we were wrong and refused to offer us the services that MULTIPLE employees told us we were entitled to. We ever called right before we left for the dealership and were assured by an employee that everything was fine. The guy we spoke to once at their business said to my husband, Im not sure who you talked to or what they were smoking but the answer is no. Thats an unprofessional response and if we were wrong fine. We could own that. However, we were told incorrect information by at least 3 employees. Any business that cares at all about their reputation apologizes, compromises, and/or offers some sort of concession to the customer for their employees mistake. Its just good business. Then you retrain and clarify information with your staff so the mistake wont be repeated. Moral of the story...I love my tiguan but we are NEVER using any loyalty dealer again.

Great place I worked with Greg Grandison and he was able to work out an amazing deal and get me in a brand new car. Thanks for putting so much work into getting me a vehicle. This is a company I am sure to deal with for life.

Andy Hook hooked me up with a new Jetta. He helped me set up my phone to my car, and was overall super helpful in showing me various cars and pricing. Very knowledgeable on specs as well.

My wife and I purchased a 2017 Jetta Sport from here not long ago. Looked over the vehicle and found a couple of issues. Andy my sales guy was great to deal with and assured me they would be taken care of. Right before we left the dealer I noticed an issue this a chip in paint on the front bumper. Andy assured me this would be taken care of. When my wife took the vehicle in for its first service she showed the issue to a tech and they said it would have to be sprayed or something and Andy would get back to me. Never has! One day while cleaning the car I noticed something in the front springs. They never took what I believe are called the shipping blocks out of the front and rear springs. No wonder why the suspension was so hard. I would expect better customer service!

Good place