Good environment and wasnt busy at all! Friendly staff, guards were a bit much but overall i was a happy citizen leaving there!!

Quick easy and very informative the workers put their best foot foward amd they really move when you need something expedited.

I couldnt believe how Friendly they were at a Social Service OFFICE. They smiled and greeted me when I walked through the door. I was helped right away and the lady was super friendly. This was a great experience

The most helpful hardest working environment ever!

Love this place theyre very good with my pets

I would give 0 stars if I could! These workers are a complete joke! They are lazy and act like doing their job is the hardest thing in the world! They lie - even the Supervisors!/ Very sad & pathetic! Va Beachs workers make you guys look terrible! Do not work in public service if you cant handle it! All hundreds of us have had the same issues! Get it together! There is a pandemic going on! Shame on you all!

Nice clean environment and helpful friendly people downstairs.

Very clean got right in staff was wonderful a security guard on staff.

Theres definitely poor customer service

Very helpful, kind, respectful, and not to mention super duper friendly. The security guard gave up his break to help me get my truck started so I could get home and I am very grateful for his help because I would have been stuck there with no money and no way to get help from a friend so thank you for the help man

While they have many demands placed on them, and due to the nature of their job, they are probably dehumanized at times.I have to say that I’ve had a FEW pleasant experiences.I have had MANY unpleasant experiences.Typically, each person you encounter is extremely rude (sigh, eye rolls, disapproving tones), and they do NOT speak professionally.Many of the staff lie, for whatever reason, and they don’t have consequences in place, quite the contrary they staff are often backed by supervisors, who are biased.Don’t bother trying to file a complaint as the individuals who hold those hearings, will hear your complaint and completely ignore it, further backing the actions of the poorly behaved staff.The third level of complaint involves circuit court, and that means that Chesapeake City employees are in charge of deciding the case... and since the state level doesn’t do anything correctly, why would the city.Feeling hopeless for myself, and everyone having difficulty right now.

The social workers were helpful and we got the assistance needed. The only issue was that the guards expect you to park if waiting for someone. Youre not allowed to wait on the side even though there is no No Parking sign posted. Service was otherwise good.

I must say, most state, city and even federal agencies get a bad review because of the long long wait times, but this agency was not bad. We arrived, took a number and b4 we took 2 steps they called our #, we asked for what we needed and within 10 minutes we were in and out of facility and accomplished ok our goal. Not bad. Good job Chesapeake Human Services.

Great speed of service, very good staff. Ive told a few people that worked there this very thing because I meant it. Chesapeake Human Services is terrific in what they do. Never had an issue.

The receptionists are nice and helpful! The place is well kept. Not to much to say but it was not a horrible place.

These people are messy. They never call back and never answer the phone. Then you get notices of termination for not completing a interview that you already completed or that you weren’t aware of.

I have the most amazing team of ladies that help me and my kids. Would be so lost without them. Ms Price Ms. Mills-Clark Ms. Hardison Ms. Baker all outstanding and go above and beyond.

If I could put zero stars I would. Theyre horrible

Very helpful in giving and processing paperwork that you need. Walk in - and apartments is welcomed.

I was receiving tanaf and food stamps. That all came to a end when I had fraud on my case! Then getting terrigated by the case manager about my situation. So I called for. Why do you get to receive Benefits then getting them taken away? Now I have to reapply for something I did not do. I have zero money for food or nothing. The government is suppose to help us young single moms but it seems like it’s backwards and just getting hopes up. I’m very disappointed in social services for what they have done and singling out my situation. My daughter and I were in a abusive and hostile situation and they want to question me about it and make it seems like I’m lying ? You don’t do that, you don’t stoop that low. I look out for the best interest for my daughter and I. Then I get treated like a liar?

Pretty decent.

When calling no one answers did an application online for snap almost a week and a half ago and herd nothing from them its sad and when calling they do not pick up

Professional, helpful and friendly staff. Everyone seems to have such warm and serving spirits. Ms. Smith in APS, is great too. Has my family feeling like were family. Thank all you CHS staff for what you do!

Extremely rude people ...the caseworkers never call you back ....I have been waiting for my sons insurance to be approved since January and its still pending after the caseworker finally told me it was going to be approved ... Only to get a call from my pediatricians office saying that it still hasnt been approved ... my son still hasnt had his fourth or six months shots .. I dont know how these people majored in college for this profession when they all turn out to be a bunch of rude scumbags .. You are supposed to care and understand when needy families need help.. that is what they signed up for ..yet they dont give the courtesy not even to be nice to people ...this place needs NEW PROFESSIONAL AND UNDERSTANDING STAFF!!!

I had to handle some business there. But the phone operators definitely need some customer service skills they customer service skills suck they dont even know how to talk to people how you think you got a job down there if you dont know how to speak to people

They cut my 16.00 food stamps. I really need it

I find the service to have a lot to be desired! to say the least!! Front desk is fine but they are not the ones that are supposed to help people on medicare as my elderly Dad is. I have called and called and called to no avail as his aide has as well for weeks!! The person NEVER returns calls and I keep calling then 2 times she has called back but still no results as she seems to keep putting us off. He was late retuning his renewal for medicade but still only by a week and we faxed it back to the services and was told they never received it!! REALLY,after being faxed 3 times! I highly doubt it! At any rate went there and handed his case worker the renewal papers ,so here we are a week later and NOTHING!! In the mean time he is not covered and is in need of his supplies and hoping to still keep his aide as no payment from medicare is no pay for his aide! So with saying all this,I pray I never ever need their services as it is so horrible!!

Theyre rude as f##k and act as if youre bothering them just by asking legitimate questions to be sure you understand the policies. My caseworker (no I wont give her name) is a horrible woman who obviously doesnt take her job or your needs seriously. But even with that said I have had some good experiences with this cranky crew so for that Ill only leave 2 stars instead of just one so I could post this.

They fast and they make sure you are helped

They supposed to help you but the main goal seems to be getting you off the phone as quickly as possible. Three different people lied to me repeatedly and one of them included the supposed supervisor. I see why the case worker she supervises didnt do her job. Calling the director on all three of them MONDAY MORNING.

I say NO STARS, but it wont let me post w/o 1. Ive never made a complaint before but this time I have to. Front desk staff is ALWAYS rude but I maintain my respect & professionalism making sure I always say good morning, etc. I had paperwork that I turned in lost so many times its ridiculous. Even when im on the phone w/ a worker & they ask me to email a document, they say they received it, a few weeks later I received a letter saying they never did. One time a worker called me 4 months after I turned in something & told me she is new & found my application along w/ a bunch of others just sitting on my desk & it needed my signature, even though I know I signed it before because my copy had the signature. Recently a new lady was @ the window when I turned in documents & asked if I can get a copy of the application & have it stamped Received like they usually do & she gave me nothing but ATTITUDE, ROLLED HER EYES AT ME, STARTED SLAPPING MY PAPERS DOWN ON THE COUNTER WHILE SHE STAMPED & STAPLED & EVEN THREW IT IN THE INBOX ACROSS THE ROOM. Before I walked out I told her Im being respectful, so I really dont know what the issue is so you have a good day!!!

Went to this office to just ask a question. The people at recepion and security were extremely rude. They said did you take a number. I asked just to ask a question. They said yes and turned away. I really want to find out where i can make a complaint.

Same old government office. Rare to find someone super kind working there.

I work with Chesapeake human Services or social services. They assist me with food stamps ie the SNAP program. I have found service at the office to be very good with relatively short periods to see people.

Been a client for a while. Generally nice atmosphere and plenty of services, and people to assist you in landing those services. Thank you for all of your help @#Social Services!!

Great customer service, much more organized than some of the other local human services departments...I wont call names

SO RUDE, your job is to help people not belittle them. Im 9 months pregnant and just got screamed at by the lady on the phone. I hate the Chesapeake Office

Never returns calls.. I have been trying for over a month now to get my case worker to return my calls. I have gone a month without insurance due to an error on their part. A month without my medication and doctor appointments. I have left messages with over four different cases workers. I have one return my call only to tell me she had to give my information to another one to have them call me the next day and still no call. What is it going to take for them to return calls. Who needs to get involved in order for them to handles this matter.

If i could give zero stars i Would ! I am so tired of this office denying people and not giving them an accurate reason for denial. I applied for SNAP A MONTH AGO ! I never received a denial letter i had to call case worker GASTINELL who is one of the RUDEST human beings ive ever encountered! This place needs to be shut down or all the staff needs to be fired and replaced with staff who actually have hearts!

Very unprofessional, rude, lazy and nasty. I cant believe I was audited and they werent. Even though it turned out good. I ask the lady why she said because of the worker but it doesnt matter they need a whole new staff

The front desk ladies were very friendly and helpful. I though with the caseworkers it seemd like they always have isdues with me. The system really stinks it is meant to keep you with nothing if you are going ti get any type of assistance

This place is terrible, the workers never try to work with you. Ms. Steward has a very nasty attitude, and doesn’t care about what you need nor your situation. It’s sad. Need more caring staff.

My son has had Medicaid since he was born. He has mental health issues and recently was dropped from the insurance with no notice, no letter in the mail, no reason what so ever. I cannot refill his medication or take him to his appointments with no insurance. I have been calling my case worker and her supervisor for a week now with no return calls. I called cover va and they couldnt help me. I called the main number and they couldnt help me. Social services is supposed to help people. Not make things worse. This is the most unprofessional inefficient work place I have ever had the displeasure of dealing with.

They never prcesses applications like they are required to, the social workers are highly incompetent and irresponsible. They do not care about their jobs or the people they knowingly effect.

6 employees behind the desk..they knew l was coming they called me..l.was the only person there & waited over an HR. Ridiculous

Some of the workers just have attitude problems theyre Just rude at times. Most of them are nice though they actually take the time to help you out and actually listen to what you have to say.

Worst people ever to deal with! Had to fight to get food stamps for my daughter and myself. Took over 5 months I was told to use my daughter Wic to live off of! Than they cancelled my daughters heath insurance when she was only 3 weeks old. I had to fight to get that back. I went in to reapply for health insurance and NEVER heard back from them. I called my case worker 3 times and left her messages and not one call was returned! I applied in person and handed in the application along with TANIF. And now both of them have vanished. And now because I work I can not get any help. This place is a joke. You have single mothers who can not afford anything and you refuse to help, yet and I know for a fact they approve others who do not need any help and give them all the money in the world for nothing!

I seem to always go at a down time, you have to pull a number ticket and wait to be called, which seems like forever when you the only one in there. Takes about 15 to 20 minutes to be acknowledge for task that only may take about three to five

Their here when you need a extra.No Shame.

Great group of women..very informative and professional

Nice staff and cases are processed in a very timely manner!

What can I say, its a city office and its like going to DMV with the pick a number and wait to be called on. The workers are GREAT........ *MJC

So far good nice people just do what they ask they just doing their job( Robert Hughes)

Chesapeakes Department of Human Services, division of Social Services has a small town, personal and client oriented approach focused on customer service.

I was away when a fire damaged the building I live in. I just came home over the weekend (Saturday). All the food in my refrigerator was gone because it had to be removed due to the power being turned off. I live at 1937 Robert Hall Blvd. I have no smoke, water or fire damage; but, I have very little food that I bought myself. They even took my bottled water out my refrigerator. When I called DHS, the receptionist told me that they offered help for ten days and I missed out. I explained that I was away and had just come home. She said they couldnt help me. The state takes money from our paychecks to accommodate those on TANF and SNAP; so, why would they shun me when I am in need of temporary help? When I got wind of the fire, I came home to find that we residents who had no damage to our units were not allowed to enter our apartments for over a week. I was in Suffolk from June 2o until August 5 taking care of my 88 year old mother while my sister who lives with her was away for a month.

It wont let me provide zero stars so I had to choose one star. This place is beyond horrible! On 2 different occasions I was supposed to have a phone interview and no one ever called! I called later and left many messages, no one called me back and Ive tried to call this morning for over 30 minutes and no answer on the phone! This is a joke! Some ppl dont eat without their EBT and these ppl have NO SENSE OF URGENCY. They need an entirely new staff. They need to clean house with these lazy, unprofessional, rude workers!

Rude is one thing, but 95% of these people are just straight up mean! Not helpful AT ALL no matter how nice you are to them. Theyre condescending, extremely unprofessional, and as a result completely useless. I would rather get my foot ran over by a truck than have to deal with any of these people. (Id give 0 stars if that was an option)

The employees here seem friendly & try go be as helpful as possible

The receptionists and front desk people are absolutely rude and unprofessional. I applied for medicaid for me and my son. My son got accepted almost 4 months later. I did mine over the phone and it was for absolutely no reason because after waiting another 4 months and numerous calls with no help, I finally get up with someone just for them to tell me it wasnt on file and I needed to reapply. For what? To wait another 4 months? The only good thing about this place is A VERY few of the caseworkers are genuine, professional and friendly. Other then that, I pray for the low income struggling people of chesapeake because this place is useless.

Summer Hill is trash garbage. If youre dying, better plan it out, because she isnt going to call you back. Ive been dead for three weeks all due to holding my breath waiting for her to actually work her designated shift or at the very least pencil in enough time to make a single phone call. God, she sucks.

They are always friendly and very helpful.

Great place with friendly people.

Customer service or social workers never answer the phone. Never check voicemails or return calls. Bad service all the way around.

Great place to help the citizens of Chesapeake but service and attitudes need much improvements. Including organization.

If i could give them no stars then i would!!! I been calling them for weeks and weeks nobody ever answers i heard from my worker once thats all they are lazy and dont care about people and its sad because they shouldnt even chose this field of work!! Its overwhelming and frustrating!

This is the most unorganized building . Not a fan on the rudeness you get from all the staff. If you dont like dealing with people dont get a public job.

Be prepared to wait...its like the DMV..

My daughters name and date of birth has been put in incorrectly since day one therefore causing her claims to be denied. Ive taken the birth certificate and was made empty promises of correcting the issue. 6 months later and there still isnt a resolve. This is horrible customer service and this simple request should be rectified.

Service there is poor wishing the office move faster for no one in there hardly and friendlier

The worst experience Ive ever had very impersonal wont return phone calls or respond to voicemail. Applied for benefits in August have yet to recieve anything just a letter stating what I would recieve only for the date to come that I was to recieve and nothing arrived. Plus the worker lied and dated my application for October when I applied in August..wish I didnt have to give them one star just did so to express my dislike for their incompetence and lack of professionalism not all recipients are uneducated dumb and just accept unfair treatment. I fully intend to take this a step futher.

Great place to get deals on puppy care

March 22, 2028 after 2:40 AM.Made call to get info on when cooling applications will be accepted. The woman was very unfriendly & brist. I had to pull the info out of her. It took 3 calls to even get someone to answer the operator line. This was a white woman.

Very informative and professional staff and never crowded.

They have no idea what they are doing!

Very helpful customer service

Tried to contact social worker for a month or more but NOBODY calls back and if you try to speak to a human... Well forget it. And I thought Va Beach was bad. This office needs to be investigated.

Fast efficient respectful service

Moved to a different city, Ive been trying since June to transfer and cant ever get a hold of ANYONE.

Good locations.

Very helpful and informative.

Very nice and very helpful!

Worst service ever!

I HAD A HORRIBLE EXPERIENCE HERE. So with that being said I decided to read the reviews to see if it was just me. So glad to see I’m not alone, but disappointed the supervisor here has not taken all of these peoples bad experiences with this place into consideration and tried to make it better. I just want to add I don’t even know why I had a case worker here when I live all the way on the oceanfront but I’m guessing just REALLY BAD LUCK! I would definitely say the Virginia Beach office is cleaner (Chesapeake office is DISGUSTING and DIRTY and smells like MOLD on the inside). My new case worker in the Virginia Beach office seems a lot more helpful as well. The thing that the people who work here need to understand is that for one DO YOUR JOB if you don’t like it work somewhere else instead of being rude and hateful to the people coming to you for help. The lady who was my case worker, S***** H****-S*****, was rude to me on the phone from the very first call, claimed she sent me info in the mail (amazingly never got to me), when I couldn’t reach her I left her voicemail after voicemail after voicemail, and worst of all she would not even see me in her office, face to face she just called me on the phone in the waiting room and was extremely disrespectful and condescending. With that being said I then had to argue with this woman in front of everyone, and I am the most easy going person ever so it’s hard to get me to raise my voice and she succeeded in getting me to that point by not listening, making false claims, and being obnoxious. I doubt they truly help people here and now after reading all these other people’s reviews I 100% believe most of the people in this office are incompetent at their jobs.

Good place to find a fur baby

Good employees good service.

I called to ask a question. Pressed 0 and whoever they have answering the phone was very rude and hung up on me. For that you shouldnt get any stars.

Appreciate the help, I do.

Cant get anyone on the phone

Poor service they wait till last min to do your paperwork

Had to go in because you cant worker to return calls or fix issues..

Takes forever to be called. People are very rude and sometimes doesnt help at all

Extremely rude and unprofessional. Should not deal with the public because they clearly have no people skills. My childs medicaid was cancelled through an error on their part and I am having g extreme difficulty restating it. They dont even deserve one star.

Hate it they are so slow my worker had sent out a letter but I never got it this was before the 4th of july.but I love Norfolk humans office

Very helpful staff.

I was in and out. I was told I would get Services that I havent received yet though.

They are disrespectful and act like its theirs!!!

U can tell they work 4 the city or state. Very slow & dont care about you! Have a seat & wait!! Get 2u when I finish my doughnut!!

Lackadaisical calverier

I have been trying to get my benefits transferred to VA Beach for over a month now with no result.. It is very frustrating.

A little slow but got job done