user
Vanguard Cleaning Systems of Hampton Roads
1403 Greenbrier Pkwy #450, Chesapeake, VA 23320, United States
Appearance

Comments
Wi
Review №1

Solomon Richardson cleans both of our locations (at our request). He is very attentive to supplies that are needed, things that need cleaned, etc. He has even been kind enough to come and open up my office when I left my keys at home (in NC). He is truly an asset for Vanguard Cleaning.

Ap
Review №2

I selected this company for a high-end apartment complex, and they have been nothing but superb. Kellie facilitated a great relationship between our staff and the cleaning crew. The price is competitive, and a much better deal than some who low-balled the estimate and then didnt follow through. The communication is better than Ive experienced with at least three other cleaning companies. The residents are happier. Apartments sell better. Cant recommend enough.

Bo
Review №3

For over 7 years, I have had the pleasure of working with Katina and her crew. They are very responsive and do a wonderful job cleaning my facility on a daily basis. I wouldnt hesitate to recommend Katina!

Cr
Review №4

Kellie Moore in the office and Vyron the boots on the ground have both impressed me with their professionalism, punctuality, and performance several times in the last months as short notice and urgent requests to clean our workspace have come up.With same day service in many cases and great results I always know who to call. With the integrity of their team Ive got nothing but praise for them from the AP department to the schedulers, managers, and folks out in the field.

Ta
Review №5

I wish there are more stars for me to click. From the first phone call to after the service was completed, I experienced nothing but OUTSTANDING CUSTOMER SERVICE and PROFESSIONALISM. We were in a time crunch on a late Friday afternoon to find and book a company who can do a COVID -19 sanitation treatment for our spaces no later than the following Monday. Kellie was on top of her game. She walked me through the process, made me feel at ease and confident that this seemingly impossible task was easy. Indeed, it was easy. Her teammate, Vyron, was on time. He was very professional, detailed and efficient. He went above and beyond.Bottom line: If you need cleaning services, call VANGUARD CLEANING SYSTEMS of HR. Kellie and her team will take great care of you.

Va
Review №6

Kellie was excellent at helping my church transition to a new cleaning service. She was very knowledgeable and quick to respond to any questions that we had. We transitioned during COVID which added to our concerns, but Kellie and the cleaning crew were on top of things. Very professional and able to assist us in making the best decisions for our church. Kellie is extremely helpful and offers suggestions that are best for your situation, truly looking out for the customers needs not just what makes the most money for her company.

Da
Review №7

The team from Vanguard Cleaning Systems has been with me for over three years. Much more than a team, they are co-laborers who help daily to make our facility be the best it can be day in and day out.

As
Review №8

After extensive research the company I work for selected Vanguard. Kellie was very professional and mentioned while onsite some services they offered that our current company was not providing. Dawn and her team have been cleaning our property for several weeks now and their attention to detail is superb!

Ka
Review №9

Kellie Moore is a absolute joy to work with. She told me she would get me a person that would deliver all my concern. And she delivered

Se
Review №10

Service was timely and friendly. I would recommend using Vanguard for your cleaning services

Pi
Review №11

Solomon keeps Suffolk Pediatrics spotless and he does it with a smile. He is accommodating and does an excellent job. His communication responses are both timely and upbeat. Thank you for keeping our practice clean, Soloman!

Pe
Review №12

PenSoft has worked with Katina and her crew for the past 12 years. Katina is responsive and keeps us well informed on the condition of our facility. They graciously work around our operating schedule. Thank you Katina and Crew!!

Gl
Review №13

We are very happy with Stacey and his crew. They are extremely hardworking. They go above and beyond what we ask of the them. I wouldnt use anyone else!

De
Review №14

This company has exceeded my expectations with their quality of service. Quick to respond to our needs as a business. They are currently servicing 3 of our company locations. Couldnt be Happier with this service they provide. We appreciate Vanguard Cleaning Services.

Re
Review №15

Great experience working with Vanguard! I love the communication and quick response. Jane has been my contact from day one and I am impressed by her professionalism and thoroughness. She always checks-in and follows up, which I appreciate. Vanguard cares about doing the job right and making sure that Im happy with the service. I would definitely recommend!

Ly
Review №16

Jane, my point of contact with Vanguard, is always professional, friendly, and prompt when it comes to any issues I may have (which are few and far between). Johnathon, who handles our cleaning needs on a nightly basis, is just as thorough and professional. He is always polite to our members and is excellent at communicating with me!

Gl
Review №17

I have been working with Vanguard cleaning for over 2 years. From the first meeting all have been very easy to work with. The onsite cleaners are very accommodating to our daily needs which is something I am most grateful for their flexibility!! I also have found with other companies that provided a building quote...Vanguard hands down provided the most reasonable 5 day quote.Thank you Jane, Derrick and cleaning cleaning team for all you do to make my life easy!!

Gl
Review №18

I absolutely love Stacy and his crew. They are very trustworthy, courteous and great people. My rep, Jane, is the best. She will go out of the way to make things right. We have never had any big issues! I would recommend Vanguard to anyone looking for a cleaning company.

Th
Review №19

Great staff and great service. They clean our dealership 6 days a week. They never even leave a crumb. The take great care and pride in their work and do an amazing job.

Mi
Review №20

My POC at Vanguard, Jane, is very responsive to the needs of our company and addresses concerns immediately. The cleaning crew does a great job on the 23,000+ square feet of office space. They are very detail oriented and I would highly recommend Vanguard.

Kr
Review №21

We use Vanguard at my property Element at Ghent in Norfolk, VA. The cleaners are super friendly and very efficient. My residents compliment them all the time. They always check in before leaving the property to see if anything else needs to be done. I would recommend them to anyone looking for good, efficient cleaners!

S.
Review №22

This company has been nothing but professional from the first day I met Kellie Moore, Professional Representative. She was intentional about answering every question and concern I had. She followed up and went above and beyond to make sure that I had everything I needed. Our cleaners from Vanguard go above and beyond to get the job done. They are attentive, proactive, and they operate in excellence. Vanguard has answered all of our prayers and we are so thankful to have them! You will not regret choosing this company!

Ch
Review №23

From day one this company has been nothing but professional & gracious about the way conduct business. They cater to the needs & standards that you make clear to them. With any cleaning service theres going to be a learning curve for both parties, where it takes teamwork, patience, & guidance to make things right 👌. Vanguard really is a top notch company that really cares about their clients & it shows with all operations of the staff, (i.e., G.M. to the Sales rep.). You really cant go wrong with the choice of this company.

Wa
Review №24

We have been using Vanguard for several months now and have been very happy with their service. They came recommended from a sister church and I have found that the individuals I work with are always pleasing and willing to work with. They know that church work can change their schedules at any time and are ready to alter their work assignment to accommodate our schedule. The pricing is very competitive with other cleaning services and anytime you want something extra done they will work with you to accomplish it.Walter

To
Review №25

I cant say enough how much I enjoy these guys. Ive used a few others, but these guys are the best bang for your buck. Communication is their focus, and it pays off. Kellie Moore is professional, and helped me develop clear expectations for the team. Thanks, Kellie. This is the best cleaning experience Ive had.

W
Review №26

WE could not be more satisfied! The service is simply top notch and they never miss a night. As a Facilities Manager here in the Tidewater area, I need to address the complaint calls from our tenants; Vanguard has eliminated all of the calls from the locations they service, a true time saver for me. Their office staff is very responsive, professional and a pleasure to work with. Vanguard offer superior service at an amazing value, you will not regret calling them.

Vy
Review №27

Since 2017 I have been a proud franchise owner and I would highly recommend franchising/patronizing this company.

An
Review №28

Ive been a Franchisee with Vanguard since 2017. I just wanted to express how professional, reliable, and great the customer serivce is at the Chesapeake Office. Whenever I needed help with paperwork or with question they are always there.Thank you for your hard work Ladys!

JA
Review №29

Cant say enough good things about this company. The rep that we have to clean our property is exceptional . No words can describe the quality of work that she does.

Je
Review №30

Everyone is kind, professional, and extremely good at what they do. We recently had to call them to do an emergency clean and everyone in our office was thrilled with the work that Debbie came in and completed. I hope we never need another emergency clean but if we do, we will certainly be calling Vanguard and requesting Debbie!!! :)

I
Review №31

Just had the displeasure of dealing with the absolute most unhelpful, rude, miserable employee that your company possibly has. But then again, when there’s one roach, surely more are hiding. I’m not quite sure if it’s her salary or her personal life, but something needs to be done to better her quality of life. Because of her poor custoner service skills, I will never refer any of our clients to your company. The representative that you’ve chosen to answer the phone for you ar 4:58pm May 29, 2018 should be jobless. What a waste of a pay check! She really deserved no stars for that attitude, but that wasn’t an option!

Ke
Review №32

They are our overnight Cleaning crew and they do an amazing job!!!!

Al
Review №33

Had consistent issues of them not cleaning. Called them often to complain, wrote in the book that they gave us but nothing ever improved.

Al
Review №34

I just started using Vanguard at my community and absolutely love them. If I have an issue, its fixed the first time I mention!

Em
Review №35

This company calls my place of work every so often. Every time they are politely told we do not need their services nor do we handle cleaning contracts for our office building. Theyre quite pushy and hang up if a name and number isnt provided to them for further solicitation. Today, they didnt even know who they called or where we were located!

Information
19 Photos
35 Comments
4.6 Rating
  • Address:1403 Greenbrier Pkwy #450, Chesapeake, VA 23320, United States
  • Site:http://www.vanguardcleaning.com/locations/va-hampton-roads-cleaning-services/
  • Phone:+1 757-366-0576
Categories
  • Janitorial service
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–5pm
From the business
  • Identifies as Black-owned:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
Similar organizations