Great experience buying a new car for our son. Jonathan was our salesperson; he was fun, kept the process light and kept everything moving along quickly. Also appreciate that Ryan, our finance manager, got us through the paperwork quickly so we didnt waste our whole Sunday in a dealership.

Purchased a 2021 Kia Forte today. Nico was extremely helpful and made my first new car buying experience so pleasant. Working with Jerome Daniels, Essence, and Nico was definitely a fun experience. I would recommend Nico for anyone interested in purchasing a vehicle, he will definitely get you right. Thanks guys for the “gifts.”

Spiro Papanickolaou is the man to see! He was very quick, straight to the point and assisted me in every step of the way in building a Kia Carnival to order. He explained everything to me clearly and answered all the questions I had. Great experience and I would highly recommend Spiro to anyone interested in purchasing with ease.

Excellent service interactions with Mark Davies lead to one older KIA Soul being put in good working order and a new KIA Soul being purchased with a good trade in price. Helpful. Attentive. Excellent at his job and has a wealth of knowledge to show new owners about their new vehicle.

When I tell you… I had the best car buying experience ever at Southern Kia Greeenbrier… I’m telling you the TRUTH!!! Jonathan (John) my salesman was the best! He was patient, kind and very attentive to my desires. He had great follow through and was very committed to everything we discussed. Never back peddling. Both He and Ryan Shields from finance worked out an awesome deal for my trade and I walked away a very happy camper getting an awesome vehicle with super benefits and features. If you want the right treatment then go see these guys and they will definitely do right by you. I think this is the first time I’ve ever made that statement after buying a vehicle. I’m a Southern Kia girl now! Blessing to you both!!!

Thank you so much Khalia, you made my car shopping experience great. You listened to our needs and showed us what we asked for and more. Thank you for your patience while dealing with my crying baby and my million and one questions lol

I had a wonderful experience at Southern Kia while purchasing my brand new 2021 K5! Mr. Wes Slane displayed excellent customer service and his knowledge of the car while assisting me in my purchase! I also want to send a shoutout to the back office as well! I am a very happy and proud new owner! Again, I thank you all for your time and assistance!

I loved the whole experience here at Southern Kia Greenbrier!! Great atmosphere! Purchase my first car here and it was an wonderful experience. Ask for Nico great salesman!!!

So, I last minute had to buy a car, and was expectedly nervous and stressed. I went to Southern Kia and was met my multiple kind people. My personal salesman Mark Davies was soo good with me, helpful, willing to answer any questions, and managed to also calm me down, and make me laugh in the process. I would most definitely recommend him personally, as well as Southern Kia.

Jerome, Cynthia, and Brandon are awesome! I recently went through a bankruptcy and knew that my chances of getting a vehicle would be slim, I came in to see Brandon and Cynthia to see if they could even work with me. They worked very hard for me and To my amaze they were able to put me in a vehicle that day! I later ran into some issues with approval from the bank and with Jeromes help he not only fixed it, he was able to lower my overall payment. These guys will work hard for you because they understand that happy customers are good for business. And they Definitely made me happy. Thank you Jerome, Cynthia and Brandon!

The dynamic duo of Brian and Spiro did it again!!! They were truly a great team to work with in buying a new car. When Spiro didnt know the answer to my question, he just said he didnt know but will find out. How refreshing is that?!!! The process was seamless and didnt take ALL day. They were very kind to my family and even kept the wayer bottles coming during the extreme heat we had that day. When Brian was off helping another customer, Spiro was filling in and did a great job. The day of new car delivery, they noticed some deep scratches and called to let me know it was going to be a just a little later in the day for pickup. Wow!! Thats definitely looking out for the customer. These are the little details that make Southern stand out from other dealerships. If youre in the market for a new car, you HAVE to give Southern a try!!!

Reggie did an amazing job finding me the vehicle that I was looking forward to suit my family’s needs he took the time to listen and make sure that everything was 100% what I wanted and needed he has gone above and beyond and I would highly recommend southern Greenbrier ask for Reggie !

Bought my new 2021 Kia Forte GT Line today and what can I say I’m super in love with it. With the help of Brian Helppie the transition from going to a 2021 from a 2013 was super informative and convenient he didn’t miss out on a detail. Definitely will refer people to him in the future!

This time I had a great experience. Salesman Wells was amazing. We went from a 2017 Kia Sportage to a 2022 Kia Sportage with a lower APR. Thanks guys. Im very satisfied. So if you are looking for a new experience come here and see Mr. Wells, hell take care of you.

I went to Southern Kia and experienced a great customer service. Spiro Papanickolaou was clearly standing out. He even speaks German, my native language, which was very welcoming and made me feel very comfortable.Quite the opposite is Pam who shushes employees and was a major turn off to do business with Southern Kia. My wife and I felt uncomfortable after we met her briefly and it finally was the reason we walked away.

I went to several dealerships trying to find the right vehicle where no one would even come out and speak to me. However, when I pulled in to Southern Kia it was a completely different experience. The whole team is friendly and helpful, but Mark Davies went above and beyond. Because of him and the team I was able to buy my first ever brand new car. I love my Kia Soul and highly recommend that if you are looking to buy a vehicle that you see Mark and the team. Thank you all for making this a great experience.

Fantastic experience at Southern. The delivery coordinator Khalia was extremely helpful in getting my vehicle protected. Also, the financing experience was equally excellent. The finance manager Ryan Shields made sure my payments were where I needed them, but also getting me the best warranty for my driving needs. A++!

Superb service from the time I walked in until I left. I was pleasantly greeted by someone at the front desk who guided me to Matt in the Service Department. Matt handled my service request with patience & kindness which left a noticeable impression. Once my vehicle had been serviced, Matt provided curbside treatment where I literally walked out of the front door and stepped into my vehicle. I noticed my driver side floor mats appeared cleaner than when I dropped off my vehicle. Thank you to whomever took care of that as well.

I just got my new 2022 Kia Carnival and it is everything I wanted. I got my mom wagon with the truck feel I wanted. Thank you Mark Davis. You’re the real MVP. My husband and myself love our cars.

Brian Helppie is the most incredible sales person I’ve ever had. He was helpful, knowledgeable, didn’t make us feel pressured, and always went above and beyond to get our questions answered. He continued to be helpful even after the purchase of our vehicle, and made sure all of our kids were happy and occupied. I HIGHLY recommend asking for Brian at this dealership, you will not be disappointed.

Nicholas was the best car salesman! You feel so welcomed there. No pressure or uneasy feelings. Test drove the 2022 Kia Seltos and couldn’t be happier. Has a lot of safety features, smooth ride and excellent exterior/interior looks! Happy with their service team as well. I know I will be taken care of.

Spiro was such a good salesperson he walked around and showed us and gave us our choice or anything that we wanted and got it us through ourselves he was very polite and will come back and see him again

I was very nervous about buying my new car and left the dealership twice. Without calling , I showed up again and Spiro was there with open arms to greet me and finalize our transaction! This man has so much patience,! If you need a new or used Kia, Spiro is the man to talk to!!! Kia greenbrier is definitely the best place to purchase.

With a lot of determination, and prayers, Winston was able to put me in a 2022 Kia Soul without breaking my bank. Big shout out to Jerome Daniels for working his magic too!Couldnt be happier... Thanks guys 😉

Spiro and Mark were so patient and knowledgeable. They are my two angels, they showed me everything on the car, I didnt know anything!!! If youre looking for a new or used Kia, contact Mark or Spiro!! They made me feel at home and are my new friends.

We had the best experience at this dealership with Mikul Brown. We went to test drive the Kia Telluride and Mikul was a big help with showing us the Telluride!! There was no pressure and he gave us all the info needed. After thinking about it for a day or so we went back and bought the vehicle!! So glad Mikul was the one to help us, and he sped up the process so we werent at the dealership for too long. All around a great experience at Kia Greenbrier!!

Spiro is new to the biz and the absolute best salesman Ive ever worked with. He is super down to earth and very friendly. He might not know the answer to your question but hell find it!

I came by Southern Kia and purchased my car from here, and let me to you how quick and easy Ryan Shields made this process!!!! He made the paper work a breeze and he helped fully protect my vehicle with an amazing warranty. Now that’s being covered in all areas. He’s an outstanding agent.

Had a great experience with Brian Helppie at Kia southern greenbrier. From day one he was extremely helpful and respectful. Also, he was very honest and easy to work with. Brian stayed late to work with me to get a deal done which he did not have to do. 10/10 would recommend Brian to any of my friends and family!

I just bought a car through Southern Kia for the first time last week and I had an awesome experience the whole way through and thought I should share for anyone wondering what type of a business Southern Kia is. My salesman was Mark Davies and I only have positive things to say.PRESSURE TO BUY. Previously, Ive bought a car at First Team Toyota in Chesapeake and they were calling me constantly, sending me a ton of robo-emails, and generally blowing up my phone. I experienced none of that through Southern and it was really refreshing, so when they say no pressure to buy they actually mean it.PRICING. Everything about the pricing was very transparent and there was only a slight markup from the MSRP listed on Kias official website (which I understand, because dealerships need to make a profit somehow). I would say I received a fair price and also had a written offer honored about a week after I received it from Mark.PUNCTUALITY. Mark always got back to me within 12 hours of me leaving a message on his work phone and if he wasnt at work, he even went out of his way to give me his personal number if I needed to contact him.POST-SALE. Ive definitely experienced the post-buy phenomenon where, after a dealership has closed on a sale, youre now basically irrelevant to them and tend to get treated as such. I would say I experienced the opposite of that at Southern. A couple days after I bought my car, I had an issue with the headlights (through no ones fault, really, you wouldnt catch it unless you did a nighttime test drive). After Mark called me back about the issue, I was in the shop within two hours and the issue was resolved in about 30 minutes (free of charge, which was expected, but nice to see followed-though upon).DEALERSHIP AS A WHOLE. So far, havent had to deal with anyone except Mark much, but I will say that it can be difficult to get connected to someone in the building on weekdays. I was hung-up on by the Service department when I was trying to call about ordering an OEM part through Kia, but Mark promptly followed up on that and made sure my issue was resolved, so I can let that go pretty easily.FINAL VERDICT. In retrospect, I would definitely buy through Southern again if I had to do it again (even if I wasnt buying a Kia). Ive had no major issues or times when its felt awkward having to turn down add-ons or features or felt pitched-to by any salespersons. Id also recommend them to anyone looking for a new car.Thanks Mark and thanks Southern for the positive experience!**UPDATE**Its been a month and you definitely start to get forgotten about. Its a pretty big annoyance trying to get in contact with someone over the phone. Very regularly get hung up on by multiple departments. Get transferred to nobody where the line goes to a voicemail box thats full. Communication is definitely the weakest link in this business chain. Id say theyre pretty much your nominal car dealership once they get your money. Still an overall average experience, so 3 out of 5 from an original 5 out of 5.

I just want to give a shout out to Mr.Shane, Mr. Matt, and Mr. Patrick for working on my car and keeping me updated. My car fix and driving again smoothly. Thank you sooo much the guys at Southern Kia.

Spiro was very helpful and was knowledgeable , also went out of his way to help me get the car that I am looking for. Thank you

Ill be 48 this month! Had lots of vehicles dealt with many dealerships throughout this nation. Southern Kia Greenbrier, my man Jake and his crew is the truth. I recommend this place of business to everyone amongst the 7 cities. Great great superb customer service. Kudos to the crew. See you soon.

Spiro is the best salesman. He genuinly wants to help you get exactly what you want. I was torn between 3 makes and models and Im on a tight budget. Instead of pressuring me to make a decision, He said Lets just make this an information day, come on back when you know exactly what you want and Ill find the car. No pressure what so ever. If your interested in a new KIA or used car, call Spiro!! Southern Kia is doing something right, its called (Southern Style)!!!

Shane and Isabella, Took amazing care of me. Their professionalism, teamwork, and organizational skills are second to none. They were able to take care of my factory recalls and state inspection in a timely manner. Please see them for amazing service , you will not regret it!!

Jonathan was a phenomenal sales agent, his professionalism and attentive nature was the epitome of customer service. Highly recommended.Jay was exceptionally devoted in customer satisfaction, nothing short of excellent.

This place is horrible. They jack the price up around $1,200 from what they have on their website. Then add around that much in surprise fees when they write up the paperwork. They charge you for so called insurance to give you money towards a new car, if you wreck your current vehicle. Which Im sure, if that happens, you wont actually get. And they also charge you $700 for a LoJack tracking system, that you dont ask for, and refuse to take off the charge. They lie to you and say that itll get you a discount on your car insurance. Dont believe this. I talked to my agent and no insurance agent will give a discount for that. Beware!

I had so much fun buying my new Kia Sorento! Brian and Spiro were so delightful to work with!!! Very knowledgeable and professional. I’m very pleased with my buying experience and feel like I’ve made 2 new friends!

Went to four dealerships to purchase my first car, but was declined. So rather than waste my time by driving I called and spoke to Ryan Shields about this being my first time buying. He assured me that I made the right choice and he could get me in a vehicle, so after talking to him and him figuring things out Im heading that way to get my first car. Not sure what kind but he made me feel comfortable and pleased to go in. Mr. shields is the guy you want to work with.

I actually came to southern looking for a new car and wanted to know if it be a good decision to trade in my car. I spiked to a guy name Ryan Shields, he explained it would be a great idea, plus I would have current warranty and better price in my monthly payments. Southern is the way to go. Make sure you go see Ryan Shields at Kia.

I had a excellent experience with Kia service today! Bella the service adviser went above and beyond to assure everything was done and to my satisfaction. Randy the service technician was very knowledgeable and made sure my Sedona was road ready for my trip out of state. They both were custom friendly and really show that they care about their customers. I cant thank them enough for making me like a valued customer.

This place was awesome! I moved from the Middle East and only had a few days in Norfolk. They were able to secure my car for me while I was still overseas, and even though my plane landed close to closing hours the whole team stayed to make sure I got to drive off the lot that night. I worked specifically with Cynthia and Pam who were two of the most customer service centric people I’ve ever met! We are in love with our new Kia. Thank you again Greenbrier team!! Wish I could give more stars. The best car buying experience I’ve ever had.

These people are amazing. Took my Kia Rio service for several years then recently with help of Mark Davies I purchased a Sportage. He treats you like family and takes time with you. Thanks!!!!

Wanted to buy a car off of the lot. Met up with a salesman and we started to negotiate. We started out one thousand dollars apart. After 10 minutes of negotiation the salesman jumped an extra thousand dollars higher than his original offer. After talking to his manager she offered three thousand higher than the first offer. They raised there original offer by three thousand dollars. The salesman also tried telling me if I didnt pay extra money I was taking food out of his kids mouth...... are you kidding me! Needless to say a deal didnt work out. I was told well maybe it was a complete waste of time after we didnt come to a deal because they increased there price by three thousand dollars. Dont waste your time here make a drive to a dealership in the Richmond area that actually has inventory coming in.

Just purchased my new vehicle from Southern Kia-Greenbrier. Brian Helppie was awesome. He goes above and beyond for his customers and I couldnt be more grateful. The whole team there was friendly, knowledgeable, and extremely helpful. Thank you all for a stress free car buying experience.

When I first came to southern, the sales rep helping me wasn’t very helpful and didn’t listen to my wants or needs at all. I decided to chance it a second time around and that’s when I met Mark Davies. I’d been looking for a car for some time now with no luck. Mark put in more work in the first 10 minutes of meeting him than any other dealership I’d been to in the last few months. He does not give up on his customers. I had a small budget with a big order for features, size, style and low mileage and Mark went above and beyond to help me find my perfect car. I left with happy tears today. Thank you so much Mark! If you’re in need of a car I highly recommend working with him.

I worked with Mark Davies today with the purchase of my new Carnival. He made sure my car buying experience went smoothly. He checked on me every step of the way! Great sense of humor, too. My husband will be buying a car with him in a couple weeks!

Spiro is awesome, has stellar interpersonal skills and really cares about his clients. Top notch associate at your dealership! Make him the manager!!!

Ms. Cynthia was a great salesperson. She made the experience very smooth and was straight forward since the first day. I’d highly recommend asking for her.

On Tuesday, August 10th, 2021 while traveling my alert flashed in my truck. I found a Kia dealership and stopped in without an appointment. I explained the situation to Mr. Shane McIntyre and with no hesitation he stepped outside and took a look at my truck. He was so helpful and understanding..

Even though we were unable to buy a car from this dealership, Cynthia Adams was AMAZING at walking us through the process. She was honest, professional and helped us understand what we need to do for the future to be in a new car. We didn’t have the funds on our end, but she was still absolutely amazing to take the time to even help us. A definite asset to this company. Go see her!

Nico was awesome! Helped get my wife’s first car made it an easy and comfortable experience!

Spiro was wonderful!!! Very helpful and knowledgeable. He was super nice and patient. Very professional!!! All car salesman should be like him!!! Spiro the Hero for the win 🙌🏽

Once again, I experienced excellent service and was well taken care of. My last appt was an emergency as I had a slow leak due to a nail in one of the tires on my 2019 Kia Soul. They were able to fit me in and get the tire repaired under the warranty plan I had purchased.Today, was a scheduled appt to rotate the tires; even with being short staffed, I was in and out within 1.5 hrs.The service manager Shane McIntyre is very attentive and customer service oriented. I worked with him both times. This morning he called to let me know the situation, in the event I wanted to reschedule, which was very considerate. Both times, the car was vacuumed, windshield cleaned, and fluids topped off. The five stars are well deserved!!

Mark Davies is awesome, he ask all what wanted and he succeeded. Help me trade in for a new Sportage he was determined to get me what I wanted ! Thank you Kia family for your continued customer satisfaction!

Jerome Daniels , D’Aundre Whitfield, Katrina Gill, Sarah Day and not sure what the managers name was but all were a tremendous help and we’ll I couldn’t be more thankful then I’m for them getting me into a newer bigger vehicle thanks y’all u guys are awesome 👏🏻

Amazing experience thanks to Nico and the rest of the team I got in and out in just a few hours and on my way in my new 2021 kia soul. I will definitely be a repeat customer in the future

I had an amazing experience at Southern Kia! I had the privilege of working with JONATHAN, Nico and Jay! It was the fastest experience at a car dealership I’ve ever had and I love my 2022 Kia Seltos!

Mark Davies was great and did everything I needed to get the car I needed today. He helped me through the entire process and was great. 10/10

Had a amazing experience at kia, JD and Mark were so helpful and got me and my wife I to a brand new carnival.

By far the best and most professional dealership I’ve ever gone to! Mark is the go to guy! He helped us find the perfect MVP for my large family! Thank you and we truly appreciate y’all! Even Tania and Allison! Team work made this dream work!!!

I went to Southern Kia this weekend to start looking for my first car, while my father and I where looking around Spiro Papanickolaou came outside to help us. He was extremely helpful in finding what I may be able to afford and gave me great advice on how to get a car, and on how I can upgrade in the future

Thank you NICO for an outstanding job. You have went above and beyond with the purchase of a new vehicle. You stayed in contact with my brother & myself to ensure our satisfaction. Thank you again & job well done. Continue your great work NICO.

Just got my first car with Wes( look for him cool dude with a red beard) he was very patient answering all the questions my dad and I threw at him. Explained everything very thoroughly and worked hard to help me get the best rate! I recommend him to all my family and friends ! Wes don’t take no mess and will have you pulling out the lot in the best!

Brain helppie was awesome , he helped my husband find his car. HIGHLY RECOMMEND !!

Excellent service! I had Bella help me and she was FANTASTIC! She kept me updated, she was very personable, and she was on top of it the whole time! She made the whole experience a 10/10! Yes Southern Kia Greenbrier on its own is amazing, but Bella was the cherry on top for sure! Her happy to work and help me attitude made my day!

2 weeks ago waited 7 hours, exhausted, with a 2 week old baby, to finally be sold a car that was not even on the lot (and did not find out until we went to pick up after it was supposed to be ready for us over the weekend.) They tried to sell us a vehicle we did not want, after that. Still waiting for our car, supposedly coming from another dealership, now 2 weeks later. We were given a loaner that my husband was just told he has to return tonight, after working all day, and drive back to the dealership, because they SOLD it to someone that was supposed to pick it up today! (Those people are being compensated in price...we have not been.) The amount of hoops we have had to jump through to get the vehicle we were originally sold, has been ridiculous. I would love to post a photo of my new car...but as far as I know it doesnt exist.

My husband was quoted an e-price for a vehicle. We took off work to go purchase the vehicle. Once we got there, they told us they could NOT offer the e-price. Not to mention, they had increased the original price we had seen when we first test-drove and inquired about the vehicle. They wanted us to pay $1,600 MORE than the e-price they QUOTED us. This is the definition of BAD business and FALSE advertising! What a waste of our time. Im FRUSTRATED and EXTREMELY disappointed.... This was suppose to be a car for our college kid who leaves for college in 4 weeks!

Brian did a great job working with me and sold me a nice car for a good price. A good place to go to for a new Kia in general

Thank you Kia, Mikul Brown is a wonderful salesman !!

The guy I was working with was very nice and helpful but it took a long time to get an appraisal and then they offered me almost $8000 less than my car was worth. I was appalled, so I just left.

Great experience from beginning to end. Nico was especially helpful—straight to the point, honest, and extremely responsive. I would highly recommend this dealership.

BEST car shopping experience. Purchased a Kia Telluride. Nico was courteous and respectful from the start. Everyone we met at the dealership was friendly and kudos to the honesty of the manager, Jay. We highly recommend this dealership.

Bought a Soul from here and it was great! Nico was particularly helpful, being willing to answer questions and work with me to reach a deal I was happy with. Very professional and straightforward process.

Service to the car was good, but why have a appt time of 1200 when the technicians go to lunch at 12 for an hour. I had to wait 2hrs total for an oil change. The waiting area is horrible some customers had to stand, needs to be updated.

I had a great purchase experience with Southern Kia - Greenbrier when buying my 2022 Kia Soul this past weekend. Hats off to Mark Davies and the Greenbrier team.

I was shopping around for a new 2021 Kia Forte and at first I had a sales associate I didn’t really like he tried to up sell me on a car and if it wasn’t for the fact that he had another appointment that day, I would’ve went home empty handed. So he left for his another appointment while I was looking around and then a angel sent from heaven Spiro Papanickolaov assisted me in test driving and deciding to make the purchase order of the Kia Forte GT. Even though he was fairly new and didn’t know everything... he went out of his way to help answer any and every question I had. Even though I asked about a million questions, he remained in a good bubbly mood the entire time.He also honored the online price of the car which was a huge plus as well. All in all if it wasn’t for spiro and his great customer service assistance, I wouldn’t have been such a happy customer. If you are thinking about a Kia definitely get in contact with spiro and you’ll be in great hands!

My experience at Southern Kia was great. Niko was my car saleman he had excellent customer service. He made me feel very comfortable and I got exactly what I wanted. Thank you Niko and Southern Kia for your time and patience.

Nico was an amazing salesman, very nice and welcoming. Helped me get my first ever car and I could be more happy with everything!!!! He really worked with me and my budget 10/10 I would recommend

The sales guy Larry E. Was helpful at first then began to get a bit pushy towards the end after we realized our price range. He showed us the ins and outs of the car we were interested in. The test drive of the car was decent too. He was hounding us trying to get us to not walk out the door...after knowing we had other things to do, knowing we wouldnt sign today. He was decent up until the last comment where he showed us a used car..and we stated we would think on it. This dude said with a sarcastic smirk on his face you gonna think on it? As if I shouldve signed then and there. I cannot speak for the other workers here... but I will not be returning here nor will I recommend. Kia is great but the customer service could use some training...all bc we wanted to consider options. The only thing greater than the first hour we were here was knowing that there is a kia in lynhaven. Other than that, my advise would be to go when its busy and more sales staff are there. BTW kia in suffolk at least offer you a beverage while you wait before they stuff a what can I do to earn your business line down your throat.

Great experience. I was nervous because I never purchase a vehicle from a big dealership but Matthew went above and beyond to make sure I was comfortable and wasn’t scared. He was honest from the start and I didn’t feel like I was being pressure to make a fast purchase. Thank you Matthew for making this experience a breeze. I will be referring family and friends to this dealership.

I dont know where to begin, this whole process buying with Southern Kia has been the worst. I will never come back again. I would only come back if my sales guy was at a different dealership. This whole thing started with hiccup at Southern Lynnhaven, I will not go into full detail. What baffles me the most the calls and voicemail and especially to the president of the company, no one seems to care or to return the call. On top of that, I feel bad for my sales guy that lost the sale of my car, because I had to end up going to Greenbrier instead due to the issue that happen at Lynnhaven. I even ask to transfer the car, which they can do, so my original sales guy got the credit, but nope could not happen. I did not know that they can not share sales or at least give some credit, yet the same dealership at two different locations, I learn that the hard way and again feel horrible he did not get the sale he deserved. Now I am dealing with another issues that I now waiting to see if it will be fixed. The only true reason I came to this dealership cause the car was similar to my car that was totaled. I would have gone to my dealership that I usually always shop at but due to Covid, the inventory and shipments were not happening for another two months. I could not wait that long for a car. This has not been the best experience and hope they can live up to better values and honesty with future customers. I would like to recommend Brad at the Lynnhaven location, for how awesome he was and for all his help. I am sorry I will not be coming back. I am now stuck in car that I am extremely unhappy with because of how the whole situation has turned out. The Car is great, but not the company.

Brian Helppie was amazing to work with! The financial process took a while but Brian contstantly checked in and make sure my fiancé and I were comfortable. He made the stress of buying a car feel nonexistent. I would definitely recommend anyone in the market for a car to reach out to Brian.

I love my new car! Ms. Cynthia Adams took “over care” of me. I started my car search online while out of state. I called Southern and got Ms. Cynthia. Told her what i wanted and what i wanted in it and what day i wanted to be able to pick my car up. She gave me her cell number and said she would be back with me in a couple of days. Less than 30 mins later she was calling me back and verifying what i wanted in my Kia K5. Within 25-30 mins we were finalizing my vehicle and payment amount. When i returned to VA Ms. Cynthia came in on her OFF DAY to ensure i was taken care of and leaving the dealership as soon as possible. I loved the customer service I received from everyone at Southern, and Ms. Cynthia took care of me like i was family not a single surprise everything was exactly the way and what we discussed. HIGHLY RECOMMEND Southern!!!

As far as the sales team goes this place is amazing but the service team are by far the worst. Not even customer service wise just the inconvenience. I purchased a 2021 Car it hadn’t even been a year yet and something was wrong with 3 of my 4 tires. I needed new ones instead of having some sort of Kia compensation for the 2021 car they try to charge me 600 FOR 3 BRAND NEW TIRED I had the 2021 car for only 7 months like WHAT.? Safe to say I got used tires else where for ALL 4 and less than half that price. And when I bought the car I spent almost 3000 dollars on EXTRA COVERAGE FOR WHAT... the world may never know.... To add insult on injury my backseat rug is like a swimming pool RANDOM leak from god knows where THERE ISNT ANY VENTS IN THE K5 2021 GT LINE BACK SEATS maybe I left a window open during a hurricane who knows -.- . And furthermore you would think hmm can it get any worse try to call to get it fixed and they tell me I have two vague options. 1 drop it off anytime and POSSIBLY get it back in a week POSSIBLY NOT. Or option 2 schedule an appointment 30 days out. And the lord himself only knows when I’ll get my car back. So either at some point im going to be carless 2021 car hasn’t been a year and there’s NEVER A LOANER CAR AVAILABLE are ya throwing parties in it.? Is it TURO being booked up for some get back from the pandemic this is ridiculous meanwhile I’m writing this review and my buddy in the backseat ankles might be submerged in water. Anybody who sits back there walks out my car leaving water prints on the ground as if ran through a lake... can’t wait till see how much i “MIGHT HAVE TO PAY” because of some written print nonsense.

Walked in and purchased a 2022 telluride and our sales experience was fantastic. Our salesperson, Khalia Douglas, was knowledgeable, personable, accommodating and an overall pleasure to deal with. We highly recommend southern Kia and especially our salesperson Khalia Douglas

This was the best car buying experience I have had. My Sales Rep Terra was awesome from start to finish and Pan the Sales Manager was a pleasure to work with. Straight forward and honest. Will definitely buy from here again.

I was very satisfied with the service I received at this dealership. My dealer, Bella, was amazing and very helpful and attentive to any questions I had and answered them concisely. I will definitely be coming back with my daughter.

Besides a selective few. The service is not good. They were an amazing place up until after I signed the papers. You are not of any value after giving them money

Mark was amazing helped us find the 2022 Kia stinger.

My wife and I made the hour and a half drive to Chesapeake from North Carolina to buy a car! At the time of purchasing, I was told due to the pandemic the license plate may take some time to arrive to us, but that we would be able to call and receive another set of 30 day tags in the meantime! Well that wasn’t the case at all. I have now called FOUR different times and was told each time that they “were sending the tags and would be to us in just a couple of days”...my 30 day tags have now been expired for a month and still nothing. Today was the SECOND time I have been stopped by the police and received a warning. My wife called today and talked to a man who said he would get the issue over to someone and I would receive a call back soon. If you are looking for a dealership with good customer service after the sale, avoid this place at all cost. Once they have your money, your issues are not taken care of. I will never purchase another vehicle from this dealership.

Been a customer for 6 years now and one thing that is consistent is having to come back to the Kia service department for unfinished jobs. Something is just always not done how it is stated to be done prior to check out.

Mikul Brown and Shannell Nimmo were EXCELLENT at what they do! They were so patient and kind! But most of all we looove our NEW Kia Soul EX 2022. Awesome team of people to work with.

Just purchased a 2018 Sorento. The first time I went Wesley helped me find my vehicle but I wasnt sure. He assured me that it was OK and to come back and check out other kias. Well he was right the first time! Thanks Wes for all your help, very smooth car buying experience. 👌🏾

Excellent service! Nico was very helpful and attentive. Also the manager was great. Excellent service KIA

So I bought my car LESS than 2 months ago it was supposed to be UNDER WARRANTY so I drop it off they fix it but leave my car like this AND charge 52 for an oil change if I could give 0 stars I would. Only because i called 3 different times and was greeted with please hold

My parents and I were quoted an e-price for a vehicle we test-drove twice and started inquiring about around July 2nd. We took off work to go purchase the vehicle this morning, July 7th. Once we got there, they told us they could NOT offer the e-price we had been quoted by their internet representative. Not to mention, they had increased the original price we had seen when we first test-drove and inquired about the vehicle. They wanted us to pay $1,600 MORE than the e-price they QUOTED us. This is the definition of BAD business and FALSE advertising! What a waste of our time.Later today, the General Manager, Joe Cuellar called my dad. Mr. Cuellar made EVERY excuse he could think of NOT to honor the price we were quoted. My dad read him the e-mail and sent it to him. After ALL the excuses, he finally stated that his representative made a mistake. That wasnt the price she should have quoted. Mr. Cuellar even tried to convince us to buy another car. Wow… 1. What reputable company does that? 2. How is it our fault because Southern Kia’s representative quoted us the wrong price? We took off work to purchase the vehicle based on the price someone at Southern Kia Greenbrier quoted us. The price we were quoted on-line SHOULD have been honored.The fact that a company is running such a SHADY business is VERY disturbing!!

Met with Nico today. Supper helpful, friendly and made this process less intimidating than it needed to be. Left in a new Kia and excited. Thank you Nico!!!

I can’t being to tell you how pleased I was with my visit/service on 2/6/21. 12571 Jacob Osborne was so kind and I just have to let you know what a great employee you have. I had a bad experience with your service before and To be honest, I didn’t even want to come back and have my car serviced. The unprofessionalism that I dealt with was just beyond believe! The employees that were there before did not show Professionalism at all. I’m so pleased to see that you have replaced and have professionals in your department now. I look forward to bringing my car back again to have it serviced.Thank you Jacob Osborne for making my experience..... this time Awesome!!!

Wanted to give a shout out to MARK DAVIES for the excellent customer service. I had to take my Sorento in for a repair and they ended up having to keep it for awhile as the part was on back order (No fault of Kia’s). He was great at keeping me updated to the progress of my vehicle. I was able to pick up my Sorento today and he went above and beyond to make sure she was all detailed and sparkling. He’s your guy when your looking for not only a great buying experience but also excellent customer service for the life of your vehicle!!