After two months of incompetence, the technician of today (8/16/2021) has left stating all is good. Well, Id beg to differ. Two months of my having to track down the status of my parts, initiate contact with service to get the parts scheduled for install, only to find out that the office had ordered the wrong parts multiple times and wasting technicians time. Today, I find the unit not back together as originally found two months ago. Trash around the unit. Trash in my driveway. Technician that drove through the yard, cutting deep ruts in the soft mud from all of the rain. Backed into a tree, breaking branches, never coming back to acknowledge it. Currently I question if the parts installed are even correct as I found the finishing cover for fan motor behind our second unit, and it doesnt fit with new correct fan motor. Ive had numerous calls for and requests sent through techs for anyone from management to call me. No one has been bothered to call. Just like every other aspect of this simple job, Ill have to continue to be proactive to get anything done.Customer service? More like customer doing most of the service. Maybe we should be paid for our efforts...

I asked to have someone come and evaluate my unit because it wasn’t working. The gentleman was very nice and very knowledgeable with his information. He immediately went to work trying to figure out the problem and discovered that it would be more efficient to have the unit replaced. He got straight to the point and never tried to persuade me to buy anything I didn’t need. I was very pleased with this employee.

Steve M tech was on time, polite, very knowledgable, and helpful in describing what he did to repair the unit. Very well done. Also Christine at the local office was exceptional with customer service. She arranged my appointment, explained options for contractual yearly service and was also very polite and helpful. Again, Well Done. I signed up and recommend this company and employees. Try them, Im sure you will be happy.

We have used RS Andrews for several years. They explain everything their doing and are very professional. They installed a new unit for us last year. The one I wanted wasnt in stock so they gave me an upgrade for the same price as the one I picked!

Worst ever...Unit installed last October-15 visits later they cant figure out what is wrong-now they are claiming we need construction and will not be out until Monday per their manager Jeremy. Ive been more than patient with this company and they continue not to follow through with their promise. Greatly dissapointed and still no AC. The Unit has been freezing as of October last year...Over 90 this weekend and they just cancelled my appointment for today. I Requested ac units for the house and they were denied per Vanessa. Zero accountability from this company.

This was a thoroughly satisfying experience. From initial sale to final installation, the companys representatives were knowledgeable, professional, and enjoyable to interact with. I recommend this company to anyone considering replacing their AC system.

RS Andrews installed a new, dual-zone, unit in our home. They were able to get us back up and running after several days of being without AC. We really appreciated the respect that they showed our home (using booties, cleaning up after themselves, etc.) Both techs were extremely kind and considerate. They took time to explain to us how everything worked. We are very happy with the installation and product.

Technician arrived on time and was extremely courteous and professional. Due to heavy rain, he was only able to complete the inside portion of the service call, but the company was prompt to note the additional call required and rescheduled. RS Andrews installed this system and them conducted this service. I would use them again and recommend them to friends/neighbors

Such a devastating experience with RS Andrews. 20K spent on 2 new units and the AC doesnt work. Whats worse, RS Andrews says the units they recommended we purchase are doing what they are supposed to be doing. I dont understand that. Its 85 degrees outside, its 78 degrees in our home. Needless to say, we will NOT be recommending this company and now have to find a company to address their failure and total lack of customer service. They respond online for marketing purposes and dont return the calls theyve asked for to address our concerns.Its clear to us that RS Andrews has no intention of addressing the lack of air conditioning in our home.

Called in through Home Depot to have a quote on a new AC unit. I was given a time which came and went. I called into their call center 4 times, and was finally told that someone might be able to come out on Monday. Clearly they are so busy that they do not need my money....so I will be happy to spend it elsewhere.

Ive purchased two systems from RS Andrews (by way of Home Depot) in the last two years. The first system (purchased late summer, 2019) performed beautifully until last month, when it failed to cool our upstairs rooms adequately, struggling to maintain 78 degrees even with outdoor temps in the mid 80s. The first service call (July 21) did not result in a fix; I was told to wash out the coils as the technician could find nothing wrong with the system. I washed out the coils per the techs instructions, but this did nothing. Fast forward to August, and with warmer temps the upstairs rooms become unbearably warm. Another service call...and the problem is still unresolved. They tell me that the system is doing everything its supposed to do, and consider the case closed. Meanwhile, I buy a test thermometer and discover that the upstairs air flow is 16 degrees warmer than the downstairs at 10 AM in the morning. No RS Andrews, everything is not fine, and now I will happily look to your more competent competitors to fix the problem that you abandoned. In hindsight, I really wish I would have checked these guys out before dropping almost $20k on a bad product, bad service and a hot house.

RS Andrews of Tidewater has been amazing to work with after our AC quit working and had both the indoor and outdoor units replaced in less than a week.Daryl and Ali installed our indoor and outdoor units effortlessly! They were very professional and courteous. They made sure that the installation was impeccable! I will definitely recommend anyone in the area to use RS Andrew of Tidewater for any AC needs they have and I will definitely be using them for any AC needs I have.

The experience was not good. The technician came out to check my A/C unit for leaks and stated there were not any leaks. Then proceed to add four pounds of freon at $216 per lbs or $963.00. Two days later all the freon was out of the system and they sent another technician out. This technician came out to do another leak test but did not have any nitrogen to test for leaks. Therefore he came out to my home for nothing. Had to re schedule again. Finally another technician came out to do the test but did not have to because he visually found the problem. Now this took five days to diagnose the problem. I had RsAndrews install the new unit not even 4 years ago. And now I have to pay $666.00 more dollars to repair the unit. SO REALLY YOU SHOULD HESITATE BEFORE YOU CALL RSAndrews

Had the company give me a quote. Technician said he could do it for have price himself. Did a terrible job. Left a hole in my roof for for about 2 weeks. Used dryer vent for the ventilation. Had to have another company come fix everything

James arrived late, but in all fairness I understand why. He took time and a detailed look at my system. Hes very down to earth and personable. He provided details on improving my system and went above and beyond. I definitely was on the edge of cancelling my contract and services but he definitely changed my mind.

I purchased my home last year and have them come every 6 months for maintenance and had them out for a repair in the dreadful heat last July when my unit stopped working. The $19 a month I pay for the bi annualmaintenance gives me peace of mind and when repairs were needed they were professional, fairly priced and QUICK. Absolutely recommend. My tech today for my service was Chantelle and she was so thorough and answered all my questions.

Excellent service. Will be coming back to do more work. Will use them again!

Absolutely would not recommend for service. I called seeking a technician to inspect our air conditioner, and they set a time for someone to come out on Friday, May 7. They called me just a few minutes before the end of that time frame to say their technician had an emergency and couldnt make it, but they would come on Saturday. I said that was fine.On Saturday they called to tell me that they were extremely busy, and it would be very late in the day before they could come, but they were completely free on Sunday. I told them I understand, early Sunday morning will be alright. They said they would come by 10:00am.When the clock was ticking down on my time frame for Sunday, I called and they explained that they were busy and would try to come by 12:00. How did that happen, if I was told they were free that morning? So when 12:00 came and I *still* had not received a phone call, I called them back and asked them to cancel everything.RS Andrews of Tidewater will make promises they cant fulfill. Choose another business for your HVAC needs.

James did a thorough job checking our system and was very personable. He detailed suggestions to help our system run better. Good to know there are still people who take pride in their jobs.

Weve had RS Andrews out twice to replace both our gas packs. Both times they have been fantastic to work with. We will definitely continue to use them for any future needs.

I called to set up an appointment for a quote and spoke with Rob. Not only was he professional he was also helpful, patient, and knowledgeable as he answered all of questions and took care of me. Great first impression of this company!!

Joseph came by today to do a annual tune up/check up on my AC system. His attention to detail, professionalism and actual concern to make sure my system was running as good and as efficient as possible was evident at his every task. He took his time, explained what he was doing and gave me advice on how to keep my system running at peek performance. I have had techs come to my house for seasonal checks for nine years and never before had the level of service been this thorough. This is the kind of employee that makes a companies reputation soar and for good reason.

Had a new HVAC installed. They were suppose to seal the ducting but did not. I called, no avail. Later received text they would call next day. They never did. Also had a new hot water heater installed and had to fight with plumber the entire time to do his job. He didnt want to do any work and was going to leave me without water for days because he took old one off and said new one was taller than old one. All he had to do was fix the venting, which he did one i said i was calling the office. It was completely unprofessional and frankly alot of BS. Wont be going back.

We had RS Andrews replace our HVAC system a year ago. At that time, the technician installed it upside down... Yes upside down. The intake and the output were reversed. We had to call and have them come back to reinstall it. There was no I am sorry for the inconvenience or anything. Just OK we will have someone come back. At the time I should have just halted our service, but I gave them another chance and bought the service contract. Now the thermostat that they sold us and installed has malfunctioned and is not working. We called last Monday and they said they could not get us an appointment until Thursday. Then Thursday comes and they leave a voicemail 2 hours before the appointment that they need to reschedule. We call back and are informed that they will have to reschedule for NEXT Thursday... a week later! While my AC is not working. How did we go from today to next week in a few hours??? I will be canceling my contract and business with this company.

James was our service man today, when our air conditioner went out last night. He was here in June to install an air scrubber. Both visits, I felt like I was in good hands. He takes time to explain, show me how its done. I highly recommend James for his expertise and professional way.Thank you James!!Eileen BurchTennant at 825 Windom Place

Today was my scheduled semi-annual HVAC maintenance and the assigned technician was Otis. He was on time, professional & very friendly. I really appreciate him explaining what he did and how my system was running. I also like the fact that I didnt have to ask him to check & change my filters. In the past a few technician didnt even bother to check my filters. Thank you Otis!!

Had a part go out on my new unit. They had to order the part. Its been a week and no one will return my call with status. Sure is hot.

I was very pleased and impressed with the quality of service I received from R S Andrews HVAC Company. From the moment I called about my Hvac system breakdown to the installation of a new system, R S Andrews staff from the receptionist, salesman, to the installation crew was professional and provided excellent service. The receptionist kept trying to get me a same day appointment, seeing thay I had an elderly mother living with me. The salesman went the extra mile to provide me with two window unit air conditioners until I could get a new system installed. That is what I call excellent customer service. Thank you R S Andrews you are the best.

Ok, so I got my AC and furnace replaced Monday. The young men who installed it were great. When they were finished and were running diagnostics, they were having a furnace pressure switch issue. All I want is for someone to call me to schedule someone to come out and fix it. Its a Brand new system! I paid for everything already and obviously something is wrong. There is NOTHING worse than PAYING for a brand new anything, then calling the company to come back out, just to have NO ONE return your calls. Unsat... Really thought this company would be much more, well, responsive and reliable. still waiting......

James, outstanding and very knowledgeable about our system. Was able to head off a potential issue before it left my family and I in the dead of a upcoming heat wave. Thanks, and I would recommend his services and that of RS Andrews to all my family and friends.

James is the best! I would like to have him back for my next scheduled maintenance. It is always great to have a real professional perform our service.

Great service, on time and went beyond his basic requirements very attentive to our needs

Brian spent many hours to troubleshoot and fixed what the previous repair people (I wont name names but they are big in the area) had broken. Unwired their rewiring and put it back in its original configuration. Replaced the necessary parts and it now it works great. Great work, friendly engineer, great communication with the boss and on top of all of this the company made special financial allowances in support of the service of a disabled Vietnam veteran. I will forever be an Andrews customer!!!

Tech Sam was very nice and professional for ac maintenance. Sam got the Ac unit working. I left to run some errands and the ac is not working again I spent my money and time as the service still is not right.

James Smick was very thoughrow is checking my whole system out. Made some good recomadations for my unit.

After a not so pleasant experience I am happy to say that Khalif has restored my faith in the company. He was totally professional and friendly.

Stay away from them!!!This is the most unprofessional company that I have ever worked with. If you don’t want to read the whole story, here is the summary: They make an appointment for your service and then at the time of the service, they reschedule it claiming that they were overbooked or there was a scheduling mishap. This happened to us 5 times in 5 days when it is 90+ degrees outside...Our AC broke down on Thursday, July 15. We used Home Depot’s MyInstall service to create a lead with a service provider. The service provider was RS Andrews of Tidewater. We called them and they scheduled us for Friday 4-8pm. Around 4 pm on Friday, they called us again to let us know that they were overbooked for the day, but can come on Saturday between 12-4pm. We accepted that and waited on Saturday. As it was approaching 4pm on Saturday, we called them again to learn that the appointment was not properly scheduled and does not show up in the system. We were told that they can come on Monday. After talking to multiple people and threatening them with filing complaints with BBB, they were able to get someone out in a few hours. The technician came and thought he fixed the problem, but we started having the same problem on Monday. We called them back to schedule another appointment on Tuesday 4-8pm. On Tuesday around 3:30pm, we got a call from them saying that they were overbooked and have to reschedule. That was not acceptable and I insisted on getting the service that day as they promised. They said they could send someone after hours. Around 7:30pm, they confirmed that we were the third customer the technician would be serving. We even got the text message confirming that the technician is on his way. We waited until 11pm and called them again. Apparently, there was a mishap with their scheduling and the technician was not aware of his service with us. When I asked whether he can still make it that night, they told me that he was in North Carolina – a few hours away from us. The person I talked to was very understanding and scheduled the service for Wednesday morning between 8am-12pm. Guess what! At around 8am on Wednesday, we got a call from them saying that they were overbooked and have to reschedule. This was no longer bearable. We arranged a service with a local company, which was able to come in a few hours, and fixed the problem. Unfortunately, some parts of the system already got enough of a damage –most likely because we kept it running after RS Tidewaters service- and may broke down any time. When we arranged the service with the other company, I called the RS headquarters and they promised to give us the amount we paid on Saturday back –not received yet. However, this is in no means a compensation for all the time we lost, all the frustration we experienced with their incompetent workers, and the damage that’s done to our AC.

This company fully understands the meaning of Great Customer Service. Ryan was the comfort adviser and both he and the install teams were professional, efficient and timely for both the AC/Heater install and the Water Heater install.

James the service tech was very professional. He explained everything he was doing throughout the process. I was extremely pleased with the service he provided.

We had AC issues and called them. The initial service was prompt and the technician was very helpful, however, we needed a follow up from the initial visit and that never happened. We had a couple days before it got too warm for no AC and were told we would receive a call to schedule the follow up. After calling them several times over the course of a few days to inquire, we never received that call and went with another company that immediately came out and fixed our problem.

Technicians were very considerate of the COVID-19 and took precaution to ensure no one felt uncomfortable while working. They very informative of the equipment that was installed and communicated on every level to ensure there were no misunderstanding on how to operate the new unit. Once the work was complete they proceeded to clean up behind themselves and left my home as though they were never there. Thank you for the security and integrity and also, for bringing comfort and warmth back into my home.

The job wasnt completed because a box that needed to be ordered. The new system was ordered because one of my rooms was not getting cold or even cool, I asked the latest mechanic why is it that when the system was a few months ago why wasnt everything done correctly, plus I had contacted the company before this last serviceman, who said he tape up ducts, but he refused to hang around to see if the room would cool now, theyre back again for the same problem hopefully there arent any more problems once all is settled according to the last serviceman, who said he was a supervisor.

CLEARED BLOCKED CONDENSATE DRAIN. SERVICE PERFORMED BY TECH. DYLAN PROKOP ON 07/29/2021. HE WAS PROFESSIONAL, CLEAN, AND ANSWERED ANY QUESTIONS I HAD REGARDING THE SYSTEM. EXTREMELY HAPPY WITH TECH. PROKOP AND RS ANDREWS. HIGHLY RECCOMEND BOTHMICHAEL MINTER

Kalief is always friendly and professional when he comes to my house for maintenance! He definitely helps me realize that I made an excellent choice by going with RS Andrews.My system was replaced around two years ago. I bought the big two stage setup so it runs nice and quiet or kicks the heat up when I need it by hitting that second stage. They used a Carrier system which has great reviews, opened up my intake to help with the flow, and installed the heat pump out back within a couple of hours. Painless, courteous, and professional, the job was completed and Ive been happy since!Thank you so much for running such a great business and I look forward to seeing you in my friends houses soon!

Very professional and courteous service. Anthony was efficient and completed my install without incident. He took time to explain my new unit and walked me through setting up my thermostat and linking it to my wifi via phone app. Would definitely recommend RS Andrews for HVAC services.

I want to express my experience with RS Andrews Technicians Anthony and Devonte. These young men were beyond professional. They were thorough, timely and possessed the knowledge required to complete a full installation. On a scale 1 to 10, I will give them a 10. These two young gentlemen are an asset to the company.

Replaced a 3 ton unit with a 2 ton and now its not colling below 75 degrees. refuse to put the proper unit in. stating that a 3 ton unit wont fit where the old 3 ton unit was. will be seeking help from an attorney.

Had 2 technicians aide in determining if my unit needed replaced (excess of 20 years on the HVAC). Estimator went over in detail of each option and provided the best recommendation. Install team came 3 days later and took the better of the day to install all components. Cleaned up after themselves and were friendly. Only knock i have is that backed into the overhanging branches in my drive and knocked a few off that were left on my lawn (minor complaint easy to pick up). Overall definitely recommend for quick service. Overall cost may be cheaper elsewhere if you have time to get quotes from multiple places.Overall definitely recommend for quick service. Overall cost may be cheaper elsewhere if you have time to get quotes from multiple places.After having the AC for 3 months i have now had to call the company back for them to repair a water overflow problem with the drip pan. Nearly 5 discussions and 2 months of dealing with them we got the drip pan issue resolved only for it to rear its ugly head again tonight (8/14) after returning from a family vacation. This is frustrating and at this point i am flustered with the continued issue. Will update as this issue plays out but at this time i rescind my recommendation i stated above and advise those looking for service to try other companies.Update 8/25- The issues i noted above seem to have stemmed from the ac manufacturer rather than the company. Looking to speak with management about next steps. Moved the rating to 3 stars based solely on the last 3 technicians that came out (Chris W. mainly). If Chris is a tech you get you are in great hands. He is honest and takes the time to chase all possible avenues rather than looking on the surface (after the second leak he had the whole unit reinstalled)

The workmen from RS Andrews were on time, professional, friendly, courteous and really seemed to know their stuff. They installed a new AC unit including new outside and inside. The old Lennox unit was pushing 30 years old, and had struggled last summer during the heat wave, so it was time to replace it. They installed a Carrier 2 ton unit. It blows icy cold now but were still in March. Im assuming it can handle the July and August humidity infused blast furnace that we call Summer here in Norfolk, VA. The lead installer told me to call RS Andrews directly if it didnt and theyd make it right. 1 year guarantee on labor and a 10 year guarantee on the unit. They gave me a pretty good deal too, with a hefty discount. But again, I had the work done in March when demand isnt quite so high. So far Im very pleased, but ask me again in August.

I am completely satisfied with the product that was recommended and installed. The technicians that came to install the systems are thoroughly trained and knowledgeable. They were courteous and professional and when the installation was complete and tested I felt that I had chosen the right contractor to get the job done. Thank You RS ANDREWS!

James was thorough and professional. He was prompt and quick as well. I was glad to work with him and would highly recommend him.

Sam was professional, friendly, cleaned out the condensation drain, read freon levels, and gave honest advice about my aging AC system. Would recommend.

As part of our regular RS Andrews maintenance, Chantelle was the technician who performed the service. She arrived as scheduled; she did a thorough inspection to ensure there were no problems and recommended only one new product that she justified with photos she took so that I could see the problem area. She answered all my questions. Im very pleased that RS Andrews has such a competent and professional technician!

James was incredibly professional, thorough and efficient. He arrived as scheduled and completed the maintenance in a timely manner. He also provided salient recommendations for our system. Happy to do business with him again.

I’ve used them several times at two different houses. Professional and communicative. Very happy with my experiences!

Technician was great. Very professional and personable. Provided thorough service and offered helpful recommendations for maintaining our HVAC unit (which was also installed by RS Andrews).

I had the unit replaced in December of 2017. It was fine for the first couple of years. I went to turn it on the 26th of March and noticed it wasn’t blowing hard and the air that was coming out was warm. I called multiple times trying to get someone to come out and told me they would put me in as an “emergency”. Needless to say I never received a call back. My wife called and said they would have someone out in an hour, they called her back an hour and a half later to schedule an appointment.I had another company come out to test the capacitors and look at the unit. The capacitors are fine but there is oil all over the line which they soldered together when they did the install. He pointed out the leak(not from normal wear and tear) to me and the poor craftsmanship on the electrical line going to the unit.However, I got in touch with Brenda and they took care of everything. They made repairs and recharged the system at no cost to me. Great quality assurance department.

James was courteous and professional. He explained what he was doing at each stage of his work.

They are not trustworthy! Technician lies and missed appointment day twice. If you want a company/employees that dont care about the quality of service and your need for HVAC repair, then RS Andrews is the one for you. Good luck, you have been warned.

James Was Very Helpful With Explaining What Was Needed And With Completing The Job. I Would Like To Have Him Come To All My Request For Service.

Excellent Job. Starting with a thorough, informative appraisal to the installation of Dual Zone Heating and Air Conditioning units . Daryl and Mike B. did a great job with the Installation. Courteous and professional. And they had to do the outside install in horrible weather conditions. Great Job. Highly recommend RS Andrews.

Our technician, Samuel, was able to help us solve our issue! Highly recommend RS Andrews for any A/C needs.

James Smick service tech was professional and helpful. 5 Star for James. Thank you.

They are amazing. RS Andrews has good technicians, that know their stuff and are respectful of the property.

Service Technician Dylan was the best tech ever and I’ve had a service contract with RS Andrew’s for many many years. I’m always pleased with the service but today’s service was exceptional, Dylan was polite, through, knowledgeable , you could tell he really cared. Please note in my file to send Dylan for my Fall checkup.

Extremely happy with the service. I needed a sensor replaced on my gas furnace. Samuel arrived with mask on also had shoe booties on to protect the flooring and carpet. He gathered a few additional details, made the repair and had the system up and running again in no time. Will definitely give them a call for any additional work on my unit.

The service were wonderful the technician was very educated answer all my questions gave me good information good suggestion will always use R S Andrews as long as the service continue as it was today wonderful company technician outstanding deserves a lot more I’m sure that he’s receiving great technician qualityProfessional hard-working and very clean

RS Andrews came through for us when the AC in our house (we just moved into) was not working. Their courteous office staff, responsive management and knowledgeable/thorough technician identified and fixed the problem. A tiny leak in a copper pipe (outside the HVAC system itself) was detected - avoiding another wasted round of refrigerant! New to the area, we now have tremendous peace of mind that all of our HVAC needs will be met - we are happy to have a service contract with them to maintain our equipment. I highly recommend their services.

Great company, overall.Wonderful people working there. Ive gotten to know a few of the installers and nearly all the service team. The customer service is amazing from the phone to the home! Amazing folks. Keep up the good work!!

Its about integrity of the quality of service for me. I had my HVAC installed with RS on Tuesday the 21st and it went out the 23rd while I was away at reservist drill and my family was left without heat while while I was gone. In the event of trying to reach out to someone while I was away on duty and no one was available not even the 24/7 technician which is not even 24/7 service according to him. There were also several red flags upon purchase in which I ignored over going with my first option Atlantic shores. First the salesperson locking in the date so you dont go anywhere second the promise of an AC unit my salesperson never gave it for my family and I. Third when the salespeople were here they left so fast and the only time you get somebody to inspect the work is during the install not after it to follow up. I trusted the process because honestly I enjoyed the experience with my salesperson however I was disappointed because I trusted that your company would take careof our home because I did share busy details about my lifestyle which factored into why I chose them. After install I felt like just another number. No thank you.Quality customer service is very important to me as well as follow through.

James did an excellent job on our maintenance check, he explained every thing in detail, would like him back thank you.

I spent 7000, on a Carrier split system. I guess the installers didnt hook everything up correctly. I asked them to fix it while the system is still.under warranty. They said it would be an extra charge. Im not sure why it would be an extra charge when the system should have been hooked up correctly the first time. .I dont recommend this company.

Charles Bennett was very helpful and informative with evaluating our AC problem and providing solutions.He was respectful of us and our home using a mask and foot covers.

Technician performed routine inspection and he was courteous. This was a third party company that contracts through home depots home services unit. It was a pretty cheap inspection, but one of the points on the inspection is blower fan. Technician didnt inspect blower unit at all. Also my defrost cycle hasnt been performing well, he looked at ckt board sure enough there were a couple resistors on there that had been heating up and possibly burnt. He quoted me $970 for parts and labor. I ordered the board on amazon for $40. Its not hard to shut off a breaker and slide wires off 1 by 1. i mean its literally a 20 min job if that, but maybe i would have gone for it if it was $150. I understand they have to make $ too and it wouldnt be bad to have a company stand behind their work, but that was ridiculous.

They where very professional and clean and A/C is working great

Great knowledgeable guys. Came in went straight to work removing old hvac system and installed a new one. No mess made nor left behind. About 5 hours system was installed, about another 30 minutes running tests and checking things over. Wont hesitate to call them back for other services or repairs.

My AC went out on me late last night. The dispatcher said they could have someone out by midnight. Stayed up until 4am, and noone came. Called them again and they rescheduled me for 8am -12pm. Only to call me at 1015M saying noone can come. Worst experience!!!

RUN AWAY. I bought a house that had a HVAC system installed by RS Andrews along with a preventative maintenance service contract still active from the previous owner. I went out of town one of the AC units quit producing cold air. My wife called them and got service. The tech determined there was a coolant leaked caused by copper that had been rubbed thru. The bill for this repair was $1400. OK. Not thrilled but it is what it is. I have 2 identical units on my house, installed at the same time. I had questions, so I called in to RS Andrews and asked to speak to a maintenance supervisor. The receptionist was great and even told me that on my last preventative maintenance inspection in March they inspected the heating? WHAT? The heating in March? In Virginia? Cmon. That makes no sense. I thanked her, had even more questions and waited for a call back. I have now called in 5 times trying to get someone who could answer my questions with no luck. What I want to know is why they did not catch this issue in their inspections before the leak? Why they didnt bother checking the other identical unit for the same problem while they were here? And why would they be concerned with heating in March ahead of AC season. But since no one will call me back, I will share with the world my frustration and words of caution for this company. Do yourself a favor and keep shopping!UPDATE - Well what do you know. Within an hour of posting this, I get their response wanting me to call them. Are you KIDDING? I have called you 5 times, why would I fall for that old gag again? You have my name, I am in your system and presumably you have 5 of my phone messages in someones garbage can or email. If you had any interest in making this right, someone would pick up a phone and call me. My ask, in the beginning was pretty basic, but with each added frustration it will grow harder to appease me. Its become clear to me that your concern is not about customer service but of the appearance of customer service to the social media world.

I am so pleased with the customer service at RS Andrews! We utilized their services last year, and a rep called last week to remind me of our annual tune up service. The technician, Brian Fausset, arrived promptly at our scheduled time and was decked out in PPE, which is great because Im 8 months pregnant! He made me feel super at ease and even offered to help me carry my groceries in the house. Went above & beyond to not only service our AC Unit but build a rapport with me! A great employee at an awesome company. :)

James did a very good job on maintenance, very knowledgeable and explained very thing throughly

They were nice did let me know about our units. Thats helps us greatly thank you for the information.

I was told over the phone that they had R22 gas. They did not. The technician was the one who had to tell us that when he came out (not his fault). Apparently if your AC units are 13 years older, this is not the company for you. It was a waste of my time and their technicians.

Very knowledgeable about his job and very professional.

Love the service the maintenance person performed. He was very professional and knowledgeable in his craft.

James was great! Very professional and quickly got our AC working again.

They couldnt even be bothered to call and tell me they werent coming.

James did a great job on our a/ c maintenance, very knowledgeable, explained everything he did, want to keep having him back.

I replaced the ac unit. 5/19/2020 and now the house is 80 degre so hot I can’t sleep... I call many times and the last guy tel meI need toPut the thermostats in HOLD 😞Stupid... I think the ac unit is more for a smaller house. I don’t know what to do...UpdateThe work is very poorly, is oil on suction line at condenser. Need to fix electrical whip where it connect to condenser Needs to be connected.

They did a great job. Our service rep was early and conducted the maintenance very quickly. When he found a few issues he provided a detailed report and gave us options on how we could move forward. He was able to get us a same day appointment for estimates for repairs. We will use them in the future if needed.

In a nutshell, I was rescheduled 3 times in the midst of summer. After waiting several weeks for a part, the technician who arrived for my service call advised the initial technician mis diagnosed the problem and the part was not required. Unbelievable!!!!

Very professional and informative excellent customer service. Would recommend rs Andrews on that alone. Just got install yesterday and all went well

James did a great job on my HVAC unit and was able to identify the problem right away. In and out in 15-20 minutes. Definitely worth the value to have this service with them.

Phillip Schaffer by far best and most professional technician I have ever met, arrived quick, knew exactly what the problem was and got my heat back on, if he shows up to fix your equipment it will be fixed and done right, he will also fix what others may have overlooked. Highest recommendation from here on out only technician I want touching my system. Thank you very much!

I AM SO HAPPY! DARYL AND MIKE are exemplary employees and a wonderful representation for your company. They were kind courteous and very professional! Such nice young men! Daryl explained and answered my questions Mike even lifted and carried a heavy cabinet box from my car to inside my house. Chivalry is definitely not dead. When Aaron Mule~was the first representative that I met. He was also very nice, couteous and very knowledgeable. I especially appreciated that he didnt oversale and worked out the best deal within my budget for me. I am very impressed with your company!Thank you so very much!Sincerely,Donna German Hull

They performed A/C Spring Check of our system, technician was very professional (wore a mask and put booties before going up the steps). Would of have them 5 Stars but they didn’t asked how many units I had when I made my appointment which made the price higher at the end, not a big deal for me but maybe for someone else in a less fortunate financial situation.

I had been scheduled for a maintenance three weeks out. Got called the day of during my appointment window telling me they weren’t going to show up. Next available appointment wasn’t for 3 weeks. No incentives and barely a sorry.

Alright, heres my story. I purchased a split unit in June of 2020. Everything seemed to go very well with the installation. The technicians were courteous and seemed to be very knowledgeable. In January 2021, the Honeywell thermostat died. Just completely died, no warning. I spent about 4 hours on the phone with Honeywell customer support to determine it was a bum thermostat and needed to be replaced (hopefully covered under warranty). I called RSA, they scheduled an appointment and then canceled the day of. We rescheduled, this time they did come and take a look. They determined the thermostat was faulty and replaced it.... Then tried to charge me and I said it was covered under warranty, showed them the paperwork, and they agreed (good).Fast forward to the winter. We had felt that the unit was better than the old (one that was from the early 90s), but not a whole lot better, so we were kind of disappointed. The amount of circulation was still not good. We found out why when I opened the door to the closet (the door is vented to allow air flow) and was hit with an insane wave of heat. I immediately thought, There shouldnt be this much heat being pumped into the closet instead of the house. What gives? So, I looked at how the air handler had been connected to the existing duct work and learned that the technician had basically stretched a few pieces of HVAC tape between the new unit and the existing ductwork, leaving HUGE holes where the air that should have been pumped into the house was basically just circulating inside the closet. Whatever. Im pretty self-sufficient and decided that Id get some HVAC tape and fix it myself. Overall, much improved, but I couldnt get to one spot between the unit and the wall and I decided to write off that small hole.Finally, lets move to just a few weeks ago. The heat wave begins and we turn our A/C on. This is when our air handler started freezing up. This is one that I couldnt handle myself, so I call (fortunately, we were just under our 1 year warranty period) and had them come out (P.S. Again, they canceled the first time, so we had to reschedule. Then, they were supposed to arrive between 4-8 p.m. and I got a call at 11 a.m. saying they were on their way). They looked it over and determined that the fire dampener was shut, basically blocking the air handler from blowing any air into the ductwork. They explained that a small plastic piece (designed to fail in the event of a fire) had broken and needed to be replaced. Because of the small access panel and limited access, in order to fix the issue, they would have to completely remove the air handler from the wall before they could replace the part. Ok, Im still under warranty. No problem, right? WRONG! According to the tech, they always check the fire dampener when they install a new unit, so it must have failed between the installation and present. Normally, Id say ok, thats fair, but the method he used to check for dampener issues was simply feeling for the air flow coming out of the vents, and the air flow had always been poor. I asked how much it would be to have them repair it and he quoted me $2,500! This was to fix something Im convinced was messed up when they originally installed the unit 10 months prior.Maybe the fire dampener really did break between the installation and now, but I highly doubt it.In conclusion, RS Andrews is a great HVAC service provider if you dont mind re-scheduling your appointments, dropping everything youre doing when they call because they wont be there during the time they originally said, and if you have the knowledge and willingness to look over their work to make sure theyve actually done what theyre being paid to do after theyre done.Lessons learned: Check the fire dampener, check the connection to the existing ductwork.

We had an appointment on Friday 3/26/21. Install team didn’t show up till 11:00! Then they didn’t finish the install till 11:30pm! We had to leave so we were gone when they finished! When we came hone the following Sunday 3/28/21 we had no AC! We called the office on Tuesday 3/30/21to get someone out. We were given an appointment of between 4-8pm. At 6:18 the office called and said he would be at our home in 20 mins! It is now 9:00pm and no one is here and we have not received another phone call. This is absolutely ridiculous!

Awesome customer service from Susan. Very professional, understanding, and helpful. Five stars from that alone, and great five star service all around from the company. Highly recommend!

They came out and did the initial site visit.Waiting on a sales guy to see how much a total replacement will cost.I’ll leave some more reviews as we go through the process.