Ordered a new phone and service but its been close to a month and the phone I wanted is out of stock. I was told Id get a call by the end of the following week and never received it. So I called and spent 42 minutes on the phone to find out its still out of stock...i still dont have service

Best place to get a mobile phone and awesome internet service 45 a month unlimited data all taxes and fees included in the price on the Verizon network Best deal in WNY .... Or you can go by the Gig at 14 a month ........ awesome

Extremely slow. Didnt need to wait in line to exchange my remote -- no one told me that until I waited 30 minutes & got to see a representative!

Fast service paying the bill and open on weekends 🙂 👍🏽👍🏽

The greeter tried his best to keep customers upbeat, however the wait was TOO LONG. When we finally were waited on, the representative was SOOO rude! Her trainee actually laughed at my 80 year old mother because she was turning in equipment that she forgot to turn in. I thought her bill was too high ($179.00) so I asked if there was another plan she could switch to. All the special rates I see advertised, are a lie! Other customers I talked to were telling me about Choice 10. But that RUDE representative said there was no plan available and turning in the equipment only brought her bill down to $167.00. My mother only watches 2 channels and has even forgotten how to use her internet without help. It a SHAME how they treat seniors. When I pay her bill off, I will CANCEL Spectrum!!!!!!

We received a warm greeting by the nice employee at the door who professionally and efficiently addressed our issue.

I was 7th in line at 10am when they open, but the line went quickly. Only one counter person while I was there, but he was pleasant and worked quickly and efficiently.

Their wifi is god awful and to make it even better they were charging me for tv services that I never agreed to. The amount you pay for this provider is not worth it at all.

Went to cancel my subscription with spectrum just had to put in my name on the pad and wait for my name to be called... process was easy and simple in few I was out and about....service and quick and efficient

Spectrum cable TV has taken things to another place for me I have had services throughout the many changes (name changes) for over 40 years and I have been a very loyal customer and I have been there for many price changes they used to give incentives to loyal customers to continue to stay with the company, But baby these prices are RIDICULOUS AND THEY ARE CONTINUING TO GO UP EVERY SINGLE MONTH and its not affordable for the struggling families who try to hang on and they DONT WANT TO HELP YOU YOU AT ALL.

Interior is very clean & staff is very helpful.

Employees are kind, professional, and know their job well. Went in because my new phone charger was giving me trouble since the day I got it. Although they could not help me as they dont carry accessories for the phone they sell, they did let me know where I could find one.

Called ahead. Quick and easy in and out. Pleasant personal.

Returned an old cable box and modem. Super friendly and knowledgeable staff even though it was late in the day. If Spectrum could compete with FiOs Id consider staying with them just for the service at this location.

Did not like and or feel appreciated by the customer service. As soon as I walked in I got attitude from the greeter and first to help me so I spoke with supervisor and it took him literally not even 60 seconds to achieve what I was coming in for in the first place.

Was extremely surprised at this great experience. No wait. Went in with Attitude to exchange equipment, expecting to be given a hard time. Wanted to exchange combo modem for separate router and modem figuring theyd give me a hard time, but the guy just gave me what I wanted, was very cheerful and it was all great. Thank you!

Dropping off.equipment. about 15 minute wait for rep

Love the machine that you pay your bill by yourself

So I went to pay my cable bill, hopefully with an actual person, but was a escorted to a machine by an employee & was told thats the ONLY way I could pay my Cable bill now! Not impressed with this New way of handling its customers! I liked the old way better. I dont even like the Way they redid the stores! Not Impressed at all!

Really good experience here, very friendly rep (Don) who patiently helped me set up a new phone. It helps calling Spectrum Customer Service to get things explained to you and being told what you need to do ahead of time/what you can expect when you go to the store.

You really do not deserve any further business.

We went in to get my wife a phone to replace a Cricket prepaid phone, hoping to keep the number with the new device. We were approached by a young man named Joshua Harris. He recommended the LG K15 phone to my wife, which turned out to be exactly what she needed. Joshua was very professional, and helped us out greatly with a problem getting the info from Cricket to port the number over. He was friendly and courteous, and answered all our questions and concerns. As a representative, I give him 5 stars! Im going to be switching my phone over to Spectrum soon, and will definitely go back to see him for the service. Good Job, Josh!

Service sucks!Always Always Always waiting !One person working , and 2 just hanging around saying hello , please sign in at the kiosk !

Hire more staff, no reason to wait a half hr to return a modem

2 Stars because I didnt have to wait in line to turn in my equipment when I cancelled service. However they actually didnt cancel my service, and I had to call the national number to get everything taken care of when I received a bill for the following month. Cashier ID 20224324

Had to return box for updated one. Signed in, not a long wait. Service rep was kind, polite, & knowledgeable.

Great store. Not a lot of stock. Chicago at in buffalo ny might have what you need if this one doesnt!! Friendly service

UN friendly and acted like it was a bother to answer the very first simple question also was 17th in line with only 2 people working. Your prices are wayyyy to high not to have way better customer service

Had a great rep help us at this location. Sorry I dont remember his name. He signed us up and was very helpful. Was way worth going in. The phone reps were not very helpful and take too long....every rep has a different answer on the phone. Take the trip in is my advice!!!

Because u guys dont have very good customer service at all

Took really long, not a fan of taking long just to get a router, lame. Fix your business Mr. Spectrum! You sure have outdone your wrongdoings this time.

They messed up my entire bill. I came here to return my television receiver and cancel my television package and instead they only returned the box and never cancelled anything. Now for the hundredth time I get to call customer service to cancel it properly and fix my bill because they tried to charge me for television! Thanks Spectrum 👍🏽

Too long of a wait !Not enough staff!

Just went over there to return some equipment salesman was very nice took care of what needs to be done and we are on our way

Mrs Davis and her staff were very friendly and helpful when I went into the store to exchange and upgrade my equipment and service. They assured me the setup would be easy but if I had any issues I could get assistance to walk me through it. I’m very pleased with the service I received today and would recommend this location to others as well.

Terrible customer service. Asked to put face mask on before service. Put my pull over face covering on. Told it had to be a mask. She should read the state mandate first. Didnt even ask if the person behind me was with me. Very unprofessional. Just kept yelling.. Just lost my business.

Expensive, the modem they installed worked a little if you were a few Ft away. I had to go and get a different modem and install it myself. I looking in different options.

Worst cable and internet they have zero competition in some parts of buffalo for high speed internet and there price reflects it along with substandard picture quality they always have an excuse that points blame at everything from my ac to my houses electrical wiring for why the cable absolutely sucks

Return stuff still get charge for it they overcharge u they dont no what they r doing its a joke and so r u

I was in there to get a new phone and the system kept glitching. I really needed a new one before I walked out. Glynniss was very very patient with me and the system and she must have tried 10 times to get my account to accept the new phone. I was there for an hour and a half and the entire time she was very helpful, patient and kind. The entire staff on that day were all very cheerful despite the other disgruntled customers who came in. I would definitely recommend going here.

Associates are very unprofessional sans are big deceivers and lairs when it comes to equipmentsThey claimed that they don’t provide two separate Routers and Modems .... when I requested to cancel my new account that was established yesterday they asked me to do it over the phone I have to do the call . Why?!!!! and they know that it’s a very tedious process over the phone and waiting and hold time exceeds forty minutes..., because they are obviously short of staff .... Mean Company..,Switched to Verizon it’s much better service and more civilized staff.Good Luck to all.

Directed wrong imfo. Very disappointed. Had to call back again. Etc

I had a very unique cable repair/replacement needed during this pandemic, and IAN at the Service Center at Appletree Business Park gave us exemplary service!!!!!! I cant thank him enough for his patience and persistence to get our box up and running! He was simply amazing!!!

Reason for one star you can see in the pictures more then 10 customers in waiting list only one person is working poor customer service ☹️

Customer service was good, they answered all my questions. Reason for 2 stars is because cash payments arent accepted anymore. Its a shame people dont have a choice anymore and are being dictated how to do things.

It took 55 minutes to drop off a modem.

Would be nice when you call the store to actually talk to a store employee and not go to a call center in god-knows-where. I drove 40 minutes just to end up to a door that was closed and locked when Google said the store was open. of course the call center agent said that the store was open

The spectrum on union road needs better customer service reps.one older man was very nasty and rude to The 4 different people of color.but showed he can be nice to his peoplewas not knowledgeable to the cable companu

Sevicd was horrible. Felt like I was bothering them

Really helpful.

Was understaffed and had to wait a bit.

The customer service is great and the employees process your needs expeditiously but due to social distancing rules be prepared to wait in line for extended periods as there are lines out the door at least 5 ppl deep at anytime.

The people there are polite and very helpful

Seems every time I go thereThe check in stations not workingI also set up appointmentThey did not care

In and out, very quick service

To expensive for basic cable.

Just stopped in to replace a cable box I am having problems with. Was told they could give me a replacement that may or may not work, or stop back in on Monday, Wednesday or Fridays when they get shipments in...but no guarantee that a replacement would be available because they are busy at this location.Spectrum is a joke.

75 dollars a month for just internet. P

Employees were very helpful

Friendly helpful staff

We went in to drop phone and cable. No pushback, no additional sales attempt. Smooth, low-pressure transaction. In and out in 10-15 minutes.

If you need service its best to call instead. Not much seating because they got rid of the chairs to put in phone displays. Workers are friendly just not enough of them for a busy day.

I went in to pay my bill, since they mail the bills out so late that theres usually not much time to mail it in. There was a female employee who was helping people use the self serve machine. When she had finished helping the people ahead of me, she simply walked away without even asking me if I needed any help. Fortunately I didnt. But the guy behind me did. As I was leaving, he was trying to get her attention, hopefully he did. She was still in the waiting area. I have to wonder why she simply walked away without checking to see if he or I were in need of help.

I went to drop off a modem after canceling a service on the only day I personally had an opportunity but the electricity was off due to weather(they should have a generator). I tried to ask the employees if I can give them the modem and they can write down my info but without any hesitation shouted NO! I wouldve felt better if they wouldve apologized for the inconvenience of me coming and not being able to return my modem(weather its there fault or not). Instead they were more excited to tell me NO! WE CANT DO ANYTHING FOR YOU RIGHT NOW YOU HAVE TO COME BACK AGAIN LATER!

Bad company bad internet connection

Glynniss was awesome! The friendly customer service is appreciated!

Steborn Robinson gave me great service and was very clear on everything I needed to know. Great guy

Renovations have the space small and dusty temporarily. Of the three maybe four reps working only one really knew company policy and procedures and constantly had to help the other two. Then of course when it was my turn the rep left the counter to help 5 people use the payment machine e so they did not have to wait there turn in line for a rep. Whats the point of having the payment machine in the libby???!!

The wait is so long, there should be more than one person working here. Waited an hour

Unhappy workers

Everyone was very nice and help my experience was wonderful i really appreciate it , daijah and steborn were amazing

There was over 22 names on the board with 3 employees working on a Saturday. I sat waited for 30 mins. Over this time only one name moved off the list. I listened to employee after employee converse back and forth and talk about their social life, C-pap machines, and anything other than helping customers in the store. I can tell the new Spectrum mobile service is a world of headaches. I understand it would take more than 5 mins to help a customer but you can tell the employees are just running out the clock. Cant wait for a different service one day.

My only advise is make sure that the employees at this location are telling the truth make them repeat what there telling you a few times and you repeat it back to them (as if you are trying to confuse them) they are only about money and will tell you what ever you want to hear to get money. I was lied to multiple times and I proved it to Spectrum head quarters thanks to the liars here my cable was free for 2 months.

Slow service. Sign in at the kiosk, then it tells you to feel free to browse around the store. There is no store. Its just a waiting room with metal chairs and employees taking to each other about different kinds of drinks.

Not busy! I was able to get served quickly; in and out.

Horrible speeds, all over the place. Bill goes through the roof after 1 year. There is no other internet in my area to switch to. Its not right

After being a faithful customer for over 45 years I decided that Spectrum has become much too greedy and really has no concern for reliable long standing patrons.Reps.at sites were always helpful but when no one was able to assist with lowering my very high bill it was time to play their game.

Hello, I would like to give a shout out to Glynniss T. at Spectrum in Cheetowaga, NY. Had such a great experience with her with my equipment replacement and giving me information on their Cell phone plans. After taking in the information that she provided, headed back to the same location to see Glynniss to switch over my cell phone plan for me and my husband. Glynniss was so helpful, patient, informative and kind throughout the process. Went above and beyond through the entire process. This location is not the closest to my home but given the customer service provided by Glynniss will travel the extra mile. Thank you Glynniss!Kim and Todd H.

Representative was not helpful at all with my questions regarding potential new internet & phone service, especially regarding phone number portability. Got the impression he did not have access to the information that I was looking for.

Very busy store but worth the wait, the agent personally came to me and introduced herself as I was waiting to be seen, she carried my equipment to the counter. At the counter not only did she fix my issue but she took the time to inform me how to get the best use from the services I already had with them. I had no idea how many features I simply wasn’t using to make my life easier because I just wasn’t aware of them. At the end of our conversation she gave me a sheet to remind me of the features if I forgot as well as her card so I can email her directly for any questions or concerns I might have in the future. This was truly top notch customer service. Thanks for giving me your best.

Arrived super early in the morning to avoid the continual long lines here. Was successful as there were only three other people ahead of us as we checked in. This is the second time we went to go pay a bill there because the first time the kiosk did not work and the line was over an hour to pay the staff member. The kiosk today didnt work again, however at least the line was only three people deep. The staff member took our payment and answered our questions promptly, courteously and was very friendly.

Dont waste your time here or with specteum in general

Helpful staff, easy sign in process and a call ahead service make the Spectrum store easy to deal with. Most of the time they can troubleshoot problems or replace equipment on the spot. They also have a payment kiosk, so no waiting in line for a billing issue.

Their customer service is terrible for all the money they charge they should treat their customers better than they do

Wish a 0 star review was available. Stuck on the phone for over an hour. Cant even talk to an actual human. Once a human is on the line they lie to you and pretend they will actually help. I was told I would be receiving a new modem in the mail by the end of the week. (Needed a new one because my speeds are much lower than the speeds promised) Anyway, the week goes by, no modem. I call again and they said they sent it to a spectrum store instead and I had to swap it out. So I go to the store and its packed with over 30 unsatisfied customers. Store closed before they were able to help me. We need a new cable provider in this area. Spectrum sucks, lies to their customers, and cant even hire a human to answer the phones. Complete garbage.

Only reason I went was to turn on equipment and say goodbye forever.

AVOID TIME WARNER/SPECTRUM AT ALL COSTS. Their equipment DOES NOT WORK. The only reason they include free on-demand is because it DOES NOT WORK!! This company is terrible. You are way better off with Direct TV or Dish!! 😡😤😖

Its hard to accurately rate this. I cancelled so I want to give it 5 stars, but the reason I cancelled is because I would want to give them 1 star. 3 stars it is.

Absolutely terrible service! Dropped off a modem in early November and waited over 40 minutes to get service! Reps are pushing the cell phone service over servicing the cable issues which is why most people are there. Rep was extremely rude and picked a verbal fight with me when he heard me comment that they must make a commission on the phones they sell. Was close to making a corporate complaint but that sorry company doesn’t deserve anymore of my time!!

Knowledgeable and friendly.

Nothing nice to say. Why doesnt capitalism apply to cable companies. Lower costs.

Helpful and friendly staff.

I went in to return one of my cable boxes and was done in about 2 minutes. Great Job

Need to work on customer service skills. Worst company Ive ever dealt business with. Would not recommend them glad theyre getting kicked out of New York

It is a small building with ample parking and seating inside to wait for your number to be called. Unfortunately, the lady who handled my change of service did not do it correctly. Luckily, I called to check on my installation time and found out that it had not been scheduled. I had to re-schedule it again for a week later.

Terrible customer service. I went in to pay my bill today and had a $25 installation credit from when I first signed up with Spectrum. I normally pay my bill online so I was unable to use my credit when making payment online. I normally dont have any type of business or errands where the Spectrum store is located. I was able to make it to the Spectrum store today to pay my bill with my $25 credit card from the associate who signed me up with spectrum and because the credit was from September she wouldnt honor it. I always thought a credit is a credit it shouldnt matter when you use it. I wasnt going to put up a fight it wasnt worth it so I just paid my bill without the credit. Thank you cashier. 20287444

Very poor customer interaction. Waited one half hour and only one person waited on with at least three others sitting in front of their computers. 12 customers waiting

Long wait

Would actually like to visit store rather than deal with them on the phone or internet, which both seem to be outsourced.

It was terrible. I waited hours for your computers because they were down. I was trying all morning to get someone to help me over the phone your employees keep transferring mesomeone employee to the next to the next to the next finally I get where Im supposed to be in the guy hangs up on meso I had to take time out of my day to drive to a spectrum store and I get there and your computers are down this was all an aggravating nightmare. I feel like I should be compensated for my time and aggravation