The gentleman who help me was great. I was able to get everything done I needed to with his help. Keep up the great work.

The sales guy i seen was chris. He was excellent. I highly recommend the gunbarrel store. Very professional and they now their product

Everyone was very professional and kind! The Employee that helped me did a wonderful job and got me the phone I wanted for a great price!

I went by the office on Friday to drop off a box for work. They had closed a location. They were busy. No one was at the front. I saw a young man back on the right side who appeared to be typing on a laptop. I said I was told to drop this off. He started walking off and said youll have to see the girl up front. I went up to her, she was at a table with some other folks. Told her the same. She said take a seat and well get to you. I said Ive just got to drop this off. Again she more rudely said set down and wait for your turn. Hell, no one would know when their turn was. This young lady had no people skills. I wouldnt do business with them. Everyone waiting for them to open this morning had negative comments about them except the guy who was there to pay his bill.

Nice store great employee took care of my equipment swap real fast. Have had xfinity going on 3 years now.

Best cell service ever! Associates are Very knowledgeable about all products, coverage and sales

Sure would be nice if you people had updated hours on your website on Google You ever heard of that.

They couldnt help at all even though theyre the company I had issue with. Their same company. Doesnt make sense.

WORST SERVICE HANDS DOWN! I can NEVER get a live actual human being on the phone! It’s an automated system and they want you to say what you are calling about but when you do explain or say what your issues are they try and give you more options and if those still do not help with the issues your having t The automated voice system well then tell you to hang up or give you the option to go back to the main menu and start all over again and basically go through the same thing you just went through but with absolutely NO RESULTS! I would not even have COMCAST/EXFINITY IF I HAD ANY OTHER OPTIONS! I would not recommend Comcast or Xfinity to any one ever! If you are looking for Internet phone or basic cable I would recommend EPB fiber optics! But unfortunately when I moved I moved to an area where HPV does not reach so I had to go with Comcast and I absolutely hate it it is the worst service as far as the Internet goes and also the cable! And don’t get me started on the customer service because I have never even spoken to anyone that is a live person since I’ve had Comcast, and I moved about two months ago and switched from EPB to Comcast worst decision I’ve ever made! So just a heads up to anyone who is thinking about getting Comcast…. DONT DO IT!

If I could go lower, I would. My husband and I returned our boxes, remotes, everything. However, they did not indicate that on our bill.. so we are being charged. When we started our service we told them we would set up ourselves like we always had, and not pay for a tech. However, we were told internet had never been at this house, so a tech would have to come out and hang the lines, but it wouldn’t be any charge on us, so it would get set up for free.. we were charged and when we went to get it changed we were tlld “that’s a valid fee, but we can refund you $20” ... ?? They weren’t suppose to charge us, so I don’t want to be charged. Our normal monthly bill of $163.63 ... was $684.85 ... AND THEY ARE REFUSING TO FIX IT!! Get your service through someone else. Period. They steal money from you. I’m so disgusted.

Xfinity is not customer service driven. The workers dont care. They are there to solely perform their duties. No interest in helping anyone, just doing the bare minimum. Retention personnel are no better. Their attitude is if you dont like it, go somewhere else. Ive been a customer since the early 80s, but I am looking elsewhere for my cable and internet provider.

Spent 8hrs trying to get internet operational today for new apartment.Technical Support said everything good on our end please reset modem.About 8 resets later still nothing. I clearly see online through my account xfinity app device not connected.I followed instructions and 8 tech people later issue still not resolved.Will return for full refund and go with different company. Windstream was so much better but employees of xfinity trashtalking Windstream but when I had Windstream in previous location no issues whatsoever. Lol

Scammed me on a phone and wont replace or fix it. Dont buy from here

I’ve had a tech come out again for the same reason since we’ve had the service. This guy did absolutely nothing all I got out of him was Um um um. This is rediculous . The internet is terrible , service just as bad

My address was locked due to someone else’s miss payment, I payed a fee of 275 dollars. I was on a 30 dollar plan and I was told that I was only going to be paying just 30 dollars a month but was paying 55 dollars a month. I also payed every month and never missed a payment. I missed one payment and got charged a late fee and all together my bill was only 42 dollars. Once I paid that 3 days later my service was turned off, I called to complain about the problem and they told me that I had to pay 275 dollars again and said they would charge me 95 dollars to turn it back on after I paid 42 dollars plus they gave me a streaming box that I did not need and charged me extra just for streaming. I would not recommend this service to anyone.

Reasonable wait time for customer service. Very helpful.

Very helpful, super nice, clean store.

Giving it this rating only because one of the employees waiting on me was snotty. Everything else gets 5 🌟

I am a out of town customer in need of assistance and this store was gracious enough to help me out.

Sometimes, they might get ur order right, but it all depends on which one you got to the one on 23dt. Use to, but u might it. But it all depends on the cook, if you get the ones that dont want to be there O u Shoot!!!

Was very pleased with there service.

I didn’t go to this location but dealing with this company is horrendous!! I have been having issues for over half a year and nothing gets resolved! Don’t get this service unless you want tons of headaches!!!! DO NOT RECOMMEND!!!!!!!

The store help was good, but xfinity sux. Ill never EVER use their service again! I was in an area that xfinity (Comcast) was my only choice. Next time Ill do without before going Xfinity!

Never believe whatever cost they quote.

So far soo good always seem to be in good moods. I think the biggest problem is their credit card system fails and then it takes forever to get back online. Bad thing is when you give folks longer to think about their purchase youre giving them a chance to change their mind I would give more stars but gotta get that equipment fixed 1st. Well they LOST sale of Samsung S21 Ultra 2day idk who is responsible for FAILED equipment but corporate should know about this loss sale and yet another disappointed customer.

Friendly service. Wished that Comcast had fiber optic service and not coax.

Having children in school and depending on wifi for their online classes, I requested a 6 day extension in order to pay the past due amount on my account and only being $101.00 behind. I was denied an extension causing my children to miss school. Thanks Comcast/ Xfinity. I wont forget about this. What is 6 days. After being with Comcast for 7 years. They cant give me a six day extension.

Please do not use Xfinity. Very poor service. Outages continue to happen all the time. You pay for a service that they can provide. Stay away from this company- they will take your money. I use their internet and land line and both never work.

The Young gentleman that took care of me was very polite and professional and knowledgeable thank you for your excellence 😊

This store is ridiculous! They are supposed to open at 9:00 a.m and we have been sitting in their parking lot for an hour and they still have not opened. We have knocked on the door and the windows and on one is coming to the door to open. All the lights are on in the store and there are people inside and they are not coming to the door. This place is a joke!!!

4 staff seat At a table talking laughing while we wait ask for management was told he was on vacation

I had been a Comcast customer for over 7 years. When I bought a new house it was sad to find out they didn’t offer services in my new address. I called to cancel my service and they did. A week later there is a charge for $200 on my bill for early cancelation. I called because it wasn’t my fault they didn’t offer services at my new address. Also the only reason I was under contract is because I signed up for NFL redzone and the marketing signed me up for a renewal for a 2 year contract without asking. During this dispute we held on to the equipment. Once we turned it in a couple weeks later to this store the clerk was very rude to my wife and said we owe another $200 for late equipment return and still kept the equipment! I have filed claims and have got nothing back. Go with EPB everyone. Comcast is not worth the headache.

I have x finity works pretty gd good lmao

Good service. Friendly service

Comcast has opened many accounts under my social security number that is not me. They are all under different names, different addresses! I have never had a comcast account and they have put all on my credit. When calling and filling out all their forms to prove that this is fraud and my social security number has been stolen, they are rude and not helpful. You cannot speak to anyone in America. I keep disputing on my credit and it keeps coming back that this is me. Be aware!!

Everyone was very nice & helpful

This store is beautiful and big. Its really nice and the people there are nice.

It is hard to get anyone on the phone because they do not take calls Im having problems with my camera to my phone to let me know whether or not theres someone at the back door or not

Went to get a intent receiver but they couldnt help with that or anything else so I Dk why its even there what they do

They are thieves and you can never reach someone. If you have a Comcast store any where near you they are able to do basically nothing at the stores but sale products and services. If they make a mistake and take out extra money it’s weeks before they refund it if they ever do. 15 year customers and we went with EPB. Such a better company to deal with u like these thieves!!

Asked about xfinity cell phone plans and what was available. The two clerks told me that they had no specials or discounts. The website list several plans to make it more affordable to get the phone you wanted. The clerks were uninformed about the product or the specials.

Ridiculous pricing. Monthly service went from $230 to $340 in one month after we added one mini box to extend service to a bedroom. Will NEVER use them again.

I EXPERIENCED POOR CUSTOMER SERVICE , 2 OF THE YOUNG FEMALE AGENTS WERE VERY RUDE. THEY GAVE MY FAMILY DIRTY LOOKS & SPOKE NEGATIVELY. I DEFINITELY DIDN’T FEEL WELCOMED IN THE STORE FROM THE TIME I WALKED IN TO THE TIME I WALKED OUT. IF I WOULD HAVE ACTED ON IMPULSE, I CERTAINLY WOULD’VE CANCELED ALL OF MY SERVICES WITH THEM BECAUSE OF MY INTERACTION WITH XFINITY TODAY. I WAS GOING TO UPGRADE MY PHONES BUT THE AGENTS MADE ME FEEL TOO UNCOMFORTABLE, SO I LEFT. THINKING ABOUT TAKING MY SERVICES ELSE WHERE. I DIDN’T RECOGNIZE ANY AGENTS FROM THE LAST TIME I VISITED THE STORE WHICH WAS ABOUT A YEAR AGO, THE ENTIRE STAFF MUST BE NEW, THEY DEFINITELY NEED MORE CUSTOMER SERVICE TRAINING. THE AGENTS OBVIOUSLY DIDN’T WANT TO BE THERE AND IT SHOWED! WISH I COULD’VE GAVE A 0 FOR THE REVIEW!

Vero helpful pleasant and knowledgeable.

Okay place but epb fiber optical is better than xfinity

The facility is nice and well laid out but the person who helped me could have used a lot more training in customer service skills.

Fast and easy service. This is a good thing Im todays atmosphere

They dont know what they are doing

Great customer service!

It was a terrible experience. Instead of fixing their (Verizon) mistake, he refused to help me and made the excuse that I had to go to the original store of purchase (Hixson, which made the original mistake of not entering the correct address that we have her). So, both of these stores were terrible at customer service. Fortunately, the representative on the phone from Verizon fixed everything. I give a zero customer service grade to both of these stores.

If youre trying to decide between xfinity and another provider then PLEASE pick ANYONE else. Xfinity is more expensive than most and has horrible quality. There are constant connectivity issues and outages that last for days at a time. When (if) you get connected the internet is spotty and shuts off randomly. If you try to call to get help you basically have to go through a background check and an interview by their incompetent automated system. The only positive about Xfinity is their customer service over the phone(if you can crack the code with their automated system to get through). Save yourself the headache and frustration and go somewhere else. Or go back to dial up. That would still be less frustrating.

Helped with everything I needed

They were very helpful, fast service when you go directly to the Xfinity store but trying to deal with customer service over the phone is for the birds, worst customer service ever when you are on the phone.

Horrible. Good luck calling and actually speaking to a human or getting any type of service. Soon as I can Im cancelling.

Probably the nicest Xfinity store Ive ever been in and the service was top notch.

After 11 years of decent service, and 4 months of inability to correct intermittent loss of signal. I was charged a termination fee because they adjusted my rate and did not tell me it was a new contract. Do not do business with comcast, all they want is your money.

Fast service. Replace my defective remote quickly.

Great people

Great service 👌👌👌👌

Great customer service.

They couldnt help me close my account because their systems are down which I found funny cause thats why Im closing the account, because the system is always going down.

Gosh opened at 11? Why, worse than banker hours. Why are they even open. Just forget customer service.

Went in to get a new box, and waited for 45 minutes just to walk in to be told that their system cleared everyones name for the line. Multiple people originally behind us went in first. Whrn i approaced the workers the AP was very rude about it. Walked back out to my husband and the assistant manager insisted on talking to him instead. Tons of other people waiting in line, and the AP was a complete jerk to all of the customers. Terrible service.

Great customer service. Fast and efficient.

Dont try to call them. No one works there. Only automated system. Talking to a person is impossible

Jada was great

We were in and out in no time. Great experience.

Jeremy took care of my issue quickly and efficiently. A true asset to Xfinity.

Some people complain about wait times here, but I came to exchange some faulty equipment expecting pushback. Instead I was treated very well and had my problems resolved in no time! In and out in record time!

Terrible service..Was put on hold for over 25 minutes..Cant ever reach a rep without going thru a stupid machine which takes forever..If you have rental property as I do and a rent house needs a coax cable ran correctly cause it was left hanging from the ceiling you can forget about getting any help..So I showed their azz but cutting the cables..I reccomend EPB..

Staff was very helpful! Although the phone CS is horrible!

Nice, clean place. Service area is not conducive to social distancing, however.

Friendly guy. Clean store. Very helpful

Very hands on and helpful

Great services and management

Perfect place

All their customer service reps are in different countries you never know who you are getting and their English is extremely bad. They have no knowledge of anything. Comcast/Xfinity is horrible.

Friendly staff, but short on staff. Need a location in Ft. Oglethorpe Georgia.

We were lied to about the cable package and our cell phone package. The managers of the store are not forthcoming and will do anything to make a sale. I wished we withs with Verizon. Lastly, they never own their mistakes... shame on them

Better staff than before. Ive waited 45 minutes for help before. Only 5 minutes today.

They are as helpful as calling Xfinity, they dont!

Fixed my issue quickly and had amazing customer service.

Fast and friendly

Was very helpful answered all questions i had in getting my equipment and being able to install it my self A+A+

The wait times are very long. Reps are either nowhere to be found, or occupied for long periods of times. Ive even seen one pull out her cell phone. Since prices are going up, the least you can do as a company is provide excellent customer service. Not happy Xfinity!

Very long wait ..Only 2 people working .Need more help .

The worst customer service but a good product and much cheaper than EPB. Just pray you dont need customer service.

Very nice store. Everyone was friendly and very helpful.

Great people at store

When I try to reach billing, they tell me I cant go there because I am not the primary user. I AM THE ONLY USER!! They just run me around in a loop and never let me talk to anyone. They are using the virus as an excuse to make their horrible service even worse. They charged me for 3 weeks when I didnt have service due to a tornado

Wouldnt recommend there service to anyone...DONT DO IT

Quick and friendly help. Went in for a new DVD box and they took care of it right away without trying to cross-section or up-sell me.

Wish it was cheaper

Its beautiful and lots of space. The event was very special

Need improvement in customer relations. No one guided me as I entered and was standing inside the store for a while without a clue on who to contact for my query.

The man who helped me make an automatedPayment was terrific. I wish that I remembered his name. He represented his company very well.

Not very helpful at all& quite rude!

Overpriced services. Wanted to get a basic package instead of what I currently have, but if I switched it would cost me more!

Slow

Went to this store to pick up x-fi enhancers because thats what the 1-800 customer service rep told me to do. Store attendant wanted to to charge me for them until I pointed out that they are supposed to come with my account for free. Rep told me the free enhancers come through some sort of testing at my house and cannot be gotten through the store. Frustrated... drove around town because original phone rep didnt know what he was doing.