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Southeast Restoration of Chattanooga
4071 S Access Rd, Chattanooga, TN 37406, United States
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Ga
Review №1

Professional in every way cleaned wallsAir vent send rugs curtains reclinerOut to be professional cleanedAll air vents walls everything thatWas effected by the fire..The work was very professionalDone never seen anyone standingAround from repair and repaint of ceilingEven after sanding there was no dustThe couple that did that was the the bestCory that repaired the wall and installedThe cabinet was great a professionalIn every Way he did everything.Well he and everyone that I met in thisCompany were excellent.Thank you.Gary & Sherry

Ma
Review №2

Corey was very professional. He followed through on contracted details. He offered suggestions on what would work best. The work turned out nice. I was pleased.

Ro
Review №3

SE provided me with quick response and quick service. The repairs were done well and were of high quality. I highly recommend them.

Ro
Review №4

EJ Brown was very knowledgeable, answered all of my questions, and eased my fears about the work that Needed to be done. Then Zack and his team came and worked very hard at removing and cleaning the all the areas that had water damage. They were always on time and very patient and kind every time I interrupted their work to ask questions and/or take pictures. Ive already told friends. Thank you so much, guys. God bless you all.They also restored my kitchen and dining room areas and did such an amazing job. It is many times better than it used to be. The guys were always respectful and kind, and answered my many questions patiently.

Ro
Review №5

We had Southeast Restoration referred to us from our insurance agent, my first contact was with Mason, he quickly sent a team to the house to begin water and mold remediation due to failed ice maker. After this was completed I was assigned a project manager whom I had to keep calling to find out what was going on as it felt I was being ignored, after I was finally able to get some answers I heard the project manager left the company, at this point we were getting nervous, but we were assigned another manager who was awesome! Corey stayed in touch with us, gave us updates on a regular basis and was there when we needed him, I asked him all he had to do was keep us in the loop and he did! Thank You Corey, keep up the good work and remember communication is what keeps people coming back!!

Ni
Review №6

Had a kitchen fire in my personal rental property that required extensive clean up. The Southeast team was EXCELLENT in all aspects from being responsive and communicating, working with and around my tenants as well as my and the tenants insurance companies. One of the contractors doing the reconstruction asked me how my claim was progressing so much faster than everyone elses he had been working on and aside from my inside knowledge of the industry to coordinate efforts (I am a Farmers Insurance Agent), I can tell you the efficiency and professionalism of Southeast and their team was a big part of it!

fi
Review №7

Roger and his crew came out to restore our home after we had some water damage throughout the house. Roger answered all of our 8questions and started my job within days of talking to us he assessed all damages with the crew that was out at our house and directed them properly to ensure the job was done to satisfaction. Roger was very professional understood his job, he was very informative, Kind but authoritative and we appreciated that very much. He took care of all of our needs and listen to any concerns and took action I would definitely refer Roger and South East Restoration to anyone I know this also reassures us that there are companies out there that look after the people that they do work for. I thank you very much for taking this head-on and getting us back into our home so we dont have to live in this camper any longer! Thank you for all that youve done for us we appreciate it from the bottom of our heartEric and Angela Hawley

Ri
Review №8

I am thrilled with the work done for me by Southeast Restoration. A rental property of mine burned down in late October. I chose SR based on reputation and knowledge of the Chattanooga area. I could not be more happy with the outcome.Roger and team - were responsive, drove everything with the insurance company and worked on time and within budget! What more could I aske for? The finished product was much better than where it started before the fire.I would recommend anyone using this team of highly qualified professionals to do any work big or small. They are clearly in a class by themselves and an A+ group of individuals to trust to do you work.If I ever need work done again - I wont hesitate to call Roger and Team at Southeast Restortion

Jo
Review №9

Very professional company. They showed up on-time and did very fine work. They cleaned up very well and addressed all of our concerns and questions. The project managers were on top of the project the entire time. Great crew all around.I would definitely recommend and use again.

Li
Review №10

We are early in the process of a water damage claim. Zach and Levi have been excellent with their communication and work! This company is very professional! They give you a map/outline of the process and what to expect. They are very thorough with the clean up process during demo. We are very thankful for the thorough cleaning because it minimized the dust while their equipment was drying our house out. Todd has done an excellent job with setting expectations as well. I highly recommend using this company over large corporate companies. Unfortunately, they had to come behind a company to finish the job. They were very professional and efficient with the process! I highly recommend calling them first before any other company! They will give you piece of mind during a stressful situation! We appreciate their hard work and great communication!

Jo
Review №11

Southeast restoration is helping us with some repairs through our insurance company. They have made this as pleasant and streamlined a process as I could have ever imagined.

Ke
Review №12

The roof looks great. Everything was cleaned up. They were polite and professional. We will use again.

Wa
Review №13

Very professional group. Detail oriented. They were very good about making sure we knew exactly what was going to happen as well as the goals of the mitigation and repairs. Quality workmanship. You can tell they take pride in representing their business as well as the finished product.

Ge
Review №14

Todd, EJ, Jessica, Corey, and Joe all helped me throughout this arduous process. My insurance company was pretty awful to work with, underquoted, impossible to get in touch, difficult. Southeast Restoration had my back and my best interest through the entire process. They answered every question, probably multiple times, and were readily available to connect to. They advocated, informed and did incredibly beautiful work in my home. I’m abundantly grateful. Kind, trustworthy, hardworking people. Thank you a million times!!!

Sh
Review №15

They came in and tore out our wall that had water damage. They were professional, friendly and very informative! They answered all of our questions we had and made sure we understood the process of what they were doing. They told us the time frame of how long each process would take and made sure we were good with it. The men that came in every day to check on the drying process were always on time they called to let us know they were coming ahead of time and make sure it fit with our schedule. We are very grateful this company did our work for us! They have been wonderful!

Au
Review №16

They did an excellent job. Very friendly and nice.

Da
Review №17

They were very quick to respond very informational and did an excellent job

Ma
Review №18

When working with this company we had high hopes that our home would be well taken care of, and that we would be treated with professionalism and respect. The mitigation team came in swiftly to dry out the water damage, but unfortunately, when it came time to make the repairs we found extensive mold that was not removed on the subflooring, in between the walls, in our kitchen cabinets, and in the insulation. We were told that the mold was just a water stain, and that it wouldnt be an issue...however, we had testing done on the questionable areas and all of them came back showing existing mold...the floor BROKE through in these stained places and needed to be replaced. The manager that we were assigned rarely ever responded to our questions within a reasonable time frame, direct questions were always avoided, and he made continual comments that even with the depreciation of value for our repairs, anything would be better than what we had... This company ended up quitting the job the week before our repairs were set to begin (mind you this was 3 months after their initial hire date) leaving us to repair our entire home ourselves. They were paid by our insurance for the mitigation process, and it shows up on our adjustors end that they cashed their checks in late December, however I am receiving continual calls that claim they have never been paid a dime...I would hope that our experience is the exception and not the rule with this company.

Su
Review №19

The job this company did was excellent. Appreciate the attention to detail and craftsmanship.

Da
Review №20

We are very satisfied with the performance of Southeast Restoration and especially Cory. The restoration process took longer that expected due to the difficulty getting materials due to Covid, but Cory kept us updated every step of the way.I would definitely use Southeast Restoration should the need arise.

Do
Review №21

Roger and his team were extremely professional and efficient and getting all of the work done. Roger oversaw beginning to end the project even after hours. It was evident that he sees it as his job professionally and personally to make sure it’s done correctly.

Ke
Review №22

Awesome job all around. Worked closely with Zack and his team to get our house dried out and back to normal quickly. Hope to never need them again, but will be calling if needed. Thanks guys!!

Be
Review №23

We had some water damage, and this company was wonderful from beginning to end. Corey was quick and professional putting our rooms back together and taking care of damage. Give that guy a raise!

Le
Review №24

Great professional company with quick response time. Staff and crew are great and work very hard.

Ja
Review №25

I was very happy with the way this company helped us thoroughly dry out after a dishwasher leaked. The workers were prompt, friendly, & respectful. From the workers who came out each day to the project manager, they were great at communicating what was happening along each phase of the project. I highly recommend this company.

Ma
Review №26

Everyone at Southeast Restoration has been great in helping me navigate the cleanup and mitigation after our basement fire and related smoke damage. EJ, as project lead, with support from Debbie and Jessica kept me updated each step of the way and worked with my insurance company to make it an easier process. I would highly recommend Southeast Restoration for anyone having to go through damage and repair at any level to your home.

Ka
Review №27

We had a pipe burst at our home and southeast restoration came to do after mitigation and mold remediation. They were quick and efficient, kept me informed throughout the process, and did all the communication with my insurance company so I didnt have to stress about it. They were fantastic through the whole situation and I couldnt be more pleased. I wholeheartedly recommend them!

Wa
Review №28

My experiemce with Southeast Restoration was excellent. I highly recommend this company to everyone.My ceiling fell in and my insurance company recommeneded southeast restoration for the repair. I contacted Debbie Bellmore and she was able to get my family into a hotel the following day as my home had tested positive for asbestos over a week prior. Scott Cloud was my project manager and he contacted me within just a couple of days. Answered all my questions and completed the repairs very quickly and professionally.

Ca
Review №29

I had water damage that was both old and new from water leaking into my condo from outside. As project manager, EJ was accessible, communicated well with me and kept me up-to-date on everything throughout the process. He answered my endless questions and, most importantly, addressed any concerns or needs I had in a timely manner.Jessica in the office was so friendly and communicated consistently with me when it came to scheduling and who would show up when on a daily basis.EJ ended up revising the original plan based on findings the day we started mitigation. That revision ended up accomplishing the same goal, was much less disruptive to my life and home, and was very much appreciated especially considering the longer-than-normal delay I will be living with between mitigation and repair due to logistics beyond my control. This was better for me, but was also less work- thus less money- when it came to billing. I think this speaks to the integrity of the company and how they value putting the customer first.Everyone I have interacted with has been competent and professional. The water mitigation process is not a pleasant one, but Southeastern made it as painless and inconvenient as possible.

Sc
Review №30

This company has been great to work with. They have been very responsive and very professional. Cant thank them enough.

Du
Review №31

This place is the bomb!!!!!! They have done everything the way they say they are doing it. Also they give you updates about everything. I love how they are Christian based and they helped me through everything while my husband is deployed!!!!! Thank you guys! You will definitely be used over and over in this family if we ever need it.

Sa
Review №32

Southeast Restoration did a great job for us. We had a water leak and ended up having to take our our entire downstairs engineered hardwood flooring. From the minute I called the office, they were super responsive and quick to setting up a in home consultation and then starting the demo project, all within about 2 business days! They completed the project for us within 3 days, but it was a pain to take our floors since out they were glued so we were satisfied with the timeline. I never questioned what was happening as they were very informative. If I had questions, they answered them with no hesitation. The team of workers were very friendly and never felt like strangers in our home. I definitely would recommend using this company for any restoration needs and we certainly will in the future if needed! EJ, Zach, Jessica and team - thank you so much!!

Gl
Review №33

A very professional company that follows through on all thats necessary.A very talented and hard working crew that did a beautiful and thorough job on my roof.I will be using this company soon for more work. Would highly recommend this company.

Ki
Review №34

They have done a great job for us. They did an impeccable cleaning job, and they are always there to answer any question I have. I would recommend them everytime!!

Be
Review №35

Very professional and very nice great company. If ever had problems would call them again. Trent and Zach both explained everything to me and great with customers.

Ti
Review №36

Our experience here 5 star, everyone that we had interaction was superb. EJ was very professional and friendly, Jeremy was as well. We feel that they would an asset for any company,, please let them know that. People are anv companies greatest asset.. CanThanks

lu
Review №37

Yall are the greatest. Very polite and willing to,explain things. Great customer service.

Ga
Review №38

Great service. Would highly recommend this company. Very professional staff. Thank you.

Je
Review №39

Very good work!

CO
Review №40

Everything done was so much more than I ever expected.

Ji
Review №41

Excellent service! We are return customers and will call on Southeast Restoration again if the need arises. Thank you to Trent for your continued professionalism and responsiveness. The quality of work by the whole team is top-notch.

Ma
Review №42

SR Team was professional, prompt, friendly, helpful, timely, trustworthy, knowledgeable, thorough, and accountable. They were very compassionate throughout the first part of this tribulation.Through many tribulations we must enter the kingdom of God.“ Acts 14:22

Ra
Review №43

I had a great experience! Every need was met and in a timely manner. Thank you for the great customer care!

Pa
Review №44

Professional and courteous.

Te
Review №45

Very professional and rapid roof replacement. Dylan was a joy to work with. In total a great experience.

Wi
Review №46

Worked well with us and followed through with promised restoration. We would gladly recommend Southeast Restoration--and have done so several times.Thanks so much!Wil Starr

Je
Review №47

Do not be in a hurry with this company. Almost 4 weeks later and the job is still not finished. This specific job should have been two weeks max.

Sc
Review №48

I used them because my insurance agent recommended them to me. When they first started, I wasnt sure why they did some things like they did. As far as the look of their work, you cant beat it. Its been almost a year and I have been under my house a lot looking for any possible leaks because when southeastern came in, it was a big job. I havent found any leaks and Ive used a moisture measuring too and it checked out o.k. I would highly recommend Southeastern. They do great work and their people were all so very nice.Thank you very much. I mostly dealt with Dylan and he was a very professional representative. Scott Proctor

Mi
Review №49

Professional, Courteous and Veery Happy with Outcome

Vi
Review №50

Almost perfect and once I voiced my concern on an item they were all over remedying the issue and making sure I was satisfied.

Sh
Review №51

Great kind KNOWLEDGEABLE employees

Li
Review №52

Roof replacement from tornado

Jo
Review №53

This was our second time to call on Southeast Restoration. The staff listened, assessed, quoted and restored our damage in a through, timely manner.

Pr
Review №54

Excellent

Information
1 Photos
54 Comments
4.9 Rating
  • Address:4071 S Access Rd, Chattanooga, TN 37406, United States
  • Site:http://southeastrestoration.com/
  • Phone:+1 423-708-3900
Categories
  • Water damage restoration service
  • Fire damage restoration service
  • General contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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