I went to this mechanic to change my front brakes. The mechanic wanted to change both the front and rear brakes and rotors for almost $1000! He said that the rear brakes needed service because the pads were low and the rotors were rusted. I only had the front brakes and rotors changed for about $490 which seems much above market rate.I inspected the mechanics work and found that he didnt even change the brake clips (see picture). Honestly, this is really poor quality work for a brake job. The brakepads come with free clips and it only takes a couple seconds to pull the old clips off and put the new clips on. Brake pad manufacturers included these with their brake pads because its important for the brake to function correctly. The manufacturers would love to save 20 cents if these clips were not important. If the mechanic skipped something so easy, it makes me wonder if he messed something up.2 days later, I changed my own rear brake pads (For $35 in parts). I found that the rear rotors were within spec. They had rust but it was an entirely normal amount of rust because rotors normally get rust the second they touch water. The pads made contact with the rotors no problem. This makes me think his suggestion that the rotors were bad was to get more money out of me.

I went to Marshall Tire and Auto for my inspection 3 years in a row. The first year it was something minor 1000 for the fix. I asked for the measurements of each pad before being told me, well they are small enough to not pass inspection and they need to be fixed. I declined to have them fix it. I looked at the brakes and rotors and didnt notice them needing to be fixed. So, I took my vehicle to another shop I trust to do the work. Well, they were only halfway through the life of the parts and passed inspection at the other place. The lowest pad was 5/32 with 2/32 being the VA inspection minimum reading. I went to Marshall Tire and Auto, because it is close to my office and they had an opening when I needed it done versus the other places I have used. This place is fine if you come in for something that you know needs fixing (oil change, tires, etc.), but lying on an inspection is untrustworthy and Ill take my business elsewhere for life. Read reviews below of the exact same things happening year after year. Look up other places with higher ratings.

Scott failed my vehicle for the VA state inspection because of rust on the brake pads and or rotors. Showed me an estimate for over $600 and said I could have the vehicle back in an hour to hour and a half. Huh? Brakes had just been checked 30 days earlier and I was told everything looked good. I declined the repair - drove off with the FAILED INSPECTION sticker. Took car to my regular repair shop - had brakes rechecked - was told failing my car for the minor rust on pads/rotors was the equivalent of getting a speeding ticket for ONE mile over - perfectly legal but complete horse pucky. Was also told Marshall Tire is known for this - location is close to UVA, students and parents and women get taken advantage of. PROBLEM is once you drive in for the inspection - the previous years sticker is immediately removed and you have NO option but to pay them to repair or drive off with a failed inspection sticker. I had time and option to have a trusted mechanic re check the brakes and go somewhere else for a state inspection. Vehicle passed- new sticker obtained.

I went to renew my cars state inspection and my car failed the state inspection because of the front windshield wipers. I opted to fix the wipers myself and come back to the shop to get re-inspected. The mechanic took the time to explain how my wiper was in poor shape and where to look for tears, which was very kind. I was able to come back same day (within the hour) and get re-inspected. It was a very easy experience and I recommend this business for being helpful outside of the normal expectations and respectful towards their customers.

Was over 5 hours from home and needed axle and brake work. They were able to accomodate my tight schedule and performed the repairs quickly. Very professional and gracious.

Got my oil change today, they got it done on 30 minutes. They are nice and friendly too. Also saw that they give 10% off on jobs over $100 to UVa employees and students.

They fit me in for a state inspection same day. Prompt and professional. Friendly and helpful. Will return for future auto needs.

I was not going to bother writing a review, but considering the response to the last review... I dont think its a nationality thing, but something fishy is going on here.I have had some basic maintenance done here for a couple years without a problem. Oil changes, inspections, etc. without any problem.But I had my car inspected here this year, and it was failed due to my rear brake pads and rotors. I was quoted about $500 for getting it to pass. I brought my car to be inspected elsewhere since I had been told that they were in good condition a couple months prior when I was getting a general inspection at the dealership. The place I brought it for inspection said I dont know what they were trying to pull here, but nothing on your car is rejectable. They then brought me to the car and showed me how my rotors and pads measured up to the specifications for inspection.Regarding the last review response, if the shop would like to report this to the state police to verify that my car is actually in good condition and penalize the people who put an inspection sticker on if its not, they are more than free to do so. I will retract this review if thats the case. I dont want to be driving around in an unsafe car either.But I think its more likely that someone working here is not passing inspections so that they can get some extra money from doing unnecessary repairs. If thats the case, then theyre just writing threats on reviews to try to make it look like some less scrupulous place allowed the car to pass inspection. So, even though its convenient, maybe get a second opinion if they say your car needs repairs.

They quickly turned around a safety inspection and oil change on my small motorcycle at a reasonable price. Free air compressor out front as well. Nice staff

I have a rental fleet of 10 cars, plus my personal vehicles. The workmanship is amazing. They do things right, and get it right every time! I appreciate the incredible value, I receive every time I visit. They are super friendly, call back when they say, and complete work promptly. Marshall Tire is a hidden treasure right in the heart of Charlottesville!!! You will not be disappointed.

Very helpful when I had a flat! Easy to work with around my work schedule.

They just want you spend more money there. I had my car there for a state inspection and they called me for replacing my right two break rotors for nearly $500 to get the car passed! I don’t believe them so I just paid 20 inspection fee to get my car back with a rejection sticker. Then I changed to another place and they just passed my car without any pushy things. Also, my girlfriend’s car went here for inspection and have to change a new pair of wipers to get a pass. If you are not a native or not familiar with your car, don’t go there!

Best place for auto maintenance in the Charlottesville area for sure. I tried a few different places before someone recommended Marshall Tire and Auto to me. They are so nice, helpful and professional. Im confident with the prices they give me and super happy with the timeline. I have an older car that has been having a lot of problems, so finding Marshall Tire and Auto has been such a relief.

I did state inspection several times. It took minimum waiting time, everything was done within 30 minutes. Nice guy, appreciate it.

I showed up with rusty screws in my license plate that I couldn’t get out, he had me out in under ten minutes without a charge

I have used Marshall Tire and Auto approximately four times and their service was excellent. Scott is very polite and efficient. I highly recommend their services.

Avoid at all costs!I left my car there for a state inspection with a stated pick-up time of 4:30pm the next day and when I arrived to get my vehicle I found the office closed and my car open and unlocked with a drained battery because the lights were left on.When I called the number on the business card I was very rudely told by the owner that I was at fault for arriving after they had closed even though I had arrived when I stated I would on the form.Furthermore the owner claimed he had told me this when I had dropped my car off that morning when I had, in fact left, it there the night before. He also claimed to have told me this over the phone but, again, this interaction never occurred.Needless to say I would recommend Marshall Tire and Auto to anyone.EDIT:Thank you for the response, it is very illuminating and highlights why no one should ever trust you with their vehicle and how unprofessional and dishonest you are.Perhaps you should update the hours on your website and social media and also stop blaming the customer? And you never mentioned when you closed on the phone, also you seem to ignored the other issues that are, honestly, more problematic.As I told you on the phone yesterday I did not call you immediately as I was more concerned by the fact that my car was open and unlocked and wanted to make sure that nothing had been stolen while it was left unattended.My phone rerecords have me calling you at 4:45pm exactly, a time that is well within your advertised business hours in itself, but as I said above I did not call you immediately. And, again, the more troubling aspect of this is how the car was left - please address that.

Scotty and his crew are wonderful! The only auto garage I have ever trusted!

He does a great job and is so reliable. Neve feel like I’m being overcharged. This is the only place we go for car issues!

Scott Marshall has serviced my VW Jetta at least twice now in the past six months. Scott has been incredibly honest, transparent, and timely in his repairs. I appreciate the estimates he is able to provide and he has definitely saved me several hundred dollars compared to other local shops/dealerships. Highly recommend giving Scott and Marshall Tire and Auto a chance to earn your business.

Excellent, straightforward service. Never any complaints over many years servicing many cars of many makes. A pleasure to deal with these knowledgeable, straight people.

I stopped by without an appointment to have an inspection for a friends car. Scott immediately greeted me upon entering the shop and asked how could he help. He told me it would be later in the day but would be glad to do the inspection. I left the vehicle there and he said hed call me as soon as it was done. It was done hours before he said it would be and was so friendly and nice to deal with. I would recommend this place to anyone.

My car had a tune up and I can definitely feel a difference in power and gas mileage.

I took my vehicle in to Marshalls for a sound it was making that had me worried. I had a month left on my inspection and told him to inspect it also. He calls me and says it needs new brakes, rotors, and upper and lower ball joints on both sides. He said he could do it for $2300.00. I immediately said no because I could not afford that. I called around to 3 other places for a quote on the same work and the highest was at $1300.00. The other 2 were close to $900. Less than half the price of Marshalls. I ended up getting the parts from Advance for $300.00, watching a few you tube videos, and doing the work myself and it took me 4 hours. I dont have a shop with all the tools at my disposal and Im positive it wouldnt have taken them more than two hours. Thats $1000 dollars an hour to work on a car. Simply put, OUTRAGEOUS! And the rotors were fine.But my point is they never even tried to figure out what the noise was which I am now having to take to another shop for diagnostics, that will be FREE, no charge until I give them the go ahead to work on my vehicle.#1 VERY EXPENSIVE#2 Didnt do anything I asked them to#3 Were not truthful about the rotors

Great shop, been going there about a year and theyre quick, honest, and up front. They take pride in what they do and do business the right way to work with you. Definitely plan on staying here as long as Im in Charlottesville. They may not overlook things during inspection, but in the long run its better to just pay the money and have it fixed than take it somewhere that doesnt care and end up in a crash.

What was once Palmers auto in Keswick is now Marshalls. The place was fantastic before ownership changed. However, the receptionist at the new Marshalls is and was very standoffish. It will make it very difficult to bring anything back to this place because of that reason. Sad part about all of it is that Ryan in my opinion is one of the best mechanics in the area. They are very lucky and very fortunate to have him there as an employee. He is one of only 2 or 3 people I trust 100% with my vehicles.Unfortunately the receptionist has turned me off to going back.

Scott, who was previously with Bellair has been our mechanic for 15 years, saving us thousands of dollars, which means when he tells me our car needs an expensive repair I believe him. He is honest, reliable, and dependable. He one of the only mechanics we trust with our cars.

The upside: This shop is helpful and kind. Helped me jumpstart my car two blocks away. Really nice guys. They got what I need done in a few hours and we’re prompt in calling me.The flip side: their prices for parts are outrageous. I’m too scared to fight people down here as I’m new, but they charged me close to $700 for a part that maybe costs $300 at max. Shame on me for not fighting it, I know, but it was a matter of urgency.

Scott has always treated me fairly , quickly , always pleased , highly recommend

Friendly, fast and efficient

Mr. Marshall is so honest and genuine. He and his team do amazing work. I recommend them 10/10.

Best auto garage in Charlottesville!! Scott is the most helpful, reliable and honest garage owner you will meet. They only do work that is absolutely needed and never over charge you or do any unnecessary work. My family has been dealing with him for the last 20 years and I drive over an hour to have him do all of my work. If you need work done to your vehicle this is without a doubt the only place Id recommend in Charlottesville or the surrounding area!!

BEWARE OF THIS MECHANIC! He must be desperate for money because when I went to get my car inspected they found an issue with the tires of my car and wanted to charge me $500 for the parts alone. I went to my regular mechanic and he was able to find the same parts for $240. DO NOT GET YOUR CAR INSPECTED OR WORKED ON HERE. ITS A SCAM.

The front rotors were expensive, I paid almost 500 USD for a 2010 chevy. I accepted the price because I wanted the inspection to pass. A year later and less than 10k miles, the brakes are already developing vibrations, I guess they installed the cheapest they could find.

Really quick service (in my experience always available same day without appointment) and they do good work, BUT the cost of parts is very high! My brake rotors and pads were nearly twice the price as on NAPA parts

DO NOT TRUST THESE PEOPLE! Took my car in for an inspection, and was told that my car failed because of my windshield wipers (valid), and my lower front control arms. They told me they could take care of it, but it would be over $900. I had them put a fail sticker on it until I could figure out how to come up with that money. A friend told me I should get a second opinion, so I asked around and found a shop that all my friends feel is an honest place. The owner told me that he has had many people come from Marshalls with fail stickers for the SAME EXACT REASON, and that some of them literally had nothing wrong with them. Just got a call from the new shop, and guess what? NOTHING WRONG WITH MY CONTROL ARMS. Im filing a grievance against these predators. Do yourselves a favor and stay away!

SCAM! State inspection will fail, leading to hundreds/thousands in bogus repairs with cheap aftermarket parts. Shoddy workmanship. Avoid this shop. Take it anywhere else for inspection sticker, but not here.

Just had a state inspection. They cleared up one item efficiently and Im driving away. 5 stars

I am shocked to see that there are several reviews regarding the same thing that happened to me. I myself went there a week ago and had my car inspected. They also told me the front control arms were cracked and that my windshield wipers were bad. they quoted me over $750.00 for the labor and parts when I got a second opinion from a certified inspection station, Really honest and good people, they told me there was in fact nothing wrong with the car as i suspected. This place clearly is trying to scam anybody who doesnt have much knowledge of cars. I do realize that this is something that can in fact fail on a car or go bad but to see that this within the last week has happened to several people for the EXACT SAME THING raises a flag for me. I find it hard to believe that Charlottesville is experiencing an increased number of cracked front control arms especially in a one week period. As someone who is in customer service it does not look good for a business to provide such poor service especially in a day in age when online reviews are so frequent. I would consider thinking twice before you try to scam another person out of money, if not for just being a decent human being.

If your check engine light goes on, go to AutoZone. Supposedly, their computers aren’t as space age, but you may end up paying $17 instead of $132.49 for a new gas cap.

After my inspection, they told me what was wrong and the parts I needed to fix it. The amount for the parts were seriously double the price anywhere else. After I went somewhere else to get the parts because of the cheaper price, they got agitated with me that I did not change it through them. PLEASE, save your money and go to another mechanic.

Dishonest people. Went in cause my brake was making noise, wanted me to change all four rotors that quoted over a thousand dollars. Went straight to dealer and it turned out only the rear one is giving out the issue. These people really want your money.

Always treats me well with repairs