When I was admitted Saturday night everything seemed good and then when I changed to scrubs I thought a room would be given to me but instead I was on the floor with a mattress and pillow. Now that wasn’t too bad because I assume that they were full. Anyways, when I look up there was dust all over the walls and vent. Now I have severe dust allergy. And my throat started to swell the next morning and my nose started to get stuffy. The care giver asked me if I wanted to go to a room instead, but I asked if the vent was still as dusty and she said probably; so I just stayed there. As soon as I got out of there Sunday afternoon I immediately started feeling sick and my throat is red and swollen and my nose is stuffed and runny. I am very annoyed with the fact that during COVID they had dust like that and the bathrooms didn’t have soap! Now I can understand if soap can be used to kill yourself but it’s COVID. Ridiculous.However, The morning staff was very nice and sweet. But the night shift would not shut up about their personal life.

Had a video visit with Kathleen Peninston. The visit was a routine follow-up and I appreciated not having to drive uptown to see her in person. Thank you, Atrium, for having appointments via video as an option. It would be nice for all routine, maintenance visits to be done this way, especially during the continued Covid-19 pandemic. It is stressful to me to have to go into a medical facility where just dont know who has been vaccinated and who has not.

I think over all Atrium is not good at all for some people its different cause you come in contact with some people that works great and love doing their job then some that doesnt. My overall experience with them for the past 3 weeks have been terrible anybody knows your head/brain is the main function of you body you think they wouldve put more effort when I told them that this wasnt my first time for the same thing. I went to ER for my head they didnt help me there ended up at the Behavioral Health cause with my head hurting not getting the proper rest I ended up here wait time was beyond a timely manner. They had people that got here before me and was still waiting at 12 in the morning from being here 12 hours or more. They didnt come check on the people that was waiting to tell them whats going on or nothing.

I must say the care we received at Atrium Health was great and impressive. The doctors concern for what concerned me immediately took a load off my mind. I had competent caring physicians who solved my childs issue quickly. Now, for the facility, clean and appeared to be safe with guidance, masks- there masks mandatory, and hand sanitation stations within reach. If you do a video session with the doc expect a check-in call prior to scheduled mtg time every time.

Its been almost a year since I was held here against my will for 19 days. It felt just like prison, and I continue to think about it on a daily basis. Really terrible. They are still pursuing me for $50,000 out of pocket, because they cruelly held me out of network. If they really cared about my well-being they wouldnt have done that. My doctors had real control issues, and I suffered as a result. Also, the food was gross. I gained 11 pounds.

So after I made a complain and a request a new psychiatrist doctor for my 9 year old son they call me and say he no longer will be seen in the clinic .they claim he has 3 no shows appoinments .wish Im comfused cause I dont remember making a 3rd recent no show appointment 🤔. I get the rules and regulations but is just ridicoulus to drop a patient especially a kid who desperatly needs the help. is okay he will go to a better clinic.

I was Transfered to Dr. Wright and she is amazing! Listens. Is clear and precise. So glad she is my new Provider. Dr. Murray will be missed, but I am in great hands!

Randolph Primary Care has always treated me with the utmost dignity and respect for which I will be forever grateful. I was could say as much for your ED Dept. Which is a nightmare.

They threatened to take me off all of my medications due to a no show.....Thats insane. Most doctors just charge fees for missed appointments.Im honestly looking for a new psychiatrist because of this.I tried to call the customer service line, as the owner provided below, but I have been on hold for 30+ minutes without any communication.My psychologist also tried to contact the office twice and was transferred around and was not even able to leave NP Francis Gallent a voicemail.NP reached out to me apologizing and did send in refills.

If you send your children to one of these places you dont deserve to have children.

Dr. Ann Richardson is a phenomenal psychiatrist. Its not been an easy journey for us but she has been DETERMINED to help and guide me through trauma, anxiety and depression. She listens to me and provides feedback that I trust and adhere to! I would highly recommend DR. RICHARDSON. Both she and her staff are wonderful and theyre quick to respond on my chart through Atrium Health!

A virtual video visit which (almost) equalized to a physical encounter, without the encumbrances and risks.I am gratified and grateful that this program exists, and hope it flourishes, for others in the same predicament.

Dr. Wragg is very attentive and compassionate. She provides practical advice. She really listens carefully to what you have to say, and is extremely patient.

Extremely impressed and felt Dr Whitehead cared about my condition.

Been dealing with Dr Ann Richardson for 4 years now. She is very nice understanding and laid back. Dealing with my mind is tiring work. Haha

ILL JUMP .......................OFF A CLIFFAND DIEON IMPACTB4 I STEP FOOTIN ANYATRIUM HELLTHFACILITY AGAIN._____PERIOD

I can give the current therapist a great review but the Nurse Practioner, Monica, was outright mean and accused me of lying and being manipulative while having a 3 way conversation with therapist and then the 2 of us, stating to others I was going hurt her and was violent because I got up and left, pulling the door behind me, which slammed. I believe listening is a part of being a practioner/provider. I was dismissed but have resolved those problems. In the BILLINGSLEY ER, I was personally attacked by another patient because the staff cared more about watching and discussing football. When I reported that, no apology just a letter saying that because of the type of ER, they cannot be held responsible for patients actions. If I were to do it, I would not be let off. They would have charged me because of racial biases that communities hold.

There are far better options.

I don’t know how they’ve received such low reviews. I was just there yesterday, and everyone there was kind, compassionate, considerate and especially, helpful. From the security guard that was willing to turn the TV in the waiting room on and off so many times by request, to the PA that provided much needed guidance, this was the A team Piedmont Health so desperately lacks. I saw them treating people with apparently serious issues with honor and respect. A most pleasurable experience during a trying time. What more could anyone ask?

Absolutely aweful!!! Terrible terrible experience! My 17 yr old daughter dealing with depression was kept in small “day room” with young children. Kids hitting their heads against walls, screaming, actively trying to harm themselves.... like a crazy movie scene! She was absolutely traumatized!! It was definitely not the help we were looking for. It seemed to be insurance driven. They wanted to keep her .. yet saw many patients evaluated and released that probably truly needed their services. We refused to let them keep her. There is no telling what she may have encountered!!!

The Atrium Health Behavior Health has been wonderful to me, I have had some great experience with the team and etc.

The adolescent unit and ER section are absolutely abysmal. just go to Presby Main

Terrible terrible terrible.Late to initial call by more than 20 minutes.Never sent over my prescription like promised.Never did their due diligence before the meeting to even look over my records like they asked me to send.Just an overall waste of your time.Try & get in contact with your specialist. It’s impossible.

Id.porque 1w joycebbeatty a to

I work in public health and I would like to say I was helped at Atrium Behavioral Health but I wasn’t. I’ve had one bad experience after another here. I’ve been disregarded, misdiagnosed, and ignored by providers and staff at this facility. It has made my mental health worse rather than better. I even submitted a formal complaint and they said they would get back to me but never did. Don’t go here.

I tried to post the absolute truth about this place n Google bots wouldnt allow me to totally honest! Read the reviews for yourself! You n/or someone you care about to follow my advice, please, dont come to this place seeking emergency mental health care! In my 62+ years of being Bipolar n needing help frequently, too many times trying to survive my own self, this is by far the worst place I have ever seen r witnessed in my life! GO SOMEWHERE ELSE, PLEASE, FOR YOUR OWN GOOD!

If you are in desperate need of immediate care go anywhere but here, you will be seen promptly but you will have to wait 6-8 hrs or more depending on your situation. You will not be well informed of the entire process or allowed to leave if they decide you are unwell for any reason. Just be prepared for whatever they seem necessary for your help 😊

Ive been to the ER for myself and my daughter. Awful experience, especially for my daughter. Treated my daughter badly. Cant believe this place is allowed to operate. Do not do partial outpatient therapy either. Waste of time and money. People just collecting a paycheck working there. I got nothing out of the program.

Doctor Omar doesnt seem very sensible, I explained to him that I get seizures from Wellbutrin and he continues to tell me that its rare and expects me to keep taking it despite my Wellbutrin allergy so I get yet 3 more seizures and finally a more competent doctor helped me. Before that, he would keep somebody theyre longer simply for talking fast and having ADHD. Sometimes it may take you once or twice dealing with lowest rate doctors but dont be discouraged, Novant Health exist.

Everyone is friendly and you get attended very quickly

Thank you Dr.Litchford and social worker Samantha, you both are great! My son is doing better than he has been in years thanks to you both for listening to us and figuring out the right meds for him. We truly are grateful!

DO NOT GO HERE if you have insurance and have a choice. Anyone without insurance can go here. Need I say more? If you are a female and having a mid-life crisis due to being harassed by idiots, I advise you to drink a glass of wine, go to sleep and see if the next day is better and make an appointment to see your regular doctor. You will be kept against your will only so they can capitalize off of your short-lived shortcomings and the fact that you have insurance (how they make their money). What you think maybe just a few hours to see a doctor can turn into a nightmare real fast. If you are lucky you’ll only be there for one week. They will do everything possible to irritate you and to add insult to injury. From having your picture taken with no clothes on to the fancy quote on your room door of “Well done is better than well said” (guess that means you should have just taken a bullet to your head before seeking their help), is only a part of your welcoming. Hope some perverts don’t get to view those nude pictures. And when you finally get out your intelligence level hopefully hasn’t been tarnished enough to realize when you receive your bill it will be over inflated due to their incompetent billing department who doesn’t know how to code correctly. Be prepared to dig through your insurance billing policy and to tell them how to handle to your account so you aren’t paying the price of a brand new automobile. Save yourself the frustration if you are a middle-aged female who is most likely going through “the change” and take the money that you’ll spend for your out of pocket deductible for your one week of hostage-like stay and take a vacation or better yet go have some plastic surgery to lift your spirits. You’ll feel as if you should have been compensated for your troubles having made the unfortunate mistake to entering through the ER door at Carolinas Behavioral Health.

Horrible place for some reason my abusive and manipulative dad had papers he could sign to send me here and then he signed them and i got sent for 3 days and they said there was no reason for me to be there but those 3 days were horrible the food the workers everything bro it literally is horrible tear this place down

Horrible. I took my grandson there three times and they did nothing. They are the physchotic ones. I don’t recommend them to know one.

They are Great, all of them!

I can only speak to the doctors office as I was not here for an emergency situation. I’ve had awful side effects to a bc pill and was still having fallout after stopping taking it. I had an appointment for medication management with Dr. Schindler and she was very courteous, took lots of notes, and was thorough in her assessment of what I’ve been through. I felt as though she listened to me and genuinely cared about the best path forward for me. The only downside is that the office is a bit of a mess to get to; you have to go down a hallway to the basement and you have to assume that the desk is the correct one as there is zero signage for anything but the cafeteria and the pharmacy. The desk assistant could have stood to be more personable; I felt as though I was a bit of an annoyance. Overall, very good experience here for the actual care I received.

My second time here was great. My first time was horrible but I just didnt understand it. I think the problem is how team 1 and team 2 work. They treat you differently each room. Team 1 treats you like your punished while team 2 treats you how you should normally treat people in the hospital. I think this is because the team 1 kids issues are just anger while team 2s have more issues than anger but I also think they should change that. The psych technicians, I had a bit trouble with at the beginning. One was slow and sometimes forgot to give stuff out. Most of the psych technicians in the observation room were like that. Its probably their job stressing them out but the psych technicians up in 2east were ok. The psychiatrists were all great except for one who had to speak my dad to know more information about what I was going through instead of me. That was just rude. The nurses were amazing.

Very clean building, even though the building is freezing the atmosphere is very pleasant. I am always greeted with a smile , the smile start from the greeting by the guard at the door, than the smiles and hello from Shakira at the checkin desk, and finally the smiles from the nurses and the physicians. They all make my grands appointment very pleasant and we thank you.

Do not go to this hospital. Even if in crisis mode, they will take you immediately to the back and you will still wait. I was there for 9 hrs, voluntarily, and was not seen. After getting there, a nurse called me into a room. We immediately figured out that I needed a med adjustment but I still had to wait. And wait I did. I asked for a medication that I was way past due for but they couldnt give it to me because I hadnt seen the Dr. The nurse checked my files, asked me about prescriptions written for me by my primary,just to make sure I didnt forget if I had a prescription I forgot about. Next thing, they ask me for a urine sample. I guess I may have been a drug seeker at this point. 2 hrs later, still nothing. So I walked out. No one was at a desk for me to let them know but I wouldnt have said anything anyway. I would probably still be waiting because the patient that got there 10 min before me was in the back and still hadnt been seen. Ive never felt so disrespected, as someone with a mental issue, as I did waiting at this place that I voluntarily went to, acknowledging that I needed help, honestly feeling like they couldnt care less. I will never go to this place ever again. And they wonder why people self medicate.

Horrible treatment of the “mentally ill” felt like I was 3/5 of a person. I have traumatic memories from being mistreated here that negatively influence me. It seems nice at first glance but once you are an inpatient you are stripped of your voice and rights. Had a psychiatrist tell me he’s a “pill pusher” are you kidding, at least he was somewhat honest- they will try to put you on as much medication as they can and persuade you to up and/or stay on medications causing side effects. I can’t tell you how much I hate this place. Stay away from here and get real help for you or your loved ones somewhere else please.

Ghetto. Very ghetto. I was being talked down on by other patients while staff were just staring. We had a time of the day where the staff read our problems aloud and basically judged us about it IN FRONT OF EVERYONE. It was like gossip girl or something. One of the staff members, I believe his name was Trevor, gave me a whole life story on how he was smart in high school, kinds of girls he dated etc. It had NOTHING to do with me. They also asked other patients opinion on my situation and completely humiliated me. I hope the staff is renewed and professional now. When I went it was terrible.

They billed me $288 for a single office visit AFTER INSURANCE. The doctor was nice but this place has been so deceptive and unpleasant to deal with. Dont go here.

This place has a lot of bad reviews but I honestly had a great experience, my doctor was very nice and helpful and gave me the medication I needed while also giving me extra resources. She even went out of her way to find the nearest open pharmacy and printed out the directions for me.

If I could give anything under a 1 star I would .the system is so screwed up. There have been several folks that have been in there seeking help due to suicidal thoughts and other factors that prove they need help only to be told they are over worked and over stressed. They turn people away who really need help. I can only pray that the ones they turn away do not do anything to hurt themselves because there would be a law suit against them. People in the mental health field need to be taught to not only listen but really hear what the person is saying. Not everyone is just looking for pills. I am ashamed of our mental health system. Your folks went to school to help others. I am assuming they were just paased through without proper knowledge of what needs to happen. I certainly hope I am NEVER in a position to need your mental health service.

Great doctor.

Would rate 0 if possible. How can you call yourself a mental health facility and knowingly send a homicidal boy back home to be with the family members he has repeatedly threatened to kill?! Have you not seen the numerous reports of school shootings and parent murders by children in the news? This is why these things happen, because of so called caregivers who dont care at all.

Doctor Christopher Fox and Doctor Livingston are awful. Fox Blames parents for childs chemical imbalance, wont keep up with current research, changes diagnosis on each visit, and talks down to parents in the few minutes that he spends with them. Fox doesnt even believe juvenile bipolar exists and wanted to give a bi-polar child stimulants. Both Doctors said child was safe to go home after child attacked a staff person in the ER and had to be sedated and restrained. These men are dangerous, avoid at all costs. They exemplify the arrogance, the ego, and lack of concern for the damage they leave in their paths, and the caricature of the broken modern mental health care system.

STAY AWAY FROM HERE!My wife has postpartum depression and needed a little help getting through a tough time and coming here was the worst idea weve ever had. They were not clear at all about any of the forms she signed in order to be seen or get treatment, then after hours of waiting and finally being seen by a counselor, they were just going through a pre-programmed procedure that they do with everyone no matter what your complaint is.After I had a long time to talk with her (during the wait and after the wait), she said she felt better and was looking forward to coming back for her counseling/therapy sessions, thats when they informed us that she was not going to be able to leave and had to stay here no matter what - period.I think she also said they gave her some unknown pills to try to heavily sedate her and then made her try to sleep on a paper thin cot in the middle of the hallway with fluorescent lights on. She was spoken to like a hated animal by all of the staff and she said one of the people tried sexually harassing her (borderline sexually assaulting her) and no one ever noticed nor cared. When she tried saying something after her encounter, they just forced her to take more sedatives against her will to make her shut up.The entire time there were patients there being admitted that were clearly in the middle of psychotic breakdowns and highly dangerous, that were kept in the same area as my wife. Another patient had made violent threats to her and terrified my wife, and no one could do anything to get her out. I was trying to talk to the doctors and staff to which they said they were going to have the police arrest me or admit me if I didnt leave.What type of world is this, where this can go unnoticed?My wife shared her story with other close friends that went through postpartum depression and we discovered that this same type of malpractice has been going on for years and years and no one will or can do anything about it.Im sharing this in an effort to help anyone that may be considering this place. This is a very dangerous place that should not be in business.

Good counselor but I had to tell the receptionist over and over again to NOT use my moms insurance since I have insurance of my own. I then found out that they ran my bill through my moms insurance

I attempted to get my daughter in and after 7 hours they released her but was going to send her home at midnight, age 14 & female in a cab. Really?? A nurse stepped in and asked police to bring her home.I returned the next night and waited 7 hours and they told me to go home because it would be 3 more hours before a dr could see her. They did admit her.

I spent a week at the hospital, in February. Every staff member was professional, courteous and patient. The group therapy sessions were my favorite. I came out with a new sense of hope!!

I took my son for his 3rd ER visit due to homicidal thoughts and thoughts of hurting himself. My son said he needed to go. The DR on Sunday understood the we needed to keep our family safe. My son wanted to kill us all and this isnt the first time. The DR that sees him during the week doesnt listen to my son and discharges him as safe. My son isnt allowed to go to school because he wants to kill people. But I ask the ER staff why hes given a school note and they state hes safe for school. While IN this ER my son CUT HIS ARMS. They brushed it off. That was the first time he ever did that. How did they allow that to happen? They ask my son if he wants to hurt people AT THAT MOMENT, he says they will ask him several times to get he answer they want. He says in the moment, he isnt thinking of it, but the ACTUAL DESIRE TO KILL PEOPLE NEVER GOES AWAY. Im a mom reaching out for help for a kid that obviously needs help and Im continually turned away. I have called pretty much every therapy place in town and theyve said they cant deal with this kind of child. I have been turned away from DSS. I have called DJJ and they cant help. I have called the sheriffs dept and they say the same as everywhere else, take him to the ER. When I take my son to the ER they play these games with me and offer NO help. If my son kills me or anyone else, its on them. Im leaving this here as a reminder that parents can be good parents and try very hard to get their children help and be continually turned away. I dont just leave my son in the ER because I dont want to have DSS turn on me and get my other kids taken away. That happens to people and my other two have asked me to never put them in that situation. My son needs help and HE knows this on some level. He told me tonight on the way home from the ER that he will kill me one day, it doesnt matter how good I am to him, I can give him whatever he asks for and he will still kill me. He told me not to take it personal, he just needs to kill me. Thank you Behavioral Health Services, specially the DR who releases my son and to the social worker Michael F. for speaking to my son, seeing him IN PAIN ASKING FOR HELP and you turning your back on him. You are a sorry excuse for a person. If my son hurts anyone, I hold you responsible also.

I have severe complaints against this location. With the doctor Melendez and several other staff members, who laughed me. They are bullies and harass you here, and will send you against your will somewhere you dont need to be just to get a quota, and sometimes that place will put your mental health in a worse bind. Its not about mental health and treatment here, its about MONEY.Im thankful other people have had similar experiences here with this place because its honestly Hell.And by going here, youll be worse than when you first came in. This place is traumatic beyond belief .

1 Star because I was a patient here and they absolutely treat you like a prisoner. When I was about to be released after my 3 day stay I started crying of happiness because I was so overwhelmed about being there and when the doctor saw me cry; she made me stay longer because she said I was crazy if I cried because I was happy for leaving; she aslo had an anger issue while assisting me. -Please don’t send your children here. It was an awful experience that is stuck with me for the rest of my life.

This hospital is so backward till its so wicked. All the co workers that work on 1 South like Kenya trying to claim me and my daughter on her taxes, as well as 1 North kept giving me the wrong medication because of Dr. Dionme. This all took place last year. I never want to go back to this hospital. Duces

I was assulted by a psy-tech while I stayed he punched me in the chin, there and the staffed tried act like none thing happen.I was giving so much drugs thank GOD I MADE IT OUT ALIVE. This is not a good place for anyone to be. The head nurse in charge of the office do not care about the people in there getting help she is there for a check and the way the building looks.I told her every thing that happen between me and Chester and i was in tears and this chick put gloves on and held me down and give me some kind of meds that made me pass out. Words to the wise if you have love ones there check up on them, because they do abuse people in there.

This place is a joke. Went in on Monday and I was told that there would be a 5-7 hour wait. I then asked when a good time to come would be and I was told either late at night or early in the morning. I decided to go Wednesday at midnight since I work during the day. I was checked in and still told that there would probably be a 5 1/2 hour wait. I saw people coming and going, but I sat there for 14 hours before getting seen by the doctor. I do not have a regular doctor, so it was either wait or go without my medication, which I could not do. This is the most disorganized facility that I have ever seen. What they did was gross negligence. I would not refer my worst enemy here.

HORRIBLE. I have postpartum, anexity & depression. One of the employees gave me the wrong date & time for my appointment!! Now, I can’t see/make an appointment with the person I was seeing because of THE EMPLOYEES fault. You can contact a manager/supervisor and the employees can email the manager/supervisor but, NOBODY will get back to you. This has been going on for MONTHS SINCE LAST YEAR I haven’t received call back from a manager/ supervisor SINCE. I will say, dealing with this hospital your mental health will NEVER get better. UNPROFESSIONAL should be shut down for business. I called today because my meds are running low and they don’t work anymore which I’ve told but no concern WHAT SO EVER. and STILL the same excuse the “manager/supervisor is out” UNPROFESSIONAL ONCE AGAIN.

Its like a jail. They treat you like a prisoner . They dont listen to what you have to say, assume you are lying & wrongly diagnose you based on their own opinions after 5 minutes of questions. One of the worst places Ive been.

If you love someone in need of assistance, do not, repeat - do not - bring them here. All of the 1 star reviews are right on. The docs are not good, period. Repeat: they are not good on anything but white lab mice. Nursing staff is snotty, the floors are dirty and I can see how all of the horror stories detailed here are true.Dont bring your precious cargo to a muffler shop for an oil change, itll never run the same again.

I was treated very poorly on 2nd to 3rd shift. I was not comfortable at all. The entire night staff sleeping at the desk while we are thinking they are on duty protecting us. Men and Women side by side. Very scary, I got to the place I would get up in the middle of the night just to make sure the staff was awake. Then as soon as they seen me they would jump up pretending to be busy. Food was good, but it was always cold. Loved some of the other residents and enjoyed some of the programming.Many of the staff looked down their noses at us(patients) I feel they were thinking they are smarter and stronger that the patients, who each one of us pay their paycheck! I had insurance, and I couldnt believe how hard it was to get a Mt.Dew. Just asked for one Mt.Dew per day. No way! Also was suppose to be able to use a laptop for an hour every day, never happened the entire stay. The Doctor wrote the order, then no one followed thru with his orders. He ordered a hospital bed for me, due to spinal surgery and a hip replacement. Never happened, didnt seem to be important to the staff. I was also told that I could speak with the Head of the hospital, and again this did not happen. Lots of miscommunication. Very little professional team work. Also treating all patients with one mind set is a serious mistake.

Awful and brutal service... Very very sick service

When I first got to this place it was bc I had an appointment but it turned upside down bc the therapist decided to be rude and say I was trying to “commit suicide” which I wasn’t. so you have to wait 4 hours for some doctor that don’t even know you to tell you and decide whether if your good enough to “go back into society” they dress you up and overall I hate it. i only liked the snacks.

Behavioral Health Services is a life for me and my son. I deeply appreciate their team centered approaches to caring for our needs and solving our problems.

If I could give nothing I would this is absolutely ridiculous and makes no since how long you have to wait to be seen they have no order, care or concern for the patients warfare The staff is rude and have this is dont give a blank attitude. This is the worst I just came in to get a prescription refill. In weve being waiting four hours never again.

Dont get me wrong, the office isnt that horrible, but *DR. WRIGHT is an absolutely HORRIBLE doctor*.Main complaint: I was alerted when I went to refill my medication (and not once prior) that I would have to make an appointment in order to get it filled. Okay, so I did. That was two days ago, and they are still trying to reach her to get my prescription filled. Keeping in mind that this is an antidepressant with a low half life.Its amazing that someone who is supposed to be trusted with mental health can be so negligent. Ive had very many psychiatrists over the past fifteen years; granted I have only liked very few, but she is BY FAR the worst I have yet to encounter.I wont even go into detail about the awful ways I was treated in their in-patient program. You come to expect that. Just know that if you set foot in this building for any reason, you will absolutely leave worse off than you came in.

Hated it and unfortunately continue to hate it until we find someplace that can offer the same services. Aside from it being a scary place to take a loved one for treatment, they are not very good with much of any process within a medical facility, (at least not customer facing processes). In the 8 months or so we have leveraged this facility every appointment has run tremendously late and often encroaches the hour past or longer range before seeing the doctor. Also this facility will cancel appointments with Psychiatrist and not inform you! I am talking about a managed medication regiment ... they cancel an appointment with a doctor ... and then dont even inform you! This place really needs some help. I know the mental health industry in the US is pathetic at best and this facility is definitely not exceeding those national expectations.

I stayed at 2East of the adolescent behavioral health side for 5 days. This was one of the most boring and least helpful places I have ever been to. The staff are very rude especially during what they called goals group you would basically come up with a goal from a list of like 20 goals and then when it was your turn you would say My name is blank I am (age) I am here for blank and my goal for today is blank. It felt as they would shoot me down like my problems were irrelevant and it was all in my head and I could control it so easily. The staff obviously didnt want to be there and they acted the equivalent of a drive thru worker at mcdonalds on freedom drive would act. The food was almost always bad even for hospital standards. Levine childrens hospital food is miles better. They lost 2 sets of my clothes and I had to leave without them. They didnt even let me do the survey that they are supposed to hand out at the end of my stay and instead had my mom do it which she also knew the conditions of the place and gave it a terrible rating. I wouldnt be surprised if they looked at the rating and saw it was bad and threw it in the garbage. The beds were very hard to sleep on and since you had to keep your door open at night it would be hard to sleep. I feel bad that the other kids at 2East are still suffering right now as I am typing this. They also were being like reviewed by people today and yesterday and tried to make the place look way better than it actually is. Something about having all the information about the kids on the screen when they are supposed to be hidden and certain things i heard as I arrived at first from levines. Long story short dont ever trust these people with your life

I spent the nite in the intake ctr,,,Whilst I was there there was no beds available patients were sleeping in mats on the floor.Also they dont tell you but once you pass through the double doors your locked in till you see a Dr.I will never go back there.. Presby main is by far the best place to go for Behavioral health..

Taking my son to this facility was a huge mistake. It really needs to be closed down. Who ever is in charge should be made to go through the system,and then fire this person. Waited over 7 hours on a Monday mid afternoon. Worst part was we never saw a actual Psychiatrist, we so a nurse practitioner. It was humiliating having to try and explain our situation to someone with little to no experience. ATTEMPTING to tell my wife and I that his problem is vaping and to much iPhone screen time. This was causing his depression and anxiety. AAHHHHIts no wonder NC mental health system scored an F. Its only because there is not a lower grade much like this.CMC should be ashamed of themselves. SEVEN HOURS!!! THAT SHOULD SAY IT ALL

Don’t bring your patients here. The staff abuses patients and children.

Had to do a phone visit

A doctor here told me, verbatim, Im not paid to care! and boy do they mean it. If you want pills thrown at you with no concern for safety or efficacy, then by all means come here. If you value your life, keep looking.

Long long wait just to end up 4 hours later to say that this is a psychiatric emergency center and that we are not considered an emergency, They could have told us at the reception or even in at the triage stage. Essentially the psychiatrist spent barely 5 minutes with us, saying he can not solve our problem in an hour however he could have gave more suggestions other then simply referring us to a therapist

So 1 id like to thank Dusty who has no Boss and Jasmine for refusing to allow me to see my child thats dss custodial supervised with dss. 2 id like to thank them for showing their true colors as he stated even with dss i cant see my child who in their facility from overextended long abuse suffered from foster home. 8 yr olds dont have mental breakdowns but their lack of cooperation in even getting or giving info to a parent with full rights rings bells. As he dusty put it he has no boss and they keep our kids for extended periods which we all know its purpose to dope and drug and brand our kids black kids with the abcs of diagnosis. Any professional mental health would want to know proper background on a person yet alone a child that has had no previous behaviors or conditions prior to custody in that home. But id like to say by law i have rights and shall continue to fight for my rights to see my kid and her right to be properly assessed. So thanks for allowing me on recording to hear how you treat patients and parents when dss present to see their child. If theres nothing to hide then why hide the child and if this establishment is state ordained than why refuse me access? Anyone who has a choice and right mind please seek treatment elsewhere especially if you are of color as we are their commodity not patients and this was after 2hrs of conversation on phone stating i could see my child. All recorded. Now if the state asks why i can tell them that receptionist jasmine not only was 1 whom we talked to on phone but also denied any supervisor. Asking questions through a window discussing what should be confidential info. Again if you dont want to be over diagnosed or just a financial gain with the abcs of diagnosis because of your skin color Dont Come Here!!!!

My daughter & I arrived at this location around 6 pm & have been waiting over 7 hours to be seen. She explained to the nurse her serious situation of having withdrawals symptoms of a medication she was taking off. The nurse nor the doctor showed no concern about how she was feeling as long as it wasnt a suicide attempt. So we had to stay here until she was seen. We wanted to leave but I was concerned for her health when we got home without the proper medicine. I would not suggest anyone bringing their family member here unless it was life or death situation. She takes 3 mgs of zanax & only took 1 mg earlier today. It was past the time she normally take before bed but they refuse to give her another one & insisted she take a urine test instead then still never came back to her to say anything. The office is poorly staff, in addition to no one letting you know how much longer the wait was. There is no excuse, nor reasoning for treatment such as this.

I am very thankful for this place, they helped me to understand what drugs can really do to you, I want to thank everyone that talked to us and helped us! Great place!

Tremendous system improvements last 2 yrs. Most appointments are set within 6 days for counseling & psychiatric. New clients too! Emergency intake 24/7; assess, stabilize then transfer to specialized treatment IF needed. Insurance or no insurance. Theyll take you. Pharmacy is on-site has better prices than Walmart. Have used all three of the above mentioned areas of treatment. Theres also a detox facility but I dont have any experience with it. Facility is equipped to deal with with children, teens and adults having suicidal thoughts, self harm, eating disorders, bad reactions to meds, medication management, depression, bipolar & the swings, PTS, grief, stress, ADD, ADHD, mania, thoughts of hurting or harming others. New patients are worked in quickly. Four years ago a new patient couldnt get an appointment as none of the psychiatrists on staff were taking new patients. Four years ago I couldnt even find a private practice psychiatrist who would take Blue Cross! Had pay out of pocket $175-$300 per session, even thought I had great insurance. I am extremely grateful to have this facility & the booking changes theyve implemented. No car? No problem. Take the bus. The building is right in front of bus stop. If you need mental health services and maybe gave up on this facility a while back... I highly recommend you try them again. High marks & praise from an extremely grateful mom whose daughter is not only alive, but thriving because of their help.

Best place Ive been for my mental health

There isnt any facility Ive ever had the displeasure of being a patient at that so perfectly represents everything thats gone horribly awry with modern medicine as this place. The only medical professionals i ever came into contact with here that shouldnt be investigated and thrown in prison cells were the ones that left (I assume because they couldnt stand working in such an awful place.)On a more positive note i can thank this abortion of a practice for giving me the knowledge that I need to self advocate and force myself to be heard when everything is going wrong. They offered me the drive to passionately learn about neurochemistry, psychiatry and also pharmacology, the metabolic processes of the human body, endocrinology and provided me with the urge to learn drug policy and the balls to look at doctor in the face and say I prescribe myself this because it WORKS and it doesnt destroy my health and customs guidelines allow me to import a three month supply for personal use and theres nothing youre capable of doing to change that.If youre considering this place as a valid option, I would strongly urge you to read the DSM before you schedule an appointment to provide yourself with the tools to see how they basically just seem to be there to throw as many diagnoses as possible regardless of an obvious inability of the staff to abide by the standards set forth to ensure that you meet the criteria of your diagnosis because they definitely dont abide by the model set forth in their own books! The entire purpose of this place seems to be to over medicate everyone that walks through the door to the point of becoming completely incapable of living your life all while dismissing any and all concerns wjthout exception with their all time favorite explanation youll be fine, youre young!When my eyes finally opened to how horrible my health and mental status had become due to their inability to manage a treatment plan that allowed me to function, they refused me information on how to safely withdraw from the medications they had been giving me and cut me off because I was non compliant with a plan I didnt agree with. The forced, rapid removal of benzodiazepene meds caused me to nearly die and left me with protracted withdrawal syndrome and seemingly permanent neuropathic pain issues.Leaving this place showed me that it represents the explosive, bloody diarrhea of medicine and Im glad to say my health has improved dramatically ever since. I can now hold a job, remain conscious, my thyroid works again and my triglycerides dropped from 500+ back to normal and Im no longer obese and I can swallow solid food again (their answer was carnation instant breakfast) plus I can even sleep without fear that Ill wake uo in the middle or the night violently choking on my own bile!In conclusion: watch your back! These doctors here may have their papers but theyre no more valuable than used toilet paper!

Sorry in advance for the wall of text.For some reason my last review was removed without notice. I have had 12-14 hour waits here as well. I was told that they take patients based on the severity of their problem, not by order of arrival. I can not guarantee this however due to the fact that I was also referred from the emergency room to the walk in clinic to have a prescription filled. The medication is a type 2 controlled substance and will not be prescribed by the walk in clinic.I have been in outpatient treatment here since 2008 and know their hospital procedures pretty well by now. The Dr. on duty at the emergency room should have known the prescription would not have been filled there, It has been a policy set since the walk in clinic service first started. Thats why people have to go to the emergency room for certain prescription issues. If I know that they should as well. I have had many issues with this facility since I first started coming there for treatment.A few examples are:1. Coming to the ER for treatment, being triaged, and seen by a DR and discharged, but having my medical records indicate that I left before being seen. I have hard copies of my discharge papers, and a hard copy of the highly inaccurate medical record entry.2. I have been told by the walk in clinic that the emergency room would not fill my Schedule 2 medications, and that I would have to wait to see my Dr on my next scheduled visit to get them filled. That statement is also inaccurate, as I have records of me getting these same medications filled at the ER on two previous visits there, again hard copy records from their own facility stating this had been done.3. I was flagged as a marijuana user due to a positive result on a urine test, once. Every other screening test I have taken before and after this one test resulted in a negative return on all screening panels. Including the tests the month before, and the month after the positive result was listed. Again hard copies of all of this provided by their own facility. I was never notified that the screening showed up positive, or I would have requested another screening, or gone to Labcorp myself and paid out of pocket for an independent screening to dispute their findings. which leads me to...4. I have had several entries made in my medical records like the above without any notice given to me that this had been ever been done. The only way I actually found out about it was that a psychiatrist I had seen had asked me about my marijuana use, and showed me where they had me flagged as abusing marijuana and immediately ordered another screening, when I told him I had never done illegal drugs, which came back of course negative for all drugs screened. So she removed the flag from my records, after she reviewed the results.There are several entries like the one I first described here, where I have discharge papers from the ER but am listed as patient left before being seen, with no record of why I came to the ER and the doctors decision on my issue, I was flagged as abusing a type 2 controlled substance by an ER doctor in my medical records, yet have hard copies from my pharmacy that shows I had the prescription for that medication filled the day after I was flagged, issued by the very same doctor, because they did not accurately list that I was actively taking said medication in my medication summary. Why would a doctor prescribe me a script for a type 2 controlled substance, the day after he flagged me for abuse of it? Obviously, if it were true he never should have.If you go here, get hard copies of EVERYTHING. Make a My Carolinas account and review every record they have in your file, again if possible make hard copies of any discrepancies you find. You will need them.The only things they have ever done accurately, and expeditiously since I started going there is. Take my co-payments, and bill me for services.Do not go here, unless like me, you cannot afford to go anywhere else.

The staff is friendly and attentive. And the prices for prescriptions make it possible for me to get my wife the medication she needs.

Horrible place and a waste of funding. The doctors here are all questionable and the other comments about them not doing a thing for ppl. Well thats all true. If I had insurance I would never have set foot in this place. And they treat every patient like they are junkies. Even if theres absolutely no history to back it up. So if you come be ready to take that $100 piss test off the gate and keep an eye on the nurses. I did a urine test and they botched it and said it was me. I cant wait to find somewhere else to go.Update: I asked for my medical records stenting almost 10 years with this facility and was sent bits and pieces and after careful review by multiple people, every one of them come to the conclusion they were hiding things. I agreed because one year in i met the lead doctor and he was amazing for years and wrote everything and followed up every time i visit. Not one of his notes were included for years of treatment (the only proper treatment i ever recieved) like i never met him. After reviewing what they did release it was full of all the lies and terrible first impressions they claimed by me. Every practitioner (there was only 2 actual doctors which I am including in this statement) lied and wrote these lies as fact on all my records. After the DOCTOR that was actually professional and took pride in his line of work left I was told by his replacement that his practice was old and odd and this facility was an absolute nightmare since. So I can never be treated properly ever again after a chainsaw accident I discovered I had been red listed at all surrounding hospitals even though iv never seeked help in a regular hospital. Only at Billingsley and they ruined my mental health and any chance of addressing such a long lasting illness. I lost my younger brother who went through the exact same nightmare there. My step brother was homicidal and suicidal and admitted himself and was thrown out towards the parking lot in the middle of the same night he seeked help and ended up trying to stab me with a military k-bar knife days later. I had to fight for my life. All the good reviews and I mean ALL of them are fabricated. I trusted them from age 19-28 and about 4 years of medical history was unaccounted for and after a 3rd request I was simply ignored. After all the unprofessionalism, wrong meds, days being without meds was a norm. Narcotics or not. Very dark period of my life and truly felt like there was no light at the end of this tunnel. I now co-own a very successful business going on 5 years without one visit. Maintain a 4.8 star rating through home advisor. Stopped all meds and seeking help with these guys aginst their insisting I was making a grave mistake and it took me 3 months to get used to just dealing with me and face my issues head on. This approach may not be for everyone but I went there so long I was left with no choice after an altered medical file. Best personal decision I have ever made. Im more confident with myself than I ever felt through their insults and degrading talks. For people seriously wanting to see a little light in your tunnel, ull never find it here. I dident and in the end about 6 years ago I dealt with every practitioner and the 2 doctors and was rejected from being seen by every single one of them after they review my records with them. A male practitioner stated heres your drugs your after. The state or county seriously needs to put a few of their top representatives through just the initial process. Its borderline inhuman from an out patient p.o.v. I made sure to lie for years to avoid inpatient treatment. I have seen staff drag ppl off against their will even if they were acting reasonable and politely asking to walk behind the double doors themselves instead of being dragged in front of out patient customers which has to be absolutely humiliating. It leaves a very sick feeling inside to see it over and over just to try to get someone to take me serious and actually listen. This place will cause you more health issues than u showed up over. FACTS.

I checked in at 10:30PM and by 3:00AM I still had not seen a doctor. I only came to refill a prescription and I wasnt taken to the back or anything. The waiting room was freezing, nothing to do but stare at the walls. There was nowhere to sleep but uncomfortable chairs and the floor.

Worst Hospital Ive ever been to. Never go there. You put your life in jeopardy if you check in.

If I could give negative stars I would. This place is a joke and I should have listened to the reviews. I mean all CHS offices are disorganized and incompetent but this one is the winner. I only needed a medication refill, thats the only reason I went there and they made me come for a separate intake appointment, took my copays but then sent me a bill for $140 when my insurance company assured me they would be covered. The bill is because of how they file, but they knew this when they were taking my copays. The staff is very unprofessional, the receptionists (who have an attitude with everyone) were talking about how they accidentally billed a lady over $200 earlier that day when she was actually in network and she was covered. I should have ran when I heard that.

They had good food, but it was seriously nerve breaking for me. I felt claustrophobic.

I didnt know that this hospital was in the area, i just want to extend my gratitude to the staff as well as Alexandra she was beyond amazing

The fact that they no longer accept individuals who do not have health insurance is what is wrong with this country. People who GENUINELY need help are turned away which is arguably a crime in and of itself.

This place traumatized me and helped me become an even more mentally ill individual, so much so I can barely attempt to reach out for inpatient help. If you value someones mental health, DONT! LET! THEM! GO! HERE!

Need a Spanish speaking Doctor made the appointment and when I arrive is a nurse that will take care try to make another appointment and they gave me a number to call

NEVER GO HERE. This place is inhumane. Go absolutely anywhere else for mental health help.

Nobody should let George dyer tell you to cook men werent made for that.watching free fights is legal .that guy needs to mind hes buisness with the energy drinks .sleeping with women is okay so is sleeping late .

Dr Hasan has really helped my child. And is always there if we need her

EMPLOYEES HERE ARE VERY RUDE! They all seem to have such a NASTY ATTITUDE! This place needs to TRIAN THESE PEOPLE RIGHT OR FIRE THEM AND HIRE PEOPLE WHO WILL DO THE JOB RIGHT! If they DISLIKE THE JOB ENOUGH TO HAVE AN ATTITUDE THEY JUST JUST QUIT AND LOOK FOR SOMETHING ELSE!!!!!!!!!!

This is absolutely the worst behavioral health care center I have ever been to I would not recommend this to any one the staff but he’s like animals they have no respect for the patients and I was actually physically assaulted by a staff member

This place is extremely unprofessiona, at many times Ive seen them laugh at the mentally ill and abuse them. This place is definite need of a undercover governmental audit. They also stole from me.

How can clinicians be so rude and uncaring.

Met some really amazing people there!

This is hell on earth. 1hr of visiting time when you are in. i was 10 and this gave me ptsd do not go.