I went to this location today for TSA precheck with the required documents (a passport expired within one year and a valid drivers license). My confirmation e-mail from Universal Enroll lists these as the only two documents I am required to bring. When they saw my passport was expired, they told me I needed my birth certificate and would not even look at my license. I tried to explain to them that the drivers license is enough if the passport has been expired for less than a year, and to show them the confirmation e-mail, and they would not look at my license or my e-mail, instead saying they could not help me if I didnt have my birth certificate. Who carries around their birth certificate? As soon as I left I called customer service at Universal Enroll who informed me they were mistaken and as long as the drivers license is not expired and the names are the same on both the drivers license and the passport, they should accept my documents. I called the location back to explain that and they still refused. I then submitted a complaint with the Universal Enroll customer service who told me because they are so incorrect they are escalating the complaint to TSA directly. I hope this location learns the proper TSA-enrollment procedures so this doesnt happen to anyone else, as I had to use my lunch break to drive a 40 minute round trip drive to go to the appointment, just to be refused. If they are trained to not accept those documents, they should be retrained to learn the actual rules.

Staff is horrible, posted phone number on the back door doesnt match phone on website or on confirmation and if you call it goes to straight to VM , so theirs no option to do anything. If you get their 5mins pasted your appointment time , turn around and try again. Why allowed companies to choose a start time before you open , that should never happened. Just SMDH

The older gentleman here was extremely rude to my fiancé both times he had to deal with him.If you all want vaccinated people to wear masks in your establishment, take your sign down that says masks arent required for those vaccinated instead of being rude and speaking to people with a nasty tone. My fiancé was there FOUR times in the span of two weeks because of multiple issues, and the older gentleman truly made matters 5x worse. Nasty attitudes are not needed at any point.

The staff here are so incredibly kind and FAST!! There was only one person ahead of me. The facility was very clean and professional while still being inviting. I was able to get to work right away and if I need to come in again, I know I will actually be looking forward to it. I appreciate being treated like an individual and not a number.

Why aren’t their operating hours on their website or outgoing message? The hours listed on the google info don’t match what my employer sent me and doesn’t match their description of being open on Saturdays.Please post accurate operating hours on your website.

This facility is top notch!