Megan is the best! She genuinely cares about her customers and their ease of use of her facility. Megan goes above and beyond to make sure she is available/accessible for any tenant questions, concerns or request. On every visit the building is pristine and safety/security protocols are followed to a T.

The manager Megan and her staff were always helpful and willing to go the extra mile to help out.

Amazing experience! First and Foremost I need to give the biggest shout out to the two most professional, courteous and friendly individuals I’ve ever come across. Megan and Shiloh were nothing less than amazing! My wife and I left CubeSmart thinking that theses two individuals would be amazing at any customer service oriented organization!

This place is excellent. Had 2 units with them, one for over a year. Never had any problems, staff was super helpful when needed. Shilo REALLY helped me out when I just needed another unit for a couple weeks. I definitely recommend this storage facility.

Megan is the best! She and her staff keep a clean facility, actually care about their customers, and made my reservations and move-ins painless. When I needed a second unit, they went out of their way to find one close to my original. Glad to have found them.

Shiloh was so helpful and made the renting experience extremely easy! He allowed me to look at the storage unit before renting and even offered me a different options for renting a unit the was on the first floor. The units are clean and the hall ways are very well lite.Thank you for the great experience Shiloh!

Megan was awesome! Very very thorough and provided me with some great advice on moving! This is my first time moving by myself! Thanks Megan!!!

Megan was great! She was extremely thorough and informative. Phenomenal customer service and lots of recommendations. The whole process was super easy working with Megan. Definitely my go to place when it comes to storage.

Megan and Shiloh (sorry if I misspelled names) were very helpful and professional, such a pleasure to deal with genuine people. I would highly recommended them and this place.

Megan was super professional, friendly, and helped me choose the storage units that best fit my needs. This location is very safe and secure.Would highly recommend.

Megan is the Ballantyne manager at the Cube Smart location. She is all about superior customer service needs, same day responses, and above helpful is an under statement. I lost a love one and had to put things in storage for while and we all know that is a process sorting through your life to move forward. She has been my saving grace and life needs more people like Megan. She is the best manager they have had over my 3 years as a customer.

CubeSmart in Indian Land, SC was excellent. I signed up easily on the internet and received their discounts online. I received updates and reminders before I got there. The manager, Megan, was extremely helpful when I arrived! She quickly added what was needed on the paperwork and assigned me a clean unit in a easily accessible area. She toured me around and explained their access process. Everything clean, easy to access, nice helpful people, and great location!

Megan was extremely professional and patient with answering questions and providing clear and honest responses. It was her excellent customer service skills which resulted in my decision to rent a unit with Cube Smart instead of a competitor.

What an easy, awesome experience! EVERYONE is so nice and helpful.

Megan was outstanding at th Ballantyne off Lancaster Highway location! She was very friendly at check-in and ensured that all my concerns and questions were answered. Most importantly having never used a storage before she showed me different sizes to ensure I was getting the storage that was best for me. Talk about excellent customer service. Very happy I chose this company!

Megan Smith site manager is the absolute best! If I could give her more stars I would. She assisted me and my parents during their recent move from beginning to end. She helped us with getting the best fitting units and best prices available at the time. She shows genuine care and concern all the time and is such a pleasant person to work with. Not only was our experience with Megan top notch but she maintains this location amazingly. She did refer us to another CubeSmart location because their prices were slightly lower on the day we moved in but I prefer (from experience) Megan’s location 100% more. The units are majority climate controlled and the facility is clean, well kept and constantly monitored for safety. I rented a unit here for a couple years and have now brought my parents to rent here as well. I will continue to recommend this location to anyone in need of storage.

I own and operate a small business where the safety and condition of my merchandise is incredibly important. After one month with the competition, CubeSmart was my next choice, as I needed something larger, cleaner and with actual climate control. The difference was like night and day. Impeccably clean units and bathrooms, easy in and out access and I cannot say enough about Megan Smith. Professional, knowledgeable and above all personable. To her, youre not just a customer and your stuff is not just your stuff. She is customer service personified and I intend to remain a CubeSmart customer here even if it is just to store a piece of paper out of respect for their dedication to customer service.

Very much satisfied with the service and ease of renting the storage unit. Thanks

Easy online information that was a quick way for a review and a reservation late in one evening during research. Phone call follow up from Megan the next day was easy. She worked with my timeline of holding for a few days. My wife had an easy process of final set up of payment, getting codes,etc. Megan shared how she cleaned the unit prior to our arrival and it looked fantastic. Its the way the process should work and it was nice to see it in action. Megan did a great job with us. Keep it up!

Megan is great! Nice facility and very friendly and efficient staff.

We recently rented two units at this location and we have had nothing but fantastic service!! Megan, the manager, is top notch and has made this “not so pleasant” move into a painless, simple process. She has answered all of our questions and has been more than accommodating to our needs. I highly recommend this location!! You won’t be disappointed.

Wonderful experience with CubeSmart. Megan and Shaunda were both friendly, helpful and made the transaction easy. We walked to the unit, checked it out, reviewed how everything worked. Megan reviewed my account since I have another unit to make sure I was in best spot with CubeSmart. Thanks ladies!

Ive been moving a lot and used plenty of different storage places but this is by far the best Ive been to.The place is clean, no, spotless! The location is ideal on 521 for a lot of people like me. And the manager, Megan I believe is her name, is really helpful, gave me excellent advice on my storage situation and was overall amazing!

I was a long time customer and had no issues what so ever. The location is always clean the staff Megan and Trisha are both very nice. I highly recommend this facility.

Amanda was amazing. She was extremely detailed during the process, so much so that I couldnt think of any questions to ask. With everything going on, she checked me out over the phone and sent me a detailed email explaining how to get in and where to find my unit. Upon arrival, she came down and found me to see if I needed anything. The location felt very secure with a number of security measure in place. (Gate code, door code, cameras, etc.) My unit was a perfect size for everything that I will eventually be storing temporarily and was also very clean. Highly recommend. :)

Megan is a rock star! Everything was handled smoothly with the utmost professionalism. Could not recommend more.

Megan was ABSOLUTELY wonderful! This was probably the BEST customer service I have ever received. She was very thorough and met all of my expectations. She went above and beyond, even trough the difficult times we, as a country, are going through. I highly recommend CubeSmart, I researched everywhere and their prices are the lowest, plus their facilities are very clean, sanitized and organized. When you call, ask for Meghan.. I am sure you will not be disappointed.Megan, thank you again for all of your help!

Megan is fantastic. The customer service is amazing. Very clean. Immaculate. Have been storing my stuff for almost 4 years. I would definitely recommend.

My experience at CubeSmart was awesome to say the least ! Megan and Shaunda were helpful and courteous from the time I walked in until the time I left. The doors opened right on time so I didn’t have to wait to be seen. The storage units are very clean ! They both made sure that my gate code worked and that all of my questions were answered before I left. Thank you ladies !!!

Excellent Facility!My husband James and I moved into a unit at Cubesmart Ballantyne today. This was our first experience with a storage facility and we weren’t really sure what to expect. The General Manager, Meghan, was fantastic! Helpful in every way. The process was as easy as it could be and she went the extra mile to make sure we had everything we needed. Her investment in making customers feel comfortable and making sure they understand everything well really made us feel almost like family. We are so happy we chose this facility! Highly recommend.

Megan and Trish are absolutely wonderful. They are always available and if not get right back to you. Both ladies listen to your concerns and work together to get your concern resolved. It a pleasure doing business with them. The facility is always nice and clean and the security is great too. I highly recommend this facility and working with both Megan and Trish.

I have used a few different storage lockers over the years and some have been good while others have not. This particular Cube Smart is the best experience I have had yet. The manager, Megan, makes the whole rental process very easy and will answer all of your questions. This is also the cleanest self storage facility I have ever seen and again, I attribute that to the attention that Megan gives. I cant say enough good things about her or the facility. No complaints whatsoever!!

Megan is great! The rental process was quick and easy. The facility is very clean and secure. This location is by far the best storage facility I’ve used.

All I can say is wow. Facility super clean. Megan was very easy to work with on the size of my unit. Very knowledgeable and personable. Highly recommend this place if you need storage.

Im a new customer. They have great customer service, very clean and organized, and the location is primo. Very happy so far!

Megan was helpful and professional throughout the entire process. The facility was in excellent condition.

Megan at this location is seriously the best customer service provider I have encountered. She was patient, informative, kind and still able to multi-task and manage multiple customers at once with the same level of service! The location was supposed to be my temp solution however she definitely won me over on day one and every time since when I have run into her at the location.

Shanda was the best! She helped me every step of the way. Shes a wonderful person and very friendly!!

I was extremely impressed with the customer service Megan provided... she was very thorough and helpful!

This is by far the best storage unit i have used out of any in the past!. You can find storage anywhere....however what sets this place apart is It is always pristinely clean, and always well managed and maintained. Megan was amazing and helped me with anything i needed while using this unit!. She is the reason i will only use this location if i ever need storage in the future!. Thank you for such an incredible storage unit experience!.

This place is always clean and well lighted. Very safe location. Would like to especially note Megan Smith. She helped me obtain the best pricing for my unit. Totally appreciate her help and willingness to talk with me. Would recommend this facility to anyone seeking clean and safe storage.

Meagan was great to work with on securing a smaller unit for us.

Awesome storage rental facility. Megan was the best! Very helpful and knowledgeable. The facility itself is spotless. You cant go wrong here!

Megan is awesome to work with and the Facilities are clean and air conditioned! I’ve been a customer for several years and highly recommend CubeSmart!

I rented a storage unit site-unseen prior to my move from the Philadelphia/southern New Jersey area to Charlotte/Ballantyne in August 2018. Im extremely impressed with the proximity and cleanliness of the facility. The staff are knowledgeable and friendly and cannot say enough about Megan, her team and CubeSmart.

The cube smart employees that I have worked with are super helpful and patient! They are on site and have answered all my questions clearly!

Very fast and professional process. The general manager of this specific location is very welcoming and friendly. I will be recommending this location to everyone I know. Thanks for being easy to work with.

Megan is Professional, very COVID conscious, and keeps the site clean. Highly recommend this CubeSmart for self storage!

AMANDA was great the please is clean and i highly recommend this place, i need something to wrap my furniture in and she was very helpful thank you amanda💕

Customer service was great!

Megan is awesome! She helped me upgrade into a bigger unit and made the process super easy. She always offers great customer service and she’s super friendly and a pleasure to work with. She has been a tremendous help to me and my company since I’ve been with Cube Smart. Thank you again!

Excellent clean and safe facility with top management team. Megan Smith and the team work with customers and help them find solutions for those moving and in transition. Thank you!

This storage facility is the best! Megan and Trish keep it in top shape and are extremely attentive. They have helped me find a solution and work around my changing needs. If you are in need of a storage unit, look no further. this is the place to go.

I just rented a storage unit today. The customer service I received from Megan was superb! Her professionalism, willingness to help and product knowledge is to be commended. Im so glad I stopped by today!

Megan is very thorough in what she does and is very conscientious. I feel very confident storing my items here as I am a recent transplant that moved to Charlotte for a new job. The facilty is very clean and secure. I recommend it highly!

WOW! Could Megan be any better? we need more like her! Now that she runs the show the place is top notch! I called in a few months ago to talk about my unit and look at adding another one, Megan spend 30 mins on the phone with going over different options. She finally helped me double the storage space I have for only $20 more a month!. Her attention to detail (down to the matching locks and one key), and desire to deliver a great experience is why Im a loyal customer. #MoreMegans

Great experience !! Megan and her team are awesome!! Highly recommend!

Great location and even better customer service!! Megan is so sweet and super helpful. She walked me through all the details and was patient. That goes a long ways these days! Thank you!

I have 3 storage rooms at this CubeSmart location and cant speak highly enough about the staff and facility.The building is always immaculate and the staff go out of their way to ensure my packages are sent out properly and all deliveries arrive without any issues. I cant imagine you would receive this type of service at other storage facilities. CubeSmart is the place to be!

I love this CubeSmart!! Megan has been so accommodating and has always gone out of her way to get us what we need. The location is safe and all that we could ask for.

Always very nice and clean when I come by and staff are very friendly. Especially megan she normally stops by to check on things

Amazing experience.. we has just left from another storage facility for the lack of professionalism so this cubesmart and Megan was a refreshing site. Very professional, easy to accommodate, and we were given a great price. Will definitely recommend

I rent a storage unit in the Ballantyne and as a former resident of Long Island, New York, I have to say that the service I have received from Megan Smith is extraordinary. She has helped me on many occasions and she has been just terrific to me and my husband. Megan runs this location in the most professional and personable manner and it is the cleanest storage facility I have ever used. Megan is a great asset to Cube Smart.

Pamela is very professional and polite all the time. She’s informative about the policies and procedures. Always willing to help !

This facility is super clean and customer service is awesome! Very helpful & accommodating, I highly recommend this location! Covered loading area a big bonus!

I met Trish and Meagan last week Tuesday, September 17th. These young ladies are and were very professional, considerate and concerned with my needs. They offered my son and myself water during our meeting and showed us around to get the best storage space for our needs. Im very impressed with CubeSmart and would and will recommend them to whomever I am in contact with who needs storage.Pamela Richardson

Megan was amazing. She went above and beyond twice to help me. Very unexpected and really appreciated.

Megan was extremely professional and accommodating! The faculty is very well kept and we know our belongings will be in good hands with her!!! Great price as well! Highly recommend!!!!

Just rented a storage unit for one of our cars. Megan, the General Manager, was awesome! The process was fast and easy and the facility was spotless.

The store is clean and easy to use it. Megan is just great, very professional, supportive and kind,. She really knows her job!

Facility, staff other customers in passing

Needed a storage space on very short notice. The local CubeSmart staff was able to accommodate us immediately, without any hassles. They even lent us a truck which really came in handy. We had too much stuff to fit in a car.Both the Facility and the truck were very clean and well lit. The staff was accommodating offering advise when needed. I would recommend using CubeSmart to any needing there services.

Megan has been great. She keeps the facility clean and takes pride in serving her clients. Two thumbs up!!!

I got the pleasure of being connected with Megan over the phone. She has been nothing but helpful in the process of helping me find affordable storage. If it wasn’t for her I would’ve ended up looking for another storage company. Thanks for the help again!!

Update: The customer service tradition continues. Megan gets 5 stars! She helped me find a smaller unit when it came time to downsize. The transition was smooth and hassle free. Highly recommended!Ben and Allen were extremely helpful in arranging long term storage during my recent move to Charlotte. The facility is clean, climate controlled, and well managed. Although an 18 wheel moving Van can not be accommodated, the facility does have a spacious shuttle truck available for which customers pay only the cost of mileage and fuel.

Ease of reserving, great customer service, very nice employees.

This location and Megan have been awesome!

Ive been storing at this CubeSmart facility for years. As a busy professional pharmaceutical sales rep I need a safe, clean, well-lit and climate controlled environment to store my samples and marketing materials, where I can get in and out quickly on a routine basis. I have always been impressed with this locations ability to meet and exceed these expectations.As an added bonus, the management and staff are so friendly and accommodating that I actually enjoy my visits to my unit immensely. Special thanks to Allen for always looking out for me, and for providing a friendly smile and interesting conversation during my work day!I highly recommend this CubeSmart location for any and all of your storage needs.

Megan was very helpful with all my needs. She makes sure that her facility is taken care of. She went above and beyond the call of duty and I look forward in keeping my unit at this cubesmart location.

Just great ! Nice , safe and clean storage facility. Special shoo-tout to Manager Megan for being so friendly and helpful

Megan was a fireball. No delays whatsoever. She showed me the space, told me how to get in, did the paperwork, explained how Cubesmart worked, got all the paperwork signed. I had couple of questions which she answered. Then when all was done, walked me out to show me how the gate worked and exactly where I should park to enter for my cube. I do not know of anything she could have done better.Meghan Smith....totally knowledgable about Cubesmart and overwhelmingly helpful. She is the only reason I signed with Cubesmart. Absolutely super representative.OH....Meghan is a helluva lot more competent than Cubesmart management who has allowed TWO WEEKS of no A/C to continue to this moment. Just how difficult is it to get an A/C repairman to a major customer like Cubesmart? There is absolutely NO WAY I would rent with Cubesmart again....NOT because of your representative Meghan Smith, but 100% because of the blatant way Cubesmart management has ignored its customers by not repairing A/C in a timely manner. Timely, in July, is the VERY NEXT DAY AFTER IT FAILS. Not 2 weeks after it has failed. Oh wait....its been longer than 2 weeks. HEY....this very same review will be posted directly to Google.

No trash cans to use, very busy drive up area so if someone parks in front of your unit you have to wait until they come out or ask them to move.

Ive been using this location for several years now. Ive always had a good experience with the staff at this location. Megan has been helpful in the my preparation of my upcoming transition, which Im extremely grateful.

Trish and Megan were very helpful thoguhout the process. Great experience overall. Units and very clean and facility is well maintained!

If you are looking for a storage unit to rent this is the place to go !!! I have been renting from them since 2017 and now recently had to move again and had to upgrade my unit and Trish the Manager there has been very, very accommodating. They are a great team there. I cant recommend this place enough, go see Trish and her team. They have gone above and beyond for me. Thanks CubeSmart 🙌

We have been customers here for 7 years and it was recently bought by cube smart. We are very happy with the facilities, clean, safe, and secure. We are even happier with the customer service we have received and continue to receive from Cube Smart. Thank you, Allen, for your commitment to helping customers have the best experience, and for the good conversations.

Megan is great, great service and very clean units. Trish is also great to work with. Great location.

Megan was awesome, friendly and helpful!

Megan has been absolutely wonderful. Highly recommend this location!!!

Megan did a great job and was very helpful

Was initially referred by a satisfied neighbor, but was hooked after seeing this facility and speaking with the Manager, Allen. Very clean, secure, well-organized, and easy to move our belongings in and out! Highly recommended.

Extremely Kind and Helpful. Great place for ALL your moving needs! Don’t think twice about coming in!

Megan was very helpful and polite. She was very thorough with all the info. Thank you Megan

Looks nice

What a great facility! So clean, convenient, climate controlled. The best part is the manager, Allen. He is absolutely so professional, courteous, and responsive. Cubesmart is lucky to have him.

Great service and assistance from megan an amazing employee thank you

Friendly team, great service, and very clean premises! Would recommend this place to anyone.

Easy simple Quick & Megan Smith has Best Customer Service will help you with anything best she can

Megan and Trish we’re knowledgeable, friendly and worked with me to get the best price available. My second time renting at this location.

Allen is so helpful!! The facility is top notch. Extremely clean and well kept with outstanding safety and security features! Prices are phenomenal!