We called hoping for a quick tow to the dealership without having to worry about a long ETA. Sam was quick to arrive and fast to hook up. Very friendly to boot! Isnt that exactly what you look for in a tow company? An overall amazing experience from first call to drop off. I absolutely recommend A1 Towing. I will be using them in the future for our company. Thanks, guys!!!!

Getting my Truck back with damage caused by the tow of my vehicle, Sam- the owner - nicely said that he would have it promptly taken care of for me.Over 2 weeks and 5 unanswered messages later and this company has gone silent.Will have to look into small claims, AAA customer service or local media for help.Be cautious with this team

Answered the phone when I called and had my car back home in an hour. Good service.

I was driving in the right lane and the driver almost ran me into another car passing me on the left because he decided to use the exit lane to pass me. He veered into my lane abruptly and I had to slam on my breaks and swerve, in the rain, to avoid an accident. The right headlight was also out. Under no circumstances would I trust this company with my vehicle.

We had an axle break on a 14 box trailer on rt 85. They were the only tow company that would help us and we called about 8 before finding this company. They were there fast and allowed us to stay in our rv at their business lot to await a mobile mechanic. So grateful we found them.

Sam did a great job with helping me get my car to a repair shop miles away. Very considerate and careful with my car.

Awesome experience! Even dropped me back at my room.

Definitely recommend for anyone looking for fast, convenient, and affordable towing! very friendly workers as well!

He was a very nice gentlemen. And whenever I called he would come help me. Very nice young man . He helped me so I wouldnt of been stranded and has very nice prices. I am on a set limit every month and he went above and beyond to help me . Thanks

This place is a complete scam. I’ve had my drivers 18 wheeler booted not to long ago, and they charged over $2000K to take off the boot. Driver parked for five minutes on the side of the road, got permission from the Chinese restaurant to park and pick up his food. A-1 Towing clearly didn’t understand. I am thrilled the attorney general is going to shut this place down!!!!

I needed towing to a car repair shop. The driver went above and beyond for me! I had originally told him to take my car to one repair shop, but when we got there it was cash only. He called a repair shop he knew up the street and they got me in. He made me feel very comfortable. He was very prompt in picking me up initially too.

Very surprised with some of these reviews because everything about my experience with this company was great from the initial phone call to the dropping off of my vehicle at my home. The man who answered the phone who I believe to be the owner had a great sense of humor and quoted me a great price; almost half of another quote I received. I must also say another company that was too busy recommended this company. Thank you to them! The driver, David, was on time with great communication, conversation, and service. I highly recommend this company.

Barry McClain’s daughter took my Rottweilers busniess balls deep. Good job! He is wanting that jungle boogie again. . .

He done good

...my starter gave out on me @ the worst possible time. Dispatch was friendly & quick. They came & towed my car out of a crowded Target Parking deck, on a Sunday, in the rain & Made it seem like childs play. Got it to my destination without any issues. To top it off, the price was IMMACULATE in contrast to other companies. I dont look to request for a tow often in the near future, but theyll definitely be my 1st choice going forward. 👏🏿👏🏿👏🏿

Bad company, horrible business practices. Now under restraining order banning the company from towing business!!! Good job AG Josh Stein! Shame on the owner David Jewel Satterfield.

Been sitting on interstate 2 hours if you are behind or you cant do it say so but saying 5 mins away for an hour and a half called 5 times in last hour how about being honest. Worst experience ever hope you go under so noone else experiences this horrible service

I dont have any dealing with them but I see you guys on the news booting all these drivers and over charging them. You guys are wrong for that. Its called bad business. You guys shouldnt be in business

They always come thru for me

Customer service us the worst. Very rude. Sam was good though.

Didnt use them

Bad for business

Price gauging during a pandemic! Soon you’ll be out of business, thank God.

These people are very in professional they had me wait on them 2 hours to not even show up, i called they said they will call me in 2 minutes and never got a call back , i kept calling and until now i still can’t get an answer, please do not use this company.

TWO DAYS AGO, The guy forgot to get the key back from me to take to (with my vehicle) auto repair shop. He told me that he was on his way back TWO DAYS AGO. I Still havent heard from A-1 towing. I dont have a car, and he is supposed to come back to get my key, and getting it the auto repair shop. No work is done yet, because I still HAVE THE KEY UGH.

NC Attorney General has their eye on them for predatory towing. Beware! This is not a professional operation, if there is such a thing in the tow biz.

They are a rip off and will act on a tow request without the proper authority. If I could give them 0 stars I would. I filed a BBB claim against A1 Towing earlier waiting on a response. Long story short they towed my vehicle per the request of the non homeowner when I had permission to park my vehicle in her driveway. Had A1 really cared about ethical business practices they would have rejected the request. But because they only seem to care about money they picked up the vehicle regardless and then charged $500 to release my vehicle... on top of that they stated they could only take CASH!.... I spoke to the owner of another towing company in Charlotte and they were outrage with the whole situation the price and the fact A1 didnt get permission from the property owner. Be ware of A1 Towing . Last thing the manager Tammy I tried to work with seems to be avoiding me and giving me the run around that she cant reach the driver that towed my vehicle nor can she break down the $500 fee that I was charged. The receipt doesnt say anything but $500.... you have to show a break down when you charge someone that kind of money. Crooks!!!!

Should have option for no stars. Got no service. My mom was in the side of the road in the rain Aline tonight. These people said that they were on the way but no one showed up. They even ignored her calls after the initial call. Why say youre going to show up and have someone waiting. We finally called another company hours later, which showed up within the hour. Dont use this tow company.

Our Grandson broke down on the road, we had scheduled Ray and Harris Towing, after 3+ hours of waiting for a no show we called A-1 Towing. They were there in 10 minutes. Not knowing the area, not knowing who to call. Thank you A-1 for taking care of our Grandson for us

Picked me up in less than an hour. Raining and cold outside, but the tow truck driver was very kind and happy to help. They charged me exactly what they quoted the first time I talked to them. Very fair pricing, definitely recommended.

I hope the courts treat you the same way you treated us truck drivers! You are a disgrace to the residents of Charlotte!!!

Great service

No response

They were 3 hrs late when the dispatch told us 1-1 1/2 hr and got upset because we were 30 mins late because I had to drop my mom off at work! They are late to get your car like 3 hrs but when they get to your destination they want you to be on time and rush you!.. The driver was VERY nasty to my mother on the phone because we were 30mins late like we didn’t have no where to be when you were 3hrs late to come tow us! The lady dispatch has a Snippy attitude(I wanted to snatch her through the phone!) not the kind of people to do business with, Very unprofessional!!! You would think at least they could’ve giving us a discount for the 3 hrs we waited and disrespectful driver but NOPE!! This company is TRASH!!!!!!!

Showed up on time!!! 15 minutes!!!

Great guy very helpful

These guys are a total rip off!! They charge $225.00 when they tow your car. The sign however says $175-$1500. WHAT? They stroll the complex nightly looking for cars to tow. How do you justify that much money? I had my car towed from the interstate after an accident for around $100. No justification. That is just bad business.

Called these guys after waiting 2 hours for Rescue Towing to show up. Tim was friendly and informative when he picked my car up. Would definitely recommend these guys.

Mannnnn i forgot his name. But ima just call him Boston. Aint no hour wait. He dont waste nobody time. You need a tow, ask for mr. BOSTON. He should know who he is.

The least expensive out of all of the other tow services I called, very fast and professional. They are well worth the call.

I think things really went downhill when the NC DA sued them for price gouging during a pandemic.

Under investigation by the attorney general for price gouging and towing trucks containing medical supplies during the pandemic.

The guy towed my car which I have no problem with knowing that I didnt have a park pass, but when I requested simple information about what time it was towed the guy got snooby an hung up an refused to answer the phone. Basically hes checking stickers and towing cars without any paperwork being filled out an thats why he deserves 1 star. Due to the fact that he does burglary towing (no info on when it was towed.)

If you were ever to touch my truck, it would end very badly for you!

They towed my car in charlotte last month and did a great job. Sam the owner is lebanese like my wife. i couldnt ask for more.

These guys are a total rip off. They come to my complex and tow car who are supposedly park bad. They come at night with all of the lights OFF ON THEIR TRUCKS. grab the cars as fast as they can and take off.

Quoted me a 45 minute wait time, and 90 minutes later and 3 unanswered phone calls, I finally get word that the dispatch driver is no where to be found.I would advise looking elsewhere for decent service or any service at all.

If i could give them less then a star o would. I called and they told me it would be an hour b4 they could have my car towed to its destination. I was told they had to drop off one car and they would be there. Here we are 2 and a half hours later and im still sitting in my hot car. During the duration of my wait i would call and they would give me time framea like 20 more min, 15 more minutes. And he still hasnt arrived. I called the company back and he told me they were busy... Im sorry what does that have to do with the time frame u gave me?? I feel like they should have told the truth from the begining and i would have made other arrangements. Im 8 months pregnant and have been sitting herw forever waiting on them. Not once did they offer to adjust the price or offer an apology. They get a thumbs down from me. DO NOT use this company if your trying to handle business in a timly fashion 👎👎👎👎

I see a crack head roaming the complex everyday and found out it was a man that drives the towing truck, had to call off work ,he towed my car saying it was doubled parked no signs say that around area,I ask them how much it cost, he said 250, I ubered up there he said, he need it in cash , I asked him why didnt he say that over the phone, he lied saying he did and kept asking me to turn off recording and he didnt, i had to walk about a mile or 2 to a atm at 5am in the morning in the rain by myself, then ubered back, then he said 225.00 lol he was trying to do me, and cheat me out my money damaged a part on my vehicle, and I think they took a part out my truck because I saw they had another truck like mine, and now my truck having a hard time starting, court it is! Because the devil has his hands on them!

They give Tow Companys a bad name

Ratchet Crooks. Never show up on time, if ever and never have any change.

Terrible company. Time to go!!!

Whack. Told me 45 minutes. Called 5 times after 1.5 hours. Never got a call back. Called again, told me 15 minutes. I got another tow company who was here in 10 minutes on the first call.

Liars and crooks double booting, and price jacking.

Leave the truckers alone scammers.

Call towing to have my truck tow to shop guy said it was 65 dollars so when I call them to have my car tow to shop guy said it was 65 dollars and when they to pick up my car it went from 65 dollars to 113 dollars i told them just leave it and driver said it would be 65 dollars for him to unhook from my car and my car was still in my yard next time Ill use someone else who want try to take me for a ride say one price and another price when they came. Really.

Douchbags. Price gouging .

They don’t even deserve 1 star. 0 stars. They will say theyre 15 minutes away and they’re really 3 hours away.

Living in hell.I lost my keys the guy jay was really help full!

TOWED MY CAR IN MY DRIVEWAY. SEES MY CAR NIGHTLY AND SAYS HE TOWED MY CAR BECAUSE PERMIT WAS ON DASH AND NOT ON REAR VIEW.

These guy are great

THIS COMPANY DOES UNETHICAL towing in the CITY OF CHARLOTTE and needs to be shutdown FOR GOOD. THIS COMPANY HAS HORRIBLE CUSTOMER SERVICE AND DOES ILLEGAL BUSINESS!!!

Called for service, whoever answered knows 0 about customer service. Went with Rescue Towing instead and glad I did after reading the reviews.

I have been waiting 3 hours for someone to show up and Im still waiting. Really

They towed a car I had just bought and hadnt even had a chance to register then when I called had the nerve to hang up on me twice...

Called for a tow.driver was friendly and very professional.def would use again if I ever need anything else towed.

Poor customer service and want yo charge for even a piece of paper

Great people

Quick service

Never used A-1 towing

Your day is coming

This guy is a scam artist stay away from this place

Idiots!!!

EVIL

Great service