I switched over from State Farm and the prices are great. However, there was a massive drop-off in the level of service I receive. Three years Ive been with Farm Bureau now and I have had to pay a lapse of coverage fee every year. I know this is not their fault, but at State Farm I had someone personally contact me any time I missed a premium payment and ensured that I never had to pay a lapse of coverage fee in my 20+ years with State Farm. When I mentioned this as the level of customer service that I was used to, it was met with disbelief and incredulousness. So I guess you just have to be more on top of things if you are going to go with Farm Bureau and the plus is that you will save some money. I have not had to make any claims with Farm Bureau yet so well see if this review goes up or down based on that.

Blakely made the process seamless! Her expertise and consultative approach helped me find the policy specific to my needs and budget. Because of her professionalism and strong knowledge of the insurance space, she has helped me have peace of mind for my future. Share her name with all your connections!

Matt and his team were excellent to deal with. Very professional and knowledgeable about the products they offer. We were able to obtain much better coverage for less premium. We recommend Matt Rice and his Team for all your Insurance needs.

Matt Rice and his team are phenomenal to work with! Our local Charlotte, NC church needed a policy for our annual Golf Tournament & also a liability policy for another ministry who wanted to use our facility. Matt & his team were helpful, friendly, thorough & gave great rates. I tried to put all of my insurance needs in the trustworthy hands of Matt Rice. Unfortunately, I live in SC. I wish he could cross state lines!

I have such great experience with agent Matt Rice. He is the absolute BEST!! I have used him for several years now. He always has a positive attitude and makes sure I have the right coverage for my family and I. I have not had many claims, but Im confident that all of my policies are secure. Give him a call!!

Highly recommend Matt Rice with NC Farm Bureau Insurance! He is honest and trustworthy, quick to respond when I need him and answers my questions timely! Matt and his team and knowledgeable EXCELLENT in customer service, and committed! NC Farm Bureau has competitive rates and I definitely endorse them for ALL insurance needs!

Matt Rice is a great guy, he loves his family, does good for his community, and looks out for his clients to do what is BEST for their needs.No company is perfect, but I can attest that Matt Rice and Farm Bureau, Carr about people.Want personal service? Want a company and agents that care? Want an actual person to talk to? Then do yourself a favor and give these guys a call for auto, home, life, and much more.

I have been with Farm Bureau for over 15 years ( not only with auto and home but life) and Matt Rice and his team consistently meet our expectations for not only professionalism but also going above and beyond for their cliental. I will continue to refer our family and friends to him knowing that they are well taken care of and that Matt cares for each of them as he would want for his own family. I appreciate all their hard work and dedication.

I have been with NC Farm Bureau for several years now. When I started, my policies were with one person. They then changed people, and now I am dealing with someone else, though my portal still has the second persons name as my agent. I have serious concerns about the ethics, professionalism, and character of the staff at this location. As a result, I am in the process of changing insurers. Sadly, when I went to them about that, the lack of character just showed even more. Though I was happy for several years - when different people were handling my policies, I have to say, this office has gone down hill, and I would caution anyone considering them. If you have the misfortune of dealing with Emily, you will see exactly what I am talking about. Though Matt Rice is my agent, recently, he apparently just forwards my concerns to her, and everything goes down hill from there. Good luck Farm Bureau, I am done.

Emily has been a huge help with my auto and renters insurance. She is quick to respond, detailed when describing what action needs to be taken, and has a positive attitude when talking to you. Matt has been helpful the few times Ive spoken to him as well. Youll want to do business with this office.

You get what you pay for with this company, I wish I could not even give this company 1 star. On Wednesday evening my car was broken into and all my belongings from my purse was stolen out of my vehicle. After canceling my cards and filing a police report I waited on hold for over an hr trying to file a claim. I finally hung up the phone and filed the claim on line. I called the insurance company early afternoon to make sure they received my claim and asked the agent if my purse that was stolen would be covered under my insurance and she assured me that it would be. I later received a call from the adjuster telling me that I had to go get the quote for the window and to send pictures to him. Any other time (with a different insurance company) the adjuster came out to where I was assessed the damages and got the quote for the damage and sent me a check for repairs. Now that I have missed hours of work dealing with this incident, I now have to leave work early to get my vehicle to an auto replace place to get a quote and miss more work taking it to get the window replaced. When I tried to reach my adjuster on Friday asking him to call me back so we could figure something else out so I didn’t have to miss work and get the window replaced before the bad weather I find out on Monday that the adjuster is out of the office and may or may not be back the following day. So I call again on Tuesday and get another voicemail saying he maybe or may not be back on Wednesday. I called the insurance agent and explained the situation that was happening and basically was told I should have got the quote to him and he didn’t know what else to say. I refuse to give this company any more of my business time or money and will be going back to old insurance company.

I was told by a manager that I cant get my car and RV insured unless I have a drivers license....when NC requires insurance to get a license.3 days they made me wait, forcing me to call the home office.Forcing me to spend my time to fix their Stupid error. Remember, it was a manager that did this to me.To be more clear I am disabled and they knew this.

The worst insurance company ever. Their adjuster and his supervisor at the Concord NC office are super ignorant and did not bother the answer at least 10 voice messages I left for them. I had to hunt the adjuster down by one of his coworkers at another office to make him talk to me. So frustrating. The process that take 2 days with other insurance companies took us almost a month and eventually he denied all the liability. Shameful. I wish I could give them no stars.

Blakely Atkins is a great agent with Farm Bureau I will refer clients who have needs that I cant meet to her. She is knowledgeable and works hard to give the best coverage she can to her clients.

I highly recommend Matt Rice at NC Farm Bureau. His rate was the best I could find and he made the whole process of finding life insurance as easy as that process could be. He didn’t pressure us to get more insurance than we decided we wanted and really has a passion for what he does. It was a complete fluke that I found him, but it couldn’t have worked out better. Thanks so much!

Blakely Atkins is extremely friendly, knowledgeable and efficient at taking care of her client’s needs. She comes highly recommended!

Farm Bureau is an amazing company to work for! Our agents here at the Steele Creek office has over 36 plus years experience and very knowledgeable in the insurance business. They go out of there way to make sure that your insurance needs are met whether it be auto, home or life insurance. Farm Bureau has some excellent associate agents and licensed customer service representatives to help make your experience smooth and easy.

NC Farm Bureau Insurance in Whitehall has provided excellent service, were able to describe and recommend appropriate offerings, and also provide a cost savings. Id highly recommend Matt Rice and his team.

Every single time I need something updated with my insurance policy, Emily takes care of it quick! This office gives you professional guidance with a personal touch and will set you up with the right plan for your situation at an affordable price. Highly recommended!

Personal attention means everything when you are purchasing insurance. Matt Rice and his team worked with me, and later my family members, to get us the coverage we need.

Matt Rice and his team are TOP NOTCH. They are fast, knowledgeable and the rates are extremely competitive.

Blakely Atkins is very personable in her communication and approach as she provides excellent service with NC Farm Bureau Insurance. I highly recommend Blakely to all.

I highly recommend speaking with Chris Suega. My meeting with him to explore my options with switching to Farm Bureau was so thorough that saying, Im very impressed, doesnt cover the satisfaction and confidence I have in his ethic and abilities to meet my needs and budget. Thank you, Chris. I look forward to transferring more of my policies in 2019.

Matt Rice is great! Super knowledgeable and always helpful.

Welcome to your local Farm Bureau Agency.We are a team of insurance professionals dedicated to protecting what matters most to you and your family with quality products designed to meet all your insurance needs. Local people serving right here in your community.

Soo it took me to walk in to find my agent had retiered 6 months ago. I still have not received an afficail hello from whom ever is my new agent. WOW

Excellent insurance company and good friendly people.

I have had insurance with NC Farm Bureau for approx 15 years and I have saved lots of $$$ by bundling my home and auto with them. I had a hail and water damage claim and the process for handling the claim could not have been any easier.... I also have been employed with NCFB for 5 years and could not ask for a better place to work. Our Steele Creek office opened in 2016 and we have great team of Agents, AAs and CSRs to assist you from 8:30 - 5:00 M-F.

Blakley is amazing!!! 🤩🤩🤩🤩🤩