Boston Orthopedic Respiratory Equipment
175 Main St, Charlestown, MA 02129, United States

Review №1

I was impressed. Reading some of the other reviews, I was a little leary of this company. I went with them because they had what I wanted at the best price. That said, they did a great job. The people over the phone were nice and respectful of my difficult situation. The delivery was on time and done by a nice person who did a great job. The product(a special recliner lift chair) was better than expected and very clean. All in all, I would use them again without hesitation. Thank You!

Review №2

I placed a order on the first if the month and never received an email for shipping. After 5 days I called and was told they would call me back. Fast forward another 9 days still no email. Once I got ahold of some one they informed me that my items have shipped and I will receive a email shortly apparently shortly on the east coast is a lot longer then shortly on the west coast. Terrible customer service

Review №3

1st class professional & honest service & people . I walked in asked for help for my Jazzy Scooter which was in my truck. They came out brought the scooter in, diagnosed the problem (batteries) & within the hour I was out the door. Cost was very reasonable & quite frankly batteries cost less then what I could find on line. I would suggest making an appointment

Review №4

Terrible! First they dropped off the most disgusting and dirty wheel chair I have ever seen in my life. Like sticky food and scum all over it. Then to make matters worse it doesn’t even work! My poor dad had to go without a mechanical wheelchair at his own sons wedding. Staff is rude and unhelpful. Save yourself the time and frustration and look elsewhere.

Review №5

If I could give a 0 review, I would.We ordered an electric wheelchair rental so my father could get around at my brothers wedding.The wheelchair came to us absolutely DISGUSTING - food and stuff all over it. Not only that, but IT DIDNT WORK!Unfortunately, we had a jam packed weekend with wedding stuff and didnt have a chance to test it until day of. To our surprise nothing happened. We kept it charged all day + night.We ended up not being able to use it at all and my father was stuck at the dinner table for the entire night.We contacted the company to let them know and get a refund and were immediately told it was our fault it didnt work and that the best they could do is a week free. No thank you. We already missed the big day. Then, he got mad at me for not calling saying that someone could have come fixed it in 3 hrs. We did not have time to have this broken chair fixed. It didnt work, the situation has now passed and we just want a refund. Nope, he refused. Again, blaming us while my disabled father never even got to use it.This was the worst customer service I have ever received. I would highly advise NOT using this company.

Review №6

The customer service was amazing. We had arranged for my wheelchair to be ready on a Thursday. Since they didnt have my chair they loaned me one. They estimated that my chair would arrive in a week. The next day (Friday) my chair was delivered fully assembled at my husbands request. Thanks everyone for the great service.To update this my wheelchair had some strange defect. Customer service was great. Tried several times to fix it and then replaced it free of charge. Nice when you get results like that

Review №7

I reserved a rental chair from this company in the fall. My surgery was postponed twice, due to COVID and eventually canceled. In mid-January, I both called and emailed my reservation and requested a refund (within the allowable timeframe). I was assured by phone and email that my refund would be processed. It has now been over one month, multiple calls and emails and somehow, my refund has still not been processed. When you call, you end up at some call center being told a representative will call you back. Now they are simply ignoring my calls and emails. I have no idea what the issue is and they have turned what started as a pleasant transaction into a sour one. Dont rent here, dont trust them. Communication is terrible. Buyer beware.

Review №8

I needed a special piece of medical equipment which they had in stock, and were thankfully open on Saturday. Every staff person I spoke with had excellent customer service and helped complete the transaction with ease. I drove over 2 hours to pick it up same day, and was able to get it via curbside pickup which I am grateful for. I especially enjoyed the customer service from Olga, who helped me with directions, staying on the phone with me until I could locate the shop. Thank you!

Review №9

I highly suggest you look elsewhere.I ordered a rental chair for an family member coming to our wedding. Due to health reasons they were unable to attend. We canceled the rental 40 days before the wedding and Never received a refund. I’ve called and spoke with someone numerous times being told that my refund was gonna pending, or on its way and never got a refund. There customer service was rude most of the times I called.They constantly say they are short staffed so no one has time to look into it.

Review №10

I cannot say enough good about this company and my experience with them. I walked into my Orthos office in a walking cast and was unexpectedly put in a hard cast and told NOT to put any weight on my ankle. I needed a wheelchair immediately in order to move about my home that evening. Margaret answered and worked magic to get me the wheelchair which arrived as she promised that evening. I thank her team for the up and above customer service. Excellent!

Review №11

I am nearly 60 and have not seen customer service like this since I was a kid. I broke a section of my CPAP machine and searched all over for a company to find a part replacement. When I called Boston Orthopedic, I was told that they did have a part, but it was an opened return and could not be re-sold. I was then offered the replacement part at no charge---I was completely taken aback by such generosity. It was a complete throw back to me to the times when businesses really cared about their customers. My elderly uncle is moving in with us this summer and you can bet I will be giving this company my business.

Review №12

I rented a heavy duty mobile scooter for business during the week of June 18, 2017. The scooter was waiting for me at the Southbridge Hotel on that Sunday and it worked perfectly during the whole trip. The staff was friendly and they even e-mailed me my receipt. I will use them again!

Review №13

Great place. I rented out a knee walker after I tweested my ankle. Personal was very helpful and gave me some advises. Prices are cheaper than in other Boston area stores.

Review №14

Fast delivery, great prices and excellent service! 5 stars! Highly recommended!

Review №15

Absolutely horrible service. Please do not use this place.

Review №16

My family and I would like to thank you for allowing us to rent a wheelchair for Saturday to take my sister Beth Albertson to Cape Cod to see a lighthouse one more time before she passes away from ovarian cancer. She was so excited. It was so great to make this dream come true for her and if it wasnt for your company allowing the rental her dream to come close to a lighthouse would not have been possible. Thank YouThe Albertson, Dupont Families. I have posted a photo of Beth next to the Lighthouse on this page.

Review №17

Great mom and pop store where people still remember their clients and care about them.

Review №18

Oustanding service. Very helpful and accommodating. Reasonable rental rates.

Review №19

My first and will be the last experience with this company. I waited 1.5 hr for their service attendance to come to my clients home to repair her rollators brakes, which was not functional for her because she is not physically strong enough to lock them- even I struggle with them! He didnt show up and I didnt get a phone call to be notified that he doesnt work after 4:00pm, although our appt was scheduled and confirmed for 4:30 to 6:30. In addition they said they didnt have my contact number, but they had called me a couple days before our appt to confirm that they have received the check and ready to proceed with the visit.When they finally gone out to see my client, their clinician did not make a note of the brakes but said that one of the wheels were loose, he left the house and I didnt get a call to follow up. My client wheel then fell out the next day and luckily she was with someone when that happened.On my next call, to find out why her brakes are still not functional, they told me that they have the parts for the wheel and there was no mentioning of the brakes on the report - 2 weeks later! And then told me that the first visit was only an evaluation, no actual service was to be done - this was not mentioned when I called to schedule our first appt.

Review №20

Absolute scumbags - essentially stole my money!

100 Photos
3.9 Rating
  • Address:175 Main St, Charlestown, MA 02129, United States
  • Site:
  • Phone:+1 800-854-6370
  • Scooter rental service
  • Medical equipment supplier
  • Orthotics & prosthetics service
  • Medical supply store
  • Scooter repair shop
  • Sleep clinic
  • Surgical supply store
  • Wheelchair rental service
  • Wheelchair repair service
  • Wheelchair store
Working hours
  • Monday:9am–3pm
  • Tuesday:Closed
  • Wednesday:8:30am–6pm
  • Thursday:8:30am–6pm
  • Friday:8:30am–6pm
  • Saturday:8:30am–6pm
  • Sunday:8:30am–6pm
Service options
  • Curbside pickup:Yes
  • Online care:Yes
  • Delivery:Yes
  • In-store pick-up:Yes
  • Same-day delivery:Yes
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
  • Wheelchair-accessible entrance:Yes
Similar organizations