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MPG Mechanical LLC
64 Laurel Rd, Charlestown, RI 02813, United States
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Comments
Ja
Review №1

Mike did a great job installing our mini splits in our home. Great guy and does quality work. Thank you Mike, you are the best.

Vi
Review №2

Mike is terrific. Ive been really happy with his service. Prompt and highly dependable.

Ve
Review №3

Great customer service & quality workmanship

Ma
Review №4

Called on a Monday thinking it would be a week or so. Came to the house that day, ordered the part I needed and had me up and running by Thursday morning. Great service and excellent to deal with. Highly recommend.

Ja
Review №5

We’ve used MPG multiple times in the past and they’ve always been very responsive. Today might set a record: when we noticed water pooling in the garage whenever the central AC was running, we called Mike and he had the problem fixed later the same day! He stopped by the house, identified the problem as a broken condensate pump, went and bought a new pump, and had it installed and working literally within an hour and a half of when we first placed the call. Can’t ask for better service than that!

Ki
Review №6

Very unhappy with their customer service and dishonest business practices. We had a terrible experience with them. I strongly recommend going elsewhere.

Li
Review №7

Incompetent. Do not use. We had them come out to fix our minisplit Fujitsu unit. They found a capacitor board blown and charged me $470 for a part that we found out later cost $79.66 and required cash up front before they would order it. After installing the part unit still did not work. They tried to tell me I needed a new unit for $6800. They refused to deal with the warranty and have yet to give me a proper receipt for the part. After not showing up for multiple appointments and almost 2 months we called another company. UGNasons. They came out found 3 more boards out and informed me that when one blows others do too and the standard procedure is always to check all boards once one is found blown. Within a week I had my unit fixed and it is running wonderfully and all parts were covered under warranty. Also MPG charged $189 for a visit UGNasons charged $125. We paid MPG $848 and got no where. UGNasons was only $250 for the labor of two visits and they dealt with the warranty of the parts. I reported this to the Better Business Bureau.REPLY To owner response below: I have been a homeowner for 35 years and this is the first time I felt the need to file a complaint with the BBB. The case with the BBB was closed as unsatisfied customer. There was never a full report asked for or meeting requested. I did rebut MPGs BBB response to my complaint which had not addressed the issues. It is all there under MPG Mechanical on the BBB website.I did not have a problem with paying cash just that charging me $470 for a $79 part was unethical. MPG has yet to justify this.

Information
22 Photos
7 Comments
3.5 Rating
  • Address:64 Laurel Rd, Charlestown, RI 02813, United States
  • Site:http://www.mpgmechanical.com/
  • Phone:+1 401-626-6091
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Heating contractor
  • Heating equipment supplier
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Offerings
  • Repair services:Yes
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