Horrible ! Blood on the curtains the bathroom had a punch in the tile one towel in the bathroom. I moved rooms 3 times because of how gross it was that took 1 hr then to connect to internet i was on the phone with them for 20 mins.the shower has toothpaste (or whatever it may be)all over the curtain. There was no hand soap provided. The staff was beyond rude at the front desk. I will never go here and I’m going to make sure everyone on my social media knows about this as well as on places not to stay in Charleston WV. 1/10 horrid!!! I have never in my life been treated so poorly from a hotel I’m paying for! No help with moving the rooms 3 Times either. Never go here!!! I hope this hotel gets shut down it’s disgusting!!! And not following the Covid cdc guidelines!!!

What a beautiful area!!This has to be the best Hampton Inn that we have ever stayed at. They use to have a good reputation but many years ago. We had stopped going to Hampton’s because they were old and dirty.This was the exception. Great staff, great clean comfortable room. We will stop in again on our way back through.

Positive: This was the best appointed room Ive ever had even among four store hotels. I loved it so much I extended my stay. Parking was easy and NH inexpensive. Food was available for all meals and the staff was great. Negative: Understandably, the need for heat in May was likely unexpected and a year plus of no or reduced business calls for cost savings measures, but no heat meat a very cold night. A heater was provided the second night upon request.

We stayed one Saturday night at this hotel. It was like a ghost town on this side of town, but the room was perfect. It also upset my husband that parking was $15 even though no one was around. But the highlight of our stay was the service by Jeremy. He makes sure every guest gets a ride to the fun side of town. He dropped us off at the Hale zHouse...food was super. Thank you, Jeremy for making our stay a lot of fun. You dont have to drink and drive...Jeremy will pick you up.

Andrew at the front desk was as good as Ive ever experienced. The stay was wonderful and we enjoyed a very nice dinner right around the corner at the Chop House. Hotel was updated and clean. Worth staying and will be back when Im in Charleston next time.

Room was paid for in full thru Priceline. WATCH YOUR ACCCOUNT!!! The hotel directly charged my card again for my 1 night stay. The place IS NOT worth the price I paid and now I have the aggravation of waiting to get my money back because they double charged me!BOOK THIS PLACE WITH EXTREME CAUTION IF YOU DARE

My husband and I booked a king size room, so that is what I expected when we got there to check in but they tell us all the king size rooms are all sold out so they have to put us in a double room. I needed a room to stay in, but yet they still charge me the same price for a smaller room? We go down to breakfast in the morning and they bring a bill over for $28, our original king size room came with breakfast so my husband went to the desk to talk to someone and the guy was so rude to him, he kept interrupting my husband asking what room number and after he finally let him explain he told him “just stop”. They did take our breakfast charge off but the rudeness was not necessary. For the price the room was not that great. I’ll never stay here again.

Allison was the BEST! I could not have had better. Thank you SO much I hope I have similar service in the future! she could not have given a better service! GIVE HER A RAISE!!!!

Dirty rooms. Our room had hair all over the bathroom, in and around the bed from the previous guests who stayed before us. The plastic shower curtain had mold all over it. The lobby appears to be beautiful, but place is old and a little run down. That should not affect CLEANLINESS though. Extremely disappointed and grossed out with our stay.

Awesome clean place to stay! I enjoyed the breakfast bar since the food wasnt the typical cheap food hotels have out.

Positive: The pool area was awesome. Cleanest pool I have seen in quite some time.

The bath tub was filthy with a used soap and someones hair all over that used soap. I informed the front desk and they sent housekeeping right away to clean that up but the housekeeping again left used soaps and shampoos although I specifically informed that the bathroom is filthy. Very disappointed with the service.

Positive: Very nice lobby and rooms. Andrew at front desk was very nice. Negative: $15 charge for parking overnight.

Top notch customer service. I misbooked dates online and Neil at the front desk was completely accommodating in getting us the room we needed. Jeremy greeted us with a smile and was a huge help in getting all of our gear to the room before we got up there, he even went through the trouble of filling up our ice bucket. We had a long day in the car getting here on a cross country trip and the folks we encountered made us feel welcome. Our room was nice to boot and the food from the restauran/bar was surprisingly good as well.

Ill tell you something that travel agents dont want u to know about. When reserving places use ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ They have the best deals on rooms! Much better than using expedia, tripadvisor, hotwire. That is for sure!!!Allison was the BEST! I could not have had better. Thank you SO much I hope I have similar service in the future! she could not have given a better service! GIVE HER A RAISE!!!!

This stay was definitely NOT worth $200, it wasn’t even worth $100! The room was mediocre, the outside was terribly dirty, the service was AWFUL (with the exception of the person that checked us in) the pool was tiny, and the breakfast buffet cost $14!! Needless to say we did NOT eat there. I would have chose to stay elsewhere but we were so tired from a week of vacation and day of driving with another day of driving to wake up to. Word of advise, have an idea of where you want to stay🤦🏽‍♀️🥴

The Bellhop the best Ive ever encountered. I say bellhop but Jeramy is really the face of this hotel. Make sense of check in this very confusing entrance. Also be aware that this hotel charges a $15 parking fee - it is right in the heart of the old old town. He even shuttles the people including us to the eats and drink place and picks us up. He should be the manger of this hotel.

Terrible!!! Security here let someone break into my car and steal a handful of my belongings and wouldn’t even show me security footage. I think they were in on it. Don’t trust them. They don’t even watch THEIR garage to make sure THEIR guest cars are left alone. Rooms aren’t that nice for the price, breakfast is trash for the price, they charged my card twice for breakfast and the parking in which my car got broken into. I wouldn’t recommend at all I am very upset with this place very unprofessional.

Positive: The bed was super comfy and it was located really close to a lot of restaurants Negative: low ceilings in the bathroom were odd- extra charges for everything but i suppose thats to be expected. overall just felt a little older than a 3.5-4 star hotel usually does

A relatively decent hotel. It was a little outdated with a lot of old carpets, lime green apholstry, and carpets, and furniture. It was great to be attached to a garage and be able to park right there. If you hadnt a large truck or uhaul, ask the desk where to park rather than driving in circles in the one way disaster that is the local area.The hotel has a small convenience area and 3 elevators and a large lobby. The bed was comfortable and the pressure in the shower was amazing. It was insanely good.I really hate the traffic and busy area around, but if youre going to be there anyway its a great place to stay.

Stayed here for 1 night enjoyed my stay will be back again thanks for the hospitality

It was great the bed was wonderful and got a good nites rest. But when I got home and was checking my bank acct there was extra charges. They are sneaky the way.

Being a Marriott member and staying at more properties than I can count this is by far the worst I’ve ever stayed at. The whole floor we stayed on smelled like cigarettes including our room... That alone was enough but the customer service... nonexistent... They ran out of parking some how and left me with no options other than parking down a side street where they couldn’t insure nothing would happen to my vehicle... security then told me I was not allowed to leave it in the shuttle lane yet others had parked there. Their reasoning? Well we didn’t catch them leaving it there so we can’t tow them. So if I do it what happens? Well we would have too... I was instructed to then park on the side in a no parking fire lane... Give me a break...

The room was clean and very comfortable the staff was awesome and the bar was great The breakfast was awesome I cant say enough nice things about this I will definitely be going back

Positive: The hotel was clean and convenient to downtown. Negative: Hotel was very noisy. My room was on a floor where they were hosting a party (my last night) and I was disturbed by noise until 2:00 a.m. You also could hear snoring person in next room (other two nights) and some traffic. Television needed updated.

Wonderful customer service. Loved the airport shuttle.

If you expect housekeeping at this hotel please go somewhere else. We stayed from Saturday till Thursday and not once received housekeeping. They couldn’t control the teenage soccer teams so instead of control them they closed the pool. There is ABSOLUTELY NOTHING TO DO WITHIN 10 miles of this hotel and not even a pizza place will deliver to your room once the sun goes down. This was the worst experience in a Marriott we have ever had!!!!

Positive: Ease of checking in Negative: No

Staff is very friendly, and the hotel is cheerful enough. Pool stays open late which is nice. Overall, the rooms need renovation (for Marriott standards). Would stay again, but I would not expect a luxurious place.

Left my pillow there and Marriott returned it to me free of charge. Reasons why I’m a rewards member. I had to stay in a non Marriott hotel the night before and when I showed up here it was a breath of fresh air. From the staff and the desk to the room. Marriott has a standard that I’m used to and love and this place met that expectation.

Totally disappointed. Stay away! No free breakfast, no free parking, no free wifi, old building, etc. I was told that I have a complementary Wifi. But when i checked out, two days after, my credit was charged for using Marriotts guest wifi

Recently was in town on business. Many staff deserve recognition but hands down the front desk team who throughout my stay went above and beyond to assist me getting crushed ice for a shoulder injury. Their kindness and compassion was evident beside the rest of the service we received. In addition there was a mishap with our airline and their customer service which was completely lacking could learn from all the staff at the Marriott. Thank you to Allison, Ken, and all the rest of the team. I will be back.

Positive: Very clean,alloys pets & very friendly staff. Negative: Did not have anything in the room to tell about services offered. We were a little confused about room service and the restaurant.

First the bad: hotel is virtually the only business in Charleston as far as I can tell that still requires masks while the COVID vaccine is now and has been widely available. It is a very unfortunate and irrational policy which really decreases the value of the experience. Also, for some inexplicable reason, breakfast, parking and WiFi are NOT complimentary. The good: the staff all seem to be exceptional and very pleasant (room was very clean) and room amenities are adequate. Another big plus is that this hotel allows pets, and that alone made it worth it for us. In summary, it seems like upper management has made poor policy decisions and the staff has made the most of it.

This is an older Marriott and it shows, but it’s reasonably well kept and has had modern renovations. One of the very few hotels I’ve been to during the pandemic where you can still get a hot breakfast option.

This Hotel is not 4 starts and maybe its more like a 2. Please dont waste your time here .Everything is closed.NO in-house Bar or Restaurants. NO Breakfast. No Room service or Valet parking. In fact you will have to pay for self parking at your own risk. Room and Hotel Run Down.Sketchy Neighborhood. What a Disappointment for my Family. Save your Money.Good Luck and God Bless to All.

Positive: Helpful staff. Easy check in and check out Negative: Appliances were outdated and everything was kind of old.

Decent hotel. Aged and in need of upgrades but very functional, clean and close to convention center.

It was a very nice place and was so nice and helpful.and it didnt matter the time we arrived they was still nice

Located in downtown Charleston. Across from the mall that has dining options like Panera, Chili’s and Outback. Walking distance to a Tesla SuperCharger (4 blocks). COVID tally located across the street from the Charleston Convention center. Parking is available in an adjacent parking garage. $15 / night. Non Smoking Hotel, however there were smokers on our floor. I mentioned to the front desk and they indicated they would investigate. There is a pool and fitness center on the third floor, along with an outdoor venue space they refer to as “The Pavillon”. This is where we had a view of the fireworks during the 4th of July celebration located about 10 blocks away.The entry to the hotel was nice but needing repair. The glass wall was covered with plywood and had been damaged.This hotel once was nice but could use a remodel.Staff was friendly.There is a restaurant onsite and a “Pantry” for food items to purchase on the go.There are other hotels options close that might be a better experience .

Positive: It was on the way. Negative: Everything old, the view was on the parking garage, no good breakfast options, bathroom supplies very super tiny, extra charge for parking, extra charge for breakfast.

Great staff. Nice clean room. Ill be back.

Nice place. Sad that so many amenities were closed. Done with CV19.

Positive: Staff and cleanliness!l Negative: Liked everything!

Positive: Beautiful! Negative: All great.

This place looks very good, right in the heart of downtown Charleston.

129 a night for NO internet, customer support called my last day to fix it. The handles on all the cabinets are needle sharp and could have cut my babys face easily. Had to wrap shirts around them all to avoid a permanent disfigurement. No hot tub.... lame hotel

Positive: Location Negative: $15 a lot for parking in a city this size. Air conditioner cycled on and off all night blowing right over our heads.

Took 5 trys to get keys that worked the door, took two calls and 2 trys for maintenance to the fix the loud knocking in the wall everytime the air came on. Left hearing aids in the room but lost and found wont return my calls. The room was clean and the desk personnel were very apologetic.

Positive: The ac unit was quiet. The refrigerator was cold. Negative: No

Positive: They were providing free parking and usually they charge for using the parking garage.

I booked rooms for myself, my son and his family on 6/11/21 thru 6/14 and was not impressed. We checked in around midnight on 6/11 due to car trouble. We were told that there was a breakfast buffet for $11.99 and the internet was $12.99 per day ( never purchased) along with $12.99 a day parking, which I wasnt told about when I made my reservations.I have never had to pay for internet or parking at a motel/hotel. We were given keys to the rooms. One king and one double 2 beds.We went to the double first to get the grandkids settled. When we entered the room we found ashes in the sink, used water bottles on the sink and no clean towels. In the living area we found what looked liked drug paraphernalia on the desk(a metal spoon, a metal bottle cap with some kind of tan rock in it and what we used to call a roach clip in the 70s) along with something sticky that my granddaughter stuck her hand in and name tags with names and pics from Delta Airlines.We tried to call the front desk but the phone didnt work, so I sent my son down to inform them. They sent up 2 security officers who checked it out and assured us it was just trash, but offered us another room. They sent us to a King room with just the one bed and brought a roll away bed in for the grandkids. We were told as soon as a double was available they would change us over. It never happened.The rollaway was so bad that my grandson slept on a chair in our room because the springs on the rollaway hurt his back.Saturday morning my son and grandson went down to eat at the 11.99 breakfast buffet. It was terrible, rock hard, ice cold waffles, cold slimy scrambled eggs, cold oatmeal, bacon and that was about it and you had to pay extra for a drink. They spent almost $26 on a breakfast that most motels give for free and couldnt eat it.We ended up eating breakfast at Shoneys 2 blocks down for $8.99 all you could eat and it was hot and tasty.We stayed 3 days and never got our double as requested. Never the whole time we were there did they replace our towels or check our trash. We didnt expect our sheets to be changed. We put our dirty towels in the hall after seeing other rooms doing it and still never had towels put in room. We had to walk down to front desk to get towels and toiletries because neither phones in rooms worked. I understand some things due to Covid restictions, but this is ridiculous!I do have to say the King beds were nice and comfortable and the showers were very nice and had good pressure. The security guys were amazing and very reassuring. I spent over $1000 for 2 rooms for 3 days and when we complained they gave us back about $160 which amounted to the parking, tax and hotel fees.The only reason I stayed at this Marriott was because it was within walking distance to the Convention Center and with small children thats a big deal. We came in for the Lego Convention. I really cant recommend this Marriott hotel because Ive stayed in cheaper places with better service, even during the height of the Covid pandemic. Too expensive for the service and amenities that we received.

Negative: Hotel hallways need a good vacuum

Worst place to be where they let you make a reservation promising a lot of things and telling the hidden changers when you are ready to check in. Would not recommend for people with kids or pets. Unless you want to be surprised with last minute charges especially after making a long trip and checking to take rest.Please avoid the scam where they promise the world over the phone and give you something else at the time of checking in.100$ security deposit for pets15$ for parkingDid not get the room at the promise rate of 128$ despite having a reservation numberAll this after driving for 500 miles by road.

Sadly a ghost town 90% empty many stores abandoned with back rent due notices taped to windows...only old people walking around to get their exercise. Dont even bother looking for places to eat...just sad to see retail slowly die

Nice hotel , nice warm indoor pool, that you reserve for only your party..

Well I just stayed for 8 hours of rest from the rain but I love the room layout. Too bad the balcony is locked up for safety but the door does open a few inches for air which I loved!

The phone didnt work in our room and they made no attempt to fix it after we told them. We went downstairs to the Brick Salt restaurant at 10:30AM and they were closed, even though the sign said they were open until 11:00AM!

A decent hotel. Exceptional customer service. My husband forgot his pillow and when we phoned the hotel they said theyd mail it. It arrived only one week later. Thank you SO MUCH Charleston Marriott.

A very pleasant experience. The staff was polite at all times

Rooms are small, in the middle of the hood crackheads everywhere, had dirty linens, limited dinning options in facility, had to pay for parking, dont recommend!!!

The rooms need updated.....softer beds....they have not made any renovations to the rooms in 30 years

Positive: Comfortable and clean. Staff was very friendly. Negative: The pet fee was much more than I usually pay ($100). Parking also cost $15.

Do yourself a favor and skip this one! I should have read through more reviews as there is a reoccurring theme here!! Very old and very dated. Room smelled horrible, telephone to front desk did not work. TV remote did not work, TV was at least 20 years old. NO streaming services available. One set of towels, comforter looked dirty... I complained at front desk several times. Nothing was fixed, nothing was discounted. $15 additional to park in their connected parking garage. Left for the day at 9am got back to the room at 5:30 pm and my room still had not been cleaned or been given new towels. NOTHING was ever done. I dont usually leave bad feedback and have loved staying at Marriott Bonvoy, but this has been the absolute worst experience and property Ive experienced by Marriott.

Positive: Good location price discount Negative: Rather tired breakfast opened to late

Great hotel. Polite staff. Clean rooms. Good beds. Quiet and safe for the pandemic

Love the Marriott always good staff an great nights sleep

Positive: The room was very clean. Negative: Did not bike paying to park, $15.

The bed was fine, but the rest of the experience was pretty mediocre. Everything is very dated. One of the elevators makes some pretty concerning noise. The air conditioning is very weak and we like our bedroom to be cold. I usually stay at lower rated hotels but we got a good deal on this 4 star hotel through hotwire. It doesnt really feel any nicer than a 2.5 star Red Roof Inn. Parking costs another $15 per night.

The room was not worth the price to begin with ..The ceiling is low and Air Conditioner was not good at all ..The balcony doors were screwed and Locked shut to where you couldn’t enjoy it …..When we called to make a reservation they didn’t mention that we would have to pay a extra 15 Dollars to park …And be ready to pay at least 10 Dollars a day for internet..The so called 5 Star restaurant they have is more of a Bar than anything very few options to choose from if you are looking to eat..Over all I won’t stay here again …The only thing it has going for it ..It was clean I say because no one was there …

The rooms are absolutely spotless. We had a really nice view as well. The only downside was the $15 parking, but I would still stay here again in a heartbeat.

Quiet hotel. Friendly employees. Will accommodate you any way they can.

Spacious room and good service.

Positive: Location Negative: Bar closed early on a Friday night

Rooms could use some updating, but the staff is always professional and accommodating

This was a mediocre experience at best. Total mixup on my mobile reservation that got worked out after finally reaching a local US based employee instead of the 20mins of dealing with a call center employee in New Delhi.Once on property, I wasn’t offered a upgrade as part of my rewards program & the room was ok. Wish I still received the concierge pass because the other reviews here were touting how nice it is. Hotel lobby was modern & nice.This being our first time in this part of the country, the hotel stay was the most disappointing part of it all. Local shops & restaurants were great & fantastic location thats walkable to many places. Besides all that, I may cease being a loyal Marriott member & start using my Hilton rewards again.Overall... Hotel was pleasant but rooms need updates. I will probably just use all my Marriott loyalty points & see what other chains can offer me & my family for the future.

Positive: Close to restaurants Negative: Pretty dreary

The location was good, but the rooms werent very nice, no microwaves in rooms, a dog peed right infront of the main entrance, coffee was only served til 9am, & when trying to call the front desk we were never able to get thru.

Loved the mattress, very clean, easy check in.

The people make this location great. Its a nice Marriott, but in the grander scheme of things, its very average. But the people make it amazing. Across the board the people are amazing! Allison is probably my favorite person of any Marriotts I visit. And Jeremy is the best valet/support person of any Marriotts that I visit. And the entire team is simply awesome. Hope and Micah are amazing people as are all the folks who work the front desk (sadly my memory escapes me or I would provide their names). Just a top notch staff!! :)

Old and outdated. I felt like I was back in the 1980s.

Nice and spacious room but door to bathroom was very small. Bed was comfy and staff was excellent! Great area with quite a few nearby restaurants.

Stayed at Charleston Marriott for a wedding and all the staff was very helpful and polite 👍

Not as good as previous visits. Maintenance issue with room door and understaffed restaurant.

Everything youd think it would be.

I requested foam pillows before arriving and had feather pillows when I got to the room. No big deal, just went with it. The temperature in the room was 77 degrees and I couldn’t turn it from heat to air. I called the front desk and was told the whole building was on heat because it was cold outside and I couldn’t change my room thermostat. The balcony door only opened a few inches and that didn’t help at all with the sweltering heat. The front staff was very nice and brought a fan to our room, but it didn’t really help. All it did was blow around the hot air. The room was small and dated, nothing special at all. The location is great and the staff were nice are about the only two positive things I can say about this Marriott. The breakfast buffet was nothing spectacular and cost $38 for two people! That was a little extreme considering most hotels offer free breakfast buffets. Overall, I won’t go back to this hotel.

The rooms are very bad don’t stay here. What happened to @marriott? We were going to stay here tonight so we have to leave early because the service is bad and the rooms are bad.

The room wasnt inspected they didnt clean the mirror. The beds looked like they just threw them together..Both trash cans didnt have bags in them. They also didnt mention to us they charge for wifi or I wouldnt have let my son use it...and we arrived at 3am had to be up and gone by 9am my son maybe was on it this morning 30 min and charged me 9.99 very disappointed in this company.And the front desk clerk wasnt very nice so all around this place will never get my business again...

Positive: Nothing Negative: Outdated

Great customer service

It was what we needed. Clean affordable and friendly.

Old and dated. In desperate need of an update. Staff is great and super helpful. Staff always wore masks due to the pandemic but they had two large events during my four night stay with lots of drunk people running around without masks

Great Hospitality and very comfortable.

The staff was very friendly and very helpful. The breakfast was exceptional the pool area was very clean. The room was very clean and comfortable. would definitely recommend this hotel to others and will definitely stay again next time Im staying in Charleston. The fact it was across the street from the mall allowed me to take family with me and gave then something to do during the stay.

Impeccable Service. The building is a bit tired but it is very clean

Very clean rooms, nice staff reasonably priced

The hotel is very clean and well maintained. Easy access to local downtown businesses. I visit my home state quite often and am willing to give this hotel another try in hopes that they take into consideration that paying guests like having the ability to change the room temperature on their own without involving hotel staff to do it for them and please have coffee in the rooms as well as hotel lobby. Most of If not all other hotel chains offer complimentary coffee in their lobbies as well as coffee in their hotel rooms. This hotel can be a great place to stay for the price if they will fix the minor issues I just mentioned above

The location is perfect for downtown. The lobby, ballroom area, and restaurant were updated and very comfortable and pretty. The staff is exceptionally friendly and welcoming. The hotel was clean. There are also plenty of elevators, so you dont need to wait to go from the lobby to the guest room. The guest rooms need to be updated, especially the bathroom. In one of our rooms, the toilet flooded twice. The staff tried to efficiently remedy the situation. Ultimately, we were satisfied with the adjustment that was made to the bill for that room.

We had our wedding recently at the Charleston Marriott Town Center and we are very glad we chose this venue for our wedding. We feel we were well taken care of and our wedding was an absolute success. Our guests described our wedding as “grand” and the Charleston Marriott staff made every possible effort to meet and exceed our expectations. Noel, our wedding planner was amazing and deserves an A++ for her hard work to put the wedding together. I highly recommend the Charleston Marriott Town Center as a wedding venue, they stood out from the first moment I entered the hotel to check it out few months ago and they proved my decision right every step along the way. Thank you for making our night so memorable.

Room was dirty, (bed?) bugs were found crawling on the bed 2 hours into our stay. We didnt stay the night.