Great experience changing service providers!! Great offers!! Very friendly staff they were awesome and super fast! Value for our money is way better with the plans at Verizon. We were with AT&T and paid way more and did not get any perks. So far I’m very pleased with Verizon!!

Kelsey Love was great at fixing my phone. Thank you will go back and see her again

The sweet young lady kelsey was amazing! She helped me with my upgrade and walked me through everything on my new phone and switched over all my information

My phone broke, so I walked in, and I was assisted by Kelsey. I apprehensively changed from an iPhone from a Samsung. Im usually not a customer who is persuaded to buy something unless I absolutely have to. Im a fix-it before I buy-it. So I was going to do an insurance claim, originally. Being a financially-based buyer, Im always focused on price-point, and if the phone she put me in would be in my best interest. I understand its in her best interest to pitch something to me, I also am a car salesman. However, this time was different. It was personal, and she actually took her time to walk me through all of the specifications of the iPhone 12 Pro Max, and why it would better benefit me than what I was used to. It seems like every phone these days are just so expensive, but she helped me look at the features, and made me feel comfortable walking out of the store with a new phone that I wasnt used to; but above all, being a financial-based consumer, the biggest thing I walked away with, was confidence and pride that Ill be able to get my work done in a fashion that leaves me feeling more productive. Monetarily, the investment is worth it. But whats more than than, the fact she invested her time into me, was a priceless experience that Ill never forget. She even talked me into an Apple Watch. Ill be back once its time to upgrade, and when my friends and family needs upgrades, Ill only recommend Kelsey. This store knows what theyre doing. Ive also worked in mobile sales before, and she demonstrates the type of training that I wish I had.

I was so happy to find out that Kelsey Love joined the Verizon team. My family and business used sprint and she was our representative. We loved her, but had to leave Sprint. We switched to Verizon, but was concerned about the customer service, we actually have that documented. When we found out Kelsey is now there we are reassured that it will be great. Good job getting her on the Verizon team! She is AMAZING!!!!!!!

Very pleasant, knowledgeable and expedient. Willy was the best.

Kelsey rocks ! Highly recommend her! Go see her for any phone needs

Kelsey was awesome. She helped me set up my first smartphone.

Antonio and Kelsey were awesome! Helped me bring my tablet over and get into a new phone and save money on my bill. Highly recommend coming and seeing them

Great store. Thank you

Garrett and Antonio are by far the best duo customer service folks I have encountered. Super patient and always making sure to get me out the door with a fully working deathstar. Appreciate all the time they spent with me.

Kelsey was sweet young lady thank you

Been working with Tyler for years at this location and always get the best customer from all associates!!

Kelsey gave me the best experience Ive ever had at a verizon store. She got me a great deal on my phone and helped with all my questions. If you go to this location ask for kelsey, although everyone at this location was very friendly and helpful. Very happy with my experience and purchase today.

Kelsey was the best thank you so much

Kelsey and donny were great thank you!

Tyler Hensley provided amazing customer service and gave me the best options for my Verizon account. Will happily continue using Verizon!

Kelsey help me get my discount for being in the military thank you.

Kelsey goes above and beyond to accommodate and make sure customer needs are met. Its hard to find people these days in retail that are professional and dont treat you like youre inconveniencing them. Thank you Kelsey for a positive experience! Verizon is the way to go!!!!

Kelsey is the best! She has always been great to help out when needed and also helped me update my plan. Thank you for all you do!

Kelsey was a godsend. I needed phones and them to be affordable! She hooked me up! If you’re in the market for a phone go see her!!

Hey worked with Jason Newsome, he was awesome and helped a lot. Super helpful and my new phone is awesome.

Ive got to give it up to kelsey she is absolutely the greatest rep I have had the pleasure to deal with u will for sure be coming back to assist her

Very helpful best phone company in the world

Another location messed my phone up so I came to this location and worked with Kelsey. She was awesome fixed my phone

Highly recommend! Go see this team, their amazing!

Very Uppity. Acted like they were better than you.

Kelsey was very sweet and helped me get into a new phone and helped me understand it. Thank you !

Happy and very friendly workers. Helps be everytime.

Tyler went above and beyond in setting up my jet pack for me. Courteous, knowledgeable, made sure I knew how to operate the device. Excellent experience!

Kelsey was great! Thank you

Great help. thankyou

K.Love was great.

Garrett was a great help and has wonderful customer service

Kelsy was amazing

Very rude staff. My boyfriend called to ask a question and one of the staff members simply picked up the phone and set it to the side, allowing us to hear another customer speaking in the store. We heard this other customer’s private information for around twenty minutes before finally speaking to an employee. As soon as we finally got to talk to the employee, another customer comes in to the store and the employee stops talking to us and starts helping the other customer instead. We never got an answer to our question and hung up after getting ignored again. This was a very frustrating experience and we will no longer give this store our business. Please do better and have more courtesy for your customers’ time and privacy.

We were blessed with a very helpful and courteous associate.

Great service for any problem I have with my phone.

Awesome place! Very quick! Professional! Got me set up answered my questions with no hesitation got me in the right device Beverly was amazing! Recommend this place by far!

Absolutely the worst customer experience I’ve ever had. I ordered an iPhone for in-store pickup, called the store and was told yes, we have your phone ready to go.I get to the store, and there are two very nice ladies working who tried to help me. However after talking with them for a little bit, I discovered they had both been hired less than a month ago and had been left by themselves to run the store. The lady doing my upgrade had never done one before, and was trying to watch YouTube videos to figure it out. There was not a manager on duty that could help. What in the world?! How is there not a manager present at all times?!The two young ladies finally tell me they are unable to complete my upgrade and come back the next day to finish because again, they have not been trained and do not know what they’re doing. (I’m not upset at them for being new - I’m upset that they were left by themselves with no one to help show them how to do things and make sure they’re done correctly).The next day I return to the store and find out that I had also been signed up for a REDUX Membership on my bill WITHOUT MY CONSENT. I questioned the manager on duty and he quickly tried to downplay it and then offered to cancel the membership. What is going on here! How many people have they signed up for this service without them knowing? It was only luck that I looked at my invoice and was there in person to question him. BEWARE OF THEM ADDING THINGS INTO YOUR ACCOUNT WITHOUT TELLING YOU. Check your invoice very carefully.I will not be returning to this store and I do not suggest you do either - go to the town center mall, and save yourself the trouble. This place is a joke and will try to pull the wool over your eyes. 0/10.

My experience at Verizon in Kanawha City was very pleasant. I find no other cell phone carrier as dependable as Verizon and happy to be a customer again. My salesman was Austin and he was very professional and knowledgeable. He was patient in explaining the different plans and phones. He presented himself in a professional manner both in attitude and dress. I would highly recommend this store and especially this salesman. Thank you Verizon and thank you Austin!

Very knowledgeable, friendly staff providing excellent service with little to no wait time. Easily the best experience Ive ever had at a phone store (which in the past has been more comparable to a tooth extraction).

Purchased my new iPhone XS Max from Tyler. 5 star service from start to finish. You won’t find a better dude to help you out.

*edited for update*Stopped in after looking online. Had planned on updating plan, adding a line for an IPad and purchasing a new iPad Pro. After dealing with the only person in the store (everyone else was outside on their phones and smoking by the door) I quickly realized I knew more about the plans and offers then they did. The sales rep fumbled between his phone and iPad and the computer for quite a while, and it was apparent that he had little to no training or any knowledge of anything Verizon offered.Edit: I was contacted by a manger named Tyler, and asked about my visit and making it right. Though I got my plan questions answered at another location I respect that a manger took the time to reach out to try and correct the situation.

This has been the most wonderful experience. Bryan has been so helpful to a person that is not tech savvy. I feel great with my new phone. Thank you so much Bryan Duty at Verizon.

Eric was extremely knowledgeable and patient in getting my new phone set up and my previous phone transferred. He was polite and funny too. His customer service was refreshing for service in West Virginia. Then again, hes from Ohio, so that might explain why this was one of the best customer service experiences Ive had in Charleston, WV.

I was in today to have data transferred from old phone to a new one I bought here. We had some password issues, you name it, BUT Hannah Howes, a consultant here, spent over an hour with me and didnt charge me for this transfer. But more importantly, she was so very positive and kept me patient and calm. I highly recommend this Verizon store. I have been served by Zach too, when I bought my phone, and he was awesome. Steven is upbeat and positive too. No request is too hectic for these folks!!!

Bryan was great! Took time to save us money and get the best deal possible! Highly recommend! Will come back and ask for him.

Bryan and Eric are awesome!! Bryan went the extra mile for me and truly helped me on an issues Id been working on for over a year. If you want service, this is the place to go! They will have a forever customer with me and my family!! Thanks again guys for helping out so much!

My phone shut down on me suddenly and I needed a replacement. I went to this store and dealt with Tyler. He explained all my options fully and offered me the deals they currently had going.Never once did he pressure me to purchase anything I thought I didnt need. My experience was wonderful and he was an all around professional.

Was looking to update phone. Had never been to this store. The customer service I received was out standing. Josh was excellent with explaining things to me. Will be back again. Highly recommended. Great service very satisfied.

Good helping me out with my phone and got me started on the right track

Great team

Stopped in to talk about switching carriers. Ryan was very knowledgeable and gave me all the info I needed and helped me switch over. I am really happy with my decision and will continue visiting this store as long as I get exceptional customer service like this!!!

Amazing place just outstanding was very quick and efficient to my needs recommend this store specifically compared to others for great service I’ll travel many distance to just be here!

Kelsey was great

Great place great service!

We were very satisfied with our visit. The service was excellent, issue resolved in just a few minutes and it was something we did. They are great folks.

I went in to see about my data plan. Chris and Ryan were very helpful and informative. They helped me understand where my charges were coming from and helped me make sure it wouldnt keep happening. Ill definitely be a repeat customer at this location!

Tyler Bunting was professional, courteous and fast. I highly recommend this location to anyone looking for a great customer service experience!

Hannah was extremely helpful. she went out of her way for me and acted grateful to do so. Customer service like i have experienced today is the reason why Verizon has won my loyalty as a customer. i refer everyone to this specific store for that reason!

Knowledgeable staff with exceptional customer service! Highly recommend this location & team of employees.

Very helpful didnt try to over sell me..Everything was smooth... Google account had to be reset all my other stuff was right on the money..in and out in 10 min.

They were so nice and patient with me, paid off my old phone and got all my stuff on this new one. They it was so fun and easy and a great deal Ill come here from now on

Salesman (Tyler) lie and then was rude when merchandise was returned because he strait up lied about service and about costs ... they lie about restocking fee and do not restock your merchandise so that it goes against your credit . Worst nightmare ever dealing with this store ... which is not an authentic Verizon store, just an authorized dealer that just tries to rip people off. Go to AT& T!!!!Zach Nelson - the store manager has very poor personal skills and was not helpful at all with any concerns I had. They will lie about the services and costs to get their one time commission and are not interested in representing Verizon as a company ... very bad for business! Don’t go to this store ..: go to the real Verizon on corridor G if you want to go with Verizon.

Kelsey was great

Elizabeth was wonderful and helped me get exactly what I wanted. Thank you

Ive been a Verizon customer for years my daughter and I. And I brought three more ppl to the store this past year and got them hooked up too. Great job guys

We didn’t plan on getting a new iPhone, I just wanted to check on my screen getting replaced. Austin in the kanawha city Verizon was awesome!!! He really hooked me up really good!!!! If you need a new phone or just questions come in and see Austin at the Kanawha City Verizon in WV or any of the guys there and they will treat you better than better!!!!! Thank you Austin. You have been superb and so much fun!!!!!

Chris was great. Got me set up with a new phone and a free tablet too. Definitely go see these guys for anything you need.

Couldnt have asked for a friendlier associate than the one I worked with. Tyler answered all my questions and got me the perfect phone!!

It was very good. Michael was kind and patient with me. I will go back there with my problems..

Wonderful experience here I got a great deal and they were so patient with me. Best Verizon in the state

I drove from Parkersburg WV to get the best service ever!! Austin was great! I have found the best Verizon store.

Bryan was amazing! Had a hard time with other local verizon stores in the area and he hands down has the best store Ive ever been to!!

This was one of the worst experiences Ive ever had with a retail store an absolute bunch of crooks and shysters I went in there with a simple problem and was absolutely lied to and led to believe that I had to start a whole new contract on my phone because my internet phone wouldnt work and whats even more sad is the guy was training a new associate to do this two customers it took me two months and a lot of waiting to undo what he had done working with an actual Verizon store and Verizon corporate also there was another family there that was having some kind of problem as well and I dont know what it was but after knowing what they did to me Im not shocked I would strongly urge you not to go to the store save yourself some time and buyer beware make sure that youre in a authorized Verizon store not a Verizon logo store.

Highly recommend ask for Tyler Bunting. He helped us upgrade plan, new phones and add line for less than our current bill.

Austin is the best!!! He had us set up with all we wanted and more and for great prices!!! Go check him out of ur n need of a phone. AUSTIN is the man!!!

Great experience! Was really patient and gave us a great deal will be back soon!

Great store! This will be my forever store! Great staff,great deals, great everything

Got a new line .. Beverly was sooo helpful and helped me with every step! Super friendly and made it an easy switch !

I searched online this morning to check out what deals they had available for 4 lines got a price went to 5 yes 5 different Verizon stores each one had a different price ranging between 58 and 130 out the door then not 1 store out of the 5 had 4 phones in stock so I finally came back home called the corporate store was taken care of right away phones will be overnighted to me at a cheaper price and I also received a 200 gift card for each line....moral of the story stay away from the stores

The reason for my visit was because I was having trouble adding an additional Gizmo watch. The gentleman was very helpful!! I will return for any future needs! Thanks guys!!!

My car charger broke and needed one in a hurry. Gentleman named Ryan helped get a very nice charger that is made of a lot better quality than my broken one. This was my first time at this store but this will be the only one I visit from here on out.

Tyler was great, spending the necessary time to get me hooked up, especially since I am not a tekkie!

Sold me an extender for remote areas that didnt work. I took it back and they continued to charge me for almost a year. Very dishonest and shady. Do not let them have your phone. They will walk away with it and reprogram it.

Great place to get that amazing Verizon service, With an Awesome Staff.

Wonderful

Tyler was so helpful. He gave excellent customer service

Fantastic job, great customer service! Works hard to find you the best deal!

It was great Austin was very helpful and I was out of there in no time at all.

Josh and Anthony did a really great job today helping me setting up my new phone.

This place is a joke. Stick to the factory store at Corridor G and avoid this reseller. I called this store and asked if they had a phone in stock. The guy said it was in stock but he could not give me a price over the phone because he was busy and they closed in 30 minutes. I got the feeling he didnt want the business this close to quitting time. I explained I had to have the phone on this day and I wanted to know the price and then I would drive the 15 minutes to pick it up. Again, he said he couldnt give me the price so I was forced to drive the 15 minutes to the store. I get there 15 minutes later and there was one customer in the store. The manager of the store, not the guy I spoke to on the phone, helped me. He quoted me $810 for a phone that has an MSRP of $699 on Apples website. Also, I just bought this same phone a week earlier at the factory Verizon store at Corridor G for $699. I told him this and his response was he would have to check the price again because his sheets change daily but first let him confirm it was in in stock. He went in the back for a few seconds and came right back out and said it was not in stock. I told him and the other guy I spoke with on the phone that they wasted my time. The manager said it wasnt the other employees fault and tried to make an excuse by saying they sold it. I laughed and ask the manager if they sold it in the past 15 minutes because that is when I called, he said yes. He hadnt realized I called only 15 minutes ago so instead of stating they made a mistake when he learned I only called 15 minutes ago he outright lied. If it had been sold in the 15 minutes I drove to the store the customer would have still been there and I know the one customer that was there when I arrived did not buy it. I am not for sure if the employee I spoke with on the phone was wrong when he said it was in stock. I have a feeling it may have been in stock and the manager either wanted to leave for the day or he did not want to sell it to me at the MSRP when he could gouge the next customer out of another $100. Either way, it was handled terribly. I would have never written this review had it only been about the phone not being in stock. I can handle people making mistakes but I will not tolerate a person telling me an outright lie. Therefore, I will never go back to this location. Again, stick to the factory Verizon store at Corridor G and avoid this reseller.

Not Happy!!! Said bill would go up $30. Week later I was looking at my online bill and my plan had changed, there was $40 fee and my bill was up over $100 dollars. None of the add on fees nor my plan change were explained to me so I was very shocked when I saw my bill. Would not buy from here. Go to a real verizon store.

Great service on labor day thanks too dolce ..I upgraded to s7

Justin is so great! He made our visit so smooth and easy!

JOHN WAS GREAT SWITCH ME AND WIFE OVER FROM ATT

Dolce Thank you so much for your help! After a stressful experience with someone else, you saved the day!!! We will definitely be returning! Thanks again 😊

Listen, if you need anything Verizon related done, go to see these guys! The absolute best Verizon Store in Charleston.

Bill keeps going up and down with no rhyme or reason. People there do try to help though.