McAlister-Smith was so gentle and caring with us after the loss of our daughter. They walked us through every step of the process and we never felt pressured in any way. We highly recommended their services.

Totally professional staff and services. Very courteous and empathetic throughout the entire pet cremation process. Thank you very much for terrific service and helping us through this difficult experience.

Absolutely the finest service there is in Charleston South Carolina. The staff are gracious, caring and absolutely the top professionals in the field. They took the best care of my family and we certainly appreciate all they did.

McAlister-Smith has handled the cremation of my beloved pets several times. I wouldnt call anyone else. They understand this is a member of your family and treat your departed furry friend with the utmost respect. They offer many options to choose from.

They did such an amazing job with my precious baby girl I never knew that they handle pets as well but then they also followed up by letting me know that they were thinking of me afterwords I so appreciated that. The paw print was so well done and knowing that my baby girls ashes were handled with love and care made all the difference.

I had to put down my best friend and loyal furry companion of 11 years in January. I was blessed that my boyfriend had used them for pet cremation services in the past and knew how great of a job they do. From the moment that we step foot on their property, they made us feel comforted and that our baby was in good hands. Every detail of what they do is absolutely spot on, I would recommend them a million times over. They truly made it a little bit easier to lose Lou & never made me feel silly or over emotional about the loss of a pet. Thank you McAlister-Smith for all that you did for our family, it was appreciated more than words can convey.

After the loss of my life long pet, I was devastated and really couldn’t even think of how to handle arrangements for my fur baby. Thanks to McAlister-Smith staff handling all the arrangements my life was put at ease. When it was time to pick up Aaron’s ⚱️, they even made that decision one that I didn’t have to worry about.Thank to the staff for making sure Aaron was taken care of and for my peace of mind.

A wonderful and caring place. Our pet was cremated there in July. They made the whole process. smooth and easy. They walked us though all the steps in the process. Never pushy, always understanding to our needs. Great follow up.Highly recommend.

They are all such loveing caring people. They treated my beautiful cat with nothing but the up most respect and they all so treated me the same way. If you lose a loved family pet I do recommend Mcalister-Smith Funeral & Cremation home. They will treat you like family. Thank you all very much for everything.

They did a wonderful job and took very great care of my beloved Bella .I would recommend them to everyone who is dealing with loss and wants the best for their family member at this time of loss

In 2018 my fiancé and I brought our dog in to have her cremated after she passed. We were amazed with the treatment by McAlister -Smith with our beloved pet. They treated her with respect just any other family member. She was placed in a room and we were able to spend a few moments alone with her. Since then we have taken two more of our pets here. There is no other place that I felt I could have trusted with the treatment of my four legged family member. I appreciate everything they have done for my wife and I.

McAlister Smith took care of my sweet kitty Stella Blue with such care and kindness. They were timely and considerate with the cremation. They went above and beyond to help me find comfort during this difficult time. They even reached out to me several months later to see how I was doing. Their kindness was greatly appreciated.

After the passing of my wife I was in a fog and had no idea what to do next the folks at McAlister smith assured me that everything would be taken care of and it was I could not have been taken better care of these folks are great Glenn Orr

They took very good care of Cameron and were very empathetic towards me during the whole process. Very caring and efficient. Thank You McAlister-Smith.

Excellent and attentive to all of your needs! I had no idea of all the services they offer for your beloved pets! Best place and staff!

Its such a hard time when you have to say goodbye to a loving family pet but its so comforting to have the staff at McAlister-Smith take the time to walk you through the experience and select just the right way to memorialize your pet. Unfortunately, we have had to say goodbye to 3 dogs over the years and each time we trusted McAlister-Smith and each time they did not disappoint. From the planning to the follow up they are the BEST! I would recommend them 100% of the time should you find yourself in need of their services.

Truly a blessing during this difficult time. Cannot recommend them enough.

The team at McAlister-Smith was amazing in handling the death of our cat. They were kind, caring and considerate and took the best care of our sweet Henry during the cremation process. They even offer a clay paw print of your pet which was such a nice keepsake and a sweet way to remember the 16 wonderful years we had with our Henry ❤️

So grateful for your care for us when we lost our puppy, Norman. You guys were so gracious and helpful to our family. A bright spot during a really dark time!

McAlister-Smith Funeral & Cremation Service were great. They took great care of my little Baxter and were very compassionate during this whole process. They checked in on me before, during, and after. Thank you so much Mcalister for your caring and kind words.

During a very difficult process, all the people at McAlister-Smith showed us so much patience and compassion. They dealt with our fur babies in a very dignified manner and helped us through some decisions. We are very grateful for their service and highly recommend them.

When I lost my dear Golden Bella, the staff at McAlister-Smith were extremely kind and helpful. They helped me pick out a beautiful box for Bellas ashes and took an imprint of her front paw. I was amazed when they contacted me afterwards to see if I was pleased. Very!

My experience with McAlister-Smith was very comforting and caring. The staff was very compassionate and understanding of my needs. I was pleased with the service I received, especially by my representatives handling my sweet Charlie. Rachel was very responsive and professional. I knew I was in good hands. Thank you for your kindness.

The McAlister-Smith family helped our family through a very difficult and unexpected time. Their care and compassion was so very genuine and very much needed.My husband and I were beside ourselves when we lost his Dad who lived with us to COVID. He was diagnosed positive and then within a week he was gone. Mark, Mandy, and Cindy gently walked us through every step in the process and they were so helpful with helping us get all of Dads affairs in order. After all of this, my husband and I will definitely be pre-planning our own final arrangements with McAlister-Smith to save our children alot of stress while they mourn.Thank You McAlister-Smith for treating our family as if we were your own.Warmest Regards,Pam and Todd Morgan

I cannot put into words how thankful I am for hearing about McAlister-Smith pet cremation. I lost my cat very tragically and unexpectedly and it was harder to deal with than I could have ever imagined. From the very first encounter with McAlister-Smith my heart was filled with comfort. I honestly felt more compassion from them than I did my own vet’s office. The pricing was very reasonable and the paw print they made me from my sweet Phoenix was perfect and will forever be cherished. Losing a pet is hard but they made it just a little easier. Thank you to the wonderful group of compassionate people at McAlister-Smith!

Everyone was compassionate and kind, as well as professional. I would definitely recommend this funeral home.

Their pet creamation services take of your animal and your needs professionally and a strong dedication to personal services. I was alone at such a difficult time losing my companion dog and they listened and assured me that he was in good hands.

Very kind and helpful staff. Also a great selection of pet urns, stones, jewelry. They go above and beyond.

Sad time for us handled with professionalism and great care. Thanks to the good people at McAlister on James Island.

All personnel that helped our family were professional, caring, and carried through efficiently with arrangements made during this difficult time.

I am so grateful for everyone at McAlister-Smith for their compassion during our unexpected loss. Bailey was the sweetest and most loving dog for 14 years and deserved the best. McAlister-Smith made sure she got it and I will be eternally grateful.

They are the best, they Cremated my Dog Prince they did a great job thank you.

McAllister-Smith provides a pleasant experience and upmost professionalism. Would highly recommend them to everyone

My beloved Persian cat, Fij, passed away in late-September 2020. He was 19. I got him as a kitten and had him my entire adult life. He had been there for me and loved me through college, law school, relationships, job changes, and everything else that life throws at a person. I loved him more than anything in this world and was overwhelmed with heartache after his passing. I retained McAlister-Smith to perform a private cremation. I also had them make a “clay paw” (a paw impression in clay). It was so special and turned out so beautifully that I broke down into tears when it was presented to me. (Note: If you’re debating whether to purchase a clay paw, trust me— it’s worth the extra money. Once in a while, I’ll pick it up, close my eyes, and rub my thumb across the impression — it feels just like one of his little paw pads.).Everyone at McAlister-Smith was so kind, compassionate and professional. They allowed my partner and I alone time with Fij before taking him to the crematory. We were in a small, private, dimly-lit room where his little body laid covered with a red shroud and surrounded by beautiful flowers. I clipped a few of his long white whiskers before saying a final tearful farewell. Once I gave the “okay,” his body was wheeled into the crematory and he was cremated. The next day, his cremains were returned to me.During one of the most difficult times of my life, McAlister-Smith gave me comfort and treated my baby boy like royalty. I highly recommend their services to anyone who’s lost a beloved furry companion.

We have used them multiple times and they have always been compassionate and fast service.

McAlister-Smith Pet Loss Services provides its customers with care and empathy celebrating their pet’s life with every family, with every option, every time. They genuinely work to make their customers feel comfortable during this very difficult time. I recommend McAlister-Smith Pet Loss Services for your pets final care,

I have nothing but wonderful things to say. They showed the utmost respect for my sweet Nala. Thank you

I have used this location twice, have trusted them entirely with my beloved pets. They have always been so kind and so professional in everyway, would highly recommend them to anyone in this situation.

I have used them twice. They were very kind and helpful in helping us.

The staff were professional and extremely helpful in helping our family make arrangements to have my mothers services in Massachusetts. We were very pleased with their services.

The. West Ashley funeral home closed early despite someone telling us someone would be available til 4pm. They sent us to Mt Pleasant only to discover the ashes of our loved one were in West Ashley.When we called again we got an answering service. The woman on the other sent an email on our behalf and then promptly hung up. This email, unbeknownst to us, told the West Ashley location to move the Ashes to Goose Creek. A day later, when we had time off work, upon heading over to West Ashley, we called only for the Pet Director, Sean Johnson, to tell us the ashes had moved at 11am and should be in Goose Creek early afternoon. When we showed up at 4pm in Goose Creek, the ashes had not arrived so we proceeded to wait an hour for the driver, Bob Kerr, to arrive.

Bernie Putnam and the McAlister team were extremely professional, caring, and helpful with planning and implementing services for our father. They always seemed a step ahead of us in planning to make sure that services went perfectly, including arranging for Veterans tribute ( Taps/flag presentation) by active duty US Navy personnel. As close to perfection as one could ask for in what is a challenging time for any family.

McAlister-Smith West Ashley staff were so kind to me. I had visited another funeral home at the cemetery where my parents gravesites were and was treated as if it was a sales call. I left heartbroken. I then remembered attending a Celebration of Life at McAlister-West Ashley. I called to make an appointment and felt like I was being embraced. From the first visit they asked about my mother and what she and our family would want. Each staff member I encountered was caring. They assisted us through the entire process before and after her funeral and were so patient with me as I was walking in a fog of shock and grief. Kindness is healing.

My wife and I met with Mandy to preplan for our funerals. The experience was wonderful. She answered all our questions and addressed all of our concerns. She made planning for the future a fantastic experience.

When i lost my best friend and faithful pet, they took care of my every need and worked with me during this tough time, they made my Chico a beautiful urn with custom engravings, they were kind, professional and welcoming, highly recommend them in those tough times

After the unexpected loss of my grandfather while he was out of state, we scrambled to find a funeral home to help us plan a small memorial service and then transport him home. McAlister-Smith on Bees Ferry Rd is OUTSTANDING. The funeral director, Mandy, is one of the kindest and most genuine people I’ve ever met. So many funeral homes are stuffy and (excuse the pun) stiff. Not here. Mandy and her staff truly CARE about assuring you and your whole family are okay. I hope I never need their services again, but honestly, I could not Have asked for a better experience.

Very kind and caring staff during a difficult time.

My dog had tragically been killed by a vet that was negligent. Then my other dog almost died also. My dog had already been out for a while the vet left him out all night. Then he was stuck there over the weekend. Me and a friend picked him up from the vet that Monday morning. Me and my friend watched as the vet pulled my beloved family member out of a deep freezer in a thin cheap garbage bag. Our actual vet gave us body bags to put around him and after we loaded him into the back of my 4runner. My friend put her Dads fire department blanket on him since Im a firefighter and she said now he will have firefighters burial. I called Mcalister they were do nice they said to bring Abrams right over so I did. Sean Johnsosn was so amazing he was able to lift Abrams up by himself and put him on a metal roll table. Sean walked us through everything and said he was going to try an get Abrams into one of the nice bags they use and try and fix him so I can see his beautiful face. He called right away while I was at the hospital with the other dog and said he couldnt let me see him. Abrams was to bad, he couldnt let me have that memory of him. When I came in at 10 am Sean had my Abrams ready to go he was able to un thaw him and get him out of the body bags and the garbage bag, he had him in a really nice bag, which was left of him anyways. Im still in shock that my healthy almost 3 year old dog died from a neuter and then my other dog almost died too, Im completely devastated, but the way Sean took care of my baby, with love and respect gave me some peace and closure, we even talked about our dogs and their silliness. He let me show him pics and videos of the beautiful dog that Avrams was. I highly recommend Mcalister they have great bed side manner, everyones extremely nice, and they treat your loss like its there loss. Thank You McAlister and thank you Sean Johnson being there during one of my darkest moments. Im truly grateful to you all.

In spite of being one of the worst days of my life, this place was the best. Mary was on point with us. She was outstanding and let us know what options we have for the cremation of our beloved (dog) Scooter. Really helped us get through such a tough time and process. Highly recommend!!!!!

Note - It was the James Island location, not the Bees Ferry Rd location.---I assume theyre reasonably competent at the technical part of their business and the decor is what youd expect for a funeral home. That part isnt hard to get right. I didnt care for the director putting so much emphasis on trying to tell people to keep their comments short. There werent that many people speaking and there wasnt another funeral after ours. I contemplated telling him to eff himself. Something on cable he didnt want to miss? Try not to make it so obvious this is just a business to you.

Bernie Putnam was my neighbor from his hometown. When my Dad passed away, I recommended to my family that Bernie handle Dads arrangements. They didnt know him and were pretty hesitant. But I persevered. My family is pretty hard to impress but Bernie, with his compassion and profesionalism, put everyone at ease and gave us a beautiful service. What an incredible young man. You are so lucky to have him~~~

Great service - much appreciated!

Our daughter passed away unexpectedly. We were greeted by Ms Hunt. She introduced us to Mr. Bernie Putnam. They were professional and together made our situation most bearable. I have nothing but high marks for them. I would highly recommend Mcalister-Smith.

At a very difficult time, losing our almost 16 year old Flynn, it was a welcome comfort to have the lovely options offered. The staff was genuinely caring and thoughtful.

They were very nice and considerate. Very patient and took their time to explain everything. Losing my brother was hard but at least I knew he was being taken care of

I have brought 1 dog and 2 cats there and could not have been more happier during my unfortunate loss of my pets. The staff was professional sweet and kind. Thats why Ive gone back 3 times over 5 years. It makes me sad to see a review of them being rude because I couldnt felt more at ease! I will go back when the time is necessary. To know my pets are cremated individually know I will get my pets ashes puts me a ease because my pets are my world my family. I would recommend this place to anyone that has a beloved pet and would like their ashes!

During the period of time burdened by great sorry, McAlister Smith politely, competently and efficiently handled the cremation of our beloved pet. Their service and choices for memorials is extensive and covers all price ranges. They are a great help during a time of great emotional stress.

There is nothing easy about losing a loved one and perhaps the hardest thing of all is deciding what your next steps are. My father passed away rather suddenly on February 13th and this devastating loss was eased by the care and attention that our family received from Mandy Caceres at McAlister-Smith on Bees Ferry Rd. From the moment that she contacted us we all felt as though Mandy truly cared about us and what Dad would have wanted. She went above and beyond to ensure that he received everything that he deserved, especially as a 31 year Navy veteran. Mandy became a part of our family and grieved along with us and never made the experience seem as though it were just a business transaction. Although you never want to think about funeral planning, it is important to know who to turn to in a time of need. I would give Mandy 10 stars if I could and would not hesitate to reach out to her again in a time of need.

On April 19th, 2014, my father passed away. He loved Motorcycles. A few years ago, my father and mother were at a biker rally and met a man who owned a motorcycle hearse. My Father requested that he be taken to his final resting place in that hearse. I found the card he had and called the man that previously owned it. He gave me the name of the funeral home that he had sold it to. I called McAlister Smith Funeral Home and they were so kind. I wanted to fulfill his last wish, and without McAlister Smith Funeral Home, this would have been almost impossible. The staff assisted in everyway possible. Mr. Smith escorted my father to his final resting place. I cannot thank McAlister Smith Funeral Home enough for all of their help and kindness. Words cannot describe what they did for my family. Thank you so much.

I recently lost my beloved dog, Angus, after 15 years of happy memories and treasured companionship. His passing, while inevitable, was very sudden and I will be FOREVER GRATEFUL to Mark and Elayne Smith and to the entire staff at McAlister-Smith for their compassion, guidance and remarkable standard of service in what was a time of great distress for my family.

We thank you so much for the love and care you gave our dog ginger when we used your services for her cremation. You all went above and beyond our expectations and we will recomend you to everyone. They treated our pet as a member of the family in every way and we were greatly impressed by all they offered for ys abd our beloved dog. Thank you !

On April 26, 2000, we adopted the last two kittens of a litter. Born on April 4th, brothers Mookie and Tigger were only three weeks old and weighed only 4 and 3 ounces respectively. Sadly, Mookie passed in 2012, when were still residing in New Jersey.On June16, 2015, Tigger moved with us to Charleston. An extraordinary cat with a wonderful spirit, he was a beloved family member and loyal friend for almost 19 years. We shared a uniquely special bond. When Tigger crossed the Rainbow Bridge, at 3:16, on Sunday afternoon, February 16th, I took his passing very hard.Weve had and loved all of our many pets. Most were cremated. In each case, our pets were left at and their ashes picked-up from our veterinarian. Not knowing how or by whom our fur babies were being handled really bothered me. This time, thanks to the good folks at McAlister-Smith, parting with Tigger was such sweet sorrow.I spoke with Mary Wozniak (Director, Pet Services) and arranged a time to bring Tigger to their funeral home, in West Ashley. When we arrived, Mary was waiting at the door with a rolling cart bedecked with a pillow, a fleece blanket and some flowers. We took Tigger into a private viewing room where, unrushed, we were able to say some prayers, reminisce and spend our last few minutes together before bidding a tearful final farewell to our little buddy.The next day, just before Tigger was cremated, Mary called me with her personal cell phone, so I could say a prayer. It was a very bittersweet moment I will never forget.Tiggers ashes are back home where memories him will live forever...Thank you to Mary Wozniak, Denise McElwee and the good folks at McAlister-Smith Funeral & Cremation for making a very sad and emotional time as beautiful as possible. We are ever grateful.Scott, Lois & Kaitlyn SmithCharleston, South Carolina

Extremely compassionate on an extraordinary level. Bernie Putnam assisted a family from his home town. Mr. Casey! Mr. Casey was the fabric of so many lives of those who attended Highschool in Churchville, NY. When Bernie was presented with reality of having to assist the Casey family with bringing Mr. Casey home! No one could have imagined the magnitude of how much this meant to the Casey family. The dignity, respect and admiration was so evident, from the family to Bernie and from Bernie himself, to the Casey Family. This was nothing short of amazing to watch. Thank You for your service, Bernie!

Terribly disappointed. Asked for paw and nose prints and a clay paw print and we went over the order line by line again. She read it back to me. I got charged for all of it. When I went to pick it up all that was there were the ashes. I would not recommend them to anyone.

I will be forever grateful to Rachel Holdren and all the staff at McAlister-Smith, who afforded my much beloved cocker spaniel Jasper great dignity following his untimely passing. Rachel displayed such integrity and compassion in my time of inconsolable grief, going above & beyond to ensure that Jaspers remains were treated with respect in this end-of-life process. My sincerest gratitude.

I want to thank Mary W. at McAlister-Smith/Faithful Forever for being so kind and helpful to me and my sweet boy Eli. Some may never understand the love and connection of a pet/furchild, but Im going to a grief counselor for the loss of Eli tomorrow. His passing has hurt my heart so much... my life has not been the same... I truly feel lost without him. He helped me with my Anxiety/PTSD in more ways than I can count.I have also used McAlister-Smith/Faithful Forever in the past and Ive purchased the memorial jewelry with paw or nose prints on them. They are truly beautiful. Ive always had a pleasant, comforting, and genuine experience.Im just so very grateful and appreciative.

They cremated my duck Quackers. They made the whole process bearable. Thank you so much for treating my pet like a loved one.After the loss of our chocolate lab Buddi, McAllister Smith made the best paw print of him after my failed attempt. My wife did not know I had MS do one and thought she was left with my 1st grade attempt at a commemoration. After I showed her she smiled for the first time in a few days. Thank you again.

Mary and all of the staff could not having been more caring and compassionate for my sweet boy, Sammie. I felt Mary took care of my boy just as I would have myself. Thank you!

Highly recommended. They will take care of you and your family through a very difficult time.

One of the hardest things in life was when our beloved Katie Bug, a 16 year old Shiba Inu, let us know that she could not win her battle with cancer. Her vet confirmed that and with heavy broken hearts we relieved her of her suffering. I had researched local pet services for the occasion and had decided on McAlister-Smith Pet Cremation for several reasons. It was sealed when I first spoke to them and heard the genuine care and concern for the care of Katie Bugs remains and our concerns that she be handled properly. We delivered the remains of our beloved pet ourselves. The staff met us with genuine concern and cared for Katie with great dignity and respect. When all was completed they called for us to come for Katie Bugs urn and delivered her to us with sincere compassion. Katie now looks over the yard she loved to roam.We thank McAlister-Smith staff for all they did for her and for us. We would immediately and highly recommend them to anyone who cared for their pet as we did for our Katie Bug, who is sorely missed.

McAlister-Smith Funeral Home provided our family with special care that lessen the burden in a tragic experience. Our father and mother were visiting Charleston from New York and while on vacation, our father passed away suddenly. Bernie Putnam from McCalister-Smith graciously assisted in the arrangements for the return of our father to New York. McCalister-Smith Funeral Home exceeded our expectations by going above and beyond with the level of comfort and care extended during such a difficult time.

Every effort was made to turn a bad experience into a beautiful one. By the end of the service I felt like the McAlister-Smith staff were a part of my family as well. Todd, Bernie, Archie, thank you again.

I was personally verbally attacked online by co-owner, Mr. Mark Smith, regarding my post about my family friends horrible personal experience at the hands of PALMETTO CREMATION co-owned by MCALISTER SMITH FUNERAL AND CREMATION. This is terribly telling of the deep and upsetting negative behaviors exhibited by this organization from the top-brass - down. I hope Mr. Mark Smith changes his negative and disgusting ways. They are unprofessional and downright rude and crude. So very sad and unfortunate.

When we lost our precious son as a result of a car accident, we were devistated and had no idea where to tun or what to do and to be honoest were very concerned that we would be taken advantage of during a time of vulnerability. My family and me can not thank you and all of your staff at McAlister Smith for the loving way you took care of our every need without even haven to ask you. Dont take this wrong way, but I hope not tobe back anytime soon. I do highly recommed your company to others. Thank you again.