We looked at thousands of rugs online and in other local stores before buying a hand knotted wool rug from Rug Masters. They made it super easy to try out the rugs we liked in our own home, with no sales pressure or gimmicks. That gave us the confidence to purchase one, already knowing it works great in our space. The salesman was knowledgeable, helpful, and courteous.

Their expertise and knowledge is amazing. I walked in with a very old rug and the gentleman recognized it immediately! Introduced at Marshall Fields in 1929. He even knew the name and that it was Karastan! Cant wait to see it cleaned and bound.

They picked up a Persian area rug that I dont believ had ever been cleaned. I inherited it. They made it beautiful! I am amazed!!!!

I had a great experience with Rug Masters. They did a great job with my old rug that desperately needed cleaning from being stored, moved across country, and inadvertently punished by two dogs. Their prices are very competitive, and when I return to pick it up, it felt and look brand new. I was very pleased with them and will certainly use them again.

Old Fashion Customer Service Family owned business with WONDERFUL and BEAUTIFUL rugs. Thank you so much for a gorgeous rug to add to my home.

Great prices, great staff and great products. Couldn’t be happier with my purchases!

Rug Masters does a beautiful cleaning job on our wool & silk area rugs. Especially the spots the dog leaves.

Great family owned business that does excellent work and is fair with prices. Highly recommend

After running all over Charleston area we finally landed here. Wish it had been our first stop...it would have been the last. Great selection in style and quality. Go to here first. You’ll be glad you did.

Overall a very good experience.

Incredibly friendly, helpful and knowledgeable staff!! They answered every question and made the rug research less stressful!

The people here are outstanding! The quality is very high and the prices are fair. I have purchased rugs here and had rugs cleaned here and each experience has been very good.

Wonderful experience finding and buying a large rug for our open floor plan home. Everyone is knowledgeable, professional and helpful. Great in stock affordable selection.

These people are so helpful and personable. I will always do my rug business at Rug Masters. Really super 👌

I would never take my rugs anywhere else for cleaning or repair! Multi-generational family owned & operated. They are incredibly knowledgeable. Cleaning rates are very reasonable. Repairs cost what they cost, & you get what you pay for with repairs. They will give you honest opinions & advice. All of their work has been exemplary. I havent ever purchased rugs there - Ive gotten very lucky at estate auctions - but I wouldnt hesitate to buy from this family.

Very professional!

9-25-13To Whom It May Concern,I brought my wool rug to rug masters to have cleaned. After I received the rug back the tuft backing was permeating to the front of the rug. I spoke with John, the owner and told him that my wife and I were very upset on how our rug was returned to us. He explained to me that the rug that we had cleaned was not very good quality and this was a common problem with this type of rug. The owner was very professional and curteous through all of our conversations and stated that he would remedy the problem just bring the rug back. I did so, and was extremely pleased by the extraordinary customer service that was shown to us. Rug Masters went through every inch of carpet with hand shears and trimmed the exposed tuft strands. John (the owner) clearly bent over backwards to remedy the situation. Long story short, the rug was returned in better condition than when we left it. I would highly recommend Rug Masters for all my future rug cleanings and purchases. They were very knowledgeable and had a great selection at very reasonable prices.Michael N. Miller

I had the pleasure of stopping by to look for a rug for my home. I met Kurt and his mother who took time to give me an education in the who, what where and when of fine rugs. I live in Charlotte, but I will drive to Charleston to purchase, because they exemplify what customer service means. I highly recommend them.

What a wonderful place! I first went in here a few days ago to get a rug cleaned and then was told that they could fix one of my smaller persians. Well I went back today to get some new rugs and got a full tour of the facility and was delighted to find that they had finished the cleaning and repair. This place is by far the best place I have ever walked in and will send my rugs back to them every year for a cleaning.

I have been buying rugs from Rugmasters for almost 20 years. I have never been disappointed and they always have what I am looking for. They do an excellent job of cleaning rugs, which makes the rug look brand new.The owners are very friendly and listen to your needs. It is nice to see a family business still going after all these years.

Great service and knowledge about rugs!We have had several rugs cleaned there over the years, always great results and friendly service.

Family run- excellent hand cleaning & repair of a 40 yr old Heriz. Many dogs /issues, muddy back yard. Rug is looking close to new. Im so happy.

Great staff. Very friendly. Prices are great and they treat your rugs and carrots with utmost care

Best rug store in Low Country. Very knowledgeable. Do excellent repairs and cleaning. Wide variety of area and Broadloom.

Fabulous company. Weve had them clean many of our rugs over the years. Were always pleased. Cant beat them.

Vicki was super helpful and personable. Even being from 5 hours away from Charleston, I would not hesitate to purchase from Rug Masters again.

Rug Masters worked miracles cleaning a rug that I thought was a goner. Over the holidays, I dropped a casserole dish of buffalo chicken dip on our brand new light blue rug. After, unsuccessfully, cleaning the rug myself, using DIY tips, I dropped off the rug at Rug Masters and then picked it up a week later. Not only was the stain gone, but they also took care of a shedding problem!I would highly recommend this company to anyone. Not only are they talented and efficient, but also professional and pleasant. Thank you!

Very knowledgeable and no pressure. Will let you take a rug home to try it out.

They have the most beautiful selection and the best service! Highly recommended!

Liked the professional atmospheric vibe.

Great owners and an easy buying experience!

Excellent