Item was dropped off heavily damaged (metal sheeting was actually ripped), though almost a week early. Trying to contact anyone working at NSD has been exceedingly difficult; multiple emails have been ignored for 13 days at this point, the automated phone system says someone will be in contact shortly and then no calls are made, and the two times I was able to actually speak with a person I was put on hold long enough that the line disconnected. All of this hassle just to schedule a pickup time for a return. Short staffing is a thing at the moment and Im trying to be understanding, but this was a nightmare for the last 2 weeks. Ended up hauling the return back to the local store at my own expense, it was less of a hassle.

I wish I could actually give them a rating of zero, to match the level of service I have received from them. If I hadnt made my purchase through the Home Depot site I would have thought I had been scammed by a fake non-existent company because not one person has called me back from NSD about my missing delivery. I ordered an outdoor couch from the Home Depot. I was pleasantly surprised when I checked their site and it said my order was due to be delivered earlier than expected. Then the status changed to delivered and I still hadnt received anything. I called NSD several times, never getting an actual person, but rather having their recording indicate they would call me back when a rep was available. After one of the initial attempts someone did call back almost 8 hours later, but they simply confirmed my order had been delivered, described to me where it had been delivered, which clearly wasnt my address, and indicated they would submit a ticket to have the local branch call me. I waited patiently the 24-48 hours that they indicated it would take for someone to contact me and no one ever did. So I started calling them again daily, only to have their recording end the call indicating someone would contact me. To date no one has returned any of my additional calls after more than two weeks of attempts. Absolutely infuriating considering we are talking about a rather expensive item here, over $600. Thankfully the Home Depot refunded me my money. But somewhere someone, albeit an NSD employee, is enjoying a free couch!

This was a very quick delivery & that is much appreciated. Some of the pieces on my new equipment were not put together correctly. No major defects, just cosmetic ones, but I paid for it to be put together so I wouldnt have to worry about it. The guys were friendly and efficient, just wish I didnt have to figure out how to fix that mistake.

Martin and his partner did an excellent and professional job delivering and installing my NordicTrack Elliptical. They were very respectful of my property. Delivery was on time, and they communicated well. 5 stars.

Incompetent. Kept rescheduling the delivery without any input from me. Cant reach them by phone. Dont receive return emails. All chat says its that someone will call me, but they never do. On the day of delivery they never showed. I never heard from them again. 12 days later I just cancelled my order. Ill discussing ask if any future orders I make use this company and avoid them.

The staff was very friendly. But management and brokers need to be on the same page with appointment time. I was told by broker I had a 9am appointment but the company says its first come first serve and they dont even begin to unload till 11am. Very fast unload once they finally got to it. Thank you.

1st order arrived late and needed to be returned. It was rescheduled for the following day and never arrived. Every effort to contact the company failed; they never answered the phone, they didnt return calls and nobody monitors the chat room. After more days waiting, an email indicated the item was lost forever. I reordered and the item arrive within 10 days as planned. The 2nd experience was perfect, although the overall experience required me to miss 3 days of work.

I have been waiting for almost two and half weeks for them to just call me to schedule a pick up on a dresser for my daughter’s nursery they delivered that was damaged. I have tried to contact them and put in a request to be called back and scheduled and still nothing. I know everyone is short staffed right now but at least some communication would be helpful.

I bought the Nordic Track rowing machine for my son in California as a Birthday gift. It was delivered qickly and in perfect condition! They person who delivered it placed it in the garage for my daughter-in-law so she did not have to move it. I cannot say enough about how nice they were. The tracking system was very easy to follow. I knew exactly when it was going to be delivered to their home. Excellent service!

By far the most frustrating company Ive ever had the displeasure of working with. I ordered a treadmill from the Navy Exchange online on August 3rd. Everything looked fine and my packaged ended up 20 miles away from my home at the NSD warehouse in Virginia on August 18th. I heard nothing for two weeks. When i reached out to get an update I was told the delivery had been scheduled for Sept 2nd. Fine, but low and behold, the day comes and passes. So I call them once again, They bump my delivery a week and tell me to call back if nothing happens. Sept 9th comes and goes, I call that day and they confirm that it has been scheduled for delivery on September 13th. I look up the tracking number today and see it has been confirmed that it is out for delivery. BUT WAIT, at about 10:00 am. I get a text message from them asking me to confirm my delivery time of Sept 15th. I cant do this anymore. Theyve had my package for over a month and it has been a thirty minute drive from my house. NEVER do business with this company. They are unresponsive, and consistently lie about delivery dates, I gave them the benefit of the doubt for a month. Yet, here I am, still without a treadmill.

Theres little / no communication. Tried to reschedule and no one would answer the phone. Wife finally got onto their chat and was supposed to be rescheduled two days later with a timeframe of 1200am-1200am. So an all day delivery window?! Fast forward to half way through the day and not a word. Comes to find out Im not getting my delivery after all! Now I need to wait until next week for my delivery.

Valuable package schedule for 11 am to 2 pm. Nothing shows up and it’s now 6 pm so I call. Customer “support” has no way to reach driver or confirm a time. They just say they are delivering until 8 pm and to call back tomorrow if not delivered. Okay. 10 pm rolls around and nothing. I don’t want to leave it out overnight as I’m in the city and things get stolen. 11:30 pm - still nothing. As I close my eyes to go to bed at midnight I check my ring one last time. It’s just arrived. No heads up call as promised. No knock. They would have left it out all night to be stolen had I not checked.Follow-Up: Look at the response from customer service below. THEY DIDN’T EVEN READ MY REVIEW! Pretty indicative of the whole process.

This company is irresponsible. They delivered an expensive television to my house and must have decided to see how much damage they could do. The box was ripped and crushed - again, it contained an expensive tv - and slammed down on my porch. By the time I heard the thud and went to see what happened, they were gone without knocking. Upon further investigation their drivers drove over several plants, eroded the embankment when they got stuck and finally plowed into my mailbox, leaving it in the ditch. They never said a thing to me.Now when I reach out to the company they ignore me at every turn. I have chatted and the representative said she submitted a claim, heard nothing; emailed them, heard nothing; contact them through Amazon, the vendor, and again heard nothing.DO NOT USE THIS COMPANY FOR ANYTHING.

Absolutely awful. Paid Home Depot extra fee to have my bathroom vanity delivered to my bathroom. The guys who delivered it said it was too heavy and I would need a third person. This required special authorization from NSD- which never happened. I hired movers to move it for hundreds of dollars. BEFORE when ordering from Home Depot and anything to do with this company.

The absolute worst delivery experience Ive ever had. These folks lost my package for weeks, found it again several days after Home Depot had already cancelled the order and issued me a refund, then unilaterally took the decision to drop it off, notifying me just hours before with a late-night automated phone call and wouldnt answer the phone when I called back. The 30min automated advance warning call was placed when they were already at the delivery address and they bypassed a long empty walkway to leave the enormous, heavy package such that it completely blocked all access to the house, trapping the team of contractors inside. Then of course, they couldnt be reached to come pick the already cancelled items back up. Ridiculous. Plus, the package looked like it had been in a fight: banged up with huge holes torn in the box, et cetera.

I ordered a crib from Buybuybaby.This delivery company was polite and accommodating when I could not make the scheduled delivery. They immediately gave me another date and time that worked better for me. The crib arrived in perfect condition.

Worst delivery company Ive ever dealt with. Item sat in their local warehouse a full week before delivery, wasnt notified before delivery, product left in front of house instead of inside of front door, and they damaged a tree in my driveway. Pathetic, if I could give negative stars I would.

If they didnt provide misinformation, there would be no information at all. When my item from Home Depot did not arrive, I tried to call, with no answer. It took a long time to get through via Chat and was told the delivery would probably take place in minutes -- that was yesterday and I hear nothing. I would think a big account like Home Depot would find a company that is competent. Maybe its a reflection of the current state of the market.

I only wish I could give this company negative stars! Completely botched my delivery, which in fact still hasnt arrived, they changed delivery dates without notice, promises from the staff of delivery dates that werent met, lies about trucks not being available, cant get through on the service desk number, no callbacks, poor customer service, I could on and on about how awful this comp[any is, thoroughly pathetic!Update: as promise the delivery was completed, I appreciate the company finally delivering my order. Realizing that businesses all over have issues, the one thing is making sure you take care of your customers, in this case I was very frustrated. However I wish nothing but the best for this company, good luck.

I made a pretty expensive purchase and I needed it delivered, so I setup delivery 15 days in advance, got a window time and took the day off work in case they ran late. Not only was the window time a complete waste of money because they couldn’t even make the date but it said our for delivery the entire time and getting through to customer service is almost as hopeless as their delivery service. After being left on hold by one person for almost 15 minutes, another person picked up like it was a brand new call and just said hopefully it comes tomorrow, we don’t know why it happened or where it is. A complete waste of time, avoid this company at all costs no matter how much money you pay they won’t do the job they advertise. Hopefully tomorrow, who knows. This company should be closed and the resources given to usps.

I wish I could give zero stars and upload photos of how poorly our delivery was handled. We have ordered large furniture in the past that was delivered by NSD with no issues. However, like before, we were told that we would receive a call 30minutes prior to our crib delivery as a heads up and to ensure we were home to accept the delivery considering we paid extra for it to be placed inside our home. However, I was not notified of the impending delivery and therefore it was left on my porch (frustrating but not a big deal) when I was not home to accept the delivery. If I had been notified and home however, I would have refused delivery as the VERY LARGE box looked as if it had been dropped SEVERAL times and was clearly handled carelessly. It was ripped and torn open with the crib itself completely exposed and left on our porch. Upon further investigation, the crib had been damaged in the process with several dents, scratches, and gaping holes in the wood. This damage could have clearly been seen by whoever placed it on our porch but they still decided to leave it. I had to contact the company we ordered from to let them know what happened and they offered a replacement which is great but will still be delivered by this same company… (I would have much rather gone and picked it up myself after this incident). And to top it all off the delivery company will not come pick up the product they damaged off of my porch until the new one is delivered in a MONTH. Needless to say we are very unhappy and will not be using this delivery company in the future.

I dont know how they are still in buisness i purchased from a reputable source for garage cabinets unfortunately they decided to ship with NSD bad choice because now im considering in rejecting my shipment because im currently remodeling a house for a customer and those cabinets were supposed to be installed a week ago and yet no answer from shipping company

This is the worst company of all times. I wish I could give negative stars they are so bad. I am unable to get through on chat, get a phone call back, or get any information about a delivery I am expecting from them. They originally promised a date but then changed it to a date of their choosing at the last minute and now I cant talk to anyone. DO NOT EVER USE THIS COMPANY unless you do not want to receive your items.

Absolutely no customer service. All systems just loop you to the website. My package has been out for delivery for a week now after is was two weeks late. They either lost the package or just dont care. Not sure how they are still in business. Home Depot needs to pull their account from this company. Cant get a human from NSD to talk to me and the chat function conveniently does not work.

If I could give no stars I would they missed there delivery three times, that’s three times a date and time window work taken off to be home and no call no show a complete nightmare and then there “white glove delivery” set up was taking the equipment out of the box and leaving it there for me to set up after there 4th attempt and still showing up an hour late! Absolutely awful!

I will never buy anything again online from Home Depot, they use this company for deliveries.Not able to reach anyone for help. Then someone from a foreign country calls you back and say it will arrive in 24 hours. Tracking show out for delivery for the last 5 daysJust look at the reviews!How can a good company like Home Depot use such a bad shipping service.

This company was supposed to deliver a 72 mobile work bench to my home. I was told they would call day-of to alert me to the delivery. They changed the delivery date to earlier, which is fine, but they did not call or deliver it. A couple days later on a Sunday (which the terminal is supposedly closed on) I went out my door to find a 72 650lb crate sitting in front of my neighbors garage. I thought it was curious so I looked at the manifest. It was my bench. It was a complete wreck. The pallet it is delivered on was shattered. The end of the box that hit the ground first was crushed. The wheels had been kinked. The frame must have been twisted too, as the drawers would not slide easily. I checked my video later, they had dropped it off the back of a truck, pretty much by hand (a dolly was involved, but in no way used properly) and left. I was home, they could have just rung the bell. They did know it was my door, because I could see one guy approach it and the other waved him away. It looked like they didnt want to face me after destroying my new work bench. I submitted a return, a month later they have still not picked up the bench they ruined. I just want the rage inducing, disappointment gone from my garage. I cant even get that. I wont be purchasing large items from anywhere that uses this company. This was from Home Depot. Grand Rapids, MI Terminal Location.Edit: Home Depot refunded me $50 to rent one of their vans, load up the return, and deliver it back to a local store myself. Legend has it, it is still there waiting to be picked up by NSD.

The delivery guys were quick with the assembly of the treadmill and were polite during the entire delivery. The only reason I don’t give them 5 stars is that they showed up before their delivery window. Luckily I work from home and it wasn’t a problem, but it could have been a big issue if I stepped out for any reason. Early is better than late, but with a 4 hour window, on time is even better.

I am extremely unhappy with this company.Ive ordered cabinets through Home Depot about a month ago. NSD attempted to deliver but owner refused so they took the cabinets back. No clue where that came from because Im home all the time and was waiting for this.I had to get the return and re-order everything. Now, out of 4 cabinets, one is here. one is damaged; and two of them are missing.One cabinet that was damaged and was supposed to be picked up--- the window of pick up was 12 to 4 but no one called, no email -- no show up.Really what is going on????I am so mad! Every time I call NSD, I gotta wait like an hour to get through the machine. This is really frustrating.

This company was to deliver my items on May 14, 2021 however they came earlier which I was happy about. To my surprise they delivered one piece of the items that I bought, didn’t call 30 min prior as promised. When the driver turned around the truck I attempted to speak with him and he flipped me off. I have been trying to find out when my remaining pieces will be delivered between NSD and Home Depot I cannot get a solid answer. Home Depot told me that NSD is conducting a dock search and will reach out to me 24-72 hours, that time as passed still no communication. Called NSD the wait time is so long I requested a call back. They did call back however they placed the call on hold for about 15 minutes then disconnect the call. Tried using the online chat, it says no representative is available. All I want is my chairs and cushions for my patio set. This company must be very very cheap why Home Depot uses them to deliver their items. Almost every review that I have read is unfavorable. Just deliver my stuff in good condition so I can enjoy my summer!

This is the most unresponsive and unreliable organization out there for shipping. You cannot reach them by phone or e-mail or text. They will send out a message but you cannot respond to them. If you try calling they will cut you off if you try to get to customer service. This place does not even deserve a one.

Delivery was quick and flawless, everything was done via email and text. The gentleman wereProfessional and helpful as well.

Half a star if possible. NSD service is horrible. The phone service is non responsive. You try to transfer to an operator and the call hangs up. I spent an hour and 45 minutes or so waiting to talk to someone on the phone and the call just hung up on its own. The chat service is even worse. A 2 hour wait and counting to try to speak (chat) with someone and nothing yet. Email response is just as bad. I do not know why a big company would want to taint its name by using their service. You would get better delivery by renting a U-haul truck and having 2 guys just go around delivering products for them. They should get the WORST COMPANY EVER award delivered to them but Im afraid they wouldnt ever get it.The one time I was able to actually talk to someone and the response was, I am not able to transfer you to someone, I will transfer you to the department and someone will answer..

I ordered a grill and received my first phone call to set up delivery date within the week. Returned call, no response. Returned call 2-3 more times for an update...was told I was scheduled last week. Didn’t get date or time. Called Friday after I was promised a call back two days prior...was told it was scheduled for today. Glad I called. But guess what...3 phone calls later, no call back...finally at 430 I’m told my lunch time delivery wasn’t happening. Couldn’t even give me a good excuse for the no call/ no show. Now I MAY get a call back tomorrow about a delivery that MAY be possible Thursday. Are you kidding me?? You may find the time to drop off my package you’ve had for going on 3 weeks now? After you stood us up without a call? Come on guys.

I have been waiting almost three weeks for a desk that I ordered from Amazon to arrive. Delivery was scheduled to occur today between 9:00 a.m. and Noon. The desk was delivered to the local NSD terminal two days ago. It is now 12:30 and no word from NSD. Not only have I wasted my entire morning preparing for the delivery (clearing a path and making plenty of space) and waiting during working hours, but now neither Amazon nor I can reach anyone with NSD. Someone must be home to receive delivery. I am not able to sit at home all day and night. NSD is obviously not equipped to manage the services that they offer.

Texted t let me know of delivery time and showed up within that window. Pleasant and efficient. No problems would recommend!

The 2 gentlemen that delivered our item were friendly and personable yet professional and went above and beyond the call by setting the item where we requested instead of just dropping it anywhere. We get deliveries all the time and this one stood out as an enjoyable experience. 5 stars all the way. Thanks!

Wont tell me where my order is, said its a third party and they are not willing to call them because too busy. I said your the shipper of record and they said, now we are no but the tracking number works on their website. When I told Jordan that he said that did not matter? Asked for supervisor who then said Amazon never sent it, then hung up. Do not use this company , terrible customer service and terrible tracking. Had to cancel important appointment because their website said it was coming today, Amazon said they were delivering it today. Total waste of a day and still do not know when they are coming, guess I just have to sit vigil and never leave the house to get my order.

Horrible service! Three of my home depot orders were messed up. My bathtub was just dropped off without a notification around mid-night on a busy residential walkway (instead of loading dock). The enamel was scratched so I had to return it. The packaging of a glass bathroom door was damaged and the glass scratched. The vanity delivery order was simply cancelled without explanation. It’s impossible to reach them by phone or emails. Really bad!

They did a great job for me. Phoned before they arrived and were at my house when they said. Would recommend.

I reached out to NSD in an attempt to get my equipment delivered sooner. I was told that they would be me on a move up list and someone would potentially get in touch with me before my schedule delivery date. (Be there done that) To my surprise five days before my scheduled delivery date I was contacted and my equipment was delivered early! They guys that delivered my equipment even offered to set it up for FREE! I was totally blown away with every aspect of their customer service I absolutely recommend them their professionalism is unparalleled!

Great experience! Scheduling was easy and hassle free! Delivery technicians were very friendly and went above and beyond to get my equipment delivered in a safe place! They were fast and efficient as well!! Highly recommend them!

Id give negative stars if I could. Do Not contract them!!! Ordered a water softener from another disaster of a big box store (home depot). My paid receipt showed delivery date of 30 Aug. I finally was able to decipher how to get tracking data from NSD. They received the softener on 27th Aug but still havent delivered it yet. No communication at all w/ or from NSD. There is only one person who can make any decisions at the warehouse but apparently that person must be being paid to stay home. SHE is never there. This company is terrible!

I had a great first-time experience with your employees -- They called me well in advance before their arrival, delivered the item quickly and were very friendly and professional. Quality service for sure!

Not the first bad review and probably not the last, but definitely the last time I let this company do business with me. If you have a chance to read these reviews before your purchase(usually from Home Depot), don’t order. I ordered my package two weeks ago and have of the time was indicated that my purchase was out for delivery. I have yet to be called back. Ive been left of hold so long that it just hangs up by itself. I’m so angry. I ordered a lawnmower and to see my neighbors mow their lawn adds to the frustration.

Wow unbelievable company. A cargo box from Amazon was supposed to be delivered almost 2 weeks ago but tracking wouldnt update. Finally got a delivery date and 30 min call before and guess what?? No show! Have tried multiple times to get someone on the phone and no one picks up. Customer service is non existent.

NSD was contracted to pick up a return for Home Depot. Ill spare you all of the details but the driver walked right by the box, got in his truck and left. Fortunately, I was able to resolve the issue by calling HD customer service. It still doesnt excuse the unprofessional behavior of the driver. Of course it was a rental truck, so I have no way to identify the driver. With as many freight companies fighting for my business, you can bet Ill never call NDS (Chantilly, VA) I was never able to get a real person on the phone.

Terrible company. My delivery date has changed 3 times. Item has been sitting in one location 30 min away from my house. The company is a joke doesn’t know a thing about logistics. According to travel history. My shipment went all over away from my location then back again. I’m sure by the time it makes it to me I will have to find a way to bring it back to HD. I’ve order things from HD before never had this much of a headache. Almost a month since I ordered and still no update. Not sure how this company is in business.

I cannot say enough horrible things about this so called delivery service. I received a voicemail that my flooring from Home Depot would arrive September 13. Waited all day, nothing! Called and could not get a live person but the automated service stated the delivery would arrive the 14 and again the 14th came and went. The automated system stated they would give me a call back and didn’t. When I finally spoke to a live person they said my order would not be able to be delivered until the 17th. Unacceptable!!! I took a whole week off work and had a relative come from out of town based on the delivery date of the 13th. Four days later the floors are supposed to arrive?!?!?!? Home Depot should not use this company! I am extremely unhappy.

Zero stars should be an option. The most miserable excuse for a company I have ever come across in my life. Just read the rest of the reviews here, we are all having the same issues. Our delivery was supposed to originally occur Saturday July 17th. We get a call from the company during our delivery window that the drivers couldnt find our house despite being in a subdivision in Sterling that anyone with Google Maps can find. We were desperate to get a hold of them to find out what was going on but nothing on that Saturday, nothing on that Sunday, and tried all day that Monday. Finally we get a human on the phone and she tells us the driver couldnt find our house, but yet pulls up a photo sent by the driver of the front of our house! The delivery team simply didnt feel like delivering our product and drove past our house and claimed to the company that they couldnt find it. Zero accountability. This company is committing outright fraud at this point. I recommend to anyone dealing with this miserable excuse for a company to call the prime vendor and tell them to cancel your order because honestly itll be amazing if you ever receive it. These people should be put of business and living on the streets for what they put their customers thru. And its not like we have a choice! Major prime vendors are apparently going with the lowest price technically acceptable, and boy is this company it!

This place is absolutely horrible. They have had something of ours for a week now. Ive been trying to schedule a delivery but they do not answer the phone. They have a call back option on their phone but they dont call you back. They direct you to their website chat feature - which doesnt work. They finally scheduled and confirmed delivery for today via an automated system but now I just received an automated message saying they scheduled delivery for tomorrow. So who knows if this will ever be delivered. Zero stars.

Great! They were quick and delivered on time and were responsive. Great delivery crew.

The two gentlemen that delivered our product were very nice, friendly and professional! I really appreciated the call to tell me they were on the way. Good experience!

They delivered and set up our NordicTrack treadmill. They were fast and efficient on delivery day.

I have been trying to get in contact with someone from this company for weeks. They dont answer phones,emails or live chat. Ive been waiting on my couch for a month now. The delivery date keeps changing without reason. The company I bought from cant help and its horrible. Im never ordering large pieces that need to be shipped through this company again.

NSD lost my package, however, they never contacted me about the issue. When I tried to use their website to follow up via chat, half of the CTAs for contact did not work. I was able to reached out via email and they provided me zero help, information/clarity, nor empathy in their response. They simply stated we dont have it after it being in their delivery possession for the last week. Thanks for the call. Cant imagine why they have a 2.5 star review on google. Also, it doesnt help that you respond to these complaints online with the same cut & paste message.

🏃‍♂️🏃‍♂️🏃‍♂️🏃‍♂️🚛🏃‍♂️🏃‍♂️🏃‍♂️ I hope I NEVER have to make a delivery to this place again. Checked in at 9:08am and Im just getting finished up at 17:30Super slow lazy unorganized people. I can now see why this place has so many late home deliveries and low ratings from customers. Its just as terrible delivering into here!If your a independent contractor youd be crazy to take a load into here. Company drivers, bring breakfast, lunch & dinner and wait, wait, wait.........😴👋

I placed an order for 10 cabinets from Home Depot. No one called before delivery and the dumped the load in front of my garage. First problem, I was home and if they called I would have moved my car OUT of the garage. Since they never informed even when the dropped it off my car was trapped in my garage until I could move a PALLET of cabinets. One of the cabinets was probably dropped. The drawer door was off as was the main door. 2 cabinets werent delivered. After 2 weeks I finally called and the person who answered tells me Home Depot never shipped them so I asked and WHEN were you going to let me know? So Home Depot refunds the original cabinets and orders 2 more for me. Friday I get a notification they were DELIVERED to my house (again no notice). I get home, NO cabinets. I call Home Depot again they courteously file a claim and place another order which I now have to get delivered to the store because I wouldnt trust NSD to deliver dog excrement. Three days later I FINALLY get a call from NSD that they have cabinets to deliver to my house in 1/2 hr. Um were these the cabinets they LIED about delivering on Friday? Who knows. I will NEVER order Home Delivery (unless its an appliance, those guys ROCK) again. I will always pick up from the store.

Horrible. Delivered 100 lb. box to model home, no call, no notification, no tracking activity. Thankfully I was walking my dog and saw the brand on the box , and checked the name, and it was my package. When you call it, youll be on hold for 15 minutes and then it hangs up the call. If you try to contact them at the link in the letter that they leave on the box, you cant because they wont update it as delivered until the next day, which is past the the cut off for any complaints. They also dont call you in advance if they cant find your house as in my case. Im surprised home depot uses them at all. Home depot did say theyve had a lot of complaints as well about them.

Awesome experience from the beginning to end. The representative was respectful and courteous. Completed the installation and cleaned up after himself.

NSD called and schedule a delivery. They were polite and punctual. Did a great job assembling our new gym equipment and removed all of the packaging material as well. Thank you NSD

Worst shipping company i have ever dealt with with. My item arrived on May 21 at the final terminal. I called and got the we will call back when an agent is available. So I attempted chat no agents available. I emailed and messaged on on their website. A week later I still have not heard anything from email. They mark my item as unable to contact customer. I called again on monday got the we will return your call. They called me at 6:30 am. Guess what the response is oh the terminal doesnt open till 8:00 am. Why the hell did you call then. She says I will message them to call you. I get no call all day. I called again. Early in the morning got the we will call you when next agent is available. Guess what they call after the terminal is closed so they cant schedule it and again they say she will send them a message. Finally today I called and got a call back when an agent was available 3 hours later. She calls the terminal to schedule it, but of course they cant deliver it till next Wednesday. I have never had this much trouble get a package delivered that does not need anyone home doesnt need a signature doesnt even need someone there. Just left at a dry location. I am beyond fed up with them. DO NOT USE THIS COMPANY.

Best delivery experience I’ve had in a while, friendly and courteous plus fast and easy. Thank you so much AAA+++

My first order was lost in transit, but the 2nd order got here in a timely fashion. I was surprised to see NSD was always there when I called with questions. I was satisfied with the service.

The treadmill we ordered arrived during the given time slot, but the dolly the delivery guys were using wasn’t suited for this size machine and broke almost immediately. I mentioned there was a Home Depot and a Lowes near by they could go and pick another dolly up from. Their response was something along the lines of, “Well, we have to be in WV this evening so we really don’t have time.” We were left with a 500lbs treadmill box in our front yard. We unboxed it in the August heat near a yellow jacket nest. We moved what parts we could inside and, fortunately, had a friend available in the late evening to help us move the 200+ lbs base inside the house. I didn’t pay for these guys to assemble our machine but they were supposed to bring it up to our front door, instead we were lugging heavy machine parts across our front lawn. This company should ensure their workers have the right equipment to.take a 500lbs box from the truck to a front door, and the delivery guys should have gotten another dolly before leaving us, regardless of their next stop. I think it’s probably an upper management issue and not necessarily the delivery guys at fault—although they were a bit annoying too.

Arrived 4 hours earlier than originally told, but not a problem since we were home. The personnel doing the delivery were very nice but in a hurry like everyone seems to be. Taken the item through our hallway the box hit a picture which fell, broke, and cracked the baseboard. Weve had to spend time getting estimates for repairs, submitted a claim to NSD and now we wait. Hopefully our claim will be process quickly. The item we purchased is still in its box because we havent had time to open it. The box is torn in several places and the equipment inside is visible. Hopefully there is no damage.

I purchased a new patio set for my wife off Amazon. She just gave birth to our baby daughter, and this was going to be for the three of us to enjoy on our front patio. After days of sitting in Milwaukee, miles away from our house, the tracking suddenly updated to Delivered with a date 3 days earlier. There is no package, nor any sign of somebody coming here on our camera system. Ive called the main number and waited on hold for hours. Ive emailed and not heard back. This is the worst customer service Ive ever experienced.

When the delivery guys couldn’t get our item assembled their leader showed up a couple hours later and finished the job. That was great service!!

The delivery was great- it came on time. The company called the day before to confirm time. The delivery people even offered to bring the crib upstairs. Very nice of them!

Ive been having same issues as other people mentioned on here! Ordered items from home depot that were never delivered. Cant get anyone from the shipping company to return my calls or answer the phone/emails! Online says my order was delivered and all I received was an open box with half the chair cushion covers!!! The patio set (chairs and table) was never delivered! This company is truly the worst Ive ever dealt with. I dont know how they are still in business!!!

Bad be an improvement on their customer service because it would be better than what they do. Pretty much everywhere you go just leads to something or someone saying they will call you back and never happens. They have an automated response IVR that ends on you will provided an updated on your shipments that never sends anything. Their customer service line just has you waiting for like 20 -30 minutes when it just tells you that You will receive a call once the next representative is open, but never have gotten one in a few days. Finally was able to talk to someone on a chat and to my surprise all they said was I cannot reach the agent so will email then and they will contact you soon. Seems like all roads lead to same answer. I tried to cancel the order that I made to not have to deal with this company anymore but since it is in transit have to wait for it to process before can process a return. I never write reviews but this company has made me so upset that I had to write one. I would avoid having anything else shipped via them if at all possible.

On 4/7/21, I ordered and paid almost $8k for a 72 cu ft freezer and a 72 cu ft refrigerator from Home Depot. Tracking on NSD said item was received at local delivery hub in Brook Park, OH on 4/14/21. I was told to expect delivery on 4/15/21. Did not happen. Tracking on NSD updated to OUT FOR DELIVERY - AKRON on 4/19/21 to be delivered between 3:22am and 7:22 am. What!? Tried to call, never answered. Left call back number, they never called back. Tried online chat, no representative available. Called Home Depot. Was assured the items were being delivered on 4/19 by 8pm. Our business closes at 4pm. Had arranged for someone to be here until 8pm for delivery. Never came. Next day still cannot get a hold of any representative at NSD. Emailed customer care for NSD, got response that it was received and I would hear back within 24 hours. Still no response days later. Called Home Depot, they spoke with them and were told we were getting a big snow storm and they would reschedule my delivery. This is Ohio. It was not a big storm. Anyway, they rescheduled it for 4/22/21 between noon and 4pm. NEVER CAME. Tried to reach them again today. Could not. Called Home Depot and they spoke to them. Said NSD hub in Brook Park, OH got the items on 4/20. They did not. They RESCHEDULED them on 4/20. Home Depot asked if I would like to speak to the agent at NSD myself. YES! PLEASE! Agent refused to speak to me. Home Depot was told and told me it was being delivered today. That the hub opens at 9am and they would call me with a 4 hour window and call a half hour before actual delivery. I have been told this too many times to believe it. It is now 11:30 am and I have heard NOTHING. NSD has horrible customer service. I take that back. They have NO customer service. I have read so many complaints online about them. Better Business Bureau has hundreds. Why does Home Depot deal with them?! I just want the items I paid for. I dont even want the white glove delivery they try to say they provide. I just want what I paid for (and not damaged). I have spent way too much time on the phone trying to get this resolved. It just should not be the case.

Never delivered. 5 scheduled signature deliveries where you have to be there to sign & receive. I’m done. Requested the eBay seller of the generator to make a full refund. It’s happening. Hoping he gets his generator back from the NSD terminal in Chantilly VA. Worst experience with a no call, no show freight company ever! NSD sucks bigtime!!

Placed an order on Home Depot and chose for it to be delivered on June 1-3. It is only May 26; the product arrived early with no warning except for a phone call 30 mins ahead of time saying they are going to be here soon. Luckily I was home. I paid $85+tax to have to delivered inside the house since I am a 5’3 woman who have no way of bringing a 200 lb shed inside (delivery to front steps only cost around $50). When the delivery guys arrived and dropped the shed off at my steps, I told them I paid to have it brought inside and they said it wasn’t their problem with a nasty attitude before leaving. Now I’m stuck with a 200 lb shed on my front steps and no way of bringing it in. Thanks for nothing.

This place is a joke, i had a delivery scheduled for yesterday between 12-3, no call, no show so i started digging. After trying to reach the company through email, chat, and phone (similar to other reviewers) I did not get through. I finally dug deep enough with amazon to find out that the original carrier had attempted delivery to NSD so they could deliver to my house, but was turned away by NSD and now are waiting another week and a half before attempting again to drop off a load of good with them. I cant imagine this will be smooth sailing from here. Absolutely pitiful service, seems like the company is in way over their heads and incapable of providing the service that they are contracted to provide. Very little hope for a good resolution on this.

“Nonstop” delivery service? What a low-class joke. Unfortunately, they STILL have our order after weeks of delays from initial shipment to them getting our order and holding it for days. For us, they were the carrier assigned our final delivery for a large order from a Lowe’s vendor. First clue this was going to be a nightmare: we saw the initial delivery was accepted by them on Monday. On Tuesday, they still hadn’t called to set up our final delivery or even acknowledge that they had it. So we called them. Left a message. Eventually, we got a response and were told delivery was scheduled for Saturday between 12-4pm. This happened to work for us given the delivery location is four hours from our home, but we were told by the first carrier we would be able to set the final delivery date, which wasn’t the case. The lady said we “should” (and she emphasized the should!) be contacted about 30 minutes out by the driver. Come Saturday now, their office is closed and of course no one picked up, nor did the lady who texted me on Tuesday answer any of my texts. By 4pm nothing. 5pm still nothing. I can only guess they aren’t coming. Not so much as a notice or cancellation or anything. Drove out four hours for nothing. Spent a holiday weekend not able to be with family because I was trying to take care of business before heading out on a deployment. And, the kicker, there is no tracking or anything showing where our order of thousands of dollars of equipment is at. So, still needing to work through this debacle with a company that doesn’t have an actual phone number (it’s someone’s cell phone), and doesn’t care about their customers. Would give zero stars if I could. I get that there could have been complications or short staffing, or maybe their scheduler sucks, but it isn’t difficult to pick up a phone and call a customer to let them know. They could have done that Friday. Absolute worst.

This is what Im dealing with before my package is delivered. Well what happens during the process of and after.So I ordered a 85 tv from Amazon and had to change the delivery address since I moved sooner than expected. Instead of changing the address it changed the date and since I already took time off work for the delivery Amazon told me I needed to contact NSD. I sent an email and was told my request was submitted. Tried emailing back to get confirmation.....no response. So then I called and made the changes and was told it will be submitted. Then I got a response from the email saying the date was never changed back which wont work. So I called and was told Amazon needs to approve of the change so I got that taken care of and now NSD is telling me the cant change the date so now my $2,700 package is going to be delivered when Im at work in 80+ degree temperatures. Ive talked with 6 different associates through email, phone, and chat with zero help

I paid for white glove service and my items were delivered to my driveway. The delivery came in 2 separate orders, the first part was delivered to the walkway leading to the front door. The delivery driver told us it was heavy and he wasn’t taking it any closer than that. He then instructed us to cut it off of the shipping palette and take the items in one at a time to make it easier... white glove service. The second part wasn’t even scheduled, they didn’t knock to see if anyone was home and left it in the driveway on a palette in the rain. Very disappointing... and again, white glove service.

This company is a disgrace. I would give 0 stars if i could. Been waiting a month so far for an order from Lowes. Ive had 3 scheduled deliveries and they never showed. Called every time and the excuses I get are they dont have a driver or they dont have enough deliveries in my area. Absolute bs!

Order has been at depot since August 2nd, 2021. Supposed to be delivered August 5th-9th. August 12 and still hasnt even been scheduled for delivery. I have chatted and called 5 times and every time said the local terminal did not answer the phone, but they will request that they contact me within 24-48 hours. 2 weeks later still not contact. I have a $3000 machine sitting there and they cant even call me to explain why they cant deliver it. Worst customer service I have ever dealt with.

Very quick and efficient delivery of new Nordic Track commercial treadmill. Item is huge though and takes up a ton of space in my garage. Wish the delivery folks could have positioned the shipping palate at the front of my garage (where I made room for it) instead of plopping it right in the middle. I cant park in my garage now, and the palate is WAY to heavy (over 400 lbs) to move without dismantling the carton bit by bit.

Horrible service. Delivered only one of two items. Non-responsive to multiple attempts.Notice how they acknowledge only 5-stars reviews and not the ones with complaints. Reflects their attitude. I wonder why Home Depot continues to use them for delivery.

Communication through their phone system is non responsive! Absolutely horrible!!Had a scheduled delivery, no call, no show. Went through Amazon, they got in touch with facility and scheduled next day delivery. Made arrangements and 4 hours later I received an email that they changed the date again. Terrible business!!!

Was told I’d get a call before delivery - never did.Then I saw a truck unloading onto the street - went down and the delivery guy said that was as far as he would deliver. He said I’d have to pay for an upgrade to have it delivered to my house.I showed him I had paid for it to be delivered to the closest dry spot next to the house and he refused to drive it up the driveway saying that was as far as he’s go.He then called his supervisor and said he doesn’t get paid enough for this, loaded the truck back up and drove away.I’ve had to call Home Depot 3 times now about this and still don’t have the $5,600 order I pod for.Literally the most unprofessional interaction I’ve had in my adult life.

The worst freight carrier ever, its been for three days I am trying to call them, after 10 min waiting it says someone would call me, but it never happened. Shipment 6228943 scheduled for the delivery 3 days ago, I stayed home all day and no one showed up, my contractor working in home and we need the item ASAP.

Im at a loss. I recently purchased a treadmill from NordicTrack and NSD has been tasked to deliver my treadmill. I received my tracking number and scheduled my delivery date for July 30th. My delivery timeframe was 4pm to 8pm. I received an automated phone call that stated the same information. Unfortunately, my treadmill was never delivered. I tried to call (multiple times) to get an update but no one answered the phone or returned my call. I also sent several emails with only auto-replies to check the website. The chat feature on the website doesnt workout at all. I spent too much money to not receive any information on my delivery order.How hard is it to pick a phone or update a website with updated tracking information. BTW - the tracking still states out for delivery. If NSD is your delivery company, be ready to be in for a terrible experience. Contact whenever company and request a different delivery company.

Absolutely dismal company. It is now 3 weeks past our delivery date. I have emailed, called many times and gotten nowhere. Absolutely the worst! Avoid this company and all of the stress that comes with them.

Wish I could give negative stars.. they dont even deserve this one. Been trying to reach NSD all day today. No answers and no responses. My item was supposed to be delivered today between 12 pm to 3 pm, but when i looked online, my delivery date is now pending? I am beyond frustrated with the lack of response and ability to talk to someone at their company. I just want to talk to a human at this company which doesnt seem possible. I was on hold for 30+ mins only to be told by an automatic machine saying they would call me back.. that was over 4 hours ago?

I bought a nice and expensive deck set with Home Depot and it was registered in NSD system on May 12!!! I STILL have not received my order. I have called multiple times and emailed with no response. I am beyond frustrated at this point. Avoid this company if you can.

Put simply, my delivery experience has been horrible in all possible aspects and Id recommend NSD take a careful look at how this company is run because its surely not a recipe for success.More details about my experience:- My delivery was initially scheduled for the 10th Aug. No one showed up. I didnt get any notification of delay. I tried to call multiple times on the 11th and 12th. In the end, I managed to reach the main office somewhere in the U.S. and they didnt know what was going on with their branch in Austin, so this was of no help- I checked the status of my delivery on the 16th just in case. I found out that the new delivery date was on the 19th. I had not received a single notification by email or text message to let me know of this- On the 19th, my delivery was scheduled between 11am and 2 pm. The delivery crew showed up at 9:30am, without calling or sending me a text message to let me know that they would arrive early (and I was in the middle of a meeting when they arrived)- The box at delivery looked terrible. The delivery crew had to tape it to transport it from their truck to my home. The box had holes, and had signs of having been exposed to water. It even had shoe prints on it, even though it was written on the box to handle with care!- Unsurprisingly, when I unpacked the product, it was damaged. I now have to return it. Since its a billiard table, its obviously very unpractical to return such item (and a big waste of resources and time for all parties involved)It is quite disheartening to experience a company like NSD that has so little respect for their customers or the products they are being trusted to deliver.

This is absolutely the worst company. Not only was my package delivered late, it was the wrong package. On top of that badly damaged and thrown in the middle of the driveway... their response? We will deliver the correct one and pick up the wrong one in 3 days...Edit: contacted home depot, they called company and had 3 way call. Nsd refusing to pick up. Filing lawsuit.

Delivery man was courteous and very professional. He knew how to do his job and went right to doing it. Couldn’t expect more.

Absolutely HORRIBLE! I have never in my life seen such an unprofessional company! Have been waiting on a loveseat I order July 3rd, was told it would be delivered last Friday, took off work to be home for delivery, waited all day for said delivery. Received text message at 6pm that stated they had a truck breakdown and had no driving hours left. I understand that unforeseen actions happen so I was not terribly upset.Received another text message, no call or email, but a text message Tuesday that stated loveseat would be delivered today, Friday, Aug. 6th between the hours of 9am and 1pm, I text back conformation. Took yet another day off work to wait for delivery. Received voicemail from delivery driver at 0944 stating they would be here in a few minutes, give them a call back. I returned call within 15 min, no answer. I thought we’ll okay, they are on the way, I will just get the site ready. They did not show up. I tired to call several times, no answer. Finally text number that had contacted me for delivery at 1pm asking if something had happened. Received a response that stated they had talked to driver and he was in an area next to my address but was not sure where it was, so he moved on. This did not seem like an accurate statement. My house number is clearly marked and reasonable people would call back and say hey, I’m near you but can’t find the house. I had also left a voicemail when I returned the drivers call letting them know YES, we are here waiting and what the house looked like down to cars in the drive. I have tried to call several times today requesting information NO ANSWER! HORRIBLE COMPANY! I can not believe they are still in business! Just deliver my loveseat already! I finally had to call the company I ordered from and have them try to contact NSD because they would not return my call! This one star, has a negative in front of it!

Had a very bad experience with NSD. I had a package that was 3 weeks late. I tried reaching out to NSD over 10 times in 3 different ways and never heard anything back. Then after writing a review on yelp I finally got a response that said they would take care of me a get my package delivered. My package tracking showed it would be delivered that week. It never showed up. I then starting writing back to them with the same email address we spoke with before, and again no response. Today on the tracking it said the order was cancelled. Avoid if possible. Very unprofessional and terrible communication.

I am honestly shocked at the lack of responsiveness and awful customer service. I really hoped all the reviews weren’t accurate but unfortunately, they aren’t accurate enough. I have called COUNTLESS times and been hung up on by the operator and told I’ll be called back .I have waited for HOURS on chat and no representative has come to chat. I see someone here named Marco commenting on peoples reviews telling them to email customer service which I have also don’ and received no response. This is honestly unacceptable. I cannot believe companies use this delivery service. If I could give 0 stars I would have. This is also my first time ever writing a bad review on any site, so you know this is really bad where I’ve been brought to the edge of frustration.

Package still hasnt been delivered even though its in our home town. Its been sitting here for over a week with no word. Thanks, nsd.

No complaints. Received a call from a rep to schedule the delivery - she was courteous and professional. Received a call approx 30 minutes prior to arrival as promised. Order was delivered within the time frame quoted. All good!!

Delivery originally stated between 2/25-3/1. On 3/2 still hadnt received anything....the tracking status said the package was sitting at the local terminal since 2/25. I spoke with an online agent and was told that no schedule delivery has been made yet. Still have no idea when Im receiving the package. Just another example of poor customer service.

I ordered an item on May 25 2021.. (expected ship in 7-14 days) Given Covid etc.. I allowed 4 weeks... I tried to contact NSD probably 10 or more times.. no response for weeks. On three occasions tracking info said the item was being delivered.. It wasnt. No one would return my calls! Finally found a live person on July the 5th! The item was delivered the next day but what process... from May 25 to July 6! If the item was delayed I never knew anything to that effect and would have been satisfied if I had known. Absolute worst on communication! Except for Cindy @ JDE... She was awesome finally!!!!!

The delivery guys were on time, polite, and fast. Excellent customer service!