Amazing people! I bought a new 2020 Mustang EcoBoost Premium last year, then traded it in for a used 2019 Mustang GT last week. Absolutely no regrets! The car runs fantastic and if they hadnt told me it was used I would never have known. I mainly interacted with Hasan and Roman and they treated me like a king! 10/10 would recommend!

I bought a vehicle from this dealership not even 6 months ago. The only good thing I have to say is that Colin seemed like a good person. I bought a 2017 GMC Yukon Denali from Tedd Britt of Chantilly. They were so in a rush to sell me this truck I refuse to believe it was inspected by anyone in quality control. Although they semi repaired scratches all over the truck which they assured me would be repaired. A touch up pen is not good enough. At the time of purchase it was dark outside. The next day I went out to look at my vehicle because I was excited about it. It was simply nasty inside. It had not been cleaned it was just dirty. Colin told me it would be taken care of upon dropping it off to have the scratches repaired. I came to pick up my vehicle to only be disappointed again. It was still nasty as can be inside. Colin saw it for himself was a look of displeasure was also on his face. Now I’ve had the vehicle not even six months and the transmission feels like it’s gonna fall out of the vehicle. Before I replaced all four tires I had no knowledge of the vehicle needing shocks that was the reason for the uneven tire wear! I have tried reaching out to this dealership numerous times to Tony Habibi or Colin but nobody has returned any of my calls. I don’t even like driving the truck because it’s to uncomfortable of a ride. I have nothing left to do but get an attorney. I believe I have been taken advantage of and sold a lemon. Avoid this dealership!

I can”t say enough Great things about the experience I had at Ted Britt Ford Chantilly. The salesman Hassan was knowledgeable, understanding and very helpful even days after we purchased and drove away with our beautiful SUV. Pricing was fair and they were very willing to work with me within the budget I had, at no point did I feel pressured to spend more than I wanted. Excellent Staff/Customer Service. Will definitely be a returning customer.

After leaving my truck the first day and nothing being done to it I was very upset! It was the fact that Lindsey my service advisor was honest about the situation that made me come back. Our truck was serviced, cleaned and returned to me with excellence. You made us returning customers. Thank you again.

Purchased a Navigator from them. Delivered clean, gassed up and was ready at the time we agreed I’d be arriving. Process was quick from start to finish and was transparent the entire time.William Gray (sales), is easy going, thoroughly reviewed the car with me, took me on a comprehensive and educational test drive and was a delight to deal with (good with kids too).Ramon (sales Mgr), was in the loop through the whole process playing QB between finance, trade estimates and pricing. He was great to work with and very fair on accommodating to my requests.Abdul (finance), couldn’t have explained things easier and got me a killer rate! His explanations of the financing process and additional services were clear and concise. The additional services were priced extremely fair and well worth it!!My son who’s 7 (who played in the new Ford bronco the entire time) told me “I’d give them 100 stars!”You’re missing out if you don’t stop by the TB Ford/Lincoln dealership in Chantilly!!!

Great location! Went in knowing exactly what I want! Evan Madert the sales associate was amazing, very attentive and helped me pick the car I really wanted! Also Tony Habibi the finance manager was great too! Very helpful! Definitely will be returning to the location!

This review is to highlight my experience with Ryan Plumb, my sales rep. I called this dealer for an appointment to test drive a vehicle and was able to get scheduled right away. I didn’t have to wait upon coming in and Ryan jumped in to help even though he wasn’t my original representative. The service was fast. I’m still thinking on the car, but overall could tell this dealership doesn’t play games. I didn’t feel pressured in any sense.Thanks!

First off, Samantha was great! She was patient and helpful all while not being pushy whatsoever. :-) Her knowledge of the Lincoln Aviator was instrumental in helping us make the decision to purchase. She listened and found the vehicle we were looking for. As we were passed to her manager to close the deal, we found this to be a very pleasant event as well. Overall, the team and Ted Britt Lincoln was engaged, attentive and provided a superior customer experience.

Michael always does a great job of getting my cars service taken care of quickly. If follow up is needed he is on top of it. I drive from leesburg, there is another dealership next to me, to Chantilly specifically because of the great customer service Ted Britt and Michael Harper offer. Thank you!

Great service. Had the F150 I wanted and got a great deal. Highly recommend working with Evan. He was knowledgeable and low pressure.

Nice but with the chip shortage they are hitting heads for cars, suvs and more. Nice team of folks bit come with your pockets full of money or 730 or better credit score or you gone get baked. And I dont mean food.

Evan and JT were great to work with!! Made the experience fun and easy! Would definitely recommend them to anyone interested in buying a car.

Great experience purchasing a new Aviator. Samantha Carter was knowledgeable, friendly and helpful every step of the way. She was super responsive to our numerous questions. The dealership went above and beyond to locate the vehicle we really wanted at a dealership in another state and to get in moved to Chantilly in just a few days. We had gotten a great finance rate from our bank, but Tony H in Finance found an even better ratefor us. Hassle-free experience all around. Would absolutely recommend and will likely buy from them again.

Ted Britt had the Explorer ST we were looking for and made a long distance delivery easy. Robert Herrity in sales and Evelyn Gil in Finance were good to deal with.

Great Experience Alia Grey was the best. Patient, responsive and prepared. The best experience we have had purchasing a vehicle.

Fairly normal purchasing experience. Staff was friendly and I appreciate the service I received. I had a few concerns after I bought the vehicle, Gardner Britt and his team reached out and went above and beyond to make sure I was happy.

John, Roman, and Matt were awesome, stayed late and helped me through the decision making process. Friendly, knowledgeable, and made me very comfortable with my truck purchase!

We bought a Lincoln Navigator at Ted Britt last month and couldnt be happier. My husband and I looked at Navigators for a couple of weeks at different dealerships around the DMV and knew that Ted Britt was where we wanted to buy. We were introduced to the Navigator by Alia who described and demonstrated the features of the Navigator Reserve. Alia, through email, kept in touch and answered some questions. When we returned to purchase a Navigator, Samantha introduced us to the Black Label. She answered questions through email (even after hours) that arose as we narrowed down which the vehicle we liked the most. The day of the sale, Samantha had the vehicle cleaned and ready to go. We were impressed with the attention showed to us by Samantha, even procuring an owners manual and shipping it overnight!! Further, we are impressed with the service description to include providing a the loaner and picking up the car at our residence. We highly recommend Ted Britt of Chantilly!

Wonderful experience! We were definitely not planning to buy a car this weekend but I have to give all the credit to Nelson, Roman, and Matt. I really do not enjoy the car buying process at all but this experience was totally different. They made it enjoyable and easy. They are very responsive, customer service oriented, and funny! I highly recommend Ted Britt Ford Chantilly!

Kevin was extremely helpful when it came to replacing a defective tail light on my truck. In addition to keeping me appraised of progress while the part was being shipped, and during the installation, he also made sure an outstanding recall was addressed. Really appreciate Kevin and the service team for making it a painless process!

Thanks for fixing up my ride. I’ve been waiting 6 months for my local dealer and they haven’t been able to schedule me in. I appreciate being on new tires and safer after you did all my updates. Sad I had to drive 7 hours to get my car worked on but thank you again for taking care of me during the trying time.

The service department is great. I have never been dissatisfied with the service I have received!

Aaron Smith is an incredible salesman and his dedication to the customer should be the industry standard. He came in on his day off to make sure my wife and I had the best experience possible. My hats off to the Ted Britt team. The entire experience was seamless and timely. Thank you Aaron and the rest of the Ted Britt team!

I looked all over. Ted Britt had the best selection. Met Ryan Plumb and my dream came through. Got a real nice Explorer. People at Ted Britt are great!! Thank you!

TB performed a 60k service on my MKX. The staff was very friendly, they kept me informed on the status of my car and deivered as expected.

In my 30+ years of owning cars, I have never had a better car buying experience than Ted Britt Ford of Chantilly. From the day I ordered my Mustang with Gardner Britt, to the regular communication from Alia Gray thought the process, to the day of pick up, everything was perfectly executed and highly professional. And I love my new Mustang! Thank you Ted Britt Ford of Chantilly.

Roman is a great person to trust for your next vehicle purchase. We drove over 2 hrs to look at a vehicle and Nelson was a terrific sales person. He heped us through the the whole process. Be sure to check them out

Purchased the 2021 Ford Escape Hybrid. My salesperson, Melanie, was awesome. She was very knowledgeable about cars and spent a great deal of tome getting me the car I wanted for a great price. The sales process was smooth and I didn’t feel pressured into extra stuff by the finance folks. Highly recommend them!

If you want customer service, youll need to find another dealership!After buying my truck here 3 years ago, I decided to buy out my lease earlier this year (may 2021) and left Ted Britt Ford with problems I didnt have walking in.....The title on my vehicle had to be transferred manually. A very simple process that someone in their title department can do in a matter of 30 minutes. 2.5 months and expired tags later, it had been resolved and only because I had to investigate, find out who needs to do what, and relentlessly follow up for any sort of communication. All while being polite because at the end of the day, we all just got through 2020 and I imagine people are stressed. This was a display of systemic issues with customer service @ ted britt. It all could have been easily resolved and avoided.My salesperson Leonia never communicated with me after visiting the day i completed the trasaction to buy the lease from them, leaving me to first find out who I needed to talk to (by using the customerservice@ email they post here in reviews since she wouldnt respond!) and then deal with a string of other folks whom also had 0 follow up ability.Over the course of MONTHS... yes, not days or weeks but MONTHS (may to July-August) I had to call in and follow up with people in finance, title, sales managers, dept managers.... all of whom individually promised call backs and only Henry the used car manager followed up 1 or 2 times after being prompted(once on vacation, thanks Henry). The issues were minor to boot, the title had to be manually switched over, that was it.I got the feeling that Ted Britt simply doesnt care unless they stand to make a lot of money off of you. Buying out a lease isnt the most profitable transaction there, I understand, but this wasnt my first transaction. It is certainly my last however.To top all that off with the sales dept, I had a paint issue I had the service department look at, at the same time. Faraz from service took the claim and followed up ZERO times. I called in 3x to the service dept over the course of those same 2-3 months, each time being told either faraz or sophal would reach back out.... Nothing.I had to talk to some other manager after 6 different calls to service, whom sounded as if he could care less (or had to many similar issues to handle) figure out what happened. In the time of no follow ups...... they just closed the ticket with no contact.TL;DR If you want a do it yourself dealership experience for no reason on the simplest of transactions... see Ted Britt Ford. Otherwise you might want to reach out to someone else.

Provided assistance as soon as possible and kept me informed along the way. Also discovered a less expensive repair solution. Kevin was very helpful!

Pros:Took care of repairs under warrantyVery nice customer facing crewShuttle service is reliableCons:disconnected my dash cam while being servicedChecked dash cam because brake dust shield was grinding against new rotor and making an awful noise, so I wanted to see if they test drove it.Test drive WAS on dash cam, consisted of leaving the garage, driving 100 feet, then giving it to someone else to park.Planning on returning because after getting hub and rotor replaced, car has a new thunk noise that was not present before taking it in.

Very easy dealer to work with, I live in Florida it was worth the trip to get what I wanted. Edres worked to get me my best deal, actually wanted to make things work for me. Other dealers I contacted were only interested in what they could make not wanting to deal. Abdul helped me with the financing and paperwork, he’s also a hardcore Ford guy like me. Robert and Ryan picked me up at the airport and walked me through my truck for taking delivery. I can’t say enough about Ted Britt Ford and my buying experience.

Herman helped my husband and I order and purchase our truck. He made the process seamless and was helpful throughout the whole process. The woman that helped us in the finance department was also fantastic. She was so incredibly helpful and kind.

I have always had a great experience with Ted Britt Ford starting with my part time job in the service department while in college over 25 years ago. Just bought a 2020 Ranger and my sales rep Leonia and Finance Manager Tony Habibi were patient, expedient and fantastic to work with. This is my third vehicle purchase from the Ted Britt Team and each time has reaffirmed my belief that they are the best Ford dealer around. I have wanted this truck since they came out again and wanted to thank everyone at Ted Britt for making it happen. A very satisfied customer!!

My service advisor, Tommy did an excellent job in getting my cars air bags repaired. He was booked up for that day and I was leaving the next day on a driving vacation and it was not safe to drive the car. Tommy worked in my car to be repaired. He also got me a Lyft driver to take me home and delivered my repaired vehicle to my house.later that day.I appreciate Tommys excellent customer service! Job well done---Tommy saved the day.

After waiting for a year, I finally got my Bronco6 outer bank 4dr 2.7 cactus grey with Sasquatch. Its look is much better than I thought or picture. Services from the dealer were quite satisfying, prompt attention, good management. I believe I am the first one to get it from the dealer, and thank you for the fast delivery from the production.

An absolutely great experience. The sales staff, managers, finance...everyone was friendly, knowledgeable, and professional. The had want we wanted and there was no pressure or dishonest tactics. It was probably the best car buying experience Ive ever had. I will definitely go back there again.

Purchased vehicles from them and have been decent, the service department here is absolutely terrible. No one cares, told me 3-4 weeks to get my truck looked at.... what am i suppose to do with no vehicle for 3-4 weeks and its only a few years old with low miles. I ended up towing it to Ford dealer in Manassas and they had it looked at the very next day. Id recommend another ford for your service needs.

Car service was not timely. It was promised before close of business on the day I dropped it off. The work had been completed but I didnt get a call until the next day when I already had 3 appointments scheduled that it was ready. This was very inconvenient. The car wasnt even washed after they had it all that time. I also requested they use my remaining Ford Pass Reward points toward the bill but they didnt and now the points areexpired. I want the points back in my account!

I have been getting my vehicle serviced at Ted Britt Ford of Chantilly since I purchased my Focus in 2018. This is a great group of people. Always professional and helpful. I’d recommend anyone interested in the brand to purchase or get your car serviced at this particular location. Thank you for WoWing me every time!!!

Bought our Black Label Navigator from Ted Britt Lincoln last year and so far I had the car receive 2 scheduled maintenance. Both times have been effortless for me and they did EVERYTHING! Came to pick up the car, left us a loaner, called us every step of the process with updates, offered best prices on necessary work. Se Young - our service representative- even helped us with our LincolnWay account issues to make sure we got our member benefits!! I will definitely go back to them to buy my next car and will always take my cars there for service! Great team from sales to service. They don’t forget you after selling you the car. They will continue the great service even after the fact!

Great experience at Ted Brit Ford Chantilly. Colin, our salesperson listened to what we wanted and didn’t try to push us outside of our comfort zone. We bought a safe economical car for my son who is a very happy 17 year old.

Extremely courteous and easy to work with. Knowledgeable and patient. I enjoyed my experience, this is the second truck I purchased from David Ford. I thank the whole team. Very satisfied, would definitely return.

The experience at Ted Britt was like no other. We had a great experience. I met Leonia over the phone. I explained to her what I was looking for. She told me to come in and lets talk. She thought she found the car. I was so excited. She didnt disappoint. A week later I had the car. Thank you Leonia! Everyone at the Ted Britt family was extremely nice from beginning to end. The BEST place to purchase a car!

** Review Update**I am reducing the review to a 1-star due to how Ive been handled after sale. I am not taking away any of the facts as to how the customer service was leading up to the purchase. On April 30th 2020, we purchased a used 2018 Certified Pre Owned Lincoln Navigator with 33k miles, less than 30 days ago. Upon taking ownership of the vehicle we were missing a tow hitch cover and the inside center console is filthy. Passenger side kick plate area isnt completely bolted and hanging. We look past it since we had our 3 young children with us, it was past 10:30PM, and we needed to get home. Hassan mentions he would have a tow hitch cover to us ASAP. On May 6th we attempt to open our sunroof and it doesnt open. We also make an attempt to close the sunroof shade but it only closes halfway. I proceed to reach out to both Hassan and Henry about the issue. I find out that theres no immediate availability in service and would have to wait until at least the 17th. Knowing that we have a trip down to GA on the 14th, Hassan comes to pick the vehicle up and bring it into service to see if the issue can be quickly repaired. He finds out the issue will be a lengthy repair and that the service department had to order some parts. Service is now scheduled for May 24th. I get the vehicle back with the tow hitch cover and the passenger kick plate area buttoned up. Exterior is washed, Center console area still filthy.While on the trip and in the vehicle we start to run into the following issues:-Driver and Passenger side ventilated seats mechanically engage as the fans can be heard, but the seats arent cooling.-Using the Recirculating air function fails, as every outdoor odor during our trip wafts throughout the inside of the vehicle-Since I can only retract the sunroof shade about halfway, our 7 month old is getting lit up by the sun on our 8 hour trip.This morning (May 24th) I receive a call from our service tech explaining that our vehicle is scheduled to be picked up, but he was confused as the notes mentioned a Lincoln Navigator would be provided as a service loaner. I told him that the notes are correct as I was promised a Navigator would be given as a comparable loaner. He proceeds to tell me that he only has an Explorer or an Aviator. I tell him, to reach out to his managers as, I dont have access to their systems to put that kind of information in the ticket. I get a call from Hassan saying that the only service loaners available are either Explorers or Aviators and that even if Gardner Britt were to drop off his vehicle, he would get either one of those vehicles. This comment sets me off, as I could care less. I was promised a Navigator, notes were placed onto the ticket, and yet this dealership failed to follow through. I tell Hassan that, in my experience of purchasing used vehicles, this has been one of the worst purchases to date. He down plays the issue and claims that the sunroof is manmade and that the dealership has bent over backwards on this issue. Lets review the facts and see where this dealership bent over backwards on the purchase of this $60k plus CPO vehicle:Cons on purchase and ownership- Paid full dealership asking price on vehicle, attempted to negotiate but received not even a dollar off.-Obviously delivery of vehicle was given in subpar conditions-Filthy Interior-Hanging passenger kick plate-Missing Tow hitch cover-Chip in the windshield- Issues we came across in less than 20 days of ownership of this CPO:-Broken Sunroof and Broken Sunshade-Ventilated seats that mechanically function but dont seem to cool- Inside Air recirculation fails- Promised a comparable Navigator as a loaner during this multi day service. Instead was given an Explorer and was basically told to deal with it.Pros on purchase and ownership- Hassan babysat our children while we test drove- An attempt was made to bring the vehicle in to see if a quick repair could be performed.- Exterior of the car washedMaybe Hassan was referring to us being bent over backwards.

So the pick up and drop off went perfectly. We lost communication between day two and three. Made several calls and left messages. Finally had to escalate to management. From there on out everything was fine.

I received superior service! I found customer service that listened to my service request. They also completed the services in a very timely manner. I am thankful that I found this service provider and I am very pleased and thankful for the service I received on my Ford diesel motor home.I plan to come back again and again for service needs. I brought my vehicle on a Friday to leave. It was ready the next day on that Saturday morning for pickup. All issues Requested in need of service are repaired and I am very happy!Ted Britt Truck Repair Center is the best!

I bought a 2021 Aviator Black Label with a 2nd row bench seat for my German Shepperd. Best salesman I have ever encounter, RANDY SWAN had ordered it on his own dime without my knowledge after I wished last year that one were available. Thanks again RANDY! And I would be remiss without mentioning EVELYN GIL who helped complete all the paperwork in record time!

Brought my F150 in for scheduled oil change per the Ted Britt for Life program. Asked for car wash and waited on site almost 2 hours, wasnt called by anyone. Went to service desk and found it was ready for almost an hour. Paid the bill and found it hadnt been washed, was told they forgot and wash rack was backed up and theyd get it next time.So much for an 0730 appointment to get out quickly.

Ok so I buy a lot of cars look at other reviews! They had the truck we where looking for so we came here to look at it and when I tell you I was impressed by the Professionalism and the no haggle sales I was very pleased they gave me top dollar for my trade and was super fair on the price of the truck, they where straightforward with me the whole process. The manager Romen was very involved and helpful and super kind he also gave my sons some cool Ford hats. The finance guy Matt was super friendly and nice and our sales guy William was very easygoing and helpful couldn’t have been happier.

Easily the best and easiest sales experience I’ve ever had at a dealership. I went in for a brake line fix and then met Hassan. Great sales associate. He offered to buy my car for more than I expected and I ended up with a better car for exceptional value. Thank you, Ted Britt Ford!

After telling the manager that it took too long to complete the sale of our Ford Explorer, he arranged for someone to come to our house and pick the vehicle up for its first oil change. At 7000 miles, the saleperson who sold us the car arrived at our house, took the car back to the dealership for the oil change, had it cleaned and brought it back. Glad to see the customer experience in purchasing a vehicle is still important to Ted Britt.

I was in the area from out of state and I had a problem with my battery. I showed up at the service department early and explained my dilemma to Michael. He gave me a quote for the replacement and explained that it was more expensive because of the location of the battery and the year and model of my vehicle. He knew I was out of state and I was pretty much stuck. With no appointment, in less than two hours, my battery was replaced and the price was about $100 less than the original estimate. Since I was from out of state, it would have been easy for them to take advantage of my situation, but that wasn’t the case. They treated me as if I had been a long time customer with an appointment. Highly recommend the service department.Ed

We were coming from out of state, so everything was handled via email or phone and couldn’t have been easier. Nelson made everything so seamless and had the vehicle and paperwork ready to go for us. Al of the staff was very friendly and helpful.

I had a really good experience working, with the Ted Britt dealership. I came from out of state, to purchase the vehicle and Cameron, was extremely helpful. Cameron, went as far as, taking pictures of the vehicle, in the rain, getting answers to questions, and making the process smooth. Although, I was unable to complete my transaction with Cameron, Evan was a formidable backup. Again, very helpful, and made the time spent, at the dealership, pleasurable. Thanks, to Tony, as well, for all of his assistance!

Wow...just wow. Scheduled to get our car serviced here. Getting a recall done along with them checking out a Check Engine light. Even let them know what the code was ahead of time as we got it read first. Told it would take 2 days for everything. Dropped off car Sunday night for the appointment Monday morning, as that would only leave us one car for our family.Wife called on Tuesday (day 2) and was told that a specialist would have to look at it and they may be able to get it today but will try and let you know. Never heard anything back so figured they were not able to get it finished. Called again Wednesday early afternoon, and was told that they still hadnt looked at the car. Went to the dealership to pick up our car as they could not tell us when they would be able to do any work on it. Not only did they not do the Recall, but didnt do anything in regards to the check engine light. Basically told me that the car had not even been in garage yet (after 3 days)I understand that things can get backed up...however, when you give someone an appointment and give them a timeframe, you should do your best to keep that timeframe. When we picked it up Tommy was very unapologetic about the car not even being looked at even though they had it for 3 full days.Dont think we have ever had service this bad here before. We bought our last two cars here. But if the service has gone down this far, it is pretty clear we will probably not be back as it appears they do not care if we are there anyways.

Bought a F150 from them and it had a safety recall. Guy in service said to drop off and leave it with them for at least 3 weeks! and encouraged me to go to another dealership. This is the 2nd time that I received such a response from Ted Britt. That sort of response tells me to buy from another dealer. Looking at recent other 1 star reviews reveals the service department telling another customer the same thing...leave the vehicle at the dealership for 3 weeks.

Update to my earlier review. This time worked better, check in was smooth and again they provided good information about what service was needed and what was not.Staff was friendly, but they took forever for a simple oil change and tire rotation. Time will tell if this was just a bad day or this is how they always work.I will give them a plus for not trying to get me to sign up for a bunch of unneeded work.

Ted Britt always provide outstanding service for my truck. Se Young is a great service manager and provides excellent advice. He keeps my truck in top running shape. Thank you Ted Britt Chantilly and Se Young.

Husband & I are Retired Ford Employees, from the Mustang Plant in Flat Rock, Michigan. Our Salesperson, Hassan is The Best Ford Representative. He Promotes our Brand giving Complete Knowledge about Technology and Mechanical concerns. He spent an unbelievable amount of Time being Kind and Informative. He’s telephoned Us, asking if we’re Pleased with our 2021 Bronco. We Love this Vehicle, Husband creates reasons to Shop, He’s having Fun turning Heads! People Notice Our Bronco!

I had a warranty issue with my car and was leaving on a road trip in 3 days. No other Ford Dealer in the area would fit my car in for the repair. Ted Britt evaluated the situation, ordered the appropriate parts and got my car back to me just in time for my trip.

Ted Britt Ford in Chantilly VA has some of most excellent people working for them. We have been a repeated customer for over 15 year, and have never had one bad experience. Our salesperson Randy and the finance manager Tony Habibi was absolutely pleasant to work with. I would like to thank them for going out of their way to make the transaction smooth for us. I would absolutely recommend Ted Britt Ford of chantilly to anyone looking to purchase a vehicle “hassle free”!! that’s the key word.

On A Sunday morning they not only serviced my car in A very timely manner, but the women fixed the hot cocoa machine for me !!’

They were wonderful to deal with from start to finish. Brought my vehicle in for a last minute oil change, state inspection and emissions inspection. They fit me right in with no problems. Had a wonderful waiting area and kept me fully updated as service was completed on my vehicle. Wanted to take the time and give them a five star review for a five-star experience. A+++++

Evan made our experience very good and easy. Tony did a great job with the financial part. Our experience a ted britt was excellent.

I just purchased my first Lincoln and it was my first time at Ted Britt. It was one of the few times in 40 years that I had a great experience at a car dealership. My Salesperson Alia was awesome, there was no pressure and she gave me the purchase price with all discounts, fees, and taxes right away. There was no haggling, no going back and forth with management, everything was straight forward and I felt like I received a great price. I was driving away in my new car within approximately 2 hours. It was a very positive experience.

Awesome!!. My service by Michael, was and always awesome he makes me feel as though i’m a value customer. I greatly appreciate the service I get at Ted Britt, and special thanks to my service tech Micheal.

Very easy buying process. Hassan was helpful and went out of his way to make my whole family comfortable while we were there.

Worst service EVER! Service advisor lied about the time the repair would require, it went from 1 to 2 weeks to 4 to 6 weeks. It was completed in just over 4 weeks. Not all service that were requested had been completed. That required another half day. Car was left dirty with greasy fingerprints on both the outside and inside door handles. Worst yet after the repair the car now has a oil leak, which it didnt have before the service. I dread taking the vehicle back to have leak repaired. No affect by escalating the issues to one of their service managers.

Went to get my 75,000 check and inspection. They failed my car cause my headlights were “too dim”. Also paperwork said my brakes were in red but didn’t even tell me that I happened to see that myself while going over the paperwork.Took my car to Kia right around the corner and they said there was nothing wrong with my brakes or headlight. They didn’t understand how you fail inspection for dim lights 1- in the middle of the day and 2- they still worked just fine

Ted Britt Ford in Chantilly did a great job all around when servicing my 2018 Expedition which had transmission and minor engine issues. The only thing that could’ve made it better is if they had changed the oil filter when they changed the oil (while servicing the engine under warranty). I would have gladly paid the money for this; however they simply mentioned afterwards that they changed the oil and that I needed to change it again soon because they did not change the filter.

The customer service here was amazing. They were upfront about all work and associated costs, communicative and timely, professional and considerate! It was a great experience!

My car buying experience was wonderful (not something you hear often). Hassan was knowledgeable and very personable. He took the time to explain all the features of the car and patiently answered my questions. The purchasing process was also smooth. Tony got me through the paperwork efficiently. Highly recommend Ted Britt Ford!

This is the third vehicle that i have purchased here, I have been working with the sales representative, Randy Swan for over 20 years. The dealership has an easy and friendly environment, I have been able to conclude my purchases with no difficulties, and the usual bait and switch is completely absent. Randy is a consummate professional, he interacts with you calmly, does not pressure or hype and provides expert information.I will continue to use Ted Britt and Randy Swan for my vehicle needs.

I called and made an appointment to have my car served for the 80,000 mile service, lock replacement and a few other minor issuers. The lady I spoke with recommended I make an appointment at their earliest appointment at 7:00 in the morning to get a rental (mind you I live almost an hour away). So I get there at 6:40 and I’m the 2nd one who walked in the door and the 1st person didn’t get a rental. I said I need a rental and Freddy said there wasn’t anymore available. I asked how’s that possible because I’m the 1st one here so I should be 1st in line. He said some guy hopped out of his car while in line and came in and grabbed it. I said that they shouldn’t allow that, they should make people come in as they are in wait line. He was the most arrogant, non empathetic person. He had that I really don’t care about your inconvenience attitude. I bought my car here 4 years ago and have been coming here for all of my services and it’s very inconvenient because I live so far away. It’s sad because I’ve seen other people have the same problems with Freddy too while at other previous visits. He’s an awful person to have at your service desk representing your dealership. He’s a completely heartless arrogant person.Micheal was then helping me and he’s ALWAYS been amazing and I was telling him about Freddy’s attitude and how he treated me and that I’ve seen it before too. Freddy then chimes in (WHILE HELPING ANOTHER CUSTOMER) “yeah I don’t think so, don’t listen to that”… he’s just extremely unprofessional!

Alia is the best! Very responsive, friendly, and easy to work with. Highly recommend!

The vehicle is amazing! The salesman was super knowledgeable about the vehicle and any information I needed. The reason for the 4 rating is that they ran my credit through several places when I informed them I already had financing through my banking institution. The salesman claimed he didn’t know what they were doing and the business office had a mission that he was unaware of. I received several calls about fraud and all. That was how I found out what they were doing. Had they said they could get me a lower rate, which they did, I would have totally went for it. But they did it without a full consent. In the future, I hope they would be more transparent with their customers.

Everyone was friendly and helpful. They waited on me as soon as I walked in and tracked me down at the dealership when the work was completed. All of the work completed on my vehicle was done quickly and completely and my vehicle was returned to me washed

Service was quick. Everyone was pleasant from beginning to end of visit. I have been going there for 15+ years and I have always been pleased with your service.

Very courteous and efficient. Vehicle was delivered to my home the next day with excellent service

Worst experience I have ever encountered from a car dealership. I had contacted Ted Britt Lincoln about leasing a Lincoln Aviator. I had spoke with Samantha and had a very good experience. She took down everything I was looking for and did her research and got back to me the next day with pricing on an Aviator to consider. Later that evening Michael Britt contacted me and asked how things were going with the offer. We discussed some changes in the vehicle and pricing and during the discussion I mentioned that my wife and I had not tested an Aviator yet and possibly would consider a Nautilus as well. Michael encouraged me to come by the dealership anytime to try both out and that anybody could help us with seeing or driving both vehicles so we could determine which type we would like to lease. The next evening we went to Ted Britt to test drive the vehicles around 7:00 pm. I went to the gentleman at their counter and explained why I was there and who I had been dealing with. I was told he would have someone help us. After a half hour of waiting around I inquired again and was told he was having trouble finding someone knowledgeable with the Lincoln vehicles. This is a Lincoln Dealership with know body familiar with Lincoln products? He wouldn’t even unlock the Aviator sitting right outside the show room so we could at least sit in the vehicle. I told him we were leaving. I emailed Samantha about what happened and she responded with she was sorry and would like to assist us and provided times she would be there. She also said she informed Michael Britt so he could take of this because this is not how they operate. I have yet to hear from Michael as to why this happened. I have purchased 3 vehicles in the last five years from Ted Britt but I guess return business and taking care of people who provide you business is no longer part of their business model. So sad to see businesses customer service standards drop like that. Customer service is everything to me and I will go elsewhere from now on.

Had a wonderful experience. They were able to find the exact model, color, etc that I wanted and kept me informed during the process. The purchasing was extremely easy and I got an insanely low interest rate on the loan. Was treated great the whole time.

Evan is a great salesman to work with. He has answered any and all of my questions that I’ve had. I traded in my 2013 F150 and him and the manager Roman worked with my wife and I to ensure that Ted Britt gave me what I thought my truck was worth. Now I’m a proud owner of a 2021 F150. Thanks again.

Extremely smooth, simple transaction that was handled perfectly. Vehicle was delivered 4 hours away on the same day the deal was made. I couldnt be happier with the vehicle and I was more than satisfied with the service.

Mahlik met us when we arrived and had the cars we wanted yo test drive ready. He took his time and explained all the features and answered all of our questions and concerns regarding the vehicle we chose. He stayed well past closing time to make sure we had the financing and options we wanted for our extra warranty. He was very knowledgeable about the vehicle. Financing was easy and quick. Thanks Mahlik!

Absolutely courteous and pressure free. Nelson heard what we needed and found a way to help. I didn’t go to the dealership to buy a car that day. But the staff was great and I was surprised by by the process. Their finace team was working until we signed the deal to get us the best rate. Great service all around. Highly recommend!

We were very happy with our experience with Ted Britt Ford, Chantilly. Roman, Colin and Evelyn all helped us find the perfect car and finish the purchase with professionalism and low stress. Great experience. We will use Ted Britt the next time we purchase a vehicle.

Found a Lincoln Nautilus on website was contacted immediately by Alia who is excellent. She is amazing, very kind and helpful and knowledgeable . Took time in answering all are questions. Even washed our dirty tags. The customer service at this dealership is wonderful.

Hassan was a really good sales represent. We had had issues with my car in the service department and had to look for a new car. Hassan helped us very well and was very patient. He could tell we were frustrated and was a able to help us take home a car.

I bought a used car from Ted Britt a couple of weeks ago. We were able to come to an agreeable price and they even beat my financing. I liked Roberts no pressure approach. We went to drive a car they had a week before and it wasnt right. Robert called us to let us know they had a new one coming and we ended up buying that one as soon as it was ready.

Excellent customer service. Randy was great, he listened to our situation worked extremely hard with management to get me the best deal for our situation. We went to so many companies and all we got was the run around and ridiculous fees. So happy we went with Ted Britt Ford. Thanks 🙏🏾

I scheduled an oil change service on 8/9/21 for my RV on a Ford E450. They really good take care of my RV and completed the service in a couple of hours. Thank to Service Advisor Michael and all technical staff.

A pleasant car buying experience. All were attentive to our needs and worked to find our desired vehicle, Happy with the car and with the process front to end.

First my 77 year old Mom purchased a new Ford Edge about 6 weeks ago. The salesman was great. My mom had done her homework so the salesman didnt apply any pressure. But tried to provide what my mom was looking for and he did a really good job at matching her to the Edge she wanted.I was there today to have a key made for my 2002 Ford F-150!!! They didnt have the stud key in stock,but placed an order for five and will have them no later than Monday of next week. He explained the chip in my key which makes the stud more expensive and that after the key was cut it would have to be programmed. The salesman in the Parts Department was very detailed in the process and clearly understood the process. Im taking my truck back up there on Tuesday or Wednesday to have the key cut and programmed. I wont say how much its costing, but I will say that I knew it could be as much as $250.00 based on past experience. The final cost after taxes will be less than that so I was pleased!!! Im in need of this key because my 27 year old son lost the one I let him have as he drives one of my vehicles to work every day. If he loses another hes paying for it. He also lost a key to my car, but that was no big deal as it just needed to be cut and has no chip and no programming!!!

The staff at Ted Britt Ford is exceptional. Leonia is an exceptional sale representative and she really helped get me into the vehicle I wanted at a really great price. This is why we keep going back to Ted Britt ... this car was the eighth one weve purchased from them, and every time they do their best to ensure we are happy and well taken care of.

Nelson was a pressure free sales person. He helped us through the entire process and was very informative. Once we got in with Tony in finance, the process went very smoothly and we were on the road enjoying our New Ford Bronco sport. I will definitely send family or friends who are looking to purchase a new vehicle there way.

Everybody was very pleasant and accommodating in every way. It was a pleasure buying a new car from Ted Britt of Chantilly

Melanie Fox was an amazing sales person.Everyone at the dealership was friendly and helpful.This was the best car buying experience i have ever had

Great experience with Ted Britt Ford. The whole group is there to help. They made buying a car actually a pleasant experience! Would certainly recommend them, and plan to buy other cars from them moving forward.

We had a great experience buying our vehicle at Ted Britt Ford - Aaron Smith was very professional, and Tony Habibi in Finance explained everything regarding the terms of the sale. This is the third vehicle Ive purchased at Ted Britt Ford, and I would recommend this dealer to others.