If you enjoy being swindled and not ever getting your product, be sure to use this store!I have never left a negative review before, but I need to outline how the staff will out right lie to your face about ordering your product and never following up. This is an experience I had late last year, and it still annoys me to this day every time I drive by this store.When the iphone 12 Max became available, my spouse and I went to this Verizon authorized store, as it is close to our home, in anticipation of ordering some phones and moving onto Verizon from AT&T. We went through the motions with a pleasant sales rep of ordering 2 phones under a promotion deal and were told they would ship to the store within a week.After a week went by and no phone call. I reached out to them and they said they would look up the order and call me back. Two days and no call back later, I phoned again. Once again they said they would look up the order status and call me back. Well after 3 more days, guess what happened? No phone call!!Out of frustration we went to a REAL Verizon store where they could not find any orders placed under our name or under the temporary phone numbers they were supposedly provisioned under (so we could port our current numbers over upon arrival).The Verizon rep at the REAL store said many of these retailers falsely place new orders for customers so they can pad their inventory with new product. Unfortunately we fell victim to this scam and ended up starting a fresh order just in time for us to still be able to utilize the new phone promotion deal they had been advertising.If you are considering doing any business at this Verizon Victra store, do yourself a favor and drive the additional few miles to a REAL Verizon store!!

Worked with Jay and was very happy with the results. Took plenty of time to explain to me exactly what my options were. I recommend this place over some of the other Verizon stores I’ve dealt with.

Anthony is awesome! He helped us get our exchange student’s phone set up. He made the experience fun and quick. He is very thorough.

Lauren is amazing!! She spent so much time explaining everything as we transitioned from older phones to iPhone 12s…her positive outlook and friendly demeanor meant the world to us. I would highly recommend this store and especially Lauren.

Overall I had a positive experience while I was in this Verizon store. My wife and I were being helped by Kordell, who was the friendliest and nicest worker from all my experiences in the store. His customer service went above and beyond my expectations, he even stayed after the store closed to help fix our issue with a phone. 10/10 recommended if you visit the store ask for Kordell.

I typically do not leave bad reviews. But I think it is wise for me to share my experience so others can be informed prior to choosing to work with this store.I came into the store on 12/21/2020 to order some Apple watches.I was told they would ship on 12/30/2020I followed up the first week of January to see if they had arrived. They said they had not.I followed up the next week and they said one had arrived.I came into the store on 01/15/2021 to pick up the watch that had arrived. They said that now two of the watches has arrived BUT they are unable to fully process the order until all three devices arrive. They then said the third device would arrive on 01/16/2021.I am currently in the store on 01/17/2021 and they are now telling me that none of the watches are here and they have no idea what happened. They have no tracking number or no explanation. Just a month of waiting with the run around and no solutions.As I write this review I am waiting for them to cancel my order. I will now work with Apple directly or Verizon directly. I will not work Victra the “authorized dealer.”

Great Costumer Service And there was no waiting I was helped right away.! Great Sale Representative he helped me transfer my phone as well which made it easier for me. This was my first time signing up for a contract plan. Thank you.

We had a terrific experience with the employees - Lauren and Jay - at the Chandler Victra store. Truly fantastic customer service. Will never go to a Verizon corporate store again.

Christian was very helpful, was willing to stay past his shift to resolve the issue with my account. Offered me a better plan as well that benefited my entire family. This is the type of customer service I wish most places had. Christian set the bar on a quality experience. Thank you.

Monique helped me today and WOW, talk about great customer service. She was so helpful and pleasant! She also managed to help several other customers in the hour that I spent there getting my new phone and not once did she get impatient or seem flustered by the amount of work she had to do. Monique is handling this store like a complete pro!

Monique was absolutely amazing! She was helping multiple customers at once, but made us all feel valued and important. She was prompt, knowledgeable, kind and efficient. We came in to set up service for my daughters first phone and we both left extremely happy!!!

Just got my new iPhone from Verizon in a south Chandler, and Angel did an awesome job helping me out! He stayed after hours to help me set everything up, and even walked me out to my car. Quite the gentleman! I’ve been using this particular Verizon store for all my needs for the last several years and have always been happy with the outstanding customer service! Nowadays, I’m happy to see the extra precautions being taken to ensure cleanliness of the store and safety of customers. Thanks for all your help Angel! I highly recommend you and this Verizon location!

Excellent location and qualified staff. Monique was wonderful. She thoroughly explained everything about the phone from the start of the purchase to the end. Excellent customer service! Thank you, Monique!

Jay was great! He was friendly, professional and knowledgeable. Will definitely be back.

Christian was flippin awesome! Made the whole process of getting new phones for myself, my wife and daughter so simple and easy! Thanks so much for all your help!

This was my best-ever Verizon experience. Christian and all the staff are exceptionally knowledgeable, helpful and friendly! I will never go anywhere else.

Christian was very helpful, and very patient with all of my questions. I would recommend him to others.

Travis helped me exactly what I was looking for patiently and kindly.Definitely recommend this store.

This is the best Verizon store! I’ve been to so many stores in the area and it is always a terrible experience. Our sales associate Jay was awesome! He was so patient and explained everything to help me make the best decisions for me and my son to get new phones. Everything was easy and this will be our go to store from now on! Thanks Jay!

CJ and Monique are amazing!!! CJ (Carlos) got my switched over from my old carrier with no problems. He was pleasant and knowledgeable. Monique helped when we came back for accessories and was helpful and knowledgeable as well! All around pleasant experience. Thank you both!!

Monique was very professional and did a great job putting my liquid glass on my phone. Get in Twitter on the back camera part of my phone so it would be secure. She carefully showed me how I needed to register my liquid glass. Am glad that she waited on me today

Incredible and brilliant service at this location! After being let down several times by the folks at Gilbert and Germann Verizon, these guys cleaned up the mess! Stellar knowledge, courtesy and professionalism - ask for Christian!

This is a top notch crew. I did not get pressured into buying anything that I didn’t want. I was so impressed by the support that I received that I wanted to know who the manager was. The manager happened to be working and he introduced himself as CJ. I was in the store for about an hour and it didn’t seem that long because the employees had great energy, which made for great conversation. I will only use this location for my future cellular needs. Great job guys!

Very good customer service look for Jay

Went out on Monday evening, met with Monique G and was blown away wiht her customer service and knowledge. So grateful she was working that day and will definitely be back and recommend her to my friends and family

Jay was very patient with us as we discussed all of our options and changed our minds three times. He almost didn’t sign us up for the plan we wanted but in the end we got what we wanted and given all the options we discussed I can’t blame him. In this crazy time of COVID-19 when they only saw 5 customers all day, all 3 associates had a very positive attitude even though my wife and I were the only customers in the building the entire time we were there.

Very helpful service. Quick. Didnt oversell and got my phone going versus selling me a new one.

Christian and CJ promoted a $440 promotion that they have failed to follow through with when I upgraded my daughters phone. I have contacted the manager, Jesse Schromen who promised a resolution but like his employees has not followed through. I have been a Verizon customer for over twenty years and have never experienced such treatment. I have communicated my concern to Verizon corporate and if not resolved will take it to the next level. After this experience I will never use a Verizon retailer again and will only work with corporate stores. I have posted this after contacting the store in person three times, Victra Vetixon twice and the manager twice. This Verizon retailer is dishonest and not trustworthy.

CJ Is awesome to say the least. I was on a time crunch and really needed a new phone as fast as possible since i dropped my phone in the pool. CJ was careful, fast and efficient. He knew his products and was able to set me up with everything i needed and got me discounts where i didn’t even know i could get discounts! He is also funny and friendly. Made my day. Thank you for your help! Boss- you should buy him a coffee! You can tell when a employee loves his job

Very frustrating experience for a simple eligible iphone upgrade. First they did not call when phone shipped in, I tracked it and stopped in. Then spent an hour while they figured out their billing in their system. They stated this was not typical and I do believe them. They emailed my wife prior to Christmas, so spoiled the surprise there. Then lastly, I received the first bill where they billed me twice for the phone and also an upgrade fee. Just spent an hour on the phone with verizon to have them remove the $590 in double fees. Will stick to the actual verizon store in the future.

Monique gave some of the best customer service I’ve had from Verizon. She was so helpful and kind. Thank you.

I went in desperately needing a phone with two children under 5. I feel the whole process was fairly quick compared to my other experiences and I loved that all my apps switched over unlike my experience before.

My experience was amazing! CJ made my switch to a new phone super easy and I will definitely come back if I ever need anything!

Products defective, difficult to return products, extra charges not needed at legit Verizon stores, doesnt provide proof of purchase, would not recommend 3rd party stores!!!

Wonderful business with top notch customer service! Angel and CJ were very attentive and assisted with my iPhone issues. Highly recommend this Verizon location.

Just would like to let Verizon know the wonderful service I received from your out standing employee CJ. He was very patient with an older customer and very helpful. Can’t begin to say how much I appreciated his service. Because of him it will keep me as a Verizon customer.

Christian was very personable and explained things to me in a clear way. My experience was very pleasant.

Jay was very nice and patient with me. The best thing was when I told him something, he listened and respected what I wanted.

I highly recommend this facility and Angel for your service rep.I had went to the store on Gilbert and Germaine and did not have a good experience, the yung girl that greeted me at the door was rude and short with me.I found the staff at this location was professional and also personable. I am a Verizon patron again.... thanks Angel.

CJ was the best he was very understanding of our needs and was able to help with our existing plan and was able to save us money

Had a great experience at this location. CJ was great and very helpful. Highly recommended.

Angel helped me purchase a new iPhone. He provided excellent and friendly customer service. He did a fantastic job helping me find the products I needed. Please visit the Gilbert and Ocotillo location for your Verizon needs!

Angel was great! Patient, friendly and knowledgeable! Will definitely go there again!

Recently upgraded iPhones for my daughter and I and the experience with Sarah James was AWESOME! She was able to answer all of my questions, seamlessly convert data from our old phones to the new ones and get us out the door quickly. I would highly recommend working with her for your next phone purchase. Thank you Sarah!

Great service, all questions where answered, should’ve make the switch sooner

Angel was great to work with while purchasing our new phones! He even set up our old phones for the grandkids to use for their games. Thank you!

CJ and Angel were awesome and helped me fixed my frozen iPhone and were very respectful. They are the best. There store is very clean also! Definitely recommend coming here and see these two guys.

Manager CJ and sales executive Angel were both very helpful in assisting with best plans for our business and personal needs.

Cj,Made my upgrade easy and showed me more of what my account had then what was online. I am excited to run around with my new phone.Thank you CJ!!!

I came to this Verizon store and met Preston who was super friendly and helped me with everything! I purchased my phone from a different Verizon store which was a CORPORATE STORE, and they would NOT activate my new phone and transfer the information from the old one...remember they sold it to me.After explaining my story to Preston, he did not hesitate to help me and he got my phone completely set up.I am so grateful that I found this Verizon store and I will be doing business here from now on!Plus, all of the employees there were very very nice.Thanks guys!

CJ is fantastic! He is personable and kind and guided us to the best phone option for our needs.We are grateful to you CJ. You are a valuable representative for Verizon!

In a day and age where communications services can be somewhat unclear/expensive, this location took all necessary measures to ensure my questions and concerns were handled. I was upgrading and adding lines to a plan- it was taking a long time. CJ and Angel stayed almost an hour after the store closed to make sure everything was properly connected and the syncs had completed successfully. Not only was the experience professional, but CJ and Angel made it enjoyable as well. True professionals and wonderful representatives of their company and it’s brand. I will absolutely, without a doubt, zero hesitations- be returning to this location for any and all cellular needs moving forwards. Thank you again & I highly recommend these two employees get a raise, a commercial, and a promotion !!

Shout out to Angel for the great customer service and getting us in-out quickly as we upgraded our phones.

CJ was excellent! He gave us the best deal possoble. HIGHLY recommend !!

They are helpful but not Verizon corporate so they couldnt help me with my issue and didnt know about the product t well enough to guide me on my own.

We had AMAZING customer service from Trace Wayne. He took time to explain everything and helped us come back to Verizon. We had left Verizon due to horrible customer service and Trace worked hard to earn back our business. He was patient and honest as well as extremely informative. I recommend this store a 1000 times over.

Had a great experience with Sarah at this location will definitely be coming back because of her!She went above and beyond and made the process as smooth as it could be!I was in and out in less than an hour!

We finally have a Verizon store in the Southern Chandler area that provides excellent customer service! Our family has been a loyal Verizon customer for about 15 years. During that time, we have visited many stores. Sadly, some of the stores in the area lack excellent customer service. When the moment came to update my iPhone I decided to visit the newest Verizon store in the area, which is conveniently located about two miles from our home. When I went inside the store, Trace immediately welcomed me with a smile. He also listened to my requests and proceeded to explain the available options to me. Trace was very professional! He was a great listener, very patient, and obviously very knowledgeable of his products. The particular phone and color that I ultimately selected was in high demand and was not available at the store; it needed to be ordered. When the phone arrived at the store two days later, Trace immediately called to inform me. Once again, I had to interact with Trace. Once in the store, I had the opportunity to see Trace’s leadership and multi-tasking skills in action one more time. Even when there were several customers in the store, he provided me excellent service while making sure that the other customers have also been assisted by other team members. I never felt rushed. When I noticed that some of the other employees approached Trace for assistance, I assumed that he was one of the Assistant Managers. To my surprise, Trace indicated that he is not a part of the store management. I was kind of surprised. My professional background is in Human Resources. After many years in the field, I can easily recognize a valuable employee. I believe that the store is fortunate in having an employee like Trace. From now on, Verizon Victra is ‘my’ store and I don’t want to deal with any other employee other than Trace.

When I Stopped in the store with a level 5 emergency, my phone was doing crazy light show kinda stuff! Plus it was stuck in safe mode so I had no access to any apps. Preston and Daniel both helped me out. They went above and beyond in assisting me and got me into another phone with minimal fuss. I got the best customer service ever received in a Verizon location, hands down. I really appreciate you guys. Great job! Thank you so much. I will recommend this location to any and all my friends! I give them 5 stars because I cant give them 6

Horrible customer service. Go to a Verizon owned store. Went to get a new phone they change my plan on my phone and my wifes phone told me it would be the same charge it was not. They took my old phone said I was going to get a $250 credit. Later found out the upcharge on the new plan was actually going to pay the credit. Went back to get my old phone they said they did not have it anymore now I am out the $200 my phone was worth. The manager TJ told me he would make some calls and get back to me. Ive called him a number of times With no return call . Not sure how he got the manager title but he has 0 customer service.

Had a few challenges-actually everything went sideways but why 5 stars? Because the employees, they worked through every challenge to get my phones activated on a business account which was uncharted territory for them. At first I was really frustrated but now I don’t think I’ll go anywhere else.

CJ was very calm and patient with a couple system issues we had be overall a great experience! Highly recommend this location. Extremely friendly!

Our experience with Angel was wonderful. He made what is a tedious experience both fun and informative. Kudos to Angel.

Will definitely come back! Was proved excellent service by CJ!

Angel went above and beyond to help us with our new phone purchases! He was knowledgeable and patient!

Went into this location had some phone issues. Staff wasnt pushy at all. made me feel very comfortable. I ended up upgraded 4 of my phones and plan to send my business associates in as well. I highly recommend this store. Glad your store is here. Welcome to the neighborhood!

Very knowledgeable and were very helpful in helping me find the perfect phone plan for me! I love my new phone and will always go back and see this Verizon retailer

CJ was awesome to work with help us out with all our needs!

Excellent. CJ was so helpful. He took the time to get my new phone connected and running since I was having problems. Thank you so much CJ

Very good customer service and very friendly.

This seems so Karen-y, but it is a frustrating situation. Need a business phone emergency style. Got there before closing, only one person on staff. Refused service because of the situation. I think, as a business owner, I would find this situation quite frustrating. Thankful there is a different location with a different owner will stay open an extra few minutes to get me in 🙌🏽🙌🏽🙌🏽🙌🏽

Received amazing customer service from CJ. He helped me look at all the best benefits for my account, saving me half in my monthly bill!

Great customer service!!! 5 stars 🌟

Very helpful good people thanks a lot.

C J was very helpful and listened to all our questions. Very nice phone purchase experience.

CJ provided excellent service. Very informative. Answered all my questions.

Got my problem solved In a timely manner.

He was super knowledgeable and helpful!

Great customer service! Super helpful in finding the best device, plan, discounts or promotions available that fits your budget. Thank you Jesus & Victra (Verizon) team!

Service was up and above the normal service my agent was taking care of 3 customers at a time and she didn’t skip a beat

This store is amazing.the customer service was high quality .Verizon/victra needs to to congratulate theyre employee Sarah James for making an unsatisfied customer into a very satisfied customer..thx Sarah for helping me even though Im not a victra customer...but Im staying with Verizon because of ur customer service skills.

CJ was delightful to work with! Great customer service!

Jay was excellent and provided great customer service!! Thank you!

We went to this store to get the latest advertised deal Verizon was offering on 6/13/2018. While the process to get our account changed and get our new phones activated took much longer than anticipated, Preston, was able to work with us, and with many other customers in this very busy store, to get the multiple issues resolved on our account. We were guided through the entire process and are very pleased with our new phones and plans.We were also witness to an unpleasant incident with a Verizon customer while waiting for our data transfers. A couple apparently were told by Verizon that they could return a purchase at any Verizon store, but this store is a Victra store and not a corporate store. The customers, upon being told they could not return the items, became verbally abusive with the Victra employees. During this scene, Preston was courteous and professional. Once the arguments escalated, Preston told them to leave the store as the scene became quite bothersome. the couple finally did. This is the correct way to handle unruly customers who decide it is better to make a scene than work with the store. It is never a win-win situation when you become rude.

I went in for help with a broken iPhone 11 and Angel helped me find the best deal to buy a replacement! Angel rocks!

Preston was really helpful in assisting me in select a new phone.Preston is very knowedgeble about all the products and what will suit the customer best.I highly recommend Preston for any advice onproducts Verizon offers.A really nice personMK

Super friendly staff! Very Knowledgeable and helpful! Had some problems with my iPhone so I went to the Apple Store but they were of no help so I then tried this store and they fixed my problem!

She is smart, kind and very helpful, a positive attitude to helping customersAlways a smile

Kashun has been extremely helpful explaining all parts of my contract. Even when I had to come back a second time for more explanations. Very patient representative.

This store should not be allowed to have the Verizon name associated with it. I have never encountered a staff as rude as this store has. The manager said his name is Preston but he hands out a business card with Damien Smith (assistant manager) name on it. God knows if we talked to Preston or with Damien. Either way, this person should not be working with people. He has a temper, is rude and complete disregard for peoples time. We ended up waiting for a very long time only to have him tell us he cant take the return. Mind you, we were in the 14 day grace period, walked into another store and returned the items right away. I will contact the Victra franchise and the Verizon customer service to complain about them. Save yourself some time and unpleasant experience and go to a corporate Verizon store or do it online.

I am rating this Verizon store one star because I can’t rate them a zero. The customer service is horrific. I stopped in to ask for assistance with a phone problem and was spoken to like I was an idiot. I have been a loyal Verizon customer for over 20 years and the “customer service representative” or what ever title he has, never bothered to ask me my name, my account info, or expressed any concern for me as a Verizon customer or the problem I was having. Very disappointing!

Called Verizon to return some jetpacks. They told me I can go into the store to get it done faster. Went to this store. They asked what I am there for and I told them to return item. They kept me waiting for one hour only to say I should return it to another store because they are not a corporate store. Wasted my time and Preston the so called manager was especially rude. I guess they are nice when you buy but not when returning

Customer service was really good, kashun and trace got us started, answered all our questions were really patient with helping us, great place to shop !

AMAZING EXPERIENCE!!! Preston was patient while making my decision. I did not feel rushed in any way, he went over all our options and found me the best deal. I will continue visiting this store for ALL my Verizon needs!

Kayla was very helpful and spirited.

Awesome place to shop, great customer service and good deals, worked with emely she is super nice, helpful, and patient.

CJ and Angel were nothing short or amazing!!

Cj was very helpful

Clean location, amazing employees.

So helpful made things simple for me talked slow and very nice