Best experience Ive ever had at a mobile store! Tyler P. gave us exactly what we were looking for within 2 MINUTES of walking into the store, and got us all set up in like 45 minutes. So glad we switched from Sprint/ T-mobile, and especially glad we chose this store. Thanks Tyler, youre a beast!

This was the perfect place to buy phones. We walked in and were assisted immediately. Nicolas patiently took time to give us information on the various phones and, when we had decided on phones he continued to patiently explain the new phones and answer all of our questions. We will certainly return to this store.

Made me open one more line that I didnt need to get a free phone. Charged me the whole price for the phone and plus Im paying $45 for an extra line, which I dont need. Manager never contacted me back. I left so many messages for her, but she never responded back to me. So please, dont reply to me saying please contact us, because you never do. Stay away from this office.

I needed a new phone after having mine for seven years! I thought it would be a long 3 hour process ( like it has been in the past) boy was I wrong! We walked into the Verizon store in Champlin, and Nicholas made our experience PERFECT!! He was able to transfer EVERYTHING to my new phone, including a voice message that was VERY DEAR to me from someone who had passed on! Thank you Nicholas and thank you Verizon in Champlin! It was Easy and painless! We also got the promotion for 800 dollars for turning in our old phone! You cant beat that!

My boyfriend and I went in this weekend seeking to put myself on his plan and get phone upgrades for both of us. I wasnt sure which phone I wanted to go with but Nicholas was able to answer all of our questions and I never felt like he was trying to over-sell us on any products! I am so thankful that we were able to go in and get everything figured out in one meeting. We also had no customer competition so he was able to give us his undivided attention.Thank you Nicholas and Champlin Verizon!

Tyler was very helpful with helping me find exactly what I was looking for. He was very patient with me and I never felt pressured into buying anything-which is something that is very important to me. Thanks a million, Tyler!

Be careful and look at the papers you’re signing. I would suggest to go to the different location.

Nicholas was very helpful in setting up a new phone and upgrading another account. We are technologically challenged and he was so helpful in helping us understand everything.

Tyler was extremely helpful and knowledgeable with everything I asked him! He helped me with everything I needed and some. I will certainly be returning with any future phone inquiries!

Tyler got me all switched to my s21. Great deal too.

My previous carrier dropped my L-G phone, so I needed a new carrier before midnight (total last minute), but Christopher H. at TCC totally saved the day!! I got to the store just before closing time, and he stayed late just to make sure my new phone (I was able to keep my number) was up and running for me with my contacts, etc. Christopher is patient and totally knows what hes doing!! Thanks so much!! #happycustomer

Tylor and Nick were absolutely terrific. Champlin is my veizon store! Thy took the time needed to make sure I understood and listened to my phone need. Just great thank you!

Be careful about this place. It offers fraudulent promotions and have horrible customer service. On the phone, employees were unhelpful and disrespectful. They lied about a promotion for a free phone. They gave the phone for free but then kept charging my bank.

I have had 2 great experiences here. Tyler was great to work with. Once to fix a Sim issue and the next to buy a new phone. The first trip was an emergency and I needed a store that was open. They fit the bill. The second visit to purchase was simply because of the service I had received. I made it a point to drive out of my way to give this store my business.Tyler listened to my needs and brought out a selection of phones across all price points. Explained to me the pros and cons of each. I never felt any pressure to buy any of them. I am honestly taken back by the customer service I received from him. He listened and didnt try to screw me over in any fashion.There may be many that dont mind using their carriers service help through chat, or online, but that aint me. Knowing that I can deal with a person, let alone a quality experience, says volumes to me.Thanks Tyler. You made something intangible personable.

Great experience working with Nicholas! Helped us out with setting up a new phone and definitely do not regret making this switch to this phone company.

I felt very uncomfortable in this office. The workers were mean and disrespectful.

Tyler was extremely helpful transferring my phone from another provider to Verizon. It was a very complicated situation and Tyler was a great help. Great customer service. Thank you, Tyler.

Nick did a great job for us. Give him a 10!

Nicholas and CJ (the phone expert) helped me tremendously! They helped me transmission from the 8plus to the iPhone 12 max pro. They were super friendly but professional at the same time. Great guys !

Terrific! Nicolas was professional and knowledgeable. Transferred from Android to iPhone, verified everything functioned. I would recommend this location to anyone.

The sales guy did not bother to help with transferring data to my new phone. He just activated the line by simply scanning the barcodes then I was on my way out! Phone took hours to activate. Not going back!

Jacob is always so helpful when ever I go in. If its an upgrade, or a problem with my phone he is so knowledgeable and always puts in the effort- even going above and beyond.

Nicholas was an extremely helpful rep. He was the only one staffed in the store with many customers but managed us all effectively. On top of being knowledgeable about the products, he reviewed our plan and found ways to save us money. Highly recommend!

What kind of customer service are you if I’m asking you questions and you reply I don’t know&I don’t care

My experience at this store was top notch! I was treated with respect and professionalism. My sales team member, Nicholas, was very helpful and knowledgeable. I have done business with other Verizon stores - this was by far the best experience. Thank you! Shirley

We were switching over 4 phone and 2 apple watches to Verizon so I had a lot of questions to make sure everything went smoothly. Tyler helped me out. I ended up calling several times as I thought of more questions. He helped us get through the transaction without coming inside the store as we are being very careful with Covid. I cant say enough good things about the service we got from Tyler. Thanks!

Had a great experience at this store w/ Nicholas, THANK YOU!

Weve all been to good Verizons stores.. but this one, the specialist nicholas, sent out if his way to help. We had stopped in minnetonka verizon.. they said nothing they could do to help., Nicol

Nick was amazing and helpful.

The store was pretty busy with only one associate. Nicholas was excellent with his customer service and multitasking and was able to help different customers simultaneously. He never let any of the customers sit for too long without circling back to each of them. Even though we live closer to another location, Champlin is where we will continue to shop because of the customer service we received. Thanks Nicholas!

Kelsea Frank was absolutely wonderful and so knowledgeable but especially patient, kind and courteous even though we made her late closing. Her smile and willingness to help never lessened. She did 2 phones at the same time for us.HIGHLY RECOMMEND KELSEA!!!!

Had a great experience! The sales associate was all by himself at the time I was there and able to juggle multiple customers at one time with ease and friendliness. Excited to get stuff done, work, and play with my new phone!

Staff is very helpful. However, the store is not well staffed.

Awesome people. No waiting time really. They help a lot. Kelsey was a awesome person to work with

Josh was SO helpful! He went above and beyond to help both my mom and I get the best deal possible for the new phones we hoped to get. Would definitely recommend this location for all your Verizon phone needs!

Jack Scheel was amazing. He helped me troubleshoot a connection issue with my phone. He did all he could on his end but Verizon had a lock on it. We sat on hold for 30 minutes but he took care of the issue easily and effectively. Excellent and superior customer service. I greatly appreciate your help!

My phone was faster with 4g, thanks for the terrible 5g thats even slower, nothing but slow phones with everyone I know and you cant even disable it for me

Tyler was great. Got us all set up with new prepaid phones.

Store definitely is selling refurbished iPhonesas new me and my wife both bought the iPhone 11 Pro Max both had issues big issues went to Apple and they said definitely they are most likely refurbished phones. The store I brought my phone back In after 16 days of having it they said gotta go to Apple the store wouldn’t do anything about it my phone had a hissin noise loud one and camera was super bad my wife’s iPhone Face ID went out they said they can’t do nothing about it need to contact Apple Apple replaced both our phones for no charge and said definitely do not go there anymore so my review for this store in Champlin is -0

Worked with Nicholas today in Champlin MN, what a great experience. Nick was very helpful helping me to identify a phone that met my needs and then presenting my wife and I with different plan options to bundle our phones so we got one bill per month between our two phones. Nick got all my data transferred from my old phone to the new phone, got everything activated, even my Bluetooth hearing aids. Not being any kind of a smart phone guru, Nick was patient and kind in showing me how to use the new phone. Never once did he talk down to me or make me feel incompetent. Thank you Nick, great job today.

The young salesman yesterday around 3:30pm helped me out to pick out a phone. He was knowledgeable and incredibly friendly. 10/10 service

During a funny accident my girlfriend put her phone on top of our car and drove off. She was with straight talk at the time and did not have insurance on her phone of course. We came to a sound decision to add her to my plan. This involved me going and upgrading my plan so I could have another line/ device on my plan with unlimited data. While trying to complete this via the Verizon App it would not allow the upgrade to occur as I had a missed payment back in January ( due to switching banking/billing info a few days late.) That put my account on a hold for 6 months and during that hold Verizon refuses to allow you to add or upgrade your line during this holding period. FYI for those of you who didn’t know.I ended up speaking with Scott in the finance department over the phone and he was able to release the hold for me as I was currently over paid by $137 on my account. Meaning I had a $137 credit to my next bill. During this research me and my girlfriend made many trips into TCC (Champlin Verizon). Nicholas P. Was an Amazing representative of Verizon. He was the greatest employee at the Champlin location by far. I’d give this a 2 star review if this was a review for Verizon but I would like this to be a reflection of Nicholas great service and dedication to his customers. NICHOLAS P. First off I would like to say THANK YOU! Secondly I’d like to mention how wonderful he was. Time and time again he would answer our calls if we called the store to assist us as he was helping other customers in front of him (TCC only has one worker at a time so they have to multi-task a lot of the time in order to please their customers.). Nicholas would even go as far as helping us by calling around to other departments to find us answers on why this block was on our account. He made many calls and was very nice and professional during every phone call and during our interactions. Thank you. During figuring this whole mess out we were in the middle of buying my girlfriend her phone and we witnessed first hand Nicholas calling other departments and not getting help or service from other departments as it appeared the other individuals on the other end of the phone did not want to work. Nicholas was getting very frustrated but kept his professionalism and even went as far as to call multiple times and made sure to report those who didn’t want to help him with his customer for a instore pick up.Nicholas. You are a very helpful and valued employee and if we could tip you we would. We cannot thank you enough and I will be sure to come back to you for the purchase of my IPad and make sure I send all our business your way.Thanks Bud!

Our son drowned his phone while camping.....we flew into the Verizon store 45 minutes before closing on July 4th and Nicholas went above and beyond to get us up and running, Super helpful, super efficient and super knowledgeable. ❤️ Verizon

Just spend the morning with Jack at the store he has been very helpful in helping actually threw the whole transferring from my old tablet to my new one at no cost believer not I appreciate that customer service from the store even though was my first time being here I can tell you that I will be back with possibly bringing all of my family’s phones

Came here June 6th 2020, my galaxy phone was acting slow and they helped me troubleshoot with no cost at all. Phone is running in great condition!

I want to say thank you so much to Tyler who works at acc verso. I Have had trouble getting my I pad to show my e mail . I need to use the camera for a doctor visit and he has been so patient with me. I really appreciate your patiencewith this senior citizen. Sincerely, marlys Carls steiskal

The guys were super-helpful and no pressure when selecting a plan.In order to switch my number from a company account to a personal line they dealt with the normal transfer and also cleaned up a bunch of account settings that I wouldnt have wanted.It took more than a hour, but everything is looking good now.

Josh was amazing. He helped me move over 5 lines and spent a great deal of time ensuring I got the best deal possible while not compromising on options or service

Very thankful to Nicholas, he was patient and diligent with transferring my carrier.

Courteous intelligent patience kind the company is very fortunate to have

Best experience Ive ever had when switching phone companies. The service was fast and the gentleman that helped me was very polite and went out of his way to make sure I was satisfied, I believe his name was ryan. Anyways I would highly recommend this store to anybody.

Im torn as to how to write this review. The woman that we worked with while we were there was friendly and seemed knowledgeable enough however it has taken me over two weeks to actually get the receipt that was told would be sent to my email. I had to contact Verizon to get the store to send it and my documents are still not properly uploaded so that I can view them on my account. Once I finally received the receipt from our phone upgrade I noticed that there was an additional charge for a service that was brought up while we were there. Neither my husband nor I ever actually approved this service to be added on to our plan and when I called the store to talk about it the guy was extremely rude and cut me off from the second I got on the phone with him. All I wanted was for the charge to be removed because I do not wish to have the service...he basically said that because we would have talked about protection for the phone that this would have been brought up and added. So all a representative has to do is bring something up to add it to your bill? I dont think so. I cant wait to go in and get this refunded and deal with this employees wonderful attitude. Also be prepared for a charge of $9.99 for them to set-up your phone and apply your screen protector if you purchase one of the ridiculously overpriced ones they carry. I say set-up because when we left the store my husbands phone wasnt even connected with Verizon! I spent over an hour on the phone with them later (store was closed at this point) trying to figure out why the phone wasnt connected and dealing with the SIM card and even he said they often have issues with people getting their phones up and running in the store. Why bother going with an authorized Verizon retailer when their customer service and hidden fees are way worse than just going to a Verizon store? I wont make that mistake again.

Walked in with a broken phone and walked out with a new phone AND Josh saved me a ton per month by helping me switch plans! Highly recommend.

Daniel helped me set up my warranty replacement through Verizon and he was really helpful! he was patient in answering my questions and very easy to talk to. I would definitely recommend this location to anyone looking for an honest salesperson! Excellent!!

Service was amazing! My phone screen stopped working and Jesse helped me upgrade my phone and transfer all my data quick and all with zero hassle. The service at this store has improved tremendously!

Daniel provided complete answers to my questions, making sure I understood the options we were discussing. He was totally professional and courteous, and after talking with him I was confident that I’ll be able to make informed decisions about my Verizon plan and future purchases. Highly recommended!

Josh was really helpful and provided great choices for our phone replacement today.

Went in because my phone was having issues. They had my phone fixed and working easy. Good customer service

Jesse G. Is AWESOME!!! Very knowledgeable, willing to help with anything, and very personable! I would highly recommend coming to this store instead of the corporate stores!

Ryan K has given our family exemplary serviceWe have recommended him and this store to our friends and relatives

I went into this Verizon location on 6/22/2018 and the layout has changed since the last time Id been there three or four years ago. Not only is it much more open its much more efficient and comfortable with the Sales Associates having their own desks with a chair for themselves as well as the customers.Samantha the Sales Associate who assisted me with my upgrade was outstanding; not only was she extremely knowledgeable about the products and services she was also very patient with me. I become easily overwhelmed with new technology not to mention all the options one can get when it comes to getting a new phone. She was also very personable once I mentioned my job as a writer sharing a couple of her favorite authors who would be helpful in expanding my horizons.This level of customer service is amazing; she was kind enough to walk me out when our business was concluded.To Samantha again thank you very much, I look forward to coming in again and talking about those works you recommended to me.Thank you for your reading,~William Archivist~

Very knowledgeable & helpful! Appreciate his help and would highly recommend.Ive gone through 5-10 family phones, full retail - since my initial review in three years or more. Second guessing how knowledgeable and helpful they really have been.

Jack was a big help especially with all the problems version took us through! He made the whole situation pleasant and fun and I look forward to doing business again with him some day!

Today I worked with Jack he was very patient and knowledge able. Awesome guy!

Gary G excellent job helped us through our issues we thank you

Tyler was great

For expert phone help, see Jack Scheel. Jack is phenomenal and very patient to explain everything about phones. Excellent service.

Very thorough.I was confused about this rewards program they have. Basically thought it just cost me extra money and maybe itll help if I come back for my next phone...I was working with the manager Andy. He showed me a brochure of all the benefits. He broke each part down very thoroughly and showed me how I actually saved money that day by going with the program and will save even more again later. How cool that he wanted me to save money versus charging me extra!?! I will be going back.Thanks!

Great experience. So helpful and thoughtful. We worked with Jesse at the Champlin location and he gave amazing customer service. Thanks Jesse!

If only every sales experience could be like the one I experienced at TCC tonite, we would all be much less weary, less protective, and more trusting of sales people in general!Sales associate Daniel Perry made my purchase of a new cell phone an educational event providing information in lay terms that enabled me to make a well informed decision on a new phone.Daniel has an incredible knowledge base to draw from regarding all phone options and details. He answered all my questions thoroughly, and when I was having trouble understanding, he rephrased his answers In terms more suited to me.I will be spreading the word far and wide to any family or friends in the market for a phone to go see Daniel Perry at TCC in Champlin! You will be in the best hands possible!

Daniel was awesome. Seemed very knowledgeable and was very easy to talk to. Thanks for staying late.

Daniel Perry went above and beyond to give me superior help. The time he spent, advice, and service was very valuable.

He was polite but we felt they were only there to serve their own agenda. We were clearly brushed off . I would not go back there. It was as if my problems to connect to verizon network as new customer was my own problem. We went to different verizon store and they were very nice. This location clearly doesnt care about verizon customers.

Who knew getting a new phone could be so quick and easy.

Jack Scheel is a Verizon whisperer, I had trouble starting a line online so went into the Rodgers Verizon store and he was there. He effectively trouble shooted the many issues the phone rep threw at him, handling getting service started for me and was very kind and accommodating to my 5 year old who has PTSD and special needs, hadnt had a positive experience like that having to be in a place for 3 hours, it could have went terribly wrong but he made it easy like Sunday morning. Thank you Mr.Scheel

Dody Engle was a huge help ,very professional and extremely knowledgeable. Will definitely go back to see her for all my verizon phone needs.

Daniel was super helpful and was able to help me right away and answered all my questions and made the situation as easy as could be!

They werent very helpful or willing

Seems to be the best service still expect to spend a lot of money every time you go there I always have.

Had a very good experience at the Verizon store with Daniel Sam and Jesse I will definitely refer them to my friends and family members

They helped me set up my new phone even though they were technically closed and they have were able to do it without any flaws!

Very kind and friendly Jesse and Sam and Daniel did a really good job I would recommend them to people

I stopped in today because my phone and Bluetooth in my van was not connecting, Samantha got it working in no time, and provided excellent customer service. Thanks again!

Very very helpful and patient with an old person they were great Jesse and Daniel were wonderful highly recommend

50/50 some staff want to be there and help other make it obvious that they dont want to be there and make you feel very welcome.I met a staff member the helped me look at items and ended up spending $200, then a well later went back to get more and met a staff member that didnt even want to come from out being the counter, I walked right back out and he didnt even blink an eye.Also gets busy with out enough staff but I get it, sometimes its busy sometimes its dead, depends on the time if day.

Was ready to buy new phone and plan with little to no questions asked. 15 minutes after bad customer service, by guy and girl team, I decided to bring my $500-600 somewhere else.

They are giving my parents the run around for a warranty they purchased. After some quick research my parents learned the value wasnt there and upper management agreed to reimburse. When my Dad went back to store he was greeted with more lip service. There is more terrible reviews on the cities community FB page as well.

Daniel was very patient and helpful! I left the store feeling all my questions and even others I didnt know I had were answered professionally and politely.

Just sent my son down to the Champlin store to get a new phone. Terrible exprience. I gave him all my Id info as I have in the past but under the new manager that wasnt good enough. Ive used your store since its inception and me and my family have been treated very well. The people have gone way out of their way to take care of us. I have 5 phones on the account. I will put it very blank. If the present manager isnt moved out you wont get anymore business from me.

OK. I was kinda annoyed when no one helped me what I walked in, and then proceeded to help people who came in after me.Once I got helped, the service was fine. Kinda costly, but so are every other cell phone store.

I was having difficulty with my new S9 Samsu ng phone and Jesse took the time to find and correct my problem. Great service and explained step by step. Yay.Teri.

Andy was so amazing and patient with us, the whole 3 hours we were there.Thank You!!

This is the 2nd time weve been in the Champlin store since new management appears to be in charge. The first time a woman there was rude. This time we felt like we were interrupting her day. Short answers, no interest in helping us or working with us, acted like we were annoying her. We bought a phone from someone else and we wont go back to the Champlin Verizon.

Great service got me taken care of!

Joe and Keith HOOKED. ME. UP. 5 star service with a smile - Ill definitely come back!

Daniel was great, Daniel was informative, Daniel was the best Verizon information provider Ive had!

My family has been purchasing our cell phones and plans from The Cellular Connections Champlin location for over 5 years. Weve always found the service to be both professional and knowledgeable, and have never felt that we were being hustled or strong-armed into purchasing a plan or product that we didnt need.I recently upgraded and ported over my number back to Verizon from another carrier. Ray was terrific in sorting out an issue that TCC had nothing to do with, and was patient and courteous during the process. I cant recommend TCC enough! 5 Stars

Fast service and a nice staff member to help me.

Very unprofessional and sitting there playing games on their phone. Didnt even go on the computer once to try and help look for whats wrong or what to do to help. Very lazy like manner and no help at all.

Very rude people, didnt treat my son right he just got out of Army. The guy was totally disrespect and would b t cut him a break because he didnt buy his phone at a Verizon store. Hello they only have 1 option on base is a cell place you pick a phone and pick a carrier. I WILL NEVRR GO THERE TREAT A SOLDIER WITH DISRESPECT, HOW UNAMERICAN.