Illinois Department of Human Services lacks educated employees. I received a call from a highly uneducated company. The employee failed to provide details in regarding her phone call. I also felt like her communication towards me was fake, inappropriate and very unprofessional!

I called some time ago. First time someone hung up right after they answered second time Ms. Telemore was extremely disrespectful and was yelling in the phone, the conversation lasted maybe 30 seconds. It would be better to replace the people with machines for more efficiency.

I tried the Spanish department today and oh my gpodness, it is phenomenal!

Nobody there.in and out..but u gota catch the right time.

I helped a family member apply for snap benefits and everything went through just fine.When it came time to do the telephone interview they scheduled it on a bad day for that family member. They had their phone with them the entire day and not a single call from the caseworker let alone anybody from DHS. We have called numerous times to get answers and only once got somebody on the phone after getting a notice they were denied for missing their interview call that was never made. When we tried to explain that no call was made my family member was basically told it doesnt matter and and they have to file from scratch all over again.This office is sloppy and lazy. This seems to happen a lot with them even when there isnt a covid-19 pandemic going on.I say clean house and fire them all and hire new competent staff. Do an investigation to find which employees are committing fraud and charge them with crimes and make them serve time in prison for abusing a position of power and also committing fraud on a government file and record system.

Very helpful no matter tdhe issues.

After reading the reviews I understand why they don’t answer the phones y’all don’t know how to act when free money is involved

Thank you for all of your hard work helping the people of Illinois! We all appreciate your hard work! :) keep up the good jobs!

The security guy was kool...

Customer service was better than I expected but dont plan on having a quick visit, I waited over an hour to speak with someone about my case and they seemed understaffed. However, they have a lot of great resources available in the lobby.

Theyre open

We were there at noon and surprisingly got in and out in reasonable time.

Answered all my questions and everyone even security was very helpful. My visit was quick and I was out before I knew it. Sweet ☺

If I had any kind of complication that required me sitting there and waiting all day I would probably give this place one star. My three stars only reflect the last couple of times Ive had to go in and turn in paperwork. It was cleaner and more efficient than I remember it having been in previous years. Still a pretty unhappy place, in all.

How rude these people are. If they screw up your the one that pays the untimate price. A caseworker hung up in me today because she didnt like how I was asking questions. She thought I was screaming at her. Im not a soft spoken person, I was also in my kitchen which is pretty big so it might have sounded louder through the speaker. Not one time did I ever scream at this person. I was just trying to figure out what happened to some information and was told that she doesnt get paid enough to deal with people like me. I laughed at her and then tried to continue with the interview and she got mad and got an even bigger attitude supposedly with her supervisor standing at her side and hung up on me, she hung up on me. Its sad that people go here for help and they have absolutely no customer service or communication skills, but yet have to deal with the public on a daily basis. Maybe you should find a different job if you dont think you get paid to deal with problems that may arise with people that help pay your wage!

They take paperwork, say they will get back to you and never do. I try to call, and there is one of those crazy recordings (Press 1, Press 2, Press 3...), nearly impossible to get a person on the phone. Eventually it times out, and the recording says, exiting the system, and you get hung up on. I have in the past sent faxes that they say they never received, I have confirmed faxes a week after sending them and told that I will be notified of the result of the review of my application by mail, and nothing ever comes in the mail. I am bounced back and forth from one bureaucrat to another, given conflicting information that changes between Springfield and the local office. I guess my family is going to have to stay uninsured and take a hit at tax time. If you are an elderly person forget about it. My most recent attempt to call resulted in a phone that rang and rang until you are eventually hung up on. This is your tax dollars at work people, but these welfare recipients will be the first to tell you what taxpayers do and dont like to pay for. Hypocrisy. The reality is, that nobody can afford health care anymore, thanks to bureaucrats like this, lawyers, and insurance companies that have outrageously exploited people with ridiculously marked up prices.

The lady was very nice but the rules to help are not. And not very understanding. 😔

My 1st time ever being there & the experience was great thanks to the front desk receptionist & the case worker..keep on smiling!

They never answer the phone called 10 times back to back that’s a shame I have to drive 20mi to there office to get answers

I had a question and they couldnt have been any nicer I appreciate that very much

They DONT ANSWER YOUR CALLS NOR CALL YOU BACK! This place is an ABSOLUTE joke and some actions need to be taken with their poor phone service!

Not a long wait for me in and out great people my case worker is a good person honest and helpful with whatever she can help with, Does her job very well

This DHS office represents the worst of bureaucracy. Recently, I submitted a redetermination application for SNAP which I get on a monthly basis. I turned in everything on time, and supposedly all is approved, but I still havent received any benefits, and it has been 19 days since the date I would normally get them. I have been forced to go to the local (and private) soup kitchen to survive. Apparently, the richest country in the world cant provide even a minimal safety net to its citizens. I complained to the drones who work there repeatedly, but all I get in response is that they are still processing the application. All the slackers who work there should be fired. I would gladly take one of their places.

Just ok

They are always polite and willing to answer any questions I have !

I wouldnt go back there again. Receptionist was so rude. She claimed to be the supervisor in charge of the reception area, but she sure didnt act like one.

Good luck! I spent half an hour trying to find someone to talk to, simple issue that could be taken care of in a few minutes. Theres not an option on the Tele prompt for the matter I have. Im out of state and have nothing to go on.

I called on monday because it had been over a month since I applied. surprisingly got a nice guy who was very helpful. told me if I didnt get anything by Friday to call back. so friday came around and nothing so I call and surprisingly got a person again and she was very very rude. told me we cant have you calling everyday. I told her I had only called on monday because it had been over a month since I applied and the guy I talked to told me to call back friday. again she was very rude and said it still pending and hung up on me. that is not how you treat people.

The phone rings incessantly. Oftentimes, like today, the automated message says that the office is closed and doesnt open until 8:30 a.m., yet its five minutes to 9. The facility is clean, which is a good thing, because the wait times are ridiculously long.

I have been waiting 2 months to try and get SNAP. IN Bloomington, when I applied, it only took them 20 mins to call me. I dont have a car, so I cannot just drive up to the office and try to speak to someone .When I call, NO ONE ANSWERES. I press 0 over and over hoping someone will answer. NOPE. I FINALLY get a phone interview, scheduled to call between 8 and 10,no one calls!!!!!!!

Excellent service. Hardly any wait considering I didnt have an appointment.

The people are nice. Just takes a long time to get things done. You only get 1 hour at a time.

Evety time that I go there u must b at the right time cause I always seem to get through the line quickly. Bug waiting for an appointment is kinda harsh, usually have to either at before u go of bring a snack if some kind

Helpful with information

Me and my son was there at 8:30am and didnt get to to a caseworker till 1:23pm. That was a really exhausting experience.

Impossible to get any human contact. Voicemails say they will call back within 48 hours and staff never does. This is a social service agency, yet they do not serve. I still pay taxes off my wages which, in turn, pays these peoples salary. What a waste! Let me keep my taxes instead of wasting it on useless state employees, then I wouldnt need to apply for benefits!

Nice office very helpful people

DHS caseworkers and reps never answer the phone, they have inconvenient hours for people who work between 8am-5pm, their calculations to determine Snap benefits for individuals is absurd especially for those who work hard and try to make a living to feed their children in a highly and costly economy and still barely make enough to pay bills, there always seems to be miscommunication between Springfield office and the local office and the list can go on. I hope that DHS can develop a better plan to help people who are in difficult situations and binds such as not making enough to provide for children and still cutting Snap benefits down for less than $100 a month, individuals with disabilities and elderly, and individuals who have no transportation. Who can really feed their children for less than $100 a month even if they are working a full time job. That makes absolutely no sense how they calculate earnings.

Great service!

How are we supposed to get ahold of you guys??? I call and call and leave voicemails and no one ever gets back to me. Im coming to you guys today. But I feel like even then no one will be available to answer my questions.

For the long line and one window the wait wasnt bad at all!

The Rent-A-Cop is a joke and rude to people. His company gave me the run around about reporting him for being out of line. The office is a mess. Have spoke with different case workers some are nice and a few r just down right rude. If I didnt absolutely need it for my son; would make it happen without.

Wait times are ridiculous. I advise to utilize their online services which are much more convenient.

You never answer your phone...when I call no one picks up not even a recording it just rings...Im disabled and cant come to champaign and I live in Ford county I hate the system... its broken and you guys cant even have more then 1 person helping those of us who need it.

Its very difficult to get through to anyone without having a direct number or an extension to your caseworker. i also dont have a car, so it makes it more difficult to find a way to turn things in when i have an appointment.Even with these hoops to jump through, Im still extremely grateful to have medical assistance that help pay for my prescriptions and doctors visits. throughout my pregnancy i didnt pay a dime in medical bills. everything i saved could go toward diapers, baby things, and food. :) thanks to DHS, i had/have the opportunity to be on their LINK program and Medicaid. if you think about what you have to do to get there...and how much it winds up saving you in the end, its been totally worth it.Thank You. :)

Customer service leaves something to be Desired. Long lines out the front door!

We had to go there personally since we couldnt get through by phone. Once we talked to a real person things moved rapidly after 3 months it took less than a week

The phone just rings and rings. Doesnt even go to voicemail. How are you suppose to talk to anybody?

DHS caseworkers and reps never answer the phone calls

Its very Difficult to get a call back from anyone. Also takes a long time to get answers from anyone about anything.

Very nice and Helpful gentleman

The operator is NEVER available, so dont bother calling. Ive witnessed the phone off the hook several times! Arrive early as possible and be prepared to wait.. FOREVER!

Good days and bad. It seems like corporate does not have their act together. Any problems are procedural at the top, not the fault of this office. They do what they can. Expect to wait.

Didn’t call me for my appointment. Can’t get through to any humans

Horrible, they close at 5 and my mother was supposed to be contacted by someone and they still havent called her. Horrible service, seriously seems like the people that work there just work for the money.

Not enough people working God forbid if you had to see a case worker. You were there for the day

This place is a joke its 8:50am and the office is closed please call back between 8:30 and 5. Well hard to do when they are suppose to be opened but yet you call and they arw closed!

No one answer the phone

If you just need to drop off papers it doesnt take long. Line is short usually for that. Not much parking space. Difficult to get in and out of the lot

They never answer the phone

It was open

Great place clean efficient

Long wait, bad building layout, but thats what you get I guess.

Never answer your phone thats sad cause what if someone cant make it in your office then how are they suppose to reach you if its a emergency smfh

Still owe me money 4 services provider.

Customer service is terrible, long wait times and lines.

Very nice people

From my experience, everything is OK.

Just PASSED BY

Ok

The waiting wasnt too long!

Wait time is ridiculous!

Gwen was awesome

Like a scene from Kafka.

Hate that place.

State issues

Friendly staff!

Clean

Slowest service ever

Long wait time

Useful

Sucks Long weight..

Very busy