My favorite insurance office ever!I had them previously and the rates were amazing!Got my husband to change our house and his vehicle to them.Saved a chunk of change.Love the staff too!

My husband and I had American Family since we moved out to Washington in 2009. Now its 2020 and we feel that the price is ridiculous. Literally jumped $30 like we had been in an accident like it was our fault. No discounts on: 1. No accidents and 2. No tickets. Granted, insurance rate do increase between $1.50 to $5.00, but $30?!?!?! We are searching for another insurance

Kevin and team are great and always there to help. Competetive rates!

I have been with Kevin Wasson American Family Insurance for almost 13 years. Always great service, I never have had to wait on hold for my call to be connected, I get to speak with a real human, who speaks my first language intelligibly, (I speak English, Im not sure if they have any multi-lingual capacity for service, but I would not be surprised if they at least have someone who can speak Spanish fluently, because there are many Latina people in this area). Great business, no bad or unsatisfying experiences. Highly recommended.

Very nice, will work with you. Very helpful.

Great people at this agency. They will do everything they can to beat other local agencies. If you have tickets in the last three years and accidents in the last 5 years the best thing is to be honest with them. Tell them you want state minimum on PD/BI and that will decrease your payments each month. That is if you have been in any accidents or have had tickets in the last five years.

I have been with American Family insurance since the came to Centralia. I have home and auto with them and they have been the best insurance company that I have EVER had!

They dont even deserve one star. This is the worse insurance company Ive ever had to deal with. First they will rope you in with amazing rates then they will run a background on you for old tickets, and use any comprehensive claims as points against you - which they will then, use as an excuse to hike your bill almost double. When I did decide to switch insurances, they came up with a bogus bill saying I owed them, and quickly sent that off to collections. It was a wopping $40, a phone call would have sufficed.Would not recommend.

Awesome customer care

Its amazing

Great people, fair rates.

Why is it the number one insurer in the USA