My car was experiencing some loss of power and eventually wouldnt start. My usual mechanic couldnt figure out what the heck was going on. He recommended this shop. First of all they came to my house to tow it to the shop. Yhen they were able to correctly diagnose the issue without ordering any new parts! Very fair and honest in my opinion. The work took a few more days than I would have liked but my car is running beautifully and thats all that matters. I will not take my car for any work ANYWHERE ELSE! Im an extremely satisfied customer. Will recommend to friends and family.

This place was used when I called AAA when I had a flat tire. I was helped by Stephen E. Stephen was unable to fix my tire. He didn’t bring the right equipment to get the tire off. I waited two and a half hours for him to come and he couldn’t even help me. Left me stranded on the side of the road and just said “call a tow truck”. I wasn’t going to wait another 2 1/2 hours for AAA so I paid for a tow. This place is terrible.

Called for towing and they arrived within 30 minutes. The person who helped me was polite and helpful. Would use again.

They are awesome. Fast and nice all the time. Honest on what needs to be done. #1

Worst business ever they were called by Suffolk PD to take a car of mine that was in an accident I asked to tow it to my other shop they gave me a hard time about it then they tell me it’s $180 and I’ll deliver it I wait there six hours for the tow truck to show up never shows up with the car I go to the yard and they charge me 300 After they told me 180 do not recommend this business at all to anybody and will be following up with the town of Brookhaven to turn them in for scamming people.They are the nastiest people and they hang up on you.

I`ve been using double n for at least 4 years they have been honest trustworthy and i have no worries leaving my car with them i have recommended my friends to them many times

Neil and the team are always able to take care of my cars. Needed multiple tows, and it was never a problem. Professional service, and quality equipment. Will use them for everything I need moved.

Neil is the best, great customer service and work

I was met by Jay on a Referral have appointment Im sure theyll be able to solve Electrical problem on my 20yr old ML350 MERCEDES

Thank you guys so much especially Josh!!!! You are awesome. Honest and professional. I cannot thank you enough on your professional guidance and honesty! You advocated for me to the insurance company and gave me better advice than any business I know! Thanks a million!

Very professional and knowledgeable mechanic/staff! I’d give them a 10 star rating if it would let me.

Amazing service!!! great price 👍🏾

Honest, friendly people. Competitive pricing. Local company.

My car broke down and Double N came out to tow my car in and fix it. They did an awesome job and were very fair and honest. It was nice to have someone take care of me like that, would recommend to anyone in need. Thanks to all the boys at the shop.

Awesome company! Did a same day tow for my Honda Civic and the pricing was great. Would definitely recommend them and use them again.

One of the best shops in Suffolk county. Had issue with my truck and Neil figured out the issue same day and I had my truck back the next day. Fair priced and honest work.

Tommy, the driver came over promptly. Said we needed a battery and went back to the shop, came back quickly and installed it. He was courteous, efficient and accommodating.

Double N Auto is the worst. Unprofessional and rude most of all unprofessional!!!!!! I am a pregnant woman sitting in a hot car cuz my car stopped with me I called them they said they are 5 minutes away and then they said 20 after that they stopped answering my calls hung up on me they never showed up, I am writing this review as I am sitting in my car while pregnant since 2:00 PM and now its 6:48 pm and they still didnt show up.

They had my car in the shop for 10 days stated they repaired a computer module charged me $1095 to fix explained that it took so long because he had to ensure he was fixing the correct thing. I left the shop I didnt even make it a half a block down the road and the same problem I was having prior to bringing it in happened again, I had them come get the car they brought it back to the shop had the windows open in the pouring rain while trying to diagnose it. I removed my car from the premises in fear of more damage from the rain, they refused to refund my money stated it was a different problem. The owner became irate with me cursing and screaming like a lunatic and demanding I leave his property. I took the car to another shop were they had to replace the same computer module that was stated to already have been replaced,and it only took them 3 days to do so. I contacted the merchant again to refund my money, I offered to give them the part they claimed they replaced back but he still refused he demanded I leave and that he was calling the cops

Excellent service, completely reasonable prices, friendly staff. They even fixed a problem for free because it was easy for them (but not for me).

I Would have gave them minus five starsIf it were possible. The worst experienceEver. I Just got word from the other mechanicshop I got my car towed to he said thatWhile Double N towed the car to their shopThey must have hit a very big pot hole andAs a result the bearing needs to be changedI am starting legal action against them. IfYou have had a similar situation and wantthem to be held accountable PleaseSTAY AWAY from these crooks

My son, a Stony Brook graduate student, got into a minor accident in the snow in our Honda CR-V, and AAA towed the car to Double N. They did a good job on the repairs with Honda parts. Since I had other work to be done on the car at my dealer a few days later and had not used Double N before, I asked them to have a look at the repairs. They confirmed that the parts were as expected and the repairs were done correctly.

The worst shop on the island. Had my truck for months and did nothing that they said they were going to do. Broke more things than they fixed. Towed my truck wrong, made the hub explode. Hit something on the passenger side of the truck and pinched it so it’s hard to open. Sold things on the bill that I did before the shop got the truck and tried telling me they did it.

Horrendous experience. Worst mechanic, customer service, car servicing. Owner is fowl-mouthed and aggressive. My story is very long so Ill sum it up in a brief-ish summary. They installed a new battery when it didnt have to be replaced. Then it still died on me. Had it towed back. Owner said a simple wire was loose. They misinformed me about my check engine light, saying that the battery dying made my computer all wonky and that it will stay on regardless of the repairs. Owner yelled at me for trespassing while I peaked into the garage just to speak to him bc I was there for way longer than expected and he knew I had to get back home to get kids off the bus. Woman I spoke to on the phone was VERY rude and then when he I brought it up with the owner, he said, thats my wife you were talking to miss and got in my face to instigate. Started a confrontation with me while I had my little girl there (shes four), right in front of her. I could go on and on. Ive never been made to feel like they all made me feel. He threatened to have me arrested if I didnt apologize for getting loud with him, meanwhile he took me outside to discussthe matters and insisted on yelling at me and reaming me out. Ive never experienced anything like this place. Waiting area is a dirty hallway just up a narrow, steep set of stairs, with workers passing by constantly, lady on the phone, 2 seats to sit in. All in all, awful service, awful price especially for a battery thatdidnt need to be replaced in the first place! Im a calm, sweet, non-confrontational person yet this guy just pushed and pushed my buttons, purposely to get a rise out of me, and then demanded an apology from me! Im still waiting for mine!!!

Thanks Steve for towing my car today to my mechanic. I have AAA tow service and Steve of Double N auto arrived in less than 20minutes on a holiday weekend too. Thanks for great professional and quick service!!

Have brought my car in several times over the years. They always call to let me know what they find, offer any suggested maintenance, and resolve the issues at hand. Courteous and knowledgeable employees.

The absolute worst towing company in the world, claimed they couldnt find my keys. Camera recordings shows the driver retreiving my key from off my back tire, going thru my car, and putting my key on my back seat then leaving the scene and reporting to Hyundai Roadside assistance that he couldnt find my key. Im currently making a police report.

DO NOT LET DOUBLE N AUTO TOW YOUR CAR!!!!DO NOT LET DOUBLE N AUTO REPAIR YOUR CAR!!!They were contacted through my insurance company when my car was in an accident & towed my car to the auto body shop of my choice. When they towed my car, the tow truck driver hooked my car up to the tow truck using the chains with hooks at then end of them. He placed the hooks not on the frame of my car but hooked them onto my tie rod on my passenger side tie rod underneath the car when hoisting my car onto the tow truck bed. Mostly likely unknowingly. Causing my passenger side tie rod to be bent.So as would anyone, I called the company to inform them that one of their drivers had damaged my vehicle during its transportation to the body shop. At first the receptionist denied my claim that they had bent it & after much arguing with her, I demanded to speak to the owner, which then he agreed to take a look & fix my car at no charge to me. So the next day I dropped my car off so they could replace the tie rod with a new one & to have them do an alignment on my car because the bent tie rod had thrown my wheels out of alignment.So I picked my car up that afternoon & checked the car to make sure everything was done correctly & everything checked out for the moment until I left the repair shop in my car. After which I noticed that as I drove my car it was still pulling to one side of the road as I drove. I then took it to my mechanic (which I have been taking my car to for over 5 years & is very honest & has done a lot of small repairs at little to no charge to me) to have the work looked over. After which he had told me that DOUBLE N had clearly lied to me about preforming the alignment on my car because it was still way off alignment wise. So at that time I had enough of being played games with so I went back down to DOUBLE N AUTO to speak to the owner in person.When I got back to DOUBLE N Auto I went into the office & asked to speak to the owner. So I explain to him the situation, after which he continues to tell me that he had his mechanics do the alignment & that my car was perfectly aligned. So I called him out on his lies telling him I brought it to my own mechanic & had their work checked over & that I knew he was lying straight to my face. He then began to belittle me by telling me that I had no idea what an alignment is as if I am stupid & dont know that a wheel alignment is part of standard automobile maintenance that consists of adjusting the angles of the wheels so that they are set to the car makers specification. The purpose of these adjustments is to reduce tire wear, and to ensure that vehicle travel is straight and true & that he wouldnt do anything unless I had the print out from my mechanic showing that it still was unaligned.Not only that but the tie rod he installed was of poor quality & I am just replacing it now after about a year because it doesnt fit properly & is causing my steering to vibrate severely.I honestly wish I this review would allow me to rate DOUBLE N AUTO with 0 stars because their work & customer service are absolute garbage. Just like their owner!

By far the best diesel mechanics i know, diesels arent the easiest to deal with. but these guys know what there doing. best diagnostic tools available. and very passionate and experienced mechanics. ive been using them for the past 3 years. and i have been to other places. all i have found is part changers and headaches. if you need service for your diesel truck call ask for josh, frank, or Neil.

I had a flat tire. Noel was the first service man who came to help me, my car didnt have a spare so he helped fill it. Unfortunately, the leak was more substantial and I had to be towed. They were super nice and helpful and got me going in 1/2 hour.

Total RIP off and shady service. My Infiniti wouldnt start for some reason, and had to have car towed to Double N Auto. The person working there (might have been owner or mgr) proceeded to tell me he put techron in and billed me for $125.00. The techron cost $6.99 at any auto store. Never trust a mechanic unless you been dealt with them in the past. Most are dishonest.

Great peoples and they do good too.... shot out to Neol for away staying ontop of everything..... thank you for your service

I had the worst experience with these people TWICE. Their costumer service has to be the worst Ive experienced. I encountered them through AAA where they had to fix my flat, and broke my side mirror. I was assured they would fix it, however when I called for them to do that, I was called a liar, yelled at, talked down at and hung up on. Completely unprofessional. A few weeks later I needed my car towed and AAA told me they were the only ones available, despite telling them I would prefer not to use them. They came to my house, called once, left and then proceeded to tell me in the same unprofessional attitude. I explained to them I was on the phone with AAA thats why I missed their call. Eventually came back 7 hours later. I dont mind working with unprofessional people, this is nyc after all, but their rudeness has been unmatched. Stay away from this business.

Run from this thief! I had my car towed there for an alternator, and he try to rip me off and charge me double then everybody else wanted. This is supposed to be the AAA gas station and they are using that Monica to rip people off! When I told him no and I had to get my car out of there he charged me $80 diagnostic fee and $70 and storage fees even though they will close on the weekend. If possible I would give this thief zero Stars

Can you give them 0 stars... this place is a ripoff... put in starter.... 3 weeks later ... need a starter.... car dead in driveway again... same reason they came to tow it... also. Check engine light on.... they said get valve.... drove in 1 week check engine light is on.... pep boys said get valve.... 440 dollars wasted... this place is disgusting

Well, I cant say that they ever fixed my car/truck because I never went there but I will tell you that I got stuck on Nicolls Road tonight. I called AAA and they sent Double N auto. Noel who was very professional and nice towed my truck to my house. The wheel was about to fall off because the lug nuts were all loose. I wanted it towed to my house. I placed the call to AAA at 6:20 and by 6:40 the tow truck found me on Nicolls Road. I think that was great service.

Fast towing service. Courteous drivers.

Best towing company around

Had a customer come into my shop with a ME/BE check engine light. I have worked with theses guys before on programing American cars and called them to see if they could help on this one. Turns out they have all the factory scan tools and do reprogramming for several high end auto body shops in the Centereach/ Smithtown area. I sent car there and my customer was ecstatic with the results and Double N saved him $$$ over the dealer !!!!!!!

As a female in my 20s it was really nice to walk into an auto shop and not be screwed over, great price and friendly staff!!

Referred to Double N Automotive by AAA, and the tow was prompt and professional. Good service - highly recommend!

Awesome tow service. Fast and friendly.

I have aaa and my car broke down aaa said they were close by so i took it to them a 1500 came 150 i thought i agreed they replaced my transmission and axle i get it the money i pay two days it brakes down again i pop the hood no dipstick they broke the transmission dipstick and the transmission look like it was never been touched i took it to another shop they said the engine was shot im going to court

Stay away from these CROOKS...towed my truck from a AAA call to their shop. They destroyed a $300 computer chip key into pieces and wont take responsibility for it. They claim the key was corroded and didnt work. Would I have given them a key that was in pieces? These idiots hid the key that they broke in a dash compartment, said nothing and deny they broke it.I told this genius owner Neil that I would write an honest review of his shop on FB, this site, AAA and BBB..he told me to go F*** yourself and said he would sue ME for liable then hung up on me.An underhanded owner and liar.Next calls are to AAA and BBB to report them.In the area use Dee Pat Automotive on Middle Country Road in Selden...reliable, HONEST and fair.

Quick response, good price and no problems. Definitely recommended

Fast and great service,Neil the owner knows his stuff

Absolutely never take your car here!! When the tranny started to go in my car I purchased a used tranny from a junkyard and brought it to my mechanic to have it swapped out, turned out the tranny was n/g and the junkyard brought out another one which turned out to be missing pieces. I called double n on a recommendation from a friend and they went and picked up my truck and the 2 trannys from my mechanic and quoted me X to do a tranny rebuild. When I went to pick up the truck they charged me Y and seemed to have lost the 2 trannys that I needed to return to get my money back. I drove the vehicle from the shop to my house approx 6 miles. When I turned it off I opened the garage door and when I turned around to close it I notice antifreeze pouring out from underneath and the tranny was also leaking. I immediately called these guys and they came and towed it from my driveway. FF a few days and they told me that the radiator was defective and that was the problem and it was a coincidence that it blew when I left their shop and the tranny wasnt leaking it was just some runoff. They also told me that they overcharged me for the tranny so they would replace the radiator for free. I got the truck back a few days later, drove it to my shop and parked it inside. Looked underneath and noticed that the tranny was still leaking and it was leaking coolant. I called again and they told me to bring it back whenever I got a chance. 2 days later the coolant leak was so bad that it couldnt be driven. I called and they picked it up again. FF a few days, now they say that the thermostat was bad and thats why the radiator blew and the rad was under warrenty but they needed a new stat and housing that they cracked when they removed it. (In the midst of all of this my friend who recommended this place takes his truck in there to replace a water pump. He picks it up and gets it home and guess what...puddle of coolant in his driveway). Waited for truck to be ready and when it finally was I went to pick it up and was told that the tranny is still leaking and I would need to bring it back yet again. Got it back to the shop and guess what still leaking coolant. Brought it in a week or so later and 3 weeks later they finally said it was leak free but they couldnt get it started and I would need to pay for new plugs and wires and that it was just another coincidence that this happened at their shop. I went to p/u and Brian the guy who swears that everything is someone elses fault and he personally checks everything told me that he picked the truck up from the tranny shop himself and drove it back and there are no leaks and the tranny shop screwed everything up and they didnt even put the doghouse back on so he had to do it himself....Drove away and quickly realized that the doghouse was not attached as the cold air and engine fumes were pouring in the cab. Back at the shop, no tranny leak but guess what, still leaking coolant!! The leak was from the thermostat housing that they charged me to replace. I wound up removing it and replacing the gasket myself and now it is leak free over $3,000 later and a lot of wasted time energy and being scammed by a bunch of total amateurs. To be fair from what I hear the owner is a expert mechanic and does spectacular work but he supposedly only comes by the shop once every 3 or 4 months. While all of this was going on another friend of mine brought a truck in there to get inspected and they told him they couldnt do it because it needed ball joints so he took it to another shop and they passed it no problem and when the inquired about the ball joints he was told there was absolutely nothing wrong with them and he wouldnt need to do ball joints for another 100,000 miles! Do yourself and your vehicle a favor and stay far away from this place.

Double N Automotive is an excellent repair shop, AAA certified. They got me out of a tough situation and were totally understanding to my situation.

AAA service fast, efficient, polite, friendly, clean.

Nice place

Biggest rip off towing service. Rude and nasty drivers. Changed three time then what was quoted. Done use them

Coworker came to work with a cell phone video of this guy screaming at my coworker telling him to get off his property.

Helpful and informative!

They are great

My guys

RIP OFF PRICES👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

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