I was denied service by the office staff because I would not sign some unnecessary documents giving them blanket authorizations. Not a welcoming environment. Best to find a new doctor.

Was given a surprise $4k bill 2 months later for nothing more than going in with a stomach bug and getting a quick hydration IV. They make it incredibly difficult to access their website and find out any further info, only telling you that you will eventually receive a paper bill.Edit: I finally got access to the statement and it provided no further explanation. The charge is $3,800 for General Classification. It is frankly disgusting that they can charge someone that much money for minimal treatment and give no explanation.

Good Morning: I would like to vent my experience at Colorado ENT Parker Hospital : Way back on March 30 I made an appointment which was for May 24th at 845 a.m. So I got up dressed went to Parker and walked in. Found they are moving to building next door so I went there . Handed my paperwork to the lady and she said we have no appointments today and handed my paper back to me and stood there looking at me Like I was an alien. I said this appointment was made 2 months ago you folks could of called and changed it . She said nothing I turned and walked out. Little over an hour after i got home got a text for a appointment Monday at 845 .Well I happen to have a remote with my primary 9 so I punched in No and tried to say why and was canceled out. I called almost 930 Monday and the gal I felt was actually not caring at all and said earliest I could get in is August . excuse me for being inconvenient to you but you Messed up I didnt . You should of asked who I was at the desk friday and called me and got me in asap after my remote which i didnt think I should cancel because YOU messed up . So I shall most certainly find someone else and if its September at least it wont be with you . Richard Ziegler

Not only do they not help you and contradict each other, they alter your records before forwarding to a new provider, not documenting your medical complaints and claiming you’re mentally ill to insure you cannot seek help elsewhere.Kind of sloppy since they’ve been billing my insurance for expensive diagnostics.Unethical. Illegal and it ain’t over!In reference to owner’s response: please read my previous complaint, it has nothing to do with billing amounts for different visits, it has to do with inaccurate record keeping and unethical business practices.

I had a terrible experience with this emergency room. There was VERY little communication from the staff from the time I got there. They kept saying they were going to do something and then I would have to call several times to get it done. The care was unacceptable.

A doctor from this conglomeration nearly killed a family member. She fired the doctor & rather than learn from her mistake the arrogant doctor (?) had her staff shuffle the books & list her dismissed & banned her from any doctors in our area. She should have used this & learned & improved the care she provided. Guess its easier to go with the fantasy. Too bad. Too bad. This doctor has a name. We should have used.

This place has an awful business and billing department. In March 2020, I was double-billed for a procedure in Frisco CO. Total of $77.14. I have spent HOURS since then trying to get a refund. No dice, even though Centura concedes that it owes me. First, you wait an hour to get someone on the phone. Next, the person who answers puts you on hold. Many more minutes go by. Then, to reach a supervisor--more minutes. Then, you get someone who pledges to work on it and call you back. She never calls back. You have to start all over. You can bet on this: Centuras system has been set up by some Harvard MBAs who know that, after a while, most customers will just give up if you put enough obstacles in the way. They keep your money and the bottom line is better.

They lie to people about charges then send you more bills on top of regular charges. This company has lost its DTC location due to their poor quality of Healthcare and horrendous reviews. Shows how terrible and unethical this company really is.

AWFUL experience. If at all possible, do NOT use this company. Plain and simply it reflects the current state of Americas healthcare system - trash.

Went to a Colorado springs location for my physical therapy. Was told I had 20 visits per year at 100 percent covered. Am now getting a bill from centura health for my visits. A SURPRISE $363 bill (plus more coming), IS NOT HOW YOU DO BUSINESS. No one checked my benefits before I went to PT. Furthermore, when I asked PT, someone in billing stated that it looks like my insurance wasnt being billed. I called my insurance and got the real story. I have a deductible. YOURE A MEDICAL INSTITUTION. GET YOUR PEOPLE TRAINED. GET THE BILLING CORRECT. YOUVE LEFT ME IN A SITUATION WHERE I NOW HAVE TO JUGGLE MY FINANCES BECAUSE YOUR EMPLOYEE GAVE ME INCORRECT INFORMATION. ONE HUNDRED PERCENT UNACCEPTABLE!!!!!

After calling Centura Health and my insurance numerous times about a claim that did not go through as in-network, I submitted a complaint to the BBB because Centura Health wasnt understanding the issue from my end. It turns out that my insurance had both an in-network and out-of-network deductible.When I told Centura that the claim was processed as out-of-network, they thought it had processed properly because from their end, they saw that Blue Cross Blue Shield had discounted the rate and applied the visit to my deductible (the wrong one, but Centura couldnt tell that). I finally got Blue Cross Blue Shield and Centura to speak to each other instead of using me as a go-between, which resolved the issue. Blue Cross Blue Shield properly processed the claim, and Centura is no longer showing a balance due on my account. Colleen M. from Centura was extremely helpful with the BBB complaint and helping me understand what went wrong.The whole process took two months to straighten out. I really think that everything could have been resolved more quickly if Centura and Blue Cross Blue Shield had just communicated with each other from the start. I understand that my out-of-network deductible was an oddity because one Centura rep said that he had never heard of such a thing, and he asked if I was positive that I really had one. I know that Centura deals with a lot of billing issues, but they shouldnt just assume that the customer is wrong. I could have given up after the first four calls. Im sure there are customers that do give up and lose money in the process. I wish insurance wasnt so difficult for everyone—consumers and doctors/health facilities.

The front office at Colorado Springs leaves a lot to be desired. It started with a 20 min hold on the phone. I have tried on 2 occasions to make an appointment with Dr. Klein who has been my physician for over 30 years. I have not seen Dr. Klein since 2014 due to retiring and moving. I am now preparing to move back to Colo Springs. The front office told me Dr. Klein does not take new patients. I can understand this, but seriously, after 30 years I dont consider myself a New Patient. I requested to speak to his nurse which was denied. I requested the front office check with Dr. Klein to verify he would or would not renew our doctor/patient relationship. The exact words from the receptionist were: yes I can do that but he has left for the day so it will have to wait until tomorrow. I said that was fine and I left my phone number. That was a month ago. Its a shame I have been treated with such disrespect when all I want to do is receive treatment from one of the best doctors in the State of Colorado.

One star is being generous. Seemed totally unorganized. No body seemed to know what anyone else was doing. Charged for speciality care that was not necessary. I am a legal guardian and mother of the patient and they refused to acknowledge his presence at the hospital. A doctor didnt know why my son was on oxygen and told me not anyone else did either. The hospital made a lot of money out of this. Why would I want to speak to a patient advocate, which is that they offer. Who signs their paycheck. If we have complaints why cant we address these issues with the medical director?

Ian and Karen from ICU treated me with outstanding care and respect. Im not an easy patient. Bullheaded and not one to follow rules. They were patient, professional and respectful beyond what should be expected of any care giver. Thank you. Others should role model after them.Frankie L. Retired OR/NP

Absolutely do not recommend to anyone. I went into Southmoor Urgent care on Hampden Ave in Denver, CO for severe side and back pain on Thursday June 18th a touch before 8 am. I thought perhaps it was a torn intercostal muscle from a small sneezing fit I had the day prior. Ive been wholly unable to get more than an hour’s rest at a time as I cannot lay down comfortably or take deep breaths. When I was brought back into Room 1 the nurse (Marty, older white female) was very rough with me, aggressively pushing my arm back down when she was taking my blood pressure RELAX she said, as if I was not in distress from my pain and the position she had me in, I told her anything other than sitting up right caused me pain, she insisted I lay back. I was giving my account of what happened the days prior and my medical history but I was continually cut off so she could address the next point. She quickly ran through illnesses/disorders I could have said yes or no to, like depression, anxiety etc, but I was not given more than 3 seconds to respond to the entire group of disorders she listed and no time to go back and address if I did struggle with one of the aforementioned illness. She showed no empathy and kept asking if I could be pregnant. I also said no when she twice asked if I did recreational drugs. Almost nothing was written down or typed during the 20 seconds I was given to explain my mental and physical health history. When discussing my pain, it was Well I know youre uncomfortable but whats your pain level? I said it was an 8 normally and 10 when I laid down. When the doctor came in to discuss the possibility of kidney stones he said Well normally I’d be worried if you had a family history of them -there was nowhere in my chart that stated that nor did they ask me- so I mean we could do a CAT scan but that might be overkill huh? As if furthering my treatment and finding the root cause of my pain was overkill. I was asked multiple times to show where I was hurting and to tell my story but no matter how often, or how clearly I explained to them, they continually mixed up my story and symptoms, and did not make it a point to get it straight. Additionally, my symptoms of nausea and headaches were not discussed or noted. The doctor (Lee Andrew Replogle, MD), pressed on my back and spine and despite this causing extreme pain for me, no response or explanation was given as to why or how any of my symptoms were arising. Chest X-rays were done but they were not explained to me or even shown to me. As such, I asked for a copy but was told You can just run some errands and come back, I had no errands to run because I was in too much pain to even make it to work, I had nothing planned but to lay in bed all day. But somehow to them it looked like I could just shrug it off and keep going about my day? I was shown some papers and instead of having them brought to my bed -I was essentially not moving due to pain unless they made me- I was made to get up and sign these papers, which included me bending over, which was very painful. The nurse stood very close to me while I read what was to be affixed to my signature, not giving me 6 feet or showing any patience while I was trying to comprehend a new document while being in severe pain. My diagnosis was Flank Pain and my plan for treatment was Tylenol. As I sit here in pain despite several rounds of OTC pain meds already, I really hope this is nothing more than a pulled muscle, and that these medical professionals didn’t neglect to find the real problem. This medical facility not only cause me pain, but also softened my cries for help and charged me for procedures I did not benefit from.

Phone calls wont stop and they hang up when I answer. I tried three times to set up automatic billing and it never works. When I call they say they are having issues. Now I am behind because of it. Take the money out when you should and stop the harassing calls.

While returning to Texas after a Breckenridge, Co. vacation, I became violently ill.. We got to a motel and called the EMT who arrived immediately They transported me to St Thomas More Hospital in Cañon City, Co. The attention I received from the staff and Dr. Bresnahan was outstanding . I recommend this hospital to everyone. They even made arrangements for me to have oxygen so I could continue on my trip.They also explained what my insurance would pay and what would be my responsibility so there would be no surprises later.A very well run organization.

This organization doesn’t care about people at all, just money. I was given a 15k hospital bill for less than a 2 hour visit for a non-life threatening issue. They use an arbitrary point system for assigning level of emergency, and once you meet or exceed 8 points you’re considered a level 5, the same as heart attacks or lost limbs. An oxygen clip on your finger counts as 2 points as an example, so it’s clearly designed to reach that 8 point threshold quickly.They also told me my account was on pause while I was disputing the level 5 classification, and then when I started receiving letters from collections, they refused to make it right.Criminal organization! Avoid at all costs!

Entirely driven by dollars and lawyers. Sure, some decent health care comes out of this sometimes. After all, they are on the hook to deliver. But when it comes to tasks they cant bill for or be sued for not performing, such as picking up the phone, these guys fall short. Been on hold now for 18 minutes.

Received a one-line bill for ER services of over $4,500 and was unable to get any breakdown of the charges to review for accuracy for our 3 hour non-emergency visit (told to go by physician prior to next day appointment). While majority was covered by insurance, I didnt think it unreasonable to have an opportunity to see what made up the charges. Never had this kind of issue or such a large bill from similar facilities in the past.

My coworkers are like my family. I enjoy coming to work everyday!

This is meant as a public service announcement. Centura Health is awful. Their portal is supposedly for test results and communication. It goes unmonitored. Refilling prescriptions is an undertaking. Physician turnover is stratospheric. Save yourself unneeded anxiety and go elsewhere...I did! Witch Doctors are preferable.After over a month, no one has contacted me to see what is wrong. They either know or dont care. Take your pick.

This place has a nice deli in on the ground level. Its a hidden gem.

Seriously. This organization is way to big, out of control, with no regard for their patients. That bottom line is the only key they recognize. Now with their new cloud, with all our information on it for the world to see, I expect to see adds from China any day. The California based cloud system will be the next big hack, and we the patients will pay the price.

I started using Porter Primary Care in Denver in 2014. My first visit there, I had to wait for 45 minutes past my appointment time in a cold room with only one of those paper gowns on. No on came in to check on me. On June 4, 2019, I came in for a severe infection. Dr. Ramaraju is my physician. At the end of the examination she told me about some yoga that she is doing. I told her that my yoga certification of nearly 30 years does not allow me to mix methods. She continued to push and left the exam room and brought back some fliers. I felt this was really disrespectful as I am an expert in yoga and she is not. She wrote three prescriptions for me. Because of not giving the pharmacist correct instructions, it took multiple phone calls and trips to the pharmacy over a 24 hour period before I was able to get all the prescriptions filled. On June 8, I called the on-call physician, Dr. Keney as I was having an allergic reaction to one of the medications. During the course of the conversation he was patronizing and called me young lady several times. He had my chart so he knew that I am 70 years old, an elder. I consider that his behavior was disrespectful. I am probably going to change clinics as two out of three of my experiences with this clinic have been horrible.

I was impressed with how much the people there helped me with trying to get to an event there. There was a huge cafeteria and it was beautifully decorated

I was referred to Porter hospital to have ultrasound tests done on both legs on 03/26/2019. Tests were to determine the condition of my arteries and veins which proved I definitely had a problem.After seeing a specialist I was sent to Littleton hospital on 04/23/2029 to have an outpatient procedure placing a stint in my left leg artery. Note: had to pay $1200 up front or I could not have the procedure done. Not told about that until the day of check in.At both hospitals I must say that the staff was very polite and good at their jobs.MY PROBLEM, I have asked for an itemized bill five times now to be sent to me with no results!!! But Centura keeps sending me just a statement with charges for procedures that I never had done at Porter hospital and the almost $36,000 charge at Littleton hospital and still no itemized bill in my hand.They have charged my insurance company for all of these procedures and got paid for everything but my deductible and they are logging me in as late payments...whats wrong with this? They want me to pay but they (billing dept.) do not respond to me.I am willing to pay what I owe but I will not pay for something that I did not have done.CENTURAS PROBLEM: I have informed my insurance of the wrongful charges on my bill that they paid for, told them that I have asked five times for an itemized bill which I still have not received and now in the process of retaining a lawyer. 9NEWS might be next.

Greedy greedy greedy. They act like they care about patients and the rules they must abide by, but at the end of the day their goal is profits not health.And my patient advocate doesnt return calls or emails, nice!

Avoid this place like the plague! If I could give 0 stars as my rating for this joke of a medical facility I would.We waited at the counter while 6 employees sat around and joked with one another. After 5 minutes I asked if we could check in for the appointment and we were treated like we had interrupted their fun. So unprofessional! One individual took my copay and apparently never entered it as we were sent to collections for non payment of the $30 copay.My daughter was given an injection that made her sick for 2 months after the injection and was she NEVER advised about the side effects. AVOID THIS PLACE!

Terrible patient service I have never had such shoddy service with a physicians group as I have had with the General Practitioners office at 2030 Mountain View in Longmont. I do not recommend doing business with this group if you can help it. The Dr is fine, the office help is very bad.

I hate leaving bad reviews, but if this is the only way they will read this, I guess it must be done, I have been calling month after month to hear if paperwork has gone through and they keep saying it is being processed and will take from blank to blank business days, this has been going on since the beginning of October. I am calling but it keeps going to disconnected. I cant get a hold of anyone and in the past, when I do, no one has any idea of what I am talking about and keep sending me to either the same number I dial to get to them, or to a phone that goes disconnected.

My wifes water broke and we came to the Hospital in Castlerock Colorado and the Emergency room desk clerk stopped us and told us she refused to let us in to get help unless we paid $ 1,656.00. I had my one year old son in my arms and all of our bags. The Lady said that the marks on my account said that I had to pay.. I ended up putting it on my credit card because we had a breached baby and it was an emergency to get her on to the Doctors. Little bit of back ground, We found out 3 months ago that my wife was pregnant. This means that our running bill was around $2000. I have had Centura health calling my phone every other week harassing me for money. I would let them know every time they called that before I made any payments, I wanted to wait until the baby was born that way, I could get a complete billing breakout and understand what I needed to pay overall. They had stated that, that was fine and I had 90 days so I should be ok and it would not be an issue since my wife was do within two weeks. I had a lady call me last week and she has a major attitude and so I was quite resistant with her. I told her that I did not want to pay and she stated that was fine and told me I had around 90 days before it went to collections. So here I was with my 1 year old son who my wife had also delivered at this hospital which I never had to set up payments or billing until the birth was over and also my wife and all of our stuff and they had the nerve to reject me with my wifes water broke and a breached baby.. They had stated that they had sent me a letter notifying me that I would not get any further service until I pay $1,656. I never received a letter. I must have really upset the last lady that called me to a point that she put a hold on my account blocking us from getting in. The Emergency desk clerk stated that someone put a mandatory $1,656 payment or refusal of all medical needs.

My husband had two sleep studies that cost $5,903.23 each. We never received any feedback from the doctor for the second study. We just received a bill showing Outstanding Balance and Final Notice.... we never received the first invoice setting out the amount owed. Apparently, the second study was ordered just to put money in their bank accounts. What a system. They order unnecessary tests and then make you feel like a criminal for not paying (because they dont send an invoice). This is poor healthcare. Unfortunately, there is no other choice. Corporate, would you kindly improve your healthcare system and billing procedures.

Is there a reason I cant send an email to Ridgeline Family Medicine in Castle Pines off Max drive to report a complaint or 2? And I am forced to select 1 star in their rating besides a zero prior to posting? Thanks

Centura Highlands is the worst doctors office ever. When I first started going there, they refused to schedule a physical and insisted I just get a check up so they wouldnt have to pay for the physical. Then there was a mistake on my insurance so the admin staff insisted I pay the bill out of pocket instead of contacting my insurance company because They never correct things. It took two phone calls and Aetna took care of it all. Then, due to a change in insurance plans, there was a delay in fulfilling my blood pressure medicine. When I called for an emergency script I was told it would take at least 5 days because The doctors are very busy and dont have time to review prescriptions. and I shouldnt have waited so long to order my refill which was late because this office didnt reply timely to Aetnas request. Fortunately, when I then called Aetna, they were able to expedite my order and get it to me in two days. Now I call to see my PCP because Im sick and they tell me the earliest they can see me is 2 weeks from now. The front desk staff has no compassion, Im sure because that is the organizational culture for Centura and their factory medical facilities. So, if they poor service doesnt literally kill you, they will defraud you at their earliest opportunity.

I am not sure what the problem is with the 128th and Colorado blvd centura, but they just will not return phone calls. then you get attitude when you finally get a hold of someone-

Was next door with the DHSEM, great little cafeteria

I truly wish I could leave 0 stars. On October 31rst 17, I had a fall and injured my knee, went to the ER at St. Mary Corwin in Pueblo CO. The ER Doc took xrays, nothing broke, ok fine. He then proceeds to go and look at an MRI of my knee in August of 2017, come to me and says the MRI looks good your fine. Are you kidding me. Using an old MRI to diagnose a new injury. I was in excruciating pain for months until I couldnt stand it and went to another er which sent me to orthopedics ASAP doing a new MRI and finding my Knee was badly damaged from the October fall. Been asking for help from Pueblo CO, nothing but lies and passing me off, Now the Corporate office is doing the same, the doctor should be ashamed, the corporation should be really put in their place. Dont we pay enough, let alone pay for malpractice.

My sister was taken to St Anthony by ambulance last sat the 22nd of September 2018, after a motorcycle accident. She was there for over 4 hours and did not get any pain medication, did not have her wounds cleaned, and the intake lady had to find her a washcloth to wash the blood her hands with so she could sign intake and insurance forms. She was till bleeding from multiple scrapes and abrasions on her hands at this point 2+ hours into her visit there..the one male nurse that I asked about cleaning and bandaging her abrasions said they were not stitchable so there was nothing he would do. She was to go to her regular Dr for follow up...this was on a SATURDAY NITE! Whos regular Dr is available on sunday to clean out and possibly remove tissue from a wound? Isnt that what we were in the ER for? I couldnt believe it when he then (because I wouldnt let it go) abraded her badly scraped arm with an a rough gauze pad that we later found out was soaked in alcohol. I was amazed she didnt come off the table. She had several deep gouges in that arm, he roughly scraped it and then wrapped more alcohol soaked gauze around the wounds. I could not believe we were in an ER, with injuries, and basically being told to leave and let the regular Dr deal with it monday. One lady came by and said, if there is redness or signs of infection, be sure to get that checked out...no offer to clean it properly with betadine to prevent that infection, or a prophylactic shot of antibiotics to prevent that were even offered. Deplorable. Please dont take your loved ones there if you cant prevent it.

HEALTHCARE IS A RIGHT, NOT A PRIVILEGE FOR THE RICH.Greedy scum will pay for their crimes against humanity.It’s healthcare, not profit.

Shoddiest hospital group in Colorado. Better search for jobs cause Dignity is losing yours

09/22/2017 original appt 10/06/2017 ive been waiting over 2 weeks for an fmla return to work from my dr. he completed it once but it had errors and it was faxed back to him for corrections. never was corrected. i had to see a different dr to get a return to work release. i left a message for the clinic manager to get in touch with me. i watched the receptionist send the message and do you think ive ever heard a peep from anyone ???? do you want to do business with an outfit that operates this way ???? anyone have a good suggestion for a primary care doc ???? 10/25/2017 it is now a month later, still no correction to fmla paperwork by the dr. UPDATE checked the status of my short-term disability claim today and the insurance company faxed said dr a letter on 10/13/2017 that has yet to be responded to. this is bordering on ridiculous now. 10/27/2017 still no correction to fmla paperwork & no response to insurance company. insurance company sent follow-up letter today.

Why is there an issue with CHPG doctors leaving?These are top doctors and we need them. Think of us patients.

Do you own St. Marys Corwin in Pueblo Colo?

These people are horrible to work with. Ive called them 9 times, left 5 messages, and gotten 1 callback at an inconvenient time. They keep changing my address so I never get a bill from them. Ive corrected my address 3 times with them but they keep removing one of the digits from my address so I dont get a bill or statement. The problem is that if I dont pay, theyll send this to collections and Ill have another problem. These people need to get their act together. They arent professional or courteous, and they rarely return messages, but you cant contact them outside of 9-5 mon-fri. These people really need to get it together, but they laugh about such a complaint because you obviously had to go to the hospital for an emergency and they know they have you on the hook, so why should they do their job? Thats how they look at it, and they dont feel bad for any of the trouble they cause.

I was taken to North St Anthony ICU due to an Emergency situation and after I was transfered to a recovery room and I was restting few people came into my room and hold my Arms and legs wildly and injected me a sedation and I told them that they were hurtting me because it was hard for me to breath when they were holding my head and arms and my legs like that and specially when I just came from an ICU I was not a dragon or crazy, it just reminded me of Changeling movie by Angelina Joli.

Trying to get records for Dr., X-rays, chart notes-- to no avail. filled out their forms, f/u with phone calls, from state to state, passed from recording to recording, HQ is just as bad-- no results, no contacts, no returning calls.-- dont us any affiliate with this company, Dr. or hospital.

If I could give 0 stars I would. I followed my Doctor here after she left her old practice, big mistake. I have worked in Healthcare for 15 yrs so I am very understanding when it comes to situations however I have never had a worse experience than I have had here. The front office staff was always so preoccupied with eating there breakfast, lunch or snack when I walked in to barely acknowledge me. My doctor I followed there stayed maybe a month because she disliked the practice as well. I was then billed $200 for a med check visit and told my insurance left it towards deductible when I have a copay of $10, I refused to pay it until I was mailed a detailed statement (which was never mailed to me) and was sent to collections the next day. After several hours of unesssesary phone callsto my inurance company it turns out my insurance paid as out of network in error simple mistake that should have been caught immediately by there billing department. WARNING, DO NOT GO HERE!!!

Criminals, health care professional criminals! They are contributing to the decline of this country one fraudulent expense at a time. No accountability, no transparency, They are trying to break the middle class.

Was a good place for learning cpr

If you see. Medical facility with Centura Health on it, run! They will bill you exhorbitant an exhorbitant amount.

Worst IT department in the history of the world. Compleetly unorganized and run by horrible management. The IT director fled to Childrens hospital to get away from their but is still ruining the lives of patients and employees. AVOID CENTURA AT ALL COSTS

Don’t buy their mission or vision statements. They care about one thing. Money.

Wouldnt recommend

One fine outfit!

This is the Centura Health billing office. There is a staff of more than 200 people who work here

Great care and advise!

Great workplace