One star not for the Center in Celina nor the quality of the service locally but -10 stars for the UPS company themselves. In all my years Ive never, ever had to file a claim. Until now! Once I needed to I have found nothing and I mean nothing but incompetent workers. All determined to say something different every time. While the competent ones are able to give me clarity into the situation the rest of the company has no regard for the customer. My experience is this:I shipped a package to myself. The company says I am not the shipper just the receiver. I have to contact the shipper ( aka me to settle this), next day the hardware store I shipped it from is now the shipper, then they say because that company is part of the UPS franchise they are not UPS. This company did not break my package UPS did. Although I have insurance on it. The system clearly states I had the package wrapped correctly. They still argue with me saying I have to take it up with the shipper. Confused yet? I am , was. Even the local office cant make heads or tails. When I call the 800 number the competent ones cant make sense of it either. So for now I shipped the package to myself. It was damaged and they picked it up to examine it. While they state it was packaged correctly. It still being disputed by them. They picked it up sent it on a 13 state tour for some unknown reason and is now currently at the store I shipped it from. They have taken my possession, broken it and still refuse to give it back regardless of it being damaged. It is still MY PROPERTY!There are no options for a claim when you call. You have to jump from one phone teller to the next. If you ask for a supervisor they wont listen to you. They simply put your call back into rotation and give you to another phone operator. Which starts the process over and over. My recommendation? Use USPS or Fed Ex, wish Amazon had a shipping company. Ive never ever had a hassle like this in my entire adult life.

Drivers drive very reckless

WORST HOURS EVER. how is any employed person ever supposed to be able to do business here when theyre only open TWO HOURS A DAY from 4pm to 6pm and closed on weekends?! this is not customer service. this is the exact opposite of customer service.

Cody saved the day! All staff was kind and courteous and generally cared about my issue.

Wouldnt drop packages off at door do to dogs, which is understandable. Instead opened my car and left them there instead. Couldnt find packages for 12 hours and I had to comb through my car to make sure nothing was stolen.

If you work 2nd shift you can never get or send anything from here. Fed Ex is open all day.

Owen was very professional and informative.

I was there near closing he asked how many and helped me in with three fairly heavy boxes

With the nightmare that is Christmas deliveries, each person tried to solve my problem as if it was job one.

Work here seasonally

LOST 2 SEPERATE ORDERS WITH IN 5 DAYS!!!!!!!!!!!

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