We love New Hope Animal Hospital and have been taking our dog here for years. It’s modern and clean and the staff is very friendly and knowledgeable. Our dog is a little protective of her mum and New Hope work with us to make the experience as positive and good as possible, for our dog and for us. We highly recommend this place.

Took Willow my new rescue pup in for her wellness check.Staff was friendly they got us right into a room.Vet was good with my dog made her feel comfortable got down on the floor with her rather than make us try and lift her up on the cold table.You can tell the staff here truly love animals.Office was clean and comfortable.We will be back.

Great staff and Dr. Nelson you’re awesome. I just want to thank you all for giving Chief a fighting chance! I’m truly grateful Dr. Nelson words can’t express how happy you’ve made this family. #Salute

Took my dog here after he was attacked and no one else could get him in on a Sunday. We had to wait a couple hours to get in for walk-in appointment but the staff was all very helpful and kind. Im thankful someone was open on Sunday. Its not my current vet but am thinking about changing!

Dr Otto and Cordeiro were some of the best vets I have ever met. They were caring, responsive, and very knowledgeable. Staffs at the vet are excellent as well. Highly recommend.

I adore the vets and techs and staff of New Hope Animal Hospital. I have been coming to their clinic for 8 years, since they first opened and I had an old cat who needed kidney care. Everyone has always gone out of their way to be welcoming, friendly and caring about my pets and me. Never a long wait, prompt service. Supremely kind care when old cat Gracie passed away. Now I have two rambunctious 1 year old kittens, and we just had their annual check-up. Again it was quick, professional, kind and an all-around fantastic experience. I recommend New Hope to everyone I meet. Thank you all for taking great care of my pet family.

We just moved to the area. We took our 2 Dachshunds in for their annual exams. The staff was friendly and the Dr was amazing. He squatted down on the floor to there level. We will be going back.

This place is absolutely wonderful. We have had the pleasure of working with several of the vets at New Hope and they have all been wonderful. Dr. Justin Nelson is our primary vet there and to say he is absolutely amazing is one of the hugest understatements I have ever made. I highly recommend Dr. Nelson and the entire team at New Hope to my clients, friends, and families. Every single person that I have encountered at New Hope has been wonderful. Every staff member is impressive and attentive and makes you feel like the most important person and my fur baby is treated like a rock star there. I have had dogs my entire life (age 50) and I have encountered many amazing vets in my life, but not to this caliber. I cannot say enough great things about them and I am not one to make recommendations lightly. - Robbie

I brought my newly adopted dog, Captain Mal, in for a wellness check, since I have 2 beloved cats, one of which has had heart problems. He had coughed and so I requested they do a full workup including fecal tests.I never received a call, email, nor mailed results note with recommendation for treatment.I recently took my pup to Avery Ranch Vet for Captains 2nd set of shots and had the same workup since I did not hear back from New Hope. I received a call this morning (next day - not even 24 hours!) that Captain has hookworms. They said they have the treatment ready for us to pick up. What a difference in service.I wont be returning to New Hope. Just thought yall would like to know what Im going to post on Google, Facebook, Instagram, Discord, Twitch, Steam, Twitter, Yelp, Nextdoor and any other social media I can.You risked my cats and my health and your receptionist said, Okay cheerfully when I told her why I would not be coming back to your business....prompting me to make this a campaign to let everyone know just how much you really care about the animals you supposedly treat.

Dr.Brown squeezed my kitty in due to his mouth pain and not eating. Dr. Brown was very kind, professional, and you could tell she really cares about animals. After tests and procedure we had a diagnosis and treatment plan and my kitty is getting better every day! Go to New Hope! They ae great!

About a year ago I took my cat in for what i suspected to be ear mites and to have her ears cleaned out as she wouldnt let me do it myself. I was extremely disappointed when I realized that they didnt clean her ears. They simply told me it was fleas, gave me medicine and sent us on our way.This time around was MUCH better. They actually listened to me. They cleaned her ears very well, double checked her for ticks, and also provided me with flea medicine AND ear drops for my baby. 10/10 service that Im very happy with and I feel was a HUGE improvement from what I experienced last year.I will say that the wait time was quite long, but I expected that as a walk in. I called yesterday to ask about emergency hours and thats when they informed me of the walk in hours and also told me that the wait time as a walk in could be hours long. When I came in this morning, they simply told me that there was only 2 people ahead of me and that it might be awhile. Which again, was fine by me because I was expecting to wait awhile. After about an hour of waiting, I heard them tell the person next to me that there was also 2 people ahead of them as well. It really seems as though theres 2 people ahead of you is a very generic response in an attempt to ease customers minds about the wait time.I noticed a lot of bad reviews about the wait time which is the only reason Im mentioning it myself. My own personal opinion is that I think there should be a little more honesty in that area of communication (maybe saying it could take a few hours instead of theres 2 people ahead and it may be awhile,) so that if customers decide they cant wait for an hour or more, they have the option to go somewhere else if they feel the need to.

I brought my 13 year old Mini Schnauzer in Lexi as a walk in she wasnt feeling well. They came out to the car and retrieved her within 10 minutes of me being there. After examination it was decided that my little girl wasnt going to make it and the doctor and staff made the process as easy as they could and were very caring. Two days later I brought my other 13 year old Schnauzer in and she had met the same situation. The staff and doctors at New Hope were caring and loving to my babys. They also found the cancer in my chow/golden retrievers leg and I was able to save her life because of them. I am grateful for the loving and compassionate staff at New Hope and I thank them.

Brought our cat in because of a severe allergic reaction to an unknown irritant causing him to scratch is face bloody. New Hope prescribed an oral antihistamine and antibiotic. I had to fight with our poor cat twice a day to give him meds. Went in three times because they were having no effect. Ended up giving oral liquid steroids for more than a week again with no improvement. We then went to another vet that administered strong steroid and antibiotic shots and ear treatment. We saw improvement within hours and he is now healing. New Hope’s treatments were not only ineffective and costly but they lead to me subjecting my cat to what must have felt like torture to him twice a day. He still won’t trust me now. New Hope staff exhibited very little concern and offered no meaningful solutions. Will probably not go back.

I took Rowdy, our new (8 year old) rescue dog, in for his wellness visit. We tried to go to another vet first, but Rowdy freaked out and snapped at them. They did prescribe some pills to help him relax, but decided to try a different building/doctor for his visit. He took his relaxing pills, and we got right into a room to see Dr. Lake. She and the tech were very considerate of his nervous/drugged state and we now have a good relationship for future visits at New Hope Animal Hospital. I will definitely recommend them to others.

I chose New Hope Animal Hospital with a recommendation from a local shelter. I felt respected and heard as I described our challenges with our 10 year old dog. Dr. Nelson provided a thorough examination and proposed care with a holistic focus. the cost of the exam was reasonable and medications were considerably less expensive than our previous vet clinic. Great location, easy to access. All staff were pleasant and helpful.

We had a scare with our cat this morning and New Hope eased our worries and handled our girl like she was one of their own kitties! The entire team was extremely professional and personable. They ran tests and found out she had a UTI and gave us antibiotics immediately. I have never been to an emergency vet that has handled a worried pet parent as well as their staff did! We 100% recommend New Hope Animal Hospital :)

My cat is a new patient here. She was just treated for her 2nd uti as a walk in/emergent visit. Everyone was very helpful and I greatly appreciated them getting her in late yesterday. I will be out of town this next week and they took that into consideration in her treatment plan and I feel comfortable leaving her home now. They also had affordable options to house her there to give her her medication if I couldn’t find someone to help me at home. Very pleased!

We had our German Shepard in for blood work, X-rays and to be sprayed. The team called me a few days prior and walked through what was going to be done and what to expect. It was so nice to be able to ask any questions and share my concerns. The team is excellent and Quinn is doing well after surgery. We appreciate New Home Animal hospital and the entire staff.

Visited New Hope Animal Hospital in Cedar Park this morning as a Walk-In with male Golden this morning and had a terrific experience. Our visit was urgent but not an emergency but they greeted us at the car right away, took care of Hudson inside, sent us home with meds to help him feel better and were kind, compassionate, professional and efficient. I felt their charges were more than reasonable and got good feedback from other clients who have used them waiting in the parking lot for their pets. They are located on New Hope and 183A right behind Whole Foods, so pretty convenient too! Dr Amanda Brown was great with me and our dog! Thought I should take the time to share something positive. 🙂

Uncaring, no empathy, and sorry were closed mentality. We changed vets for this place 6 months ago because our previous vet of 26 years had been bought out by a national chain and had lost the personal touch. We no longer felt known by our vet. At New Hope, we completed the annual checkup, plus vaccines and two ear infection appts between April and July. This past Friday (9/17/21) we NEEDED our vet. Our 13 year old, 84 lb Golden Retriever could not walk. The vets would not see us and would not talk to us on the phone. We were given 3 emergency vet clinics instead. No emergency vet hospital had room or the ability to see our dog. No luck anywhere all day Saturday. Sunday morning, desperate, I called New Hope begging as an established client, to see a vet because we knew we would have to put our beloved dog down. As cold and unempathetic as she could be, the receptionist told me wed have to wait outside for 4 hours to see anyone. I asked her to reiterate that we would have to wait outside in the heat with a dog that could not walk for 4 hours for us to put our dog down. Without missing a beat, she stated the exact same thing verbatum. That was it. Our dog was put to sleep today by a clinic that made room for us. We will never bring any other future pet to New Hope and will not recommend them to anyone.

Very happy with our visit to New Hope Animal Hospital. Our baby girl was comfortable, the staff was very professional. Dr. Nelson answered all of our questions. Our girl received a full physical and all of her vaccinations were completed. Prices very reasonable.

I just wanted to thank the people here for getting my dog in on short notice (and sorry if I was tired and cranky). He had a bad ear infection and had been vomiting that morning. The vet tech was thorough and patient and the vet went over multiple options. I understand that in the current state of the world, vet staff everywhere are overworked and overwhelmed so I 100% appreciate them being able to see my boy.

$55 appointment fee is very reasonable for a vets. They are open long hours and the wait times are excellent. The staff are extremely friendly and accommodating. Everything here is modern and clean and tidy. We have a cat that does not like the vets however she seemed very comfortable here which is totally out of character.

Great Veterinarians! My sincere appreciation goes to Dr. Troia first and foremost- he is a wonderful doctor and personable. Five stars also to Dr. Brooks and Dr. Nelson for being exemplary. My dogs and I also appreciate Dr. Brown, Dr. Knight, Dr. Otto, and Dr. Lake. I wish the front desk management and staff were nicer and more responsive to customer needs, but the doctors and veterinary care are fantastic!

Quick and very kind to my dog. The staff was friendly and did a great job answering questions and assisting me.

The staff is knowledgeable and attentive. They answer any questions and are very kind to the animals.

We have been bringing our dog and cats to New Hope for 3 years and could not ask for better service. Even during this pandemic their quality of service and caring for our pets were exceptional. Dr. Troia and all his staff from the receptionists to the technicians our professional, friendly and caring. We just love New Hope Animal Hospital because they treat our pets like family which of course they are to us.

By and far the BEST vet Ive ever been to in my life. I love everything about this place. I will never go anywhere else for my fur-babies. Ive had pets for 20 years in 5 different states and this place blows every other vet out of the water!!!

New Hope Animal Hospital is one of the BEST animal hospitals. They ALWAYS take good care of my Django. The staff is so friendly, professional, and knowledgable. They always answer any question I have in a timely manner. Keep up the good work!

Every animal hospital was giving me the run around in round rock. I really had to take my dog in due to her nail growing into her paw pad. Called New Hope and they took her in and fixed her up really good! I think I will make this my new vet for my fur babies. Thanks so much all of the staff and doctors!! Bella loved you all.

I brought my newly adopted dog, Captain Mal, in for a wellness check, since I have 2 beloved cats, one of which has had heart problems. He had coughed and so I requested they do a full workup including fecal tests.I never received a call, email, nor mailed results note with recommendation for treatment.I recently took my pup to Avery Ranch Vet for Captains 2nd set of shots and had the same workup since I did not hear back from New Hope. I received a call this morning (next day - not even 24 hours!) that Captain has hookworms. They said they have the treatment ready for us to pick up. What a difference in service.I wont be returning to New Hope. Just thought yall would like to know what Im going to post on Google, Facebook, Instagram, Discord, Twitch, Steam, Twitter, Yelp, Nextdoor and any other social media I can.You risked my cats and my health (I have RA and fibromyalgia) and your receptionist said, Okay cheerfully when I told her why I would not be coming back to your business....prompting me to make this a campaign to let everyone know just how much you really care about the animals you supposedly treat.

I would say this vet hospital is alright for routine care and scheduled visits. Nothing to rant and rave about, but no reason to find care elsewhere if you have a healthy pet.However, recently I have been to New Hope for two different end of life visits unfortunately. Neither of them were handled properly. The first one was when I went with a friend to euthanize her dog. This was not my pet, so I won’t go into detail, but I will say the staff were not prepared for the visit and it was very disappointing.The second one was only one week later when I noticed my cat had swallowed a toy. She needed to be seen right away and after calling New Hope and 6 other vet hospitals in and around Austin, I was told everyone was at capacity. Not one animal hospital would see her that night, so I had to make an appointment for first thing in the morning at a different vet. Well, she didn’t make it through the night…That morning, I notified New Hope we were coming with my cat’s body to be cremated. When we got there, I was told to go back out to my car and wait there. They made me stand in the parking lot and wait while the employee went back and forth, taking my cat’s body inside, coming back to give me options on remembrance items, going back inside to print out an invoice and coming back out to take payment. I get why they don’t want grieving pet owners in the lobby, but I would at least expect to be able to sit in a room while we go through this process. Not sent out to the parking lot like Im some nuisance. THEN fast forward to a week or two later, I came in to pick up my dogs prescriptions and the girl pulled up my account on the computer and asked me which pet it was for.... I said, the one thats alive! Shouldnt they have updated that when I paid them to cremate my cats body? Ugh. New Hope – please train your employees on proper protocol for these situations. And if you think it’s ok treat people like this, then I have no words.

My little dog had been vomiting for 2 days..went to New Hope when my now former vet told it would be 3 weeks before she could be seen. New Hope had Lady in their care almost immediately after I pulled in the parking lot. Amazing staff, everyone of them!! but the stand out was Dr. Cordeiro!! Dr. Cordeiro treated Lady with tremendous love and care and kept me very well informed about Ladys condition (she had to stay overnight for observation). Without a doubt, the BEST experience Ive ever had with a Vet. We are customers/patients for life!! Cant recommend enough.

Fantastic and knowledgeable vet who answered all my questions and was kind to me and my dog. Other clinics rush sessions or use an intermediary staff member to handle clients, but New Hope Animal Hospital lets you meet with your Vet 1 on 1 and ask all the questions you need. The pricing was also incredibly reasonable, and the entire experience overall left me feeling happy and confident with our new veterinarian home.

Up until the first of the year I had 3 love mutts, the oldest being 16. This is not our first rodeo with a vet clinic. With all that said, this has to be the very best experience I’ve had with a clinic. We’ve had some scary times with a couple of our senior pups, and they have always made time to see us. They have been professional and always willing to work with you. I love these guys!! We have closer options in Georgetown, but choose to travel to see these guys! Thank you for all that you do!

Dont waste your time here. Horrible customer service! Waited 2 hours for a possible emergency for our dog and the clerk asked us to wait in our car for an hour. After 2 hours of watching more than 6 other dogs get admitted in who weren’t waiting in their cars, (we were told we were 3rd in line) we had to check in with the tech and were told, sorry there were other emergencys that we had to admit ahead of you, we cant give you a good estimation of time when we can get you in, you should maybe go to another clinic.” Never was given an estimation of time, we were told we couldn’t leave or we’d lose our spot in line so we sat in the parking lot... I understand things happen, but we won’t be returning here.

New Hope is an amazing veterinary practice! We were very happy for almost 4 years until we recently moved out of state. Our two dogs went through 5 surgeries here, and they were always very well taken care of. One of our dogs is fear reactive and their whole staff was always very helpful to make his visits as painless as possible. Thanks for taking great care of King and Dutchess! Highly recommend!

Don’t go here! I called for a last minute appointment for today and was told to be there at 1:00. We arrived today and was told that the appointment was for 12:30 and turned us away. Completely unacceptable! A simple phone call to say we need you here at 12:30 instead would’ve fixed the issue. Not to drive 40 minutes there and not get the service needed. I’ll be finding a new vet that will ensure that appointment schedule are notified to me.Update*- the Dog is under Jessie last name Bird. So yes you should see that on the schedule. We rescheduled for Tuesday before I decided that I don’t want to go through this whole charade again. Have a nice day!

I have been taking my miniature dachshunds there for two years and they have always walked in with me by my side. In fact I do not even own a leash. Today after we had been in there for a while and my dogs had been adored by all of the front staff like usual, one girl half my age, came out from the back and tried to give me two leashes. She said, in a very despotic tone, you have put your dogs on a leash. I replied, no I will just take them out to my truck. Which I did. When I came back in to pick up the medication I had paid for, I was accosted by their security officer who threatened me with a citation; although I had been so compliant to begin with. This establishment does even not deserve to clean the urine of my furry kids. Shame on them. I have never been so belittled and harassed in my life. Professional integrity and common decency. I believe everyone needs to have these most basic qualities which make us human.

4 stars today because I was charged an exam fee eventhough I was told when scheduling her dental exam there would be no charge. I dont like secret surprisecharges. The front receptionist said it was because she hadnt been seen there in over a year. Understandable but tell me that prior to scheduling.

They were able to see my doggo when she was ill. She had an obstruction in her nose. New Hope Vet and staff were so extremely helpful!Informative and fair pricing.

Worst Experience, ever. I felt like nobody wanted to help, went their for a walk in my dog had two seizures in the past 24 hrs. Waited in the room for an hour and half, when i ask how long they told it could be up to 4 hrs. to wait in the car, with 97 degrees outside IU had to be with my do their for 4 hours because they didnt know when they where going to see her. When I ask if I can again ask again after an hour, someone said it is like the emergency room in a normal hospital, if someone comes in with a dying dog they will go first. But my dog didnt count she was panting and shaking all over after two seizures! It was so unprofessional the lady in the front with the gray shirt, starting taking about me to the person on her side. NEVER, going back!!!!!!i

I recently moved to Leander and I couldnt be happier that this is our new vet! They are taking covid precautions and having the pet owners stay in their cars while the vet techs come out to the car to get your pet for you and talk to you, and then the doctors call you on the phone. I have had amazing service from every single person Ive talked to and I have no doubt that my pets best interest is in mind when they treat her. Thanks from Bellatrix and Rebekah!

The staff was extremely friendly and helpful. We just moved to Cedar Park and I am so glad we chose New Hope for our pet needs!

Best Animal care Ive ever seen. 👍 Friendly customer service.

They are always so amazing with our dogs pricing is the best ever. We have gotten all our family to go here as well. Couldnt ask for a better place for our fur kids. ❤ they are always there to answer any questions. Im so thankful for all the staff

Had to make an unexpected Sunday visit to the vet, and what a great experience it was. Just moved here from out of town and had not established a vet, and now I have! The staff was very professional, kind, and the facility is spotless!

We are a recent transplant to Georgetown, TX. We chose New Hope because family takes their pets to them. I was very impressed with the clean, open and light reception. I was pleasantly greeted and immediately helped. We were in for a routine exam and shots. The doctor answered all of my questions and was very patient with my Bella. The amount we paid in services and medication was very reasonable. We will definitely go back to them and (at this point) recommend them.

I received an e-mail from my vet stating that my furbaby Bella is due for her annual bordetella vaccine on 01/24/2020. I called my vet to schedule an appointment and due to a conflict in my schedule I wouldn’t be able to go until after 01/24.I had a service appointment at 2:30pm in Cedar Park so I google “Low Cost Pet Vaccines” and New Hope Animal Hospital came up.After reading reviews I gave them a call and scheduled an appointment for 4:30pm 01/17/2020.My service appointment ended earlier than expected so I called New Hope AH and asked if it was ok if I came in early. I was told yes and I arrived to New Hope Animal Hospital an hour early.Cons: 👎🏽They make you do a fecal exam which is $38.50 if you’re a new patient and haven’t had in done in the past year.They have WiFi but won’t share the WiFi password (I was told by the front desk that they don’t have WiFi when clearly there is a WiFi connection that pops up.)Reception in the office is horrible.If you arrive early they will still wait til your appointment time to put you in a room. I was there an entire hour before I my dog was seen for just one vaccine.They up sell like there is no tomorrow. I walked out spending $25$11 Bordetella vaccine$38.50 Fecal exam (That I didn’t want to do)Discount of $25 for the exam I left spending $25They suggested 3 other services that I declinedHeartworm test $35.50Lepto vaccine $19.00Dental related exam????My dog is 2 years old and I brush her teeth every other day or every couple of days. This was just unnecessary in my humble opinion.Pros: 👍🏽The office is very cleanThe staff is very friendlyOn their website there is a $25 off coupon for first time visitors.Their prices are very competitiveThe exam rooms are very stylish.The vet is very friendly and respectful of your budget. She was a little pushy at first but once I was clear and adamant that I wanted the very minimal care she said ok.Overall I think there is room for improvement but I will definitely use this animal hospital again and I will also suggest it to friends.

I have taken 3 of my dogs to the practice and my oldest dog since it first opened. We have rarely had the same doctor, because the turnover rate of vets seems very high. I have finally decided to leave the practice because my dog passed away and they left me in the car to wait with him for 45 minutes before they took him away. I also never received a condolence email, card or phone call. In the past I have received flowers, cards and communication from vet practices after a long time patient has passed away. They do have good prices, but do not have the personal touch I am looking for to take care of my pets.

I haven’t seen a doctor here that I didn’t like but Dr. Knight is my favorite. She really understands my senior dog. I first discovered this place a few years ago when I was helping a local rescue with an intake of a puppy that was in pretty rough shape. He was in desperate need of medical attention and It was a holiday weekend. They were the only ones that would agree to see my rescue pup. Not only did they take exceptional care of him, they even did a medical grooming right then! After that, I was sold on this place and bring my two dogs here. Each visit has been great. Love this place!

New Hope has an amazing veterinarian practice. Took both dogs for neutering and took care of my pups. Great staff. I will highly recommend services at the location.

I love this place. Just had both my dogs teeth cleaned for 1/3 what I would have paid at their vets. Now, I love their vet, but just could not afford to have it done there. Everyone I talked with at New Hope was extremely nice. They went out of their way to make everything seamless and to assure me it would all go well. It is in Cedar Park, but there is a toll road, so the drive isnt bad at all. Really, really nice staff. I just cant recommend them enough. I am sure everything is discounted although not sure. I think they are also open for emergencies until 10 at night.

I’m very impressed by how like clock work this office works. From the outside (in my car) it looks like a well oiled machine. Vet comes out to get the story from the owner. Takes pet inside. They do their thing then call u while u wait. Then pick up your pet when ready. Amazing how it works so well. They seem so busy but they have it down to a science. I know and feel very comfortable leaving my pet with this group!

I found out about New Hope on the web and have taken two of my four babies in thus far and have been VERY pleased with employees and physicians. They have the best hours to accommodate a persons needs to include weekends. They are also reasonable in their pricing as well. I highly recommend them to everyone and have referred their services.

We recently moved to the Austin Area with our family pet, Chico who was reacting to the Cedar. After calling around, I found the staff at New Hope to be so welcoming and friendly. Each person I spoke with was kind and genuine. To confirm my first impression, Chico and I were received with a very warm welcome that was followed throughout our consult. Thank you for being so kind and gentle with our precious Pom:)

Took good care of my two pups. Very happy with their services and care towards the animals.

Me and my dog are very happy with the Vets and office staff at New Hope I don’t worry when they need care anymore

We went to New Hope Animal Clinic on an emergency on a Sunday. It was 1 of the only veterinary places open on that day. Plus we had heard good things about this vet. The clinic was very nice, clean, & the Dr. & staff were very nice, caring & professional. Dr. Otto was the Dr we saw. She was very knowledgeable, caring, & understanding. She even called us the next day to discuss an additional medication she wanted us to try for our dog. I cant say enough good things about Dr. Otto! She will be our new veterinarian from now on. I highly recommend her & the staff! Thank you guys.

Super friendly and understanding during a scary emergency. They were extremely transparent with their treatment plan for my dog. Made me feel comfortable in leaving my fur baby with them for a few nights until he full recovered. Highly recommend!

We have taken two of our dogs here for vet care and an additional for grooming. All services have been outstanding.The puppy check for our Border Collie pup was thorough and at a very fair cost. The staff from the front desk to the veterinary team are easy to understand when it comes to the good things and opportunities when it comes to the care of the pets.I felt that our pup was not pushed on anything that he already had from his breeder or otherwise did not need and that the future care plan for him and for his older brother and sister aligns with what should be happening and at a very fair cost.Another bright point is the hours and what seems to be great availability in the event of an emergency.There are enough vets and options out there that can break the bank with exam fees and inflated pricing on other products and services. New Hope does very well at balancing things while ensuring a strong business to continue to serve pet owners in the area.As a bonus, they recommended against Butters going to visit Santa...so they came in with a surprise. Antlers for a great photo. Butters smiled with love for the attention.Thank you for taking great care of Dexter and Butters. I know Decy is excited to explore options outside of the great grooming there as well. :)

They are amazing. Reasonably priced. My great dane actually likes going there.

My Max love to go to the vet. At New Hope Animal Hospital he was seen by dr. Brooks, which he love to play with. It was a routine visit, and everything was good. The personal are very attentive and very professional. I am so please with this please, where we, me and Max, are going for the last three years. Thank you dr. Brooks, and thank you to all at the New Hope Animal Hospital.

I have been taking my two cats to New Hope Animal Hospital for the past 3 years and I have had nothing but wonderful experiences with them. The staff is very helpful and friendly and the doctors are wonderful. There have been several urgent needs that I felt were dealt with quickly, even when I didnt have an appointment and was advised that I could be a walk-in. My cats are always seen in a timely and very efficient manner. I definitely recommend them for wonderful pet care.

I decided to switch from my former vet because although I loved him and the clinic, he is hard to get an appointment with since becoming the primary director of the hospital. New Hope is right around the corner from my neighborhood and is open seven days a week, so all of that makes them extremely convenient and accessible.My first appointment was for two of my dogs to get caught up on shots and have an overall wellness check. I arrived early, but they checked me in and got us into a room. At exactly 3:30, our appointment time, a vet tech came in and spent about 15 minutes going over everything that would be done. He explained everything about a few of the optional vaccines and procedures and gave me all the information needed in order to choose what was right for my two senior dogs.Dr. Cordeiro was friendly and thorough and provided me with a very fair cost estimate for my dog who needs two abscessed teeth removed. I love that they do not charge an exam fee if you are there getting vaccines! That right there saved about $100 from what I would have expected in exam fees for two dogs. They also provide a 10% teacher discount which is a bonus!I will miss my former vet, but do not regret making the choice to make New Hope my new go-to for my family.

My mom and I woke up today at 8 am just to get our dog checked out at this hospital, I had called the day before and also when we got there and they said it wasnt an emergency, it was just a walk-in visit, they mentioned it was going to be 55 dollars for walk in and 20 something to get him checked, it was going to be under 80 dollars. So we took our dog here, at 8 am on a Sunday, when we got there they said the wait was going to be from 1 to 3 hours, we sat there are waited, Im currently 2 weeks away from my due date, I didnt eat breakfast or anything so I actually called while in the parking lot to ask if I would have enough time and they say yes so I went to get food, nothing was open so I had to order ubereats to the parking lot of the hospital. When we came back a technician came out and asked questions about the dog, I explained how our dog had neutering surgery 4 days ago but now it looked like there was something stuck in his throat or maybe an infection, he then told us he would talk to the doctor and come back outside to get our dog. At this point it was already 12:00pm when another technician came outside 30+ minutes after the first technician talked to us just to tell us that the doctor wanted to bring us inside to a room but we were going to pay 120 dollars for an emergency visit (which was NOT the case) plus whatever else they would do to our dog. I got very frustrated because it was so unfair to see our dog in a Nissan sedan for 3+ hours wearing a cone, not being able to eat or anything plus all the discomfort from recovering from a neutering surgery. They waited so many hours to tell us we would have to pay more and as we were waiting MANY cars came and went with their pets and we were there since literally 8 am. On top of everything I told the lady that it was okay, we would just go to another clinic, at this point ofc everything was closed on Easter Sunday so now we have to wait even more to get our dog checked and we had to wait in that very unprofessional and rude place just to get our food cuz it was too late to cancel. Very disappointed and sad that nowadays money matters way more than the life of a loving dog whos in pain and has been sitting in a car for a very long time, not to mention me as a pregnant woman waiting for so long only for them to tell me I would have to pay twice the amount if I wanted the doctor to check out our dog. Never going back, very frustrating and sad experience. Would definitely give 0 stars if I could.

Great vet! Highly recommend! A++

We were referred to New Hope by our veterinarian in Nevada when we moved to the Austin area two years ago. Since that time, Dr. Brooks and his staff have given all three of our fur babies the highest level of professional and personal care. The clinic offers expanded hours so it isnt necessary to go to the emergency room if the need arises on an evening or weekend. Because there are several vets on staff, weve always been able to see one of the professionals quickly. If theres been an emergency, the front desk has managed to squeeze us in without an appointment. Unlike other clinics weve been to over the years, New Hope doesnt charge an additional fee for this service. During the Covid crisis, the staff has maintained a high level of service consistent with the need to protect customers and employees alike. A shout out to Dr. Brooks who despite the pressures of maintaining a large and complex practice, has managed to give us and our pups personalized, professional and compassionate care. Were very fortunate to have found these folks

They are amazing, they take a good care of Billy always !

I love this vet place so much better then liberty hill one way cheaper to not sketchy and changing prices like other one did , even though I dont take my dog every 3 months like do when I do get her meds they make as easy as pick up and pay super simple and visit only if needed there super nice and caring so shame on anyone who says other ride love this place my step dad takes his labs Khloe and Karlie there and my dog blanca likes it

Very caring to my sick kitty. Very professional and quick to respond to any needs.

Ive been taking our kitty here for 3 years now. They are great with giving her exams, shots, and whatever needs she may have during the visit. Cats are much harder to deal with than dogs or other animals (while at a vet visit) but my cat doesnt seem to mind them. Great place.

Dr.knight did a awesome job with both my pets! With the right treatment my kitten is back to eating, within hours of her appt. she was very thorough through the whole visit and shows she really cares!! I also want to give shout out to the groomer for Odin did awesome job!! Definitely recommend this place!!!

I dont know where to start. Thr staff is great and understanding! The doctors are great and care for your pets like their own! We have a 2 year old ash cat who has developed crystal that are a pain (for him) and they gave us food that would help him. They are so understanding in every way. This is the best vet Ive every been too and I tell everyone about them when ever I get asked about a vet. Im not sure if Dr. Knight is still there or not but every doctor on staff is great. I 100% recommend them.

I am so happy to have the professionals at this animal hospital taking care of my dog, Jimmy. Everyone here is so pleasant and kind. I would highly recommend this clinic and hospital to anyone who loves their pets.

The staff was very caring to our babies and and vary nice to us. Their teeth look amazing. We asked for a tour of the boarding area and they took us around. and took their time showing us around. We will definitely be back.

Great on timely taking my dog back. Price affordable less than anticipated. Odd to never lay eyes on the vet so dont even remember her name, but overall pleased with service.

So heres what went right:-My dog was properly treated- I was provided small compensation for the frustration- one of the receptionists was empatheticWhat went wrong:-I was told told the procedure would take 30-45 depending on when my dog woke up from sedation. I called about 90 min later and was told she was awake. Concerning...but fine.-After being told she was awake, I was told I would be called back in 10 minutes to pay and they would being her out. Another 30 min go by and I hear nothing.- Upon calling back, they said they were waiting for me. I clearly specified I was already waiting in the parking lot on the previous call and there was a clear commitment that I would be called.-I paid was told my dog would be brought out to me soon. Another 15 minutes go by and no dog.-I call again and am told that she noticed just before I called that she had not been brought out and she had just buzzed back-More minutes later I get my dog, and have been given the wrong medicine.-More waiting, and now I ask when I should give the first pill and the tech didnt know and said she would call me with the answer-I drive home, still havent heard back and have my wife call for the instructions and remember I didnt get an itemized receipt.- We now discover there was a double charge for the blood work, $135 that I feel lucky I caught.- wife calls back, is told the office manager will call her asap to handle the refund...and we had to call back another 2 hours later. The double charged was reversed, a moderate refund was provided for the hassel, and my wife was told I would receive a call with an apology that never came.Again, my dog was given proper care and is clearly feeling better...so I will still come here if time is a factor for the care of my dogs.

My dog whom was at the end of his life was treated with love and dignity. When Gus my Great Dane, was sick every single staff member took the time to show him love. They also worked with me to get good prices for his medicine and when it was time for him to cross over, they helped me find a mobile vet so that he could pass away at home. Amazing. They have my loyalty forever.

We moved here and needed a Vet, wow we were so lucky to find New Hope. Both our Labs are regulars, we use the grooming and the Vet services. These guys care, you have many choices but they are great with our girls. I feel like their prices are certainly in line with the market, and go beyond to be both kind, professional, and efficient.

I brought my dog Hunter into clinic for a Hernia, which he was sick and ran fever. This clinic would not perform surgery without upfront payment. I tried to negotiate that I would pay when I pick up Hunter after surgery, afew days later. Hunter passed away last nights.,I had his surgery money today,they would have got paid,but its too late,Hunter passed away

New client of this hospital and during the pandemic. They are doing great keeping everyone safe by being curbside only. We have a unique case with our pet and they are taking every step to guide us through. Hoping for an awesome outcome.

I have never been to a veterinarian that I was so impressed by. The office took me in for an appointment the same day I called and told them I had a very bad experience with another veterinarian. I saw Doctor Natasha Knight. She was very kind and listened to everything I had to say. She did a real thorough exam and asked me many questions to make sure we covered everything. She took her time and I felt very confident that she was a doctor that really cared about my dog. She did some test and covered the results completely. I felt so relieved when we left knowing I had a fantastic doctor who would give my dog (Millie) the best care I could ever get.

My cat was having some problems...Ive had to take her to emergency 2 times before as she only seems to have problems on the weekends. I was happy to find New Hope is open on Sunday and I was able to take her in that day. I was very impressed with the veterinarian who saw my cat as she seemed focused on getting to the root of her problem. She followed up the next day to see how she was doing. All of the staff have been very pleasant to work with.

The only thing I didnt like was they took my pet to a different room to do his shots and check his vitals. Never before have I seen it done like that.

I want to start by saying I love the veterinarians. They have been fantastic. Why Im leaving:-they charge over 50% MORE for medications (I paid over $100 in upcharges) and will charge you $5 if you dont use them for orders. To nickel and dime clients is not a good way to do business.

New Hope Animal Hospital is by far the BEST vet hospital we have ever experienced! Just to let you know how important finding a great vet is to us - when we move to a new place, the first thing we do after we move our furniture in is find a vet and the closest 24 hour emergency vet hospital. Dr. Brooks saved our boys life two times and caught another cancer tumor while doing surgery - which may not have been caught had he not identified it. He and his staff are absolutely incredible people. You will not find a vet hospital with the hours this one has. They are open 7 days a week and have extended hours. They also have vet techs overnight in case your fur baby needs to stay after surgery. You just don’t find that at regular vet hospitals. He truly loves caring for your pet and I truly believe we have found the vet for us. I hope you make New Hope Animal Hospital your go to when your fur baby every need!

Became a new patient with Dr. Otto, outstanding service! I loved the care my cat received and was very appreciative that I got a follow up call of them just checking in to see how he was doing. I would recommend Dr. Otto to anyone

I have a local Austin vet whom I love, but her dental cleanings are outside my price range ability, so I took both of my feline boys to New Hope for their dental cleanings on Tuesday. All of the doctors and staff are friendly, knowledgeable, and professional. What a great experience. Today, Dr. Firth called to check on the boys after sedation yesterday. She is a fine vet. I look forward to working with her again.

My dog needed emergency surgery and i was in a pretty sticky financial situation. Dr. C got him in right away and took care of him at an affordable cost. He ended up doing great and Dr. C and the staff called everyday to keep me updated and to check in on my dog. These people are the best!

Everyone who works here are so kind and so humble. They have always shown concern when treating my senior pup. The shots are inexpensive, which I greatly appreciate. My only complaint is that medication prices are a bit high. My pups have received great care here, and Im really happy overall.

They were so extremely nice and very concerned and caring about my cats....I am moving all 3 cats and my 2 dogs to New Hope...I am so pleased and feel so blessed to find such a caring, sweet and loving place for my fur family.

After getting my dog spayed at premier pet, she had severe pain and would not sleep, or even calm down after 3 days of the spay. I was checking her stitches to find out she had been bleeding a little bit more than id like, and all of the VCA places were closed due to boxing day. So I called New Hope who immediately got me in, and took care of my dog (Lily). They were so helpful with giving us some better pain meds, and some sleeping pills to calm her down. They were all super nice, even though my dog is a bit crazy lol.

I took my dog in for a groom, they texted me my appointment on the 12th, i got in and the groomer insists it was scheduled for the 11th.. Ok fine i need the groom so i leave her there to fit her in. The dog is a sheepdog but retired and now in a short coat... We just needed a shave-down on everything but her head and tail. Go to pick her up and get a 250 dollar bill! *Editted* this review from 2 stars to 4 after a great phone conversation with the manager. It appears they have some new folks up front still learning the desk and scheduling. The grooms are expensive imo, (ask for price before you drop off) but everyone i came into contact with was pleasant and did a good job with my dog.

New Hope has amazing and caring staff. We came in late one evening with our sick kitty and they had a solution in place for us in 45 minutes and now our little guy is feeling great! The techs, staff, and doctor are all knowledgeable. It was one of the best emergency vet experiences Ive ever had.

Everyone was so nice and took such good care of ReyRey. I felt very comfortable with each person I encountered. Firehouse is my vet if choice. I look forward to a long relationship with Firehouse.

I took my dog to get her nails trimmed. I called for an appointment the following week. Upon arriving, New Hope had posted directions on their door for dealing with Covid-19 when bringing in pets. We were to wait in the car, call the office to notify our arrival. A technician came out to the car, masked, and picked up my dog. She was returned within ten minutes. The office called to arrange payment for services.I appreciated their caution and prompt service. New Hope Vets are my regular vets and we always have a great experience. Thanks, New Hope Vets!

My dog had a seizure and the staff and Dr Cordero were absolutely awesome. They took the time to explain everything to me and helped me feel more at ease and better able to handle more seizures in the future.

We had a great puppy visit with our new dogs. The staff was wonderful!

Had an emergency injury with our dog and the staff here was so compassionate and helpful when I called. They got us right in when we arrived and we saw the vet within minutes. Our pup had to have stitches, and the doctor took great care with him. The doctor and staff were all so very friendly and professional. I would recommend this place for routine and emergency care. Thank you for taking care of Bear!!!