I want to there shop for a estimate I talked to a lady named Taylor she was very rude from the very beginning called my car a piece of sh.. and Im wasting her time her words I dont have time for this p.o.s. my car is far from a p.o.s all I wanted was a front bumper on my 07honda Accord I told her in the very beginning I wanted to pay upfront I was speech less and very upset about my experience with this shop I couldnt believe she talks to paying customer like that very bad experience to say the least

Replaced window. Did great.

So far good service. Next week will tell when my car goes in shop.

Great customer service!

Had the most amazing experience ever at Gerber Collision and Glass of Catonsville Md. Kelly and Don turned an already stressful situation into an easy “no fuss”, “we will handle everything for you” experience. My vehicle damage was quickly and thoroughly assessed and I was contacted right away with a full report and plan of action to get the necessary repairs done and to get me back in the drivers seat ASAP. I was updated regularly and often as to the progress of my vehicle as well as an estimated day of completion. Not only was my vehicle finished AHEAD of schedule but the work done went above and beyond what I was even expecting ! The detail and the workmanship that went into the repairs of my vehicle surpassed even my wildest expectations. Gerber Collision and Glass of Catonsville Md will for sure be our “go to” place for any and all of our body repair or glass replacement needs. If I could have given them 10 stars, I would have ! Don’t believe me? Check them out for yourself. I promise you won’t be disappointed !! A big giant shout of thanks to Don and Kelly for going above and beyond to see that we were 100% satisfied. You guys rock !

All I wanted was someone to call me back with a simple update. I asked your frontdesk and rando service dude, but here we are..I will never tell anyone to use this company.

The service was excellent and very thorough. My car came back looking brand new. Thanks! Gerber will be my go to for any body work.

I am not a fan for this business I have tried to give them the benefit of the doubt over and over again and same outcome comes along because they have poor communication skills and poor customer service. They are very rude and don’t know respect or how to give it in that matter. There business is very unprofessional.

Friendly staff, quality work!After hitting a pole, I needed body work done on my car. I took my car here after seeing good reviews online - and Im glad I did. Lamont and the rest of the staff I interacted with at Gerber Collision were super friendly. I was worried about coordinating my vehicle drop off and pick up as I have an unpredictable schedule, but Lamont made it easy for me to drop off and pick up my vehicle. Gerber Collision even coordinated with the rental car company. Lamont gave me a timeline for completion and provided me with weekly updates, and my car was completed ahead of schedule.Upon picking up my vehicle, the paint looked flawless, and it is impossible to see where the original damage was done. My car was cleaned on the inside and had that new car smell - even though my car is far from new. If I needed car repairs in the future, I would definitely go here again and recommend this shop to my friends and family. Ask for Lamont!

My insurance company State Farm listed Gerber as a reputable body shop. Fortunately, I live 4 blocks from the shop. This facility is busy, however the text communication was excellent keeping me posted on the progress. The shop manager Gary called me to discuss my repairs in more detail. Car was repaired when promised and some staff was on vacation too. Had minor issue with my brake pad - customer service was excellent resolving my problem and apologized for my inconvenience. I recommend Gerber - excellent experience.

I was in a collision recently and I was preferred to Gerber Collision of Catonsville, living only 4 miles from there, I’m familiar and about 2 years ago a friend of mine used their services and was totally disappointed with not only the repairs but also the lack of communication and compassion for their experience! Against my friend’s experience I will give them a chance as I am also expecting an additional family member really soon. So due to this I was willing to give them a chance anyway. And to my surprise, my experience was very pleasant from beginning, being greeted by a gentleman named Lamont, whom was personable from beginning to the end, even so much as to deliver my vehicle to me, so I wouldn’t have to take myself and other little one out in the snow. On top of that, he did EXACTLY what he said he would do, he helped me understand what repairs were required, called me twice a week as promised and DELIVERED. Results of the repairs were awesome as well and... THEY CLEANED MY CAR!! All moms with toddlers know the struggle! Extremely Pleased

Gave them a 2 star review, then they kept calling me to find out why. I finally answered so they would stop calling, it took over 24 hours for a simple estimate, and still they keep asking me why! Very poor communication at this company

Great service. Got the car done ahead of schedule. Outstanding customer service!

I took my car to Gerber Collision and Glass to have repairs made due to a fender bender. Dropped the car off on Monday, and it was ready by Thursday. Donald was friendly, helpful and efficient. He explained everything they were going to do from beginning to end. Kelley is wonderful as well. Either she or Donald called me daily giving me a progress report on the work. Best experience I’ve ever had in regards to automobile maintenance. Thanks guys for the really good job!

EXCELLENT CUSTOMER SERVICE!!!! I live in Florida and my son lives in Maryland , Lamont assisted my son with his car from start to finish. He called me to keep me posted on everything. I couldnt believe this was the service I was getting from an auto repair shop. Excellent customer service, if all other representatives are like Lamont, this should be your place to go. Thanks Gerber Collision & Glass - Cantonsville, MD

I would not recommend this place to anyone. Got an estimate for 1500, then went up to 2300. As it turned out, I got an estimate somewhere else for $309. Go figure. They just tried to rip me off. Consumers beware!

This company subcontracted to another company to do their glass work; Glass America. When the car was returned, all the change and cash was stolen by the workers. The owner of the car could not retrieve the money, because shattered glass was all over it. Total stolen by Glass America around $35 dollars. It is one thing to have your car window shattered by thieves, yet another thing to trust those who replaced the drivers window to steal from your car. I rate the Integrity of both companies a zero.Shame on them. This company is located in Catonsville.

I live out of state and helped my daughter, who lives in Maryland, coordinate her collision repair. I could not be more pleased with the service she received at Gerber in Catonsville. Before she took the car in, I called and spoke at length with Lamont, who patiently answered all of my questions. He went out of his way to communicate with both me and my daughter throughout the process. He was kind, professional, and made sure we understood everything. Not only was the repair work top notch, but having Lamont reassure me and really go above and beyond to work with my daughters work/school schedule was the icing on the cake. He also helped us coordinate her rental car, and, on the day her car was repaired (a week earlier than promised!!), he even returned the rental car for her so she could simply pick up her repaired car after work and head right to class. I would not hesitate to recommend Gerber Collision in Catonsville to family and friends, especially if they can arrange to work with Lamont as their service advisor/coordinator. My daughter was upset about the damage to her car, but Lamont worked diligently to get her repair work done quickly, to help her understand the process, and to make it as easy as he could for us. I cant say enough positive things about working with Lamont and the way he communicated with this out-of-state mom. The work was great, and Lamont was awesome!!

We had minor damage to two of our cars. They got right back to us with the estimates. Two other places contacted did not even get back to me at all. They provided prompt and professional service. I would recommend Gerber Collision and Glass highly.

Excellent customer service! Will be taking my car there for body work repairs. A good experience on my first visit!

Heard good things about this place but I guess that also makes them too busy to answer questions, answer phones, or return calls. I wanted to take my car here so called and no one answered so my call was routed to the national call center who also tried to contact them but said they must be busy. So the call center took a message and said someone from the Catonsville location would contact me. Waited about 3 hours and heard nothi g so I called again....and again no answer...rerouted to national call center. Called again about 2 hours later...no answer...call rerouted again. My insurance company wants me to give them the name os a shop where I want to get my car repaired so the can get it out of the tow lot its been in since my accident but I dont want to give then the name of a place before I have even spoken to them and it seems like this place might be too busy and not able to take on any more work...or just not interested in having any more customers. So the hunt for another shop ensues.

Allstate claim, Gerber had my car towed before any tags or personal belongings had removed (2-3 hrs before I arrived to pick up items). They knew I was coming and forgot about it, so they had it towed to Finksberg. The only reason this isnt a one star review is that i recognize this as a relatively simple mistake, and Allstate is taking care of it and paying to have all of the items mailed to my address because they messed up.Update:The manager Arthur gave me a call and definitely helped out. I told him about the situation and he offered to help with the cost of my rental because of the delay in receiving my old tags to transfer to a new car. I definitely appreciated his help.

I had minor paint damage on my vehicle repaired here. The repair was done quickly , accurately and I was consistently updated on the progress of my vehicle. I have also had friends and family have major accident repairs done here and they were satisfied with the work as well.

The did a good job on my car

Excellent customer service and very speedy repair work.

I took a replacement side view mirror to the shop to have the trim painted to match the vehicle color. When the the mirror was returned I noticed the trim did not fit securely, and there was a gap present between the mirror housing and trim.When I discussed this with the owner/manager, I was told that the defect was noticed before painting it. They showed me a picture of the defect before paint. My question was, Why did I not receive a call before proceeding to paint the part?. The answer was, We assumed you were ok with that.Now they have my money, but I have a part that I cant return to the dealer. I did not take a picture of the part, but I am 100% sure the part did not look like that out of the box. My assumption is the painter messed up trying to take the trim off, and covered it up by popping the trim back as best as possible, then took a picture of it to say it was received like that.Two mistakes by this company:1. They thought I knew the part was defective.2. They assumed I was ok with the way the trim looked.In my line of work, if make an assumption, I get burned for it. I guess that is not the case with this company.

The manager was very professional.

Great. Body shop

Good work

Best Place Around!!!

They get you in and out