Elijah and Jordan were very professional and kept me informed every step of the way. Really helped make a flooded basement not so bad. I would definitely recommend Profire.

Profire was fantastic! Super helpful right from the beginning. They were very quick to respond and arrived when they said they would! They worked with my insurance company and kept me updated. Our project manager, Matt was very helpful and always answered my questions in a timely manner. All the contractors working in our house were extremely professional and did great work. We are very pleased with our repairs.

Nic and the team communicated, responded, helped me understand each step, and did an amazing job! They were affordable, professional and have the customer as number one priority ! I recommend them as 5 star and you will not be sorry you called them especially as they are Local and treat you like family and not part of a big national company!

Our project manager, Matt Jagger, was outstanding. Extremely responsive and transparent throughout the whole process. They were able to meet all of our hopes to restore our bedroom and did so in a timely manner. Thank you, ProFire and Matt! I would recommend ProFire to anyone in need.

We got connected with Profire through insurance company. They responded quickly and arrived on time for assessment and quotation. The restoration team is very throughout and detailed orientated, and they provided timely updates and communicated with insurance and reconstruction team to make sure we are on the right track.

Professional, quick to respond, and daily updated communication throughout our process.

I had a pipe burst in my finished basement on Memorial Day weekend that left a significant amount of water damage. Called up Beth Self at ProFire as recommended by a family friend and she had a crew on-site immediately to start the remediation process including carpet removal, dehumidification, clean up, etc. Very pleased with the crew’s professionalism and concern for protecting my property! 10/10 service all the way around! Thank you ProFire!

Elijah and his associates performed above and beyond my expectations. Elijah called and updated me on his progress and next steps. I would recommend this company to others that needs their services.

Nick turner and Jordan Edwards did the work at our house. They are very nice guys and arrived on time. Communication was good

I lost my home to a fire and my insurance company called in ProFire to do the demo work I cannot praise Nick Turner -project manager- highly enough. From Day 1 Nick calmed me down, thoroughly explained all that was to be done, and answered all my questions transparently..He took care of my home as if it were his . He and his crew of Jason and several others worked very professionally,called me with any updates each day, and gave me complete piece of mind. I would recommend ProFire to anyone going through such a devastating experience.

Very responsive. Unfortunately I had to use them 2 years in a row, but the same crew was there for the 2nd round. Polite, clean, thorough.

Elijah Edwards was very cordial and professional. I thank him for very good service.

Great company to work with! Matt, Everardo and the entire ProFire Restoration team did an amazing job on the restoration of our house after a tree feel onto our front porch and corner of our home. They got us started with the process on day 1 when the tree fell and had everything completed in half the time I expected, with fantastic quality and customer service the whole way. The entire team was ready to answer any question we had and made sure everything was done perfectly. We highly recommend them, and know who to call if we ever have the misfortune of having to deal with a disaster like this again. They will absolutely take care of you and your home. Thanks to everyone at the ProFire Team!

Matt Jagger and his guys were absolutely amazing this has been the easiest process for us. We are older and we do not work and they made things so easy. Our house looks beautiful the floors look amazing the paint looks great. If there was 10 stars Matt and his team would definitely get that. He was very responsive he was very scheduled and organized always let us know what was going on and he got this job done very very quickly. Profire is a great company with a group project manager.

The remolding crew along with the project manager Casey Jones did a wonderful job on my rebuild after house fire. They met all my wants and needs. I would use them again, just dont want the house fire next time around. Thanks for all that your company did to bring me back to my HOME!!!The pack-out and move back in group did a great job in getting back in my home. Thanks!

My wife and I were very pleased with the service we received. Elijah and Jordan are both extremely thorough and knowledgeable. I highly recommend Profire.I’m glad we chose this company.

Nick Turner did an excellent job. Best available completion. Very professional and respectful. Would not hesitate to use him again.

OK I was very well pleased Everything that I ask what is done in a timely manner. Matt Jagger was very professional and saw that the items were taken care of. I would recommend this company.

Matt Thornton was a phenomenal lead estimator for my project. He was fast, communicative, trust worthy and, most importantly, efficient! I recommend working with this company and Matt!

We had some water damage after a pipe broke causing our basement to flood so we had to have drywall, flooring, bathroom vanity, etc. replaced or repaired. Matt Darr and his guys (Fernando, Christian, and Martin) were all great at communicating with us and providing excellent work and service. We really appreciate them finishing the job quickly and leaving us with a beautiful, CLEAN space. Maria and her team that came to do the pack out/moving of our stuff were also amazing! I would definitely recommend ProFire! Thanks again guys!

After our bathroom had a leak, we found out that there was more damage than we originally thought. Once we spoke to the insurance company, they gave us a few companies to choose from and we decided to go with ProFire. I got off the phone with our adjustor and Beth from ProFire called us immediately. She handled the initial appointment and paperwork. Then, on the day of our appointment, the mitigation crew came out, cleaned everything up and even moved the furniture. The next step in the process was meeting our project manager Matt and the rest of the team. Matt was great. He organized everything. Always responded to our calls, texts or emails. He was always available and listened to all of our concerns. The work crew we had were the best. They were safe, clean, respectful, friendly, hard working and considerate. The job was completed and we were amazed at the transformation and the short amount of time it took. Matt Jagger and his crew took great care of us, so great that I referred him to a friend that needed roof and water damage repair. I would recommend ProFire to anyone needing home repair or improvement work. Theyre a safe, reliable company that guarantees their work.

I had extensive water damage to two levels of my townhouse and ProFire Restoration exceeded my expectations on the quality and service of their repairs. Matt Jagger was my primary person of contact and he provided excellent customer service in assisting and scheduling the repairs. He along with the entire crew that made the repairs did an incredible job where despite the damage was a traumatic and stressful experience, the result of their service and repairs made the experience a blessing in disguise. I will most definitely use their service the next time I am in need of home repairs or renovations.

Elijah Edwards & crew were great to work with. During a stressful time, Elijah and his crew came in and took care of our needs from the water damage. He called every morning with updates on what was going on and when he was going to be at our home/was on time, and did what he said he was going to do. I couldn’t be more pleased that our insurance agency sent Profire out. If your in need of remediation don’t hesitate to call them.

Profile did an amazing job on our house. We worked with Byron. He was very easy to get in contact with, very responses.They gutted our kitchen and bathroom because of a leak and mold. Also fixed the foundation on the back side of our house.We were offered an awesome variety of choices to replace everything. Any concerns or problems were addressed and taken care of immediately. Thank you ProFire!

They came the same day I had water damage and explained everything they were going to do. They also came prompt and made sure all areas was dry before they left. I recommended this company.

Clayton and his team did a fantastic job when my basement flooded due to water pipe bursting. They were very quick to respond late in the evening and had me on my way. Their communication was top notch from start to finish. I hope I never have to go through this again but if I do Profire will be my choice.

I was really please with this company Matt Darr was very professional and attentive to my concern and well-being. And Pedro and his team was very professional respectful and they made sure to take care of my personal belongings. And they also cleaned up their mess every day day before leaving

Elijah Edwards & crew was GREAT! I will definitely use them again!

DO NOT USE !! – My experience with them has not been favorable at all. I had a leak in my sunroom that went thru to the flooring. There was also some water damage to the ceiling. I called for them to come out, as they came recommended, to tarp the sunroom to prevent any more damage from being done until claim could be filed with insurance. Claim was filed, and their adjuster met with insurance adjuster to go over their findings. Claim was approved, but I never heard back from anyone at Profire, LLC after I called and messaged the adjuster Byron. I finally called main office and talked to them and they asked for me to send the estimate claim from my insurance agency for them to look over and contact me back. I heard back from the adjuster who stated after reviewing what the insurance sent back and talking to his manager, they felt as the job was just simply too insignificant for them to do and that I should just hire a “handy man” to do the shingle patch work and painting needed. ARE You KIDDING ME? That’s how you handle a customer… ignore them for weeks (4+) then tell them the reason you aren’t doing the work it because the pay out basically, is too minimal and not worth their time…. I will never recommend them for ANY job of ANY size as this shows their true intent and work ethic.

I have got nothing but great things to say about ProfireLLC. Especially Matt Jagger during a highly stressful situation and time for me. He communicated well and there was not an hour that went by that he did not get back to me. Every time i called or texted he responded super quick. He was in and out and had my job completed in just five days start to finish. He met with me and the guys were there same day fix my house in two days and Wednesday they pack crew came in and Thursday my new flooring was installed and Monday it was all packed back in and cleaned. I would give more than 5 stars if i could. Excellent Job Matt Jagger for you work and team! i would defiantly recommend this company for repairs hands down!

We were victims of a crime and I was very emotional about calling my insurance company and kept delaying. When I finally did call and have an assessor out to the house, they put me in touch with Pro-fire and their project manager Matt called and was fabulous. He asked questions put my mind at ease and made an appointment to come out to go over all the details of the repairs . He answered all my questions, told me what to expect and when, he sent his team out to do the repairs and called to check on the work every step of the way.The customer service and attention to detail was phenomenal. I could call him at any time and he always called to update with new information.When his team came to do the repairs, we had to have new doors replaced, new mailbox, new wall to the front shed, painting and siding. The team foreman was awesome and so helpful, the other guys in the group were very hardworking and thorough.They cleaned up after their work and walked around with us to make sure we were happy 100%.It looks fabulous and we are delighted. The trauma behind us now we can move forward.Thank you so much Matt for everything and thank you Profire too. Would thoroughly recommend them!

Matt Jagger was the best project manager. He was always very responsive, professional and work diligent with contractors and State farm adjusters to get this BIG job done. Job well done Matt, thank you for everything.

This was a great experience Matt Darr he is very professional and keeps you informed of work being done.

This company is a joke! I got a phone call from the Project Manager, Matt, on October 9th. An appointment was set up for him to come the next Wednesday. He was a no call, no show. I thought maybe I had the wrong Wednesday and expected him a week later. Still a no call, no show! When I called I was told our account had been closed. Apparently, it wasn’t a big enough job for them because they would only make a few hundred dollars! We needed repairs in two different rooms but we only wanted them to do the majority of the work upstairs and a couple things downstairs. We were going to finish the bottom floor on our own. Instead of calling me and telling me they didn’t do small jobs, they sent me an “email.”. I still cannot find that supposed email. If they were a good company with any customer service at all, they should have called and told me they couldn’t do the job instead of us taking off 2 different days and waiting on them. Find someone else to do your work! There has to be better choices out there!!

Profire was very professional and did a great job. I would recommend them to anyone. My project manager, Matt Darr, was professional and the best. We appreciate Profire for everything they have done.

Profire restored our condo after a catastrophic flood caused by a neighbors sprinkler system. Our project manager, Matt Darr, responded within minutes when we had questions or concerns. He interacted with our insurance adjuster and practically became our representative to make sure that the condo was restored to its original condition. He kept us up to date on progress and called us to make sure our concerns were taken into account. He was professional and friendly, and it was a pleasure working with him.

Yes Pro Fire, I see you responded to my initial one star review. Actually I would give you a zero star if they have it. Your response Hi! “ I am sorry but we do not have you in our database. In an effort to verify that this is not a fraudulent post by a competitor, can you please provide your customer name as it may appear in our system?” I am in your system, or maybe you should check with Allstate insurance who paid you people. You have went through so many employees no one now has any idea what’s going on or what is happened to my yard which is destroyed. I was looking on Google earth, the satellite even picked up the damage you and your contractors did to my yard. I’ve also noticed that you’ve been cut And pasting your response as I’m sorry we don’t recognize your name truck most of your reviews. Buyer beware.

Our home was scheduled to listed for sale on a Monday but unfortunately a tornado came through town Sunday and caused significant damage to the house. ProFire handled the job from start to finish and did not miss a beat! We had our power restored within 3 days of my first contact with them. The entire roof was replaced in less than a day!I had a fantastic experience dealing with ProFire and the staff was incredibly helpful, responsive and friendly!Thank you so much Beth, Brittany, Brian, John and Casey. You guys rock!

Matt Jagger & his crew were the most professional group of men I have ever seen! They showed up on time every day, & let me tell you they had Everything they needed for the job to be done! My son was impressed with the Trailer the workman pulled with all his Tools--he said mom you should see how clean & how organized he keeps it I have never seen anything like it that man knows what he is doing! They did for sure, knew exactly what they were doing they did a Perfect job on putting my cellings back & doing the old fashion stiffing to match the rest of the rooms. Plus the wood trim just like we had before. We had a faulty workmanship from a new roof few years ago caused leak then it caused dangerous mold to grow in the attic and ceilings. My insurance had another Mold company do the Mold and had them come out do the Remodeling. I could not be more pleased nor my husband & they finished just like they said they would, even matched my paint to a T. If anything ever happens in my home Again ( I pray it doesnt) rest assure I WILL USE THESE GUYS!!!Thank YouPatsy StoneDouglasville, Ga

Really enjoyed working with this company. Our project manager, Matt, and all of the contractors were wonderful. The service was quick and outstanding quality.

They were professional. The workers were always on time. Matt Darr checked with me frequently to ensure my satisfaction with each step of the basement renovation.

This company clearly works on behalf of the insurance companies. We had to argue what needed to be repaired on our home after a horrible kitchen fire. Do not use them.

Everyone at Profire was a pleasure to work with and very communicative. Matt stayed in constant contact to make sure I was clear on every step of the process, and answer any questions. Fernando and his crew did an amazing job on the repairs, including an amazing clean-up job at the end. I would definitely recommend Profire or call them again myself in the future.

Very kind and knowledgeable staff.

MATT DARR AND HIS CREW WERE ON TIME AND REPAIRED MY ROOF AND SEALED A SHEETROCK STAIN AND PAINTED THE ENTIRE CEILING, ALL WITHIN THE DAY.I WOULD RECOMMEND PROFIRE TO ANYONE.

I am a believer in second chances and I am more than understanding that life sometimes happens, but at some point there has to be a time where a person or a company takes responsibility for their poor management, lack of professionalism and poor communication. We had a project that began in July. The project should have taken a few days to potentially a week. We got excuse after excuse about pushing back the start date, contractors not showing up or no communication at all about when contractors may or may not randomly show up at the house. Initially I was forgiving, but the miscommunication continued. The contractor and project manager contradicted each other and then blamed one another for the mistakes or poor communication. To top it off, I had not spoken with the project manager for weeks. I gave him permission to talk with my spouse ( this happened once). I finally got a call stating the project manager would be by to pick up the check. No walk through with us, no questions about if we were happy with the work, nothing. Then he preceded to lie to my spouse indicating that he spoke with me about the matter, when he did not speak with me, but the contractor. We caught him on the phone contradicting himself during our last heated disagreement about the lack of customer service and professionalism. Not once did the manager take accountability for his actions or miscommunication. Matt, had me hopeful that they could take care of our contracting needs, however, they created a prolonged disaster that I thought would never end. I would not recommend this company to anyone else.

I cannot praise Profire LLC and my project manager, Matt Darr, enough! A tree fell on our house, and we selected Profire LLC for our restoration. The whole process was quick, painless, and professional. The office explained the process clearly and concisely, the estimate was understandable with clear expectations, and the actual work went better than expected. Matt Darr was our project manager, and admittedly, I had fears of phone tag and incessant pestering, but that just did not happen. Matt was proactive in everything. He called ahead of time giving a heads up of each step and arrival every time. Everyone was on time, and the work was great. He made us feel comfortable at each step and made sure we were satisfied with each step. Obviously, I would never want this experience again, but I now know I have a team I can trust.

Matt Darr was very communicative and quick to attend to my questions and concerns. Very nice

Matt was polite, professional, very efficient. The crew were excellent.

I cannot express enough gratitude of all the awesome service done for the work done at my home. Im forever grateful you have no idea.Thank You. Byron &ProfireDella Carroway..Roswell Ga.

Profire LLC did a fantastic job. I will continue to recommend & utilize their services. They completed a full bathroom build back, including installation of 5 custom floor trusses, due to water damage, within 45 days. John & Brian were extremely helpful in getting the job started. Casey Jones provided excellent project management throughout the entire process and Victor did a great job assisting. We are thankful to have our Master Bathroom restored. Awesome teamwork and project completion!

Excellent experience. Profire was fair and honest. They worked hard to get the job done quickly. Byron was diligent in looking for the exact floor color we wanted and I couldnt be happier with the results. They dont make excuses and they leave the place clean- a rarity in contractors these days! I would use them again in a heartbeat and feel very confident in recommending them to anyone who needs new flooring!

Excellent company. Would highly recommend. Very professional and detailed oriented. Work was great, they handled everything we could have thought of and much more.

ProFire = Honest. Responsible. Respectful. Professional. Skilled.When the first floor of our house was damaged by a ruptured water heater and flood, a week before Christmas, State Farm recommended ProFire and for ease we agreed to use their services. While the insurance company took 2.5 months to process the claim and approve the recommended repairs, while we lived in a construction zone, once the repairs finally got started it moved well over three weeks, during which time we stayed in a hotel nearby. Like any successful relationship communication is key so having the direct lines of communication to the project manager (Byron), the renovation team leader (Savario) and the office team who dealt with State Farm and handled the extensive payment paperwork (Christy & Brittany), made for a smooth experience, as good as it gets really. All of the staff were cordial, polite, helpful, thoughtful and diligent, not to mention easily available to answer my many queries. This is our home, our sacred space, so I appreciated that the ProFire team understood to take care of our belongings, happily explained the progress when I (mother hen) wanted an update regularly and have offered to themselves available again should we need them to come do very minor touch ups (because we chose BLACK paint). We have several projects we want to do on our home, and ProFire will be the first team we call. With gratitude, Cara & John Masters

State Farm recommended I use ProFire to repair water damage in my kitchen and basement and I am so glad they did. With Casey Jones taking point, I had very little to worry about. He handled everything from lining up contractors to giving me guidance when I asked for it. Casey did a great job problem solving several tricky situations, plus he was a staunch advocate when it came to dealing with insurance. ProFire made a bad situation about as simple and seamless as possible!

Horrible. Dont recommend.

A friend of mine used them for fire restoration. Terrible job no code they created a disaster. My poor friends

Had an excellent experience with Profire and our project manager, Byron. After our upstairs toilet overflowed and flooded my downstairs dining room and two bedrooms, they were nothing but helpful and accommodating as we waited on subflooring to dry. Byron went above and beyond my expectations, answering phone calls and text messages with my never ending questions, even after hours. Would definitely recommend to anyone needing restoration work done!

I cant say enough good things about this company. They have really treated my mom great. They have explained every step of the way. Very impressed with this company!

Profire did an amazing job rebuilding our home after our fire. Everyone we worked with at Profire was extremely professional and provided wonderful customer service. They went out of their way to make sure we were happy. I have never lived in such a well built home. Profire redesigned our home to look so much better than our original home.We absolutely love it. And we love Profire!I would recommend Profire to anyone.M. ButlerKennesaw, GA

The crew worked efficiently and smoothly from start to finish. Everyone was personable and super easy to work with. They made sure I was completely satisfied and I am!

This company took care of a water loss and mold Remediation on my home. The entire process was very smooth and they made a difficult situation easy to tolerate. All of the subcontractors were professional and clean and the project managers were knowledgeable and helpful. I would highly recommend them for your restoration needs.

RUN AWAY From this company! Nationwide sent them my way. Huge mistake! They gave me the run around for MONTHS on scheduling repairs. After terrible communication, lack of professionalism, and months of wasted time my home is still needing repaired. They canceled the scheduled day for work to start at 10:30 the day of! Then after rescheduling everything they called me today to inform me that I live too far to do the repairs after all. EXCUSE ME!? You have known where I live and have sent TWO project managers to my home numerous times. I have never dealt with such a terrible company in my life! I would give them ZERO stars if I could. I am fuming and hope your “business” goes under. Anyone that dares to hand their money to you is in for a nightmare!

We used Profire Restoration Services after extensive water damage caused by a water supply line failure to our icemaker. The company was very quick to respond and after an damage estimate was made by John Smith, Casey Jones was assigned as Project Manager. Casey made immediate contact followed shortly with a visit to the site. Casey made recommendations on how to proceed and assigned Terry Bates to do the work. Terry did and outstanding job and Casey stayed in close contact until completion. Casey did a follow-up visit to insure we were satisfied with their work. We were and would not hesitate to use their services again if needed.

Matt with Profire was awesome.

These people totally destroyed my front yard, they did send someone out to take a look at it and try to fix it, but yet they did a terrible job and it’s back to the same way it was when they left here after they completed the job. If you have an insurance claim and these people are doing the job look out they will try to short you on every turn. Buyer beware

I worked with ProFire via a home owner’s claim for water damage and mold in my master closet. They checked all adjoining rooms, floors and sub-floors to locate all areas with mold. They did the mold remediation and rebuilt my closet organizing system that had moisture damage. They were very thorough during the remediation, and I needed that because I was freaked out when mold was detected. They showed up when they said they were going to. They kept in touch during the process. Casey was in charge of my closet rebuild, which took place while the rest of my home was being renovated. It was crazy, but Casey was friendly and professional throughout the very complicated process. He coordinated with the other contractors on-site with great patience. He is a detail-oriented person, like me. He stuck with me until I was absolutely satisfied with the work that was done. The overall experience was perfectly painless. I’ll be using FirePro again for any contractor needs. I can not recommend them enough.

I called Profire after my insurance company told me I had to replace some damaged siding on my house. Since I had to pay out of pocket, I called Profire because they are local to me. They came out and and within a couple of days I had their estimate. I was happy I could schedule them to be out the next week, since the insurance company gave me a deadline. The guys that showed up were very professional and finished up pretty quickly. Im very pleased with the work.

I had the pleasure of having Casey Jones assigned as my Project manager from Profire LLC. Casey understood the issues and he was always my advocate. When it came time to repair/replace the hardwood floors that was damaged during my house flood, again he understood my concern that the Profire flooring sub contractor had damaged the floors when sanding to repair. Ultimately, my house insurance paid for new floors to be installed. Casey Jones was again my advocate. Profire, LLC office staff and subcontractors did all they could to satisfy my needs in terms of putting my house back together. For that I thank them, profusely.

This company is something else! I had a water leak recently and Nation Wide sent them out to evaluate the damage. They came into my house with two huge machines to get rid of the moisture but they also came in with tools to tear up my kitchen. Since this was not a big leak I explained to them there was no need for the big dryer/fan. They left it anyway. The machines were so huge I wouldnt be able to move around in my kitchen. I did not use them but unplugged and call my insurance company to let them know. They billed the insurance company for $1705. A rip off. I will not sign off on this payment and need nationwide to investigate this company.

Good service

I didn’t take to kindly to threats from Britney saying they were going to have a lien on our house if we didn’t pay. We never received a bill within the 6 months. I saved all my receipts and checks.

Great people and service!

We were left hanging for weeks on an estimate that was not even being prepared.

Good