I always knew I was paying too much, but that was supposed to be balanced by good coverage and customer service. They are now completely over charging me and could care less when coming to complain/find a better rate. I suppose it was my fault for assuming they had their clients best interest in mind, they just want to line their pockets. Hopefully they won’t hold me captive or charge me ridiculous fees to get out. After the incredibly rude person I just dealt with, I can’t imagine they’ll handle losing a client with morals or grace and will do whatever they can to screw me.Update: Patricia has been very helpful with advise as I’m looking to switch insurance and she seems keen on helping me save money and find the best option. Thank you, Patricia!

Oh so helpful.great knowledge and always put me to ease.

Excellent service, Kelli, Patricia and everyone very professional and helpful.

Awesome customer service, but it never fails that I will get a voicemail when I call. I understand every now and then, but every.single.time. is frustrating.

We have not had one issue in all 5 years we have been with them

Sheppard Bowen and his staff are very professional. Enjoyed working with them.

Great service and works for the customer.