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Watermark Plumbing
2425 W Parker Rd building 4b, Carrollton, TX 75010, United States
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Ro
Review №1

Jason was awesome! He showed up roughly an hour after I placed a request for non-emergency service. Very customer oriented, but without sacrificing speed or efficiency. Answered all my questions and gave great advice on how to keep the issue from repeating. Highly recommend Jason and team.

Ai
Review №2

Watermark is my company of choice. Staff is always friendly, professional and punctual. Technicians are knowledgeable and take pride in their work. Prices are very reasonable as well.

Er
Review №3

I have called Watermark on several occasions now to fix various plumbing issues. Looking for a reliable and honest plumber can be a source of anxiety. That’s why I’ve been so relieved to meet Michael from Watermark. He is fantastic. He is punctual, honest and extremely thorough. Also, just an overall pleasant guy. Whenever I’ve called Watermark – they have been responsive and transparent about when the work will get done and what is required to make the repairs. They also have an iPad to execute transactions right in the comfort of my own home. If you have any plumbing repair needs - I highly recommend Watermark!

Li
Review №4

DO NOT USE THEM! I contacted this company for a simple project to install a couple of faucets in my warehouse. They sent a technician to evaluate the project 09/02 and charged me 70 dollars for the evaluation. The next day Thursday I called them to ask for a quote for the project. They said they were going to send me the quote but never did. Then Friday (09/04) the same thing happened. After the Labor Day long weekend, the same thing happened again on Tuesday (09/07). They said they were going to send me the quote but never did. Today is 09/08, still nothing. This is ridiculous. I have never seen anything like this. It is a simple project. Any commercial plumber company can do the job. I dont get it. It feels like they dont treat me seriously at all. Very bad experience.

Al
Review №5

Technician that was at my house was vet knowledgeable and got the job done in no time. Highly recommended

An
Review №6

We had a mystery leak which first appeared outside our home. It raised our water and heat bill. I contacted Watermark Plumbing and was pleased with their quick response and being on time, and small initial fee. Michael worked with us, and brought in a Leak detection expert. He determined the leak was under our homes foundation, a slab leak. Although they had to break through the foundation, the did it outside our home, which afforded the least amount and damage and disruption. They brought in a tunneling team, and got the entire removing foundation, digging the hole for repair, locating the leak, and replacing the piping in one day! If you need help with slab leaks, or plumbing in general, hurry and call Watermark Plumbing to get it taken care of before you get a large water bill and property damage. Thanks for a great team you can trust!

Ch
Review №7

I contacted three different plumbing companies and Watermark is the only one that responded immediately. Michael was at my home within an hour to determine the problem with my leaking water heater. The other plumbing companies could not get to me for another 3 days. Watermark replaced both of my water heaters, in my attic, the following day. I found them to be very professional and up front about the whole process. Highly recommended.

Jo
Review №8

This was a great experience from start to finish. Watermark Plumbing has the easiest website to navigate and to request an appointment or change an appointment. The interaction with the company was excellent, highly professional and friendly. The Tradesman Plumber sent to our home was incredible. He was friendly and went above and beyond to fix our multiple issues. I highly recommend Watermark Plumbing and will definitely use them again.

Ra
Review №9

I love Watermark Plumbing. I have used them once before and so far they have been consistently AWESOME. Both times they came out very quickly. VERY professional. Right after I called for an appointment I received an email with the details of the appointment. The next morning I had a text that gave me a picture and biography of the plumber coming out. The plumber, Bryan, gave me a call a few moments before coming to let me know he was coming and when to expect him. He was friendly, professional, and efficient. I am very pleased with the job he did for me. We didnt really have a repair issue this time, they came out to do the annual service on our tankless water heater. (Until a few days ago I didnt even know they needed annual service) He even pointed out to me that our Moen faucets have a lifetime warranty for the original owner. That was a fact that I was not aware of and that our builder had not told us about. I highly recommend Watermark Plumbing

SW
Review №10

Watermark Plumbing is one of those companies that you know will do the job right. They stand behind their work and the technicians are some of the best in the city. I highly recommend them for your next plumbing job.

j
Review №11

Micheal came last Friday examine side yard drainage problem at my house. He was knowledgeable, pleasant and very helpful. his diagnostic skills were a blessing. He is someone who is willing to go the extra mile to make sure that customer receive the best service

Ke
Review №12

Watermark plumbing is a quality company that is very responsive. I value that they provide information about the plumber visiting your home. It is nice to get to know the person entering my house before they arrive. Thanks for the great work!

Ed
Review №13

We used them for one of our dental offices in Flower Mound. They arrived early, were very nice and professional, and explained everything in detail. The price was very reasonable and I will be using Watermark Plumbing again for any of our other offices that have plumbing issues.

Jo
Review №14

I have found Watermark Plumbing to be honest, reliable, professional, and competitively priced. I have used them multiple times and I have always been satisfied with their work.

Ro
Review №15

Scheduled a appointment to replace 2 faucets for our workplace and could not be anymore happier with the service! Fast installation with no issues at all. Bryan with Watermark was very professional and will get the work done right! Thanks again!

Mi
Review №16

Their technician Michael was extremely helpful, on time, diligent and answered all my questions (which were many). Recommend highly.

Ba
Review №17

We LOVE LOVE LOVE Watermark Plumbing. Bryan came today, and it’s like having a good friend stop by….who just happens to fix everything!!! 😁

Je
Review №18

We will always use this company from now on! Jason came and was able to fix everything to our satisfaction. He is also a great guy to talk to....very informative about all plumbing services. They are also able to give a firm quote on current or work that we wanted done in the future. Everyone I talked to at this company was so nice. Thanks!

Ro
Review №19

I had what turned out to be a very difficult leak problem to diagnose in my yard outside my kitchen. Brian was very persistent and had to come out several times before the right diagnosis was found. In the end Brian found the problem and fixed it and then much to my delight Watermark right sized the bill. They are a trustworthy partner for your plumbing needs

E
Review №20

Weve used Watermark Plumbing for over 10 years. Excellent company to work with - employees are always professional and polite. This past year, Jason has been the plumber for several jobs and always goes above and beyond. I trust his work.

Al
Review №21

We greatly appreciated Bryans communication, efficiency, and excellence. They sent a text with introductions about the plumber who would come out to take care of the job, which we thought was such a neat and personable thing to do. They are different, valuing their employees and customers. Would highly recommend!

An
Review №22

Overall I was happy with the experience. We had our hot water heater go out and went through homeowners insurance to get it replaced so the process was delayed a bit. We didnt have time to get additional quotes, so I cannot speak to the fairness of their prices but the customer service was great. They came out on the same day and the technicians were very thorough and knowledgeable.

Me
Review №23

We have used Watermark Plumbing multiple times for small things and also big jobs (like replacing water heaters).I think they have a great blend of customer service with a personal, small town feel, but also the professionalism and expertise of a larger, well-established company.I will use them again and would recommend the without reservation!

Da
Review №24

Ive used Watermark several times. They often come the same day, their prices are fair, their repairmen are knowledgeable, and they go out of their way to help. I have used other plumbers in the past, but they were no where near as good as this company. Truly, their are wonderful.

Mi
Review №25

RE: Leaking ceiling from Bathroom aboveJason visited us today and was great. I would recommend him to all.

De
Review №26

Jason H. and his team did an amazing job with getting my hot water heaters replaced and up to code. It was in so much better shape after he completed all the needed work. Very knowledgeable on all repairs and willing to walk you through each repair and ensure it is up to your liking. Would recommend Jason for any of your plumbing needs

Re
Review №27

We had Bryan out to replace one of our toilets and replace external spigot with a shutoff valve. We also purchased the toilet from Watermark to have a better quality one. The work was excellent and quite clean. (The outdoor picture was taken after it started raining)

La
Review №28

Thanks for helping us with our gas fireplace piping issue and some other issues around the house. Next day service was great and the price was right. Will definitely use Watermark again!

La
Review №29

Watermark answered my call even during the ice storm. They told me my place on the waiting list. They communicated with me the day before my slot came up. I was happy to wait longer to free them up to serve people in worse shape. But they determined my situation was bad enough to send someone out. They were very professional and responsive.

Ja
Review №30

After a horrible experience with another plumber I called Watermark to replace the shut off valve on the line to my ice maker. From the initial phone call to schedule the repair, they were professional and knowledgeable. Micheal arrived on time and quickly repaired the valve. It is refreshing to find a company I can now consider my go to company for plumbing needs.

L
Review №31

Plummer waiting early for me when I arrived. He assessed the problem and found an outflow valve that no other repairman had bothered to walk to the side of my house to check for. He cleared the stoppage, applied a coupon from online, and because his work was prompt and efficient, his charge was for 20 min reducing my overall bill. Amazing service. Professional. Ask for Michael Barber at watermark Plumbing. It’s the best company. I will use them again.

Lu
Review №32

Jason at Watermark did an incredible job identifying and fixing our leak, highly recommended!

us
Review №33

I bought a new toilet from Home Depot and even though they offer an install service I wanted to use a professional plumber and get the job done right the first time. I have had some bad luck in the past with installers. And I am glad I hired a real plumber this time!I called Watermark and after having a great conversation over the phone with them answering all of my questions, they sent Michael out to install the toilet on the same day.Michael was super friendly and I could tell knew his stuff very well. He even explained why building codes had changed and how the new toilets had improved over the last few years.In the end it looks great and works great and I cant say enough great things about Michael and Watermark. You wont regret using them!

Ca
Review №34

Scheduler was very friendly on the phone, and they were able to send someone out the same day. The plumber that came was friendly and got the issue resolved easily. On time and professional.Pricing was higher than I anticipated ($400 for a kitchen sink drain clean out), but I thought the same thing about the last plumber that worked on our house, so maybe that is on par with industry pricing.We would use Watermark again because they were easy to work with and timely.

sh
Review №35

Watermark was extremely prompt and efficient. Highly recommend!

Jo
Review №36

UPDATE....I give Watermark Plumbing 5+ stars! Recently I had a plumbing problem that involved a tie-in to the City of Dallas. Several members of the Watermark team went far beyond the extra mile to help me. Michael, my plumber, advised me to contact the city and even provided the name of the person I should call. Tim, the Operations Mgr, came to my home, early one morning, to view the problem and he personally made several calls to the City of Dallas on my behalf. After much effort by the Watermark team, the City completed their work and Watermark Plumbing got my system back in order and working as designed. I want to thank Michael, Tim, Jennifer, and all those from Watermark Plumbing who assisted me. Without your help, I would probably still have a plumbing problem and be fighting with the City.VERY satisfied with Watermark Plumbing. They were prompt, VERY REASONABLY priced, and professional. My technician, Josh, kept us informed of every action he was taking and honored his initial estimate, even though he ended up doing some additional testing. I happily recommend Watermark Plumbing.

Je
Review №37

Super impressed with this company- I am a local Realtor and my clients have used them repeatedly to handle minor repairs prior to closing and Watermark always delivers results QUICKLY and professionally. Highly recommend!

Ju
Review №38

I have used Watermark for several years and yesterday, Jason came out and replaced my hot water heater. The manager came as well and, as usual, service and quality were top notch.

Be
Review №39

Bryan came to our home on time after giving me a call that he was on his way. He installed our new toilet, totally cleaning up snd making sure that it was done to my satisfaction. He was professional, responsive and friendly. Watermark will now be my go to firm for plumbing needs.

H
Review №40

Recieved 3 estimates for bathroom work.They were the most expensive by a landslide. Glad I used the quote I received in the middle.They did a fantastic job.

Co
Review №41

Friendly staff and available for same day service which was great; my usual plumber was busy and recommended this company. I like the texts and a picture of who was coming, along with a short bio of the person. Michael is knowledgable and friendly and was able to complete the job and provided advice. I would definitely recommend and use them again.

Lo
Review №42

Watermark Plumbing and their technician Jason did an amazing job and made quick work of a huge project: a flooded gas line in the middle of winter (no heat, no hot water).Firstly, they were one of the only companies to answer their phones on the weekend and were able to schedule an assessment for Monday morning, when others were giving me quotes more than a week past that.After a thorough investigation of the issue, they were able to get me quotes, line up a payment plan, and complete most of the work by the following day, including working with the city to get an expedited approval from the city on the work and getting the gas company to come out that evening.I would highly recommend this company. They are fast, courteous and professional.

ra
Review №43

Watermark did a foundation leak repair for me that cost me $8k. They did not advise me to have the foundation fixed first. Now that the foundation has been fixed, the final plumbing test shows that theres a leak somewhere. And while Watermark does warranty their work, if you have foundation work done, it voids the warranty, which I kind of understand, but why didnt they tell me to wait until the foundation was fixed? What was the point of having the work done? Ive very disappointed that I wasted $8k. While I think theyre probably nice people personally, I feel duped and I would not recommend them.

Ja
Review №44

Incredibly unprofessional and dishonest. We called this company to check a potential gas leak in our home, explaining we thought it was likely something with the HVAC unit since we only smelled a little gas when the heater came on(first time to start this year). The tech insisted he needed to run a test on our gas lines for $527. We consented, because we know you don’t mess around with natural gas, and once the test was done the tech came inside and said we had no gas leak. IT WAS now TIME for the MYSTERY UPCHARGE….. He called us back outside and now claimed he was not to be able to reconnect our gas line to the meter because the gas company’s line “had shifted”???????? He said it was going to be $200-300 for him to reconnect it. We questioned how he could have just unhooked our lines for the test then, then claim it would cost hundreds of dollars to reconnect it. He then backed it down to $200 and as my wife and I became more incredulous, he said he would have to charge “something” if he needed parts....what parts?!? The parts were all laying there on the ground!!He then told us Atmos would do it for free but it would be the next day before they could get out (scare tactic?). I immediately called our gas provider and they said they would have a tech out within the hour (and did). By that time the WATERMARK tech was offering to reconnect the line “for free” 🧐???????? At this point we didn’t trust anything he said and just wanted him off our property. We paid the bill ($527, with no gas to the house) and he left.The Gas company arrived and the tech was dismayed and astonished that WATERMARK left the meter on the ground, an ACTIVE GAS LINE UNCAPPED and parts scattered. He commented that it was “highly unprofessional” and he had to document the situation. He went ahead and performed another leak test and checked everything, as he was questioning the validity of WATERMARKS work. He also told us that based on the information we provided, an HONEST/REPUTABLE PLUMBER would help with the problem, that it was an issue with our heat exchanger and a line pressure test was unnecessary on a new house at this time. Moral of the story: call your gas company first, and if they can’t help you DON’T call Watermark!!

De
Review №45

Highly responsive, professional team. Work performed in a timely manner. They were prompt regarding schedule, pleasant, polite, respective staff to work with. Explained all of my options, and didnt push for one or the other. Highly recommend! Prices were right-on. Additionally, Corey was (is) great! I will be recommending this company to my neighbors.

Je
Review №46

As always, I am totally satisfied with the work completed by Watermark. They are upfront and timely in all repairs. I know I may be able to find cheaper repairs elsewhere, but it’s worth spending a little more to get quality service and work!

Je
Review №47

Brian and the Watermark Plumbing team are amazing! We have used this company several times for various plumbing issues. Some were small (leaking tub faucet, water heater replacement), and some were more complicated (possible slab leak).Brian has helped in two of our issues, and he is amazing! Every time, he is professional, polite, and explains plumbing issues for the plumbing ignorant home owner. He has saved us thousands of dollars by providing an honest opinion when other companies have told us we need huge plumbing jobs immediately. He is a true professional, knows a ridiculous amount about plumbing, and is very clear about repairs and repair costs.And, Brian is a dog person, so that always is a plus in my book! We have a Doberman who is crated when anyone is here to do work or repairs, and I have had other professionals too afraid to come into the house, or make very unprofessional comments about my dog. We always tell the company that we have a dog in case the person they dispatch to our home has allergies or is not a fan of big dogs. Our Doberman is not overly friendly to strangers, but he knew Brian was cool!The customer service team at Watermark is always available to help, and they schedule your visit at your convenience. You even receive a photo of the person who will do the work, and a short biography.I will not search for other plumbers to work on our home. I will always call Watermark and ask if Brian is available to help.Brian at Watermark is the best!

Pr
Review №48

I have used these guys numerous of times. They are my go to for any plumbing and have always done a spectacular job. I keep them in my rolodex.

Je
Review №49

Corey @ Watermark was incredible!!! He was attentive to all my questions and concerns and thoroughly explained each one. He took consideration to specific areas that needed attention and was patient with me every step of the way.He also stayed back longer to make sure I was completely taken care of and safe in a awkward situation with a stranger that arrived at the property.Thank YOU! I will be recommending Watermark to my friends & family!

J
Review №50

Super fast and friendly service.

SW
Review №51

I had to call them for some water leakage and these were the only ones who understood the emergency and Michael from their team was here at the house. Surely recommend them. He was very well informed and very helpful.

Da
Review №52

Watermark did a great job getting my water heater repaired. The technician Jason was great. He troubleshoot the water heater and found the outgoing flex connection had a leak. He replaced the flex connector and then proceeded to light the pilot light on the water heater. The pilot light would not light quickly. Jason went the extra mile and after many attempts to light the pilot light took apart the pilot light control module and dried out the pilot light module. After re-assembling the pilot light module, the pilot light was ignited. Jason did a great job, most technician would have given up and told me I needed a new water heater. Thanks Jason

Pa
Review №53

We had a mainline stoppage and Jason was our tech, he arrived promptly and answered all our questions and more. Jason was very knowledgeable and We asked for additional estimates on other things that we were considering and he took care of it all with a smile and thank you and we will certainly call him again with any issues we might have.

Be
Review №54

Watermark Plumbing and Bryan that did the work for us are both FANTASTIC. We had moderate plumbing crisis in terms of urgency, and a major crisis in terms of scale and severity: ALL the sewer and drainage in the HOUSE was backing up. Toilets, sinks, bath tubs, ALL OF IT. Watermark sent Bryan out that evening, and he examined the pipes and snaked them with every attachment to determine the issue was bigger than that. He asked if Id like a camera diagnostic done, and I gave the go ahead.They sent me a copy of the video along with the PDF of the itemized quote in addition to discussing the work and costs associated, and they sent me PDF receipts with photos of the work phases as well. I have a complete set of documentation through and through. We had a sheared off sewer out line with roots growing in part of it about 24 inside the curb. The Watermark office was wonderful to talk to as well, kept us updated on schedule and on the city permitting process (that they took care of for me as part of the job tasks!!) and even called and chased the City for us after the repair when they forgot to let anyone know the work done had been approved for re-burial in our yard!Their pricing was super reasonable. For all the work we had done, the quality of the repair and the fact that you cant even tell they dug up a four foot deep pit in my yard AT ALL, the cost was $1500 LESS than I expected to pay. I used to sell plumbing, and I was there for my dad getting a couple of major plumbing repairs on this house over the years. This could have been a horror story and a half. I cant say enough how nice it was to work with them as a service provider on the whole, especially for plumbing work. Up front, clear, and very friendly and patient with my mom and with my ridiculous schedule, especially dealing with the City of C********* which can be the most frustrating experience known to man. I definitely recommend them.I attached the images they sent me of the severed line and the beautiful repair that Bryan did. He takes pride in his work, even when its going to be buried again immediately. Thank you to Bryan and Watermark Plumbing for a great job and wonderful experience!

Ja
Review №55

Corey came out and diagnosed the problem with our kitchen sink. He was quick and efficient. Explained everything that was going to be completed in great detail and provided his services at a great price. Thanks Watermark! I appreciate your professionalism, timing and overall great job.

Da
Review №56

Very pleasant crew to have serviced my home with the breakdown of my water heater! Would recommend to all friends and family. Bryan and Michael were great to work with.

Ta
Review №57

Had to call four places and they were the only ones available to come out- had a massive leak in my laundry room fixed issue. A+ on availability and communication. Cost to find issue little high, but very fair repair price-so overall good value. Very professional.

Ka
Review №58

Corey from Watermark Plumbing has come out to my home on 2 separate occasions - both times he did a fantastic job. He took pictures of his before and after work and documented everything. Also Jennifer in reception was very pleasant to deal with. Thanks Watermark Plumbing!

To
Review №59

I can not recommend Watermark enough. Its so refreshing to work with an honest contractor. Bryan knew wed had a bad experience from a different plumber. He took the time to explain what he was doing and showing me everything he uncovered. He is extremely knowledgable and Ill be requesting him in the future.

Jo
Review №60

Every now and then you find a skilled person who knows exactly what the problem is and the best way to get it fixed. Michael is exactly this person. He diagnosed the problem, gave me an estimate of money and time. He went about getting the problem fixed and I must highlight he thought about other things in the house that could be affected by this downtime and took care of them as well. Nothing but the best in service. I am very pleased.

Be
Review №61

Jason came out to help after a weekend project to replace a bathroom sink fixture didnt go as planned. He clearly described my options, and was able to start right away. The job was completed quickly and professionally!

ja
Review №62

Corey and Daniel were most pleasant to work with.They diagnosed our leak, installed our new water heater and left the garage clean and with everything back in place. Corey clearly explained everything he was doing as the installation proceeded and appeared very competent.He seems to be an excellent teacher as well.JG

Ky
Review №63

Very Professional and quick to respond!Michael was able to come and fix my issue in the same day. Everyone I dealt with was awesome, it was an easy process.

Ma
Review №64

I felt confident that my plumbing issues were properly addressed and fixed by Corey in a recent visit. He was courteous, respectful of my home and my time and was very friendly. I will certainly reach back out to Watermark and ask for Corey the next time a plumbing issue arises.

Ca
Review №65

Called late and got next morning service. So many things looked into and taken care of for us and even after a run to get the right part he still got us taken care of and running right within just a few hours. He made sure to explain all things to me and show me. Definitely a great company that goes out of the way to help!

Ky
Review №66

Appointments are easy to make. I was able to receive same-day service. The journeyman plumber assigned to our work was kind, thorough, and communicated clearly. I would recommend Watermark plumbing. Thank you, Jason H. for a wonderful experience.

Sa
Review №67

The plumbers were very polite and did a great job.They answered all my questions. I am looking forward tothem coming back and installing my shower ( I just haveto make up my mind). Thanks so much to Bryan and Daniel

Ki
Review №68

Ryan is the best plumber we have ever had. He is personable, trustworthy, talented and just a great person and outstanding plumber. I will only use him from here on out. He has had to do 2 major projects for us. Request him specifically if you have any plumbing needs. You will be so happy you did.

M
Review №69

In my informed opinion, youd be wise to look for plumbing solutions with anyone but Watermark. Dont believe their family friendly charade.On day one, I pointed out the leak in the front yard. Asked them to fix it first. They insisted they knew better and brought out a contractor to detect leaks $$$. They dug a huge hole in the backyard only to find no leak. Leak detector came back twice...couldnt even find the leak they previously said was in back. Found no leaks except the one in the front yard that I pointed out. Such a waste of time.It was a week later when they finally fixed the one leak in the front. It was a simple cut-and-replace job, yet they added two unneeded valves. I asked that they just replace the pipe section with the leak. That, plus the install of a shower valve (which I purchased), brought the total outlay to $3100.The plumber, Aaron, said that I was entitled to a substantial refund. Ive tried to work with the GM, Tim, on getting money refunded because even he said hed make it right. After working with Tim for a month without results, hes obviously impotent to make decisions about much. Tim passes the buck saying the owner wont respond to him.As if that were not enough, they left a mess of old parts in the front yard. Dishonest and awful.

Ca
Review №70

Bryan has to be one of the most disrespectful service people I’ve ever encountered. Haughty is not a redeeming quality in someone coming to serve you in your own home. Called them out in September to fix a leaking kitchen faucet. Call them back out in November as the Fossett was still leaking although at a slower rate than the original leak. Also had a toilet issue for them to address. They were over three hours late AND Tracked human waste through the house with their snake to unclog the toilet. They came back out again to address the NOT FIXED sink faucet... now they are saying the faucet is rusted and has to be replaced. Rusted.... Because they didn’t fix it right nearly 6 months ago and of course now it is rusted! Not only did the same person (Bryan) who did not fix it the first time tell me that it had to be replaced… He also had a TERRIBLE and condescending attitude telling me it was not leaking last time he came out. Oh.... and they charged me nearly 300 to fix (not fix) the faucet and have yet to offer any concession. If it were not for Tim who was very kindly patient while I vented my frustration... I would be Posting negative stars

Mo
Review №71

Ryan replaced the kitchen faucet and two bathroom faucets. Everything works so well now! Ryan is knowledgeable, professional and courteous. All things were clean and back in their places afterward. A special shout-out to Tim for sending such a talented technician while our usual tech is out.

Ke
Review №72

Amazing service. The technician was Codey and he was nothing but awesome. Showed up on time and sent a text message with a short bio of the technician. Very family friendly and would/will use them again. Highly recommend!

Ta
Review №73

While it is never awesome to find out youve got a slab leak...I cant say enough about how at ease I felt working with Watermark Plumbing for my repairs. From the first call, they were clear, concise, on time and responsive. I felt that myself and my tennant were in great hands. Start to finish, less than 2 weeks from leak detection through repairs, permitting and problem solved! I appreciate this whole organization for making a painful experience much less of a hassle.

Me
Review №74

Watermark was great to work with. They kept me informed on arrival of technician. Bryan was on time and very professional, The work was performed flawlessly and the work areas were clean when he finished. Thanks Bryan!

Ch
Review №75

Jason came out to help repair an issue from work Watermark did for us in June. He was very helpful and walked me through everything. Very professional and knowledgeable. He even helped tighten a faucet that was slow dripping outside of the scope of what he came originally to do. Watermark took care of my issue as a warranty claim and there was no charge. Handled exactly as it should have been and its appreciated!

Jo
Review №76

Jesse did an outstanding job. He arrived on time and went right to work. He was polite, well dressed (for the job he had to do), and fair. He told me the truth about my plumbing problems and laid out my options. I was so impressed with him that while he was here I decided to buy new toilets for my house. He went right to work and worked continuously for the rest of the day. He never slackened his pace. I was very pleased with the final result. Thank you Jesse and thank you Watermark Plumbing!

Kr
Review №77

Best plumbing company in Dallas. I have been using this company for sometime & Jason is their BEST PLUMBER, I think.You would not regret calling them & you will be a customer for life.

Fo
Review №78

Watermark Plumbing is my go to for plumbing needs. They replaced a backyard faucet and fixed a slab leak. They have continued to impress me with their service and value.

De
Review №79

One of our hot water heaters isnt working and Bryan was very informative about what the problem is and the various options for getting it resolved. I really appreciate that he was concerned for the cost of the solution and looked into the various options for getting us hot water fast without breaking the bank. He was super polite and friendly and finished the work fast. Will definitely be calling Bryan/Watermark the next time we have a plumbing issue!

Br
Review №80

Michael did a very professional job.

Jo
Review №81

Every experience Ive had with these guys has been superb. In both instances I was able to get a plumber out the next day. They called me with a 15-30 minute notice and arrived promptly. They also explained everything they were going to do and gave me the complete rundown and pricing. I had to sign off on their work before they started anything, which Im sure was for legal reasons. Perfectly understandable. They cleaned up after themselves and made sure I was happy before they left.

Ma
Review №82

I would absolutely use Watermark Plumbing again. There was an issue with scheduling...one of their plumbers was sick, but they kept me informed and got out as soon as they could. Bryan was efficient, friendly, and did great work. He even washed the bowl that we were using to catch the water...I doubt any other plumber would think of that level of customer service. Definitely recommend!

gr
Review №83

Best service and knowledge!Bryan had stopped by to check on my water tank.The amount of knowledge he has is amazing.Not only that he had the best manners and gave the best service.He was not in a rush and ensured that all my questions were answered.This is the best service I have received in Dallas and to think it was for plumbing is beyond me!They are trustworthy and dont try to sell you on things you do not need!This is my forever plumber!

Ma
Review №84

Jason explained everything that needed to be done & then was able to quickly fix it. I highly recommend them.

Cl
Review №85

Micheal is a Good man, saved us money, solved the problem, cleaned up and demonstrated the repair corrected the problem. Thank You Micheal!

St
Review №86

Jason H. was great! They were able to come quickly to fix our sink and they worked around my schedule. Jason let us know ahead of time what the cost would be, and he completed the work quickly and efficiently. Pricing was fair, and they really do have great customer service!

Je
Review №87

We had a mystery leak in our garage. Jason came out and worked diligently to find it. He found it and fixed it the same day. Everyone I spoke with was very courteous and helpful. We will definitely use Watermark again if the need arises.

La
Review №88

Had a great experience with Jason. He was prompt and upbeat and very thorough in his work to understand the plumbing issue. His whole manner while he completed the repair was highly professional and extremely competent. I would call on Watermark and Jason again anytime!

Ca
Review №89

Watermark Plumbing came out in a timely matter, communicated well and didnt go over the estimate of the cost for repair. We will definitely use them again.

St
Review №90

I have been recommending this group to all my family and friends. I tell them if they need a plumber to call these guys.We just moved to this house a week prior, when I had a kitchen sink issue. Jason came out to quickly address and correct the problem. He was friendly, not creepy and didnt try to talk me into more work than was needed. We discussed future items to look for and he recommended what should be done, when that time comes. He didnt try and scare me into spending more money, instead he got an estimate for me so I know the options in the future.I found them by googling and reading reviews. I couldnt have been happier!

An
Review №91

Had an immediate need and Bryan from Watermark arrived at the house within a couple of hours of my initial web request. Assessed the problem quickly and gave me my options in an easy-to-understand format. Completed the work immediately and quickly and was friendly and informative all along the way. Really appreciate Watermark and Bryan and will definitely contact him again for future needs.

Ra
Review №92

I called Watermark plumbing to fix my bathtub tap after another plumbing company gave me a quote that looked unreasonable. Bryan was extremely knowledgeable and advised next steps which cost me a fraction of the cost. Based on his guidance, the part was obtained from the manufacturer free of charge as it was under lifetime warranty and replaced with expertise that the other company clearly didn’t have. They couldnt even get the broken handle off the faucet for replacement and advised ripping off the tiles and changing the entire faucet and the tap. Thanks Bryan for your service and now you have a loyal customer for all future needs.

JA
Review №93

Watermark Plumbing is the best and Ryan is the best of the best. This company is family owned and they actually care about their clients and SERVICE is important to them. I have used them for over 3 years and fully recommend them. They have exceeded all my expectations. Ask for Ryan...he goes beyond to to not only fix the problem but explain what is going on.

bd
Review №94

Jason was professional and thorough. He fixed the problem and the price matched what I was quoted over the phone. Great work!

Ho
Review №95

Jason was very efficient and helpful. I appreciate your prompt service.

Ka
Review №96

I highly recommend Watermark Plumbing. They are friendly, send a confirmation email with a picture of the technician prior to his/her arrival, and can email your receipt to you. Taylor is the representative who served us, and he did a great job. He walked me through what he was doing step by step, did a courtesy check on the hot water heaters, and was personable without being intrusive.

Fe
Review №97

Prompt, competent, efficient, going the extra mile. I have used Watermark for nearly ten years. I’m impressed with the way the company does business.

Gl
Review №98

Ryan was awesome. He examined our problems, showed me different options to fix the problem. Explained everything in language I could understand. Very professional and courteous.We had 2 seperate issues and he took care of both of them within a very reasonable amount of time.I will direct all my business to Watermark and ask for Ryan specificallyI must add that the next day after Ryan came out and worked on the 2 different problems we noticed a small leak. I called Watermark and Ryan was back out that afternoon and took care of the issue with a smile and quickly was on his way. We are good to go!Thank you Watermark and Ryan for excellent follow up service also.5 stars all the way around.

이상
Review №99

Satisfied!

Ra
Review №100

Ian was very prompt on time. Both the times we had the issues at hour house, Water mark plumbing gave us an appointment right away. They are very detail oriented in explaining what is the real cause and how to take care of it in an efficient way. I would highly recommend them.Thank you.

Information
13 Photos
100 Comments
4.7 Rating
  • Address:2425 W Parker Rd building 4b, Carrollton, TX 75010, United States
  • Site:http://www.watermarkplumbing.com/
  • Phone:+1 469-688-3724
Categories
  • Septic system service
  • General contractor
  • Plumber
  • Water damage restoration service
Working hours
  • Monday:7am–7pm
  • Tuesday:7am–7pm
  • Wednesday:7am–7pm
  • Thursday:7am–7pm
  • Friday:7am–7pm
  • Saturday:7am–7pm
  • Sunday:7am–7pm
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