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Auto Hail HQ & Detail
2016 Keller Springs Rd #122, Carrollton, TX 75006, United States
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Er
Review №1

Great company, great service. fixed my baby up in no time and Matt help with process and made everything easy. Highly recommended for there services. Super friendly people.

Do
Review №2

I have used Auto Hail HQ several times over the last few years including this past hail storm! They handled the entire process on each of our cars. Matt and his team provided exceptional customer service and the quality of work was great! The cars were detailed and looked brand new upon delivery. I would highly recommend this company to anyone!

Bi
Review №3

Auto Hail HQ is AMAZING! GOOD QUALITY, GOOD VALUE, PROFESSIONAL & ON TIME!!! This place ROCKS & is the ONLY place I will EVER USE again!! The workmanship is PHENOMENAL! Matt is a TOTAL PROFESSIONAL! Matt followed up with me regularly & kept me in the loop regarding the status of completion! ALL I CAN SAY IS WOW!! Such a GREAT EXPERIENCE! I HIGHLY RECOMMEND AUTO HAIL HQ, it’s the ONLY SHOP TO USE! I never had to second guess Matt & I completely trusted everything that he said. Matt is honest & didn’t try to “up charge” for anything. Matt even returned my rental vehicle! WOW!!!

al
Review №4

This shop does great work, my car had a bunch of hail damage from the tornado that came through Dallas, but they took care of it asap. They put me in a rental, dealt with my insurance company on claim , and even fixed a chip and scratch on my windshield. The owner Matt was so helpful with this entire process, and not only did he refer me to his window tint guy after getting me an awesome quote, but had the guy come to the shop to install it while they had my car.

Li
Review №5

Matt took the time to explain in detail what was to be done to my car. Not only he dealt with Enterprise for rental, but also with insurance companies (yes, two) taking the headache off me. Matts was an excellent customer service. I have no doubt to take my vehicle there.

Da
Review №6

I have used auto hail HQ for both of my vehicles. They do great work and handle all the insurance details!! They are very professional and keep you in the loop at all times. As you can guess I recommend highly

Wi
Review №7

I have used Auto Hail HQ 2 times in the last 18 months for hail damage to my Ford F250. Pat & Matt the owners, took care of everything from the start to the finish. They are professionals in every sense from the communication to the quality of the work! I bring my truck all the way from Wolfe City just to use them. If you have hail damage these are the guys to call.

Jo
Review №8

Took my Toyota Tundra as it received hail damage, Matt and Patt were great in the beggining of the process, about a month after they had my truck they kept promising day after day i would get my truck back and nothing. They also said they would cover my rental veichle and then wanted to say that my insurance didnt cover even though i had told them i had rental coverage they said not to worry ss they will cover that as well. I finally picked up my truck and it was dirty from from the headliner from their dirty hands bit didnt clean it up, i then took it else where to make sure the dents were repaired and truck still has damage , i have reported this to my insurance as the job was not done properly. I only post this so no one else goes through what i did.

Da
Review №9

Matt is so AMAZING!! I scratched my truck driving out of my garage, I stopped in without an appointment, and Matt helped me! He had one of his detail guys, buff my bumper and now it looks so much better. I am thankful for Matt because he took care of me & didn’t charge me anything. Matt has earned a customer for life & I will gladly tell anyone & everyone about my dealings with Auto Hail HQ & Detail!!!

Je
Review №10

Great people! Good service! Got my car back in the same working condition as I dropped off! Super clean and smelled really great! I recommend them to!

HA
Review №11

I love this place i am so happy with the work they did to my car due to hail damage, great customer service very responsive and respectful staff.Thank you Matt for all your help. 👍🏻

Ry
Review №12

Matt and his partner Pat took care of two of my vehicles - PDR, paint touch up, and detail. They quoted me up front, stuck to the price even though they found some additional dents, and did a great job. Communication was great and they completed the work on their quoted timeline. I’ll be a repeat customer. Thx guys!

Ci
Review №13

Matt was not only humble and honest, but very detailed with the process and expectations. He answered all my questions without me questioning, and provided clear and simple knowledge and understanding. All communications have been prompt and he kept me in the loop the entire time. I really appreciate him giving me a heads up on expectations, especially being proactive on relaying information that may not have gone according to the initial timeline. They did a fantastic job on my vehicle and it looks brand new. I did not have to lift a single finger or make multiple calls to handle anything. Matt handled it all for me, which was a huge deal because with working from home and home schooling my 8 year old, I barely had brain power and energy to handle what he did. Thank you, Matt!

Ta
Review №14

I’m really so happy to have been referred to Matt! He did and astounding job making my car look exactly like I did when it was brand new and off the lot! I definitely recommend them to anyone looking for quality work with amazing customer service!

ap
Review №15

Awesome Customer Service from these guys. Funny story, Desmond came into my job shopping and I stroke up a conversation about his uniform shirt. I asked about windshields (mine had a crack), and he gave me his card and told me they could take care of me. His supervisor Matt called to give me more info and In less than a week, I was dropping my car off and picking up my rental which they also took care of. Desmond kept me updated on the process during the entire time. I got my vehicle back clear of hail damage, a new windshield with no crack (because I couldn’t see across it), and SUPER CLEAN on the inside. These guys detailed my vehicle at no extra charge. I am so happy. Excited. ELATED! If you need work done, I highly recommend Auto Hail! Matt and Desmond can work together to take care of you! Awesome work! Mention I recommended you ;)

Jo
Review №16

Made my car look like new. No out of pocket costs, rental car provided, the whole process was painless. Now they can make my wife’s van look like new as well! Thanks, Matt!Just got my second car back. Well done, no hassles and Matt took care of all the details. The van looks great. Can’t recommend highly enough!

Zi
Review №17

They did a great job. Was in contact with me every step of the way. Looks like a brand new truck! Couldn’t be happier! Ben and Grady were a please to work with!

El
Review №18

I cannot say enough about Matt and his team. I was super lucky to run into him when I was about to go looking to get repairs done on my BMW. Matt got me a great deal on my body work and took care of my car SUPER fast. Got me in a rental, handled all the details, and kept me updated on all progress being made. He and Pat even brought my car out to my salon (from Carrollton to FW) and picked up the rental for me! Oh, and my car was freshly cleaned inside and out.Seriously, they went above and beyond and I am so thrilled. I will never go anywhere else again!

ye
Review №19

Went on a search to find a shop for a full car detail. Found auto hail HQ. Ive own my car for 10 years and it has gotten dirty throughout that time. I mean pretty bad if my radio no had build up. But I talked to Pat and he set me up an appointment and it very affordable. Super awesome guy by the way. The day I drop my car off, he offered to drop me off at my job and then drop my vehicle off there too. He did say 10 minutes away is good but just the gesture of customer care is great that they have at Auto Hail HQ. Well my car looks pretty freaking brand new inside. For what my car looked like to being something I would get in when I am car shopping. 5 stars service and 5 star customer care. Great job guys

Ta
Review №20

Great job guys!!!! They took care of everything. They cater to all your needs and wants. Truly a satisfied customer. Thanks Matt 🙌🏾

De
Review №21

I had the team at auto hail HQ repair my wife’s Explorer and my Ram 1500 pickup. They took care of everything from the claim, to rental car and I never had to go to their shop. The are professional, prompt and save me a lot of time driving all over town for estimates. Great company and work!

An
Review №22

My experience with Auto Hail HQ was outstanding. They communicate with you throughout the entire process and take care of all of the insurance information. They even delivered my rental care to my work! And dropped of my own car when it was finished. Overall this company is honest and reliable. They deserve all 5 stars!!!

De
Review №23

Hail damage no problem! Matt took care of my car start to finish. Matt came highly recommended from my son. I thought I was getting the royal treatment only to find out that’s how he treats all his clients. Bottom line my car looks great, process was hassle free, quick turn around and I have a new great friend. It’s easy to refer someone when they do more for you than what you were expecting.

Ji
Review №24

I dropped my truck off for detailing in the morning and had it returned by noon. Patrick exemplified exceptional service. He encouraged me to review his work and insisted not to leave until I was pleased with the job. That’s dedication to the craft at its finest. Definitely referring friends and family. Thanks Patrick!

An
Review №25

We have used Matt Forbes at Auto Hail HQ twice now, once on my car and once on my husbands, and I can honestly say that both their customer service and quality of work is top notch. They are honest, fair, and timely. They always make sure we know exactly how long the repair will be and provide a rental car for the duration of service. I highly recommend calling them if your car has hail damage.

Ch
Review №26

I brought my car in and Marquis took great care of me he had me a rental delivered when he came and took my car from my house which was great with my minimal schedule. It was a speedy return and the level of service I was given was excellent. It was remarkable work my car looks like it’s straight off the lot brand new and I recommend it to anyone who wants to get there hail damage or any other work done it was hassle free and straight to the point. Thank you!

Do
Review №27

Matt and Auto Hail were absolutely fabulous! Super easy from start to finish! They take care of everything and were available anytime for questions and updates. My car looks like new again! Thank you for making this process hassle free!

Th
Review №28

The guys at Auto Hail are amazing! Super responsive and very proactive. They picked up my truck in Frisco, drove it to their shop and made all the hail repairs in just a few days. They handled all of the insurance filing and paperwork too. Super easy and convenient!

Ha
Review №29

I have had the best experience with Auto Hail HQ! Matt was very engaged with me throughout the process. He spent considerable amount of time explaining the entire process, worked with my insurance. He arranged a rental car and even met me there as I dropped the car off. The whole process took less than 4 days which is extremely fast considering they had to get the windshield to replace.One of the best thing about Matt and AHH is their responsiveness. They communicate with customers based on their preference. Text worked for me. I always got a reply within minutes!The work they did is amazing. The car looks good as new.Matt noticed high noise level created by poor windshield replacement job done by another mechanic and took care of that.This shows his keen observation and care.I highly recommend them to anyone.THANK YOU FOR EVERYTHING, MATT!!

Ek
Review №30

I just got my car back today. Some part of me still thought it was too good to be true. I was waiting for them to slap an invoice into my hands for $1000, but after a week with the rental that THEY paid for, I received the keys to my car that looked brand spanking new, with no money out of pocket, and a newfound sense of pride in my car. Folks, I can smell a scam from a mile a way, and let me tell you..THERE IS NO CATCH. Trust Matt, guys. Hes great! The entire crew is!

Ir
Review №31

Awesome customer service. Great job on my vehicle. Got it back looking like a brand spanking new car! And it was clean on the inside. Great guys to work with!

Ch
Review №32

Matt was awesome and took care of everything for me including dealing with the insurance company and getting me into a rental when it was almost impossible after the huge hail storm we had. There was a lot of hail damage to my car and when I got it back he did a wonderful job. You would have never known it had hail damage before. Thanks to them for making it so easy and excellent communication throughout as well. I will definitely recommend him!

De
Review №33

Made my car look brand new, I had a bunch of hail damage on my new civic, the took care of the whole process. From the claim to the rental and delivered it back better than new. These guys do it the right way.R Thomas

La
Review №34

Auto Hail HQ sets themselves apart with outstanding customer service and care. Being able to contact Matt 24/7 for car updates really put my mind at ease and made me feel like more that just a customer. These guys are great and Pat the shop manager really makes you feel at home and was always willing to help. Auto Hail HQ is DFW’s go to Auto Hail repair shop. Keep up the great work guys!

Ja
Review №35

These guys are top notch, from the beginning the process was all taken care of, from the rental car, the claim, my car looks even better that before the storm. Not a dime out of my pocket!

Bi
Review №36

Matt and his team at Auto Hail were awesome! My truck went through 3 heavy hail storms and looked like a golf ball:( Not only does it look new, they took care of the insurance, and picked and dropped off the truck while putting me in a rental. They really do make it as simple as they say - Highly Recommend!

Da
Review №37

Love this team. You will not be disappointed. Go my truck fixed and detailed and it looks sweet!

An
Review №38

Auto Hail HQ was absolutely awesome. Matt Forbes is fantastic and made everything easy on my end. I really didn’t care much about getting the hail damage fixed on my car because I didn’t want to deal with the insurance company, an adjuster, then finding a body shop to fix it. I’m so glad I was referred to Matt. I willdefinitely use Auto Gail HQ again, but hopefully not anytime soon.

He
Review №39

Great customer service not to mention great quality of work!! Matts a pleasure to work with!

Sc
Review №40

Matt and his team did a great job on my truck. They provided excellent communication through the duration of repair. Good guy and excellent customer service. I highly recommend them.

Wo
Review №41

You could not ask for better customer service than Matt and crew. They took care of every aspect of our hail repair from start to finish with minimal effort on our part. As someone with a demanding career, that kind of service is indispensable.

Ja
Review №42

Matt and Jamie are awesome!! Matt set up my appointment to fix my windshield and Jamie came and fixed it the next day while I was at work! The windshield is perfect, no road noise or anything. And it cost less than if I were to go through my insurance!

Bl
Review №43

I selected the Auto Detail service because my truck needed attention and I didn’t have the time before the weekend due to work.Auto Hail HQ picked up my truck from my place of work and returned it to me in a few short hours SPOTLESS!Love their attention to detail.... thanks fan guys!!

Ma
Review №44

They gmnade sure the whole process was easy as can be i never had to worry about anything!

Br
Review №45

Its funny. I knew there was hail damage, but I didnt think it was that bad... but when I got my car back, the difference was incredible! Really professional guys who kept their word. I was sceptical, but not any more.

S
Review №46

Another great experience with Auto Hail HQ! These guys fail to amaze me. I had hail damage on my truck and I already knew who to call. These guys did a spectacular job pulling every single ding out, and had it clean and ready for me in no time. I’ll continue to do business with them in the future.

Ce
Review №47

Customer service is good body work is horrible

Ho
Review №48

Matt made the transition smooth and seamless. He took care of everything. My car was in and out in no time. I highly recommend Auto Hail HQ!

ju
Review №49

Had an awesome experience, this place did a great job with my car.

Ja
Review №50

Very professional, Very prompt and the constant communication updates from Matt were top notch. I highly recommend Auto Hail HQ!

Em
Review №51

Great guys, great work would definitely call again

Br
Review №52

Excellent customer service and quality work on my vehicle.

Ka
Review №53

Matt and his staff were extremely professional and worked with us from the start of the process to the end. Thanks for walking us through this experience, I had no idea what to do but Matt made it easy for us.

Bu
Review №54

They handled the whole process from start to finish for our vehicles - great job!

T
Review №55

Matt and Pat are the best!!!! I took my car to their shop to have my scratches removed and they did a fantastic job!!! My car look brand new again! Thanks guys you rock!!!!!☺👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Da
Review №56

Auto hail HQ did a great job . They picked the car up took care of everything and even delivered the car back to me. I would definitely recommend them to friends and family.

Co
Review №57

Matt is exceptional!!! What a great guy!!! I will be a customer for life as should you!!!

Ja
Review №58

This place is AWESOME! They did a FANTASTIC job on my vehicle!!!! Definitely referring!!!!!!!👍👍👍👍👍👍

Al
Review №59

I talked he did extending work call look like he just came out of the show room

Information
65 Photos
59 Comments
4.9 Rating
  • Address:2016 Keller Springs Rd #122, Carrollton, TX 75006, United States
  • Site:http://autohailhq.com/
  • Phone:+1 469-381-7337
Categories
  • Auto dent removal service
  • Auto repair shop
  • Car detailing service
  • Car service
  • Repair service
Working hours
  • Monday:1–6pm
  • Tuesday:1–6pm
  • Wednesday:1–6pm
  • Thursday:1–6pm
  • Friday:1–6pm
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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