Very small spa. Good therapist. Probably be a lot better after the remove the restrictions for covid.

We are long time visitors to this Sheraton hotel complex, prior to the addition of the Westin units. It has always been one of our favorite places to go. Recently, we stayed at the new Westin complex (which used the old Sheraton lobby and pool area), and found it to be exceptional. The front desk staff were truly friendly and helpful, with special mention to Luis whose assistance was supportive in our time of need, and especially, to Seth, who went out of his way to ensure that my family had a memorable and exceptional experience. He was truly a gregarious, caring professional who helped make the overall experience at the hotel superb. Great staff, excellent rooms, good location for visiting the southern California kid attractions, overall, a place that we look forward to visiting again.

We had a wonderful experience there. The room was comfortable and the staff could not have been more gracious and helpful. The only negative was that our room wasnt very close to either of the pools. We had a long walk to the smaller pool, and the large pools were far enough away we had to drive to them.

I stayed here for a girls staycation and we absolutely loved it! It was the perfect spot to hangout all day, eat a delicious meal, and really soak up the Southern California sunshine.Our room was beautiful, I love the natural and blue tones throughout the room. It made the room bright and airy! My favorite part was the bed, if I could transport it to my bedroom I would never get out of bed. Im not sure if it was the mattress or the comforter or a combo of both, either way - it was magical.The resort is in a great location as well, close to the outlets, beach, attractions, and other dining options.We ate dinner at the onsite restaurant, 20twenty, and it had great ambiance! Plus the food was delicious, highly recommend their spicy margarita and the lobster risotto!The staff and service was great as well, special shoutout to the bellman (Alex I think his name was) who didnt judge my friend and I for our never ending luggage.

I attended a large banquet in a ballroom at the Westin Carlsbad Resort and had preordered the Vegetarian choice which was excellent homemade Ravioli stuffed with Sweet Potato and topped with Basil Sauce and Arugula. Good service and nice venue!

Great pool, really needs to open the poolside bar

The rooms are nice, but it is not insulation from the noises coming from the corridor and neighbor rooms. Our room supposed to be facing the golf course, we were able to see just a wall. Not room service (covid19 precautions).

Beautiful place to stay. Front desk are friendly, and the outdoor patio is amazing.

Its a nice new hotel its nearby Legoland but it seems that the draw is that theres a bunch of other nice resorts there I personally would pick a place by the beach.

The staff was exceptional. Very clean and beautiful highly recommended.

Positive: Good parking. Back door entrance to legoland Negative: Steak house was closed that day we went

24ht pool and Jacuzzi need I say more??Donot honor mobile check-in must swipe in person

Excellent hotel, swiming pool, nice helpful staff. Best beds in the business.

This place is usually 5 star, but with the covid protocols still in place I found them to be understaffed and limited. This was to be expected, so I do not knock them for that, but dont expect service to be prompt. This may change with the restrictions being relaxed.

Super comfortable stay and it felt like we were in Hawaii. Beautiful resort, customer service was excellent.

I stayed here a couple years ago and I remember having an enjoyable time here. The grand appearance of the hotel gives a very nice first impression. The rooms are very nice and clean. The view is quite nice during the sunset. However the Ocean was a ways away from the hotel. Whats nice is the hotel is located nearby Legoland. If youre planning a trip around Legoland, this hotel is a great option. If not, there are plenty of amenities the hotel offers. The pool is very large. I believe they also have a gym and firepits. Walking around the hotel is quite nice. The hotel restaurant offers very delicious food! Overall Id say the experience was excellent!

Great rooms super comfortable

$100 extra a night in hidden fees for access to their amenities that we didnt even use.

This place is so beautiful & serene.

My expectations were exceeded at Carlsbad resort. We stayed in a suite that was so beautiful and spacious. We could see the ocean from our balcony. The staff was amazing and the grounds were immaculate. The general decor is beautiful and very tastefully done. Room service food was good and the restaurant on site was delish! I would definitely go back!

Hotel staff are friendly and very helpful. We felt very welcome when we arrived. The room was awesome. Upgraded to a suite. Very clean and modern. The grounds are well kept with a relaxing Mediterranean feel to them. We booked the hotel for a stay to enjoy LegoLand with our family. There is a back entrance which is exclusive for hotel guests. This allowed us to park at the hotel and then walk to the park without standing in line at the front gate. You just need to show them your hotel key (and tickets of course) to gain entrance. We are looking forward to our next stay at this property. Well done Westin !

I haven’t even been here two hours and I am in love! From the very welcoming valet to the concierge and the employee who came out of the elevator; each person a joy to interact with. Polite, kind and professional.It’s our youngest’s birthday and they sent up a great little snack box and a Happy Birthday wish.The pool is heated with a stunning view and because it is resort style, you are provided comfortable seating on either couches or great lounge chairs.We are already talking about coming back!

Private back entrance. Amazing back entrance. My kids went to the park with their mama while I worked from the hotel. I went 2 times during the day to go on the rides they wanted to, but mama didnt. Ie; the pirate ship which makes her dizzy. Normally we eat at the park, but this time they came to meet me for lunch at the hotel! Way better food. Same price. Its all about location, location, location. Combine that with quality and this might be my favorite hotel. We chose this over the Aviara and I would do it again. Were coming back. Soon. With a 5 and 7 year old legos are big. The perfect age. W ok not last forever. Carpe diem.

When traveling with a large group of children( your own) beware that requesting a cot is no longer standard or allowed. I think the rooms should stay maximal occupancy rates so that one can make appropriate decisions as to whether to get two rooms or stay elsewhere In addition, if one is a manager than speaking w people needs to be a skill. It is a choice to stay at the property not quarantine requirement

It took us an hour to check in and our room was above a service entrance. Otherwise outstanding hotel! Grounds were beautiful. They had activities for children. Beds were so comfortable! Great access to LEGOLAND. The Cove restaurant (on other grounds), while advertised were not welcoming to other hotel’s guests. The Westin’s restaurant service was perfect.

Decided to take a mini weekend trip to Carlsbad with the family. We thoroughly enjoyed the grounds! We had fun playing in the pool and relaxing in the jacuzzi. Our boys loved the table tennis and playing pool! For families headed to Legoland there seems to be a private entrance...which is a plus. We will take advantage of this next time we come back!Room was clean and spacious, however a little mini upkeep can be taken into consideration such as door handle to restroom coming apart as well as the toilet paper holder falling off! Also, perhaps having at least one extra toilet paper available might be nice!

This hotel was such a pleasant surprise for us. The grounds are beautiful, the room was large, the private entrance to legoland is a huge bonus, the pool was perfect and having access to the Sheraton’s facilities was much appreciated. Our room wasn’t ready at 4pm but the girl on the front desk was very accommodating. The staff were very friendly at both hotels. We only ate at the 7 mile grill because the menu was better for our family and it was absolutely lovely. The outdoor fire pits at night were a great place to hang out with our kids. It was wonderful to have two king beds in a room and the decor was exactly what I would hope for in a coastal retreat. The only negative was the balcony was so tiny you could barely fit two seats out there and have any leg room. But at least there was a balcony! The gym was the best hotel gym I’ve ever seen! I would consider coming back to this hotel even if I wasn’t going to legoland. We didn’t even have time to take the shuttle to the outlets or beach but that will be first on my list next trip. We are always impressed with our stays at Westin resorts! Thank you!

The Westin, which used to be the old Sheraton, is still top notch. It has lovely updates and is the place to stay if youre wanting to be around fewer kids. Pool is still the same and nice. Spa is a best kept secret. Lucia gives the best massages in the world!

Everything about my stay from being greeted by valet to my checkout was nothing but exceptional. I was attending a summit for our company, and it was an amazing experience. I had a beautiful King room that even on the first floor of rooms I had the pleasure of enjoying the coast line view. My room was clean and comfortable with great attention to detail. I loved the unexpected turn down service of my room especially the little chocolates on my bed. The food that was served for the few days was phenomenal. Everything we had was fresh and healthy. This hotel is beautiful inside and out, and the leadership really shows in how well things flow.

I stayed overnight with my wife and daughter at this Westin for a work retreat. The room had 2 king beds (not 2 queens) and was very comfortable with plush bedding. The hotel is beautifully maintained and CLEAN - it is new and it is obvious the staff takes great pride in maintaining the grounds and letting their guests feel valued. The staff all seem to be happy, upbeat, and engaging, and I was very impressed with the level of service by the events coordinator and also the dining hosts. Overall an amazing hotel for our work retreat - Im certain we will be back!

I stayed at this resort for a university winter board meeting. It was a perfect spot. The food was excellent. The meeting rooms were very nice. And the accommodations were comfortable and clean. Highly recommend.

My girlfriend and I were looking for a quick trip out of Los Angeles and glad we came to the Westin Carlsbad! We were greeted kindly at the front desk and were given a complimentary upgrade to a Coastline View room, which was pretty great. Our room was clean and stocked with everything we would need for our stay. Although we spent most of the time in Carlsbad Village we did use the Pool & Jacuzzi as well as the Fitness Center. The Fitness Center I was the most impressed by, which featured a Peloton bike as well as updated Life Fitness equipment with a few machines, weights as well as a punching bag, TRX set up and kettle bells! One of the best fitness set ups I have seen at any hotel I have stayed at. Overall we had a very nice stay and will definitely stay again next time we are in the area.

Checking in was quick. Room was clean and spacious. Room service was quick and our food was hot. Bed was comfortable but water was to hard. Torn between holiday inn water and Westin hotel beds.

Came for training with my coworkers and we all had a blast. Fantastic views, wonderful rooms and the best customer service staff on the west coast. I will definitely bring my wife and family out here to stay for our summer vacation. Looking forward to my next visit.

Excellent spot and incredible staff

Hotel is beautiful and next to LEGOland if that’s your goal. The pool is huge and wasn’t very busy at the time of year we visited which was nice. Our room was located in south tower 3 floor which was very hard to get too. You had To take one elevator to first or fourth floor then get off walk quit a bit away to get on another elevator. It was poorly designed in my opinion( and I am interior designer). Two we could hear the people above us walking, running, and stomping at all hours of the night. The hotel could of used better sound proofing. Three our shower leaked no matter if you used the shower head or the hand held. We were constantly moping up heavy water. It’s like the shower pan wasn’t draining properly. Room service very expensive and they over charge for delivery. They need to hire more housekeeper to help clean the hotel. We left very early in the morning and came back at 4 and our room still haven’t been cleaned. When I called to report it. They simply just left towels and didn’t bothering cleaning. We will probably not be back.

We have been coming to San Diego/Carlsbad twice or more a year for the past 8 years. Typically we stay once in SD and once in Carlsbad, and we would stay at the Sheraton Carlsbad. We were surprised when we were able to booked the Westin since the Sheraton was full and Westin had just opened. We were fortunate to be the FIRST guests to stay in the new tower as well. In addition to a very gracious welcome by the Manger Josef, we absolutely love the new jr. suites. Very comfortable modern decor, two TVs, comfortable beds, gorgeous tile work, and a million dollar view every morning and evening (sunset) from the living area. We could not be happier we chose to end our summer at the Westin.As always the service is attentive and friendly. Even though we are only 45 miles from home, my daughter commented she felt like we were in Hawaii. Weather here is always nice. A great weekend getaway or home base to explore San Diego County and the beautiful beaches here which are just 3 minutes away.Looking forward to a winter retreat with perfect weather.

The staff here was AMAZING when I brought my dog here. They were super accommodating and friendly and got us whatever I needed in a timely manner. They even went above and beyond and gave my pup a fun chew toy that he loved. The room was beautiful and such a nice getaway from home. Theres a lot of real estate so there was enough room to walk my dog around the resort. Definitely will stay here again.

This beautiful resort like hotel will not disappoint. Restaurant is amazing and the views from grounds and hotel rooms are awesome. The service we experienced was impeccable and there is a walking path to get in to Legoland. We will definitely be returning.

After looking online at multiple hotels in the Carlsbad area I decided to go with the Westin Resort & Spa. Cant say I would want to stay anywhere else after my experience. The Hotel was absolutely beautiful. Very clean and modern throughout. A 24hr heated pool and spa didnt hurt either. They have a variety of rooms to choose from which was nice. I recommend the Grand View Tower if your not sure which way to go. At the end of the day it was everything I wanted in a hotel. It was the perfect getaway for me and my family!

The hotel was beautifully appointed. After a 53 mile bike ride we were able to relax in the spacious spa. There are many restaurant choices near by which makes it convenient when you have to Uber. We had a great time and look forward to staying again next year.

Our room want ready until nearly 6pm (i wasn’t waiting for my Titanium suite upgrade or anything significant) Room had strong cleaning product odor, found a ball of hair in the floor, took us 3+hrs to receive bath products that were missing when we checked into our room. Otherwise, rooms are spacious and recently updated. Grounds are nicely kept and beautiful.

Only used the small convenience store and the room service. The lobby looks beautiful but is like an echo chamber. If there are kids or conversation going on, you cant hear the front desk people. Only one person at the front desk to take care of the store and those waiting for other information. She did the best she could with the entitled who were more important than those of us who waited in line.Room service - we spent the week at the Hilton Grand Pacific and the Westin provides room service. The food was good but it took two trips for them to get the order right. Paid $20 for 6 small ravioli... they forgot the salad my bride ordered so none of us got to eat until they made the second trip. While I didnt technically stay at the Westin, based on my experience, it would not be my first choice.

I would give 5 stars to the beds, the more matured manager who came in to help after the fact, and the non carpeted bedroom floors which makes it a lot cleaner... But found a bit ofignominious attitude with the younger employee. They also do not have breakfast included for ambassadors.Once in the suite, I was shocked to find a disgusting sink with hair and other filth! The desks arent designed for work. Narrow, with coffee pots on them & uncomfortable chairs. Very minimalistic and cold settings. Nevertheless, they are trying to improve & are running some specials which mayhelp looking the other way meanwhile. In a world of choices why settle ?

Visited Carlsbad for son who loves legoland 5th trip. The Westin property was very beautiful. The location with a private park entrance to Legoland was the best experience. Not having to worry about parking was an amazing bonus. Sharing the grounds and amenities with the Sheraton was first class experience.

We love the Westin brand of hotels, so as usual we wouldn’t except anything but the best. The Westin Carlsbad was beautiful, the surroundings well maintained, nice updated decor throughout the property, and wonderful amenities esp the 24 hour pool. The only think that put a damper to our stay was the awful housekeeping.We left our room the first day and called the front desk to let the know we were leaving for the day and we would like to get our room clean.We were very disappointed bc when we returned our room was not made up to Westin standards. The beds were made fine but everything else was kinda left in disarray. I felt that whoever had cleaned our room didn’t care to uphold the Westin brand. Our towels were not replenished , the coffee bar was not cleaned and replenished....the 1/2 empty coffee cup and empty creamers were still there, our garbages were not completely emptied, the mirrors weren’t wiped down, and the worst part was the bottom sheet of our bed came undone and it was stained. That just goes to show whoever did our room was careless and not representing the Westin way of doing things. It was very upsetting to come back to our room expecting a refreshed room and it was not done.I called to report this because I didn’t want want any other guests to experience this. I was able to speak with the Dir of Housekeeping, Jung. She was very helpful and was able to do a service recovery on this particular event. I really hope whoever was our housekeeper is re-trained because I would hate to have another guest experience this because it was totally unacceptable from a Westin brand of hotel.

Very good hotel. I had a good stay. Staff customer-service seemed a little lacking but overall staff were okay. Rooms very nice. I stayed in the Grand View, Building 3, on the 3rd floor. It had a small balcony and a decent view of the ocean so very relaxing. Hotel is near downtown Carlsbad and the beach. Overall a very pleasant stay.

Great clean, well maintained facility as with all Westin establishment. This is located right by Lego land and there isnt too much around here within walking distance. There is a few restaurants and what not but options are limited. Inside this hotel there is the hotel restaurant 20|Twenty and the food here was beyond what we would have expected for hotel restaurants. Note they do close at 11pm so after that, getting food could be challenging however food here was great and a perfect option for a quick bite. Rooms were large and spacious, clean and had all the amenities one would expect. Pool is large and lots of lawn chair to relax and ready a book on.

Negative: No room service

Finding a new hotel is always a little daunting, but we were pleasantly surprised and happy with our choice. I booked four weeks in advance and everything was great. We will be back.If this is the place just to mention one thing, I always request in my profile and when making reservations the top floors of the Marriott properties, because we like quiet. But when checking it seems like I always have to go through that request over again and we have to search for a room on the top floor.

Great spa, gym, and pool. House keeping only came 3 out of 8 days. BathroomsSmell terrible every where you go. Nobody works at the cafe. Bottled water is $8 and drip coffee is $6. It’s Starbucks

Great hotel! Love the campus, the restaurant, and the bar. Service staff is very attentive and a pleasure to work with. Havent tried the exercise facility yet but it looks world class.

We initially started out at another hotel which we found, when we checked in, that it was under construction and very dusty. So, using the Marriott app, we found the Westin, which we did not even know was in the area. It had two king beds! The room was very spacious and clean. The pool was very nice. We enjoyed out stay and would stay there again! Good value for the price!

The hotel is well located in Carlsbad. It has two great restaurants to choose a meal at a fair price. The golf courses is unique and gives you a challenge to hit par, if you have no course knowledge. The room we had was bigger than most, so you have room to move around without bumping into a fixture. The location is nice for a bit of shopping at the outlets or just a nice walk around the stores.

The hotel is well located in Carlsbad. It has two great restaurants to choose a meal at a fair price. The golf courses is unique and gives you a challenge to hit par, if you have no course knowledge. The room we had was bigger than most, so you have room to move around without bumping into a fixture. The location is nice for a bit of shopping at the outlets or just a nice walk around the stores.

On our business trip, we had a great experience staying at the Westin Hotel and Resort in Carlsbad. The place is beautifully landscaped, well maintained and the outdoor layout is awesome. I really liked the fact that the gym, pool, and Jacuzzi was accessible 24/7. Staff is friendly and courteous. The room was nice and clean and the bed was comfortable. Overall very satisfied with our stay. Highly recommended.

Great trip. The highlight was the restaurant 20/twenty and the gym. We ate all of our meals there, and it was way better food than we were expecting. Really great food. The gym was very well equipped, with some great equipment that you don’t see in most hotel gyms.

Beautiful hotel and rooms nice and quiet too however the customer service was subpar. Guest services took a long time to deliver items and even forgot. The front desk isnt on the same consensus so I just hope you get a nice person who truly cares about making your stay comfortable.

We use the Marriott because of the consistency with all the locations. Qualified staff that provides excellent service it true with every location including this location. My family is very satisfied with Marriott. This location is just beautiful and very relaxing.

Beautiful location but beauty is only surface deep. Our room had some cleanliness issues, which the staff quickly resolved but it shouldnt have existed in the first place. Very noisy, constant sounds from activity in the hall way and the exit doors. One of the dumbest things was how early the bar closed. We arrived at 10:30 pm and planned on getting a bite and a drink but last call is at 10:30. The location is very isolated with no other dining options nearby so our vacation started with granola bars and tap water. Very lame!

Great for business meeting. Service was awesome in every aspect. Four days of their food did not tire me. Healthy, interesting and beautifully presented and served.

Really really nice place. The room (suite) was great. The staff were all very nice, and some, like in the restaurant, went above and beyond the call of duty. It was too cold to take advantage of the pool but it looked inviting and top notch. Very nice. They have opened recently and I found many small kinks that will need to be worked out. Nothing major, and I expect things will be in working order soon.

This place is beautiful on the outside. The landscaping and scenery is gorgeous. Their lack of service and apparent double bookings are not worth the price. I booked for 3 adults they gave me 1 king bed no sleeper sofa or separate sitting area. I called to report the error and was pretty much argued with and told we cant help you. Ok fine I accepted it. I asked for blankets, towels, and pillows because we were going to make it work. 4 hours and 3 phone calls I finally received the items. The drawer on the nightstand wouldnt close. I tried to purchase coffee in the store and had to ask for a cashier 3 times before someone actually came in. There were 2 other guests waiting to make purchases as well.

9/10 - Great hotel where you can walk to a private back entrance to Legoland (though this opens 30 minutes later than front). The room was very modern and updated with hardwood floors. The shower had great faucets etc. but was formatted as a tub rather than more modern walk-in. There is a nice restaurant on site and another nice restaurant at the Sheraton which is part of the same complex. The lobby and common areas are modern and very nice - including multiple firepits and a great looking pool.

We arrived early to the hotel (1:30). We were told that our room wasnt ready and we should check back in an hour. We did so, the fellow at the front desk seemed annoyed when I asked a second time. Told us check-in is at 4:00 - as if to say dont annoy me - you shouldnt be asking. At 4:00, the room was still not ready - he made no apology and glared at me without word. Other people in our conference came after us and were given a room. Finally, I asked for a manager who within 40 minutes provided us with a room, a bottle of wine and a cheese plate. I think she thought that was sufficient. I thanked her for her help and for the kindness she expressed. Honestly, the guy at the front desk was unpleasant and there was no need for him to show hostility. Second issue, the floor in our room 1202 was filthy. I might not have noticed it but I accidentally broke a plate and needed to clean the floor. Once I began wiping I realized the floor was filthy - didnt seem to have been washed in months. Unacceptable.

Comfortable stay, great pool and fitness room. App is not accurate when checking in or requesting items, as the wrong items and not all items requested were delivered, such as a comb, shower cap, foam pillows. Otherwise, great food, great views while outside.

I selected this hotel as a single parent for ease of access to Legoland. My children loved the pool and we spent most of our time there instead of Legoland. The room was clean, updated, and comfortable. The only downfall is the price of food on site and proximity to other food choices. Either hop in the shuttle, your car or uber to find other food options. This is my go to hotel now in Carlsbad though.

Wonderful resort! Luxurious and relaxing. Amenities were awesome and close to nearby attractions - kids especially loved “secret” entrance to a LEGOLAND!

Excellent place for upscale family vacation. Wouldnt use the hot tub area as the number of kids made me concerned about the cleanliness of the water. Comfortable resort but pool can be noisy late into the night (little kids playing after midnight).

We really like this Westin. Service and food and location are excellent. Beware of the additional resort and parking fees that add up to an additional $49 per night.

This property is a gem. We came for Legoland and the hotel was clean and spacious. Food was pricy but delicious.

Very aesthetic spa/hotel convention sight. Love the ample outdoor fireplaces. Lots of extended private niches to relax in. Nicely appointed

Sheraton is Westin Carlsbad...wait...ok well I hope this review makes sense.Last Thursday, December 27, 2018, I attended Christmas dinner hosted by the Miles Christi order.My focus is on the Sheraton staff who served the diners! Excellent! Eve and Jose were attentive and braved our table of hungry eaters. We enjoyed every bite served to us!Salad, bread, butter, chicken, and dessert with hot coffee!Thanks for the memories. Merry Christmas on the fourth day of Christmas!

This was a mini vacation for me and my family a trip to the beach and LEGOLAND. We had a great experience at this resort, totally worth every penny. Very close to the beach and private entrance to Legoland!! The hotel is a beautiful property very updated with great amenities, clean and comfortable rooms with nice balconies and views, that made us feel like we were home. Can’t wait to go back!

Recently stayed here for our trip to Legoland, hotel was beautiful, staff was very friendly and helpful and I loved that it was a short walk over to Legoland with a private entrance for hotel guests. My only complaint which really isn’t much of an issue at all is you do have to walk a far distance from the lobby to get to your room which requires several different elevator rides which can become confusing. I definitely will be back for our next trip to Carlsbad.

This hotel was beautiful but the amount of noise from other guests almost made me leave in the middle of the night. The staff at the front desk was not available to speak with to handle the issue. I was given free parking and two coupons for gelato (which I was not going to be able to use as we were leaving). Honestly felt like an insult. I spent a decent amount of money to be able to enjoy a nice evening for my friends birthday and we couldn’t even sleep because the people above us were so loud. Then there was people in the hallway yelling and being rude at 12:30 am. Just not the experience I was expecting to have.

The Westin Spa and Resort in Carlsbad was a delight. The staff was accessible, sincere and friendly. They we knowledgeable and passionate about their duties. The service was exceptional in all areas. 20/20 served amazing food, drink and dessert. The wait staff was awesome, especially my server, John. They added a little sunshine to a dreary day and a long commute in traffic.

Experience was good overall but I would probably give the neighboring Sheraton a chance next time to see if being a Marriott Platinum Elite member makes a difference in the quality of the stay. I was approved for a junior suite upgrade a week prior to the stay but told this room was not available and checked into a standard room upon arrival. I’m not someone that makes a big stink and especially when traveling with my family. Baggage, Valet and the food were bright spots of the stay.

Nice place to stay. Wasnt as clean as I was expecting (goldfish crumbs in the halls, dirty showerhead, etc). Also kind of odd that there were only 2 drawers in a room with 2 king beds ... Made it a little difficult to unpack and feel at home.

This hotel is average at best. The grounds are attractive. But all the rooms that talk about ANY ocean view are incorrect; if that is important to you or you find the principle of the matter concerning, don’t stay here. I wouldn’t call this a resort and it definitely isn’t for someone who wants to be next to the sea.

Great hotel. The pool overlooks a valley and the outdoor space is amazing. Great staff and friendly people.

Beautiful property, clean, stylish and comfortable. The food and drinks were top notch. The massage at the spa was one of the best Ive ever had. A trip here will not disappoint.

Upon arrival the valet asked “can I help you?” (No welcome to the Westin) I wasn’t going to think much of it until he asked “are you sure you’re staying at the Westin?”Then: check in attendant announces our room rate asking if we have enough to cover our roomSame day: our room is a “deluxe coastal view” the only view we got was of 2 palm trees.Also, no complimentary essentials in the bathroom Day 2: cleaning staff left behind dirty microfiber towels Day 3: ordered room service breakfast and they only brought our drinks (we ordered cranberry juice, they brought apple), we called to ask for the pastries we ordered and was answered with a “we don’t do that anymore”... she offered to bring us a bagel or toast and two hours later still nothin.We only stayed 3 nights. By check- out time we didn’t want to deal with amy staff at the Westin. Will definitely NOT be visiting again.

Very happy. I only had one hiccup and it wasn’t that bad I was charged for something but I asked and was reimbursed the next day. Staff is extremely nice. Property is very well taken care of.

Location is conveniently next to Legoland, family friendly. Property is consistent with what you expect from a Westin experience. We stayed one night and didnt get to explore the grounds and variety of amenities available to guests.

How can you not love a Westin??! The service is always exemplary, the grounds beautiful, the rooms comfy and exceptional. Our king room is huge!!

This is a lovely property and very well appointed! HOWEVER our reservations were made well in advance of our daughters wedding weekend for two nights in a Junior Suite. We had confirmation of our reservation! When we arrived to check in - no record of the reservation and all Junior Suites SOLD OUT! This meant our daughter and bridesmaids couldnt get hair and make-up done in one of the beautiful junior suites on Sat morning! We all crammed in to a regular room! We didnt let this ruin our entire day.... We were told that somehow the online reservation system wasnt communication properly with the resorts reservation system. Im just saying this is obviously a newer property. There were other issues with our friends & family staying here as well which indicated the hotel is not working as a well oiled machine just yet and did not live up to expectations! The management staff were not seasoned and seemed helpless to accommodate us to our satisfaction. We got an $80 adjustment to our bill. Really? I recommend ---- confirm, confirm, everything and then confirm again! Print out your paperwork. Youll need it. Then keep your fingers crossed it all works out. We were truly disappointed.

Our stay was pleasant. The valet personal were wonderful. Check in took about thirty minutes which is a bit long to wait and towards the end we finally had three people checking guest in instead of two. Room service needs a little work on customer service. The rooms were very comfortable and loved having the option of two king beds in the room instead of the standard of two queen beds that most hotels have.

Great experience in every way. Clean rooms, friendly staff, smooth check-in process, location perfect, more than worth the price.

Cant wait for this to reopen- Covid needs to go away

From Check in process to room service, stayed multiple times at this location and falls short of what most Westins tend to offer. Facilities and rooms are great. Lack of choices for food was a concern. Room service quality not good. Check in for 2nd time later then 4pm and was a fight to get a real time line from front desk.

We really enjoyed are stay. The views from our room were phenomenal. The hotel was well appointed and very clean. The staff did everything they could to accommodate our requests.

The hotel lobby is beautiful and the adjacent entrance to Legoland was super convenient, but the staff are not trained well and misinformed. During an anticipated busy weekend, the restaurant was not staff appropriately to accommodate the guests. They dont give you all the information of the charges upon check in. The bathrooms are a small bathtub with shower, which is not what I expect at a Westin -- the rooms, however have been recently updated.

Beautiful ❤️

They are a new hotel, just opened a few months ago and it seems that they are still working out some kinks. I needed change on my first day there and none of the front desk employees could make change for a $20. Just for fun, I asked them the next 2 days as well - they were unable, on any occasion to break a $20. We had lunch at the restaurant one day - I asked for extra dressing when ordering - I got a basic salad with no extra dressing. I literally had to ask 3 more times before getting my extra dressing. That said, the food was not bad - just some infuriating issues that need to be resolved.

Booked this property for XMAS holiday visit with CA relatives. location was convenient, accommodations were very clean, modern, beds very comfortable. needed better closet storage for length of stay, more conducive for a weekend. Restaurants were modern, service hours @ main restaurant were limiting. Menus fair, very CA in nature, more foreign for non CA tastes.

This is an amazing resort. The staff are incredible, the grounds are beautiful, the views are unforgettable. Very close to Legoland, so if you have children its perfect for that. The pool area is fantastic. Highly recommended for any occasion.

First off the great things. The hotel is situated right next to Legoland which provides a side entrance into the park for hotel guests. Youll need your key. Second the hotel itself is well-kept and gives a strong feeling of higher end. Unusual to find that feel for hotels that are located near kid amusement parks. We stayed in a junior suite which had a great view of the park and ocean. The room was clean and seemed as if were just remodeled. The pool is heated so it can be enjoyed all year round. Staff for the hotel is always accommodating and friendly. Standout staff member is Jeffrey, manager, who has helped us on several occasions to make sure our stay is superb!Now the cons. The gift shop is always open but hardly ever staffed, which results in guest having to take items to the front desk to pay or charge to room. Theres a coffeeshop but only seems to be open during the early morning. I went to get a coffee for my wife at 945am on a Monday and it was closed. The restaurant is on the higher end which in itself is not a bad thing as it fits the rest of the theme for the hotel. However the service is widely inconsistent. In a non packed restaurant we had to grab a manger because we had waited 20 min to be seated and another 20 min to get a drink order. Hoping this was an aberration

Charging for wifi is lame. Most people have enough data on their phone plans now that they don’t “need” to use the hotel wifi. Instead of using my hotspot for my ipad, using the wifi would be more convenient, but not enough so to justify the price of the wifi. To provide your guests with free wifi represents a minimal additional expense to the hotel when compared to the benefit of having a happy customer that feels like the hotel is not trying to nickel and dime them. We get enough of that from the airlines.

I stayed at the hotel many times when it was the Sheraton. The Westin upgrades to the property are amazing (both the rooms and the restaurant). I highly recommend this property.