Had an absolutely amazing experience while my car was being repaired after an accident. Natalie and her staff went above and beyond to make sure I got in a car I was happy with. She was able to make the process extremely easy and seamlessThey worked with my insurer to the point where I had to do nothing more than grab the keys and go. They drove me both ways to the collision shop. Very pleased and will be a returning customer if need be.

Needed a rental and mine was in the shop. Called and talked to Anthony, he was very helpful and made sure someone picked me up. Great people and highly recommended

Never used Hertz before..The car was dirty havent been vacuumed.the front inside windshield was dirty the steering wheel was filthy nasty when I wiped it, and also the windshield wiper fluid was out. I rented thru Expedia and paid in full when I got to Hertz they charged me 200.00 deposit plus taxes when I already paid taxes to Expedia...I will never rent from Hertz again

Do you like adventure? you will like Hertz on Del Prado in Cape Coral. The car was not ready, 30 minutes waiting, the tank was empty, the car was dirty and it smelled of tobacco.

DO NOT RENT FROM HERTZ!Coming from Indiana, Hertz had by far the best price, so I made a reservation. When I got there, they had no cars to rent. Called corporate, after waiting on hold for almost an hour, they said there was nothing they could do. Ended up costing me almost $200 more because I had to get a same day rental at another company.

I made a reservation at the Cape Coral location and it was confirmed online for a 6 day rental in October 2020. After arriving at the airport and ride-sharing to the location, I found out the location was CLOSED on Saturdays. Considering I made the reservation on Hertz.com and not a 3rd party site, I would assume theyd have the foresight to correct their business hours and not confirm reservations on days they are CLOSED. When my wife and I were stranded in the rain, I respectfully called customer service, expecting them to apologize and make it right when they heard what a blunder was made. Instead of this, the customer service rep hangs up on me. I call again, assuming the line had accidentally dropped. What a surprise when I got the same representative again, and was hung up on a 2nd time. by this time, Im furious. The final customer service call ended up with an offer to rent a car at another location at 3x my booked price, and no pickup while Im stranded at the closed location in Cape Coral. They made no attempt to make the situation right, so I will do my best to avoid hertz whenever possible, despite my previous satisfied rentals with them.

My experience with the customer service was horrible. The lady at the service desk assumes that I don’t know that a CREDIT CARD IS NEEDED NOT A DEBIT CARD OR CASH as if I wouldn’t know that. Even her co worker looked at her funny cause she said it multiple times. Did I mention this is a African American woman and I am a African American man. And her co worker was a cool white guy!!!!!!

The service was not helpful, the one worker—i do not want to throw her name under the bus but she was extremely unhelpful and very rude and her attitude was unwarranted and unnecessary. She was not at all helpful until the last five minutes of our visit when it was informed that she couldn’t help us whatsoever. I do not recommend going to this Hertz.

Charged me for a car I didnt pick up. Even though I cancelled.

Dont even think of coming here! They only have one employee working, and he does the renting and car cleaning! Waiting room full of people and nobody behind the counter for over 1 hour! Rent from Budget or Enterprise.

No customer service person in the lobby. I had to call the number to tell them I was in there.Couldnt rent a car from this location.Why are they there? They serve no purpose what so ever!

The stores are clean and well stocked but I cant buy all things there due to price.

If you’re going to reserve a car dont do it in this place they have very uninformed costumer service. I can’t understand if i reserve a cargo van in the morning online and to be sure that was successfully called the office to verify the pick up time, when arrived they told me that the van it’s not there. So do not waste your time here.🤬

Got a car through them for insurance reasons. Had the car from the 18th of January to the 29th of January Picked my car up from the body shop around the corner and was told that hertz would come get it. It sat at the shop a week before they picked it up. And CHARGED MY CREDIT CARD FOR IT! Made my balance -800 on my card. Never got a hold of me. NOW THEY HAVE BOTH MY HUSBAND AND I BLOCKED!!!!! THEY CHARGED ME $411And the manager is an idiot 🙄 very rude

Love that they are very respectful.

Horrible!!!!!!!!!!!!!!!! Rented a mini van weeks in advanced for a vacation. Reservation was for 12:30 on saturday. Showed up EARLY at 12:15 and they were closed!!!!!!!!!! They closed at 12 and by 12:15 there wasnt even a single person left. Called every other rental place around and no vans in town. Had to cancel the trip! I will NEVER rent a car from them again!

When I first started renting cars from Hertz, there was a wait on occasion because the manager was the only one there working, but her customer service skills were ALWAYS outstanding! Now that she has more help, things are running smoother and the wait time is a lot better!

The woman who helped was outstanding I would give her 5 stars if I could!!!There was one person working here with 13 waiting. It’s not fair she had to rent and vacuum cars while it’s raining. This location must hire!!! Also I called another hertz and was told sorry can’t help you. Customer service is key to return customers. I waited over an hour in a room with 13 people not very safe guys.

Good Service, good van, very nice hertz representative

Natalie at the Cape Coral location was awesome. Great customer service and very friendly.

This location is closed often. Make sure you call before you go. Hours advertised or not always the hours of operations.

Poor customer service and I mean poor. The man at least explained things but young lady was horrible and inconsiderate of peoples feelings did not explain anything to anyone.

Excellent service. Very nice and helpful staff

Very understaffed. Rental car I received was very damaged and dirty. Had tire pressure light on and maintenance soon light. The interior had splash marks on ceiling by sunvisor and overhead light.

My family rented a cargo van for today because we are moving tomorrow. Got to the location and nobody was there. Called there and was on the line for 1 hour -worst costumer service!! So now they tell us there is no car available. I booked it 2 weeks ago. It has nothing to do with corona. It’s simply bad service. I do NOT recommend renting from them. And if you have the time to respond to reviews on here you should have the time to answer costumers requests and don’t let them wait for hours.

The guys are not friendly, I had everything they needed, they tried to charge my credit card 2x what the rental was. They come up with every excuse to not rent. I was left stranded after an auto accident. There are plenty others who will are eager to rent. I see hundreds of cars not being rented, they can stay not rented for all I care. I have been renting cars for years, never had the problems I have had with this location.

First time renting from Hertz. Had a wonderful experience!! Very friendly customer service on pick up and drop. Wish I had remembered their names. But everyone was very professional. Great prices, much more affordable than Enterprise or at the airport. We will be back. Thanks Hertz!!!

Very rude unprofessional unorganized just to name a few. Would never recommend this HERTZ location to anyone. This location gives hertz a bad name.

Frank G. was excellent. It was a very busy Monday evening and during peak time right before they close. Frank was busy and never showed signs of frustration and was very nice to not only me but others as well. I would definitely recommend this car rental company. Frank should be a manager by now.

Great service

Very efficient staff. More than helpful.

DO NOT PREPAY. I prepaid for 1 week and a day. I was able to leave early and get the car back a day early. I even called hertz the day I was leaving to bring it back and gave the rep my account info to verify I could get a refund for dropping it off a day early. I was told that I could get a refund for the day, when I dropped the car off I got an email receipt for the whole amount. Phoned location to discuss, instructed to talk to billing because they could not adjust prepaid accounts. Spoke to billing who told me they could not refund any part of it because it was prepaid. Poor rating isnt for the location, it’s for hertz in general for doing business that way. Staff at the location were helpful and apologetic. Will likely not rent from hertz again due to this experience

They were untimely and made us 2.5 hours late when our reservation was at 8AM. Car was dirty, customer service stunk, and the drivers seat was soaking wet. Go to enterprise

The guy at counter , was so niceI forgot his name , but He was so nice and very helpful, the process for renting, was fast and efficient.

Stacey was so incredibly helpful during a challenging rental. It was nothing that Hertz did, but a mixup over our car insurance company while our own car was getting repaired. She came up with a fair solution, very patient with the amount of questions I had, and was a class act in customer service. I always used another car rental company, but after this experience I would use this location in the future.

Ive rented here at least 6 times. Everyone has always been courteous ,and helpful and wait times have been minimal. Ive been picked up and dropped off at home every time i rented , unless i do overnight drop off.I left my sun-pass in the car on one occasion and my cell phone on another and both times they held it for me and called me to advise they found in my rental i had dropped off.All rental info is always clear and concise, folks you do sign off before you leave with the car right? Now , i will say this , Ive seen moments when people try to rent and they just never read the rules to renting. They come unprepared, no credit or bank card , no Drivers License or proof of address , and If they get refused, the client gets upset, but thats not Hertz fault! Any other rental place wouldve refused them as well.Folks complaining about pricing? Its 2017 , book your car online and youll know roughly how much your rental will be , i dont get the surprises people complain about. For the one complaining about being closed on New Years Day , buddy next time rent from the airport which is open 24 hours a day - you do have an option , you werent forced to rent from a place that you knew was closed on New Years Day. Let the Local Edition offices spend time with their families , its is a National Holiday during holiday season . In any case all are entitled to their opinions and this is mine. GREAT JOB HERTZ DEL PRADO TEAM !!

This location is small and no frills. I think you must take time to look for a deal with Hertz and read the fine print with the rentals. Your $30-$50/day can easily cost WAY more if you dont. It pays to join the Hertz Gold Plus club and have AAA or some other membership to find a competitive price and get some fees waived. The Cape Coral manager Dianna was friendly and helpful. She took time to look for affiliations/offers that would get my price down to what Id seen online (didnt book online not realizing there is a cost differential). She also took time to show me some features of the vehicle and arranged for me to return the vehicle after hours so that I wouldnt have to pay for a rental day I didnt need. The other CSR- Kirsha was also friendly and efficient.

I had to get a rental after being hit and this Hertz location made the ordeal much easier! Terrance and Diana were both amazingly helpful. I will definitely be using Hertz again in the future. Thank you for providing top notch customer service!

Great and friendly service. My go to got local rentals.My only comment is that mornings are brutal, and to expect delays, other than that they are awesome.

I am so disappointed! Will NEVER RENT AGAIN! I. Was misinformed 3 times about when Ill get my deposit back, and 9 almost 10 days later still no deposit back and have gotten nothing a but a run around! So im out $200.00. My family has rented numerous times for as long as i can rememberI will never rent from them or refer them!LYNDA ID LOVE TO EMAIL YOU OR CHAT AND GET THIS RESOLVED BUT I NEED A WORKING EMAIL FROM YOU!

I would give you zero stars if I could. Our family has had a reservation since last week and we booked online and so far have not received a vehicle or even a courtesy call. You guys really need to learn how to run a business. Zero stars

I have been using this location for years, it is centrally located for the Cape and I have had nothing but good experiences here. Today I decided to write a review because there was a lady complaining about how she wanted here car now and how the employees werent moving quickly enough for her. Reading the other reviews I think people forget With every service industry patients helps and some seem to blame the locations for online problems or their own incompetents in using online reservation. I returned my car and Nate did a great job! We all need positive in our lives!

When you call they say debit cards are ok to use. When you get there they arent. Theyre so screwed there. Go somewhere else and save yourself some time.

I’ve been a Hertz gold member for quite some time but I will never rent from them because their Cape Coral, FL office. We had a tire that was losing air over night, when we called their office we had an extremely rude lady tell us that it was our fault and we are responsible for the tire. She also told us we’d be on the hook for 2 tires if the other tires are worn on the car. The receptionist then hung up on me when I didn’t agree with that.I will use Hertz’ competitors from here on out, even if I have to pay more.

I had to rent a car to pickup my parents at Miami airport, from Cape Coral, Fl. And dopp nest day at the same location.Dianna, assisted mi with. Awesome person and very professional.It made the experience of renting a car fast and easy.I was in and out within 10 minutes, very friendly staff,Will definitely continue renting fro Hertz, Cape Coral, Fl, Del prado Blvd location.Thanks

Very expensive

Absolutely the worst customer service. The girl behind the counter is so unprofessional. Long story short we were lied to and hung up on and drove all the way to this location for nothing. Save your time and frustration and go right down the street to Enterprise. They were so nice and helpful!

Ordered SUV got there no SUV said would call when got one and exchange no call

Whatever you do, do not try and rent a car with them through Orbitz. Was given wrong information and not told everything. When I got to Hertz, the car I rented wasnt even ready and they told me Id have to wait for it. Ended up not even renting at all after miscommunication from Orbitz and Hertz and now fighting to get a refund on my pre-payment of the rental. Overall, just a bad experience.

I rented here 2 times and was pretty happy but when I tried to reserve a car a 3rd time I was given a quote over the phone which I made sure to ask if this will be the final price including insurance and everything else, I was assured it was. When I went to pick up the car the price more than DOUBLED! Who is paying $1,300+ for a mid-size car of 1 week?!Tip for the employees: Be honest, professional and customer friendly. And please... eat your Subway sandwich covered in onions in the back or outside so it doesnt smell like a gym changing room in your whole office.

Outstanding customer service. Have become a true Hertz believer. We took an application to become members of the gold club that’s how great they were.

Besides having to wait awhile for service I really liked this place enough to still give it 5 stars. Friendly staff and up front pricing.

Called and reserved a car. Showed up on time and they told me there are no cars available. They said there is a list of people waiting and that they will call. Called them back a few hours later and they told me I was next on the list. Now it’s almost closing time and they still haven’t called. Horrible service from a huge company. I will never use them again. Ruined my entire weekend.

Extremely efficient and helpful. Terrance was the best

Nice experience good bunch I will definitely be back young people

Caliber Collision...great customer service..and car looked great!

Took a long time to get the car, even though pre- applied on line. But, received a lot of info about expediting rental for future rentals and became a vs member, which hopefully will help with future rentals. Car could have been cleaner, but had worse from other rental agencies. Not sure why that is the case..ended up taking the car through a car wash myself so I could see out of the windshield in the evening.

Horrible. After paying for the full coverage, my wife and I had to return the car (via tow truck) 1 day into the 3 day rental. We were assured that there would be no additional charge. There was... we were told that the tow company did not return the vehicle to Hertz (a company that THEY called) until after our 3 day rental time. We were charged the full 3 days plus extra after having the car for 1 day.Never again.

Excellent customer service and friendly staff. Initially, I thought there would be an issue as when I first called I was placed on hold for a loooonnnnggg time. Called back and another representative picked up, Diana “Wonderwoman.” She arranged to have Chuck, her teammate, pick me up at my hotel and have my car waiting for me upon my arrival. The car was clean, A/C was blasting and the music station was even on point. I was in and out like a robbery. The return was even easier. Didn’t have to. Diana advised me to just leave the key with the hotel valet (prior arrangement with hotel) and she’d send someone to pick it up. When I have the opportunity to vacation down in the Gulf of M again, I will definitely ask for Diana...you all should!

Awesome staff and quick friendly service.

Got the vehicle we wanted. Great friendly professional staff

Service was good. Car I rented was kind of beat up and not super clean. Had I been on Vacation it would have been unacceptable.

I had rented from this location before & never had any problems. That is until I had one of the worst customer services incidents of my life by the tall blonde female that worked there 08/30/2016 @ approx. 2:30pm. So wish I got here name, in the long run I got a refund for the bogus charge she charged me but because of her Hertz lost my business for life!

Best place, to rent a car, no one else is even close

Watch out for these guys (Kirsha and Diana). After returning my rental they charged me an extra $300.00 saying they saw cigarette ashes on upper window edge and back and front seat. I went to verify and no ashes on seats anywhere, little white marks on window frame....no ashes anywhere.....the catch....I dont smoke....no one in my family smokes. They charged the $300 anyway. I will not use these folks again, players

Mike was extremely helpful with an issue we had and went above and beyond to resolve it. 5 star service from Mike and Hertz.

I would give them a zero but the website doesn’t accept zeros. I rented a car and got a confirmation number. Hours before the rental time I was contacted saying no cars were available. I called talked to an agent who told me the supervisor would be calling me, never happened. Then went to Hertz at Punta Gorda airport, they had cars but not the type I had reserved and would not rent me a car. The agent, Susan Greer, was not only not helpful but was very disrespectful and left me with no car and no option to rent a car. Thankfully the Avis agent next door heard our conversation and helped me, thank you, David from Punta Gorda Avis. I will never attempt to rent from Hertz again.

I made reservations and I was still denied a rental. I personally think it was because of the color of my skin. Mainly because they gave me every excuse in the book, that I dont believe applies to Hertz because I have rented form this company before without a problem. But Enterprise gave me no problems

Quick pick up and drop off process. Nice staff & the rental car was clean!

Great service

Cheyenne and kirsha were excellent. Very helpful.

Ambulance had to get me asphalt slick

Friendly employees, great service and quick check in/out.😁

Watch out when you rent a luxury car unless you consider a Buick regal luxury. There is a tricky size called “midsize luxury” which used to be considered compact that is not worth the extra cost.

They robbed me for $300 saying I smoked in the car when I dont smoke

Great customer service. Very personal with customer fast service.

Everything is the customers fault, right? Pay extra for a respectable company who doesnt force their customers to pay for an extra day because they are closed for New Years.

I have been using this Branch for car rentals once and twice a week for over 2 months. These are some of the hardest workers Ive ever seen. During a family tragedy made me feel like family rather than a customer.

UPDATE: Sadly! Supervisor doubled my rental rates and even the ability to rent my car class after many successful prestigious vehicles rentals. 2 cars, 365 days a year, monthly rentals that were always paid, always clean and always taken care of, even oil changes done by me!, I took exceptional care of the vehicals and treated the staff like friends, but then was ousted because someone needed to take the blame for giving me fair rates. YOU ARE NOT SUPPOSSED TO OUST THE CLIENT for a employee mistake....... wow! I am shocked! I gave this location dozens of reviews and referrals, built a great relationship and then DONE because a newbie made a mistake and they decided that I would pay the price! I know what you all did and it’s completely unacceptable by all business standards. I employ approx 3 dozen people and the customer is always right, Not This location! I now deal with corp where your treated like an elite presidential member (which I worked hard and spent A LOT TO GET TO THAT LEVEL) and not a relationship whereby you have no clue what’s going to happen visit to visit. I never even received a phone call as a courtesy, just a “we can’t help you, good luck, bye”... What a disappointment! No more from me! Go to a corporate location where your business matters. I will be following up to find out who the supervisor is and why I never received a call from the manager below I reviewed a while back, to find out how a customer whom had spent 6 figures with this company, wasn’t even afforded the decency of a call, lol, laughable and shocking. CORPRATE LOCATIONS FELLOW RENTERS! Total disappointment Diana! I thought we had a better relationship then what you all did. I guess that’s why this location is rated so poorly, their colors eventually show! Everyone should be held accountable in a managerial position for what they do... All I can do is share my experience. This was it in short...Diana is an exceptional professional! I have never received customer service from a renal car company manager as I did with Diana! She went above and beyond my needs and even exceeded my exceptions. I walked in and out in less the 5 minutes with a beautiful Vehical for under what it was originally quoted over the phone. Do not waste your time with other rental care companys, visit Diana at this location, she will take care of you 1000%! Thank you Diana, because of this visit I will be sending all business associates, friends and family to you only ;-) again, thank you!!

Would recommend to friends and family in used them couple times.

Quick service when reserving online, cars are decent, most available whats been picked out. Reason for the low rating is due to one incident. Severly low tire with constant air leak during my 3 day rental. If it wasnt for the Low tire pressure indicator, i wouldve never thought of checking something that shouldve been checked before being rented out. I rent from this local because its close to me, otherwise would be renting elsewhere.

Friendly and quick

Great rental as always. Highly recommended.

Beware of cheap talk, get everything in writing. Always after 5 years I get told one thing and pay another. Dont leave anything in the rental you wont get it back. Constant staff changes. Always up charging telling you if the car is in the next day by 6 you dont pay and when you get there by 6 they tell you to read your contract that it states 24 hrs from pick up, well my papers were ready and shoved at me when I got there they had already checked me out the car not the one I asked for nor definitely not the attitude I got from the sales clerk that had to be 12 to match his bratty​ attitude. And I get charged another $40 for 5 hrs having the car past the so called curfew they didnt charge by hour which was more and I didnt keep the car either. They lost a customer and really didnt care. Maybe the home office will.

Great car ready right on time. WE almost always use Hertz

I LOVE THIS HERTZ!!!, John, Steve, and Bada, Are great!! Ive been renting at this hertz for years now, and theyve always took care of me. I have no complaints except for the fact that the above people Ive mentioned are always being promoted to other stores and positions. Cars have always been clean and on time, and they have never lied to me about any prices. and if you were a smoker, where in the world do you rent and not get charged extra in a smoke free zone? get a clue! Ive been late before and I called and they waited for me a few minutes after closing hours. they are a great staff. and even if you had 1 bad experience, should that speak for every hertz? cmon people lets be adults here. and Ive also never seen them eat lunch at the front desks, (and ive been renting from them for years). Make a reservation = you get a car, be on time = you get a car. call if there is any inquiries = you will be helped. its thats simple. it has always worked for me. another thing I love about this staff, is that they all try to know you by name. They all know who I am! And if they are reading this right now, I got your back guys. Youve always had mine! THANKS! Ps. Im a Gold Plus Rewards member Presidents Circle are You?

They had a great selection of cars

Had to rent the car 3 days longer due to they did not give me a business card & I didnt know where the place was located nor did I have a Phone #....(I am not from this area) finally found it (after 2 hours) & It was after 1pm on a Sat & they was closed as the other review said above..so I paid for 3 days I didnt want need the car....ALSO If you rent from them be SURE to read their wall signs..they dont tell you nothing you need to know..LIke NO SMOKING!!! thats A extra $50 fee..the GUY lied to me also..he says Im going to go check the mileage Really??? its unlimited milage..so if you are going to lie mister..least come up with a better lie..so you dont make youself look stupid..try the truth!!! it will get you farther.. Very POOR service & I will NEVER BE BACK TO HERTZ!! to any of them..and I rent alot of Cars..Ill be using Enterprise for now on..SEE YA HERTZ!!!

Hertz is not the best car rental, they charge you for Insurance you dont need or want, then when you bring the car back they accuse you of things you didnt do! Wont be getting their services any more ever!

Unprofessional, dirty place, and doing unauthorized credit cards transactions - can steal money from your credit card, never was happy with any of their trashy cars, I went with them just because of the insurance company provided me rental through this place.

Great in town to avoid airport

Worst service ever. I came in already annoyed about the rental to begin with. I got a flat shortly after picking up then went through hell getting a replacement. Then was charged and accused of things I did not do.

Very friendly and helpful,would use again.

Smelly car !!! Dont these people clean there cars before renting them out ? Over $80 for a one day rental in a very smelly car. Wont be renting there again.

Renting was awesome, returning a nightmare. Staff was friendly and helpful but way understaffed.

Horrible service, no customer concern, and absolutely no professionalism. Find a different location to rent from

Excellent customer service.

Good experience helpful people

Awesome service, thank you!

Hertz gold great local service