Our puggle, Milo, had gotten into some dark chocolate and was having some severe GI distress. We called our primary vet and advised us to seek emergency care. We came to this place right away. Due to covid we werent able to go in, but the staff I talked to on the phone, met outside in the parking lot and the vet my wife and I spoke to were friendly, and professional. They helped Milo out and really walked us through what was going on, what our options were and what we could expect to pay. We really appreciated them spending the extra time explaining everything to us and we had a very good outcome for Milo as well. I would recommend this place to others based on this experience.

Vec was the only emergency vet open and willing to help us when all the other emergency vets wouldnt. We had to put down our cat of 15 years due to her expelling a tumor earlier in the night. The staff and dr were absolutely amazing, helpful, compassionate, understanding and made the process of sending our cat to the rainbow bridge less traumatic.

Could not recommend this place more. I have unfortunately had to use their emergency services with two of my dogs and they always are so extremely kind and compassionate. From the front desk to the techs to the veterinarians, I’ve always had a great experience there. I have moved to Massachusetts and they are still my #1 choice for emergency care.

Wonderful place would go back without reservations.This is my second emergency visit with Vet Emergency center. Everyone was so nice to me and to Sadie girl she is my 10 month old retriever. Sadie was so sick all night I decided to bring her in and as usual VET was there for me. They answered all my questions took all my many calls. I would like to send a special thank you to Dr Elan Armstrong this is our second time she helped us out. She is always professional and just a kind person. They treated Sadie like she was their dog.I will go back ( hopefully I will not need to) without reservation.Dr McNicholas

So far from what I’ve experienced, the staff are in control of this practice & the fact that they will not forward a telephone message to the owner-vet is disrespectful to him as well as clients who readily lay out big cash for his services. The staff seem to feel more important & educated more than the doctors. I beg to differ, Cory is dismissive & rude on the phone. The owner needs to know this and via mail to his home, I will make sure he does know what is going on in his business. The staff may lie, I won’t!

Our puppy was at the hospital for 3 nights and ultimately had exploratory surgery of his stomach. While we thought that he had been recovering nicely, our regular vet discovered on examination 11 days later that he had an open area of tissue next to the surgical site below the skins surface which required immediate attention. Since this appeared to be in connection with the first surgery, he referred us back to the Veterinary Emergency Center for follow up. The Veterinary Emergency Center was unwilling to consider this a complication from the first surgery and would only operate again if we agreed to full payment again. Based on the urgent need for surgery, we could not wait and agreed to the surgery and payment again. I am a medical professional and based on my above-basic level of understanding, the most likely need for the second surgery was due to poor placement of stitches during the first surgery and not a genetic defect that we were told it was. The clinic assured me that this was the only possible reason for developing the hernia and that their doctors keep careful notes about each patient since their is a constant rotation of doctors at the hospital. I am not convinced. To add to the stress of this difficult situation, following the second surgery, we observed an usual bump next to the incision site and were concerned. When I called the Veterinary Emergency Center to ask if they could check it, I was told that they would only check the bump if I agreed to pay the $160+ office visit charge. I was so upset based on everything that had happened to date and the significant financial investment we had already made that I took him to our regular veterinarian instead to have it looked at. Our vet did not even charge us for an office visit. The Veterinary Emergency Center has placed protocol of payment over common sense customer care and professional accountability. We are very disappointed.

BE AWARE BEFORE TAKING YOUR PET HERE FOR CARE!!!!My puppy Yoda was brought here for care, he was there from Friday evening until Sunday afternoon. In this time staff quoted me prices that only continued to increase with no results or a clearly defined diagnosis. I was informed several times my puppy would die if I could not pay for the care however I was offered the option of allowing one of the staff members to adopt him! Are you insane!! My puppy was denied pain medication on Saturday but given pain medication right before I picked him up. I attempted to have my puppy transferred to another vet at which time they told the vet my puppy would die on the ride there! Dr. Carter informed me that she was unaware of this but her colleague spoke to the doctors. They refused to send medical records over to the hospital instead they held a phone conversation only! This practice is SHADY!!! They threatened to call the humane society on me for wanting to pick Yoda up to take him elsewhere for care. The oath they swore to protect, Care for and serve animals went out the window with the vision of dollar signs. This practice is purely money driven and it’s disgusting how they use your love of your pet for financial gain. I will be reporting this hospital to the state for investigation, and BBB! I have plenty of proof of their negligence to care for Yoda. I feel for the owner of this practice because the staff is ruining a business of care for the love of money! Close to 3k in expenses with no diagnosis! Yoda was sent home with no medication and they “cared” so much about him they brought him out in the rain getting wet uncovered and no umbrella. THANKS FOR ABSOLUTELY NOTHING!! I HOPE THEY SHUT THIS PLACE DOWN.

Took my cat there recently when my regular vet couldn’t get me in. Great staff, would go there in future if needed to.

We were there late yesterday afternoon with our fur baby, and even though it was a long wait, the care we received was exceptional. I will say prepare to wait, as it is an emergency vet and patience is required.

We brought our dog Sadie here last night after a encounter with a porcupine and they were wonderful. They were friendly and efficient and Sadie came out of there much more happier than when she went in. Thank you!!

I have never been to a Veterinary Emergency Center until last night. I was dealing with my older cat not eating and limited mobility. It was time for me to say goodbye to my Skittles. It was a very difficult decision for me. I called around 7:30 last night. The compassion I received on the phone, and from Dr. Armstrong was so appreciated. If you are ever in need of an emergency service, you can trust the Veterinary Emergency Center 135 Dowd Ave. Your loving pet will be in good hands. The entire staff is warm and kind. Thank you for your compassion at this very difficult time.

I likely had an overreaction to my kittens surgery wound being swollen, but they were really wonderful. I called and they were friendly and helpful- and I made the decision to drive 35 minutes to them just to be safe. They were pretty quick coming to get him at my car and set the expectation that I had someone more critical in front of me. They were really communicative, super friendly and sent him home feeling better. The wait wasnt horrible, but again they told me it wasnt going to be quick, so I cant complain! It was also a pretty reasonable price compared to other emergency vets Ive been to in the past. All is well wth my little guy, and I dont regret taking him. Awesome vet, definitely keeping them on my list if ever needed again.

Brought our cat in on a Saturday night when we realized her ear was really infected and torn open from scratching. I’m always an anxious wreck when something happens to my animals and they made me feel calmer. They saw her quickly even though they told me it’d be a long wait, I felt our wait was very reasonable and they worked quickly with her. They were able to give her antibiotics through injection so I wouldn’t have to fight with her at home. We’ve been following their advice and I can’t believe how quickly she’s healing up. It’s also great to know there’s an emergency vet in the area with reasonable prices so I never have to feel like I have to decide whether or not I can afford to get my pet emergency care.

Disappointed. Over vacation our puppy came down with some mini wheezing-coughing episodes. We brought her in and were told that she might have allergies. The vet kept talking about his allergies on the phone with us.. we didnt want to seem like we were overacting, so we took his word. A few days later, we brought her to our regular vet (a clinic/emergency center as well) in NYC who performed a much more thorough standard exam and pointed out to us right away our puppy had an inflamed trachea. Pretty easy to diagnose- they pressed on her trachea to induce coughing. While the 24 hours is convenient, the standard of care does not match the price.

Total wait time in car close to 3 1/2 hours from arrival to the time we left. We did call ahead and called when we got there to check in in as instructed. When we called to say we arrived receptionist seemed awfully confused as to why we were calling. We waited approximately an hour before someone came to the car and asked if we were being helped. The confused receptionist apparently forgot to check us in. In the time we were there they did absolutely NOTHING to relieve my dogs discomfort. When they wanted to do X-rays I trusted them to do so with the understanding that they would send a copy of the images to my email so we could review them with the attending physician. This didn’t happen. In fact they failed to review the X-ray with us at all. They didn’t even go over the bloodwork with us. We had to ask multiple times for the results. They also promised to provide my vet with all results. Imagine my surprise when I called my vet and they told me they hadn’t received anything. Staff had no compassion at all and at times we found them to be rude. Needless to say we will not be returning. Waste of time and money. Apparently when the clinic read this review rather than calling and asking what they could have done to make things better they asked us not to return.

They were great once we got in. I only give 3 stars due to no follow up and having to call 3 times to get the paperwork sent to my vet. Been a whole week and nothing. Not sure what the issue is.

Never thought Id be leaving a review for a place that I took my cat, Porsche, to for euthanasia, but here I am. Definitely not a pleasant experience, but Dr. Gerber and her staff made it as pleasant as possible. She put us all at ease, she made sure to talk us through the entire process, grieved with us, and most importantly she made sure we knew that we were making the best decision for our cat to make sure she was not suffering. We were torn as we have never had to put an animal down before so we needed that confirmation that what we were doing was the only option. She took the time to review our cat’s information sent over from another vet prior to the procedure. She made sure our kitty was comfortable the entire time, she handled her with care and talked to her like she was her own cat. She was very empathetic, and you could feel her love for animals. I just wish she wasn’t only an emergency vet, I’d love to go to her for all of our animals’ routine care. If you’re looking for an emergency vet that doesn’t just make you feel like a number in line, take your baby here.

Do NOT come here if your animal needs serious help! I went there for the first time on a Wednesday, when my dog was not eating and acting Drowsy. They wanted to run blood work and x-ray. I said Start with blood work . They did, they called sayin he had some kind of infection. Awesome problem solved, gave us antibiotics and we went on our way. We waited a day or two for the antibiotics to start working- still no improvement- hes getting worse. We bring him in on Saturday morning first thing again- have blood work (again) and x-ray done. They find nothing. By now hes vomiting and has bloody diarrhea they were able to get a sample while he had this happen in his cage. Now they say its probably parasites. that we could hospitalize him, or if we can get him his meds he can go home. We are now at $1,400. Fine. If they have given us the meds to fix him- the money is no issue. Bring him home. This dog was getting worse by the minute - again thinking we have to let the meds work! They call me Sunday and guess what.. NO PARASITES! So not only have they charged us over a thousand dollars, but have given my dog several medications he does not need. They tell me to bring him in and admit him. When we get there they realize they are not equipped to care for my dog. So wasting just MORE of our time and money we go to Pieper Memorial Hospital. Where they looked at the SAME X-rays from here and see a blockage in his intestines. They confirm with an ultrasound. Needless to say if I kept trusting this vet my dog would have DIED. They charged me $1400 for NOTHING, and wasted 6 days of my dogs life which could have been all he had left. I did not read the reviews until my third time sitting in the parking lot waiting for answers. Im far from the only one who has been ripped off and their animals not cared at this vet. I suggest save yourself time AND a lot of money and go To a legit state of the art facility IF your animal is showing serious illness. Im sure they will come back with a reply to this review and make this our fault like have tried dozens of times with other non pleased clients. Thats fine. I just want to warn the next person like me. RUN- dont risk your pets life here!

I can’t express how horrific an experience my family had here.The two puppies I rescued came down with parvovirus.We brought them there and the doctor said they’re either going to die or they have a 80% chance of living. After a few days they put one of my puppies down. After several days later they wanted to put my other puppy down. Come to find out they were starving my puppy they were not giving him a G feeding tube and they said that I should take him to hire care or they were going to put him down. Needless to say they have been starving him and cause pneumonia and he almost died because of this. In the end they would not let me take my puppy to another hospital until I paid the balance of 5000.The total charge was $15,000 and they didn’t even take care of either one of the puppies. Please do yourself a favor never take your animals to this vet!!!!!! it was a horrific ordeal thank God I was able to save the other baby at piper memorial.I only hope you pay attention and read these reviews before you bring them there

Horrific experience. Wouldn’t wish this type of treatment on my worst enemy. The doctors & staff are careless, unethical and need to be investigated by the DPH.Investigation of Complaints and HearingSpecifically, DPH must investigate each allegation of specified acts or omissions by a veterinarian as set forth in law (CGS § 20-204a). Among other things, these include allegations that the veterinarian (1) is unfit or incompetent or has been guilty of cruelty, unskillfulness, or negligence towards animals and birds; (2) fails to keep veterinary premises and equipment clean and sanitary; (3) has a physical or mental illness, an emotional disorder, or a loss of motor skill, or abuses or excessively uses drugs or alcohol; (4) fraudulently obtained a license; or (5) violated or refuses to comply with the law on veterinary medicine (CGS § 20-202).DPH must conduct the investigation to determine if probable cause exists to issue a statement of charges and to begin proceedings against the veterinarian. The investigation must conclude within 12 months from the date the allegation is submitted to DPH.Under the law, unless the board makes a finding of probable cause to take action against the veterinarian within 12 months of the complaint, (1) the investigation is confidential and not subject to disclosure under the Freedom of Information Act and (2) no person may disclose knowledge of the investigation to a third party unless the veterinarian requests tht the investigation be open. If the board makes such aprobable cause finding, the entire record of the investigation is deemed a public record (CGS § 20-204a). (For more information on the history of these confidentiality provisions, see OLR Report 2006-R-0104.)The DPH commissioner may order a licensee to submit to a reasonable physical or mental examination if his or her physical or mental capacity to practice safely is the subject of an investigation. The commissioner may petition the Hartford Superior Court to enforce such an order or any disciplinary action (CGS § 20-202).DPH regulations specify the procedures that apply to the investigation and adjudication of complaints, such as notice and filing requirements, the powers and duties of the presiding hearing officer, and requests for intervenor status (Conn. Agencies Regs. § 19a-9-1 through § 19a-9-29). Board hearings on possible disciplinary action are conducted according to the Uniform Administrative Procedure Act (Chapter 54 of the General Statutes)The following is a reply from the business to my complaint:We are deeply saddened and surprised to hear your feedback of our hospital and staff. Though you have not provided details of your visit nor do we have a client listed under your name we invite you to contact our hospital manager to discuss your concerns.My Reply:I find it offensive and disingenuous of you to state that I was never a client. When we spoke three days ago, you asked me to remove my negative review. Before we began our conversation, you told me that this call is being monitored for quality and training. I obliged, and you were abrupt with me. Your tone on google is even-keeled, lucid, and measured. It is the antithesis of your in-person persona.Refusing your apology is not a trick to inflict guilt, hold a grudge or gain control. This is my way towards realizing a path to a better situation, and the direction I chose is a different Veterinarian; I respectfully decline another invitation to call into your office again. Also, youre removing legitimate negative reviews, and by doing so, youre impeding transparency. Stay safe.

The caring doctor and staff are very caring and efficient. The timely diagnosis and needed care were most appreciated. Thanks to their excellent care Pax will ne feeling better soon. Thank you for caring!

My Husky tore his nail leaving his quick exposed. My Vet referred me here since it was after hours and I was concerned for infection. I was told 3-4 hour wait. Once I arrived I gave the information over the phone and the women was very friendly. They took him in 20min later. The Veterinarian called shortly after and was very pleasant, compassionate and thorough with Maximus. We giggled because I could hear him howling and screaming outside but that’s just typical Husky talk. Doctor Susan Gerber & staff thank you so much for taking care of my boy! I couldn’t be happier with your service and hospitality!SincerelyMaximus (the screaming Husky over the thermometer) & mom Elizabeth

My dog had to have emergency surgery over a life-threatening infection. The staff at the Veterinary Emergency Center were absolutely fantastic from the beginning of the process to the end with constant communication and explanations of everything that was going on. I was a nervous wreck and Dr. Leshem reassured us that the surgery would be performed and everything would go well. The check out process was very easy and the nurse explained everything to us about aftercare. Truly professional staff and very comfortable talking to them about my pup. If you are in need of emergency medical care for your pet, I highly recommend VEC.

Youre better off taking your pet behind the shed, before taking them to Veterinary Emergency Center.

Dr Alyson Patriselli amazing! Rushed my dog here she was kind compassionate and the prices were fair...

This place is wonderful! The care is loving, compassionate, and expert. I had to bring my tiny Pomeranian Kira in because she was in much pain. She was admitted and spent that night, the next day and the following night there- it took some time to figure out what was wrong. By the next morning she had bounced back 100% because of a successful treatment. They explained everything to me and answered questions. I could come and be with Kira for long visits. I highly recommend this place.

Worst experience or lack there of I have ever had at a vet. Left me waiting in the car for almost 2 hours without ever taking my dog inside. We called ahead, yet watched several others get service before us all while having no indication how long we would have to wait. The animals taken in before us were not an emergency besides for one other. When he arrived and we realized the severity of his visit we decided it was time to leave. We went down the street to avon veterinary emergency who was professional and attentive. Do yourself the favor and go to a real vet like we did, save yourself the potential 2 hour wait.

Doctor Kellogg and every member of the staff at VEC were nothing but kind and helpful in a moment of crisis. Our kitty took a large fall in the middle of the night, ended up falling roughly 20 ft. I called them at 2:30 in the morning in a total panic, almost incoherent. They instantly agreed to take her in. Upon arrival, the staff was friendly, informative and professional. They dealt with our kitty’s injuries with extreme care and were more thorough than expected for an emergency vet. While we did wait, they never left me feeling out of the loop and I do not feel as if any aspect of her care was breezed through. They provided the kind of care a worried pet mom & dad want and need in a time of crisis. Thank you!!!! ❤️

I brought my pitbull, Maya, here on a Sunday to be euthanized in the garden area. The vet techs and doctor were accomodating and walked through each step to make the passing calm and peaceful. I highly recommend VEC of Canton without hesitation. Thank you for helping my best friend, for 13 years, pass with a gentle touch. We both are now at peace thanks to your care.

Wonderful and compassionate service

I never thought I would write a review about a place where we had to put our beloved dog down. Its not a pleasant thing to go through for anyone. The impression that these folks left with us was very positive and that is why I write this review. They were so kind and caring from our initial phone call to when we got there late at night/early in the morning with our very sick 10 year old lab. He had a series of unexpected seizures the night before and early in the morning. Seizures that he hadnt ever had before. We brought him to another facility farther away but we felt rushed out the door and no real answers other than we could go home and let them know if the seizures continue and to make an appointment with one of their neurologists. He had another seizure late that night and we knew didnt want to bring our dog back to the other place. We agonized over what to do with the vet and decided to ease his suffering. The vet and other staff at Veterinary Emergency Center in Canton went above and beyond to make us and our dog comfortable in his last moments. We will never forget this and we are so thankful to have a place where people actually care about the animals and their humans. I would without a doubt recommend this facility to anyone. Theres a special place for folks like you. Thanks so much from Axel and his Mom and Dad

Neither friendly or welcoming. The vet nurse cared more about how I was doing than my dog. No compassion at all towards my dog. Very long wait time in the heat. Still did nothing for my dog. One very friendly understanding employee named Desiree.

I brought my german shepherd into VEC in the middle of the night to be euthanized. I was hoping to do an at home euthanasia like his brother but it wouldn’t be fair to him to wait. The overnight staff were awesome. Duke was never a good patient at the vet, never aggressive just very anxious. They were so patient with my boy and made the process a little less stressful for the both of us. I really appreciated the nurses taking ink paw prints. Thank you because it is the only full paw print I have. My only suggestion would be is to give pet parents the option of purchasing a clay paw print to be done by the nurses. I’m disappointed in the way it was done at the crematorium. I would have gladly paid for a full paw print that could be baked off and be set on his urn. A large tin with a pile of clay isn’t what I was expecting. Thankfully I have his ink paw prints.

Fantastic staff! Took my 5 year old cat in for for an exam since she had been acting off. Secretary, nurses and doctor were very kind and understanding of how stressful the situation was for me. Would definitely go back.

Very compassionate people working here. Thank you so much for the comfort of helping my cat Hunter cross over

I came here yesterday for the first time with my cat who had a possible blockage. My usual vet was out of the office, and I was recommended to come here. I saw Dr. Nastase, who isnt a regular vet here, but his care and love for animals made me feel comfortable taking my cat to a new place. His evaluation was thorough, and he sat with me for awhile to hear out the whole situation and give his recommendations. The center takes emergency priorities, and took my cat into the back immediately to have him checked for a blockage. The vet techs at the front desk were both very friendly and helpful and work hard to keep everything moving.

Walked in with my sick dog and met the very nice receptionist. She was very compassionate and helpful. We got into a room within 10 mins my dog had a virus and they gave us medicine and sent us home. It was a great visit. Thanks to Dr. Haviero and the staff.

The Vet worked very hard to find out what was going with our dog. She was understanding, caring and determined to find an answer. A very professional and compassionate staff.

Called on the recommendation of our vet, our dog was whelping. Some rude lady told us she couldn’t give advice over the phone as she didn’t know our pet, I agree but you didn’t even ask for the situation. Poor at best

This is a facility that I would never recommend for your fur babies. They missed a simple ear infection in our dog (who we told is very prone to ear infections, instead of erring on the side of caution and treating him, they sent him home in pain with no treatment. I got into our normal office a couple weeks later and they said with one look that our dog had a very bad ear infection and its kind of a no brainer. I brought my concerns to their attention and they continued to deny any infection. (Dog had the same symptoms for months, we couldnt get into our regular office so we figured we would just take him there to get him treatment.) If they can miss a simple ear infection, lord knows what else they can miss....

Terrible customer serviceWaited 2 hours in parking lotCalled after an hour. Still did not get a time frame for seeing the dogAfter 2 hours called Avon veterinary emergency and they took her right awaySomeone should have told us about the wait My dog was peeing blood

My friends’ dog needed help right away. I looked to find a 24 hr emergency vet nearby. Some initially recommended were over an hour away and one advertised was called to alert them we were coming; we were told to hurry because they were closing in under 30 minutes.We are beyond happy with the team Vet Emx Services! So kind, helpful and quick! While our reason for being there was unbearably sad, the team was patient, and concerned only with us and our beloved pet.I HIGHLY recommend this practice, for they are the epitome of what animal care should be everywhere!

I had to bring my baby Bob to be put down last week and despite how terribly heartbreaking that was they made it a little easier. I have never met Veterinarians and assistants with that much compassion. You could feel that they were genuine. Before leaving he was beautifully placed in a cardboard coffin made to be viewable looking peaceful and they did his paw print in Clay with his name. I cherish that paw print so much

Had to bring my dog in last night. The staff was great, very glad theres an emergency vet near me

My dog was hit by a car around 1p 10/20/19. After deciding where to bring him, and for the matter of if he really needed emergency attention, we chose your location. Secretary and assistant were excellent! The doctor did not believe that my dog had been hit by a car. She INSISTED it was a dog bite. Mind you, I heard the screeching tires upon my dogs hit, and my neighbor was all of 10 feet from my dog, and saw him get hit. She insisted his foot was Infected and shouldn’t be swollen. Never again will we ever use this Emergency vet!!

This place is awesome. The staff is friendly and they treat your pet with care. I brought my cat Ricky for a urethral obstruction and they where very informative as far as the quote and what needed to be done, also anything that might come up in the future. I highly recommend them. Thank you for all your help Vet ER!

Wiuld like to Thank each and everyone of you for the work you are doing for our furry family members. Yiu took amazing care if our dog Trooper. Thank yiu all yiu do and are doing

Rude “nurse” receptionist. Absolutely no help what so ever and very nasty attitude on the phone.

This particular center has saved the life of my dog on multiple occasions- usually after she ate or drank something she shouldnt have before we could yank it out of her mouth. The staff are courteous, caring, and professional. I cannot say enough good things about this place and the people who run it, but in sum without them my dog would never have made it to two years old.

Our sincerest thanks to the staff in this office. I cannot remember the names of the people who helped us but they were wonderful. Our beloved cat passed away on Thanksgiving day and we rushed him to this hospital hoping there was still a chance. Unfortunately it was too late and our baby had passed but the exemplary staff provided us the humans the best care and utmost respect. They were able to provide us with peace of mind and explain that his untimely death was likely caused by a heart defect. We were offered the option of an autopsy but the staff member was honest and said it would not likely provide any additional information. We never felt pressured or rushed, and we were given as much time as we needed to hold and say goodbye to our pet, who they had lovingly wrapped in blankets for us. When we were ready to leave they made us a sweet clay paw print and placed him in a nice cardboard casket for burial. The staff was so comforting and allowed us to cry and grieve and be emotional. Thank you so so much to this hospital. Your kindness means more than we can say.

We brought our dog here for 3 different situations. The last one being a ruptured ear drum. My dog is the nicest you could meet, never aggressive or anything, they sedated him and told us it was because the pain would be too severe to clean out his ear. We went to our real vet and on the record it said he was sedated because of aggression. Used to love this place, not anymore.

On February 1st my beloved Goldendoodle Hazel, almost died from a perforated bowel. If wasnt for Canton Veterinary Emergency Care, I would have lost her. The quality care and personable love they gave my Hazel, was above and beyond. She is alive and doing well because of all of the knowledge and devotion in saving her life. I want to personally thank, Dr. Lesham for all he did. Words cant express my sincere appreciation. Also all the other staff involved were phenomenal. Thank you for saving my dear Hazel. You all gave me hope when I had little left. I highly recommend this practice. Thank you from the bottom of my heart, Sally. 💗

I brought my cat in there after she was showing sudden signs of lethargy and just not herself. They decided to keep her over night to hook her to an I.V., run blood tests and an ultrasound. They came up with nothing and after a $1200 bill and trying to force more tests I told them to pack my cat up and I was taking her home. The receptionist was pushy and constantly cutting me off. The vets were kind but the way money is the only thing that matters, clearly after overhearing life threatening events while waiting, is criminal. I had to hear of unbelievable charges just to look at a dying dog. How can the well being of an animal be their first concern when I verbally witnessed a dog dying in the parking lot and ALL they talked about was money!

WORTH READING IF YOU CARE FOR YOUR ANIMAL, consider yourself warned.Our cat had a surgery at our vets office earlier in the day, well known surgeon, and well experienced vet. The cat was stable all day, we picked him up at the end of the day and were transporting him 15 minutes away to Canton VEC, just for overnight monitoring and pain medicine administration. Before we left our vets office, he called Canton VEC and gave them instructions, what medication was working, and the details of the cats condition, very stable, with an excellent prognosis.When we arrived at Canton VEC, we didn’t have a good feeling, very dark and dingy waiting room, as well as exam rooms. Dr. Shapiro was the dr on duty that evening. So, we confirmed with her what our vet’s instructions were, and left the little guy for monitoring. We were out the door 15 minutes, and we get a call from Dr. Shapiro that our cat wasn’t stable, and she wasn’t sure if he was going to make it. We rushed back to have the nurse tell us that Dr. Shapiro was on the phone with our vet, trying to figure out what to do. Fortunately for us, our vet stayed after hours and had us bring him back to the office, where he administered the pain medication Dr. Shapiro was SUPPOSED to have administered. Within 20 minutes the car was stable, comfortable, and calm. Canton VEC apparently gave him a medication that didn’t sit well with him and the condition he had. All they had to do was follow our vets instructions and watch him, instead they almost killed him. We took him to Pieper Memorial hospital in Middletown after that, where they followed our vets recommendations, and he was fine, Home the next day recovering. Never again will we visit Canton VEC. If it wasn’t for our vet stabilizing the situation they caused, we probably wouldn’t have our little buddy here right now. If you love your pet, I would strongly recommend you DO NOT trust their health and well being to Canton VEC. You may end up seriously regretting it.....

Terrible exp. Treated my dog violently. Refused to sedate him refused to listen to me how to handle my pitt cross. Said they were professionals. Professional failures and indifferent to the animals they treat. They have a record of failures resulting in deaths

Could not have asked for a better experience when we recently had to put our 14-yr-old dog down. The facility is very clean, the people are superb and professional, and they were extremely compassionate. Very thankful that we found this place when we needed it.

When I called about information about my dog the reception of was very rude and very impatiente I think that quality in that type of business is very real viable I will never call there again or even try to visit and this was The 16th of April at 7:42 p.m.

Our feline buddy had to be euthanized and I couldnt imagine a veterinary emergency facility being more professional, human and compassionate than they were. We were treated as if we were the only emergency they were dealing with when in fact they were busy. That was our experience and I couldnt recommend them highly enough.

I wasnt very impressed, my dog snapped his back and they gave him pain meds and left me sitting with him on the cold hard floor for almost 2 hours. It was very quiet in there and the girl was visiting with a friend while my dog sat crying on the floor. There wasnt much care or feeling from anyone! They gave us bad advice and we should have reacted quicker, luckily we got him to Pieper Memorial who took him in right away. They were very nice but void of feeling and just didnt seem up to the task of handling emergencies especially since no one was actually doing anything. If they were busy I could understand but in my opinion sitting that long on a cold hard floor with an injured crying dog just isnt right. We will make the trip right up to a better place next time.

Our cat had an emergency and unfortunately didnt make it. He likely had a blood clot that went to his heart or lungs. They took him in and immediately worked on him. After doing everything they could, they were very kind and compassionate to us as we dealt with the sudden and untimely passing of our beloved cat. Very professional staff.

The staff is very caring and helpful. My dog has been there twice, and received great care. I really appreciate the very convenient location and 24 hour service.

My experience at the Veterinary Emergency Center was honestly the best experience Ive had, compared to all the other facilities I have been to. The staff is beyond wonderful and so caring. Your animal is in GREAT hands here. They love and care for the animals as if it were their own. They allow you to call anytime and how ever many times you want and everytime they answered they were very helpful and sweet. I am so glad I found this place. I believed they truly cared for my dog. Thank you soo much for all you did for Shadow!! I am beyond grateful!

Last Sunday our female cat Zoe, came in the house yowling in pain and was vomiting...we took in to the Veterinary Emergency Center...within 5 minutes a nurse took her in the back and they gave her something for her pain... After careful examination, it turns out to be a bee sting...Dr. Bertolino and staff were attentive, caring and thorough... One hour later Zoe was home...I highly recommend the Veterinary Emergency Center in Canton

I would like to know if you have 13 reviews why I can not see any of them except for one. I recently moved to the area and have three cats and two dogs who may need care. It would be helpful if I could access you site and reviews.

Thank you to the entire staff for being there for my family and our pets this last month. One thing after another, but each time warm and professional care for our sick critters. Thank you especially from Kali, who had a low blood sugar crisis over the weekend. I am so grateful for having her stabilized and home with me again. Bless you all!!

Amazing staff. Very happy I went here under the circumstances.

I was extremely impressed and satisfied with the care this facility gave to my dog. Dr. Bartalino and Dr. Haier gave a great explanation as to what was going on, and called me to provide me with new discovered information. They were very caring and comforting during this extremely difficult period for me and my family. I knew my dog was safe with them and was provided great medical assistance.Please be advised, it can be very difficult for pet owners of any kind to rush and bring their pets in for immediate medical attention and provide important feedback regarding their experience while being fair.For sure I will continue to bring my pets to Veterinary Emergency Center. I recommend this establishment to anyone.Thank you,Alexander Garvey

I cannot express adequately in words our sincere gratitude and appreciation for everything that Dr. Bertolino and her staff did for our family. They are a compassionate and truly caring staff and do not rush you into any decisions but rather talk you through the options and listen to your concerns. We can honestly say that our dog would not be alive today if it werent for the efforts and guidance of Dr. Bertolino and her staff. They are the best!

Dr. Shapiro and Ms. Benoit provided excellent care for our elderly cat. My husband and I are thankful for their compassion and excellent customer service!

Extremely dissapointed. They did not take the necessary diagnostic seriously for my sick dog and after going there twice within 3 days and sitting in a waiting room 3.5 hours with a dog in pain and 2 big bills for nothing, we ended up taking him elsewhere and it was by then too late. We lost our beloved Coby and have a devastated family. Maybe sooner treatment would have saved him. Maybe not. But I do know just pushing us out the door with no real answers and big bills did no good for him or us. Very dissapointed.

My husband and I took our beloved cat here Sunday morning around 330 am. The Dr and staff were amazing! We ended up having to put him down, and everyone was so caring and compassionate. They gave us all the time we needed and treated Fishbait with so much care and respect. The Dr knelt on the floor next to me after she administered the meds, and waited until he passed, and seemed to genuinely care. We felt no rush at all.They also took care of providing someone to cremate our guy. Today we received a condolance card from them. I highly recommend them! Tara Rowe, New Hartford Ct

I would like to thank the Emergency Vet for the way they handled the passing of our boy Jackson. A few things really set them apart. First and most important is compasion: they handled a sensitive and emotional situation with respect and concern. Secondly the whole staff was sensitive to my needs. Third the Vet herself listened. Unfortunately my wife was away and the vet listened to stories I had about Jackson and sat with me until I was ready to go. This made a very painful situation, less painful. Keith Burlington CT

As much as I wish we didn’t have to go, I’m glad Veterinary Emergency Center is there. Thank you to all of the staff that helped us last Monday night.

I see that another very negative review was recently left by a different client and it is similar to my experience, so I suggest sorting the reviews by date instead of by stars since apparently there have been recent changes that are not resulting in good care. This facility caused an infection in my puppys leg and then the vet told me to take him home in the middle of the night with the wrong dose of antibiotic - and meanwhile my puppy was so sick that it took over 36 hours of emergency care (and $1600) at a second vet to cure him of the infection the Canton vet caused. If you have patience, this is the long version. On Weds. Aug. 2, I took my 11 month old puppy in to this vet because he ate one of my pills. Dr. Shannon Bertalino, the founder, examined him and recommended that he stay overnight for treatment with IV fluids and medication. On Thurs. Aug. 3, as I had been told to do, I called to see if he could come home. The vet on duty, Dr. Sanders, told me that it was up to me based on how he seemed to me. Im not a vet so this didnt seem appropriate, and since my puppy was acting normally when I got there I decided to take him home. By the same evening (Thurs. Aug 3) my puppy seemed very listless, he was limping, and his leg where this Vet had put in the IV was swollen to twice its normal size. I called around 7:30 and was told to go back to Canton. When we arrived around 8 pm the vet tech at the front desk didnt even look at his swollen leg - she just checked his gums - and he wasnt even examined or his temperature taken for over 2.5 hours at around 10:30 pm. At that point the vet on duty, who never told me her name, decided she needed to take a blood sample. This took another 45 minutes. Eventually at around 11:30 pm the vet said that since my puppys temperature was normal and his blood tests didnt show anything wrong, she didnt know what was causing the swelling, but that I should give him antibiotics (at a dose that I later found out is only half the dose recommended by the drug manufacturer for a dog of his weight) and an anti-inflammatory. (Since I knew this anti-inflammatory, Carprofen, is potentially harmful, I declined to take it especially since the vet had said she didnt know what was causing the swelling.) By then my puppy had barely moved in 3.5 hours and was breathing very shallowly and limping so badly I had to carry him out to the car. I knew that he was very sick and that he needed care, so I drove down to Pieper Emergency vet in Middletown, where they immediately admitted him and put him on IV antibiotics, pain medication and fluids and other treatments and didnt discharge him until 4 pm Saturday - so he needed an additional more than 36 hours and $1600 of emergency care after this Canton vet had just sent him home. Today, Tuesday, Jamie, the Canton vets business manager, called to ask me to pay for the second visit on Wednesday - even though, as she said herself, the swelling and the infection were a result of the IV that had been put in while he stayed overnight at the Canton facility! As the other review said, good luck collecting any amount from me to cover the costs of a problem they caused themselves and didnt treat appropriately at all.

To start, my family and I had to make an emergency decision to put our cat down. Due to the time of day our family vet was closed. We brought him and right from the start the whole ordeal was very rushed and done so without any respect towards our family and our pet. They made no effort to try and make our cat comfortable. Instead they just threw him down and asked inappropriate questions while we tried to calm him while also making us pay mid euthanasia. The whole experience was extremely disturbing and I hope no other family has to go through this let alone the manner that these vets went about it. Please consider your pets and bring them somewhere else. No animals last few minutes left with us should be spent in added pain and distress.

My sweet blind cocker had to have his ear canals removed. Dr. Leshem was careful to explain the procedure and its possible complications. Everyone at CVEC was so caring and thoughtful! The surgery went welland my baby is feeling much better. Thank you, Dr. Leshem and the staff at VECC!

I had to put my dog down & although that situation is difficult regardless I did not at all like how it was handled by kim maier...I didnt feel like she truly knew what she was talking about & towards the end just wanted us to hurry up& make the decision to euthanize her..i had to put a dog down in the past and the vet made us feel cared for and confident this was the best decision...here it seems like money talks..of course they need to be paid since its how they make a living but as a true animal lover I would work with people or at least come up w payment plans instead of denying any of this. .i know i will never bring any pet here again

Such a awesome experience!! We drove 40 minutes and would drive it again !

Two of our three dogs have needed to use this animal E.R. They are kind, considerate, and professional. Were glad theyre there.

I rarely rate places online but I have had 4 visits to the VEC, all at different times , all with different animals. Im just unlucky things happen when my vet is closed! My experiences have always been good, the care is outstanding, and for emergency services I think the price is very reasonable. Dr. Bertolino is so pleasant, approachable, and realistic. I would highly recommend her veterinay center.

NO STARS, negative if I could. Our kitten had a broken leg: visit + xray + splint= $1100. Charged twice for a consult because they insisted the kitten stay overnight (and lied the evening before saying a second consult fee would be waived ). I could have gone to the human ER for less. Do not go to this place. Disputed charges over the phone and they were NOT accommodating.

We had to have our beloved Peter Pan put down at VEC Dr. Bertolino and her staff are the most sincere and compassionate people I have ever met in their field. I would highly recommend them.

Thank you for such great service with Tucker

Typically, all the staff there are extremely accommodating and professional and do a wonderful job taking care of my pets that are in need of urgent care (Dr. Shannon Bertolino in particular is great), as well as keep their rates low for an emergency center. However, when I went there last night with my dog I was appalled by what the vet told me I could do as a treatment option. My dog had surgery to remove some fatty tumors and then had his stitches removed but one incision didnt actually heal and was completely open, so I took him in. The vet (Dr. Kimberly Maier) flat out said I could just leave it as it was and it would probably heal on its own. It was a completely open incision through all layers of skin, and she said I could just leave it like that and he would be fine. I dont really think I need to say more than that. What kind of professional veterinarian suggests you can just leave your dog with a 2+ inch open incision slice on his shoulder? It was large and deep enough that I could have stuck two fingers under his skin straight into his body. I had them put staples in to keep it closed, but I still doubt Ill ever take my pets back there, emergency or not, I no longer trust that they know what theyre doing.

Had a stray baby kitten in distress and just didnt know what to do, very understanding and caring, 2nd time I have been there, first time with my dog, both times very pleased!!!

Best vet center out there, hands down

Disgusting how you remove reviews to hide the truth.

Cold. Unfeeling. Frightening and loud.