Love lowes very helpful. They have everything we need. Bought our new storm door and we love it! 💘

I love this place its helped me and my family when we needed,filters , and odds and end things. Its an amazing place. I love the customer service. They are friendly and polite. I never have to wait to get help. I find everything pertaining to yard, and in home supplys. But dont take my word, why dont you go check it out for yourself. Its worth a shot, youll see how it is the best store.

Always one of my favorite Lowes stores to visit. The store is always very clean and well stocked.

Very clean and organized. Staff extremely helpful. Highly recommend this location

In this store, you can shout: I need help in Appliances and NOBODY shows up, how fun!

Friendly staff. I good over all experience.

Got to give it a 5 star 5gis time 5he guys helped us out so much our dish washer died on use we called they had a new one ready for us the next day and the guys that helped us went out of his way a bit more the other employees that I had to deal with in the past to make sure I had everything I was looking for

CASHIER WAS FANTASTIC! STAFF TO ASK QUESTIONS, FANTASTIC. LIGHTING, FIXTURES AND SUCH, CHEAP AND TO EXSPENSIVE. NOT SURE WHY THIS IS IN BOLD. NOT MAD... LOL

Always one of my favorite Lowes stores to visit. The store is always very clean and well stocked. The employees go out of their way to help and check on you. If youre in to houseplants, this store has a somewhat smaller selection than others stores Ive been too.

Awesome shop with everything we need, usually making our nightly trip there for various materials for the ranch.

Stopped to purchase 2 large toolboxes. Gentleman in tool department was quick to help get them loaded on cart and thru cash register. Two young men quickly loaded them in back of my truck and I was on my way. Great customer service.

I went into the canandaigua Lowes with a craftsman weed bush Wacker that I purchased last summer and used twice. I went to start it this year and it would not start. 3 people tried without success.Instead of replacing the item they made.me leave it with the possibility of repair charges up to 120.!! The assistant was extremely rude and when I was totally frustrated I advised the assistant that this was the last time I would buy anything from lowes. Her response was thats fine if she worked for.my company she would have been looking for.jew employment. You do not talk to customers in such a rude Nd demeaning more. This occurred noonday August 23 2021 at approximately 1pm.

Store was great and helpful but the delivery department (not in this store main office) is another thing.

The sales rep, a lowes employee was the best. Helped buying my new BBQ easy. Hes the best. Im sorry I did not get his name to include here. Thumbs up for lowes on this one.

Went to hopefully purchase a new grill. An associate of theirs was helping other people, but stopped and asked if we needed help, and said he would be able to help us right after hegot done with the other people. He did, we bought what we came for, very pleased!

Trevor in the lumber section was especially helpful. Selected my boards and cut them to size for me.

Paint workers were so helpful.

I always love Lowes. I had some great support today as I was trying to find things. Lowes like a lot of other stores rearranged their product placements during this pandemic causing us to spend more time in the stores :)

Adam the manager in the Canandaigua Lowes location was very professional and and great customer service!!

I would rather not shop here if I can help it, customer service was horrible, couldnt find anyone to help us, I left and spent my money elsewhere.

Awesome selection, and totally awesome associates! The young man who helped us went above and beyond. Great service.

I purchased what I was looking for and will return in the future. And mention to my friends and family.

Went to Lowes to buy microwave. Brought it home, undid all the packaging & one corner was crushed. You couldnt tell from the packaging. Brought it back & they happily, no questions asked, they returned it & gave us a new one. The service people also unwrapped it to make sure it wasnt dented.

We went to go get a new stove and microwave... we stood around in appliances for a long time. There were no employees around at all so we called the store on our cell phone and asked for help but still had to wait a long time. Finally someone comes back but helps another couple that just showed up a few minutes before us. So we had to wait around until they called for assistance. We were then told the stove we wanted was stuck in the Suez canal and MIGHT be in May 9th. 🙄 🤷‍♀️

The store employees here were not very helpful,waited for over a half hour to get some help and nobody came, very disappointed, I left very unhappy

Called they pulled the product that , I wanted. Loaded into car for me.Awesome job done.

Very disappointed with most of the service at this lowes I was looking to purchase a sliding glass door was checking them over thinking soon someone would come help me I looked at door and other things in the area for over 25 minutes finally tra led down a store worker that new nothing about the area or the doors said someone else could help but they wont be there for ten minutes I said ok I will go pick out a few other things I need and come back so I did just that went back to stand and wait for another 20 minutes eventually pushed an assistants button and finally someone else came back that knew nothing as well was looking to spend quite a bit of money at this store but couldnt and probably wont in the future

Excellent, efficient service to get an air conditioner & put in my vehicle!!

Lowes is okay , I really miss the small town hardware stores because even is big as it is , Lowes has a poor selection of stuff in its departments

They are a little bit more expensive on many items compared to Home Depot. Thats okay with me, because the selection is different and sometimes I can pick up exactly what I need when Home Depot was out. I also shop at Wegmans Perinton, so its an easy add-on for weekly food shopping. The store seems to be reasonably well organized, though I rarely find the level of expertise that is pretty common at Home Depot.

Rachel in paint department went above and beyond to help me!

This place is the worst.....overcharged my wife $500 bucks and we had to wait for the credit to be refunded. Finding help is always a pain in the rear....bought and paid for a vanity on a Saturday for me to pick up the following monday. Went in on Monday and the vanity was still not pulled from the shelves. Bought 3 vanity knobs, grabbed them from the corresponding drawer. Looked in the bag when I got in my truck and all 3 of them were different. I only shop there when my local hardware store is out of something. The paint folks are great but overall Lowes in my town is horrible.

Always have what I need

People are just so unhelpful nowadays and not even good mornings or none of that call me old-fashioned but feels good when people acknowledge your presence

Could not believe how helpful the employees in the garden dept were. Lowes why did bt you carry lilies of the valley or wisteria?

Lots of great flooring options

FRAUD.....3 months no call from manager Adam.Duplicate order from Hornell charged by Canandagua over 3 months ago still not completley Refunded!$132.78 still Fraudulently obtained for no products or services received. Not yet refunded.$2191.28 part of the duplicate order was refunded on Jan.4 2021.My nightmare:I recieved a phone call fromLowes Canandaigua delivery driver in December, stating they were coming to deliver my Refrigerator. I explained that my Refrigerator that I ordered inside the Hornell Lowes store was already delivered.The gentleman laughed and said okay, hes not on his way.Canandagua still billed me! It was marked delivered!After arguing with Canandagua they finally credited my account for the fridge.I am still being charged for the other half of my Hornell purchase that was duplicated in Canandagua.???No refund for the Fraudulently charged $132.78 as of 3 months +.Watch your bill.This will be rectified.

One of my favorite stores! Oh and the orchids were gorgeous!

Awesome Staff and Customer Service

Was good . But the 2nd Loews that didnt have what I wanted,, must be a popular item

Great inventory they Always have what I came for!👍

The store was really clean. Everyone was wearing a mask. The woman that ran the register was really nice. So was the guy in appliances. I need to replace the hose and vent for my parents dryer. They had a kit that included everything. I also got a roll of flex seal tape to finish the job. Was a great experience. And yes, I was successful at the hose replacement as well.

We had a very difficult time locating our order but Sylvia at customer service saved the day & the project. Not only was there a delay in getting lumber, understandably due to Covid 19, but our order seemed to be lost in the system. Sylvias sleuthing found it and even arranged for timely delivery. She made hot & stressful day turn out awesomely. Thank you Sylvia & delivery folks.

Were here every day... Our main go to place for buying building materials.

Great qualified staff and great prices.

So fresh an clean poddy

This place has anything you can imagine at a very good price. I bought a gigantic very expensive kids playset for my nephew and the quality was top notch.

Waited at curbside pick up for 35 to 40 minutes after online check in...had to call store and was told waiting for equipment to get stove from back of store...people that brought it out were nice and loaded appliance in truck

Ok but need more help

I really cant give a fair review Im in home remodeling...Im taking a pass..3 stars right in the middle

Great store... Awesome staff!

They had exactly what we needed easily found courteous staff.

Love this o lace very helpful

This was the second lowes looking for roof rake Macedon was suppose to have 31 of them no one could find them went to Canandaigua who showed 41 And found them

Nice people that work there

Very helpful associates.

While these box stores get a reputation for associates that do not have sufficient product knowledge, I think this location has improved over the years. While I have experienced some less that perfect transactions over the years, it does seem that things have improved. I was shopping for a new table saw and when the associate asked if I had any questions, I thought this would be less then helpful. I was wrong. The assocaite, Ron, was well versed in every model I was looking at. His information actually gave me the confidence that I was getting what I thought I was getting. And another well versed associate, Jeff, handled opening up a Lowes account and thereby getting a discount on the already sale price. My entire experience was a good one.

Knowledgeable staff. These guys go above and beyond every single time.

The store that goes out of there way for there customers

You cant get everything at Home Depot and sometimes that includes the best price. Thats when I go to Lowes. They are a solid second choice

Waited 45 minutes for help to purchase a grill.. instead of the person calling for help she was juggling 3customers.. when she finally got to us she said she didnt have a grill assembled, we have to wait till tomorrow.. we said fine well take the box she told us it would be 15 minutes before the box would get to us..we left without a grill

Great place

Always great service in the Canandaigua location

Very helpful but not enough registers open which resulted in long lines

I love this place!! My bank account hates this place.

Its a nice store just not enough sales people to help you find things.

My local Lowes usually has every thing I am looking for for any around the home project i need finished!

I dont mind Lowes ,but wish we had a home depot

They rang up that tiny rubber stuff that holds screen into door for $299.00!! The girl could not get the correct amt-$5!!! To ring up. Walked out without what I drove to canandaigua for. Did get a plant

Lowes appears to expect customers to understand their internal operations. This means purchasing an appliance means negotiating the sales and delivery arms of the company because it appears that they dont talk to one another.This store has also quietly canceled installations without informing us. When no one showed up to install a disposer, we had to call several times to find out what happened. Eventually we found a third-party installer to install the disposer.

Bought a smokerHad help to put in carGreat customer serviceApplied for cc and got it!

Good staff they are very helpful

Website is always showing things that the store does not carry. Asking employees for help and every time get someone with some attitude like they hate the place. Tried multiple Lowe’s stores for certain electric parts and shelves have been empty. Home Depot place to go

Had what I was looking for was quick and painless

There is always someone around to answer questions and point me in the right direction. Employees are so knowledgeable. Cashier was so friendly. In and out quickly without having much knowledge of the store layout.

Great service

You almost have to know what the inventory of the store is too know which one you need to go to get the items you need.

Lowes is large, well stocked and staffed with a friendly knowledgeable crew. I have been very satisfied. I would definitely recommend this store over its Geneva location for being better across the board from service to prices.

Usually have anything I need that I go there for. Decent prices, your typical Lowes. Closest home store to me.

Always a pleasure to shop there. Called before to make sure it was in stock. Person at store was very helpful and nice.

Liam in the paint department is great. We just came back for paint for another project and once again, great advice and great color matching. A++

Never have enough employees, the queues are always long.

Our stove was no longer functional, so we purchased a replacement at Lowes in Canandaigua. Like anyone in this situation, it was very important to us that this appliance was delivered in a timely fashion. When the stove arrived 4 days later, it had been severely damaged- the delivery personnel told us this happened when it was being loaded in the warehouse. The stove was not usable. We requested Lowes replace it as quickly as possible, and were told it would take another 4 - 5 days. That time period elapsed and we had heard nothing from Lowes regarding the replacement. So I called the Lowes in Canandaigua several times to find out what had become of our new stove, and no one answered- the phone just rang. I literally called three times and let the phone ring, and no one answered. So I had to drive to this store an ask in person where our stove was. When I did, I was informed that while the severely damaged stove had been returned to the warehouse, a replacement stove had not been ordered and was not available. I was told I was simply out of luck, and my only option was to start the whole process over again. There was no real attempt by Lowes of Canandaigua to make this right, so we said no thanks. Despite the fact that its a longer drive, well be getting our new stove from Home Depot in Victor instead.

I have had numerous difficulties with customer service at the Lowes at this location. Issues with employees not helping me find product to employees telling me to wait for service. Todays visit was not bad as an employee walked me to product but could not answer the questions I had do to his being in another department. Lowes needs to pick up on their training & get back to some old school philosophy. I like getting some of my farm products there, but always think twice.

Fast and courteous!

Everything you need in one place.

My Graceland. Excellent people

Super sketchy rebate practices. Was offered rebate, handed special rebate receipt. When I got home, I realized the rebate receipt did not contain the rebate number which is required for the rebate. In addition to this fraudulent practice, the rebate FAQs contain intentionally blurry receipts so you cant tell where the information is supposed to be located on your receipt. I spent way too much time applying for a $5 rebate. Thanks, sketchballs. Ill be shopping at ACE and Runnings from now on.

People who work are helpful, kind and professional. Shopping at Lowes is great.

Good home improvement store. The offer a 10% veterans discount. Good prices Lumber kitchens baths anything you can think of and more are available. Ive done a number of projects its got some displays great ideas for Home Improvement. I like them a lot better than some of the competitors like Walmart or Home Depot. Staff will help you if you need it and if you dont need it they leave you alone.

Considering everyone has to or should be wearing masks...they really need to turn up the A/C in the stores! I lose about 5 lbs. every trip to Lowes from over heating and sweating.. Other than that, always good place for all your DIY tools and materials

Not the nicest Lowes, but serves its purpose. Could use a little corporate love $$.

I went looking for the perfect birthday present for my husband. I was greeted by the nicest guy named Nick with long hair who helped me pick the perfect gift. Even at one point I had Megan Andrew chuck and Chris also helping me figure out a price on a product that was not marked. The endless caring help from Lowe’s employees especially Nick to each customer is so genuine. I always feel like their attention is total focused on my questions and helping me get the best product available at a reasonable price. Nick went way above and beyond today for me and I really couldn’t of thanked him enough!! I was his first customer who changed their mind 10 times, and Nick just always smiled and continued to make my shopping trip truly an amazing experience and birthday gift for my husband!!! So thank you nick and all fellow Lowe’s employees !!! Thank you for making my husbands 42nd birthday the cook out of the century!!! I will definitely be back for more grilling gear!!

So many nice people who work there and so willing to help .

When its hard to find? They got ya!

Good selection, very helpful staff. Dan in lumber, gutters, etc. was great!

Prompt and curtious response for curbside pickup! Excellent experience

Lowes is a great place to shop, they have everything you need for your home at good prices, very friendly and helpful staff. Love shopping at Lowes.

I have had two incredibly bad experiences. The first being given information by sales staff that was not true. I was lied to because the associate didnt know what to tell me.The second was a special order that took longer then the estimated time. I added two weeks to my installation and they still couldnt get it ordered on time. This is after waiting around for a long time just to speak to someone in flooring. I called and Kyle was supposed to get back to me and never did. I made a purchase somewhere else that is not Loews and wont waste anymore time there. I also list time out of work. The experience was exhausting and aggravating. I will be going to Home Depot or an actual stone warehouse in the future. Loews is actually what the name suggests low help without the e.

Shaweeeeeeeeeeeet. Thats my reviee